Holiday Inn Express Elk Grove Sacramento Area

United States , Sacramento - CA
ELK GROVE, 2460 Maritime Drive
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100 reviews shown

2/10

Poor

12 Mar 2026

Tatianna

The manager was very unprofessional. There was no acknowledgement from her when we arrived at the front lobby. I tried calling the front desk while sitting in the lobby to get help checking in and she kept hanging up my calls then lied about it. I asked for an explanation as to why she couldn’t answer the call to simply let me know they’re busy or short staffed anything would have been acceptable besides deliberately hanging up. She refused to explain her reasoning and told me if I wanted to make a formal complaint I had to talk to her. There was no effort to rectify the inhospitable situation from her part or the hotel. I don’t usually leave bad review as I work in customer service myself for 18 years now. However, this was the worst hotel stay experience I’ve encountered so far. I will unfortunately not be be booking a room here going forward.

Family_with_children

4/10

Poor

10 Mar 2026

Dora

Staff was not available to check in at front desk until about 20-25 mins after we arrived . We had a funeral to attend at East Laen at 5pm and we needed to drop off our items after a long drive . We were very Disappointed with the check -in. Front desk person mention he was in the restroom.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Cassandra

I would never stay here again. We checked in, saw the condition of the room, and left the same night. The room was disgusting. There was something on the wall next to the toilet, the shower was dirty, the window shades were stained and discolored, and the AC unit had multiple pieces missing. It felt extremely unsanitary and nothing like what you would expect for the price. This place is essentially a run-down motel and is absolutely not worth the cost. The only positive part of our experience was a staff member named Anton. He was incredibly kind and helpful. Unfortunately, the manager never contacted us back even though we left our phone number. We are grateful to Expedia for helping us resolve the situation. If you are considering booking here, I strongly recommend choosing somewhere else. The staff member who helped us was the only bright spot in an otherwise very disappointing experience. The owners really need to invest in cleaning up and restoring this property.

Partner

4/10

Poor

02 Mar 2026

scott

Air conditioner was broken. The service staff we insolent

Self

8/10

Excellent

01 Mar 2026

Peter

room was fine. the person who checked us in. was very personable and efficient. I appreciate that.

Friends_and_family Family

4/10

Poor

27 Feb 2026

Anna

My room was not ready at check-in time. Staff was observed to argue in front of one another. The key cards constantly needed to be reprogrammed. Overall my experience and stay was poor, I would not recommend this hotel given the price.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Reyna

Everything was amazing

Partner

8/10

Excellent

26 Feb 2026

Lizbeth

Staff

2/10

Poor

24 Feb 2026

Doug

We called the hotel to request an early check in if possible. We would be there at 1:30pm for the 3pm check in and wanted to see if we could get the room. The first call was answered and put on hold for 10 minutes before they decided to hang it up. Called back 3 more times all to be hung up on. Finally on the 5th call they answered and said they could accommodate. When we arrived at 1:30pm they denied the early check in. We wasted time and gas due to this. The should have just said no and we wouldn’t have rerouted.

The other major problem was the shower would run out of hot water. I was up at 6am and midway through a 10 minute shower it was running cold. The wife and kids also had a cold shower.

I do not recommend this hotel at all. We will be staying at the Hilton that was in the area going forward.

Family_with_children

10/10

Exceptional

19 Feb 2026

Stephanie

Front desk staff and everyone was professional and friendly. The room was clean and comfortable.

Partner

8/10

Excellent

17 Feb 2026

Rick

Nice appointments, room & stay. Front desk issues with going thru 3rd party reservations, but reintstated & resolved

Partner

6/10

Pleasant

16 Feb 2026

Diana

It was good but the bath was bad

4/10

Poor

16 Feb 2026

Tasha

The staff was personable and efficient.

The room was very disappointing. The room is old. There were ants in the bathroom, carpets need cleaning, walls need scrubbing (red stains splattered throughout), outlets not working by the television , and the thermostat on the wall did not control the temperature. You can hear the other rooms doors slamming all hours of the evening. You can also hear other occupants through the walls/ceiling and walking around. It was spacious which was nice! We only stayed about 15 hours otherwise I would have left.

Business_and_leisure Family

8/10

Excellent

15 Feb 2026

Jessica

Honestly I was scared to stay initially based off the google reviews but I’m glad I went off the hotel.com reviews instead. The outside was average. It’s kind of hidden so not much curb appeal or a huge parking lot but it was fine. The lobby was above average. Clean, and basic which is good. Staff was hospitable. The rooms were clean. The breakfast was a basic breakfast. I’ll admit not a ton of options but wasn’t bad at all. Overall I’d stay here again.

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

Marilyn

Staff was nice and helpful, I got into my room and was met by a uncleaned room. I got moved to a different room which was clean. Was a little sad the hot tub wasn’t working

8/10

Excellent

11 Feb 2026

Charlie Lee Peerman

The room was clean. The Keurig did not work at all. It had an extremely noisy heater. Other than that I enjoyed my stay there.

Leisure Self

2/10

Poor

10 Feb 2026

Shametha

Dirty. Trash on the floor. Dirty fridge, dirty tub. Hair in tub. Some brown stuff on the headboard right by the pillows. I couldn’t stay my entire scheduled stay. Friendly staff.

Self

10/10

Exceptional

09 Feb 2026

Luis

Gooood

Business

10/10

Exceptional

09 Feb 2026

Torey

Great stay good location

Leisure Self

6/10

Pleasant

02 Feb 2026

Thomas

No hot water, otherwise good

Partner

10/10

Exceptional

01 Feb 2026

Glenda

Yes.. very clean and the staff st the front desk had excellent customer service skills.

Self

10/10

Exceptional

01 Feb 2026

Corey

Convenient location, clean, quiet

Leisure Partner

10/10

Exceptional

30 Jan 2026

Kathy

Staff was great. Breakfast was appetizing and area was clean and welcoming. The Room was clean but the bedding needs updating, as comforter was stained and unappealing.

Leisure Partner

2/10

Poor

26 Jan 2026

Nikki

Room was next to the kitchen. at 4am I started to hear staffs in the kitchen prepping for breakfast. Wish there was a better room accomodation

Leisure

4/10

Poor

25 Jan 2026

Sara

The heated was not working and it was cold

Business Family_with_children

10/10

Exceptional

14 Jan 2026

Persis

staff was very accomodatng to my needs. Everything was neat and clean.

Self

8/10

Excellent

12 Jan 2026

Breonna

Clean room and comfy bed !

Leisure Family_with_children

4/10

Poor

11 Jan 2026

Dejhanae

Room felt neglected. Rust spots on the counter and the tub. Door handles broken. Bathtub painted 2 different colors. It just looks disgusting.

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

James

It’s a nice clean place for overnight stay with Breakfast. Breakfast is good, but need more Variety and hot food….

4/10

Poor

06 Jan 2026

Monica

The room looked very different than the picture online I was supposed to have a coach and the sheets had stains on them. There was hair in the tub.

Partner

10/10

Exceptional

03 Jan 2026

Naomi Y.

Always good experience

Leisure

10/10

Exceptional

03 Jan 2026

Don

Spacious room.

Leisure Partner

10/10

Exceptional

31 Dec 2025

michael

This was a perfect place to stay for our family of six visiting family in Elk Grove. Courteous staff, clean rooms, pleasant decor - all this was great, but most hotels can meet these expectations. The sofa bed mattress was actually acceptably comfortable so bonus points for this. But the main reason for the 5-star rating was the breakfast - it was truly excellent, maybe even outstanding, the best we’ve had at a ‘normal’ hotel in many years, and actually better than another Holiday Inn Express we stayed at just a few months ago. They even had sausage gravy with biscuits - we thought this was a discontinued breakfast item, but this hotel still had it.

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

GEORGE

Shower only had cold water floors were dirty

Leisure Family

10/10

Exceptional

27 Dec 2025

Alejandro

Yes

10/10

Exceptional

22 Dec 2025

Trina

Excellent customer service, variety at breakfast, clean and

Friends_and_family Family

4/10

Poor

21 Dec 2025

Gilbert

Sunday morning the Water was only at Luke warm in the morning- we couldn’t take our usual hot shower. We notified the front desk but they couldn’t help/fix since maintenance didn’t start until after 9am. Very disappointing

Leisure Partner

10/10

Exceptional

21 Dec 2025

Mirna

The staff were courteous, rooms are clean, and the location is quiet. Thank you Anton for exceeding expectations.

8/10

Excellent

15 Dec 2025

Elaine

Friendly staff, clean/spacious room, etc.

Leisure Family

2/10

Poor

14 Dec 2025

poonam

During the midnight the heating was turned off. It was so cold and to our surprise in the morning there was no hot water available. How to take shower without hot water in the month of December?
Upon calling the service desk I was told the maintenance person is working on it. It was 8:30 am and I stayed at this place because I had an early morning business meeting in Sacramento. Due to no hot water available I couldn’t take shower and missed my very very important business meeting.
I should be refunded the entire amount since I couldn’t accomplish the reason for which I had booked one night there

Business

6/10

Pleasant

09 Dec 2025

Gay Amabelle

Room is clean, but there is a certain ‘odor’ once you walk in the room. The night staff is helpful. My keys did not work and I had to come back and forth to the front desk to switch keys.

In the morning, the housekeeper walked in before checkout time and knocked when she had already opened the door.

The breakfast choice was good, but the eggs were very dry.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Thomas

Room is very clean and front desk. Staff were very professional and very nice.

6/10

Pleasant

08 Dec 2025

Gabriel

We have arrived around seven and we were given a room that only had one bed when I had requested a double bed. I had to go back downstairs to receive a new key for the new room. The next morning for breakfast, the coffee tasted like water and the sausage and eggs were dry and hard.

Leisure Family

2/10

Poor

30 Nov 2025

Robert

No hot water in the entire hotel for the entire duration of the stay; and they knew about it and continued to let people check in; only the night clerk said he would tell the manager and get us a full refund, no one on the day stay even mentioned it until we brought it up; absolutely terrible

Leisure Family

2/10

Poor

29 Nov 2025

We stayed seven days, the second days, we don’t have hot water for shower. On our third days, the tub drainage was clogged and we were told, they offered to move us to another room in the middle of the night while waiting for maintenance work order in the next morning. We didn’t feel like moving three kids in the middle of the night, so decide to wait for the repair. Well they didn’t repaired it the next day, the maintenance work order didn’t do it. So, we called and offer to move us again. I fed up, and decided to move to another room in the middle of the night. We were assigned a new room. After moved our stuff to the new room, found out, no not water for shower again. So we shower in mildly warm. It seems like their hot water system is limited and you have to wait for your turn if not, no hot water in later evening. Lastly, I was charged $240 after we checked out when the entire reservation was paid in full thru Expedia… I called and was told to call back on Monday when the manager gets there. It was a total terrible experience. I would not recommended this hotel to anyone. Be aware…

Business_and_leisure Family_with_children

4/10

Poor

25 Nov 2025

Frank

We didn't have hot water to take showers. That's unacceptable

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

amritpal

Good

6/10

Pleasant

12 Nov 2025

scetra

The room was nice the staff were friendly but when I arrived the computer system was down it took ove an hour to get ready. The next morning there was no h

4/10

Poor

12 Nov 2025

Falon

I picked this over other places due to the breakfast advertising. They were out of everything by the time I got down there at 8:30am. The food that was left was not nearly what was pictured in the photos on Hotels.com. It was in a shady spot behind a store and there were weird guys just hanging out by the side doors. Two times I tried to check out on the last day and couldn’t find an employee. They were nice when I did get to speak with someone. They did try to modify the room but they had water heater issues so my boyfriend had to take a cold shower after he ate his apple for breakfast. Disappointed. I will not be staying here again.

Partner

10/10

Exceptional

10 Nov 2025

William

Yes breakfast was excellent. Parking readily available

Business_and_leisure Self

4/10

Poor

09 Nov 2025

Erin Collins

We did not have hot water our entire stay. It was lukewarm at best and went in and out. The pool was out of order then seemed to work the next day.

The breakfast was ok. Good cereal options. Coffee was fine. The employees were nice.

There were sketchy individuals around the property, including a man who got into the elevator with a full tray of weed.

Overall, do not recommend.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Wendy

Clean and comfortable

Partner

6/10

Pleasant

09 Nov 2025

Anna

The room was in okay condition, the keycards stopped working after one use I had to get them replaced and when I d

8/10

Excellent

07 Nov 2025

Zachary

Great front desk clerk, but the computer had problems and we had to wait a long time for our room. The place felt very clean and nice, but the bed was too soft.

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Robert

room was clean. breakfast was good

Leisure Partner

10/10

Exceptional

03 Nov 2025

Julie

Staff was super friendly. Rooms are very large and clean.

Leisure Family

10/10

Exceptional

01 Nov 2025

Julie

Great staff - both at check in and at breakfast!

6/10

Pleasant

01 Nov 2025

ali

Staff was very friendly and super helpful but the room was very run down. Not enough towels and blankets. The high up sink hard for the kids to use. Beds were soft and cozy. Tub was cracked and rough, the kids didn't want to use it.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Morgan

Overnight stop on a three day trip. Clean and friendly staff.

Friends_and_family Family

2/10

Poor

26 Oct 2025

Christina

Went to take a shower and unfolded the towel. It had a long black hair in it. Gross! So, I grabbed the other towel, it also had a black hair on it! I called down to the front desk and asked for a new clean set of towels. He did, however 1 of them had a long black hair!!!! Nightmare!
I asked to talk to a manager and was told she was not there. They took down my complaint, apologized, but no manager ever contacted me. It has been two weeks now. I will never stay here again.

Leisure Family

8/10

Excellent

25 Oct 2025

Petronella

Good stay

Leisure

10/10

Exceptional

19 Oct 2025

Anthony

Best place to stay

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Richard

Very nice newer hotel, with big, modern rooms and a great breakfast.

Partner

6/10

Pleasant

14 Oct 2025

Joseph

At 12:19 am, i had to call the front desk because there were people laughing and running around that woke me up from my sleep. Front desk advised me they would check it out.
I dont know if they are renovating but the base of the floors were removed and some wall paper peeled off in the 3rd floor hallway.

10/10

Exceptional

14 Oct 2025

Petronella

Good service

Leisure Partner

10/10

Exceptional

13 Oct 2025

Reyna

It was fantastic just wished there was more parking

Business_and_leisure Friends

2/10

Poor

13 Oct 2025

Xee

Not up to the standards

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Samuel

Clean room; courtesy, staff, everything was very good.

Leisure Family

10/10

Exceptional

09 Oct 2025

Gricelda

For the most part everything was good

Leisure Family

8/10

Excellent

03 Oct 2025

Hoi

The parking is safe. Clean room

6/10

Pleasant

03 Oct 2025

Jerry

I was warned that men would be laying carpet in my hallway the next day... that tonight there'd be no carpet in the 3rd floor hall. I said that would be fine.
I stepped off the elevator and both feet were in glue that the guys were waiting to lay carpet on. I had no idea and there was no place for me to go. They yelled for me to stop, I had to take off my shoes (now with glue on the bottoms) and find my room barefoot. What a mess!

10/10

Exceptional

30 Sep 2025

Petronella

Good stay

Leisure

6/10

Pleasant

28 Sep 2025

Amy

So so

Ok but not great. Hot tub not working. Couldn’t get anyone to plunge toilet after multiple requests so we had to go to the lobby to use restroom. Air conditioner wouldn’t cool enough for comfort.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Raul

Everything was really nice. The staff was really friendly.

Leisure Family

10/10

Exceptional

27 Sep 2025

teresa

Easy check in after a long day of travel, greeted by friendly staff that remembered us from a previous stay. Clean room, keurig coffee maker, microwave, mini fridge, comfy bed and pillows.

Leisure Partner

8/10

Excellent

26 Sep 2025

Neal

Room was clean. Not the most comfortable bed but okay.

Partner

2/10

Poor

26 Sep 2025

teresa

Greeted by friendly staff who remembered us from a previous visit. Very welcoming after a long day of traveling. Clean and comfortable room, comfy pillows and bed.

Leisure Partner

8/10

Excellent

08 Sep 2025

Susan M

Older property in a safe neighborhood. Standard amenities. Clean room and breakfast area.

10/10

Exceptional

07 Sep 2025

Pamela

Clean room, friendly staff

Leisure Family

10/10

Exceptional

23 Aug 2025

PIOTR

Thank you Holiday Inn Express and Ms. Sophie!

Great location - a mile away by car from family! Easy come, easy go! We came from Europe to visit family, just down the street from the hotel, and tour some of the important sites! No concerns.
The Manager, Ms. Sophie was especially mindful of our accomodations and stay in general. Great Leader. Gentleman behind the desk was courteous and made registration very simple. Highly recommended for the traveler! We've had 2 other family groups stay here! Must be good!!

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

Stephanie

It was just ok. I most likely will not return to this specific hotel .

Business

8/10

Excellent

15 Aug 2025

Adriana

Nice

No hot water but the customer service was great… they gave us a discount for the water heater problem.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Sonia

Thin walls

4/10

Poor

15 Aug 2025

Kayla

Ants all over our room, zero hot water

Leisure Family

10/10

Exceptional

09 Aug 2025

Martha

Estuve hospedada por un torneo de fútbol soccer y s pesar de haber mas niños en las habitaciones aledañas, la tranquilidad de las recamaras fue excelente, no se escuchaba nada de los demas cuartos

Business Family_with_children

10/10

Exceptional

09 Aug 2025

Huy

Good

Business_and_leisure Family_with_children

6/10

Pleasant

05 Aug 2025

Shajir

Air conditioning was terrible noising and interrupted the entire family sleep

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Vanessa

I have not complains about the hotel staff everything was good. Property conditions our bathroom have a leak on the shower all water was getting out and also was a little noice the cleaning

10/10

Exceptional

05 Aug 2025

Pam

Great place to recoup after surgery.

The staff were top notch. Very professional. I was having oral surgery a couple hours from home so needed a hotel to recoup in before driving home the next day. The room was very clean and quiet. The air conditioner kept the room cool and was very quite. WIFI was great. Was able to watch YouTube and Netflix with no issues. Loved the pillows. Having a fridge and microwave in the room was very helpful. I highly recommend this hotel.

Self

10/10

Exceptional

04 Aug 2025

David

Breakfast was good, pool was clean and kids loved it.

Leisure Family

2/10

Poor

02 Aug 2025

Alvaro

The bath tubs were not draining and were pretty nasty.
Staff was super nice, but the tubs need updgradinf or cleaning.
My feet are itchy and breaking out now, and i used the towels and sandals trying to stay \"safe\" but the water would just pool in the tub... nasty.

Partner

6/10

Pleasant

27 Jul 2025

Lori

No water pressure

Place was nice and clean, but I found That the electrical outlets were all in weird places and didn’t fit the hotel furniture as far as spacing. Shower had almost zero water pressure so my shower was ridiculously long and the opposite of relaxing or refreshing, same with bathroom sink faucet.

Self

10/10

Exceptional

26 Jul 2025

Glenda

Property was clean felt safe and was surrounded by many stores near by.

Leisure Family

10/10

Exceptional

25 Jul 2025

Hamit

Good

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Keith

This felt like a quiet place since it was surrounded by grassland. There's nearby restaurants and gas. It felt like a great place for myself and my family.

Leisure Family_with_children

4/10

Poor

23 Jul 2025

Verified traveler

Room was great good size beds are too noisy but other that was good only thing that was not good at all the pool was dirty no maintenance at all and not towels by the pool like other hotels I’ve been into also breakfast was horrible they didn’t serve hot breakfast because their stuff in the kitchen was not working

Business

2/10

Poor

19 Jul 2025

Gary

We checked into our room and upon pulling the sheets back, immediately, discovered there were crumbs and food all over the sheets. On top of that, when we left the room later and forgot one of our key cards, the other one didn’t work when we tried to get in. We went to the front desk and we were told that we better not let that happen again because he gets tired of making new keys for people. Also, they were only able to give us three extra towels for a party of 5 because they didn’t have any available. Just a bunch of factors led to a less than enjoyable stay. The hot tub was broken, the gate to the pool was broken. The list goes on.

Leisure Family

10/10

Exceptional

15 Jul 2025

Verified traveler

Great place in Elk Grove

This hotel was clean, comfortable, great location, and convenient. Would stay again

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

SARJESH