Name: Sleep Inn Matthews - Charlotte
Address: 9900 Matthews Park Drive, Matthews, 28105, US

10/10

Exceptional

19 Jul 2026

Xiudong

The only thing to remind you is the entrance of elevator looks subtle

Family

2/10

Poor

18 Jun 2026

Steven R

Breakfast was not always heated and sometimes sat cold. My car was vandalized parked in the front of hotel lobby. Alerted front desk, manager was supposed to contact me as they were on the premises. No contact from Mgr, checked out the next day instead of staying thru the reservation. Homeless people on the grounds by the dumpster.

Pet

6/10

Pleasant

30 May 2026

Albert

Stayed 1 night on an overnight to Charlotte. Staff was great at checkin and checkout. Rooms are nothing fancey but gets you by. Took a little bit for the hot water to build up heat and light over sink was out.
The breakfast was horrible. Not much to choose from, burnt sausage patties, eggs left a bad after taste and the orange juice was not orange juice, not sure what it was bud it was nasty.
Value for the money was not bad, but need to do something about that breakfast

Friends_and_family Friends

4/10

Poor

20 May 2026

Gary

Poor experience with manager. Booked under my husband's name. He couldn't make it in time so I checked in. Same address on reservation as my ID AND I used my card to pay and had it available. Would not allow me to check in without a $100 CASH deposit. We did get it back after the room was checked. Vending machine did not take cash, pool was not available. Breakfast horrible 1 protein & egg. No yogurts, bottles of milk, or muffins available. Bread and plain bagels only. Person working Saturday evening was very nice. Only 2 towels in room for 5 night stay. I asked for 2 more and told it would be an extra $20. Room above me. I believe was not a guest room.. from 11:30pm to about 1am and from 5am to 730am sounded like people were simply picking up furniture and dropping it on tge floor. I have stated at numerous Choice properties without issue. I would avoid this one if possible.

Partner

2/10

Poor

11 May 2026

Tamara

I will stay again I will

10/10

Exceptional

27 Apr 2026

Angela

I always stay at Sleep Inn in Matthews when I come to North Carolina to visit it's very clean place and a great experience the step is excellent

Partner

2/10

Poor

24 Mar 2026

Peter

The place was a mess. The room was dirty. My keycard would randomly stop working which was apparently normal. The hot water took 10 mins of run time to warm up to room temperature. The phone in my room to call the front desk wasn’t working. The sign in front of the hotel said no smoking by the entrances yet the staff members would smoke right by the door. Terrible experience

Self

4/10

Poor

20 Mar 2026

Garth

Staff didn’t make much of a difference. Not friendly demeanor but not mean. Rooms and hotel are very dirty and musty smelling. Don’t recommend staying here.

Self

8/10

Excellent

14 Mar 2026

Cory

Was there for only a night … but it checked all the blocks for convenience to places to eat … places to get your car serviced … overall very good.

Self

6/10

Pleasant

05 Jan 2026

LARRY

One of the beds was made with dirty, maybe stained, sheets. The desk staff was lackadaisical. The hot breakfast was cold, even though I was there at 7 am.was cold

Partner

2/10

Poor

02 Jan 2026

Leonard

Had problem with the toilet flushing an overflowing had to get a plunger staff was rude

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Enfinity

Great

6/10

Pleasant

26 Dec 2025

Christina

The staff was courteous. There was a microwave and mini fridge.

The room needs some paint and it had a musty smell. The bathroom could use a new door.

Leisure Family

10/10

Exceptional

22 Dec 2025

Vladislav

Good place for staying

2/10

Poor

19 Dec 2025

Verified traveler

Roaches everywhere

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Brandon

N/a

Partner

2/10

Poor

15 Dec 2025

Jenee

It smelt so bad in the rooms I had to get my first room switched because sheets were filthy with peoples hair and dirt marks on the sheets and floor was dirty bathroom had old tissue left over from last guest stains on dressers . New room we transfer to smelt just ass bad as the first room and bad odor on top of smells like cigarettes it’s disgusting thee walls inside the rooms are disgusting the shower was filthy with black spots from left over dirt remote was filthy and sticky microwave stinker inside everything seemed used and disgusting odor

4/10

Poor

06 Dec 2025

Blane

Had to switch rooms because the room they assigned me had no hot water

4/10

Poor

16 Nov 2025

Porsha

The sheets wasn’t washed or smelled fresh pillows are not comfortable rooms even smell bad they need air fresheners in rooms an hallway

Self

6/10

Pleasant

08 Nov 2025

Crystal

Air conditioner was loud.

2/10

Poor

07 Nov 2025

Reginald

Bed bugs!!!

8/10

Excellent

31 Oct 2025

QuocHop

We stayed here for a family gathering and couldn’t have picked a better spot! The Sleep Inn motel’s location was excellent, with Sam’s Club, Costco, and plenty of restaurants nearby, making everything convenient.

The price of our stay was consistent with other hotels in the area, which made it a fair value for what we needed. It wasn’t luxurious, but it served its purpose well for a short weekend.

The room was clean and good shape—air conditioning/heater worked great—but the hallway could use some fresh paint and updated carpet. One issue we noticed was the thin walls; we could clearly hear conversations from the room next door, which made it hard to relax at times.

The hotel front desk staffs were awesome and friendly.

Leisure Partner

2/10

Poor

29 Oct 2025

Lisa

Roach Hotel! Stayed 1 night and I killed 3 roaches within 1 hour. I’m sure there were more but I could not wait to get out of there. One was crawling all over my breakfast that I sat on the nightstand for 10 seconds. I took the dead roaches to the front desk. The woman at the front desk was very nice and assured me that the manager would call me when he arrived at the hotel. That was Sunday and it is now Wednesday with no call.

2/10

Poor

26 Oct 2025

Diane

One of the worst hotels I’ve ever stayed in. So old and run down. Water takes forever to get warm. Towels and washcloths are poly cotton. WTH? Feels like washing and drying with plastic. No conditioner in the shower. Shampoo was crap. No body wash. Beds are hard and pillows are lumpy. Tv is older than I am. Really really bad.

Leisure Family

2/10

Poor

15 Oct 2025

Joanna

Room was musty and had mold in some areas. Hallways smelled and carpet was very old and dirty. Beds were okay.

Leisure Partner

10/10

Exceptional

13 Oct 2025

EUGENIU

Was very beautiful and clean

8/10

Excellent

28 Sep 2025

Soumyadip

N/A

Good except rude employee in the breakfast area.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

ted

Good

6/10

Pleasant

14 Sep 2025

Denna

Absolutely the most uncomfortable bed ever. AC was weak and couldnt keep the room cool. The floor was dirty with bits of trash like peanut shells.

4/10

Poor

13 Sep 2025

jacinta

I originally booked a 6-night stay to relax and clear my mind, but the conditions were unacceptable, and I left after only 2 nights. People were openly smoking weed in the parking lot, the room had a roach, and the carpet had a terrible odor. I even had to wedge a chair against the door for safety during my stay. This experience was a complete waste of money. The reviews and photos online are misleading—nothing like reality. Definitely false advertising. I will never stay here again.

Self

8/10

Excellent

07 Sep 2025

Trish

Very nice staff, room was good. Shower took a bit to warm up.

10/10

Exceptional

06 Sep 2025

ted

Nice place

10/10

Exceptional

05 Sep 2025

John

Overall, was quite satisfied with the property and its amenities.

Business_and_leisure Self

4/10

Poor

04 Sep 2025

Tonja

I did not like that the property was falsely advertised.
It was advertised as a whole house but it was a duplex with the picture taken at an angle that lead you to believe it was a house. The parking advertised was mainly up the street from the duplex. I let VRBO know but it has kept the same ad posted and my review was cut short that presented actual information about rental

2/10

Poor

29 Aug 2025

Shakuur

Roach infested and

10/10

Exceptional

25 Aug 2025

Tamika

Everything was nice and comfortable. Workers are friendly

Self

10/10

Exceptional

24 Aug 2025

Ryan

Not bad for the price. We needed a place to stay that allowed cats since we were having work done on our house for the weekend. Over all not a bad stay!

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Michael

Everything was great! Will stay here again soon

Business

8/10

Excellent

06 Aug 2025

Arthenia

Bed in the room needs upgrade. Mattress terrible

10/10

Exceptional

05 Aug 2025

ted

Good

10/10

Exceptional

02 Aug 2025

ted

Very proffesional

Business Self

10/10

Exceptional

27 Jul 2025

ted

Great atmosphere

4/10

Poor

20 Jul 2025

jessica

Pool not open dirty room

Leisure Family

10/10

Exceptional

16 Jul 2025

Corinne

Overall the stay was very satisfactory. The hospitality, the comfort and cleanliness.

Self

2/10

Poor

14 Jul 2025

Cindy

There were multiple roaches. When one was found in

Friends_and_family Family

4/10

Poor

12 Jul 2025

douglas

Good price and location

Leisure Family

8/10

Excellent

07 Jul 2025

Michael

Pleasant Stay

It was good. The hotel room needs to renovate their rooms. Bit it was clean and the staff was professional. I recommend family to stay there.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

John Patrick

I have to commend the staff at Sleep Inn. They were very courteous and responsive. The evening desk clerk, Jose was very helpful and courteous. The housekeeping and maintenance was very attentive and helpful as well. For instance upon arrival I noticed one of the lights wasn't working so I mentioned it to one the housekeeping staff and in less than 15 minutes the maintenance staff and resolved the problem quickly. Please convey my gratitude to the hardworking staff at Sleep Inn. Thank you.

Business_and_leisure Self

10/10

Exceptional

02 Jul 2025

John

This property was a pretty safe, quiet and comfortable place to stay. Not to mention affordable and within my budget. Overall, it was a pleasant place to spend a couple of nights in.

Business_and_leisure Self

10/10

Exceptional

29 Jun 2025

Lisa

Very good

Partner

10/10

Exceptional

29 Jun 2025

Frank

Very helpful

Business

2/10

Poor

28 Jun 2025

D'Ontay

Found 2 live German roaches in my room the night i checked in. Showed them to the front desk and the gentleman gave me another room. Woke up the next morning to a German roach in the bathroom. Showed it to the front desk and the lady said they didnt have a roach problem and that i brought them into the hotel. I go to the room and move the mattress and grabbed a sticky trap that the hotel had under it that was full of roaches and took it to the front desk. The lady said shes never seen it before. I told her it was behind the bed along with dust and trash. She walked away so i checked out

Business Self

10/10

Exceptional

28 Jun 2025

John

Ths staff was very courteous and helpful. The room was spacious, clean and ver comfortable. My stay was very pleasant one overall.

Business_and_leisure Self

2/10

Poor

21 Jun 2025

Kevinn

I didn't like having to kill roaches in my room.

6/10

Pleasant

20 Jun 2025

ted

The rooms were nice and organized.i didnt like that i got stereo tyoe by the PM

4/10

Poor

17 Jun 2025

Gail

Disappointed

I used to stay here sometimes but the last time was 2 years ago. We loved the big clean rooms and the great breakfast. This time I had to ask for a different room because the first room on the 2nd floor had an odd odor. The replacement room was better. It was larger and cleaner. There was no outdoor space to sit. The pool is empty and there is no outdoor furniture except for a table chair combo in the back parking lot. Only one and someone was always sitting at it The front had no place to sit either. No benches. Breakfast was disappointing. The coffee tastes burnt. Both days the offering was round frozen egg patties an overcooked sausage patties and self serve waffles. One day there was yogurt available. Small mini muffins and mini cinnamon rolls, cereals and one bowl of apples and some variety of bread. Not as appetizing as it used to be. I won’t stay there again. There is also a new type of customer.

Self

4/10

Poor

13 Jun 2025

Vicki

First of all, the pool wasn’t working and it’s advertised with the pool so that’s a big demerit right there!
Secondly, the bathroom and sink area is very very small. And the light over the sink with the mirror, which is where most people put their makeup on and get ready for whatever event they’re going to had a light so dim, you could hardly see. The lights were covered with a plastic square slotted filter but both of them were so very dim you couldn’t even see if your face was clean or not. First night there I found a roach climbing on the wall of the bathroom where the toilet is.
And the pocket door that went between the little sink area and where the toilet and stand up shower were STUCK halfway closed. So you had to put all your muscle behind it to open it all the way, or to close it all the way. Also, the handle on the shower door was completely disconnected on the bottom side which made it feel grungy and dirty. Very unhappy.

Leisure Family

8/10

Excellent

13 Jun 2025

APRIL

Satff were friendly. Beds comfortable.

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Jeffrey

Easy check in, room clean, some items in room not filled, no shampoo, or conditioner, some bugs in and around sink.

Self

2/10

Poor

08 Jun 2025

Cindy

If you don’t mind looking at a dirty ceiling while laying on dingy white sheets and comforter, unfriendly breakfast person, I said Good morning multiple times and her only words were “don’t overfill waffle maker”. Shady people in parking lot not staying at hotel!
If you don’t mind all this Thisis your place!

Friends_and_family Family

6/10

Pleasant

08 Jun 2025

Andrew

I would not stay here again. I hate staying in a room that smells of cigarette smoke.

6/10

Pleasant

08 Jun 2025

Cinda

The room was clean and beds comfortable. The bathroom door latch was broken and one of the outlets on the lamp between the beds did not work.

The hot breakfast was difficult to know what it was. It was shaped like a dollar pancake, but had an egg color. Tasted it , but still could not decide what it was.

Business Friends

8/10

Excellent

05 Jun 2025

Sheila

Well insulated. 4 noisy kids in the room next to me and I didn't hear a sound in my own room! Pool was not filled though, but nothing about it on the website.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

ryan

Nice clean hotel for a weekend Lacrosse tournament. However, they do not offer shampoo or conditioner. Also the pool was empty and we were looking forward to taking a swim.

Leisure Family

4/10

Poor

01 Jun 2025

Cindy

Roaches in rooms. Rooms not ready when assigned, had to ask for new rooms. No hot water in room. Dank smell

Leisure Family

4/10

Poor

29 May 2025

Verified traveler

Just okay

It was fine for what we were staying for. Not the cleanest. The pool was not open and no bar/restaurant. Close to a lot of shopping and food though!!

Friends_and_family Family

4/10

Poor

19 May 2025

George

Nothing

6/10

Pleasant

18 May 2025

Verified traveler

Maybe another hotel next time

Location is good. Property and rooms outdated and furniture as well. No USB outlets in the room. Limited shampoo suply, you need to ask more. I think it is overpriced.
Though, they pet-friendly.

Partner

6/10

Pleasant

13 May 2025

Maribel

Need FRESH breakfast, everthing was good but the breakfast that looks old (reheated). Locatiin was clean but hotel has a little funny smell. But I will stay again.

Leisure Family_with_children

4/10

Poor

11 May 2025

graham

Not good

Would not stay again

Friends_and_family Family

10/10

Exceptional

10 May 2025

Hakeem

It’s was the best front desk was nice and friendly and had different food restaurants around and close by stores across the road just nice and quiet

Family

10/10

Exceptional

18 Apr 2025

John

Cars stolen

Leisure

6/10

Pleasant

10 Apr 2025

graham

Bathroom is lacking.

8/10

Excellent

29 Mar 2025

Lekeya

The property is near a major highway, surrounded by a lot of stores, food, and gas. Easy to get to near highway. In room is a little outdated compared to updated chains. Most staff looks very sad there.

Leisure Pet

2/10

Poor

25 Mar 2025

Samantha

Never again

The place had fleas and I was bitten multiple times.

4/10

Poor

22 Mar 2025

Elizabeth

Very cold. Water from bathroom kept leaking.
I also put the sign on door and my room still got cleaned while I was sleep

Leisure Self

10/10

Exceptional

21 Mar 2025

John

Good eats nearby

Leisure Self

4/10

Poor

20 Mar 2025

Franny Pena de

If you're planning book this hotel, think about it, property is not clean, smell bad, and it say breakfast included but is better if they say no breakfast.

Business_and_leisure Family

4/10

Poor

06 Mar 2025

Myriam

No hot water. Very uncomfortable stay. Thank God it was only for one night..

4/10

Poor

02 Feb 2025

Orneze

Stay at your own risk..My stay was only for only 1 night, which I wasn’t please by the way the hallway smells like cigarettes as they said it’s a cigarette free property.. don’t even mention the rooms and furniture looks out dated, the curtains has stains and hole. The bathroom wasn’t flushing, pipe was dripping all night.. Guest has load music blasting in the middle of the night..The only good thing is the location, that is close to restaurants and shopping centers.. the front desk agent was helpful and kind.. the property owner needs to do better with his business.

Leisure

10/10

Exceptional

03 Jan 2025

Janicia

very comfortable

Self

10/10

Exceptional

27 Dec 2024

lisa

Jose and Crystal went above and beyond to make our stay pleasant

Leisure Pet

10/10

Exceptional

22 Dec 2024

Robert J Prem

Very friendly and polite

Leisure Family

4/10

Poor

17 Dec 2024

Jahmel

Not recommended

6/10

Pleasant

12 Dec 2024

Aaron

A pretty good deal for the cost. My only real suggestions are:
1. Make sure there is conditioner provided in rooms. This is standard in all of the hotels I have stayed in and I was counting on it.
2. Improve the breakfast. It was the worst I have ever had for a free hotel breakfast, which is saying a lot...

Otherwise this is just the type of hotel I look for - reasonable price but clean and quiet. I would stay here again I just would bring my own conditioner and not eat the breakfast.

Leisure Family

8/10

Excellent

16 Nov 2024

Kathleen

Was ok…

Leisure Self

6/10

Pleasant

12 Nov 2024

Jason

Good enough for a nights sleep but lots of little things like broken world rack, bathroom door lock, scuffed/gashed walls.

Leisure Family

8/10

Excellent

27 Oct 2024

Cynthia

Overall good experience

6/10

Pleasant

15 Oct 2024

Joe

no hot water

Leisure Self

4/10

Poor

11 Oct 2024

LeAnn

Whew…you def get what you pay for. And boy am I wishing I paid more. The bathroom door won’t close and it is a sliding door. Smells musty, shower is dirty. If I could get my money back I would leave right now and go 5 mins down the road to the Holiday Inn Express and pay $40 more dollars for a clean place to lay my head. YUCK!

Leisure Family

4/10

Poor

05 Oct 2024

Norvell

Dirty and the the room smelled like smoke

Business

8/10

Excellent

04 Oct 2024

Cherlynn

The location is great. It is in a safe area and walkable to food and stores. We did have a slight problem with hot water our first night but it improved the latter that night.

Leisure Pet

8/10

Excellent

22 Sep 2024

Teresa

Great staff

Family

8/10

Excellent

22 Sep 2024

Claudette

The front desk was awesome. I left my charger home and they even allowed me to borrow there’s. The room smelled great and the sheets were clean and smelled of bleach. My only issue was the hall way smelled very strongly of weed. Other than that my stay was great & I would definitely stay again.

Business Self

8/10

Excellent

19 Sep 2024

HECTOR RODOLFO

Affordable and clean, excellent location and friendly staff

Business_and_leisure Partner

2/10

Poor

08 Sep 2024

Abdelwahed

Hopefully you guys do better cleaning and don’t opened door while guest sleeping . Wait until we check out