Name: Hilton Garden Inn Atlanta North/Alpharetta
Address: 4025 Windward Plaza, Alpharetta, 30005, US

10/10

Exceptional

24 Jul 2026

Alesia

I loved my stay and I will be back soon!!
Thank you so much!!

4/10

Poor

23 Jul 2026

Norman

Mostly outdated didn’t give that feel of home

4/10

Poor

19 Jul 2026

Grehgory

Floors are ripped in hallway. Old paint needs to be remodel. In a good area for business pleasure. Staff can do a little better than friendly. Customer service is a high priority to make customers happy. No one can make every one happy. But try.

Self

10/10

Exceptional

18 Jul 2026

Keoasha

Perfect stay. No complaints!

Partner

2/10

Poor

16 Jul 2026

Douglas

Disappointed that the breakfast was charged for and competitive hotels give the same breakfast for free. I have no plans to ever stay at a Hilton hotel ever again.

Self

10/10

Exceptional

01 Jul 2026

Scott

Always quiet and safe with very friendly staff. Highly recommend!

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Bernd

the restaurant told us to go somewhere else, they only prepared snacks

Business

10/10

Exceptional

30 Jun 2026

Pedro

todo excelente 100% recomendado

4/10

Poor

30 Jun 2026

David A

Horrible policies. They WILL NOT add a person to your reservation on the phone, even though they have your number shown on the reservation and they COULD call you back on that number to be sure the request you made to ADD person was legit (instead the mantra over & over, a garbage excuse about \"safety policy\").
They COULD transfer me to a manager when asked but DID NOT. They COULD have a manager CALL me back when I left a voicemail BUT THEY DID NOT even though i told them it was URGENT.
End result? My sweetheart had to SIT in the LOBBY for over a half hour UNABLE TO ENTER THE ROOM WE PAID A LOT OF MONEY FOR, until I arrived.
I will never stay here, or ANY HGI, again. (I even told them I would not unless they had a manager speak to me asap - they did not care enough to even get on the phone).
Also, the pool was not clean enough & hall carpet torn up (but the breakfast was good & asian dude running it was terrific).

Partner

8/10

Excellent

30 Jun 2026

Renee

When I checked in the 2 women were AMAZING‼️
Customer service was top notch.
The 1 woman when I checked out was not a pleasant experience. She tried to turn her attitude around, but it was too late‼️
The property needs a renovation.
Cracks filled with puddy and hardwood in the bathroom was loose‼️

Self

10/10

Exceptional

29 Jun 2026

Cesar

Our team had an amazing stay! We were in town attending a business conference, and from the moment we arrived, the staff made us feel welcomed and well taken care of. Everyone was friendly, professional, and genuinely cared about making our stay enjoyable.

I especially want to recognize Keisha, Loraine, and Luise. They went above and beyond to accommodate our team, always greeted us with a smile, and provided outstanding customer service throughout our stay. They truly made a positive impression on all of us.

The only minor issue we experienced was a slight damp, humid smell in one of the rooms. However, it was a small inconvenience compared to the exceptional service we received, and the staff handled everything with professionalism and care.

Thank you for making our business trip such a great experience. We truly appreciate your hospitality and look forward to staying with you again the next time we're in town!

Business Friends

6/10

Pleasant

24 Jun 2026

Alison

Hotel is conveniently located in the technology corridor. The interior is quite dated. Walking down the hall to my room it was clear there was little to no air circulation, along with very dated carpet wrinkling up. The carpet should be replaced as it poses a trip hazard. Once I got into my room, it was clean although it had a bit of a musty smell and was quite warm, again with no air circulating. Once I turned on the air conditioner it didn't seem quite as muggy, but still not a fan of that old used room smell. I personally would not choose to stay in this hotel again unless there were no other options nearby.

Self

8/10

Excellent

21 Jun 2026

Charles

Great property …it’s just gonna need renovations soon.

Family_with_children

8/10

Excellent

20 Jun 2026

Hanna Marie

I stayed for work. It was what I needed for a short stay

Self

8/10

Excellent

18 Jun 2026

Eldar

Good.

Family_with_children

10/10

Exceptional

14 Jun 2026

Keisha

It was great. No complaints.
Would come back.

Partner

8/10

Excellent

13 Jun 2026

Donita

The room was a bit dated but everything was clean and in working condition. The desk staff was super helpful.

Family_with_children

4/10

Poor

13 Jun 2026

Richard

This place is no hilton. It's more like a super8. Not clean, not well equipt, not well maintained. It's bad. Staff is rude and put out by doing their jobs. It's horrible. Stay elsewhere, anywhere else.

Partner

6/10

Pleasant

12 Jun 2026

REBECCA

The staff at the property were polite & greeted us every time we arrived to the property. Breakfast was not the best I’ve eaten at a Hilton hotel. There were many selections available for full breakfast, Most items were overcooked. The room & linen was clean, the carpets throughout the property were badly stained. Hallway carpet on the 6th floor was lifted and very dirty.

Partner

6/10

Pleasant

11 Jun 2026

Terrance

Check in staff was friendly. Lobby is nice and clean. Pool area is good.

The only trouble is the 518 room we had smells like old mildew like the floors need a good disinfecting. Not so cozy when it’s stinky.

Family_with_children

10/10

Exceptional

11 Jun 2026

Joshua

Gentleman that helped me checking in at night (he was tall, had an hat and suit on) was a great staff.

4/10

Poor

08 Jun 2026

Chris

Hotel is not kept up as well as a normal Hilton hotel. Ceilings were damaged in our rooms and the hallways, the carpet in the hallways was bunched up and tearing up.

Family_with_children

10/10

Exceptional

07 Jun 2026

Jessica

Great my second time coming

10/10

Exceptional

04 Jun 2026

Angela

Great experience except we couldn’t get anyone to answer when we hit button at front door

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Brittni

Easy check-in, delightful staff, safe area, easy parking, lovely room, no complaints.

Partner

10/10

Exceptional

26 May 2026

Jennifer

Great place to stay and close to everything

Friends

8/10

Excellent

25 May 2026

Samuel

The room and bathroom were both cleaned, however the tub needs to be switched out. The drainage was hole had rust on it.

Family

8/10

Excellent

24 May 2026

Samantha

It was clean enough. Definitely needs some renovations to the actual foundation and paint and not just furniture. The staff was so so except the bar and breakfast staff, they were a delight. Would I stay here again? If I needed to, would I recommend this to anyone? Nah. The breakfast situation was a whole ordeal. I paid an extra $2 to receive free breakfast for my entire room but only 2 of is were added. They wanted $13 for breakfast or $9 for continental. That's just too much. Just add it to the fees for a set price. Imo

Friends_and_family Family

4/10

Poor

24 May 2026

Karina

Immediately walked out of the first room I had been assigned it smelled absolutely horrible like rot or something. The second room I got was decently clean and didn’t smell like the first. The property overall had a mildew smell and the hallway carpets were filthy. The pictures make it look very modern but in reality everything was very dated.

Partner

10/10

Exceptional

24 May 2026

Wesbert

The front desk was wonderful and there was any unpleasant to complain about.

6/10

Pleasant

19 May 2026

Zhe

Not a good experience overall. I stayed there for three nights. After the second night, I requested housekeeping for my room early in the morning, but the room still had not been serviced when I returned in the evening. I called the front desk to ask what happened, and they said they would arrange a new room for me, but I never received any follow-up afterward.

Friends_and_family Family

8/10

Excellent

18 May 2026

Jonathan

Everything was clean and no smells or anything bad. My only complaint (minor) was that the rooms were a little old. Not a big deal, really, but they're noticeably dated and in need of a refresh.

Self

10/10

Exceptional

18 May 2026

Aurelio

Nice work

Friends

8/10

Excellent

17 May 2026

Demissew

the corridor was smell

Friends

8/10

Excellent

17 May 2026

Shengjie

Relatively old property

2/10

Poor

17 May 2026

Koteshwar Rao

Staff were not ready to listen for the request from customers
No complimentary service was provided

Family_with_children

6/10

Pleasant

17 May 2026

Ashley

In town for a soccer tournament. Decent place to stay. Doesn’t appear to have been updated in many years. No conditioner and not enough towels for the number of guests. I responded to the customer service text asking if we needed anything, but there was no reply. Also can’t say I’ve ever stayed in a hotel with full beds! If we’re in town for this tournament again, we’ll look elsewhere.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Adriniadora

I enjoyed it . I was looking for a decent quiet place . Furthermore I love antiques. Thanks for the hospitality, it’s hard to find in some parts of.

4/10

Poor

13 May 2026

Jeff

I never do reviews, but I’m doing one on this place to help folks out. Look elsewhere!! Place hasn’t been maintained or updated since new. Stains and paint chips all over the walls. Drawers so old they kept opening by themselves. Bed like sleeping on granite. It’s now a 2 star hotel pretending to be more.

4/10

Poor

12 May 2026

Paul

The place is dingy. Nothing is filthy but nothing is clean. It's a hotel room you don't want to be in. It's not an inviting place. The staff is nice but I won't stay here again.

10/10

Exceptional

11 May 2026

Brandon

Good

Friends_and_family Family

6/10

Pleasant

11 May 2026

Erica

I called room service for extra face cloths and towels she never came to give them to me. The elevator was broken not running at all. We had to take the stairs due to the elevator not working at all.

Partner

8/10

Excellent

10 May 2026

Jimmy

Clean. Friendly staff.

Self

8/10

Excellent

10 May 2026

Melissa

Room was clean

They need to pull out the hallway carpet to the rooms

It was ripped and bumpy

Breakfast was good

Friends_and_family Family

6/10

Pleasant

09 May 2026

jarvin

It will do for a one night stay the elevator was not working. The fourth floor button was stuck. Had to take the stairs on the third floor or either the fifth floor. The breakfast is not included in the price so please check it. It’s $20 a plate. Other than that it was good for the price in the area.

10/10

Exceptional

04 May 2026

Cassey

Loraine was absolutely the best.

Partner

8/10

Excellent

04 May 2026

jelle

Fine hotel to spend the night. A little dated accommodation. Quiet location and easy access to everything in the area.

Family

4/10

Poor

04 May 2026

Michele

Yes it was good a bit expensive for what it was but good.

Partner

2/10

Poor

03 May 2026

Susan

Im a gold member and the desk clerk Loran was not nice at all. I know I booked through a 3rd party but that was bc it was last minute. She didnt speak, she kept coughing not covering her mouth or apologizing
I asked her about the bottled water she said its for honors members. I said I was. She got an attitude and advised bc I did 3rd party I wasnt privileged to get. I advised ive done 3rd party before an was able to get it . I get it, even though I never heard that before but she didnt have to be rude and blow me off. I felt like I was an inconvenience to her when I first walked up. If you pull camera she wasn't even busy

Self

10/10

Exceptional

03 May 2026

Terry

Great place!

Self

10/10

Exceptional

03 May 2026

Alex

Could not wait for breakfast

10/10

Exceptional

03 May 2026

Sandra

Front desk staff was very helpful. My room overlooking the wooded courtyard was very quiet and relaxing. Thank you for having a heated swimming pool and offering delicious coffee and citrus water all the time. The only suggestion I have is to bring in a professional carpet company to fix the carpet in the hallway on the 4th floor. It obviously was installed by someone who really did not know what they were doing and is definitely a tripping hazard.

2/10

Poor

02 May 2026

Jonny

It’s in need of major TLC, elevator 1 is broken - according to staff. Being on floor 4, waited a while to get our families luggage up (4X). Wouldn’t recommend. Spend extra and go elsewhere

10/10

Exceptional

29 Apr 2026

John

Brice has been most helpful and a great person for the front desk. She is kind, helpful and remembers me from visit to visit

Self

2/10

Poor

28 Apr 2026

Vamsi

I had a very frustrating and unacceptable experience at a Hilton Garden Inn during my stay from April 24–27.
The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint.
Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard.
The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in.
Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all.
Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused.
This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service

Family_with_children

8/10

Excellent

26 Apr 2026

Janice

Pretty crowded and guests were noisy. But the hotel was clean and girl at desk very helpful when we asked to change rooms because of barking dogs next to us. Cleaning staff however had no clean towels for us and never brought them back.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Venkateshwar Rao

Didnt eat breakfast

Family

10/10

Exceptional

26 Apr 2026

LaJoya

Everything

Family_with_children

6/10

Pleasant

25 Apr 2026

Paul

Hotel is really mediocre, not gross but shabby

10/10

Exceptional

25 Apr 2026

Renishia

THIS WAS THEEEEEE BEST STAY IVE EVER HAD AT ANY HOTEL, EVER!!! TAMIKA was absolutely incredible. She’s so sweet, soft spoken voice, compassionate, intelligent and beautiful 💙💙. The room was so clean. I didn’t even have to bring in my own cleaning products to clean behind the staff. The sheets were crisp and white. The pillows were so comfortable. I had some of the best sleep ever here. I love that I had a Keurig machine in my room with a good green mountain coffee lol. I will absolutely stay here again and again and again thank you for being so kind to me at this beautiful hotel.

Self

8/10

Excellent

24 Apr 2026

Philip

The staff was very helpful and made our stay comfortable. The breakfast was good and the kitchen/service staff were excellent. I'll definitely stay there again.

Family_with_children

8/10

Excellent

23 Apr 2026

Thomas George

Goo and clean

6/10

Pleasant

23 Apr 2026

Catherine

I was under the impression from the hotel listing that free breakfast came along with the room. That wasn't the case. You have a breakfast option but have to pay extra for it. Didn't like that I was surprised that morning when I took my small kids down to eat.

Family_with_children

10/10

Exceptional

21 Apr 2026

Ida

Loved everything!

6/10

Pleasant

20 Apr 2026

Vesta

Convenient location, decent price.
The carpet in the hallways is torn. The sink faucet was loose, the workers were on personal calls instead of helping the customers.
The breakfast is overpriced.

Partner

10/10

Exceptional

15 Apr 2026

Kim

Great hotel! Very clean and awesome dog walking area.

Pet

6/10

Pleasant

14 Apr 2026

William

Room was clean bed was comfortable staff was fantastic. the property is aging and needs a renovation. Carpets have waves in them elevators are broken, walls are badly repaired and everything in general has a slight feel of disrepair

Self

10/10

Exceptional

12 Apr 2026

Sandra

Breakfast was nice. Clean area.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

withny

Everything works out well

Self

4/10

Poor

11 Apr 2026

Timothy

I guess this is the world we live in in 2026, but breakfast (which was a buffet) was not complimentary. To my shock and amazement i was presented with a bill portfolio with a $14 charge for breakfast. i assumed (to my detriment) that the breakfast was complimentary as it has been in countless hotels i’ve stayed at for the past multiple decades. nothing was mentioned that there was a charge for breakfast. But in an age where everybody is squeezing every penny, shouldn’t be surprised. still leaves a bad taste in my mouth when i was presented with a bill folio as i ate my buffet meal of scrambled eggs and sausage. i will from now on always confirm whether a breakfast buffet is complimentary or not. if its not complimentary i will definitely go to a real restaurant for breakfast in the future.

10/10

Exceptional

09 Apr 2026

fuat

Good

Self

10/10

Exceptional

06 Apr 2026

Angel

I really liked this hotel. Everything felt clean, well kept, and the place overall is well equipped.

Kenia at the front desk was honestly the highlight. Super kind and professional. I don’t usually write reviews, but I had to because of her. I had a last-minute flight issue and she helped me extend a few hours past checkout. She didn’t have to do that, but she did and that meant a lot.

Room was good, breakfast is decent (depends on your Hilton status), and there’s a bar if you don’t feel like going out. Prices are a bit high, but that’s expected.

Overall, solid stay. Would definitely come back.

Self

10/10

Exceptional

05 Apr 2026

Dmytro

Great

Friends

10/10

Exceptional

28 Mar 2026

Rodney

Breakfast was great. Good sleep and back on road on time.

Partner

10/10

Exceptional

26 Mar 2026

Shane Allen

Every morning had a great selection breakfast buffet. Staff was very polite and attentive. My room was in great shape and incredible water pressure for the shower. Would definitely stay again if I was in the area.

Self

10/10

Exceptional

25 Mar 2026

Rhonda

Room was comfortable!

Partner

8/10

Excellent

24 Mar 2026

Latanya

Rooms was clean

10/10

Exceptional

24 Mar 2026

atef

Good

Self

10/10

Exceptional

23 Mar 2026

Wendy

Staff were helpful and rooms were clean.

Friends_and_family Family

2/10

Poor

21 Mar 2026

michael

Worse hotel ever! Stayed 2 nights and reported that the sink is clogged the first night. and nothing has been done to repair it or fixed since I checked out. Room key doesn’t work, sucks when your on the 5th floor and have to take the elevator back down when there’s a tour bus full of high school kids in the hallway and elevator. Staff was not friendly at all! I should have read other people reviews!

Self

10/10

Exceptional

20 Mar 2026

Kimberly

Always wonderful

4/10

Poor

16 Mar 2026

Momen

Room clean yet old w/ cracks in furniture.
Walls super thin heard my neighbor snoring ALL night

10/10

Exceptional

15 Mar 2026

Christian

Great

Self

8/10

Excellent

12 Mar 2026

calvin

Staff very friendly, hotel clean.

10/10

Exceptional

10 Mar 2026

Doug

A beautiful location, a beautiful room, great staff, and great food,

10/10

Exceptional

06 Mar 2026

Janet

Beautiful property and service was great.

8/10

Excellent

04 Mar 2026

Emilio

It’s average

Self

8/10

Excellent

04 Mar 2026

Oksana

Я не була в барі

Friends_and_family Family

4/10

Poor

02 Mar 2026

phil

Upon check-in I was unapologetically told they did not have the particular room that I reserved. That is completely unacceptable. I had the option of cancelling my reservation or accepting a much less ideal room configuration. I don't understand how I can book a particular room online, pay for it at that time, and then be told that my reservation means nothing.

Family_with_children

6/10

Pleasant

24 Feb 2026

april

Everything was \"decent\" at best.

Family

2/10

Poor

23 Feb 2026

SHAYLA

Staff was very unprofessional, was not able to check in until after 315 pm. Very bad experience worst that I have actually had with an Hilton brand

8/10

Excellent

23 Feb 2026

Andrew

Great staff and super easy check-in. My only issue is that breakfast is not included with your stay.

Business Self

8/10

Excellent

22 Feb 2026

Keith

Staff was very nice. Room was clean.
Check in was difficult due to system being down. It took 20+ minutes of standing at the check in desk to get my room that the maintenance man had to let me in as a key could not be made. It did take a day for the staff to get this corrected in the system. Before correction, another person was assigned the room with a key and walked in as me and my daughter were in the room. This person ended up giving me the key. Later that day another person knocked on the door claiming it was his room.
After these struggles, the rest of the stay was nice.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Cecil

The stay was good

6/10

Pleasant

19 Feb 2026

Sandra

The host for the breakfast area was not very welcoming and hovered over guests while they were selecting their food.

Partner

10/10

Exceptional

17 Feb 2026

Joshua

Staff was very friendly, room was clean, however breakfast should be free. Wasn’t anything special. They charge it to your room $13-$14/person. Other than that, pool was good, room was good, didn’t get any grief about my dogs, but I will say they should probably clean the broken tree limbs out of the parking lot. Overall great stay and I will be back.

Partner

4/10

Poor

16 Feb 2026

Dheerata

We could not use the pool as they had maintenance working on it. However, they clearly lied as they said

8/10

Excellent

16 Feb 2026

Patrick

Room was clean and the bed was very comfortable. Multiple times, there was very strong cigarette smoke in the elevator.

Business_and_leisure Partner

4/10

Poor

16 Feb 2026

Torrance

The refrigerator in the room would not get cold and the Caucasian lady at the front desk stayed on the phone and would look at me like what do you want when I approached the front desk and the guy running the breakfast area was very rude

Partner

6/10

Pleasant

15 Feb 2026

Shaunise

Check-in staff wasn’t courteous (she answered her personal phone as we were standing there waiting for her to greet us, and she spoke so low and without eye contact so it was difficult to understand her). Indoor pool was closed (one of the main reasons we booked this particular hotel was the pool). There was a sock left from the previous guest in plain sight (shows the lack of cleaning that was done). TV isn’t a smart tv, so your just left with the digital tv options.

Leisure Partner