Hyatt Place Atlanta/Alpharetta/North Point Mall

10/10

Exceptional

11 May 2026

Jamie

I stayed for one night in business and I was impressed with the hotel. It was nice and clean and felt very comfortable. I will stay here again!

Self

2/10

Poor

10 May 2026

Donny

When we arrived at 4 pm we were told there were no rooms ready and we would have to put our name and phone number on a waiting list and they would call when it’s ready. At 6:30 we went back to the hotel after not receiving a phone call and then we were able to get our room. The paper with the names on it was still laying on the desk with only a few names checked off. The poor lady at the front desk was trying but it was too much for her to handle. We were told that they were severely short staffed on people to clean the rooms. The other thing that happened is the system to program the room keys was not working so they had to go let everyone in there rooms. The people that were on staff were trying but it was too much for them to handle. Not sure if this is a normal occurrence here but until they get the staffing fixed you may want to look at other hotels.

Partner

2/10

Poor

10 May 2026

Brenda

At check in no rooms were available. Waiting list to get prepaid room.

4/10

Poor

10 May 2026

kevin

They have speakers in the ceilings in the hallways. The music is so loud that it kept us from sleeping. I asked the guy at the front desk at 3am if he could turn it down. He stated he didn’t know how to do that.

Family

2/10

Poor

10 May 2026

Tori

When we originally showed up at 5:00 pm the lobby was packed with other people. They looked miserable and like they had been there a while. We kept hearing people asking others “did they even give you a refund” we knew immediately something’s going on. We didn’t have time to wait to check in so we left and went to dinner and our concert. We tried calling to check in before we lost the reservation, that I had already been charged for. We kept getting the run around. Fast forward to close to 11:30 , we show up to check in and there are still issues. The man at the front desk was very short and wouldn’t give any reasons as to why we had no room to stay in. And tells us that we can just walk to Aloft “just out here” pointing outside. And hands me a paper with some of my info. And the paper stated Hyatt would take care of the room charge to a certain amount , since they had already charged my card at the Hyatt. But he left the amount blank. So instead of being charged for just the one room charge, I now have two room charges on my card. And honestly I think both rooms should have been compensated. At the end of the night, we had a place to lay our heads, but it was not a great experience at all.

Friends_and_family Friends

2/10

Poor

09 May 2026

Amanda

Staff is extremely rude, and will not do anything out of their way to help you. The room wasn’t ready until 1 1/2 hours after check in. The front desk was in no hurry to make sure we got the room we reserved. They tried to put us in a double queen instead of a king and told us we could wait if we didn’t want that. No apology, no urgency to get anything done. Just 20 customers in the lobby watching them do nothing. Punk staff with bad attitudes. Do not recommend.

Partner

2/10

Poor

09 May 2026

Joo

Not in a good condtion. Poor management. Many things are not working in this facility

Business

10/10

Exceptional

03 May 2026

Danielle

Enjoyed our anniversary stay

10/10

Exceptional

01 May 2026

Syed

Great breakfast

Family

8/10

Excellent

30 Apr 2026

Anita

not enough light in the bathroom where toilet is

2/10

Poor

28 Apr 2026

Nyra

Well for one I didn’t have a phone in my room and also my room had a leak and my refrigerator didn’t work and I did tell them but they didn’t replace it

4/10

Poor

26 Apr 2026

Hye

Hyatt is a name brand hotel, but this location has an issue with customer service. I called and filed a complaint about personal items went missing in our room while we went out to spend time in Atlanta. Hotel supposed give me a call back after the reviewing the case, but they never called and never solved the issue. This was a huge disappointment.

Family_with_children

8/10

Excellent

26 Apr 2026

Jessica

Clean but not exactly what i expected. Had to wait because there weren't enough people on duty at 3:20pm. My room was ready, which was nice but the elevator was so hot and cramped. The site was nice and not too over done for the area.

Partner

4/10

Poor

26 Apr 2026

Sean

Check in was 4pm. We arrived at 415pm. Room not ready. Checked again at 5pm. Room not ready. Checked again at 6pm. Room not ready. Finally got Checked in at 615pm. Staff very nonchalant about all of it. AC in Room didn't cool Room to anything lower than 72 degrees. Very muggy in the room.

Partner

10/10

Exceptional

25 Apr 2026

Joline

The property and hotel is the best one in the Alpharetta area. I have stayed at hotels all over Alpharetta and this one has been the best. The manager and staff are kind, helpful and accommodating. This will be my preferred choice of stay going forward

10/10

Exceptional

23 Apr 2026

Evan

The breakfast was a little underwhelming.

Partner

8/10

Excellent

22 Apr 2026

Viquar

We wanted to checkin quick as we had to leave for a wedding ceremony, but had to wait 15 mins becuase the front desk was unmanned. It caused us delays.
The bathroom lock was broken.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

mansata

Clean, receptionist staffs very welcoming and professional. Breakfast was ok but kitchen staffs very rude and unprofessional. Guests can heard them talking abouts paying guest of overeating

10/10

Exceptional

19 Apr 2026

Timothy

Rooms were excellent, and very clean

10/10

Exceptional

19 Apr 2026

David A

Clean room, breakfast was good, definitely recommended.

Family_with_children

8/10

Excellent

12 Apr 2026

Adam

I don’t think the room can sleep 6 adults; the sofa bed is really only big enough for one average sized person. Bathroom was tiny and not enough trash cans in the room. But breakfast was good, and the staff were all friendly.

Family_with_children

8/10

Excellent

12 Apr 2026

Adeel

Sofa bed was not comfortable
Breakfast was good
Staff was ok

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Laura

Rooms were great, beds were so comfortable and the breakfast was delish!

Family_with_children

8/10

Excellent

10 Apr 2026

Andrew

Breakfast is okay. Parking is good.

Partner

10/10

Exceptional

08 Apr 2026

Carlos

Great Stay!

Partner

2/10

Poor

04 Apr 2026

maha

No hot water in the shower

Family

2/10

Poor

04 Apr 2026

MAHA

No hot water
Very loud guest
Staff does not want even to listen to us
They even nocked on our door at 3 am

Family

2/10

Poor

02 Apr 2026

Abbigail

When I checked in, my room was very hot, and the air conditioning was not up to par. The glasses in the room were dirty. I was unable to sleep well all my second night because there was so much noise coming from some type of sports tournament. It was horrible. After checking out, I went outside to have a smoke break and to arrange for my ride, after paying for a less than satisfactory stay, 2 hotel workers approached me and said that the general manager, said I had 10 minutes to leave the property. I was godsmacked, because I did not think that I would be mistreated in that way after just paying almost $300 for my stay. I wanted to know why I was being treated this way, and the front desk clerk said that they had a problem with homelessness, which is not true because, I'm from that area, and there is rarely any visible homelessness. But, I was a quiet, paying guest who was simply waiting on her ride and was targeted and dehumanized by these Hotel staff members. I believe that my race did play a part of it. People of the same race can be biased toward each other. It was so humiliating, and so unexpected to be mistreated like this The quality of the rooms, breakfast, and customer service were all way below average. I hope that if these people continue in the hospitality industry, they will learn to understand what that word means. I hope that they will also understand how to treat others with dignity

Self

8/10

Excellent

30 Mar 2026

Eilat

Rooms are really big and spacious. There are no drawers to store the clothes which was inconvenient, only a small closet. Breakfast was amazing with many options, it’s actually cooked in a kitchen not just microwaved garbage. Staff is very courteous and any issue was solved promptly. Overall we were very happy and will definitely be back.

Family_with_children

4/10

Poor

28 Mar 2026

Ashanti

First of the staff we encountered were friendly and helpful. This was our first time staying at a Hyatt as we usually are loyal to a competitor. We were assigned a top floor room where a group of young people were also staying in several rooms. They have a quite a party up there at the expense of everyone on the floor. The odor from the drugs they were smoking leaked into our room and we all woke up with headache from it. Despite several visits from hotel staff their party continued until the wee hours of the morning meaning we did not get any sleep. I feel like they should have been asked to leave.

We were so upset and angry that we skipped breakfast so we cannot review any of that.

Our sink also had a leak that we had to deal with.
Unfortunately, their lack of removal of these unruly guests make this my first and last visit which is a shame because the hotel itself looked pretty clean and in a convenient area.

Family_with_children

10/10

Exceptional

28 Mar 2026

Candace

Hotel was clean. Breakfast was good

8/10

Excellent

26 Mar 2026

Wayne

Didn’t refresh my room or bring fresh towels during the entire visit.

10/10

Exceptional

25 Mar 2026

Delois

My stay at the Hyatt Regency was great! I didn’t have to wait for a room. The room was very clean. The breakfast was quite good with a good selection of food items

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Victor

Friendly staff, good eats close by.

Business

6/10

Pleasant

23 Mar 2026

Tyler

Things were fine. Fred was really great checking us in and giving us the information. We needed one night to stay, however, we stayed when there was a traveling basketball team in town. They weren't rowdy, just noisy in the hallway and up late. Again, not rowdy, just big voices. You could hear everything through the walls, even the bell on the elevator. I'm sure if it was a different night, and further away from the elevator, it would've been a bit higher. Staff was very friendly.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Casey

We booked two rooms for one nights stay. Upon check in we were told that one of the rooms didn’t have a working air conditioner. The staff went above and beyond to accommodate our request for a fan, but they could not find one. It was less than pleasant in that room. The guy at check in said he would leave a note for the manager that we did request a helpful discount since the air conditioner was out of service. After saying the negative, I will tell you the included breakfast was delicious and the staff was amazing!! We would definitely stay there again, if needed.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Marcus

Great location, comfortable beds, great manager and customer service. The only complaint I had was about the employee who worked the breakfast bar area, but the manager said that she will correct that issue.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

John

One if the best hotel values ive been in

Business

10/10

Exceptional

15 Mar 2026

Brian

Staff was great the area was very convenient the room was perfect and clea!

8/10

Excellent

15 Mar 2026

Da Vien

A very pleasant check in experience. Decent room. No streaming.

Partner

10/10

Exceptional

15 Mar 2026

Hakran

Friendly staffs greeted us when I checked in. Breakfast was ready for healthy diet in the morning.

Partner

10/10

Exceptional

11 Mar 2026

TOM

Always a great stay!

Self

8/10

Excellent

09 Mar 2026

Alisha

Pleasant

Partner

10/10

Exceptional

08 Mar 2026

Juan Paul

Very nice and clean place to stay,, free parking,, has many stores around to walk,, very nice staff,, good breakfast and service.. thank you for everything..

Family_with_children

6/10

Pleasant

08 Mar 2026

Andrew

Yes, it is pet friendly however, be aware it’s 100 bucks even if you only stay one night.

Partner

10/10

Exceptional

07 Mar 2026

Travis

Clean room, clean environment

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Judith

Room was great- breakfast lacked a bit in variety and taste:

10/10

Exceptional

05 Mar 2026

Steve

Greeted kindly with smiles by Fred then Lena were much appreciated after a lengthy day of travel. Overall stay was excellent!

10/10

Exceptional

03 Mar 2026

Jeff

Great staff, clean rooms, great location

Partner

10/10

Exceptional

02 Mar 2026

Rama

Pretty good Stay

Family

10/10

Exceptional

01 Mar 2026

William

Convenient location. Quiet. Large, comfy room.

Self

10/10

Exceptional

24 Feb 2026

David

Place was clean, well kept. I was very comfortable here.

Self

10/10

Exceptional

22 Feb 2026

Rachael

Helpful staff, went above and beyond

6/10

Pleasant

21 Feb 2026

Marsha

Staff was wonderful. Hotel was clean. Room was comfortable and quiet. Location was perfect. That’s where redeeming graces end.
Breakfasts were minimal and disgusting. Not sure what they were using for eggs but didn’t even taste like eggs. Poorly supplied dining supplies. Would replace glassware, flatware etc 2 or 3 pieces at a time. Had to eat cereal and oatmeal from a paper coffee cup. No toaster to toast bread. It was like they were discouraging food consumption. After 2 mornings, I didn’t even bother with breakfast there.
Shower was very barely luke warm until the last morning.
Very frustrating experience.
I really expected more from Hyatt.

Self

8/10

Excellent

20 Feb 2026

Chaitanya Krishna

Clean room and location

Friends_and_family Family

4/10

Poor

17 Feb 2026

Kutecia

Room wa

8/10

Excellent

17 Feb 2026

GURSANJIT

Yes

6/10

Pleasant

17 Feb 2026

Ashley

The hotel itself was fine. The Lobby smelt like weed but the rooms were spacious and had everything we needed (except extra blankets/sheets for the pull out couch but they were given to us when we asked for them).
Our lack of stars came from the front desk person was obviously geeked out on something. Friendly, but would randomly break out in a dance midway through the check-in process. We would have to wait for her to stop flailing about and she would apologize how she's a \"90's Baby\" and these songs get her to go to the next step in getting checked in. It was comical (and a little awkward) but took WAYYY longer than it should have as we were interrupted by her impromptu dancing every other minute.
The other issue was breakfast. There was none. We made it down to breakfast at 9:00am (Breakfast was served until 10:00am on weekends) and there was nothing left. Plates/Bowls were empty and it didn't appear they were restocking.
The Free Parking was nice, the location is great. Overall stay was Meh.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

theingi

The hotel is nice. They had some breakfast issues that I over heard the front desk complaining about. One thing I was very disappointed about was the noise. In the middle of the night and early in the morning hours we were awaken by loud noise coming from the other guest. The walls are VERY THIN. Every day it was the same.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2026

Thomas

Hotel was clean and friendly.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Terenisha

The breakfast did not have as many options like the others. There were no waffles or pancakes.

8/10

Excellent

08 Feb 2026

Mike

Room was good. People nice. Breakfast was a mess. Not sure if they were short staff or what. Location is great lots of restraints and shopping. Will stay again

Partner

10/10

Exceptional

08 Feb 2026

Bharath

The room was clean. Shower gel, shampoo and conditioner were provided. Plenty of towels provided. No body cream. Front desk gave complimentary water bottles when asked. Mattress and pillows were comfortable.

Leisure Self

8/10

Excellent

07 Feb 2026

Ryan

The room was clean, but had a few small brown stains on the comforters

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Barbara

The room was extremely clean, a bit on the Spartan side. The best part of our stay was the front desk clerk who was working in the afternoon. I wish I could remember her name but I do remember she was from Arkansas

Leisure Family

4/10

Poor

06 Feb 2026

Kunjan

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one. We had group of 4 room for 6 night. Is a big booking for any hotel

6/10

Pleasant

06 Feb 2026

KUNJAN

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one.

Business

10/10

Exceptional

04 Feb 2026

Jessica

comfortable and friendly staff

Business Partner

6/10

Pleasant

02 Feb 2026

cynthia

Staff gave good service the room were semi clean ,I found hair ,and after wiping down everything was not as clean but not as bad I did notice two housekeeper in a room meaning room should be cleaner ,the floor I don't think has been swept hair I know wasn't mine and lady bugs the room on the even side of the building need cracks to be resealed I know things not perfect but those small things will make a difference and the stay is not bad at all the staff was nice and fix any complaints I addressed.

Self

8/10

Excellent

02 Feb 2026

Cynthia

The room was comfortable. The staff was nice.

Business

10/10

Exceptional

27 Jan 2026

Jermaine

Newly renovated, friendly staff, free parking, quiet.
Something is attracting ladybugs into the hotel. Several were in room

10/10

Exceptional

16 Jan 2026

Tanya

Great location , nice hotel

Business_and_leisure Self

10/10

Exceptional

13 Jan 2026

Christina

Clean, Great attitudes/service, Great overall!

10/10

Exceptional

09 Jan 2026

Brent

Clean and quiet.

Business Self

2/10

Poor

05 Jan 2026

Mark

I had an extremely serious and unacceptable experience at Hyatt Place Atlanta Alpharetta North Point Mall. I booked a five night stay but after only two nights I developed burning eyes and severe coughing and had to see a physician while traveling. I was told my symptoms were consistent with chemical exposure and or mold and was advised to leave the hotel immediately.

I informed the front desk and was told the general manager would contact me the next day. No one ever did. This was especially disappointing given the severity of the situation. I paid for all five nights, received no refund, and was forced to pay a premium to move to another hotel on short notice. I am still experiencing breathing issues and have since learned there are other complaints about this hotel.

I strongly recommend choosing another hotel, especially if traveling with children or anyone with asthma or similar respiratory conditions. I am giving the general manager 48 hours to contact me with reasonable compensation. If not, I will report this issue to the appropriate authorities and consider legal action.

Business_and_leisure Self

6/10

Pleasant

05 Jan 2026

Souvik

Comfortable bed, clean room except the bugs(NOT bed bugs) we had to get rid off. bathroom is quite cramped even for 1 person. Quite hour noise need to be managed better to make a restful stay for everyone.
Problem was reported back to the management who took note and promised to call back (which I am still waiting on)

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Michelle

The caucasian lady that checked us in Thursday late afternoon was so cheerful. Everytime we left and came back in she ALWAYS spoke. Hotel was clean and neat. As far as the other staff, they didn’t really speak. But other than that, my family and I enjoyed our stay.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Isaac

I don't know I didn't like what they were serving. The parking felt safe.

Partner

10/10

Exceptional

02 Jan 2026

Amber

Everything was great... friendly staff....clean... reasonably priced.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Jeremiah

The room itself was humongous only downfall. I see is the bathroom was very small. You had to maneuver yourselfover toilet shut the door

Partner

2/10

Poor

29 Dec 2025

Laila

To start when I first arrived there was no one at the front desk had to wait and see if anyone was going to come to check me in. Next after getting checked in the elevator had issues that made me uncomfortable using the elevator but I was on the 4th floor so had no choice. Next there was blonde hair on the face towels that I attempted to use to shower which made me very uncomfortable with the cleanliness of the property. To know the towel was washed and folded and placed in my room but the hair wasn’t noticed is a bit disturbing. Also there is a large gap between the floor and the bottom of the door which made feel unsafe as a woman. I had to stuff some towels under the door to give myself the needed privacy. Also the door had some marks around the lock on the outside of the room like someone had attempted to break into the room for whatever reason. Feather was left on one of the beds as well. Also the celling of the room appeared dirty with mold or something similar.

Leisure Family

10/10

Exceptional

26 Dec 2025

kenneth

Yes!

10/10

Exceptional

19 Dec 2025

Tim

Quick check in process. Friendly service at the front desk.

Leisure Family

10/10

Exceptional

14 Dec 2025

Maria

Wonderful stay, room is very comfortable and many dining option and shopping stores within a mile

Leisure Partner

10/10

Exceptional

09 Dec 2025

Brian

The room was spotless and comfortable....The front desk clerk was exceptional.

Leisure Family

2/10

Poor

08 Dec 2025

Tequana

My room was not cleaned when I returned from being out the hotel room needs a lot of updates the staff is extremely nice however I have never stayed in a Hyatt that felt so low quality

10/10

Exceptional

30 Nov 2025

Milena

New and clean. Front desk was very helpful in resolving some issues we had.
Cons: shower heads not great

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Chad

clean, although the front desk was completely understaffed and couldn't even make coffee, also purchased a water bottle from the front desk, but it had a hole in it like someone had put a needle through it from what I've seen on videos

Leisure Partner

10/10

Exceptional

17 Nov 2025

Andrei

Yes

Partner

10/10

Exceptional

12 Nov 2025

Jessica

Great place to stay

6/10

Pleasant

09 Nov 2025

Natasha

Lobby was unkept and outdated, sort of uninviting to just sit and have a drink. Anyway, the main thing was that the hotel does not offer bottled water in the rooms. I’ve never been to a hotel where you do not get too complementary bottles of water no matter your membership status. Outdated practices here.

6/10

Pleasant

09 Nov 2025

Natasha

Room was fine, no great shakes, but it was clean. The lobby area was kind of unkept outdated. But the main thing was that the hotel does not offer bottled waters unless you remember. This is the strangest thing I’ve never been to a hotel where you don’t get two complementary bottles of water. Anyway.

8/10

Excellent

03 Nov 2025

Terri

The room was spotless, good choice for breakfast and lovely staff. The only down side was there are no blackout blinds and where our room was located looking out to the car park there were 4 spotlights pouring light into the room. We were on the second floor.

Leisure Friends

6/10

Pleasant

01 Nov 2025

Christine

We had a little problem our last night there doors were wide open no attendant at desk , I was scare and alerted the police.

Leisure Partner

6/10

Pleasant

29 Oct 2025

Kaira

The room was large and bed comfortable. However, there was no microwave in the room which was an Inconvenience for me. The breakfast was ok. I appreciate the almond milk option.

Leisure Partner

8/10

Excellent

27 Oct 2025

ANN

Breakfast was very good, not arranged well. The strawberries were before the waffles etc.
Our key card stopped working after breakfast which was really annoying. They need more staff on the front desk at checkout

Leisure Family

8/10

Excellent

26 Oct 2025

Tony

Overall the stay was excellent! The room was nice and very clean. The bed was comfy, the staff were friendly and attentive. The breakfast was subpar, cold, and not great, but it’s a free hotel breakfast, I’ll live. We’d definitely stay here again!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Megan

These walls are paper thin! You could hear everything next door and every time the door shut it rattled all of the walls. One staff member was friendly, but one was not. Overall it is an okay stay, but if you want to sleep undisturbed then you should find another hotel.

Leisure Family

10/10

Exceptional

26 Oct 2025

Carla

Room was super clean and comfortable.

Partner

8/10

Excellent

24 Oct 2025

Emily

Nice hotel, Terrible breakfast