Holiday Inn Atlanta/Roswell

4/10

Poor

17 Apr 2026

NIRUPAMA

My room was deactivated without my notice couple of days. I have to come down with all access cards to activated to get in for no reason. Very frustrating, never seen any hotel doing this till now. Hotel staff and process must be fixed first. If some is wrong , have to inform us first by phone. Our wedding stuff is inside the room when this happened. I am the one booked 7 rooms and been mistreated. Hope my feedback help for future customers or blind eye

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Avannell

The breakfast menu was fresh and the room was clean. I wanted to make tea but the coffee maker was rusted so I told the front desk and they replaced it in a few minutes. The hotel is next to several restaurants, convenience stores and gas stations. We had a very comfortable stay.

Family

10/10

Exceptional

12 Apr 2026

Linda

The staff was real friendly. The breakfast was delicious. The beds were comfy! I would return in the future.

Family

10/10

Exceptional

12 Apr 2026

Mariana

The hotel lobby blew me away! It was so clean and nice, the staff were very nice and room was very nice as well. They even serve breakfast which was another factor I liked. Will definitely come back again.

Friends

6/10

Pleasant

30 Mar 2026

Marilou

Very little to no food available at or after 9am-not everyone is up at 6am

Business

10/10

Exceptional

15 Feb 2026

Robert

Great staff and clean room.

Business

4/10

Poor

20 Jan 2026

Christopher A

Room

Leisure Family

10/10

Exceptional

12 Nov 2025

Margie

Very friendly customer service at check in and spacious room.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Blake

Staff was very nice. Place was clean.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Jan

.

10/10

Exceptional

13 Oct 2025

Lucas

.

Business

4/10

Poor

05 Oct 2025

Elizabeth

Parking was fine. Pool closed. Bar closed. Elevator broken, and I was on the 3rd floor. Loud ac unit. Slow tv reception. Vending machine broken. And then they want me to pay for a breakfast, which is essentially a continental breakfast.

Self

6/10

Pleasant

05 Oct 2025

John

No, the pool was closed and the room was just very Spartan with the old time bathtub shower and no microwave, which is standard of these days

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

Tim

Nice but notthe breakfast advertised

Business

10/10

Exceptional

24 Sep 2025

Samir

Very good hotel

Business Self

4/10

Poor

05 Sep 2025

Rutanya

Kaitlyn was wonderful!!! The property itself was older, the bar didnt offer the menu and it did not meet my standards of what I believe Holiday Inn stands for. I feel I would have faired better at a Comfort Inn. Breakfast was really good just seems the building needs rennovations. Our floor was wet the next morning which made me realize that was the reason for the mldew.

2/10

Poor

31 Aug 2025

Jakira

This was the worst Holiday Inn I ever stayed in. We were greeted by a woman named Donna. She was nice at first. We checked in and went up to our room. First off the elevators are raggedy and almost stopped on us one time. I have severe anxiety and had to take my medicine afterwards. Secondly, the hallway smelled like mildew and mold. When we got to our room, we checked all the linens and noticed it was black marks all on the pillow cases. Also, my friend went to use the bathroom and the toilet wouldn’t flush. So I went downstairs to tell Donna. She was flustered and act like it was a problem asking for new pillowcases. She went upstairs with a plunger claiming it was an airlock on the toilet. Anyways the other front desk attendants were nice. I would not stay here again because it’s outdated & everything smelled like mildew, even the pillowcases. We just went to Walmart and decided to buy linens for our stay.

Leisure Friends

8/10

Excellent

19 Jul 2025

yohanna

The pool was close because they need to paint it!!! One of teh reason why I wanted to go was for the pool and it wasn’t available and the parking was dirty trash in several spots! But the room was good my favorite part was getting to the hotel to sleep! Because it was nothing to do on it! OHH THE BAR yes the bar was OK! Not many options! But the lady was amazing

Business_and_leisure Friends

8/10

Excellent

16 Jul 2025

Dewon

Clean and quiet

Check in was a breeze and I was super impressed with the cleanliness!

Business

2/10

Poor

15 Jul 2025

Terry

Don’t Do It!! Pay the extra couple hundred!

First two days there they had no hot water my room smell like a basement that have been filled with water the toilet overflowed three separate times had to fix it myself paid extra for the breakfast even though it was a conventional continental breakfast nothing special

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

KRISTINA

Great hotel with a great front staff

Beds were comfy. Our room was larger and more spacious than the average hotel room. (Not sure if we received an accessible room or not as we did not request one.) Would stay again. Did not make it to breakfast. Tried Keke's breakfast cafe up the street and it was really good. Some items got left behind by accident and the staff was great to work with on getting items back.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2025

Verified traveler

The room was clean. The staff was friendly. The breakfast was pretty decent. Would definitely stay here again.

Partner

10/10

Exceptional

26 Jun 2025

mark

Nice hotel

Nice hotel comfortable beds

Business

10/10

Exceptional

11 Jun 2025

Shareeka

Great service, clean rooms and hotel overall, professional staff, comfortable beds, quiet. No complaints.

Business Family

10/10

Exceptional

10 Jun 2025

Shareeka

.

Business Family

8/10

Excellent

02 Jun 2025

Jacques

Just another hotel

Business Friends

4/10

Poor

27 May 2025

Mary Mercedes

Not ideal

This hotel seem to have financial woes while it was tidy and clean for the most part. It had a pool that wasn’t gonna open in any time in the near future, which was of not noted on its website. We had several towels with big holes in them, I requested a blanket and got something like a bedspread so overall it really kind of damp in our experience.

Friends_and_family Friends

10/10

Exceptional

09 May 2025

Jacques

The towels in the bathroom where old thin with holes

Leisure Self

4/10

Poor

03 May 2025

LETICIA

Ef

8/10

Excellent

22 Apr 2025

eric

Very convenient to stay when visiting friends in the area.

Hotel is clean and well maintained.
The staff is helpful

Leisure Partner

8/10

Excellent

10 Apr 2025

Weijun

quiet location, and walking stores including restaurants, town is nice, friendly employees.

Business_and_leisure Friends

10/10

Exceptional

29 Mar 2025

Jennifer

Staff was nice and accommodating. Area around the property is dubious. Homeless people attempt to invade the property when a guest leaves the building.

Business Partner

8/10

Excellent

11 Mar 2025

Verified traveler

Great staff

Business

8/10

Excellent

18 Feb 2025

Cedric

Staff was super helpful.

Leisure Partner

10/10

Exceptional

04 Jan 2025

James

Family visit

We were in town to visit family. Access to the highway, restaurants, and stores was easy. We visited during winter so the pool was not open, but there were plenty of things to do within driving distance to stay busy and it was too cold outside even if the pool had been open. The breakfast was better than most continental breakfasts, everything was hot and already made. There were also healthy options with fresh fruits not just yogurt.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

James

That was a nice Japanese restaurant next to the property.

8/10

Excellent

08 Nov 2024

Michael

Good hotel for work; klunky TV

This hotel is clean and quiet and located close to my client's offices and restaurants. Thus it serves its purpose well.

If I complained it would be about the TV. 1) There's no guide (on paper or on the TV) so you don't know where the channels you want to watch are without scrolling thru one at a time. and 2) scrolling is slow - takes 3-5 seconds per channel and when you get to the channel there's no id of the channel until it goes live and if on a commercial (most common) you have to wait for the program to start. very klunky in today's world of tech.

Business

4/10

Poor

21 Oct 2024

thomas

decent

stay was ok, I gave it a 2 out of 5 star due to the fact that one of the rooms on my wing was smoking pot and we could smell it all down the hall way and in the stairwell.

Partner

10/10

Exceptional

17 Aug 2024

Karen

No Animals No Smell

Love that this hotel doesn’t allow pets as I’m allergic.

Friends_and_family Family

6/10

Pleasant

22 Jul 2024

Anthony

Just stayed overnight and didn't use any amenities. The room was clean and bed was comfortable. Shower water temperature was fine, water pressure not great. Elevator down the hall made a loud whooshing sound every time it opened and could be heard on the whole floor. There was a wedding going on downstairs so there were a lot of noisy guests.

Leisure Self

8/10

Excellent

20 Jul 2024

Maurice

Overall decent

Leisure Friends

10/10

Exceptional

17 Jul 2024

Vincent J

It was a very clean and quiet hotel, and the breakfast was great with lots of choices.

Business

10/10

Exceptional

24 Jun 2024

Matthew

Attendant at check-in was great. Clean and nice rooms

Leisure Family

10/10

Exceptional

11 Jun 2024

Nelson

good and clean

Business Partner

10/10

Exceptional

01 Jun 2024

Courtney

it was great

8/10

Excellent

19 May 2024

Robert

The only problem was we requested the room to be cleaned everyday. It happened the first night but not the second

10/10

Exceptional

28 Apr 2024

Elena

We stay here for a work trip two night’s, and it’s was very good for the price that we pay, the air conditioning works good, good beds and nice staff.

Business Self

10/10

Exceptional

11 Apr 2024

Adam

Great budget hotel that fits the bill

Last minute booking for $100. Bargain! Clean and spacious and pretty comfortable. Great budget hotel. Pool area wasn’t cleaned, but it was spring and raining.

Friends_and_family Friends

8/10

Excellent

25 Mar 2024

Tamara

None

Leisure Self

8/10

Excellent

26 Feb 2024

Douglas

Tough to access off Holcomb Bridge Road going west.

Leisure Partner

2/10

Poor

23 Jan 2024

Bin

Rude customer services. Security deposit was held for more than 3 weeks after checked out. When called, I was asking to check with my bank first. Absolutely not recommend.

Leisure Self

8/10

Excellent

11 Dec 2023

Verified traveler

Very Nice Hotel

Very nice place to stay. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

07 Nov 2023

Verified traveler

There was a mix-up on check-in: they didn't have our reservation readily handy and there was some confusion. Having a light switch as you come into the room to light the bed/main area would be nice.

Friends_and_family Family

10/10

Exceptional

27 Oct 2023

Timithy

Everything was great except coffee,very acidic,bitter

Business Family

4/10

Poor

07 Oct 2023

Verified traveler

Bedbugs Here!

Check-in was fast and friendly. Immediate view of the room was good...seemed clean. Then late at nighy, when we got ready to go to sleep, we found bedbugs!

Friends_and_family Family

10/10

Exceptional

28 Sep 2023

Sharon

I am disabled and walk with a cane. When I arrived at the registration desk to check in, the staff member was training a new staff member. Okay, I understand. But the training process took so long that I had to tell the staff member that I needed to sit down because I could not stand up so long through the complete trading process. After making this request, fortunately, the training immediately stopped and the staff member took over and quickly completed the registration.

I believe the staff person who was trying someone was short sided. Firstly, I walk with a cane and was walking very, very slow to the front desk. I was the only person checking in. Secondly, when I arrived to the desk I asked if there were any accessibility rooms available. I was told all the accessibility rooms were sold out. Okay, I just took a normal room I purchased online for the evening. My concern here is that the front desk staff knew I was disabled in two ways and still took a trainee through a long-term process making me wait for a long time as he trained the new employee for registration. This was a poor decision. He should have stopped the training and took care of me quickly to provide no delay for my registration without me having to ask to sit down while he was training someone. I was in a lot of pain last night and was having trouble walking and standing. The staff person was more interested in training the new staff member than assessing my needs as a disabled customer.

Business_and_leisure Self

8/10

Excellent

14 Aug 2023

Phuong

Great place! I’d highly recommend it

10/10

Exceptional

01 Aug 2023

Schuyler

Excellent stay! Property was well kept.

Leisure Self

2/10

Poor

28 Jul 2023

Kevin Sherard

The pool was broken.
The bathroom fan, broken.
The AC in the gym, broken.
The side doors leading in from the parking lot, broken.
All the vending machines, broken.

The hotel lost power for several mins during thunderstorm

The bar closes at 9pm

Leisure Family_with_children

2/10

Poor

12 Jul 2023

Jing

Never wanted to stay… Rude staff…

10/10

Exceptional

12 Jul 2023

Thomas

In top 2 favorite after 8 days on road.

Friends_and_family Family

10/10

Exceptional

28 Jun 2023

chris

Pool was nice to use

Business_and_leisure Family

4/10

Poor

22 May 2023

Cheryl

Too Loud

There were events in the hotel that allowed music to BOOM through the rooms most of the night. Guests are secondary to the events that they had booked. I’ll never stay there again.

Friends_and_family Family

10/10

Exceptional

15 May 2023

ENEIDA

Location near all restaurants, supermarket (driving)
Staff pleasant and accommodating

Leisure Family

8/10

Excellent

13 May 2023

Holly

Everything was acceptable and satisfactory. Needed a hotel close to my son’s sports tournament. This worked. No complaints. Breakfast is not included. Allowed late checkout for 12pm.

Family

6/10

Pleasant

14 Feb 2023

Robert

I will not stay here again

The first two nights all i could smell in my room was marijuana smoke from the other rooms full construction workers for two of the 5 night stay. The lobby bar never opened the entire 5 night stay. Breakfast was not very desirable. Room was clean but the toilet paper holder was hanging by a thread and the poor craftsmanship on repairs was quite apparent. The security doors on my end of the building were broken and the elevator looked a little rough. I would not stay at this hotel again.

Business

8/10

Excellent

27 Jan 2023

John

Gentlemen who check me in was great.

Business

8/10

Excellent

25 Jan 2023

Richard

Room was clean and big. Amenities are okay, not exciting.

Leisure Self

10/10

Exceptional

07 Jan 2023

MICHELE

Staff was friendly & room was well appointed!

Leisure Family

10/10

Exceptional

11 Dec 2022

Taiwo

Easy checked in

Leisure Family

10/10

Exceptional

09 Dec 2022

CINDY

Nice clean stopover

Leisure Partner

8/10

Excellent

23 Oct 2022

Seth

Nice property within walking distance to restaurants.

Business_and_leisure Self

4/10

Poor

13 Oct 2022

Le'Metrius

The linen and towels were dirty. The building is extremely outdated. It just seemed a bit sketchy for the brand and location.

Business Self

8/10

Excellent

05 Sep 2022

Justin

Clean place and looks pretty good. Surrounding areas are clean and safe. The 8$ breakfast is not worth it. Some sausage patties, scrambled egg and biscuits. Not worth the money they charge for it. A little away from the city, but okay during a busy long weekend.

Leisure Family

8/10

Excellent

01 Sep 2022

Beatrice

The check in person was extremely nice and accommodating but I had to change rooms due to tv issues.

Self

10/10

Exceptional

03 Aug 2022

David

Solid hotel.

The property was clean and the staff was friendy and very detail oriented. Great outdoor pool.

Business

8/10

Excellent

23 May 2022

david

Good location and price and worked good for family trip

Leisure Family

10/10

Exceptional

28 Mar 2022

Sonya

Clean and brightly lit for late night arrival.

Leisure Partner

6/10

Pleasant

25 Mar 2022

Ruth

Did not find the staff to be helpful at any of the times I reached out to them.

Business Self

10/10

Exceptional

11 Mar 2022

Beata

Is ok. Good.

6/10

Pleasant

24 Jan 2022

Arieall

Great stay, not so great breakfast.

Check in was quick and easy. A little disappointed in the breakfast. It was just a self serve. The Orange juice was sour, my breakfast muffin had mold on it, the yogurt was expired. I would just like them to check dates more often on the products they are serving. I would hate someone to consume expired food and get sick. Comfortable beds, and service in other areas were great.

Friends_and_family Friends

10/10

Exceptional

27 Dec 2021

Ken

Repeat stay for me with another smooth and easy process. location to several dining options and close to Woodstock, GA for my travel adventure.

Leisure Family

10/10

Exceptional

18 Dec 2021

Jennifer

Christopher ( I think that's his name) on duty when we arrived on THURSDAY, 12/9 around 5 PM -( NOT Wed., 12/8 ) could not have been more accommodating. He was super patient with my husband and me when we checked in. He also quite politely helped me fix my back zipper before we headed out. Furthermore, he graciously indulged my drunk blathering later in the evening around 10:00 PM.

He is a gem. If he's not already, put him through every one of corporate's leadership training program.

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2021

Lorena

Lewis (sp) the gentleman who checked us in was excellent. He went way above and beyond. He helped me get my mother (his offer)to her room. Which wasnt easy. He was so sweet to her. His actions alone would make us return. I hope you let this young man know how much it meant to us. Thank you.

Leisure Family

10/10

Exceptional

20 Nov 2021

Ken

Nice easy stay and friendly staff

Leisure

6/10

Pleasant

22 Oct 2021

Jose

Okay stay, not great

Our stay was pleasant, location was perfect. I wasn’t impressed with the room cleanliness though, it seemed the sheets weren’t replaced on one of our 2 queen beds, appeared slept in. We were too exhausted to complain & were told we didn’t have a room in check in because it was prepaid through outside sources.

Friends_and_family Family

10/10

Exceptional

16 Oct 2021

kenneth

Easy to get to

Leisure Self

8/10

Excellent

03 Oct 2021

TOM

Best H.I. experience ever. Quality of furnishings, and nothing had been damaged yet - must be a rather new Inn.

Leisure Self

8/10

Excellent

26 Sep 2021

Bridget

Just average nothing spectacular

Leisure Family

10/10

Exceptional

14 Sep 2021

Kaneatra

Very nice and great restaurants close by

Leisure Family

2/10

Poor

13 Sep 2021

Sandy

The property location is great. The staff on the other hand is very rude. The hotel appears to be privately owned and the staff will speak rudely to anyone asking for the manager. I booked one night at the front desk and 2 additional nights via Expedia. They originally stated that they would not be able to accommodate due to being oversold. Upon speaking with Expedia they stated that they would honor the booking to avoid a fee from Expedia. My last night however was miscommunicated to Expedia and I was in essence kicked out of the hotel or asked to pay an outrageous fee to keep the room. While I appreciate the fact that there was a miscommunication the front desk staff went out of their way to be rude all the way up to threatening to call the police on us while I asked for the corporate phone number to . Never in my life have I experienced such terrible service.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2021

Lucinda F

Clerk that checked us in was very welcoming, warm, helpful. Room was pristene

Business_and_leisure Family

6/10

Pleasant

05 Sep 2021

Verified traveler

Was ok.

Everything was good till we got in the elevator and our room. Elevators make horrible noises like they are going to stop at any time. The hallways are hot, doesn’t feel like there was any air conditioning in the halls. Our room smelled old and musty. The carpet was wet. I don’t know if it was shampooed or if there was a problem making the carpet wet.

Friends_and_family Family

10/10

Exceptional

31 Jul 2021

Verified traveler

very clean..nice rooms...good bedding

Business Partner

10/10

Exceptional

29 Jul 2021

Verified traveler

The room was very nice, however it was located next to the stairwell which was continually being used by persons coming in and out. They kept slamming the door which made it difficult to sleep. Perhaps there should be a warning about how to close the door or that it is used for emergency purposes only

Leisure Family

8/10

Excellent

28 Jul 2021

Verified traveler

Nice quiet location

Business Self

4/10

Poor

08 Jul 2021

Verified traveler

The room and hallway carpet smelled so badly of smoke we couldn’t stay there. We left and got a room someplace else for the night.

Business

4/10

Poor

06 Jul 2021

Collin

Not so clean!

Room was not cleaned well left dirty cleaning rag on the night stand and other pressing items on the floor next to the night stand very disgusting

Business

10/10

Exceptional

05 Jul 2021

Jeffrey

Very clean. Good breakfast and very comfortable. And a great staff. I walked into the lobby and there was a man causing a horrible scene. The staff was awesome and handle him very well. Safe place to stay with a staff like that!

Friends_and_family Family

8/10

Excellent

04 Jul 2021

Verified traveler

Good