Name: DoubleTree by Hilton Hotel Atlanta Alpharetta
Address: 2925 Jordan Court, Alpharetta, 30004, US

10/10

Exceptional

27 Jul 2026

Lisa

The property was nice and quiet. The staff was pleasant and helpful.

8/10

Excellent

24 Jul 2026

Gloria

The room was clean just wish we were given more towels. We didn’t eat breakfast because it was 16.95 for buffet. The staff was very nice and accommodating.

4/10

Poor

22 Jul 2026

Sandy

There was allegedly a restaurant/lounge at this location. As a female traveling alone, that's a key amenity. There has not been a restaurant here in over 2 years. When I complained to hotels.com, they were told it's \"under renovation\". There was no evidence of this during my stay. The room phone did not work so any issues had to be handled by going to the front desk. I was not informed that breakfast was a separate charge. When I checked in, I asked if breakfast was PROVIDED. The clerk said yes
I won't be staying here again during my upcoming 3 trips to this area

Self

10/10

Exceptional

16 Jul 2026

Kelly

From the check in to the check out every employee we encountered was great! I love going to places where you truly felt welcomed. I will surely stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Nakiesha

The staff were very helpful & friendly. I think her name was Diane. African American woman with braids made sure I felt like I was home away from home.

Self

6/10

Pleasant

13 Jul 2026

Roye

Clean hotel. Lobby is modern. Caulking in bathroom area was done on top of old caulking so not done well. The equipment behind toilet to turn water on/off was rusty. And I was surprised one night when I returned to the hotel that the trash right next to reception and water was overflowing.

Family

10/10

Exceptional

11 Jul 2026

Mary

They were fantastic at the front desk and even froze my ice packs for me!!!!!

Partner

10/10

Exceptional

10 Jul 2026

Julie

Room was clean and quiet during 4th of July weekend. Staff were polite and courteous.

Self

10/10

Exceptional

08 Jul 2026

Luis

Staff were super friendly! Wished breakfast was free to all

Family_with_children

10/10

Exceptional

07 Jul 2026

Aundreana

Solid

10/10

Exceptional

06 Jul 2026

Amanda

Very nice stay! Definitely will be back

10/10

Exceptional

04 Jul 2026

Akwei

I stayed at the double tree inn. The staff were awesome. The lady who checked me in was very nice and professional. The room was clean and the bed was amazing.

Self

6/10

Pleasant

01 Jul 2026

Carol

The room was clean; however, the bed linens were worn, old and off-colored.

I thought the hotel's breakfast was complimentary but they charged me $16 for a little egg and a few pieces of pineapple.

I was also charged for parking.

Self

4/10

Poor

28 Jun 2026

Shawn

Probably the worst Hilton brand hotel we have ever stayed at.....shower was dirty and moldy. Only one towel left in room each day. Light had been removed at bed with hole in the wall. Vagrants roaming around customers vehicles and one of them peed in the parking lot next to a car.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Linea

I loved the Crabtree and Evelyn shower wash, shampoo, and conditioner in a nice walk-in shower… but the bed was simply divine. The staff at the desk each night could not have been more welcoming for me, one of them, insisting to run and get me a fresh cookie from the kitchen he had just made. A very pleasant experience indeed.

Self

4/10

Poor

26 Jun 2026

Garrett

So while it what clean and the staff was professional during check in. We stayed for one night after a concert that we got back late from. Someone was trying to use a keycard to open our door at like 7am, they tried twice and stopped so thought it was prob a mistake. Then around 9:30am (Check out is at 12pm) house keeping knocked twice and when I texted the front deck an AI messaged me back that it was 12:00pm just out and apologized then asked if I wanted to speak to a person. Idk odd experience

Family

2/10

Poor

09 Jun 2026

Ranzie

My family did a 3 night stay (Fri-Mon) at this location for my daughter to participate in a sporting event for the weekend that she had to be at the fields 6:30 am each day. On Friday evening, there were children running up and down the hallways beating on our room doors, sounding as if someone was breaking in. Informed the desk clerk, nothing from management. On Saturday evening, same thing occurs again but my husband and I were able to get to the door and stop several of the group of children and escorted them down stairs to their dads who were in lobby with beer and liquor bottles all over the tables drinking. When the hotel acted as if they didn’t know what to do, I informed the staff and parents I would be contacting headquarters and the authorities if necessary. Filed a complaint at headquarters, they stated there were other complaints. On Sunday, same dads in the lobby with beers and liquor on tables. Almost 11:00 smoke alarm goes off we are in the parking lot until after mid night, because of something that was done on the first floor bathrooms where dads and kids were. Once again nothing from management. If you have other options, go there. Management has done nothing that I’m aware of to address of the patrons at this hotel over the weekend that had to endure all this disruption and frustration. Do not stay here. Headquarters did inform me on Monday that it was still be escalated and reviewed and a penalty has been issued to the hotel, whatever that is

Family_with_children

6/10

Pleasant

07 Jun 2026

Tierney

The floor boards in the room were super loud when walking and the comforter had set in juice stains on it.

Partner

10/10

Exceptional

05 Jun 2026

Shannon

Staff was very professional and friendly.

Self

10/10

Exceptional

01 Jun 2026

Shaleel

We stayed here for one night on our drive from Florida to Kentucky. This is a nice hotel in a safe location. The front desk staff's service was great. The room was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Niesha

We enjoyed our day. The hospitality was great.

2/10

Poor

27 May 2026

Ellen

The property is very tired - worn out carpets in the room, along with torn woodwork, etc. The front desk manager was very rude.

Partner

8/10

Excellent

27 May 2026

Tytanna

The room was nice and clean.. my only thing was the water literally shut off on our last day. No water in the tub or sink. I had to pour my water in the sink after I brushed my teeth. Overall it was okay

Partner

8/10

Excellent

26 May 2026

KATHY

Clean room, the desk clerk seemed short tempered and inpatient.

Family_with_children

6/10

Pleasant

21 May 2026

Mary

My stay was okay. There is no restaurant onsite at this location Also you have to pay a deposit which isn’t on there website. And you pay before checking in and get back in a few days. For this to be a Doubletree the sheets looked dingy and I won’t stay at this location again.

Friends_and_family Friends

8/10

Excellent

16 May 2026

Jaworski

It was a good stay. Breakfast is over priced by a few bucks, but it was still a good breakfast though.

Friends

6/10

Pleasant

08 May 2026

Cheryl

Yes

Friends

8/10

Excellent

06 May 2026

Lori

Room was clean and comfy. Staff was nice. That said, simple breakfast buffet is $16.95. Why? Parking is $5/day. Insulting. Walmart waters in room are $2. No fan in bathroom. Clothes left in drawer by previous guest. Rear entrance door was unsecured even though sign said you need key to enter. It was unlocked. Unsafe. Pool not open til Memorial Day. I won’t stay again because of the nickel and diming.

Self

10/10

Exceptional

18 Apr 2026

glynnis

The staff is the best part of the experience. We stay quite often and the staff always are accommodating.

Partner

6/10

Pleasant

13 Apr 2026

Allan

We were charged for parking, breakfast was extra and the TV channel option was horrible.

Partner

10/10

Exceptional

13 Apr 2026

Sarah

Friendly staff, quiet location, and clean room. You'll definitely get a good nights sleep! The Crabtree & Evelyn toiletries in the room are very nice. However, it's silly that we had to pay $5 to park at the hotel - that should be included in the room price. We were also given warm cookies when we checked in - a nice touch and very delicious - but we weren't told they have nuts in them and our daughter has a nut allergy (thankfully she didn't eat one). Also, the bottles of water in the room are $2 each, so bring your own water! Aside from those minor inconveniences, you're in a peaceful, quiet location and you'll get a good nights sleep. We will definitely stay in a DoubleTree again for the peaceful atmosphere and clean rooms.

Partner

6/10

Pleasant

11 Apr 2026

Dawn

Older property but clean and very friendly staff

Partner

10/10

Exceptional

09 Apr 2026

Susmi

Loved this place! The surroundings were pristine, clean, safe, with a wealth of shopping and dining in walking distance. Great staff, polite, helpful. The room was clean and good for the price.

Family

2/10

Poor

06 Apr 2026

Matthew

They wanted to charge an unbelievable $17 for a very cheap breakfast that is normally free at other hotels. The rooms were very basic not the greatest air-conditioning system.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jennifer

Positive....notch. Clean. Very friendly staff. Very well lit.

Negative...5 dollar parking fee and an extra 50 dollar hold that will be returned within 48 hours.

Partner

6/10

Pleasant

03 Apr 2026

shawn

Nice clean hotel with very competitive rate.
I wouldnt rate it a 4 star as it’s posted. The pillows could be better, room is tiny and there’s no microwave or laundry bag.
Not crazy about no trash bags in trash can, it’s uncomfortable to use for some itens. Lots of restaurants close by, easy parking, very clean, with convenient access.

Self

6/10

Pleasant

30 Mar 2026

Amanda Marie

It’s crazy that you have to pay to park pay to eat. 18$ to eat breakfast. 5$ to park. Shower door doesn’t close. So be prepared to have a flooded bathroom and you can’t lock the bathroom door

You do have house cleaning come by every day to clean up the room but they don’t replace anything just hang it back up or just hang it back up. The beds were ok.

The location is amazing

Partner

6/10

Pleasant

30 Mar 2026

sathish

No oven . No bath towels

6/10

Pleasant

30 Mar 2026

Lawrence

My room didnt have any got water in the sink, and they never any cookies in stock my entire stay.

Self

10/10

Exceptional

29 Mar 2026

Jya

Trejon was very helpful to everything I needed help with.

Friends

10/10

Exceptional

23 Mar 2026

Amanda

Wonderful

10/10

Exceptional

22 Mar 2026

Tyshinda

Great customer service!

Partner

8/10

Excellent

01 Mar 2026

Alejandro

Excellent place to stay in Alpharetta. Just two things that need improvement: 1. Bathroom has no exhaust fan which makes the room super humid after a shower or stinky after using the toilet. 2. Paying for parking was not notified until we arrived; its $5 per night which is ok; just those signs outside saying parking at your own risk feel no good. Paying for parking at least ahould provide some security.

Partner

10/10

Exceptional

28 Feb 2026

Dawn

The room was clean. But it was the staff that stood out. This is especially so for the front desk staff. It includes the housekeepers and the kitchen staff. Where else do you get staff that accompanies you to your room with your breakfast because they voted that you are using a cane.
That's why I keep going back.

Self

10/10

Exceptional

24 Feb 2026

Dawn

I use a cane and needed an assisted room. Trejon ensured that my needs were met.
He even arranged a chair and foot- stool for me.
It was a clean comfortable room.

Self

10/10

Exceptional

22 Feb 2026

Laurey

The staff was always very welcoming and helpful. And the room was clean and comfortable.

Self

10/10

Exceptional

21 Feb 2026

Kimberly

The staff was very friendly and the room was extremely clean and felt safe for a solo traveler. Close to many popular restaurants and shops. I would stay here again.

Self

10/10

Exceptional

15 Feb 2026

Duncan

Superb hotel. Comfy, clean room and wonderful staff.

6/10

Pleasant

14 Feb 2026

Jasmine

Staff was great, convenient location, tiny sad fitness center and both elevators smell like urine. Also the micro market was nearly empty.

Business

10/10

Exceptional

10 Feb 2026

Zheela Mae

The staff was approachable and nice!

Partner

8/10

Excellent

26 Jan 2026

Kylisha

Great staff. Nice room. Restroom wasn’t the best. There were slight issues with the toilet.

Self

10/10

Exceptional

20 Jan 2026

Marticia Linann

Great staff and in a really walkable area

Leisure

10/10

Exceptional

13 Jan 2026

Charles

Clean Quiet

2/10

Poor

03 Jan 2026

Greg

Didnt have my room available. Was not helpful eith alternative. Michael at front desk was rude. Left andvwent to another hilton property

Leisure Partner

4/10

Poor

03 Jan 2026

Enrique

Breakfast menu was something you can eat free at Super 8 or Days Inn

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Eriny

Nice staff , clean room . Close to all amenities

Business Self

6/10

Pleasant

24 Dec 2025

Michael

Both chairs, bed and pillows incredibly uncomfortable. Was rudely told that the breakfast wasn’t for my stay, asked about adding an extra day and was told I’d have to go back thru the 3rd party app. When I checked out the hotel seemed 90% empty, and the “free” breakfast was more than likely tossed out.

Self

10/10

Exceptional

14 Dec 2025

Clarissa Jenny

I had very kind and welcoming interactions with a few of the front desk employees and they were so personable and fun to talk to. The room was very clean and comfortable, the last Hilton I stayed in had cleaning service every other day so I didn’t realize this one did every day which was a nice surprise and very appreciated.
Great stay at a convenient location and great price!!

Leisure Self

6/10

Pleasant

10 Dec 2025

Ryun

Nothing to say about breakfast, because we never had it by choice. The hotel is old, but they attempted to do some renovations. Poor quality job with renovations. Carpet was so old and dirty. Customer service staff were very friendly and accommodating.

Business_and_leisure Partner

4/10

Poor

10 Dec 2025

Dezaree

Lobby was updated, room was not. Water did not get very hot. TV did not work properly. Had to ask multiple times for an extra towel (room only came with one towel for a two-person reservation). It was clean enough.

6/10

Pleasant

06 Dec 2025

Charles

Everything was in good condition, but this location is a step down from the typical Doubletree experience. Although it wasn’t much, I was surprised that they charged $5 to park in their huge parking lot in a suburban area.

Partner

10/10

Exceptional

30 Nov 2025

Wendell

The room was very clean and comfortable. All of thestaff members were friendky and courteous.

Friends_and_family Family

8/10

Excellent

19 Nov 2025

elsa

Quietness!!

Business

10/10

Exceptional

15 Nov 2025

Bozena

Very clean and cozy room

2/10

Poor

23 Oct 2025

George

Dirty floor, just felt grungy. Did not realize that breakfast was not included that cost me an extra $21 for some powder eggs and soft bacon.

Business Self

10/10

Exceptional

17 Oct 2025

Tiffany

close to shopping areas

Leisure Family

10/10

Exceptional

14 Oct 2025

Juan

Not bad at all

Leisure Partner

8/10

Excellent

08 Oct 2025

John

It was my first anniversary

Partner

4/10

Poor

07 Oct 2025

Denita

Disappointed in the food the breakfast in the morning is terrible that bland no flavor. Eggs didn’t taste real. There were no microwave in the bedrooms. Ask for something to drink at night. Only thing they had was beer nothing else to drink.

Family

10/10

Exceptional

05 Oct 2025

Jaime

Nice hotel

Business

10/10

Exceptional

19 Sep 2025

Calisha

The staff was top notch!! For the life of me, I can’t remember the young man’s name that checked us in. African American guy with Afro and braces was the most accommodating front desk I’ve ever had staying at your properties. Very friendly even though he had a nasty guest that was before us. He regrouped and handled us with the utmost respect. Then there was a lady at the desk in the morning. I believe she is Caribbean because of her accent. Let me just say, she was so soothing to my soul. She identified that I was struggling and was very attentive. I’m in town for a funeral and was emotionally and physically exhausted. She checked on me, offered me a muffin even though I declined. But her gesture meant a lot to me. I’m sorry for not remembering their names but I want you all to at least acknowledge who they are for the service they provided.

Leisure Partner

8/10

Excellent

14 Sep 2025

Felicia

Clean and staff

Leisure Partner

10/10

Exceptional

12 Sep 2025

Chiquita

The location was nice. I would stay at the property again just not the very 1st room on the floor or by the lobby. We heard all the foot traffic of guess, a heated a guess going off on the staff, and just noisy. The room above us flooring is not sturdy. We could hear continuous pacing of the guess starting at 4am daily. Overall the room was clean. The staff were very nice. It wasn't terrible. Would recommend especially for the price. Definitely had great restaurants close by.

Leisure Family

10/10

Exceptional

07 Sep 2025

Reginald

Enjoyed my stay.

Leisure Self

10/10

Exceptional

06 Sep 2025

aaliyah

I loved the cleaned room, how friendly front desk was and the staff in general was great. 10/10 would happily recommend and revisit

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Shaneka

Great stay!

Family

10/10

Exceptional

06 Sep 2025

Victoria

The room was very clean on arrival and in place was very welcoming and sweet

Family

10/10

Exceptional

04 Sep 2025

Sheresa

Clean room and staff were friendly

Leisure Friends

6/10

Pleasant

04 Sep 2025

Eduardo

Nice

10/10

Exceptional

03 Sep 2025

David

Nice. Will stay again. Feels more like home than most other hotels I use for business travel.

10/10

Exceptional

02 Sep 2025

Julie

The hotel was very clean and the staff was very professional. The cookies is a plus.

6/10

Pleasant

30 Aug 2025

David

Mediocre experience

Upon entering I found the towel hook was broken. Not a huge deal. Reported it so I wouldn’t be charged. As late as 1:30am there were people thumping on the floor above me; running and jumping around. The concierge wasn’t able to make them be quiet - if he even tried. It was at least 2:30am before I got back to sleep. Horrid.

Business

10/10

Exceptional

24 Aug 2025

Elizabeth

It was set back from the traffic.
Staff was very nice!

Leisure Family

8/10

Excellent

17 Aug 2025

Elaine

Great location for convenience and safety.

8/10

Excellent

02 Aug 2025

Jimmie

Weekend getaway

NA

Partner

8/10

Excellent

27 Jul 2025

Kerry

They don’t have a restaurant or any breakfast service. No laundry facility. They charge $5 to park onsite.

Leisure Self

6/10

Pleasant

23 Jul 2025

Jonathan

It was very basic and lacked some amenities. The daily parking charge and condition of some of the rooms

6/10

Pleasant

11 Jul 2025

Brianna

Unfortunate to have to pay for parking

It was an okay stay. The downside is that you have to pay for parking when you’ve already paid for the room. There’s extra expenses for everything.

Partner

10/10

Exceptional

08 Jul 2025

Sofia

Very quiet and peaceful

8/10

Excellent

05 Jul 2025

Jaime

Good

6/10

Pleasant

30 Jun 2025

John

Room lighting was bad. Burnt out bulbs not replaced. Towel replacement was inadequate. Coffeemaker had missing parts.

Leisure Family

2/10

Poor

27 Jun 2025

Roberto

Keep looking, avoid this place.

first impressions are important. Walked into lobby, fans all over, carpets nasty. Hung out in lobby until checkin time. Then key didnt work, Elevator didnt work. 3rd floor carpet nasty, hallway all pot odor. Fear for my life.
Came back after my event, key didnt work again, 40min wait in line. Hot, moldy n pot odor at the front desk!

Business

10/10

Exceptional

24 Jun 2025

fatima

Excellent

Leisure

6/10

Pleasant

22 Jun 2025

Linda

Not good, the room cost was not too high for what we got. Not even trash bags in the room. Very disappointing.