Name: Hyatt Place Atlanta/Alpharetta/North Point Mall
Address: 7500 North Point Pkwy, Alpharetta, 30022, US

8/10

Excellent

18 Jul 2026

Ji

Clean room . Great parking .

Family_with_children

10/10

Exceptional

17 Jul 2026

Casey

Hotel is very well located. Very clean and well taken care of.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Michael

Great location great staff comfy rooms. Reasonably priced…overall a nice peaceful place to stay

Self

6/10

Pleasant

17 Jul 2026

Sheeba

Clean is ok whole time I stayed very loud environment
Dog barking every 2 hour
Breakfast not served properly
Missing lots of thing
Parkin is good

Family

10/10

Exceptional

16 Jul 2026

David

Awesome property and staff.

Self

8/10

Excellent

14 Jul 2026

Richard

Es un hotel normal 3 estrellas bueno

Family

10/10

Exceptional

14 Jul 2026

Robert

Nice simple property

10/10

Exceptional

13 Jul 2026

Lori

The host & hostess at the front desk couldn’t have been any nicer at check in. They have a shuttle for concerts, and a wonderful breakfast in the morning. I will stay here again if we’re going to a concert at the Ameris Bank Amphitheater.

Family

8/10

Excellent

12 Jul 2026

Michelle

Everything was nice except the Breakfast no plates little food choices.. no waffles or pastry and drink choices..

Partner

2/10

Poor

12 Jul 2026

Cathy

We didn’t get to stay, though we reserved and paid in advance through Hotels.com. The person at the desk was clearly annoyed with Hotels.com and said no rooms were available. A man in line was also turned away. We had to book a room at a Doubletree, and were told we’d get a refund. I doubt it will happen until I pursue the issue. Terrible experience.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Sherrard

Great service

Partner

6/10

Pleasant

11 Jul 2026

Olubunmi

3/5 — Clean room, but front desk service was a real letdown
The room itself was clean and comfortable, no complaints there. Breakfast, unfortunately, didn't meet expectations — nothing memorable about the spread.
What really brought the experience down was the front desk. I called to ask for extra towels, and the staff member on the phone was short with me, saying he was busy and alone, and that I might need to come get them myself before hanging up. The next morning I ran into the same person at the front desk and asked a simple question — what time the pool opened — and he just said \"I don't know,\" with zero effort to check or help.
A hotel's front desk sets the tone for the whole stay, and this one left a bad taste. Hopefully management addresses the customer service gap, because the property itself has potential.

Family_with_children

6/10

Pleasant

10 Jul 2026

Merrill

Room was very comfortable. I slept great! I loved the comfortable pillows and the light weight coverlet on the bed!
Breakfast was horrible! Food ran out. No plates, bowls, knives, and spoons available! We had sausage but no eggs.
We had bread but no honey or jelly!
We had cereal but no bowls!
We had yogurt but no fruit!
The dirty dishes were piling up at the trash can and no one was cleaning the area!

Partner

8/10

Excellent

10 Jul 2026

Manuela

Hotel was clean and the staff was friendly. Maintenance was called for a toilet issue but came quickly and fixed the problem. Shuttle to Ameris Ampitheater was great. Drivers Dennis and Franklin were AWESOME. Breakfast was OK, ran out of food, coffee and utensils. Front counter clerk had to help make food and find utensils. Not enough seating for breakfast crowd. We will stay here again.

Partner

8/10

Excellent

07 Jul 2026

Kate

Room was very clean, but bathroom was a little small.

Self

10/10

Exceptional

06 Jul 2026

Raquel

Enjoyed our stay no complaints

Family_with_children

8/10

Excellent

06 Jul 2026

lee

clean room and nice staff

Family_with_children

8/10

Excellent

04 Jul 2026

Gary

Property was clean and well maintained. Room was large, almost like a small studio apt, clean, and the bed was comfortable.

The hotel was conveniently located yo downtown Alpharetta, Roswell, shopping and dining, and Ga 400.

Free breakfast was one of the better ones I have had.

Partner

2/10

Poor

04 Jul 2026

Jerri

Have had 4 additional charges added to my card that no one can tell me what they are for.

Partner

10/10

Exceptional

29 Jun 2026

Tommy

Very clean, staff was TOP NOTCH!
Franklin is the best!

Partner

10/10

Exceptional

28 Jun 2026

Dana

My room was very spacious, clean and the bed was comfortable. The location was very convenient to dinner and shopping. The free shuttle to and from the concert we were attending was a major perk! I would definitely stay here in the future.

Family

10/10

Exceptional

28 Jun 2026

shannon

Very clean, shuttle is nice. Staff was friendly.

Partner

8/10

Excellent

28 Jun 2026

Stephanie

We enjoyed our stay here. The room was great. The staff was great. The pool was closed for maintenance, but otherwise was a great experience. Would stay here again.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

michael

Nice location and great pool Food was ok

Partner

10/10

Exceptional

27 Jun 2026

FORIEST

The hotel was clean and well maintained. Breakfast was also foods.

Self

8/10

Excellent

26 Jun 2026

Tonya

The room was nice, typical Hyatt semi- suite style. The room was clean except the floors. I asked them to be vacuumed on the 2nd of 4 nights I stayed. They replaced towels but the floors felt rocky and weren’t cleaned. The breakfast was always good. I would stay again it was a good value.

8/10

Excellent

25 Jun 2026

michaele

The room was clean and comfortable. The breakfast was just ok, the eggs tasted pre-made and they needed a waffle station. The parking lot had litter in it. Overall, we felt taken care of though and the room suited our needs.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

chris

Just off the highway and convenient for shopping.

Self

10/10

Exceptional

21 Jun 2026

kenneth

Convenient location and great amenities

Partner

2/10

Poor

17 Jun 2026

Iftikhar

Every thing was below average. I will never stay in the place again. I will give them BiG F for everything.

Family_with_children

10/10

Exceptional

17 Jun 2026

samantha

No towels but great stay

Partner

10/10

Exceptional

15 Jun 2026

Moacir

Great customer service and amenities

Family_with_children

6/10

Pleasant

15 Jun 2026

Clinton

Checked-in for a one night stay due to a nearby event therefore returned late for a shower and sleep. Everything was great until went down for the breakfast... the most accurate description would be totally dysfunctional, from beginning to end and all in between. (And I'm being nice)

Self

6/10

Pleasant

15 Jun 2026

David

We had to wait an hour to get into our rooms. We got there at 430. They also allowed the landscapers to begin work at 730 in the am. It would have been nice to sleep in.

Partner

4/10

Poor

15 Jun 2026

Tyler

We are unable to check into the room until two hours past check in time. The room we were given did not have a working bathroom light and we were given a new room.

Partner

8/10

Excellent

14 Jun 2026

Angelique

The stay was good. Breakfast didn't include non-pork options. The room was nice, it was a poor design of our bathroom. The bathroom was too small and it was hard getting in and out of the shower.

Family_with_children

6/10

Pleasant

14 Jun 2026

Adam

Initial impressions the room was nice. Bed was comfy and room was clean, tv was good quality. Couch was a sectional pull out, However, bathrooms: tiny and very tight with how the door opened you had to almost step in the shower to open the door. They had empty built in body wash and shampoo. And there were an army of ants in my room….. breakfast was terrible and didn’t match the quality of Hyatt places I’ve been at.

Family_with_children

10/10

Exceptional

14 Jun 2026

Peter

Staff was tight-nit and very helpful and just nice.

Family

10/10

Exceptional

11 Jun 2026

Anne

Staff was so friendly . Everyone greeted us with a smile and all were so polite.
Very service oriented staff !!! We will definitely stay here again !!

Family

6/10

Pleasant

10 Jun 2026

Bill

The staff is top notch. The room needed a window shade and a new air conditioning unit. It worked but made so much noise doing so.

Partner

6/10

Pleasant

07 Jun 2026

Justin

Walls and floors are thin. Beds are not comfortable.

Family_with_children

8/10

Excellent

06 Jun 2026

greg

Little things…the window shade was wrinkled, damaged and it was hard to close or open. The bathroom door needed replacing it looked as if a dog had chewed the veneer off one corner and they just painted over it. Before bed the TV guide channel was not accessible but it was working by morning. I like more light in a room, like a bathroom when I am shaving. The ambient backlighted mirror did not illuminate as I would have liked. I will say the towels were extraordinary!!! Thick and big enough for a tall person like me.

Self

10/10

Exceptional

06 Jun 2026

Rose

Great experience! Henry was very helpful.

Self

6/10

Pleasant

03 Jun 2026

Agustin

The room didn't get cleaned, or towels replaced, our first day. There was no soap in the shower. The room phone didn't work during our 3 day stay. The coffee at breakfast had a burnt taste 2 of 3 days.

The plus side, the choices for breakfast were good. The oatmeal was very good.

The staff was very friendly and apologetic but the weren't able to fix the phone and didn't ensure the room got cleaned the 1st day.

The pillows were very comfortable and I would have purchased one but they weren't for sales

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

john

There was no blackout curtain so there was too much light from the street at night

10/10

Exceptional

01 Jun 2026

Polly

Very clean hotel. Quiet. Good breakfast. Server was kind enough to go around to the late diners to see if anyone wanted anything else before she cleaned up. No problems accommodating our dog. We were very pleased to discover a free shuttle to our concert at the AmerisBank venue.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Anna

Great staff and customer service. Hotel and room was clean. Will definitely will rebook again.

Self

4/10

Poor

01 Jun 2026

Dustin

The hotel will not allow you to use the HDMI ports on the TV, the TV channels were very choppy, the TV would randomly just change to the guide channel. The pool towels are always empty, and then they billed my card that I used for incidentals for the room, even though I had paid with a separate card on Expedia. The air conditioning in tye rooms are very out of date and the elevator sounds like a sinking ship. The internet is slow. The staff are very nice and the breakfast staff are exceptional. I will not be staying at that hotel or any Hyatt place for that matter. Holliday inn isn't fancy by any means but is leaps and bounds better than hyatt place.

Family_with_children

4/10

Poor

01 Jun 2026

Kent

We checked in on the wrong day (my fault). Paid an additional $100 because of the mistake, They gave us a handicap room. As my wife entered the bathroom she nearly fell as the floor was bubbled at the entrance. My wife noticed there was not a hair dryer. We called the front desk and one was delivered. The shower did not have a stop around the edges and water covered the floor. This is why the wood was bubbled at the entry. Water running from the shower and into the room. This is so dangerous. What if my wife had plugged in the hair dryer? The sink in the bedroom was backed up. This was our worst stay of the year and we travel weekly. Bad......

Partner

10/10

Exceptional

01 Jun 2026

Benjamin

Everything was great!
Only thing I would have liked to see was some smart tvs.

Self

4/10

Poor

30 May 2026

Varun

Water clogging both in sink and in bath tub and also not so.good breakfast, we have been staying for last few years but this time breakfast was not great and water clogging issues persisted for both nights

2/10

Poor

29 May 2026

Charmaine

The hotel charged me for the room again on check-out even though I paid for the room upon booking through Expedia. Check your receipts and bank accounts!! It's been over a week and still fighting with the hotel to get my money back. No response from the hotel at all and apparently the manager there tells their staff they're not taking calls. Stay away if you can!!

Family_with_children

10/10

Exceptional

29 May 2026

Lisa

We have stayed here several times. Its close to so many restaurants and things to do. The staff is always helpful and nice. The rooms are spacious and clean.

Partner

2/10

Poor

27 May 2026

Liz

The blankets on both beds are full of mold. I have pictures but I can not post them here. Waiting to speak with managwe now

Partner

2/10

Poor

27 May 2026

Armin

Stayed May

6/10

Pleasant

26 May 2026

JEFFREY

The property was well maintained and from what we were told was newly renovated. We were there for a concert and was appreciative of the shuttle trip to the venue. However the trip back was somewhat chaotic with no real structure on pick up protocol. We ended up walking back to the hotel.

Upon arrival & check-in the staff was friendly and prompt with getting us registered and card keys ready. However, when we got to the room and opened the door we were surprised by other guests personal items laying on the bed. We returned to the front desk and were
immediately given a new room. This room did not have a pull out couch as requested at booking. The room was spacious and clean. The window blind was down upon entry to the room and would not raise up.
We will stay at a Hyatt again and possibly even this location. Things happen and we understand this. Just a few things that need ironed out.

Partner

8/10

Excellent

26 May 2026

Barbara

Breakfast was delicious with a wide selection. Beds were comfortable. Everyone was very nice.

Partner

10/10

Exceptional

25 May 2026

NATALIE

Very clean well located hotel. Check in was slow but did not take away from our stay. There was a concert near by and everyone checked in at once. Shuttle to venue was superb!

Partner

2/10

Poor

24 May 2026

Samantha

I booked our reservations to a third-party booking site. Our check-in time was scheduled for three. We showed up at three and was told that due to a sellout the night before and them being shorthanded that the rooms will not be ready till 4 o’clock. We left went to the mall and came back at 4 o’clock. Apparently everybody else was told the same thing so there was probably 20 people in line to check in they had one person working in the front desk two people standing there and not doing anything. I honestly believe they were just trying to buy more time to get the rooms cleaned by not checking more people in. We did not get checked into our room till almost 5 o’clock. Our room was not clean. Our AC was broke walked back down to tell them that the AC was broke and was told that we would just have to wait. They were busy and yes they were busy and maybe on any other day the hotel would probably been Great but they shouldn’t sell out all the rooms if they don’t have the adequate staff to clean them and have them ready for check ins the next day. I had my room booked almost 4 months in advanced. I can understand that things happen sometimes, but I never received an email stating that our check-in time had changed. Furthermore the staff was completely overwhelmed and didn’t know how to handle the situation and they were very rude.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Brett

Bathroom layout was bad. Hard to get in and close the foor

Partner

6/10

Pleasant

24 May 2026

Laura

I chose this hotel because it’s close to a concert venue. When I arrived the lobby was overflowing with people trying to check in. There was one desk clerk trying to handle it all and another one in training. They picked a terrible time to do that. I know he was doing his best but he said “it’s always like this on concert days”. The couple in front of me were given room keys and immediately came back to the lobby because there were still guests occupying the room. I was given room keys and the housekeeper literally had just started cleaning. Also, they had just removed the pools cover- it wasn’t open yet and it’s Memorial Day weekend. Come on Hyatt Place, do better.

Self

10/10

Exceptional

24 May 2026

Jay

The Staff Was Absolutely Amazing !!!

10/10

Exceptional

23 May 2026

CHRISTOPHER

Recommend stay....food all around!! Hotel was clean, rooms where very nice. And staff took IMMEDIATE attention to me when I came in.

Self

2/10

Poor

23 May 2026

Renee

Check in was at 4pm. We arrived at 5 pm checked in and went up to our room. Our room was not cleaned. The blanket was on the couch, no sheets on the bed. No trash liners, no towels etc. We had already taken all our things up to the room. We were on our way to a concert, we went to the front desk and told them. They said it would be done, to go to the concert. We came back at midnight and our room was not done. We were exhausted and just wanted to get cleaned up and go to bed. They made us get all our things bring it all downstairs. They changed us to a handicap room, we had to drag all our things back up to a new room. The room was not really set up well for us and we were exhausted to be going through all that. They didn't offer to comp us, to make up for the awful experience.

Partner

4/10

Poor

23 May 2026

Cheyenne

Parking was a positive it was free. The facility was old,smelly, sticky. The front desk girl kept giving us different times we could checkin. At one point she said 2 then 3 and finally a nice man said it's technically four even thought the website says three. That same confused girl also kept deactivating my room key. We're checking out and wanted to make sure we got everything out of the room and when we went upstairs to check the room key didn't work. She claimed she thought we were done and that's why she did it. If I personally didn't come up to you and check out then she shouldn't have done that. Also a big issue was we were provided a crib/pack and play for our child, which was filthy, moldy, smelled of too much cologne. And on top of that it was broken and wouldn't stay open. The elevator was dirty and the buttons didn't work. This facility was recently renovated but it's very while how low/degraded it was in so little time.

Family_with_children

8/10

Excellent

22 May 2026

CHERI

It was clean and staff was friendly

Partner

4/10

Poor

22 May 2026

Joe

Hotel was nice for the most part but when we got there that was worst of it all. We got sent to a room and it was already occupied which then got the gentleman upset and the hotel had to call the cops to get him to settle down. Then we got sent to another room which again was occupied. Finally about an hour later around 130am we finally got a room. We then went to go to breakfast the next morning and the breakfast staff was so rude, barely had a selection of good food, it was horrible. We ended up just leaving. It was one of the worst experiences we had!!

Friends_and_family Family

6/10

Pleasant

20 May 2026

Lisa

No housekeeping with little more than a “sorry” and no compensation for it not being done.

At 5:30 in the morning on both days the reception person was very loud in conversation with the cooks preparing breakfast. My hotel room was opposite the kitchen and was awakened much earlier than I needed

Coffee in the dining area at 6:40 am was cold on both days and I had to ask the cooks to make fresh coffee

Receptionist said he made the coffee at 5 am and clearly it did not stay hot

Partner

10/10

Exceptional

19 May 2026

Debra P

Breakfast was okay, but parking was Freda d felt safe.

Partner

10/10

Exceptional

16 May 2026

Kim

It was great. Staff was super friendly. Room was spacious. Shuttle was provided for the concert we attended. Good stay with lots near by.

Partner

10/10

Exceptional

11 May 2026

Jamie

I stayed for one night in business and I was impressed with the hotel. It was nice and clean and felt very comfortable. I will stay here again!

Self

2/10

Poor

10 May 2026

Donny

When we arrived at 4 pm we were told there were no rooms ready and we would have to put our name and phone number on a waiting list and they would call when it’s ready. At 6:30 we went back to the hotel after not receiving a phone call and then we were able to get our room. The paper with the names on it was still laying on the desk with only a few names checked off. The poor lady at the front desk was trying but it was too much for her to handle. We were told that they were severely short staffed on people to clean the rooms. The other thing that happened is the system to program the room keys was not working so they had to go let everyone in there rooms. The people that were on staff were trying but it was too much for them to handle. Not sure if this is a normal occurrence here but until they get the staffing fixed you may want to look at other hotels.

Partner

2/10

Poor

10 May 2026

Brenda

At check in no rooms were available. Waiting list to get prepaid room.

4/10

Poor

10 May 2026

kevin

They have speakers in the ceilings in the hallways. The music is so loud that it kept us from sleeping. I asked the guy at the front desk at 3am if he could turn it down. He stated he didn’t know how to do that.

Family

2/10

Poor

10 May 2026

Tori

When we originally showed up at 5:00 pm the lobby was packed with other people. They looked miserable and like they had been there a while. We kept hearing people asking others “did they even give you a refund” we knew immediately something’s going on. We didn’t have time to wait to check in so we left and went to dinner and our concert. We tried calling to check in before we lost the reservation, that I had already been charged for. We kept getting the run around. Fast forward to close to 11:30 , we show up to check in and there are still issues. The man at the front desk was very short and wouldn’t give any reasons as to why we had no room to stay in. And tells us that we can just walk to Aloft “just out here” pointing outside. And hands me a paper with some of my info. And the paper stated Hyatt would take care of the room charge to a certain amount , since they had already charged my card at the Hyatt. But he left the amount blank. So instead of being charged for just the one room charge, I now have two room charges on my card. And honestly I think both rooms should have been compensated. At the end of the night, we had a place to lay our heads, but it was not a great experience at all.

Friends_and_family Friends

2/10

Poor

09 May 2026

Amanda

Staff is extremely rude, and will not do anything out of their way to help you. The room wasn’t ready until 1 1/2 hours after check in. The front desk was in no hurry to make sure we got the room we reserved. They tried to put us in a double queen instead of a king and told us we could wait if we didn’t want that. No apology, no urgency to get anything done. Just 20 customers in the lobby watching them do nothing. Punk staff with bad attitudes. Do not recommend.

Partner

2/10

Poor

09 May 2026

Joo

Not in a good condtion. Poor management. Many things are not working in this facility

Business

10/10

Exceptional

03 May 2026

Danielle

Enjoyed our anniversary stay

10/10

Exceptional

01 May 2026

Syed

Great breakfast

Family

8/10

Excellent

30 Apr 2026

Anita

not enough light in the bathroom where toilet is

2/10

Poor

28 Apr 2026

Nyra

Well for one I didn’t have a phone in my room and also my room had a leak and my refrigerator didn’t work and I did tell them but they didn’t replace it

4/10

Poor

26 Apr 2026

Hye

Hyatt is a name brand hotel, but this location has an issue with customer service. I called and filed a complaint about personal items went missing in our room while we went out to spend time in Atlanta. Hotel supposed give me a call back after the reviewing the case, but they never called and never solved the issue. This was a huge disappointment.

Family_with_children

8/10

Excellent

26 Apr 2026

Jessica

Clean but not exactly what i expected. Had to wait because there weren't enough people on duty at 3:20pm. My room was ready, which was nice but the elevator was so hot and cramped. The site was nice and not too over done for the area.

Partner

4/10

Poor

26 Apr 2026

Sean

Check in was 4pm. We arrived at 415pm. Room not ready. Checked again at 5pm. Room not ready. Checked again at 6pm. Room not ready. Finally got Checked in at 615pm. Staff very nonchalant about all of it. AC in Room didn't cool Room to anything lower than 72 degrees. Very muggy in the room.

Partner

10/10

Exceptional

25 Apr 2026

Joline

The property and hotel is the best one in the Alpharetta area. I have stayed at hotels all over Alpharetta and this one has been the best. The manager and staff are kind, helpful and accommodating. This will be my preferred choice of stay going forward

10/10

Exceptional

23 Apr 2026

Evan

The breakfast was a little underwhelming.

Partner

8/10

Excellent

22 Apr 2026

Viquar

We wanted to checkin quick as we had to leave for a wedding ceremony, but had to wait 15 mins becuase the front desk was unmanned. It caused us delays.
The bathroom lock was broken.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

mansata

Clean, receptionist staffs very welcoming and professional. Breakfast was ok but kitchen staffs very rude and unprofessional. Guests can heard them talking abouts paying guest of overeating

10/10

Exceptional

19 Apr 2026

Timothy

Rooms were excellent, and very clean

10/10

Exceptional

19 Apr 2026

David A

Clean room, breakfast was good, definitely recommended.

Family_with_children

8/10

Excellent

12 Apr 2026

Adam

I don’t think the room can sleep 6 adults; the sofa bed is really only big enough for one average sized person. Bathroom was tiny and not enough trash cans in the room. But breakfast was good, and the staff were all friendly.

Family_with_children

8/10

Excellent

12 Apr 2026

Adeel

Sofa bed was not comfortable
Breakfast was good
Staff was ok

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Laura

Rooms were great, beds were so comfortable and the breakfast was delish!

Family_with_children

8/10

Excellent

10 Apr 2026

Andrew

Breakfast is okay. Parking is good.

Partner

10/10

Exceptional

08 Apr 2026

Carlos

Great Stay!

Partner

2/10

Poor

04 Apr 2026

maha

No hot water in the shower

Family

2/10

Poor

04 Apr 2026

MAHA

No hot water
Very loud guest
Staff does not want even to listen to us
They even nocked on our door at 3 am

Family

2/10

Poor

02 Apr 2026

Abbigail

When I checked in, my room was very hot, and the air conditioning was not up to par. The glasses in the room were dirty. I was unable to sleep well all my second night because there was so much noise coming from some type of sports tournament. It was horrible. After checking out, I went outside to have a smoke break and to arrange for my ride, after paying for a less than satisfactory stay, 2 hotel workers approached me and said that the general manager, said I had 10 minutes to leave the property. I was godsmacked, because I did not think that I would be mistreated in that way after just paying almost $300 for my stay. I wanted to know why I was being treated this way, and the front desk clerk said that they had a problem with homelessness, which is not true because, I'm from that area, and there is rarely any visible homelessness. But, I was a quiet, paying guest who was simply waiting on her ride and was targeted and dehumanized by these Hotel staff members. I believe that my race did play a part of it. People of the same race can be biased toward each other. It was so humiliating, and so unexpected to be mistreated like this The quality of the rooms, breakfast, and customer service were all way below average. I hope that if these people continue in the hospitality industry, they will learn to understand what that word means. I hope that they will also understand how to treat others with dignity

Self

8/10

Excellent

30 Mar 2026

Eilat

Rooms are really big and spacious. There are no drawers to store the clothes which was inconvenient, only a small closet. Breakfast was amazing with many options, it’s actually cooked in a kitchen not just microwaved garbage. Staff is very courteous and any issue was solved promptly. Overall we were very happy and will definitely be back.

Family_with_children

4/10

Poor

28 Mar 2026

Ashanti

First of the staff we encountered were friendly and helpful. This was our first time staying at a Hyatt as we usually are loyal to a competitor. We were assigned a top floor room where a group of young people were also staying in several rooms. They have a quite a party up there at the expense of everyone on the floor. The odor from the drugs they were smoking leaked into our room and we all woke up with headache from it. Despite several visits from hotel staff their party continued until the wee hours of the morning meaning we did not get any sleep. I feel like they should have been asked to leave.

We were so upset and angry that we skipped breakfast so we cannot review any of that.

Our sink also had a leak that we had to deal with.
Unfortunately, their lack of removal of these unruly guests make this my first and last visit which is a shame because the hotel itself looked pretty clean and in a convenient area.

Family_with_children