Name: Extended Stay America Atlanta Alpharetta Rock Mill
Address: 1950 Rock Mill Rd, Alpharetta, 30022, US

8/10

Excellent

19 Jul 2026

Cedric

I got in after hour's due to traffic. It took about ten minutes to check in over the phone. Then another 10-15 minutes for a manager to show up to issue my keys.

Also,the room had a heavy musky odor but, it was clean

Self

6/10

Pleasant

10 Jul 2026

Sam

Convenient, very close access to the Ameris Amphitheater. Location was a little tricky to find from the street as it there wasn’t any obvious signs.

Room was not much to look at but the mattress and linen were clean. Would’ve given another Cleanliness Star, however, did see one roach when the light was turned on in the bathroom.

Didn’t sleep well due to a couple who were having a loud (and long) discussion either next door or in the hall. It was well after midnight as we had just been to a concert.

Check-in Clerk was cheerful, attentive, informative and knowledgeable.

Hopefully, there’s a remodel in the near future.

Partner

6/10

Pleasant

01 Jul 2026

Gibson

No ice machine vending machine is astronomical prices

Partner

8/10

Excellent

18 Jun 2026

Juan

For the price and area, I felt it was not to bad.

Self

8/10

Excellent

05 May 2026

Frederick

Staff very professional and responsive. They could improve on the general services such as routine housekeeping, which the guests pays a few upon request. Also, linen not replaced daily or cleaned. Guest has to clean, replace, or request new linen to get it. Ok stay, with room for improvements. Thx for your hospitality.

8/10

Excellent

14 Apr 2026

Juan

The room was cleaner than I expected. Great location near everything.

Self

8/10

Excellent

23 Mar 2026

Stephanie

The weekend clerk was amazing and very courteous as well as sweet! She made my service dog and I stay wonderful.

Partner

10/10

Exceptional

24 Dec 2025

Alex

Yes! Room was spotless, staff was excellent and my stay there as always was wonderful. Will be staying there again!

Leisure Self

10/10

Exceptional

11 Dec 2025

Abdul Qayum

Nice

10/10

Exceptional

10 Dec 2025

Reina

I was supposed to leave a month ago but the employees here are so genuinely nice that I can’t pride myself to go.

Self

2/10

Poor

09 Dec 2025

Rachel

There were sooo many tiny roaches and pregnant roaches. The room was infested.

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

William

Room was nice staff was great

Self

10/10

Exceptional

23 Oct 2025

Anthony

Clean

Business Self

10/10

Exceptional

20 Oct 2025

Rodney

Yes

Self

6/10

Pleasant

16 Oct 2025

megan

My only issue was that the toilet wouldn’t flush. I would hold the flusher down and nothing happened other than hear the water run. After letting the water run, it would finally flush. Also in terms of soap, shampoo/conditioner, there was none provided so you had to ask which is slight convenience because by the time we got back to the room, the front desk was closed.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Rigger Gabriel

Excellent

Business Self

8/10

Excellent

05 Oct 2025

Christopher

Clean room & polite staff

Friends_and_family Family

2/10

Poor

02 Oct 2025

Sai Krishna

Sink not working, water jamming and sheets are dirty. Ruined my night!!

Business Self

2/10

Poor

22 Sep 2025

Michele

The room had such a musty smell and saw two roaches in the bathroom -- it's not somewhere I would pay to stay.

Business

4/10

Poor

18 Sep 2025

Corey

Roaches in room
Felt dirty after shower

Leisure Self

2/10

Poor

17 Sep 2025

William

Not happy

Standing outside for the past hour. Can’t get checked in because system is rebooting

10/10

Exceptional

15 Sep 2025

Casie

Staff was nice

Business_and_leisure Self

8/10

Excellent

07 Aug 2025

Sarah Elizabeth

Not much to say.

Business_and_leisure Self

6/10

Pleasant

14 Jul 2025

Trina

Cleaner bathroom

It was actually decent. I just believe they could do better with the check in and the tub in the bathroom could be cleaned way better.

Friends_and_family Family

2/10

Poor

01 Jul 2025

Tanya

There were roaches in the room and bathroom

Leisure Family_with_children

4/10

Poor

29 Jun 2025

Aisha

Too dark

The lights are very dim.

Business

4/10

Poor

29 Jun 2025

Stephen

“Smoke free” Room wreaked of cigarette smoke. However the staff were nice and helpful. Convenient in proximity to dining and downtown. Affordable. I got what I paid for I guess ( $70 per night ).

Business Self

10/10

Exceptional

19 Jun 2025

Alvin

Great staff

Partner

2/10

Poor

17 Jun 2025

David

Disgusting place. Smelled like cigarettes and weed. Had hustlers, ladies of the night and their managers loitering in the parking lot.

I reported that the room smelled like cigarettes when I checked in and the desk person said they didn’t have any other rooms available to switch me to. After I checked out, I got a $270 charge on my card for a smoking fee! That’s criminal! I don’t even smoke. Avoid this place at all costs.

4/10

Poor

14 May 2025

Sukesh

Property smells weed.

Leisure Partner

2/10

Poor

19 Apr 2025

Mike

Made a RESERVATION...now its YP to me to find a new room...DONT BOOK WITH EXPEDIA. I EVEN GOT ROOM PROTECTIONS. ITS A SCAM

Business

2/10

Poor

03 Apr 2025

Thomas

Terrible Front Desk Service. No refund for a room never even used.

8/10

Excellent

17 Mar 2025

Henri

Nice place

10/10

Exceptional

14 Mar 2025

Alex

Always enjoyed my stay at the Extended Stay over at Rock Mill Road. Staff is friendly. Rooms are reasonably priced, clean and comfortable. Lots of restaurants and shops in walking distance. Glad that they got rid of the $100 deposit. Want to thank Angie at the front desk for accommodating my needs with checking in. She has been a great help.

Leisure Self

10/10

Exceptional

10 Mar 2025

ILIANA

Is very nice good service so clean very recommend

Business_and_leisure Family

2/10

Poor

03 Mar 2025

Kedric

Terrible

Business Self

2/10

Poor

24 Feb 2025

Sherry

I didn't stay because they called last minute and cancelled because they said they over booked

8/10

Excellent

21 Feb 2025

Alex

Room was nice. Love the area. Really close to restaurants and shops. Don't like the $100 deposit you have to pay.

Leisure Self

2/10

Poor

17 Jan 2025

Vanesha

Terrible

Angie is RUDE and should not be in hospitality. Hospitality requires a person with people skills she has none! No heat in the room and she followed us around as though we were about to steal something. Just go somewhere else for your own sake!!! The room was full of MOLD

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Alex

Lady at front desk was real nice and helpful when I checked in for my room. Love the location. Really close to restaurants, stores, and the shopping mall.Room was spacious and clean.

Leisure Self

10/10

Exceptional

26 Dec 2024

Brynn

Clean. Comfortable. Friendly staff.

This hotel is my go-to when I'm in the area. While dated, it's clean and the kitchenettes are nice to have available. Just be aware that they no longer provide kitchen sets, you would have to pay for them. Angie at the front desk was extremely helpful and explained the new policies about this and the new room deposit. She was very pleasant and I hope she'll be here next time I visit.

Self

10/10

Exceptional

11 Dec 2024

Steffon

Just need a clean space to sleep for a good pricd

Business Self

10/10

Exceptional

26 Nov 2024

Leah

This facility is very amazing the staff is also very amazing and accommodates the guest with everything that they need.

Leisure Self

10/10

Exceptional

11 Nov 2024

Leah

The front desk ladies are very sweet and helpful with anything

Leisure Self

4/10

Poor

15 Oct 2024

bunadette

Too many roaches

Business Partner

8/10

Excellent

10 Oct 2024

Alison

It was ok just the smells from people cooking was a bit much .

Leisure Self

6/10

Pleasant

10 Oct 2024

Stephanie

Property was ok, just the smell of mold and the microwave having a lot of rust inside was an issue. Couldn’t use to warm food.

Leisure Family

2/10

Poor

10 Oct 2024

Branden

No body at the desk and the metal door rolled down. Hotel clerk ask if i wanted a refund before i ecer went to the room. It was dirty, smelled horrible and was not fit for anyone to sleep in.

Leisure Family

4/10

Poor

06 Oct 2024

Brett

Check in was easy. There is no guest staff in the evenings. On day of our check out staff hours began at 7am but at 8:08 the metal door was still pulled down that closes off the reception desk. I left my room keys in the room.

The location is very convenient to highway and shopping but there are just too many roaches inside the hotel. Also I didn't feel very safe with it tucked away in the back and the exterior doors are supposed to be activated by a room key to open but the doors are always open (don't need a room key to open) and there being no front desk staff at night.

Leisure Pet

10/10

Exceptional

06 Aug 2024

Franklin

Good

Business_and_leisure Self

2/10

Poor

01 Aug 2024

Krilecia

The toilet would not flush and the shower was full of mold. It felt very unclean.

8/10

Excellent

18 Jul 2024

Rob

Great deal

Basic, no frills hotel. Staff was very friendly, room was nice for an overnight stay or if you’re around on business. Room had refrigerator, 2 burner stovetop and microwave. I would stay again

Self

2/10

Poor

13 Jul 2024

Verified traveler

Dirty!!!!

Terrible stay, pulled up late after a long drive. Just wanted to lay head to pillow but was immediately greeted with charges for pets. No where on our reservation did it state we would be charged additional. We proceeded with our reservation and up to our room. We reserved a non smoking room and were given a smoking room that was filthy. Rugs were stained , bathroom had no toilet paper, hair on sheets and tub, burn marks on sheets . Also kitchenette had no utensils, pots etc and was dirty. Only reason we didn’t run out of there was because we had to be gone in the morning by 5:30am. Needless to say, we checked out in the morning

Friends_and_family Family

2/10

Poor

13 Jul 2024

Verified traveler

Dirty!!!!

Terrible stay, pulled up late after a long drive. Just wanted to lay head to pillow but was immediately greeted with charges for pets. No where on our reservation did it state we would charged an additional 25/night per fee. They refused to budge on fee. Too tired to argue we proceeded with our reservation and up to our room. We reserved a non smoking room and were given a smoking room that was filthy. Rugs were stained , bathroom had no toilet paper, hair on sheets and tub, burn marks on sheets . Also kitchenette had no utensils, pots etc and was dirty. Only reason we didn’t run out of there was because we had to be gone in the morning by 5:30am. Needless to say, we checked out in the morning and had to call management to Cancel the rest of our reservation. We had a 6 night stay planned. Only light was that, Nicole:management, was kind and expeditious about getting our reservation canceled and our money back. Had to jump through several loop holes before we got there though .

Friends_and_family Family

2/10

Poor

12 Jul 2024

Nyasha

It was horrible. It stinks. It’s scary. It’s dirty.

Leisure Self

2/10

Poor

11 Jul 2024

Verified traveler

Reservation made 2 days prior, arrived to No Room

Terrible because there was no stay. Booked at least 2 days in advance, and when we arrive to check in at 5pm, the representative at the desk said she called a few hours earlier because they were booked up. I did receive a call on my phone while I was driving from out of town, it no voicemail was left. The caller ID said “thing6”.

The representative advised me to try another hotel and offered to cancel my reservation. What reservation was there to cancel since there wasn’t a room available?

Awful experience. Sad because we stayed at this hotel the year before. Not sure if I will stay at or even recommend Extended Stay ever again. Losing faith in Hotels.com, since the loyalty for all the years means nothing since they changed to their OneKey limited rewards program.

Partner

2/10

Poor

11 Jul 2024

Doretha

super unprofessional and dirty

2/10

Poor

11 Jul 2024

Jimmy

Horrible experience

As I called to say, I was running late for my check-in, I was given the OK I had a room. As I entered the hotel, there were no rooms available, and I was not allowed to check in. I was charged on my credit card and not refunded. The gentleman did not have an answer for why I could not have a room even though I had made reservations.

Friends_and_family Family

2/10

Poor

08 Jul 2024

Shymeda

Tub was filthy! Bed had hair on it! Hallways smelled horrible! DO NOT BOOK HERE!!

Business Self

10/10

Exceptional

30 Jun 2024

Jennifer

stay at hotel

the stay at this hotel was nice.

Self

2/10

Poor

23 May 2024

Verified traveler

Awful

The room was not clean (dirty bathroom, dirty floors, sheets were itchy), people on the floor were smoking and pacing up/down the hall at odd hours. This place did not feel safe. I checked out early and was denied a refund for the remaining nights. I would never recommend this place.

2/10

Poor

16 May 2024

Eddie

Elevator out of order. I’m on 3rd floor. I’m 71. Had to carry all my luggage upstairs from back. Back door did not work. Some used a rock (already there) to prop it open. Secure huh? Plus a bunch of people just hanging out in the back milling around.

Business

6/10

Pleasant

12 May 2024

Michael

PASS

Last stayed at this hotel 2 years ago. The elevator was out then…..it’s STILL out of service. No front desk attendant, left waiting for 15 minutes at 9:10 at night. An inch of dust/dirt in the shower. No smoking signs throughout yet the corridors wreaked of smoke, not to mention the smell of pot at the doorways. Stayed at other Extended Stay America properties but this one is really bottom of the barrel

Friends_and_family Family

2/10

Poor

02 May 2024

Jr

I got there and they told me they had no rooms available because they had no staff to clean them

8/10

Excellent

16 Apr 2024

S

The staff not manager very rude.

Business_and_leisure Pet

8/10

Excellent

12 Apr 2024

Amanda

Very little parking nearest to the door. Front desk staff were both excellent checking in and out. Room was decent size, with ample kitchen space (2 burner stove, full size fridge, sink, many cabinets) if you're staying longer. There's a Buffalo Wild Wings just around the corner, and Door Dash also works in this area, I got some Pizza Hut very quickly lol. Very close to the Amphitheater, I had no problem getting an Uber there and back. Decent size bathroom with a huge mirror and more storage space. The property and building were both very quiet which was excellent and appreciated! Overall I was very pleased with my stay.
Happy travels!

Leisure Family

6/10

Pleasant

30 Mar 2024

Osahon

Property was clean and the staff were very helpful. I was particularly impressed with Candace (front desk) and Abigail (Housekeeper).

Leisure Family

8/10

Excellent

11 Mar 2024

Dexter

Nice

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2024

Nader

Great location and place to be at

Business Self

6/10

Pleasant

09 Mar 2024

William

Fire alarm went off while i was in the shower.

Business Self

4/10

Poor

09 Mar 2024

Travis

The staff was incompetent and slow.
The roaches were terrible. I would not do this again.

Business Self

4/10

Poor

02 Mar 2024

Heather

Check in process was lengthy and asked for irrelevant personal information such as my employer. A $100 deposit was required in addition to the charges I already paid on Expedia, which was not disclosed until I checked in. I should have listened to the red flags and left when I had the chance before check in.

Lobby smelled of marijuana, and elevator and hallways smell strongly of cigarette smoke despite having “all no smoking” suites. Room had a floralish chemical fragrance odor so strong it gave me a headache and made my eyes burn. Facilities were in poor condition - bathroom sink faucet leaking, toilet chipped, cabinets peeling. There was a (presumably used?) diabetic test strip left on the kitchenette floor. No toilet paper was provided in the room.

This is the first time I have stayed at an Extended Stay America, and I will avoid this brand of hotels going forward due to my experience during this stay. I actually contemplated leaving and just being out the $80 for the night rather than endure the stay.

Business Self

10/10

Exceptional

23 Feb 2024

Djeddy

Customer service was excellent

Business Self

2/10

Poor

22 Feb 2024

Tavoris

Poor customer service drug addicts running around everywhere no parking rooms where filthy all around experience was terrible

Business_and_leisure Family

2/10

Poor

29 Jan 2024

Sanket

This place used to be good when I came to US first time before 8 years. Yesterday, the place and room was having smoking smell. The room was very dark and many power outlets were not working.

Leisure Family

4/10

Poor

17 Jan 2024

Aysha

We got DNR'D for something that we had nothing to do with all because the person that worked at multiple building was jealous and mad because he was sexually harrassing me and my friend.

Leisure Family

10/10

Exceptional

15 Dec 2023

Press

The front desk lady with the glasses was very helpful and understanding I'm actually going back again today .id recommend this place to everyone.

4/10

Poor

28 Nov 2023

Liam

Could not check in

Listing says check in until 12AM, but closed when I arrived at 11:15 PM. Waste of time.

Self

10/10

Exceptional

16 Nov 2023

Mellisa

Excellent

Everything was great! Thank you so much

2/10

Poor

12 Nov 2023

Payel

The room was extremely smelly, carpet dirty, there was even a big dead insect in the carpet. We were so tired after checking in at night, that we just sprayed the room and somehow passed the night. The washroom counter, toilet sear was dirty too.. Overall its just the location which is in a mall, is nice, otherwise its too unghygienic and bad

Leisure Partner

6/10

Pleasant

22 Sep 2023

Kenneth

The room wasn't as clean as I would've hoped. Hairs in the bathroom, stains on the carpet, the room smelled of possibly lasagna, and the sheets were quite rough.

It was suitable for a cheap one night stay, but I doubt I'll choose to stay at an extended stay again after this experience.

Leisure Self

4/10

Poor

15 Sep 2023

Amber

The bathroom was absolutely disgusting and the linens were equally so. Desk clerk was not a very pleasant person and overall I will not be going back ever nor will I stay at another hotel with this same name in my future. Thanks!

Friends_and_family Friends

10/10

Exceptional

07 Aug 2023

Tamika

Clean rooms and fresh linen. Hallways are always clean and free from odor and stains. Its very comforting to have a home away from home.

Business Self

4/10

Poor

03 Aug 2023

corey

The staff was extremely rude and trash just sitting in hallway on the way to the room......for the entire stay.

Leisure Family

10/10

Exceptional

28 Jul 2023

Samantha

This Extended Stay America property felt safe, it was very peaceful and always quiet. The staff at this location were all very professional and helpful during my stay. Great amenities, and also very clean!

Business_and_leisure Family

2/10

Poor

26 Jul 2023

Angela

it sux

Partner

2/10

Poor

06 Jul 2023

Mohamed

The place is super dirty (bedbugs) and it stinks everywhere.

Business Self

2/10

Poor

28 Jun 2023

Ulises

Horrible

It’s just a horrible hotel the front desk agent was unfriendly and just plain rude and nasty attitude.

Business

10/10

Exceptional

30 Jul 2022

oumnia

Clean room, friendly staff

Leisure Self

8/10

Excellent

28 Jul 2022

Genna

Overall good experience. Checked in promptly - room did have a musty smell to it but not terrible. Not super up to date but served the purpose we needed for a decent price - a night to sleep.

Leisure Friends

8/10

Excellent

18 Jul 2022

Tiffany

.

Leisure Family

2/10

Poor

14 May 2022

Grant

If you want to stay in a room that smells like a dive bar then here’s your spot. Smelt so bad and was not clean

Leisure Partner

2/10

Poor

05 May 2022

Jameson

This was the sketchiest place I've ever stayed. It's been a long time since I feared for my life at a hotel. First, if you need to call there, good luck. Took me 30 calls over 6 hours to get someone to answer the phone.

I got in after midnight on a Tuesday, navigated through the people loitering outside in front (apparently many people LIVE at this hotel), fought through the smoke and weed smell to find nobody at the front desk. Finally a woman came out who was very nice and apologetic, but she seemed to be in housekeeping rather than the front desk person. She immediately asked me if \"all of them\" are still out front (they were). It seemed like she was nervous about whatever was going on out front. I asked to get to my room so I could sleep, and she got me a key that opened a door, but the inside lock was on, which freaked me out. I went back down and she said \"Oh somebody's in there\" and proceeded to tell me about problems with the system. She found me another room that was different, but I just wanted to get in ASAP and lock the door, so I was fine with it.

The woman who helped me was nice doing her best, as was the front desk woman who eventually showed up at my door and offered a discount, so kudos to them. But the hotel itself is populated with full-time residents who you won't want to surround your self with. There's apparently a reputation for incidents here, and the smoke smell is just nasty.

Business Self

6/10

Pleasant

26 Apr 2022

MELFRY

Location

Business Self

2/10

Poor

24 Apr 2022

Mustafa

Dirty, out dated, rusty...not working toilet, rv. No attendance on duty

Business Friends

2/10

Poor

12 Apr 2022

Rodmina

dirty run down, you walk into the hotel and the roof outside is falling down...terrible

Friends_and_family Family

10/10

Exceptional

29 Mar 2022

Dexter

Everything was Great

Business_and_leisure Self

2/10

Poor

22 Mar 2022

Robert

Did not feel welcome.

At front desk for check-in and was greeted by sign saying “on break, be back in 30 minutes.” I called the hotel operator and a laundry service employee had to check me in. She had to be walked through the process via FaceTime by I guess the guy that was on break. It was very unprofessional. In the room one of the bedspreads was stained, the toilet seat was broken, and sometimes the toilet did not completely fill back up with water after flushing.

Partner

10/10

Exceptional

06 Mar 2022

Roy Kelton

Georgia

Just an overnight stay and everything was perfect for my needs.

Friends_and_family Friends

6/10

Pleasant

01 Jan 2022

Paula