Embassy Suites by Hilton Atlanta Alpharetta

2/10

Poor

11 May 2026

Sarah

This hotel was extremely disappointing. The pool was closed and no one informed us. They had a pipe burst at some point and then decided to fix it on Friday morning. Again, no one told us. We had an event that day and we could not shower before the event. The staff was rude. The hotel room was dirty. They had people playing a loud speaker in the middle of the lobby until very late at night. Past 11 pm.

6/10

Pleasant

11 May 2026

Ashley

The room smelled of heavy mildew. We didn’t ask to be moved bc we were in a hurry to make an event and returned after mid night. It was pretty bad.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

DAvid

Lovely, helpful staff.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Britney

Embassy is always clean and well maintained! Staff was great and friendly!

Partner

4/10

Poor

18 Apr 2026

ROBERT

NO Room. Was available when we checked in on tuesday

Partner

10/10

Exceptional

12 Apr 2026

William

I had a great stay at this hotel and was very impressed with the overall service. I traveled from Charlotte-NC with my family, and from the moment we arrived, the staff was friendly, attentive, and made us feel welcome throughout our visit.

Breakfast was a highlight, especially thanks to Patricia, who prepares the omelets. She was very kind, provided excellent service, and is bilingual with great skills in both English and Spanish. I was also impressed by her cooking technique—her pan flipping was smooth and professional.

Overall, a very pleasant experience. I would definitely recommend this hotel.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

jerard

The breakfast was amazing

Partner

10/10

Exceptional

06 Apr 2026

Marlene

The room was very nice and clean, the breakfast was great, my over all stay for 2 nights gets an A

Self

6/10

Pleasant

06 Apr 2026

Sheri

The place was nice but rooms need updated. Pool wasn't very clean. Overall would stay again. Staff was very nice.

Family_with_children

4/10

Poor

01 Apr 2026

deon

normally embassy suites is my go place when going out of town. But I must make this observation with dismay as it appears the quality of this brand is going down. The a/c in room rattled very loud, had to turn it down in order for unit to be quieter. Also next door neighbors was noisy could hear just about everything!!! Also cooking smells permeate our room from neighbors... not very pleasant .. disappointed .......rk

Partner

2/10

Poor

30 Mar 2026

Rosario

I booked through Expedia my total cost was $343.36 I was charged $405.48 then another charge of $443.36 total of over $800 for a two night stay. I have called Embassy Suited and different phone numbers all have given me the run around for better billing. Thid is unprofessional and abuse of billing!

8/10

Excellent

29 Mar 2026

Jerel

Wonderful hotel. Will definitely come back.

Self

4/10

Poor

28 Mar 2026

Katie

Hair in the freezer and on the “clean” towels. Gym was dirty, garbage on the floor and the weights had pieces falling off them.

Staff was friendly

Family_with_children

6/10

Pleasant

26 Mar 2026

Kyle

Breakfast was mid

Self

10/10

Exceptional

23 Mar 2026

Huyen

Our suite was clean and spacious. Parking was easily accessible. Slight oversight with our room but the front desk was extremely helpful and resolved our issue quickly and easily. Patricia and the breakfast crew were very kind, friendly, efficient, and professional every morning that we dined there.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Benjamin

Spacious suites that were clean. Parking was easily accessible. Staff were accommodating and helpful. Patricia and the rest of the breakfast crew were wonderful, efficient, professional and friendly.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Alexis

Good

10/10

Exceptional

16 Mar 2026

Kimberlee

I'm not sure about pets because we didn't have any parking was great. Stuff was great and the breakfast was really good this time.

10/10

Exceptional

16 Mar 2026

Rosemary

Room was comfortable as we stay there everytome we come down however the carpets were not cleaned. There were stains all over the floor.

Patricia, omlette station, was a joy. She took her time to speak with our son in Spanish as he is learning. He enjoys seeing her each time we come.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Leanabelle

Great stay. Breakfast buffet has lot of variety including hot omelettes made to order.

10/10

Exceptional

15 Mar 2026

Nassib

Excellent customer service

2/10

Poor

09 Mar 2026

Simon

Not ideal

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Sean

Close to work when im to2n. Lots of food optiins. Good bar. Great breakfast and fantastic rooms. Hot water will melt your toes in the tub.

Self

10/10

Exceptional

02 Mar 2026

Sean

.

8/10

Excellent

01 Mar 2026

Tiffany

The hotel was nice and clean. Customer service was amazing. It's a little dated but still nice. The only negative for me was the hard beds. Overall it's a nice hotel.

Family_with_children

10/10

Exceptional

27 Feb 2026

Edgar

Very clean, pleasant stay for the weekend.

10/10

Exceptional

23 Feb 2026

Laura

Kitchen staff we wonderful, all around friendly

Partner

8/10

Excellent

22 Feb 2026

crystal

Room was clean although could use some touch up paint around the door frames. Stopper in tub was broke.

Self

6/10

Pleasant

15 Feb 2026

LaSonya

Booked a King/Corner room but was given a double Queen room once we checked in, would’ve been great if I got what I booked, slight inconvenience.

Leisure Partner

4/10

Poor

15 Feb 2026

Jeneece

The original room was ice cold, the heat did not work the refrigerator did not work. I notified the night clerk regarding the refrigerator, she was nice sent the security guard up but did not change the room as requested. My husband arrived at 4:30 am to me shivering in the room. It wasn’t until my husband came in and demanded to speak with the manager that the room was changed. The food service was poor at best the cooks didn’t list and the guard the meat behind the counter of the hot buffet. You have to tell them if you want me and the hand you once piece but even that was undercooked. At 11am the cleaning services were banging on the door even though we requested a late checkout. After I told them that we were checking out the still banged on the door 2 more times and called. I have stayed and many Embassy suites locations over the years. This was by far the worst one I have ever stayed and will not be returning to this location. I gave them a 2 because of the sweet night security guard who tried to help and the night shift clerk because even though I complained to her, there was not much she could do until the manager was finally agreeable after speaking to my husband. This location is in need of and update and new management.

10/10

Exceptional

15 Feb 2026

Shannon

The suites are spacious and comfortable. I stayed during Valentine’s Day weekend—complimentary food and drinks! Gym and pool were nice together.

6/10

Pleasant

08 Feb 2026

Lashet

When in Alpharetta we always stay at the Embassy at this particular location. But for some reason this stay was different. It felt like we were staying at a Laquinta or Holiday Inn. The rooms are definitely out dated it’s not longer giving that sophisticated vibe. The cook to order breakfast is partly the reason we keep coming back, it’s always the highlight along with the staff being professional. I had to move rooms due to a guest and their kids that extremely loud. That transition was easy thanks to Alexus and Juan. Customer service means a lot to me and i appreciate them being so helpful to me.

Leisure Family

6/10

Pleasant

21 Jan 2026

patricia

Carpet, couch and chair had stains
Ice maker on our floor was out of service, had to go to another floor.

Partner

10/10

Exceptional

20 Jan 2026

Aaron

Good

8/10

Excellent

20 Jan 2026

Santos

The staff in all areas were very friendly. The service from the restaurant staff was excellent.

Leisure Family

10/10

Exceptional

15 Jan 2026

patrick

Room was great, lots of neighborhood restaurant options and good breakfast!

Business

10/10

Exceptional

10 Jan 2026

Brian

The bar at night was great I liked Tina the bartender she was great, had great conversation with her. The chicken wings were my favorite and the eggs my way at breakfast was great as well. I enjoyed the stay, quiet and peaceful.

10/10

Exceptional

08 Jan 2026

Phabian

The front desk staff and the clean suite was superior.

10/10

Exceptional

05 Jan 2026

Zoey

EVERYTHING!!! Location Amazing

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Lenitzia

Breakfast was delicious. Full breakfast bar. Breakfast buffet with lots of options.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Ismael

Good

6/10

Pleasant

03 Jan 2026

Jarrod

Decent property - rooms need some updating. Carpet had spots, sofa/furniture had stains, locks on doors were loose and bolts needed tightening, and just attention to details when cleaning. Breakfast was prob the best part.

Leisure Family

6/10

Pleasant

02 Jan 2026

Jacob

Could have been better. There was no hot water in the shower, the lock on my first room was falling off and didn't let me get in, and the staff wasn't always readily available. Besides that, the food was good and the room itself was in good condition.

Self

8/10

Excellent

02 Jan 2026

Siu

Not sure why but the services are going downhill. I have been stayed this hotel for many times but this will be the last time.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Edie

Didn't eat breakfast

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Bhaven

We had a great stay! At check-in, we were met by a pleasant assistant; and she turned out to be from the same country ... gave us a good feeling! The room was clean and spacious, except for the toilet roll holder broke and the water pressure could have been better. The daily breakfast was great with some excellent staff!

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Harrell

Cozy allot of free accommodations like alcohol beverages
Breakfast was great made to order I had the Denver inlet my wife had spinach omelet
Kids enjoyed indoor pool open till 10 pm
I slept pretty good

8/10

Excellent

28 Dec 2025

Christopher

Loved the location and breakfast items.

10/10

Exceptional

27 Dec 2025

James

Room was clean. Staff was courteous.

Partner

10/10

Exceptional

26 Dec 2025

donnanique

Clean room great staff

Leisure Family

10/10

Exceptional

26 Dec 2025

Danah

Staff was welcoming and friendly.

10/10

Exceptional

21 Dec 2025

Bong K

Good

Friends_and_family Family

4/10

Poor

20 Dec 2025

Perla

Waited a very long time for someone to assist us.

Leisure Family

2/10

Poor

20 Dec 2025

Joshua

AC was noisy (ear plugs) and not working properly. Blanket was way too thick so it was very hot and got little sleep. Realized next day there was thinner blanket in closet and gave another try. Was laying on bed with no sheet or blanket and realized the mattress bad was warm as hell. Been awesome if I was camping in 12 degree weather. Finally got up and went to couch where I got a few hours of sleep. Living room was actually cooled off.

Business Self

8/10

Excellent

19 Dec 2025

Donald

Yes

Partner

10/10

Exceptional

08 Dec 2025

travis

Clean rooms, comfortable bed, good ac and heater and quiet. The room was very large and near many places to eat and shop

Partner

10/10

Exceptional

07 Dec 2025

Theresa

The room was immaculate!

10/10

Exceptional

07 Dec 2025

Maryy

Excellent

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Kym

My husband and I stay here many times each year when we visit our grand daughters for holidays and birthdays. The staff are always eager to help make us comfortable with anything we might need. Patricia and her team make the cooked to order breakfast an excellent experience every time! We judge all hotel stays by this standard. Hard to beat Embassy Suites Alpharetta! Thank you!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Cheryl

Our stay was perfect. I was with my 97 year old mother who needed a handicapped room with roll in shower. The room was perfect for 4 nights: very clean and very comfortable. We both enjoyed to the breakfast too. I would do this again.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Gabriel

Everything went well! The staff and the buffet team were very courteous, and we really appreciated it. We’d definitely stay here again!

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Starsha

Cleaning staff super friendly and helpful. Breakfast bar ladies were fast, friendly, and good service

10/10

Exceptional

22 Nov 2025

Lilian

Cleanliness

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Jamie

Clean Room, Great Staff, Friendly Bar Tender. Delicious Breakfast

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Tiffany

Great location...convenient to shops and restaurants

Self

8/10

Excellent

16 Nov 2025

Becky

Great central location for my much needed stay.

Leisure Family

10/10

Exceptional

16 Nov 2025

Edward

Great!

Leisure Family

10/10

Exceptional

13 Nov 2025

Tiffany

I always enjoy staying here. The hotel is very clean and convenient to shops and restaurants.

10/10

Exceptional

12 Nov 2025

Thomas

Excellent great stay.

Partner

10/10

Exceptional

08 Nov 2025

Kristy

Clean room, beautiful hotel, friendly staff.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

LUCIANNA

There was no conditioner n little body wash that i needed to get one of the cleaning ppl to give us bottle. Everything else was great

Leisure Family

10/10

Exceptional

29 Oct 2025

Tiffany

Loved my stay here! Very convenient to shopping and dining. Walkable to choices.

The hotel is always clean and great breakfast!

Business

6/10

Pleasant

22 Oct 2025

Anila

More modern and walk-in shower option.

Leisure Family

6/10

Pleasant

22 Oct 2025

Brandye

I booked two rooms, side by side. While one room seemed fairly clean, the other had many stains in the carpet, false eyelashes sticking on the side of the night stand and roaches. I was utterly disgusted. I only mentioned the roaches to the front desk during my stay, as I noticed them the next morning. I was able to capture one of the two under a glass in the room.

The pool was nice and large. Area was clean. Very warm in the room.

Happy hour was fun. The homemade ranch dip was amazing!! So amazing, I’ve been craving it.

The rooms were very nice in size and the beds were extremely comfortable. I slept very well.. thank God I hadn’t discovered the roaches until the next morning, because I would not have slept well at all.

Breakfast was okay. I do not eat pork. I had to request the non-pork option which was a chicken sausage. I didn’t care for it, but it sufficed. I loved my waffle and potatoes. Large variety of drink options. They even had made to order omelets for the adults. The only downfall about breakfast was the roach that came crawling across the bench seats. I couldn’t finish my food at that point having just dealt with the roaches in my room.

The staff at the hotel were amazing! Very kind and friendly. No complaints about them. I am disappointed that I never heard from the manager, as promised. I only received apologies and that since there’s plants in the building, there will be roaches in the dinning area from the staff.

Leisure Family

10/10

Exceptional

18 Oct 2025

Serena

The room was clean and had a lot of space. The staff at check in were very nice and friendly. The food selection for cocktails hour was horrible. The drinks were okay. The breakfast was good. Could have had grits and it would have been nice to get your own meat instead of the server getting it for you. She didn’t asked which sausage I wanted. Overall for this to be Embassy Suites I expect more! I don’t like a would revisit this location.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Murali Mohan

The rooms are not the cleanest, there were roaches in the bathroom, room cleaning was sub-optimal, stained carpets. Breakfast was good and a lot of restaurants around. Some staff were friendly while other were so-so. We would not go back there again.

10/10

Exceptional

05 Oct 2025

Pamela

Amazing as alway! Love Embassy suites down!!!!!!

Self

8/10

Excellent

02 Oct 2025

Aaron

I had a pleasant stay at the Embassy Suites by Hilton Atlanta Alpharetta. The check-in/check-out process was seamless, and Gabriela at the front desk gave me such a warm welcome and was incredibly helpful with a few small requests I had—she really made a great first impression.

The hotel itself was serene and quiet, and the beds were very comfortable, which made for a restful stay.

That said, the reason I can’t give a full 5 stars is because my room felt noticeably worn. The carpet had many spots that made the room feel less clean, and unfortunately one of the chairs was wet, which actually left my pants dirty when I sat on it (definitely not ideal). Aside from that, the room was cleaned to a satisfactory level.

Overall, I travel often and would stay here again because of the comfort, quiet atmosphere, and excellent service. With some room updates, this hotel would easily be a 5-star experience.

Business

6/10

Pleasant

29 Sep 2025

Christina

Room needed some Dee cleaning. Sofa had stains, carpet needed cleaning. Room smelled musty so they changed the air filter and it was better. Didn’t get room cleaned 1 of my 4 days.

Self

10/10

Exceptional

27 Sep 2025

Leetha

Ideal stay after a long day.

A lady and gentleman greeted me with big smiles and a welcome as I walked inside. The lady from Zambia who checked me in provided water and all of the information I needed without me having to ask. And, she seemed as happy as could be. The gentleman located a parking spot for me as the parking lot was under repair and then walked me back safely to the entrance. Cleanliness is VITAL for me and I even requested the cleanest room available and it was!

Self

8/10

Excellent

26 Sep 2025

sean

They were working on the parking lot so there was limited parking, but a great place to stay.

Business Self

8/10

Excellent

21 Sep 2025

Michelle

Overall, I enjoyed my stay here. There were a couple of things that they could improve on, but it was not a dealbreaker for me. On this day, there were a lot of kids staying here. I think it might have been a team that was visiting and there were a bunch of young boys running all over the hotel. They were loud and disruptive and standing right outside my hotel room. I had to step outside and ask them to please move somewhere else and tell them that they were being loud. I feel like it's up to the property and security to notice these things And examine their cameras and tell hotel guest to keep the noise down. Parents should not have their teenagers running all over a hotel, screaming and making noise like it playground.

Another issue was that the key card stopped working. I had to go back to the desk three times because each time they said they fixed it, it really wasn't fixed. Then I had to wait 15 minutes for a maintenance guy to come upstairs and try and fix the door. He took a little while to get the door open. I don't know why that happened but that should not have happened. The fact that it did happen and I had to make three trips back-and-forth and be locked out the room for over 30 minutes. they should have offered some kind of compensation and at least given me a formal apology for the inconvenience.
The check-in process was not smooth. I booked two reservations via Expedia. He had a hard time finding the reservations. I had to be the one to locate it for him.

Leisure Family_with_children

10/10

Exceptional

15 Sep 2025

Lisa

Was very nice the elevator seems dated and some of the interior but still very nice pretty much same as most embassy suites but very friendly staff and nice breakfast and very clean and overall great stay .

Self

10/10

Exceptional

13 Sep 2025

Lissette

Big room, clean
Interior pool and fitness room always a plus!
Nice breakfast

Leisure Partner

2/10

Poor

07 Sep 2025

Stacy

Service staff was awful. The smoke alarm in our room was consistently going off. We called down to the front desk which they did not answer only to find her sitting there on her phone. When we let her know she said

2/10

Poor

07 Sep 2025

Aron

The indoor pool was freezing, either not heated or the heater was broken with no warning sign posted to let you know. There was also mold growing in the cracks of the tile in the pool area. Our room had a funny smell, couldn’t quite figure out why. And there weren’t enough wash cloths and towels for everyone in the bathroom.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

Theodore

We really enjoyed the Embassy Hotel!!!!

This was my anniversary weekend the atmosphere was perfect!!!We planning our next stay but with the rest of the family.

Partner

10/10

Exceptional

27 Aug 2025

Willie

Everything was impressive. Looking forward to another stay when I'm in town.

10/10

Exceptional

26 Aug 2025

James

We will be back

We loved the buffet breakfast and the service was fantastic

Partner

8/10

Excellent

19 Aug 2025

Sheila A.

stay ok

The beds were not as comfortable as i remember. The may need updating. There was not much of a variety at the reception in the evening but that might be a personnel preference. Overall it was good but not great. The employees are very helpful and always polite.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Verified traveler

The food and preparation was not as food on this trip.

Partner

10/10

Exceptional

13 Aug 2025

Verified traveler

The Bed was confortable, internet access was good and included free snacks at 5:30 pm, every day, and several food options around the hotel.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

John Paul

You have every around. Don’t need to go to far. Shopping center and restaurants around

Business_and_leisure Self

6/10

Pleasant

11 Aug 2025

Darryl

The rooms are outdated and perhaps in need of being modernized.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Pamela

Girls trip

I was very satisfied with everything

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Amy

We really enjoyed staying here. The room was very spacious and clean. We enjoyed the evening drinks & snacks and the breakfast was great. If we come back to this area, this will be where we stay!

Leisure Family

10/10

Exceptional

04 Aug 2025

crystal

Everthing was great

Leisure Family

10/10

Exceptional

03 Aug 2025

Randi

Our stay was great! The hotel and staff was great!

Leisure Family

10/10

Exceptional

02 Aug 2025

James

My only suggestion would be softer beds and towels.

Leisure Partner

2/10

Poor

25 Jul 2025

Ida

Housekeeping going into my room after I put a sign on door not to enter. The restroom floor was filthy. The kitchen staff limited and hesitated to provide send portions of breakfast. They served rotten vegetables on a platter during happy hour. I took a picture of it.ive visited Atlanta for a couple of years we always stay vat this embassy suite s. However I don't think that I will again due to the hospitality this time.. upon early morning checkout we had to wait on the desk attendant to wake up in a back room to check us out . We didn't won't to be late for the airport. The bath room floors can be scrubbed with bleach or peroxide to bring up the scum and dirt .they served humus tdip the first night we were there and also the second night it was horrible serving left overs two nights in a row.. at breakfast a requested a sunny side up egg. The cook didn't know how to prepare a sunny side up! The scrambled eggs lie on the serving counter cold and uncovered. There should be another way to keep the scrambled eggs warmer. Anyway I didn't appreciate housekeeping going into my room when I requested that not. My belongings had been rummaged rummaged through

Business Family