Extended Stay America - Atlanta

2/10

Poor

24 Mar 2026

Jennifer

Clean Room But Didn't Give Me What I Ordered They gave a single room when it should have been a double room

Friends

10/10

Exceptional

01 Mar 2026

Angel

If you’re a solo travel staying only the night or two then this is perfect. You’re super close to the Avalon and near food places and the mall. Only ify part was the entrance doors not fully working during the night hours

Self

6/10

Pleasant

01 Mar 2026

Kevin

The room small and not well laid out. Staff was very nice.

Partner

10/10

Exceptional

15 Feb 2026

Hattie

Yes very nice staff, very clean room

10/10

Exceptional

15 Feb 2026

Hattie

Yes very clean staff very nice

2/10

Poor

13 Feb 2026

Wisnel

Bad service

Self

6/10

Pleasant

27 Dec 2025

Keith

The rooms were clean, and its a great area to stay in. My only problems was the smoking coming from other rooms and the walls were pretty thin.

Business_and_leisure Family_with_children

4/10

Poor

26 Dec 2025

Gladis

The sheets and towels were dirty, and the previous guest's trash was still there.

Leisure Partner

4/10

Poor

03 Dec 2025

Christian

The room smelled horrible.

10/10

Exceptional

14 Oct 2025

Charles

Great staff and customer service.

Business

10/10

Exceptional

06 Oct 2025

Eddie

Dan was very nice and accommodating upon check-in.I have stayed here many times and I think the price, location and rooms are very good.

4/10

Poor

25 Sep 2025

Hydeia

Room had roaches, was transferred to another room the remainder of the stay that was better, rooms and hallways still had a mildew smell that was unpleasant.

Business

6/10

Pleasant

22 Sep 2025

Carmen

all good

Business

2/10

Poor

19 Sep 2025

Clairmont

Horrible place

Business_and_leisure Self

2/10

Poor

14 Sep 2025

Mathew

Hallways were extremely dirty. The room itself was OKAY, but there was a big tube in the shower drain and it wouldn't allow ANY water to drain.
The guy working was really nice though.

Leisure Partner

2/10

Poor

23 Aug 2025

Mahdi

Completely misleading and disgusting stay

This hotel was a complete nightmare. From the moment we entered the room, it felt dirty and neglected. The furniture and bathroom looked decades old, and the air reeked of mold and smoke, which made it impossible to breathe comfortably. During the few hours we tried to stay, cockroaches kept appearing in the room. By 6 AM we had enough and decided to leave rather than spend another minute there. On top of that, what they advertise is completely misleading there was no breakfast available, and the so-called pool was full of filthy, stagnant water that no one could ever use. I would never recommend this place to anyone.

10/10

Exceptional

20 Aug 2025

LaMeika

The hotel was nice and clean. The people were friendly. It was accessible to restaurants and it was quiet and it was convenient to get on the bus thanks guys keep up the great job.

Business_and_leisure Partner

8/10

Excellent

07 Aug 2025

Hank

Freqaunt traveler

Nice position in Alpharetta.
Breakfast sucks / non excistent

Business

10/10

Exceptional

30 Jul 2025

Victor

Front desk staff at checkin

Business_and_leisure Self

6/10

Pleasant

23 Jul 2025

Eddie

Strong urine smell in room. Small bugs running around.

Business_and_leisure Self

6/10

Pleasant

21 Jul 2025

Johnny

Good stay and good staff.

10/10

Exceptional

18 Jul 2025

Cathy

It was quiet and i felt at home and the young man that check me in that night went above and beyond for me.

Business Partner

2/10

Poor

18 Jun 2025

Ronald

When we were searching Expedia, this property looked good to us, so we booked for 7 days and paid in advance. We were very surprised to see how the property is in reality. After one night in a horrible first floor room we tried to get a refund, but not possible. The manager kindly gave us a somewhat quieter room on the second floor. Here is a short list of problems we encountered: the refrigerator in our first room sounded like a diesel truck and wasn't cold. The pool was closed the entire week of our stay. The hallway to our room was dirty and not vacuumed once. The floors in our room were dirty. There are zero utensils in the room even though there is a kitchenette. There was no breakfast as advertised, only coffee and hot water with condiments for coffee. We learned that the majority of the facility is rented out as low income housing for families with kids. We then learned that granola bars and oatmeal packets are provided, but the families get an early start and the minimal breakfast provided is gone. On two days there wasn't even coffee at 7:30am. The residents bbq and smoke weed in the parking lot after their work day and on the weekend. The manager was very friendly and tried her best under the circumstances not in her control.

Leisure Partner

8/10

Excellent

16 Jun 2025

Michael

A decent place to stay.

Business Partner

10/10

Exceptional

03 Jun 2025

Juan

I got there and found out my room didn't have a tv. It actually had a tv but it was smashed. I was told during my check-in but I at least expect them to remove the tv. Two of the light don't work from what I'm guessing because the bulb just needs changing. The curb appeal is trash and I had to pay $8 bucks for wifi(I thought it was free but whatever). There where bottles everywhere outside and look like someone was cooking out. I see two grills that some guest bought with me and made the parking lot a bbq area. The entrance had chalk where children where play. The actually front lobby entrance. I can go on but should get the jist.

However it just a one night(for me) it was the cheapest rate for the area. I'm familiar with the area so I know this safe but this hotel needs better management. Someone who care about how it looks and the little things. It looks sketchy at best.

Business Self

8/10

Excellent

26 May 2025

Kellie

Very nice and clean. Roomy and comfortable. Plenty of cable channels.
Host were pleasant and helpful. Continental breakfast was nothing to brag about, but the coffee was good. convenient is your grocery stores restaurants actually had a Shell station just walk away as well as a waffle house. I would recommend this. I would stay there again as well.

Leisure

2/10

Poor

26 May 2025

La Toya

Roach infested hotel

Do not stay here. Roaches in the rooms and they give you dirty towels and when you ask for new clean ones they tell you to come to the reception desk with the dirty ones to wash them and Give them back to you once they wash them in 2-3 hours due to only having one working washing machine and dryer. The hotel smells bad of smoke and pets.

10/10

Exceptional

25 May 2025

Joy

Very exceptional

Business_and_leisure Partner

2/10

Poor

03 Apr 2025

Devang

Low water pressure in shower , no hot water in sink. Infestation of cockroaches found several in the room every night . Overall stay was poor . Staff apologetic, I requested compensation for a portion of my stay , however it was denied based on I booked hotel stay on a third party site ( Expedia

Leisure Friends

4/10

Poor

12 Mar 2025

Verified traveler

Not What it’s cracked up to be

Cleaning and sanitation not good. Had to switch room due to odor, cockroaches, dirty carpet and paper thin walls hearing everything all night and day. Other room smelled of smoke even though it was a non-smoking room.

Business

8/10

Excellent

24 Feb 2025

Ramon

I usually don't stay at Extended Stay properties but this was a fluke since the original property was sold out.

Business Self

6/10

Pleasant

01 Feb 2025

Jude

Decent place for the price.

Business

6/10

Pleasant

01 Sep 2024

Sendil

The bath in the the room assigned to us was not cleaned up. We reported the issue and sought a new room. This was close to 12 am..it took 25 min to find a replacement room for us.. it was an upgrade to a suite. So I appreciate the sincerity. But it was a painful wait given how tired we were after driving 400 miles.

Leisure Partner

8/10

Excellent

28 Jul 2024

Donna

Very nice and helpful staff. Close to shopping area and restaurants.

Leisure Family

2/10

Poor

11 Jul 2024

Elaine

I did the reservation for one room with two queen beds and when I got to the hotel they did not have my room. Apparently a room with two queen beds does not exist in their hotel. I had to find another hotel at 10pm.

Business Family

4/10

Poor

27 Jun 2024

Deb

We were in Alpharetta for a week in June and picked this hotel for its pool and breakfast options. The pool was unusable full of green algae and dirt. It had not been inspected since 2023 but website did not indicate this at all. The pullout couch mattress was heavily stained and unusable. Breakfast consisted of coffee and nutrigrain bars with some instant oatmeal. Very deceptive description on website. I requested to check out with refund for unused days and was told I would not get refund so we finished out our stay

Leisure

2/10

Poor

23 Jun 2024

Alasdair

The smell of curry in the room was overpowering. The room was old and dirty with hair stuck on the bathroom wall, and the toilet that did not flush properly. This was by far the worst hotel experience I have had ever. I ended up checking out 2 days early and getting a different hotel at my own cost. Truly disgusting.

Business Self

2/10

Poor

23 Jun 2024

Raffaela

Went through 3 rooms as soon as i got there. The rooms had an aweful smell, dirty rugs and floor, roaches, rotted wood in the bathroom and the stove top barely worked. The pool isnt usable and hadnt been for 2 years according to other extended stay people. The check in counter staff was not that hospitable. The breakfast is muffins or granola bars that are individually packed. Not what i expected for sure.

Leisure Family

2/10

Poor

15 Jun 2024

Nicole

I specifically wanted a pool and they have one but it has not been approved by the county. I chose this place because they said it had a pool. I even took a picture. I checked in and the front desk person told me the pool was not opened. I brought my 7 year old who was extremely disappointed. This is false advertising. The room is dirty and outdated. The sofa bed did not have sheets. I had to go and get them myself. I am truly disappointed and will make a complaint because their guest relations department is closed.

Leisure Family_with_children

8/10

Excellent

29 May 2024

Nicole

Bad smell in the hallways and could never get clean towels

Friends_and_family Family

8/10

Excellent

20 May 2024

Jeremy

Happy with my stay

Leisure Self

6/10

Pleasant

08 Apr 2024

Marcie

The room was presentable but when i went for breakfast at 8am everything was gone. The gront desk staff, she was pleasant and friendly.

Friends_and_family Family

2/10

Poor

02 Mar 2024

Sarah

Water pipe busted manger did nothing about it kids running in the hallway at 2 am no ice dirty rooms stunk like a skunk

Leisure Partner

4/10

Poor

11 Feb 2024

Verified traveler

Not the best place to stay

The staff was but not available at night and did not inform us of needing to ask for additional sheets and things when we checked in.
The outlets didn't work in our room.
There was a dead roach in one of our pillow cases.
And the room was not advertised to be as small as it was. When we opened the sofa bed, we had to literally climb over our top get to the other side of the room. The bathroom was EPICALLY small and the curtain wasn't long enough to avoid a small pool of water to build up on the floor.

Friends_and_family Family

6/10

Pleasant

02 Feb 2024

Darren

Overall a fine visit. Been here before. But this time... I had NO shower curtain, dogs barking up and down the hall, the air/heat did not work right, the TV remote was broken, and the refrigerator door was on backwards. You could hardly open it, up against the wall!

Business

2/10

Poor

03 Jan 2024

Colahni

Horrible way to spend money

Disgusting rooms and disgusting staff

Friends_and_family Family

4/10

Poor

11 Jul 2023

Mohammed

Breakfast : coffee and tea and muffin.
Close to 400 highway ( exit 10 )
2 mins to Avalon .

Business_and_leisure Family

2/10

Poor

14 Jun 2023

Cheryl

Do not EVER stay here!

I stayed here for two days and while the front desk staff was very pleasant, the rooms were less than desirable. The room I was supposed to stay in wasn’t done being cleaned, so I was put in another room, with the staff telling me I could switch to the original room later. I wondered why. Well the room had a broken tv that looked like someones head had hit it, and it didn’t work. That and it sounded like WWE was going on in the room above me. I requested a room change. I was put in yet another room, and this one was infested with gnats. I was not moving again, so I sucked it up. I did not leave a nasty review because, as I said, the front desk staff was great. But now, I see I was charged an additional $500 without being notified. I called and asked what it was for. Room damage. Are you kidding me?? I am 58 years old and was by myself. I just slept there, as I was at work all day. I’m trying to find out what it was for, and am guessing the already damaged tv. On top of that, the deadbolt on the door wouldn’t slide into the groove. I had to place the kitchen chair under the knob so I could sleep without worrying about someone coming in. I feel like I was robbed. I spent a total of 687.06 for two nights sleep in a nasty bed?? I assure you this is going to be disputed, even if I have to take it to small claims court. I will NOT be paying for a new tv that their less than desirable clientele broke!! Do yourself a favor - do not EVER stay here.

2/10

Poor

23 May 2023

Verified traveler

Very dissatisfied

When i walked into the room it smelled so bad I almost got sick. I was so tired I just laid on the bed and slept. In the middle of the night I needed to use the bathroom and when I got in there the toilet had stuff in it and was clogged. 5 in the morning I went to the front desk it took 15 minutes for the person to come out I’m sorry I woke him up. I was supposed to stay 2 nights but I left after that. It was non refundable. But I did not care. my health is more important. I will not ever stay at a extended stay again.

Self

6/10

Pleasant

22 May 2023

Osahon

Had issue with the a/c in my assigned room. The room was changed immediately.

Smoking area too close to the main entrance.

Please be more specific about your \"Courtesy breakfast\" is just coffee and granular bars.

Leisure Self

6/10

Pleasant

01 May 2023

SAMANTHA

Walked in the lobby & you can smell the water damage. The front desk clerk was very nice.
The room also smelled of water damage. A dog down the hall barked for a couple hours & a man had a drunken tirade for a bit.
The hot/cold water was reversed in the shower & water pressure was awful.

Leisure Self

4/10

Poor

29 Apr 2023

Robert

The staff was not helpful, when you could find them. The front desk never had anyone there. They had a sign posted all the time saying that they would be back. The floor was wet in the corners, the tub was stained with rust. The free breakfast consisted of stale mini muffins, warm coffee and packaged grits. Nothing else. The hotel has 2 gas stations next to it so there is constant noise and travelers roaming through.

Leisure Family

10/10

Exceptional

19 Apr 2023

Federico

The people at the front desk were super helpful and informative!

Leisure Self

6/10

Pleasant

01 Mar 2023

Mohammed

Location and cleanliness

Leisure Family

10/10

Exceptional

16 Jan 2023

Monica

Monique was excellent. She provided exceptional customer service. I would stay at the property again.

Business

8/10

Excellent

09 Oct 2022

Mohammed

Quite and ezy to access

Leisure Family

10/10

Exceptional

11 Sep 2022

Jody

Nice room

Leisure Self

8/10

Excellent

31 Aug 2022

mark

Bathroom floor had long black hair all over floor!!!

Leisure Self

8/10

Excellent

13 Aug 2022

Ranny

Room was clean, location is good with multiple dining options.

Leisure Family

10/10

Exceptional

03 Jul 2022

Lauren

Me, my husband, our 4 year old and two small dogs stayed here for a night. The area surrounding the hotel and the hotel itself was very nice and we felt very comfortable and safe. The hallway sort of smelt like marijuana but it wasn’t a big deal. Our room was clean and pretty big compared to your normal hotel sized places. I saw no bugs, the bedding was clean, & the room didn't smell. The pool was nice and big! The staff was super friendly. If you’re a family visiting the area and are needing a safe and nice place to stay, I highly highly recommend this hotel.

Leisure Family_with_children

2/10

Poor

22 Jun 2022

Matthew

Expedia overbooked the location and instead of you guys calling me to tell me of this, you waited until I arrived in person. The guy at check in even said he intentionally waited until I arrived to tell me that I do not have a room. I showed up at 7PM and was in panic to find somewhere to stay. Luckily there was multiple other locations nearby that had open rooms

Business Self

2/10

Poor

03 Jun 2022

Verified traveler

Need renovation

Room stink and the amenities were worn out and eyesores. The bed sheets were clean but the structure of the place and smell was unwanting.

Business

2/10

Poor

01 Jun 2022

Jason

DO NOT STAY HERE... EVER

This hotel accepted the money to stay up front for 3 days... Then when it came time to check in, they turned off the screen and said... \"System went down... I cant check you in... You have to go to another hotel... \" Even after showing that the \"SYSTEM\" sent a receipt that showed a confirmed Payment... Very Rude People, and they are refusing to give refund, BECAUSE... They Said we...

\" NEVER CHECKED IN... NO REFUNDS\" Stay as far away from this Scaming Operation As Posible... No Problem, I have turned it in to the Fraud dept. Of my CC. for my $$$ back...

Business

2/10

Poor

17 May 2022

Prasad

One of the worst hotels to stay in terms of cleanliness. Rooms are congested. Carpet stinks. Toilet doesnt work. Fridge makes loud noise.

Leisure Family_with_children

4/10

Poor

16 May 2022

Antoinette Davis

Disappointing and unacceptable

Our Saturday was interrupted by someone that came to clean the AC unit by removing it and spray washing it. When they left they did not even re-position the furniture and my teenage son was left moving the couch and table and lamp back in place which is unacceptable.

Then the toilet backed up and we wondered when we got there why there was water on the floor In front of the sink and around the toilet, but I assumed maybe my six year old got water on the floor when she washed her hands. Well when we woke up Sunday morning the toilet was completely to the rim including feces. That makes me question the water that we initially saw on the floor around the toilet. Then Disappthere was very coarse long strands of black hair around the shower and shower curtain upon our arrival. I have the longest hair in the family and it is very fine and also colored.

Then the hot water was very tricky to come on and you had to keep playing around with it to keep the hot water coming through the shower.

There was no sheer curtain behind the blackout curtain so we could never open our windows because we were on the ground floor and anyone walking by would be able to see us, that would not have been so bad if there were adequate lighting inside the rooms.

The mattress on the pull out sofa should be thrown away. The odor as you enter the hall leading to the rooms is just a stench of uncleanliness in my opinion. It overpowers the experience for sure in a negative way.

One roach spotted

Friends_and_family Family

4/10

Poor

11 May 2022

Patricia

We liked that the room had a lot of electrical outlets. We didn't like the size of the room, no ice, no ice buckets, their complementary breakfast was far from acceptable. All they had were dried muffins and honey buns.. No juices, eggs, bacon, nothing at all.

Leisure Family

6/10

Pleasant

26 Feb 2022

William

The area was fine but this hotel must allow both smoking and pets. I should have checked before I booked but I know not to go there again.

2/10

Poor

14 Feb 2022

Anthony

Bad

Nothing

Self

2/10

Poor

08 Feb 2022

jeff

Got there and spent 20 minutes trying to get checked in,,,,computers were down and they could not or did not how to get them working,,,,the clerk had the manager on the line on speaker and when she told the we were waiting to check in I heard him say “ well they’re just going to have to wait,,,,that’s when I asked to cancel the reservation and left…. never to stay in an extended stay again poor poor poor

Leisure Family

4/10

Poor

08 Feb 2022

Francisco

The staff was nice and polite and the spurts ding area is definitely one you can trust but inside the rooms wasn't the cleanest and the hot water wasn't working either. Was really disappointed & quite frankly disgusted.

Business_and_leisure Self

2/10

Poor

18 Jan 2022

Isaias

The room had roaches and bed bugs

Friends_and_family Friends

10/10

Exceptional

30 Nov 2021

Marie

The front desk lady was very welcoming warm and friendly despite the fact that she was working on Thanksgiving very helpful and I three days off there if I had to go there again I won't mind booking with them again or any extended for that matter

Friends_and_family Family

2/10

Poor

18 Nov 2021

Adrian

They didn't have my reservation, the internet was broken and tge toilet wouldn't flush

Business Self

10/10

Exceptional

27 Oct 2021

Robert

Great place

Love everything

Friends_and_family Family

6/10

Pleasant

12 Oct 2021

Narayan Ganesh

Property design is really good! But front-desk staff is very dull and really tested my patience. Rooms were clean.

Business_and_leisure Self

10/10

Exceptional

12 Oct 2021

Robert

Everything and everyone was so great to us

Partner

2/10

Poor

08 Sep 2021

Brandon C

Check in took about a hour, room keys constantly stopped working, the floor was leaking water in the bathroom, there was no pool access, no breakfast, and no kitchen items were available for use to cook.

Business Pet

4/10

Poor

21 Aug 2021

Verified traveler

The swimming pool was closed the whole time. Only 1 extra pillow available when we needed enough for 4 people ( which was stated on the reservation). Mattress on sleep away sofa very uncomfortable and dirty. Water leaking in bathroom from under the wall around toilet

Leisure Family

6/10

Pleasant

19 Aug 2021

Verified traveler

The floor in the kitchen and bathroom areas in my room was sticky. My shoes stuck to the floor. There was no staff around in the morning. The building just seemed to be abandoned.

Business Self

2/10

Poor

24 Jul 2021

Verified traveler

Hotel rooms are smelling smoke etc

Leisure Family

2/10

Poor

17 Jul 2021

Verified traveler

I liked the scenery but not any thing else

Business Family

2/10

Poor

12 Jul 2021

Verified traveler

Room not clean (window open, wasps in the room, previous guest towel on the back of the door, lots of hair in tub, sink and sink fixtures dirty, trash under the bed, dirty dishtowel in the kitchen drawer), couldn't get sheets for the pullout couch until 11:45pm (even though we stated that we had 3 guests when we booked the room and asked for the sheets as soon as we checked in around 5pm), pool was closed (no reason given by the front desk staff), and NO breakfast provided on the weekends (the website says breakfast provided - does NOT say that it's only provided on the week days), side entrance locked doors always propped open with rocks no matter what time of day we came in.

Leisure Family

10/10

Exceptional

05 Jul 2021

Verified traveler

Had a wonderful stay. Great staff who are helpful!

Business Family

4/10

Poor

15 Jun 2021

Verified traveler

I should have done my homework before booking here. The area I was in wreaked of cigarette smoke. Will not stay there again.

10/10

Exceptional

20 May 2021

Christine

Great job

They was really sweet and friendly

Friends_and_family Family

2/10

Poor

19 May 2021

Kristina

Not too good. Towels and wash cloths were not available and microwave did not work.

Friends_and_family Family

4/10

Poor

16 Mar 2021

Verified traveler

I smelled gross. There were baby roaches in the kitchen. The garbage overflowed outside and a homeless lady was sleeping in the lobby one night! Then they charged us an additional b100$

Leisure

10/10

Exceptional

01 Feb 2021

Marcus

Geat hotel

Self

10/10

Exceptional

24 Oct 2020

Verified traveler

Ms. YOLANDA has provided the excellent customer service with her professionalism. From the time of my check in, she has done extremly beyond her duties to make my stays experience positive and 100% satisfaction.

Business

2/10

Poor

14 Sep 2020

salifu

The bathroom shower was not working and we had to use water bottle to clean up and the floor was all with animal hair. I don’t even think they vacuum the room before we were assigned to the room

Friends_and_family Family

10/10

Exceptional

04 Aug 2020

Chanel

Temp stay

Quiet and great staff

Friends_and_family Family

6/10

Pleasant

08 Jul 2020

Elizabeth

They double charged us and will not refunded us back

Partner

4/10

Poor

06 Jul 2020

Blondie64

the staff did not wear mask front desk and cleaning crew no mask i dont like that with all thats going on in the states.
and i am a smoker its very hard to find nice rooms for my family

Leisure Partner

8/10

Excellent

30 Jun 2020

TRACY

Great Stay!!

We had a few issues.
No Pots available the 1st Night.
But was rectified the 2nd night.
Dominique went above and Beyond to fix an Issue. Maintenance Man was very Nice and fixed the problem fast!!
Muhammad was Fantastic too.
Loaned Us his personal Jumpetr cables when we got stuck for a 3rd night.

Room was Clean & Spacious!!
My only complaint was that there wasn't ice in the freezer and we needed it right away. The trays should be filled when Housekeeping cleans the room.

Greatest Hotel Staff that I've had the pleasure of Meeting in a very long time.

Partner

10/10

Exceptional

28 Jun 2020

Verified traveler

Mohammad at the front desk was great during check in. Room was clean and comfortable.

10/10

Exceptional

19 Jun 2020

Sonya

Will stay here again! No complaints! Staff helpful and friendly! Rooms clean and above my expectations!!

Business_and_leisure