Name: Pearl street hotel & Suites- Downtown
Address: 200 Pearl Street, La Crosse, 54602, US

4/10

Poor

22 Jul 2026

Perry

After checking in and discovering a moldy shower mat, we went to the front desk to complain and ask for a clean shower mat. We were informed that the hotel is ceasing operations this month and do not have shower mats or staff avaialable. We asked for a room change and all they claimed to have available was a standard room with 2 queen beds. We booked 2 rooms with King beds. We had no choice but to accept this downgraded room as we did not want to stay in a room with a moldy shower. In addition to this, we were not provided with the free grab ad go breakfast that was promised with the room bookings. This was very irresponsible of Hotels.com to provide us with a hotel that is closing and not willing to offer good customer service. I will be hesitant to use hotels.com moving forward. We take quite a few trips each year and I expect to get what I am paying for.

8/10

Excellent

18 Jul 2026

Jeffrey

Clean room, friendly staff, great location, limited parking, virtually no amenities but fine for the cost. Property needs some updates.

Self

8/10

Excellent

14 Jul 2026

Nathan

.

Friends

10/10

Exceptional

13 Jul 2026

Moss

nice place good price great location

Partner

10/10

Exceptional

11 Jul 2026

Julia

No pool, No bar, No breakfast ….

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Susan

Quiet hotel with no pool and no kids! Room was great for a one night stay

Partner

8/10

Excellent

03 Jul 2026

Leo

This is a nice place to stay in downtown LaCrosse Walking distance to all the resturants and bars. This was previously an Holiday Inn but soon to be changing to another brand. Hope they don't change too much as it is a nice place to stay. They do need to have some sort of breakfast amenities, as there are none except coffee!

Partner

10/10

Exceptional

01 Jul 2026

John

Great place to stay. Clean and great location.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

John

Staff was friendly and property was clean.

Partner

8/10

Excellent

29 Jun 2026

Carol

The room was quite nice - clean with comfy beds. The tub fed have some disgusting rusty stains around the drain. Coffee supplies had not been replaced & we had NO drinking glasses. Doors to the hall needed to be repainted.
A wall repair in the hall was left unfinished with piles of dry wall in the hall. Really tacky!
Great location in the heart of the city. The Pearl Ice Cream Shop across the street had a long line. Totally worth the wait.
Fun breakfast place about a block away.
All in all, it was a decent stay at a decent price.

Friends

8/10

Excellent

29 Jun 2026

Katie

Clean, quiet hotel. Wish the pool and hot tub were still there. It was a quick 1 night stay- so it was fine.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Matthew

Very nice staff, clean room, great for the price. I will stay there again.

Self

10/10

Exceptional

29 Jun 2026

Paul

Clean room, cold room on a hot day, easy covered parking

Self

6/10

Pleasant

23 Jun 2026

Robert

Liked, Great location.

Disliked, poorly maintained bathroom. Loose floor tiles, small shower Curtin which allowed the floor to become soaked. No drinking cups. The faucet in the bathroom sink was missing a part allowing water to soak the countertop.
Very uncomfortable!!

Partner

10/10

Exceptional

21 Jun 2026

Tammy

Great location. Walking distance to restaurants, bar & parks. Close to the river. Friendly & helpful staff. Room was spacious, clean & quiet.

Self

6/10

Pleasant

21 Jun 2026

Kimberly

Location was excellent. Front desk staff was friendly and helpful. Parking was very convenient. Bathroom was less than ideal. Sink drained very slowly. Toilet did not flush properly (ran continuously each time it was flushed until handle was jiggled just right), and clogged with first (and only) BM. Plumbing in shower was loose, but water pressure was good and shower was clean. Perhaps newly opened/transitioning owners with big upgrades planned? I did look at possibly staying there in a few months, and rates were listed as almost $500 per night!! I chose this hotel based on current rate and location, and it was a decent value for the price relative to other hotels in the area, but I would have been appalled had I paid over $200.

Family

4/10

Poor

18 Jun 2026

Andrea

Our tub and sink drains were clogged and drained super slow. We also did not have any conditioner in the bathroom. Paint was chipped and parts of the property looked very rough.

Family

6/10

Pleasant

18 Jun 2026

Malaya

A bit difficult to find a parking space, the sink didn't work too well by not draining, and the toilet handle needed to be pushed up after use. Aside from those things though it was good!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Samantha

No issues, pricey for just 1 night

Partner

6/10

Pleasant

09 Jun 2026

Thomas

Outdated property - recently purchased by Marriott. Needs significant updating and no bar/food.

10/10

Exceptional

09 Jun 2026

Melissa

My husband and I always stay here when we need to spend the night in La Crosse. We like the ease of parking, check in, location and it just being a great place to stay!

Partner

6/10

Pleasant

07 Jun 2026

Lauri

The room and hotel were very outdated and felt more like an old, worn-down Holiday Inn than the property we expected. When we turned on the bathroom fan, it struggled to start, made an extremely loud high-pitched screeching noise, and was caked with dust. The shower water never got properly warm and remained cold throughout our stay. The windows were dusty, and the heating/air conditioning unit was also covered in dust. On top of that, the room had a noticeable musty, mildew-like smell. Overall, the property appeared poorly maintained and in need of significant updates and cleaning.

Family_with_children

6/10

Pleasant

06 Jun 2026

Jennifer

It’s like they bought an old Holiday Inn and didn’t update anything since then. It’s giving “ghost of Holiday Inn” vibes, but it was little things that just didn’t feel complete: they closed the pool (understandable) but just whited out over the plastic signs, the two beds in our room had mismatched pedestals and different duvets, the biggest towels were hand towels, doors were painted over either thick gloopy brown paint, the key card didn’t work, the once conference rooms have white paper covering the doors, the big tv in the entry just spins a message about no WiFi. . . The worst was that we paid $302 with Expedia online prepay for one night (state track meet weekend) and I heard the guy at the desk tell someone on the phone that they had plenty of space and it was $190 with tax for the same night.

Self

6/10

Pleasant

04 Jun 2026

Kurt

We have stayed at this property back when it was Holiday Inn. In general the property was run down and not maintained. The common areas were not clean and damages to walls, trim, etc. were in every hallway we were in. The room was pretty good with the exception of the bathroom. There were stains around the toilet from an obvious leak. All of the floor tiles were loose. The tub faucet was not attached properly to the wall and the spout was not even against the wall.
With that said the location to downtown is excellent and it was probably a fair value compared to the Hampton/Hilton up the street. Oh, and my car had been damaged overnight in the property's parking lot out front.

Partner

6/10

Pleasant

30 May 2026

Elizabeth

it was okay for 1 night. the property was under construction and so things like a drawer front was on the floor of our room, the lampshade was broken, hard to control the ac.

Friends

10/10

Exceptional

30 May 2026

Mark

The staff was amazing! Super helpful.

Family

2/10

Poor

27 May 2026

Rita

The beds looked like they had been slept in. Sheets were not tucked in. The toilet was filthy. Lampshade was dirty and had a hole in it. Towels were old and frayed. Refrigerator had massive chunk of ice in the back of it.

Partner

2/10

Poor

26 May 2026

Chase

Someone was already in my room. Walked in on them sleeping in the bed. Had to wait 30 mins to get into another toom

6/10

Pleasant

25 May 2026

Nicolette

We stayed 2 nights and were overall disappointed. Property inside seemed a bit run down and not well maintained. Room was fine, but refrigerator didn't work--we realized that after we stored some food so not ideal. Light didn't work in main room, TV was outdated but otherwise was okay. When we returned after our day out the second night, room service had came but only gave us new towels--bed wasn't made, trash wasn't taken out, Kleenex and TP not replaced.. just seemed odd. The trash by the elevator was never changed out and the smell was very obvious. Staff were friendly but we didn't always see them available. Great location, complimentary parking which was easily accessible and check in/out was easy but overall would not stay again.

Partner

8/10

Excellent

24 May 2026

Pietro

Clean and comfortable rooms

Family

10/10

Exceptional

24 May 2026

Maria

It was a great experience and super comfortable

Family

4/10

Poor

23 May 2026

Troy

This place has gone way down hill it is convenient location but is dated dirty and smelly

Family

8/10

Excellent

23 May 2026

Deborah

Coffee was not great, a little dated but basically clean room.

Partner

10/10

Exceptional

23 May 2026

Ryan

Clean facility, easy to find and use Uber/Lift, friendly staff treated my children and mother-in-law very well and great location by a ton of restaurants, bars, escape room (very fun) and a lot more. Awesome experience!

Family_with_children

4/10

Poor

21 May 2026

Timothy

This is the second time I stayed at this hotel because most hotels in the area were booked due to a large event. Both times my room smelt like cigarette smoke and I was placed in a handicap room and the shower was miserable. The water temp is mildly warm and the floors felt dirty walking around bare foot. Location is nice but the hotel needs to be updated and maintained.

Self

4/10

Poor

20 May 2026

Pamela

Although it was Graduation weekend, the Pearl needs to work on some things. The key card to our room rarely worked, nor did the other 4 we were issued. Finally, we were given a \"Master\" that would open our door every time.
The toilet was running each time it was flushed; the sink did not drain, no hand towels and the shower/tub was dirty and chipped. I did not use it the 4 days I was there...disgusting.
The coffee Kurigs were not replenished, and the front desk was stingy when asked for more.
The TV had no directions and did not turn off with the remote. We had to turn down the volume and cover it with a bath towel for the night.
No extra blankets or pillows.
Parking structure took some time to figure out where the walkway to the hotel was located.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Joshua

Great location! Room was spacious

Self

10/10

Exceptional

20 May 2026

Douglas

Location

6/10

Pleasant

19 May 2026

Rob

not worth the price

10/10

Exceptional

18 May 2026

Michelle

In the heart of downtown. Loved the location. Staff was great, friendly and professional.

Family_with_children

4/10

Poor

17 May 2026

Lori

We have stayed at the Pearl many times, but this was the most disappointing. The room was not clean, no coffee pods and only 1 towel. Location is still great

Partner

10/10

Exceptional

10 May 2026

Elizabeth

Walking distance to great restaurants, clubs, river walk

Family

6/10

Pleasant

10 May 2026

Dawn A

Location was great but for when the Music next door started. I needed to be up very early in The am and decided an early night was in order. I didn’t think there’d be an issue considering the first two nights were quiet. Omg. The bass from the band is etched on my brain. For hours.
It may be done on the other side of the holding but room 207 on a Saturday night hears the whole bass line from every song played. The handle on our toilet was broken. No hand soap. Someone else’s hair was on my bed. However, there was plenty of hot water and towels.

Family

2/10

Poor

10 May 2026

Janel

Parking was terrible. There was no refrigerator in room. No breakfast. No pool!

Family

4/10

Poor

08 May 2026

David

Yes

Family

6/10

Pleasant

07 May 2026

Deborah

The Coffee bar area there was a sink, however it was not connected so access to water would have to be from the bathroom and then the sink plumbing was missing underneath the cabinet so you couldn't use that, we were not told that when we checked into the room, nor was it marked as inoperable.

8/10

Excellent

05 May 2026

Troy

Room was clean hotel was clean. Show rod and curtain in my bathroom was bent and torn. I would stay there again. Super handy and close to the downtown life!!

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Todd

This hotel is super quiet, clean and uber convenient to historic downtown LaCrosse. Have stayed here several times now and have no complaints. The price has always been lower than a comparable adjacent hotel (Radisson). Cannot recommend this place enough!

Partner

2/10

Poor

03 May 2026

Nicholas

This property is falling apart. The tiles in the bathroom floor have all come up and are loose, which present a tripping hazard. There is mold on the ceiling above the shower. The door locks only work half of the time and the shower handle was loose and came off. We rented multiple rooms and the conditions were similar. For the price point this is unacceptable.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Tabitha

The bathtub was full of rust stains. No breakfast available due to construction.

Family_with_children

8/10

Excellent

01 May 2026

Kelly

The hotel building itself could use some maintenance. The restaurant was closed (permanently?) and there were random tools in the lobby. There was a door that was hanging off its hinge by the gym that was held there with a weight- weird but ok. The lobby itself seemed a little chaotic but clean for the most part. Staff was friendly and efficient. Rooms were clean and quiet. Perfect for what we needed it for. Would stay again!

Partner

8/10

Excellent

28 Apr 2026

Brian

Parking kiosk was messed up and ended up getting parking ticket on windshield in the AM

4/10

Poor

27 Apr 2026

Tracey

This hotel is not clean and well kept. Looks very used inside! We will not recommend or stay here again.

6/10

Pleasant

16 Apr 2026

Heather

It was dirty and rundown.

Friends

10/10

Exceptional

12 Apr 2026

Garett

Convenient location to downtown

2/10

Poor

02 Apr 2026

Dustin

True shiy hole remodel all day and operations of the place are rude and in considerate.
My choice…… Stay across the street.

Self

4/10

Poor

02 Apr 2026

Jeremy

Good location

10/10

Exceptional

02 Apr 2026

Robert

Nice hotel and great location.

Partner

6/10

Pleasant

30 Mar 2026

Cathy

Unfortunately there is construction going on and it appears to have wrecked havoc with the property; no dining room, limited room essentials, etc.. Location is fabulous for events at the La Crosse Center.

Partner

8/10

Excellent

28 Mar 2026

Kristie

Room was clean, parking is free(but not the most convenient) and location in downtown is great. Bottom line: if you are in town for a night for a downtown event, this location is super convenient. Our room was clean and fairly quiet. If you are looking for something with more amenities or will be staying a few nights, I would stay elsewhere. This one is a little rough around the edges, but great for a night.

Family_with_children

8/10

Excellent

24 Mar 2026

Erin

The only improvement I could suggest would be to include breakfast with the stay. The elevator from parking ramp wasn't working so we had to carry our luggage up & down the stairs, but other than that the hotel location & stay was wonderful.

Family

10/10

Exceptional

22 Mar 2026

Thomas

A fine stay -- clean rooms & premises, friendly & accommodating staff . Highly recommend as a downtown La X hotel.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

anthony

Was a nice place

Partner

10/10

Exceptional

21 Mar 2026

Diane

This was our second time staying here and once again everything was excellent.

Friends

6/10

Pleasant

21 Mar 2026

Jamie

Great for every thing close to downtown walking

Friends

10/10

Exceptional

18 Mar 2026

Bernard

Stayed during Winter Storm Elsa. Staff was kind and accommodating. Rooms were clean and well kept. Would recommend a stay anytime.

Family_with_children

10/10

Exceptional

08 Mar 2026

Lisa

Great stay with amazing staff!

Partner

2/10

Poor

08 Mar 2026

Ken

Worst hotel I have stayed at! The bar & restaurant is CLOSED! The pool is CLOSED! The lobby restroom OUT OF ORDER, CLOSED! The lighting in your room is very dark, bulbs are not bright enough to light the room worse in the bath room. I had to call to get toilet paper when we checked in. No coffee available in the lobby and in the rooms they have a few K cups from Mc Donalds, so you will have to walk three blocks to get a coffee in the morning! Will never say here again, better hotels within walking distance.

Partner

2/10

Poor

07 Mar 2026

Jessica

No pool, no restaurant, fridge was broke. Poor communication with staff.

Family_with_children

4/10

Poor

07 Mar 2026

Kari

This was always our favorite La Crosse downtown motel when it was a Holiday Inn. It’s really gone downhill. Really needs updating. Everything is just worn out and looks bad. Our room smelled like cigarettes, they were sold out or we would have asked to be moved. Not staying here ever again.

8/10

Excellent

06 Mar 2026

Tammy

Ok

Partner

6/10

Pleasant

04 Mar 2026

Penny

Clean room, but the bathroom tub collected water as you took a shower, very difficult to get to the parking ramp. The ground was not shoveled very well after a big snowfall.

Friends

2/10

Poor

03 Mar 2026

Zackary

When I walked in to check into my room the hotel attendant and another guest were arguing, then when I was standing there an older lady walked by and told us all to go to hell. After finally getting to check in, I was told my room wasn’t available. I booked a 1 king bed room 3 weeks before arriving and got there to be told it wasn’t available. I ended up staying and got a room with two double beds for the same price because I didn’t have another choice being that it was almost 1 in the morning. The room was in a no smoking area of the hotel but absolutely reeked of cigarettes. I get that it was a cheaper room but this was one of the worst hotel experiences I’ve ever had.

Leisure Partner

8/10

Excellent

01 Mar 2026

Roseann

This really wasn't a \"10\" but better than what I was expecting and better than an \"8\". It is a dated hotel, in a dated beautiful neighbor but the room was clean, the walls painted nicely and the bed was comfortable. I was on business, I don't know if there was a pool but there were no kids and I didn't mind that at all. It lacked in that I was on the third floor and could connect to internet and the morning coffee was far from good.

Business Family

6/10

Pleasant

28 Feb 2026

Martin

We were there from Thursday until Saturday the garbage next to the elevator on our floor was over flowing with trash. Upon checking we needed to ask for toilet paper and for them to put light bulbs in our bathroom.

Family

4/10

Poor

24 Feb 2026

ROD

DIDN'T HAVE A CURTAIN ON THE WINDOW. NO WASTEBASKET IN THE BATHROOM. NOTHING TO PUT ICE IN.

Friends

6/10

Pleasant

23 Feb 2026

Kayla

Heater didn’t work in our room.

8/10

Excellent

22 Feb 2026

Sam

Nice facility, pretty clean,

10/10

Exceptional

22 Feb 2026

Mike

Room was nice and clean, water pressure in the shower is good. Hotel is overall clean. The only thing that could make it better is free breakfast.

Friends

4/10

Poor

22 Feb 2026

Jared

Not impressed with the whole building since it’s changed hands. Water temp while trying to shower goes back and forth from hot to cold. Standing in ankle deep water while trying to shower because it doesn’t drain. It snowed during my stay and they couldn’t shovel the entrances and exits.

Self

6/10

Pleasant

16 Feb 2026

Ann

Stayed 2 nights, housekeeping checked room day 2, replaced a few items, did not clean room. Nor make the bed. Bathroom shower had hair in the shower on day one. Room was not cleaned prior to staying the first night

8/10

Excellent

15 Feb 2026

TED

Okay

Business_and_leisure Friends

10/10

Exceptional

11 Feb 2026

Deanna

Clean

10/10

Exceptional

09 Feb 2026

Elizabeth

Parking was convenient and free in the parking garage next door. EZ access to the hotel from the garage.

Business Family

8/10

Excellent

07 Feb 2026

Angela

This hotel used to be a Holiday Inn. It’s in a great downtown location. Needs some updating but overall an ok place to stay

Leisure Partner

10/10

Exceptional

06 Feb 2026

Dan

Room was great.

Leisure Self

10/10

Exceptional

01 Feb 2026

JULIE

Staff was pleasant. Parking was convenient.

Business

10/10

Exceptional

01 Feb 2026

Angela

Location was perfect. Parking in ramp was free. Bed was comfortable and they were flexible for a late checkout. No complaints, will stay again.

10/10

Exceptional

31 Jan 2026

Paul

Staff were extremely pleasant and helpful, room was clean and everything worked well. Super convenient location! Would definitely start again.

Partner

8/10

Excellent

26 Jan 2026

Carrie

Nice clean room and excellent location

6/10

Pleasant

25 Jan 2026

Sheila

Location was excellent! That was the best part for what we needed! Hotel just run down and needs basic improvements. For instance, the ceiling tiles that are cracked and falling or even the garbage left by guests in the hallway stayed there for two days. Took awhile to check in as the attendant on duty was not behind the desk.

Partner

8/10

Excellent

25 Jan 2026

Erica

Staff was great and the stay overall was nice. Only complaint is our door wouldn’t open, and our hand soap was empty. Not a big deal. Would def. stay again

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

david

The WIFI was a joke, it wouldn't connect half the time and when it did the signal was very weak. One of the blankets has a food stain on it as well.

8/10

Excellent

25 Jan 2026

Jean

Close to convention center. Pleasant staff

Business Self

8/10

Excellent

24 Jan 2026

Kimberly

Reasonably priced, great downtown location, clean room, and friendly staff. Safe place to stay in the heart of downtown La Crosse. The only reason it’s not 5 stars is that it’s a little dated. I would stay again!

Leisure Partner

6/10

Pleasant

19 Jan 2026

Annamaria

Blood on the fitted sheet and bed frame .

10/10

Exceptional

18 Jan 2026

Donald

Staff was awesome!
Room and everything was awesome!
Would stay again!
Love La Crosse and Pearl St Hotel!

Business_and_leisure Friends

4/10

Poor

13 Jan 2026

Mike

Room felt neglected

Partner

10/10

Exceptional

08 Jan 2026

Gary

Nice location and very clean. Overall, a good experience.

Leisure Family

10/10

Exceptional

04 Jan 2026

Jason

The bedding was very nice with high quality and immaculately clean linens. The room was clean and comfortable. The hotel is perfectly situated and even though it was a bitterly cold day, we were able to walk everywhere we wanted to go. Parking was easy and free.

Partner