Name: Towneplace Suites Alpharetta
Address: Westside Parkway, 7925, Alpharetta, 30009, US

4/10

Poor

13 Jul 2026

Joel

Staff were kind and helpful, and the property was clean, but it seemed poorly maintained.

My room had a broken window that seemed to be liquid-nailed back together. The bathroom floor was rotted beneath the linoleum. Felt like it might break.

Glad I only had to stay one night. Will definitely not be back.

Self

10/10

Exceptional

12 Jul 2026

Youssef

Clean room and good staff

Self

10/10

Exceptional

10 Jul 2026

Carol C.

My husband and I both slept very well and were very pleased with the accommodations.

Partner

10/10

Exceptional

06 Jun 2026

Shauna

Me and my group loved our stay, very clean rooms also very spacious

Friends

10/10

Exceptional

21 May 2026

mario

the stay was quite pleasant and enjoyable, very happy with the service, the breakfast and staff.

Family_with_children

10/10

Exceptional

18 May 2026

Dan

Staff

10/10

Exceptional

10 May 2026

Ganesh

Breakfast was hot and delicious. Room was clean.

10/10

Exceptional

01 May 2026

Jessica

10/10 I will stay again

Family_with_children

4/10

Poor

01 May 2026

Tarvares

Room was ok until my wife discovered a few bugs in the room. Smoking on the property and they overbooked the room we initially booked which looked more nicer in pics so they gave us two basic rooms which wasnt the best.

Partner

10/10

Exceptional

20 Apr 2026

Dan

Clean, quiet, well ran, and professional.

Self

10/10

Exceptional

16 Apr 2026

Joe

Grrst

Self

10/10

Exceptional

13 Apr 2026

Josie

Great customer service

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Angela

The breakfast was fresh each morning and the staff was great. I enjoyed the use of the gym and I appreciate that I had the ability to wash our clothes before leaving.

Family_with_children

10/10

Exceptional

21 Feb 2026

Cord

Clean room, courteous staff, nice breakfast, efficient check-in and -out

Self

10/10

Exceptional

17 Feb 2026

MICHELE

Room was spotless. Beds were very cozy. Staff was great!

10/10

Exceptional

15 Feb 2026

Lashonza

Enjoyed our stay

Friends_and_family Family

2/10

Poor

13 Feb 2026

Dawn

Rooms need SERIOUS upgrading.
Had to change rooms 3 times. Things are in disrepair.

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Misty

Staff was so lovely! Our rooms were clean but there were issues. We had a 2-bedroom suite. One of the bedrooms had no functional outlets beside the bed. The other had only one functional outled. We notified the hotel and was told management would be notified in the morning. It was not addressed during our stay.

10/10

Exceptional

05 Jan 2026

Goddess

Clean room, customer service was great.

Leisure Self

10/10

Exceptional

01 Jan 2026

Jeanette

Talia at front desk is amazing. The rest of the staff are as well friendly people rooms are clean, peaceful very spacious. Everything that you would have at home is here. They never disappoint.

Business

6/10

Pleasant

30 Dec 2025

Xiomara

No, the room was not in good codition. The first room the toilet wasn't working. We had to get a new room. The 2nd room the toilet was working but the floors were dirty. It needs some updating. The bathroom on the first floor had a horrible bad odor as ypu walk by to getbto the elevator. Its pretty old snd outdated. The staff was really attentive and courteous. The location amazing.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Scott

Good value.

Leisure Family

4/10

Poor

29 Dec 2025

Ram

I stayed at TownePlace Suites by Marriott Atlanta for a vacation, and the booking was made through Expedia. Unfortunately, the check-in experience was very frustrating. When we arrived, the hotel’s system was down, and it took more than an hour to complete the check-in process.

Because of this delay, we missed plans we had scheduled after check-in, which was disappointing, especially after traveling. The staff mentioned it was a system issue, but there was no clear timeline or proactive resolution during the wait.

That said, once we were checked in, everything else was fine. The room was clean, the stay was comfortable, and there were no other major issues during our visit.

Overall, the stay itself was okay, but the long and poorly handled check-in experience definitely impacted our first day and overall impression. I hope the hotel improves its process and communication during system outages to avoid this for future guests.

6/10

Pleasant

28 Dec 2025

Manish

This hotel location is good but after one day my card stopped working and I need to ask the staff again to activate.

10/10

Exceptional

06 Dec 2025

Jeanette

My daughter and I really enjoyed our stay. This is our second time, we stayed for a little over a week. Came back to the same cleanliness and great service. I definitely recommend this hotel suite for a family vacation and or a business trip.

Business

8/10

Excellent

13 Nov 2025

Elmar

Great breakfast, great location, great size of the rooms, needs some updates as far as bathroom and furniture

Business

8/10

Excellent

16 Oct 2025

Nona

Hotel was in good shape. Bathroom could have been updated. A little hallways were a little smelly but I think they had a leak of some kind office staff very efficient and friendly and morning breakfast very good.

Leisure Friends

8/10

Excellent

08 Oct 2025

Sabrina

Didn't like the 2 extra charges on my account without an explanation. I did like they are a pet friendly hotel. The open, walk-in shower was nice.

Leisure Pet

10/10

Exceptional

26 Sep 2025

Chelsea

Great for our family trip! We’ll definitely be staying here again in the future.

Business_and_leisure Pet

8/10

Excellent

19 Sep 2025

Sandra

Mixed feelings

Fantastic area for shopping, dining.
Very close to and easy to drive to Ameris Ampitheater.

Only COMPLAINT I have is our two bedroom unit had 3 tv sets but only one was fully functioning.
Of the others, one had NO volume at all and the other was missing the remote control so could not use either one.
By the time our event was over it was too late to bother the staff about it.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Christina

Really enjoyed my stay here! The hotel is quiet, and is friendly. The room itself was spacious, clean, and had the amenities for a comfortable stay. They also have a pretty good breakfast every morning. I was able to cook meals with ease in the double burner stove and the room comes with necessary kitchen utensils, pots and pans. Wpuld stay again!

Leisure Partner

10/10

Exceptional

02 Sep 2025

Sharesa

This property was clean and I loved that it was quiet after 10:00 pm. The other guests were respectful.

Business_and_leisure

10/10

Exceptional

04 Aug 2025

Angela

Property was close to the Avalon Shopping area and convenient to Ameris Bank Ampitheater.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Mr.

Stayed with family for an eventful ATL weekend; location was close enough to MARTA to commute into the city without other stuff going on. Great property and staff as well.

Leisure

6/10

Pleasant

24 Jun 2025

Marjorie

okay

10/10

Exceptional

13 Jun 2025

Jaime

??

Business Family

8/10

Excellent

06 Jun 2025

Sonya

It was ok

Business Family

10/10

Exceptional

13 May 2025

MAHENDRAN

Good value for money

Business

2/10

Poor

04 May 2025

Paula

The property was fine. It was pouring with rain and I wish there had been a shelter to pull under.

Leisure Family

10/10

Exceptional

24 Apr 2025

Allen

It seemed like a brand new building. I don't know if it is, but it was in excellent condition.

Leisure Partner

2/10

Poor

21 Apr 2025

NOOKA RAJU

Horrible Experience

Booked and stayed at TownePlace Suites by Marriott Atlanta Alpharetta from Apr 14-21 2025. I was allotted room number 301.

Me with my family had horrible experience with stay. There are cockroaches everywhere, in bathroom, kitchen, kitchen utensils provided by hotel etc. My daughter and other family members so panic with these roaches everywhere. We could not eat food and sleep & stay peacefully.

The stove top is broken, one out of 2 does not work. The exhaust over stove does not work at all and no switches are available.

The water is leaking from refrigerator, and coming out into kitchen floor. This is so inconvenient and hazard of we slipping on wet floor. We have to put tissues, clothes on the floor, so degusting.

We traveled so far and stayed here on a time tight schedule for a very important purpose. These issues kept us very uncomfortable of our stay.

Contacted front desk, they gave Managers email. I have attached all the photos & videos of these issues and sent detailed email. But there is no response as of today, it was 2 days.

We booked this hotel by looking at good reviews online and spent extra money to have pleasant stay. But we really did not see worth of money what we spent for this stay.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Pangi

The property was very calm and quiet.
But some of facilities are bit old and need to repair.

Leisure Family

8/10

Excellent

23 Mar 2025

Dumidu

.

10/10

Exceptional

21 Mar 2025

Elizabeth A

Decent 2 bdrm w/kitchenette which helps when traveling with kids

Leisure Family

10/10

Exceptional

23 Feb 2025

Joy

Great stay

Business_and_leisure Self

6/10

Pleasant

23 Feb 2025

Paige

There was medication left in one of the drawers and one of the televisions did not work.

Friends_and_family Family

4/10

Poor

29 Jan 2025

Danielle

I did not feel safe at all. There was no working TV in my room and there was a dispute outside the hotel when I arrived. It was just not a safe place in my heart to stay at.

Business Self

8/10

Excellent

23 Jan 2025

Jin Y

For the price good value

Business Self

8/10

Excellent

27 Dec 2024

Santosh Kumar

Everything was okay. Just that the property is very old and isn't maintained well.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2024

Leah

Love this hotel for my large family

10/10

Exceptional

23 Nov 2024

Nancy A

Best extended stay hotel in area. Staff helpful. Lady that does breakfast during week is always serving earlier than scheduled. Always accommodating. Dining area spotless.

Leisure Pet

10/10

Exceptional

22 Sep 2024

Jeff

We were in town for a concert at Ameris Bank Amphitheatre and had a great one night stay at TownePlace. Chose the property for it’s location and the just under 30 minute walk from the venue to the hotel was relaxing following a great show. Room was very clean and well-laid out, kitchen was small but very functional, best use of a small space I have ever seen in a hotel room. Bed was adequate (though I am getting older and don’t respond as well to is anything that is not my own bed). Shower head was high and curved shower curtain so those of us larger folks can be comfortable. Breakfast was very good, eggs (scrambled and boiled), meat (sausage and bacon), fruit, waffles, high protein Greek yogurt, fruit, grains (bread, English muffin, muffins and bagels), different juices and milks and good coffee. I especially appreciate the hazelnut creamer. Staff were very nice, gave local directions and a 10% off coupon at Village Tavern. Pool looked decent. Grounds were well-kept. My 4/5 rating for cleanliness is not 5/5 due to the fact that the hallways and elevator could have been cleaner. If I return to Alpharetta, this will be the only place I will stay.

Partner

10/10

Exceptional

27 Jul 2024

ELIZABETH

clean but stinky

The room was clean, but when we walked in the building it smelled like weed.

Friends_and_family Family

6/10

Pleasant

27 May 2024

Maurice

The hotel itself was fine, but the dishwasher was inoperable for our visit which made it less convenient to cook and eat in the room during our stay. The issue was discovered the first evening and reported, then reported again the following morning. A maintenance person showed up that second day, attempted to resolve then left stating they would return, this never occurred. As we were leaving the machine began to leak a large amount of smelly, dirty dish water flooding the kitchen area. Upon closer inspection there were exposed electrical wires poking out from the bottom of the machine and it was missing the cover panel which would have prevented the wires from being a shock danger.

An additional unrelated issue was the pool being out of service, it's allegedly going to be online next week.

Parking was good and it's in a nice area, the breakfast area was small but decent.

Leisure Family_with_children

10/10

Exceptional

19 May 2024

Verified traveler

Simple lodgings

Comfortable all in order and as expected.

Friends_and_family Family

2/10

Poor

14 May 2024

Vanesha

Terrible and Dishonest

Beware of Mr. Charles in front office he’s dishonest and a lair. Ladies have a male with you he prey on women and DO NOT put a card on file. They take whatever they want!

Friends_and_family Family

10/10

Exceptional

26 Apr 2024

Vanesha

Amazing

Always an Amazing stay!

Friends_and_family Family

8/10

Excellent

21 Apr 2024

Robert

I am recovering from cancet quiet area and hotel good value kinda small and bed size only negative staff is exvelleny

Business_and_leisure Pet

10/10

Exceptional

24 Mar 2024

Vanesha

Great place

#1 in Alpharetta. Friendly staff!!! Nice and clean. I always enjoy myself!!!!

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Joseph

The staff was very friendly and helpful. The room was very clean and provided a comfortable stay. The only negative was that the TV was older and the screen had some burned in image issues but that didn't deter from a great stay.

Leisure Self

10/10

Exceptional

18 Mar 2024

Vanesha

Mr. Charles and his staff are awesome!! They are always very very friendly !!!! Property is always nice and clean.

Leisure Family

10/10

Exceptional

12 Mar 2024

Vanesha

Wonderful

Wonderful staff. Nice and clean property

Friends_and_family Family

2/10

Poor

24 Feb 2024

Rizwan

Rooms and hallways were smelly. Rooms had intense smell of marijuana. I had family with me and we checked in late night. We had to open windows to be able to breathe. Next day i asked them to give me another room but they said they didn’t have another room even though when i checked online rooms were showing available. Breakfast was very ordinary. I will never stay here again.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Jan 2024

Macy

Its very peaceful

10/10

Exceptional

23 Jan 2024

Jerry

Great people

10/10

Exceptional

23 Jan 2024

Verified traveler

Excellent

Awesome place to visit and the staff it’s extremely professional and respectful.

10/10

Exceptional

16 Jan 2024

Chastidy

The staff was so nice and accommodating.

Leisure Family

6/10

Pleasant

01 Oct 2023

Robin Spurlock Twin

Adequate Accommodations

Spacious room, comfortable bed, good water pressure in shower. Could use some updating. Bathroom floor seemed a bit sticky if walking on it with bare feet. Really friendly and helpful front desk staff. Free breakfast was nice. Not sure if the hotel is pet friendly (assuming so) but there was a dog in the room next door one night that barked occassionally. Fortunately, it did not bark continuosly. Easy to get to and near some restaurants, gas station.

Business

2/10

Poor

24 Sep 2023

Shazi

Horrible experience

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2023

rachel

Home Away from Home

Exceptional management and care for guests. From front desk to housekeeping staff, all are considerate and accommodating. Immaculately clean room, well stocked kitchen, courtyard area even offers a gas grill for guests to use. Nice breakfast buffet; and three Starbucks less than a mile from the hotel! Highly recommend.

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Courtney

Very pleasant stay!

Very satisfied with our stay. Very pleased with the level of comfort and cleanliness of the room, and the whole hotel overall. The staff was very friendly and helpful, the room was very spacious and well maintained. We stayed for only one night but the suite was very accommodating for long term stays, as well. Nice kitchenette area that even had a small stove and oven and everything you would need if you wanted to cook meals. The bed was really comfortable too. Absolutely loved that check out was at 12pm as well! Our AC was broken and wouldnt turn off but we didnt bother the staff with it since we were only staying one night. They had extra blankets so it wasnt too bad. other than that, everything was perfect! Highly recommend!

Partner

10/10

Exceptional

22 Jul 2023

Sharon

Great stay, very hospitable staff and cozy

Friends_and_family Family

10/10

Exceptional

19 Jul 2023

Adrienne

Perfect!

Very clean and comfortable, thank you!

Friends_and_family Family

10/10

Exceptional

07 Jul 2023

Suzanne

Loved Our Stay

The best price ever! The room was perfect!
The bed was so comfortable! The staff was one of the best I’ve ever seen…extremely courteous and helpful!
We’ll most definitely be back!

Partner

2/10

Poor

27 Jun 2023

Jeffrey

Someone at Hyatt should remind its employees what the term “hospitality” means and what is expected by customers. Try staffing the front desk so that when a guest walks into the lobby, there is staff available. Answer the phones. When a guest greets the staff member (should be vice versa to start with), acknowledge the guest and at least try to fake that you care about them as a valued customer. Make breakfast food that at least somewhat looks like the marketing photos you post throughout the hotel and try to make it edible (it’s really bad). How about this — pretend you are a legit hotel and run the place the way hotels usually run the business and make your frequent stay Hyatt members feel good about the experience. Start by firing the GM who runs this shi&hole so that staff can understand their role and what the basics of hospitality is all about. A total fail other than a nice location in the area. F.

Leisure Family_with_children

10/10

Exceptional

27 May 2023

Beth

Great job 👍

Leisure Family

6/10

Pleasant

11 May 2023

Noah

Everything smelled like marijuana and it was a bit overpriced for the somewhat dirty, and outdated rooms.

Leisure Family

2/10

Poor

01 Mar 2023

William

The property is very old…carpets were in bad condition and windows did not seal out all the noise from the street. The place smell and it was not up to standards.

Business Self

10/10

Exceptional

10 Nov 2022

Mary

It aas a great stay

Leisure Partner

10/10

Exceptional

14 Jun 2022

Tommy

🤘😎⚡🔥⚡😎🤘

Awesome stay. Very comfortable clean rooms beautiful people work here it's awesome

Partner

10/10

Exceptional

29 May 2022

jAY

clean and safe

Business Partner

10/10

Exceptional

25 May 2022

Kamillah

This was a pleasant experience. Clean and great location!

Leisure Partner

10/10

Exceptional

20 Apr 2022

Kathryn

Amazing place

Business Partner

10/10

Exceptional

14 Feb 2022

Shelley

The quietness that I was looking for, and the security of the entrance into the buildings.

Business_and_leisure

10/10

Exceptional

18 Jan 2022

Jessica

Staff was very friendly and accommodating

Business Self

10/10

Exceptional

16 Jan 2022

Frank

good location for my visit to North Point Church... Andy Stanley is one of the best

Leisure Self

8/10

Excellent

29 Nov 2021

felicia

The property was set up as mini apartments..it came with full kitchen and was convenient

Leisure Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Close to amphitheater

Leisure Friends

10/10

Exceptional

15 Aug 2021

Verified traveler

Staff Nisha was awesome very inventive, and the room is very spacious and clean for the amount of space the price was everything!

Business_and_leisure Family

10/10

Exceptional

09 Aug 2021

Mary

Wonderful

Super clean and the front staff were stellar

Friends_and_family Friends

2/10

Poor

02 Aug 2021

Ricky

Booked the Towneplace Suites because it was a mile from the concert we were going to. When we showed up to the hotel we were informed that they

2/10

Poor

17 Jul 2021

Verified traveler

Scratchy place. Someone was in our room and smoked while we were out. We had to move out, as it was a safety concern. Also the room was not very clean.

Leisure Family

2/10

Poor

08 Jul 2021

Verified traveler

They had a pool. The upkeep of the property is poor. Beoken lights d

10/10

Exceptional

28 Jun 2021

Verified traveler

Love that place

Leisure Family_with_children

10/10

Exceptional

22 Jun 2021

Verified traveler

Clean close to shopping, staff was friendly and helpful

Leisure Family

8/10

Excellent

09 Jun 2021

Verified traveler

Staff was always available and helpful. Room was clean and spacious; furniture comfortable. Kitchen lacked pans and toaster was broken, but staff took care of immediately. Breakfast was good considering COVID restrictions. Only complaint is that amenities need help. Fire pit was not working, which was so disappointing, and they did not have kitchen items you were supposed to be able to borrow. We stayed almost 2 weeks waiting for our house to be ready, and it began to feel like home.

Family

6/10

Pleasant

14 May 2021

Verified traveler

There was trash from the previous people left in our trash can.... there wasn’t daily cleaning (probably due to covid) but the staff was great and helpful :)

Leisure Partner

10/10

Exceptional

10 May 2021

Cecil

I enjoyed my stay as it was quiet, with good wifi.
I stayed there for 10 days so thats got to you something.
Only downfall was lack of breakfast food in the morning, but thats covid’s fault.
Does have onsite guest laundry room.
I will stay here agin when the chance arrives.

Business

10/10

Exceptional

16 Apr 2021

Verified traveler

Property was clean and kitchen was fully equipped

Friends_and_family Family

8/10

Excellent

15 Apr 2021

Verified traveler

This was a very affordable place to stay for a couple of weeks between houses. Overall, the room was clean and the housekeeping staff was superb with meeting our needs and requests. There was a VERY moldy shower curtain in the bathroom when we arrived but we were given a new one upon request. However, the new one was too short to reach all the way into the tub. We stretched it to make it work, but was still barely at the top of the tub. Nice area to have our dog with us - good area to walk her and relatively clean though some guests did not scoop their dog's poop as they should even though the hotel provided bags and a waste bin for poop. Totally on the guests, the hotel provided what was needed. Grab and Go breakfast selections were good.

Business_and_leisure Family_with_children