Hilton Garden Inn Atlanta North/Alpharetta

6/10

Pleasant

11 May 2026

Erica

I called room service for extra face cloths and towels she never came to give them to me. The elevator was broken not running at all. We had to take the stairs due to the elevator not working at all.

Partner

8/10

Excellent

10 May 2026

Jimmy

Clean. Friendly staff.

Self

8/10

Excellent

10 May 2026

Melissa

Room was clean

They need to pull out the hallway carpet to the rooms

It was ripped and bumpy

Breakfast was good

Friends_and_family Family

6/10

Pleasant

09 May 2026

jarvin

It will do for a one night stay the elevator was not working. The fourth floor button was stuck. Had to take the stairs on the third floor or either the fifth floor. The breakfast is not included in the price so please check it. It’s $20 a plate. Other than that it was good for the price in the area.

10/10

Exceptional

04 May 2026

Cassey

Loraine was absolutely the best.

Partner

8/10

Excellent

04 May 2026

jelle

Fine hotel to spend the night. A little dated accommodation. Quiet location and easy access to everything in the area.

Family

4/10

Poor

04 May 2026

Michele

Yes it was good a bit expensive for what it was but good.

Partner

2/10

Poor

03 May 2026

Susan

Im a gold member and the desk clerk Loran was not nice at all. I know I booked through a 3rd party but that was bc it was last minute. She didnt speak, she kept coughing not covering her mouth or apologizing
I asked her about the bottled water she said its for honors members. I said I was. She got an attitude and advised bc I did 3rd party I wasnt privileged to get. I advised ive done 3rd party before an was able to get it . I get it, even though I never heard that before but she didnt have to be rude and blow me off. I felt like I was an inconvenience to her when I first walked up. If you pull camera she wasn't even busy

Self

10/10

Exceptional

03 May 2026

Terry

Great place!

Self

10/10

Exceptional

03 May 2026

Alex

Could not wait for breakfast

10/10

Exceptional

03 May 2026

Sandra

Front desk staff was very helpful. My room overlooking the wooded courtyard was very quiet and relaxing. Thank you for having a heated swimming pool and offering delicious coffee and citrus water all the time. The only suggestion I have is to bring in a professional carpet company to fix the carpet in the hallway on the 4th floor. It obviously was installed by someone who really did not know what they were doing and is definitely a tripping hazard.

2/10

Poor

02 May 2026

Jonny

It’s in need of major TLC, elevator 1 is broken - according to staff. Being on floor 4, waited a while to get our families luggage up (4X). Wouldn’t recommend. Spend extra and go elsewhere

10/10

Exceptional

29 Apr 2026

John

Brice has been most helpful and a great person for the front desk. She is kind, helpful and remembers me from visit to visit

Self

2/10

Poor

28 Apr 2026

Vamsi

I had a very frustrating and unacceptable experience at a Hilton Garden Inn during my stay from April 24–27.
The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint.
Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard.
The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in.
Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all.
Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused.
This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service

Family_with_children

8/10

Excellent

26 Apr 2026

Janice

Pretty crowded and guests were noisy. But the hotel was clean and girl at desk very helpful when we asked to change rooms because of barking dogs next to us. Cleaning staff however had no clean towels for us and never brought them back.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Venkateshwar Rao

Didnt eat breakfast

Family

10/10

Exceptional

26 Apr 2026

LaJoya

Everything

Family_with_children

6/10

Pleasant

25 Apr 2026

Paul

Hotel is really mediocre, not gross but shabby

10/10

Exceptional

25 Apr 2026

Renishia

THIS WAS THEEEEEE BEST STAY IVE EVER HAD AT ANY HOTEL, EVER!!! TAMIKA was absolutely incredible. She’s so sweet, soft spoken voice, compassionate, intelligent and beautiful 💙💙. The room was so clean. I didn’t even have to bring in my own cleaning products to clean behind the staff. The sheets were crisp and white. The pillows were so comfortable. I had some of the best sleep ever here. I love that I had a Keurig machine in my room with a good green mountain coffee lol. I will absolutely stay here again and again and again thank you for being so kind to me at this beautiful hotel.

Self

8/10

Excellent

24 Apr 2026

Philip

The staff was very helpful and made our stay comfortable. The breakfast was good and the kitchen/service staff were excellent. I'll definitely stay there again.

Family_with_children

8/10

Excellent

23 Apr 2026

Thomas George

Goo and clean

6/10

Pleasant

23 Apr 2026

Catherine

I was under the impression from the hotel listing that free breakfast came along with the room. That wasn't the case. You have a breakfast option but have to pay extra for it. Didn't like that I was surprised that morning when I took my small kids down to eat.

Family_with_children

10/10

Exceptional

21 Apr 2026

Ida

Loved everything!

6/10

Pleasant

20 Apr 2026

Vesta

Convenient location, decent price.
The carpet in the hallways is torn. The sink faucet was loose, the workers were on personal calls instead of helping the customers.
The breakfast is overpriced.

Partner

10/10

Exceptional

15 Apr 2026

Kim

Great hotel! Very clean and awesome dog walking area.

Pet

6/10

Pleasant

14 Apr 2026

William

Room was clean bed was comfortable staff was fantastic. the property is aging and needs a renovation. Carpets have waves in them elevators are broken, walls are badly repaired and everything in general has a slight feel of disrepair

Self

10/10

Exceptional

12 Apr 2026

Sandra

Breakfast was nice. Clean area.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

withny

Everything works out well

Self

4/10

Poor

11 Apr 2026

Timothy

I guess this is the world we live in in 2026, but breakfast (which was a buffet) was not complimentary. To my shock and amazement i was presented with a bill portfolio with a $14 charge for breakfast. i assumed (to my detriment) that the breakfast was complimentary as it has been in countless hotels i’ve stayed at for the past multiple decades. nothing was mentioned that there was a charge for breakfast. But in an age where everybody is squeezing every penny, shouldn’t be surprised. still leaves a bad taste in my mouth when i was presented with a bill folio as i ate my buffet meal of scrambled eggs and sausage. i will from now on always confirm whether a breakfast buffet is complimentary or not. if its not complimentary i will definitely go to a real restaurant for breakfast in the future.

10/10

Exceptional

09 Apr 2026

fuat

Good

Self

10/10

Exceptional

06 Apr 2026

Angel

I really liked this hotel. Everything felt clean, well kept, and the place overall is well equipped.

Kenia at the front desk was honestly the highlight. Super kind and professional. I don’t usually write reviews, but I had to because of her. I had a last-minute flight issue and she helped me extend a few hours past checkout. She didn’t have to do that, but she did and that meant a lot.

Room was good, breakfast is decent (depends on your Hilton status), and there’s a bar if you don’t feel like going out. Prices are a bit high, but that’s expected.

Overall, solid stay. Would definitely come back.

Self

10/10

Exceptional

05 Apr 2026

Dmytro

Great

Friends

10/10

Exceptional

28 Mar 2026

Rodney

Breakfast was great. Good sleep and back on road on time.

Partner

10/10

Exceptional

26 Mar 2026

Shane Allen

Every morning had a great selection breakfast buffet. Staff was very polite and attentive. My room was in great shape and incredible water pressure for the shower. Would definitely stay again if I was in the area.

Self

10/10

Exceptional

25 Mar 2026

Rhonda

Room was comfortable!

Partner

8/10

Excellent

24 Mar 2026

Latanya

Rooms was clean

10/10

Exceptional

24 Mar 2026

atef

Good

Self

10/10

Exceptional

23 Mar 2026

Wendy

Staff were helpful and rooms were clean.

Friends_and_family Family

2/10

Poor

21 Mar 2026

michael

Worse hotel ever! Stayed 2 nights and reported that the sink is clogged the first night. and nothing has been done to repair it or fixed since I checked out. Room key doesn’t work, sucks when your on the 5th floor and have to take the elevator back down when there’s a tour bus full of high school kids in the hallway and elevator. Staff was not friendly at all! I should have read other people reviews!

Self

10/10

Exceptional

20 Mar 2026

Kimberly

Always wonderful

4/10

Poor

16 Mar 2026

Momen

Room clean yet old w/ cracks in furniture.
Walls super thin heard my neighbor snoring ALL night

10/10

Exceptional

15 Mar 2026

Christian

Great

Self

8/10

Excellent

12 Mar 2026

calvin

Staff very friendly, hotel clean.

10/10

Exceptional

10 Mar 2026

Doug

A beautiful location, a beautiful room, great staff, and great food,

10/10

Exceptional

06 Mar 2026

Janet

Beautiful property and service was great.

8/10

Excellent

04 Mar 2026

Emilio

It’s average

Self

8/10

Excellent

04 Mar 2026

Oksana

Я не була в барі

Friends_and_family Family

4/10

Poor

02 Mar 2026

phil

Upon check-in I was unapologetically told they did not have the particular room that I reserved. That is completely unacceptable. I had the option of cancelling my reservation or accepting a much less ideal room configuration. I don't understand how I can book a particular room online, pay for it at that time, and then be told that my reservation means nothing.

Family_with_children

6/10

Pleasant

24 Feb 2026

april

Everything was \"decent\" at best.

Family

2/10

Poor

23 Feb 2026

SHAYLA

Staff was very unprofessional, was not able to check in until after 315 pm. Very bad experience worst that I have actually had with an Hilton brand

8/10

Excellent

23 Feb 2026

Andrew

Great staff and super easy check-in. My only issue is that breakfast is not included with your stay.

Business Self

8/10

Excellent

22 Feb 2026

Keith

Staff was very nice. Room was clean.
Check in was difficult due to system being down. It took 20+ minutes of standing at the check in desk to get my room that the maintenance man had to let me in as a key could not be made. It did take a day for the staff to get this corrected in the system. Before correction, another person was assigned the room with a key and walked in as me and my daughter were in the room. This person ended up giving me the key. Later that day another person knocked on the door claiming it was his room.
After these struggles, the rest of the stay was nice.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Cecil

The stay was good

6/10

Pleasant

19 Feb 2026

Sandra

The host for the breakfast area was not very welcoming and hovered over guests while they were selecting their food.

Partner

10/10

Exceptional

17 Feb 2026

Joshua

Staff was very friendly, room was clean, however breakfast should be free. Wasn’t anything special. They charge it to your room $13-$14/person. Other than that, pool was good, room was good, didn’t get any grief about my dogs, but I will say they should probably clean the broken tree limbs out of the parking lot. Overall great stay and I will be back.

Partner

4/10

Poor

16 Feb 2026

Dheerata

We could not use the pool as they had maintenance working on it. However, they clearly lied as they said

8/10

Excellent

16 Feb 2026

Patrick

Room was clean and the bed was very comfortable. Multiple times, there was very strong cigarette smoke in the elevator.

Business_and_leisure Partner

4/10

Poor

16 Feb 2026

Torrance

The refrigerator in the room would not get cold and the Caucasian lady at the front desk stayed on the phone and would look at me like what do you want when I approached the front desk and the guy running the breakfast area was very rude

Partner

6/10

Pleasant

15 Feb 2026

Shaunise

Check-in staff wasn’t courteous (she answered her personal phone as we were standing there waiting for her to greet us, and she spoke so low and without eye contact so it was difficult to understand her). Indoor pool was closed (one of the main reasons we booked this particular hotel was the pool). There was a sock left from the previous guest in plain sight (shows the lack of cleaning that was done). TV isn’t a smart tv, so your just left with the digital tv options.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Colleen

Hotel was very clean, no issues with the cleanliness of the rooms. Very happy. The staff was very nice and helpful. Quiet and very nice area with amenities close to the hotel.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Kelli

The room was fine. We booked here for the indoor pool that was advertised on the website. The pool was closed for maintenance the entire time and we werenot notified when we checked in. Tried to cancel and were told by one clerk we would not becharged but hen anoter said we would be charged even if we cancelled.

8/10

Excellent

15 Feb 2026

Miracle

The room was great could be more updated however the room was comfortable and clean. I would have gave 5 stars however the room service walked in my room twice while sleeping before my check out time. They did knock but when didn't get a response the door was open but they never entered once told someone In here. I feel that compliance should be recovered.

Leisure Friends

6/10

Pleasant

08 Feb 2026

Kathy

Room was clean . Bed was super nice . However I was there for a staycation and the indoor poor was not working and the outdoor fireplace was out of order . Disappointing.

Leisure Partner

10/10

Exceptional

02 Feb 2026

SHAOYAN

very clean rooms and friendly stuff

10/10

Exceptional

27 Jan 2026

zhirun

Beautiful lobby and spacious cafe areas, helpful staff, on site restaurant

10/10

Exceptional

25 Jan 2026

Ashleigh

Quick and easy check in through Hilton app. Clean, quiet room. Perfect for what we needed.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Karen

So, this property needs an overhaul. Carpet coming loose, wallpaper hanging, no heat in the hallways, only one elevator working- just lots of little things that need attention. The employees were kind and the pool was heated, but I would not stay at this property again when there are many more options closer to dining/things to do.

Leisure Family

10/10

Exceptional

20 Jan 2026

Dave

The room was very clean and bad was extremely comfortable. Plenty of water to take a shower pressure was very good.

Business Self

10/10

Exceptional

20 Jan 2026

Carl

.

8/10

Excellent

17 Jan 2026

Vesta

Staff were wonderful. No fan in the bathroom, the door wouldn't close without a bit of force.

Leisure Family

10/10

Exceptional

09 Jan 2026

Mike

Staff on duty weds evening was exceptional and went above and beyond

6/10

Pleasant

09 Jan 2026

Walter

The hotel wasn't in great condition. Didn't reflect the Hilton name.

6/10

Pleasant

06 Jan 2026

ANNAM

The staff was a bit moody they were not responding professionally

10/10

Exceptional

05 Jan 2026

Carlos R

Nice place

10/10

Exceptional

03 Jan 2026

Greg

Nice rooms. Clean
Safebarea. Kamlesh at front desk was vety friendly

Leisure Partner

10/10

Exceptional

02 Jan 2026

Ilse

Wow just wow !! Everyone is so sweet. The service is great. This is definitely going to be my go to spot every single time!

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Fada

less freindly

10/10

Exceptional

01 Jan 2026

Ronald

Nice staff

6/10

Pleasant

30 Dec 2025

Colleen

Room was clean. Neighbors were loud and I could hear them from my room. Toilet was running. Also, could not close the room darkening curtain fully due to the placement of the ac unit.

2/10

Poor

30 Dec 2025

Dawson

We had bugs in our room I mentioned it to the workers and nothing was done for us will not stay here again

Business_and_leisure Family

6/10

Pleasant

28 Dec 2025

Arianne

The room was nice but the very first night at check in there was a large Stink Bug on the ceiling. When I called the front desk I was told and I quote \"I am sorry I don't know what you want me to do\". We did eventually take care of it ourselves but that is definitely not how I expected it to be handled or how I ever expected to be treated by a Hilton.

Leisure Partner

8/10

Excellent

27 Dec 2025

Kimberly

Breakfast was just average but definitly not worth the 13 extra we had to pay when most breakfast bars are included with stay. Also the fact that they had water in room with notes srating only free for diamond memebers and regular guests would be charged 2.00 per bottle was a little offputing . But rooms where clean and neat and well stockex with towela beds were super comfy.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Jermika

The bed was comfortable but the decor is older. Like completely open the window and microwave (renovated hotels don’t typically have either)

But honestly if they renovated the place it would be 4 stars.
The staff was cool, nothing above and beyond. The breakfast is $13, eehhh it was good the first morning but very basic. Should be included
Plenty of parking, not from GA but the location seemed pretty decent.

I wouldn’t recommend until they renovate

Business_and_leisure Family

8/10

Excellent

25 Dec 2025

Sulieman

The breakfast menu was okay but it was a basic hotel breakfast. I don't understand why they would charge anyone for those items

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Sherlyn

The room was clean and comfortable.

Business

10/10

Exceptional

19 Dec 2025

Holly

Amazing staff! Thank you

4/10

Poor

16 Dec 2025

Prahallad

The room was ok but wifi was awful. Breakfast was also not great compared to other hotels i have stayed in last 15 years. I don't even want to talk about the GYM that they mention proudly under their description.

10/10

Exceptional

15 Dec 2025

sameh

Breakfast

Leisure Self

4/10

Poor

14 Dec 2025

Kyleigh

unexpected charges i was unaware of till we arrived

Leisure Family

6/10

Pleasant

14 Dec 2025

Amarilys

Old old carpet, cracked bathtub fixtures. Clean but just super used. Pillows are AWFUL. Plus side: friendly staff.

8/10

Excellent

13 Dec 2025

Roger

Found some ants and even smaller insects in the bathroom in Room 231

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Richard

This hotel is quite dated. Carpet in the halls and rooms look like they haven't been updated since the 1980's. Same with the furniture. Staff was ok, and bed was nice. Still, I would likely not stay there again.

Business

10/10

Exceptional

09 Dec 2025

Damien

Everything was great

4/10

Poor

07 Dec 2025

Portia

The room was old. There was a large water stain on the floor. The door to the bathroom wouldn't shut. The sheets were scratchy and there were hairs on the towels. I was charged a $25 incidental fee not a hold a fee. This didn't seem like a regular Hilton because of the fees, cost for breakfast and poor upkeep.

10/10

Exceptional

07 Dec 2025

Dana

Had a very nice stay here. Was especially impressed by the breakfast and the home cooked eggs. No complaints!

Leisure Family

8/10

Excellent

06 Dec 2025

Alison Buckner

Stained comforter

Business

2/10

Poor

05 Dec 2025

Jamara

WORST EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE! I BOOKED WEEKS IN ADVANCE I CALLED OTW TO THE HOTEL TO CONFIRM RESERVATION . THE MAN THAT ANSWERED THE PHONE TOLD ME WE WERE ALL SET MIND YOU ITS KNOCKING ON 10PM ONCE WE ARRIVED OUR ROOM WAS SOLD THE REST WERE DIRTY CUSTOMER SERVICE WAS TERRIBLE AS IF THEY DIDNT KNOW THEIR OWN POLICY AFTER MIDNIGHT WITHOUT ANY HELP I WAS STUCK IN A DIFFERENT CITY NO HOTEL OR TRANSPORTATION. IM TRUMATIZED

Leisure Partner

10/10

Exceptional

04 Dec 2025

Amy

I spent a week here while visiting family in the area. Any time we called the front desk they were very responsive, and the pool was very clean and well heated. Towels were kept replenished in the pool area each day.

2/10

Poor

03 Dec 2025

Dan

I would never recommend this hotel, and we will never be staying there again.

We were in Alpharetta for 4 days, and this hotel was $25 night cheaper than the Evenly that we usually stay at by Avalon. I figured the $25 difference was because it was further from downtown and Avalon….and the hotel was rated good on Hotels.com plus it is a Hilton brand, so I booked it. How wrong I was!!!

This is the oldest dingiest hotel I’ve stayed at in a LONG time…..and I’m not super picky. A nice clean holiday inn express is perfect for me.

Everything at this hotel was old, cracked, dilapidated. Lights buzzing like crazy in the hallway. Overflowing trash cans. Elevator looks like it came from a crackhouse downtown Atlanta. The actual elevator is as slow as I’ve ever experienced. We were on the fifth floor and would wait 10 minutes to get down to the lobby. The heat in the lobby didn’t work - it was 50 degrees in the morning. Everything was dated and old. The faucet in the tub so bad that it almost filled up overnight after the room cleaner left the drain plugged. Scratched up, beat up furniture in the room. Oh yeah, they only clean the room every other day. If the dogs in the room next to me, place smell like weed. The breakfast was absolutely disgusting. Everything from the hard boiled eggs to the fruit tasted old and like I’ve been sitting in a tin for a month.

I never leave reviews on hotels.com but I wanted to let everyone know how bad this place is.

Friends_and_family Family

4/10

Poor

02 Dec 2025

Jayson

The hotel seemed very old and in need of renovation. The mattress was horribly uncomfortable and the bathroom was always humid due to a water leak in the bathtub faucet. I definitely will not be staying at this hotel again. I thought it would be a nice hotel to stay at due to it being a \"Hilton\" but I was very disappointed.

Leisure Partner