Hotel De Prins

2/10

Poor

03 Mar 2026

KRYSTELL

Me había hospedado anteriormente en este hotel y no había tenido inconvenientes, pero en esta ocasión en el cuarto que nos asignaron había cucarachas.

Partner

10/10

Exceptional

27 Feb 2026

Danae

Super friendly and helpful staff despite our limited Spanish. Room was clean. No fridge or microwave, but for the price I have no complaints. We will be back :)

Partner

10/10

Exceptional

12 Dec 2025

Steve

Always my first hotel option. Don't expect luxury but this is a comfortable, good value hotel with an excellent location. On the edge of the Zona Rosa, it escapes the noise but is only a short walk from the metrometrometro,andsurrounded by cafes restaurants. Light ,

10/10

Exceptional

09 Dec 2025

José Guillermo

GREAT LOCATION, VERY CELAN AND SAFE!!

Business Family_with_children

10/10

Exceptional

14 Nov 2025

alex

Everything worked out perfectly.

Friends_and_family Friends

2/10

Poor

04 Aug 2025

Refugio

I booked and paid my reservation on Expedia. When I arrived they said they did not have my reservation in their system. I showed them the reservation and receipt but they had no room for me. I had to leave to another hotel and called Expedia who issued my refund.

10/10

Exceptional

28 Apr 2025

rangel

Great

Amazing Great hotel

Self

10/10

Exceptional

09 Apr 2025

Antonio

Awesome

Leisure Self

8/10

Excellent

31 Mar 2025

Eduardo

No comments

Business_and_leisure Self

10/10

Exceptional

26 Dec 2024

Abraham

Todo estuvo bien

Leisure

8/10

Excellent

26 Dec 2024

Melesio

It's al ond building, basic and if you're on a budget it works.

Leisure Self

10/10

Exceptional

12 Dec 2024

Luis

The property is just what we needed for our stay, a clean, quiet, and safe place. While we had no shower/ water temperature issues as other reviewers had, we did have a toilet that was malfunctioning. The response from the staff was prompt and kind. Additionally, we had an unfortunate and unexpected health situation the night of arrival. The front desk was quick to call for help without any hesitation. A day after returning from the hospital, the staff did a wefare check. Once recovered, Diana from the reception desk helped us schedule tours. We were able to save on the cost when compared to Viator and Get-Your-Guide. All in all, our stay was great. Be mindful when reading other reviews. This is not the Ritz Carlton. You are not paying for a high-end resort. The bathroom is small and you don't get all the amenities of such a hotel. If you plan on enjoying the city and surrounding areas all day, this place is perfect for the price point. Additionally, you can walk to coffee shops, restaurants, street vendors, and the metro station. We had an excellent stay at Hotel del Principado.

Leisure Partner

8/10

Excellent

08 Dec 2024

Haitao

Safe

8/10

Excellent

19 Nov 2024

Edward Emmett

Hotel Principado is a small, simple hotel near the Zona Rosa in Mexico City; For the past fifteen years I have visited there at least twice a year and absolutely love it. I've known four of the staff members for all those years and they treat me like family when I come to visit. It's a lovely, shady old fashioned neighborhood lined with trees and walking distance to anything you might want or need. In fact, it's walking distance to some of the finest restaurants - like the Casa de Mariachis where there is an 8PM Cultural Floor Show that can't be beat - after enjoying a delicious meal of Mexican BBQ and side dishes. Chapultepec Palace is within walking distance and in all these years I've never seen everything in that palace or its surrounding park. The hotel is simple, no a/c because you don't need it and a lovely dining room and restaurant. There is a business area where you can use a computer or sit and read. The street food surrounding the hotel is more than delicious and two blocks away is Bellinghausen a restaurant founded by a German Chef in 1915 and it's the kind of elegant that has gone right out of fashion - fabulous meals and the finest service in Mexico. Hotel del Principado has become my home away from home. Yes, it could use a coat of paint, but, I wouldn't stay anywhere else!

Business_and_leisure Self

10/10

Exceptional

16 Sep 2024

Miguel

bien

Business Self

8/10

Excellent

02 Mar 2023

Felix

Staff very helpfully and courtesy exelente.

Leisure Family

8/10

Excellent

04 Jan 2023

jesus

The waitress men work in the restaurant he's horrible he treats you with no respect he showed no respect for the Spanish people he's very friendly with an Asian people people they speak English but the Spanish people he is horrible treating them

Business_and_leisure

10/10

Exceptional

21 Sep 2022

Ricardo

Close to everything....location, location, location. Small boutique hotel, could run out quickly in case of an earthquake.

Leisure Self

8/10

Excellent

17 Jun 2022

Sandra

I liked that it was so close to the embassy and CAS and parking safe and easy.
I did not like that I paid for 4 people and there were only two towels and they were not very happy to give us more towels.

Business Family

10/10

Exceptional

18 May 2022

Kenny

The staff there are beyond caring , and very very nice!!!

Leisure Partner

8/10

Excellent

15 Apr 2022

George

Good overall but poor wifi

Good stay overall clean comfortable rooms. Good breakfast. Two negatives. The wifi signal was very weak and at times unusable. For a hotel in this class and price solid good wifi should be a given. Also the pillows were very uncomfortable. Fortunately I brought my own but if I had'nt, I wouldn't have rested well.

Self

10/10

Exceptional

25 Feb 2022

Todd

Very nice staff.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2022

Pablo

Excelente ubicación

Leisure Family

10/10

Exceptional

11 Sep 2021

Frances

Excelente mi estadía aquí.
El lugar está súper bien ubicado a pasos de la zona rosa.
El staff fue muy amable y dispuestos a ayudarme en cualquier cosa que necesité. Muy agradecida, seguramente volveré.

Leisure Self

10/10

Exceptional

30 Aug 2021

Pablo

Excellent location and services overall

10/10

Exceptional

10 Jul 2021

Verified traveler

Excellent location, restaurant in hotel and lots of other restaurants a few steps away. Hotel is not quiet so expect to hear traffic and doors opening and closing from other guests but overall would stay here again. Staff is helpful and friendly. Hotel is clean.

Leisure Family

10/10

Exceptional

10 Jun 2021

Ariel

Always a good place to stay

Always a good and safe place to stay. Affordable and close to everything. Repeat guest here.

Partner

8/10

Excellent

01 Jun 2021

Verified traveler

Location

Leisure Friends

10/10

Exceptional

27 Apr 2021

Verified traveler

It was nice, clean and confortable .

Leisure Partner

10/10

Exceptional

25 Mar 2020

Verified traveler

nice place, well located and good service, I recommend it

Leisure

10/10

Exceptional

17 Mar 2020

Phillip S

Like staying with family

My hotel of choice in CDMX. I am greeted like an old friend and treated like family.

Self

6/10

Pleasant

03 Feb 2020

Suzanne

Hospitality 101: needs direction & refinement

Location good. Room comfortable, however not impressed with lack of bathroom towelling, two very old, patched & ragged towels, no bath mat so coming out of shower was on wet, slippery floor. Also, all dirty hotel laundry was left in piles in the hallways well into the night.
Breakfast was good, waiters were friendly, efficient and well dressed in their black & whites w ties. However the desk employees were dressed in jeans, t-shirts, runners and puffy jackets, resembling more of a street gang not what you’d like to see in hotel reception. Communication w them was also difficult & they were not helpful in showing our receipts for our stay & one day refund.

Partner

8/10

Excellent

29 Jan 2020

Nica

The hotel is in a great location. It was a bit cold in our room during our visit. I realized the next morning that a hallway window had been left open and the cold air filtered into our room.

Friends_and_family Partner

6/10

Pleasant

08 Jan 2020

Ariel

Repeat guest but a little disappointed this time

Repeat guest here. I was a little disappointed this time around because when we got to the room there weren't any towels in our bathroom. We immediately went outside and asked the maid to give us some towels and she reluctantly gave us two and told us that she was not provided with enough towels to do the room service that day. Another complain, the Wi-Fi was extremely slow and many times it dropped the connection. The positives are that the rooms are fully renovated now and the bathroom shower has good water pressure and the breakfast buffet included in the package is pretty good.

Partner

10/10

Exceptional

30 Dec 2019

Steve

Great staff, location and value

I always try to stay here: great location, friendly staff and large, clean comfortable rooms. Wifi is good and the restaurant has a good buffet breakfast. Noise bothers me at night so I always ask for a quiet room towards the back. That said, this street might be OK if you were in the front. It doesn't seem that busy.

Self

8/10

Excellent

16 Nov 2019

Verified traveler

Close to everything and the staff was very nice will use this hotel again

Friends_and_family Family

2/10

Poor

19 Oct 2019

Verified traveler

There aren’t towels and the staff never cleaned the bedroom and not easy access to your car

6/10

Pleasant

03 Oct 2019

JLC

The location is great. Although the room was comfy and clean, on my first night the running water started coming out black/dirty and I did not have warm water. The rest of the days the water was fine. I also did not get my included breakfast validated one of the mornings. Apart from these critiques, I would recommend it.

Leisure Self

8/10

Excellent

02 Oct 2019

Carlos

good hotel weak wi fi

Good hotel, clean, good service and very well located. The wifi is very weak in the rooms. very disappointed with the wifi

Self

2/10

Poor

04 Sep 2019

Verified traveler

Habitación sucia, y sin aire acondicionado, lo que me obligó a abrir la ventana. No se que fue peor, si el calor o los zancudos que entraron por la ventana durante la noche.
Todavía no he recibido el reembolso de la segunda noche que no use, a pesar que reporte inmediatamente a Expedía las irregularidades.

Friends_and_family Family

10/10

Exceptional

27 Aug 2019

Verified traveler

Wifi is bad, but everything else is good excelent service, excelent room

Leisure Self

4/10

Poor

07 Aug 2019

Verified traveler

Hicimos la reservación de 2 habitaciones, una con cama king y otra con 2 camas (lo que significó un costo adicional), pero al llegar nos querían dar 2 habitaciones con una sola cama y tuvimos que negociar para que la entregaran, el ascensor no servían y nos asignaron una habitación en el 4to piso, sin ayudarnos con las maletas.
Hubo un día que nos hicieron limpieza en los cuartos y otro donde al llegar la llave no abría y no había nadie en la recepción para apoyarnos.
A varios empleados les falta el sentido de atención al cliente y son displicentes con los huéspedes

Leisure Family

10/10

Exceptional

11 Jun 2019

Phillip S

Friendly, Comfortable and convent

I have stayed at the Del Principado numerous times and have always been treated in a friendly manner as a respected guest. The rooms, recently renovated, are spacious and comfortable. The area is generally quiet; shops and good dining are in walking distance.

10/10

Exceptional

04 Jun 2019

Ariel

Great location

I stayed at this hotel several times in the past. Stayed at a rehabbed room this time around. I liked the renovations they did to the room and the bathroom. The breakfast was very good and a very good deal if you buy it when you book the room. Will stay again next time I am in Mexico City.

Partner

6/10

Pleasant

05 Apr 2019

Verified traveler

Good location and reasonable price. Front desk staff was always helpful and friendly. Restaurant staff could be more friendly and do a better service. The building will benefit from new paint outside. And the rooms do not have AC.

Business_and_leisure Self

10/10

Exceptional

19 Jan 2019

Steve

Excellent as always

Excellent as always. I've stayed here many times, the staff friendly and helpful. This stay I arrived at 9am after a night bus and could check in immediately because the room was free. Some hotels would make you wait. Great location for the Zone Rosa and Metro Insurgentes, fruit and juice stalls one end of the block and a great coffee/ choc place (La Rifa) at the other. For the price, worth it.

10/10

Exceptional

15 Jan 2019

liam

Great location for a visit to Mexico city

Stayed 5 days. Old hotel. Great staff You get what you pay for. Stop complaining when you are paying $40 a night. If you want the Hilton go to the Hilton. I will definitely stay here again.

10/10

Exceptional

14 Jan 2019

Verified traveler

very feiendly staff and location is very close to everything..shops. restaurants clubs

8/10

Excellent

31 Dec 2018

Carlos

Great location, the area is close to bars and restaurants and public transportation, also big and comfortable beds.

There were two things i did not like: 1) The first day we found dirty cleaning cloths on a table wich were kind of disgusting, and 2) Really bad wifi connection!!! They should invest more money on it, since we spent hours without being able to connect, or the connection was unstable

Leisure

6/10

Pleasant

31 Dec 2018

MGG

Some of the staff members were excellent, some of them weren't that great, room was clean, didn't have enough lighting but it was ok, as we were leaving we were asked by one of the workers to make sure to leave a tip for him cause we were leaving a mess to clean, we left the trash, we didn't know we were supposed to clean our own room.

Leisure Friends

6/10

Pleasant

18 Dec 2018

Verified traveler

the room was great , just that the rooms are very cold during the night and the noise from the outside you can hear it inside the rooms.

6/10

Pleasant

04 Nov 2018

Alessio

The room was quite dirty - it was obvious that the floor and the surfaces had not been cleaned for all the time I stayed there, ended up being dusty.
From my room you could hear basically everything that was going on in adjacent rooms, as if it were in mine.
I did not like the cheeky face of the waiter asking for a tip every morning at breakfast and, when I didn’t give it to him, the change of quality of the service towards myself.
On the contrary, the hotel staff was very friendly and helpful. The location is quite central, so that is a pro.

8/10

Excellent

04 Nov 2018

Verified traveler

Has a great location, close to different entertainment places

8/10

Excellent

02 Nov 2018

Jim

Very clean and comfortable. Great service, great location!

Partner

8/10

Excellent

23 Oct 2018

Verified traveler

The location is good, but they are fixing some rooms, sometimes it was so noisy.

8/10

Excellent

14 Oct 2018

Irma

In the hotel was to noise, the other guests were to loud, construction inside n outside as well, the walls to thin u can hear next door, what’s going on, the room to narrow.

10/10

Exceptional

17 Sep 2018

John

Great Place

The staff at the hotel were wonderful. The rooms were clean--- I was late eating breakfast, so I can't give an honest review. I would certainly stay here again.

8/10

Excellent

09 Sep 2018

Daniel

Location
Price / room rate
Great service of staff

8/10

Excellent

25 Jul 2018

Verified traveler

Good place

I was very pleased and would stay there again front desk personel was very helpful

8/10

Excellent

27 Jun 2018

Ariel

Budget hotel in a great location

Plus = Great location, affordable rates, decent size room and bathroom, good Wi-Fi, acceptable breakfast, comfortable bed.
Cons= It needs updating.

Partner

4/10

Poor

26 Jun 2018

Richard

needs improvement

Hotel room booked was for 2 double beds, breakfast included. Room received was 2 single beds. When hotel staff was notified, we were informed because we are 2 people that is what we get, but they would give us free breakfast (already included?). As a result, one of us had our feet hanging off the end of the bed (hence the need for the double beds). Bathroom sink was cracked (dangerous), drain in bathroom floor was broken and jagged (also dangerous), room walls were falling off due to water damage and room door did not close properly (had to slam it shut due to misfit...gap between door and frame). We booked for four nights and only stayed for one night.

2/10

Poor

12 Apr 2018

Kay

Nasty place to stay.

My son's bad and mine had bed bugs my son was full of bites all over his body we change rooms a few time and norhing change staff could hdlo me.

8/10

Excellent

08 Apr 2018

Verified traveler

Management was friendly, And very helpful. Good location

6/10

Pleasant

28 Mar 2018

Gordon

Good location

Tiny bathroom, no view, clean and friendly staff. On website breakfast buffet is included with room but if purchased through Expedia breakfast is not included- disappointing
Good location though, but not sure if I’d stay again.

6/10

Pleasant

18 Mar 2018

Verified traveler

Friendky staff
Great customer service
Safe area

6/10

Pleasant

15 Mar 2018

acaaleks

Good location in zona rosa

The bathroom was very small; room small; not many channels on cable tv; loud banging noise all afternoon on my last day of stay. The bright spot is the breakfast buffet for 120 pesos, although not that much to select from.

8/10

Excellent

12 Mar 2018

Angela

Solid budget hotel in hip location

Great hotel on a budget. The staff was very attentive and took care of all of my needs, including changing my pillow to a flatter one, changing my fan, and even going to pick up my laundry when the cleaner’s hours didn’t mesh with my work schedule. I got complimentary breakfast added to my long (one month) stay so I can’t complain there but the only real suggestion would be to include different cereals/ fruits since it was the same granola and same 3 fruits each day. Otherwise I had a really pleasant stay.

2/10

Poor

08 Mar 2018

Verified traveler

Very badvi was waiting for a room for 3 hours after my reservation one week before and pay

10/10

Exceptional

21 Feb 2018

david

Great hotel.

I have stayed here many times and have always been happy . Great staff very friendly nice property great location safe area . We had a minor earthquake and it affected the water . My only complaint on this trip is that there is no communication about the water . I want one whole day without any water coming out of the hot water faucet in the shower . Another day there was only Coldwater . I understood why but there was no communication, other than that always a good experience at this hotel . Also this hotel is very affordable , no fancy perks but I am always happy .

10/10

Exceptional

17 Feb 2018

Keith

Pleasant stay.

Great hotel , fantastic staff very helpful and caring. Excellent breakfast . Have stayed here 3 times now and will be back in November. So close to all major sites. Highly recommend it.

Family

10/10

Exceptional

15 Feb 2018

Doug

My favorite hotel in Mexico City

Great location in center of town. Staff bend over to help. Easy access.

10/10

Exceptional

06 Feb 2018

jeff

Great Experience!

Great location, Great Staff, Great Restaurant! spent 7 days at the hotel, couldnt ask for a better location! It was very easy to get around to all the tourist locations!

6/10

Pleasant

05 Feb 2018

Ranya

Simple accommodation in a great location

I cannot say enough about the friendliness of the staff. People here were kind, warm, and always friendly. The rooms are quite simple - the towels are super thin, water isn't so warm in the shower, and the blankets were thin (they did give us extra blankets - and yet, I'd stay here again. The breakfast was a pleasant surprise, the food was diverse and delicious. Overall, the location is really the best part of this place. It's close to so many restaurants, food stands, art fairs, and nightlife.

10/10

Exceptional

26 Jan 2018

Kent

Hotel Principado

Excellent hotel with a great location.

10/10

Exceptional

26 Jan 2018

Donnie

Love this little hotel. The staff is amazing & what a great location.

6/10

Pleasant

13 Jan 2018

laura

Great location poorly kept.

It is an ok hotel for the price.
No heating at all in rooms or lobby, We felt chilly, specially when dressing/undressing.
Some things such as hallway carpets need renovation. The curtains were tatty and old . Colors have faded and there were some torn parts.
Breakfast was good and reasonable in price. Service was the best feature, all staff were curteuos, quick and friendly.
Not sure if I would go back.

6/10

Pleasant

06 Jan 2018

Verified traveler

Nota a good hotel to rest

The service is bad, no confort at all. You can hear everything from the others rooms. Ideal dont recommend this hotel.
The only good tinglado that has this hotel is that is nevar to everything, You can walk to the Best places at mexico,.

10/10

Exceptional

05 Jan 2018

Steve

Great location, friendly staff

I've stayed here many times. A great location in a quieter part of the Zona Rosa and close to Insurgentes metro. Super friendly staff on reception. Breakfast is good value (you can pay locally which might be cheaper than the incuded price). Don't expect luxury but it's comfortable and a great choice.

4/10

Poor

18 Dec 2017

Verified traveler

Would not return.

Beds were not changed before my arrival, even though I was accommodated with an early check in. Asked for an extra blanket, was told they did not have any after agreeing to deliver to my room. Waiters in restaurant and concierge were hawking for tips. Price was economical but does not make up for poor service.

Family

8/10

Excellent

16 Dec 2017

phil

Room was small but satisfactory. Staff was great

Family

8/10

Excellent

01 Dec 2017

Luis Erwin

Great but need some renovation

Everything in the hotel is good but the condition outside the rooms. It looks old and needs renovation. Nonetheless, the service, location, and room are good!

8/10

Excellent

01 Dec 2017

Joaquin

Nice hotel in a very safe zone of the city.

The room was very comfortable and met the expectations I had. The room was clean, had a nice window to look outside, nice hot water to bathe and a TV to lay down and relax.

6/10

Pleasant

25 Nov 2017

Sandra

Great location; so-so hotel

Considering the prime location, this is a great deal... but you definitely get what you pay for.
The staff is very warm and friendly! Had we not arrived late and starving, we would have explored the places they suggested for dinner.
The bed is on the soft, lumpy side - not good for those of us with back issues.
People with allergies, be forewarned; the room had a smell of air freshener, which sadly never went away. Possibly the curtains were doused with Lysol?

On a good note- fantastic water pressure and hot water!

While the included buffet breakfast is good, dinner was abismal. Do yourself a favor and take the suggestion of the receptionist. Walk a block away to Sanborn’s! At the hotel restaurant for dinner, the enchiladas de mole had a tablespoon of chicken in total, and the tortillas had the consistency of having been over-microwaved. The mole itself was awesome. The other dish was supposed to have been chicken fajitas, but turned out to be onion fajitas with a few pieces of shredded over-cooked chicken thrown in. We had to ask for tortillas to accompany the fajitas. Strange, as we are Mexican, so this should have been a given!

Overall, you get what you pay for.

10/10

Exceptional

12 Nov 2017

rigo

Nice staff

Very nice staff..clean..room..friendly..close.to..everything..well..recomended

8/10

Excellent

16 Oct 2017

Alex

Great value at the Zona Rosa

Very conveniently located at the Zona Rosa, this has been a perennial favorite in terms of value for the money. Great service, parking availability also being a big plus, decent Sunday breakfast buffet. Only issue is WiFi connectivity/speed from the rooms.

Family

6/10

Pleasant

22 Sep 2017

Alex

Good Hotel

Close to Paseo de la Reforma, a simple and nice hotel. Good restaurant for breakfast

8/10

Excellent

18 Sep 2017

Rafael

Miami in el DF!!!!!! Location location location.

Hola. The location was great close to everything. Staff was great. The hotel is a little out dated and the wifi wasn't the best at times. Food was great and the hotel has a restaurant in it. For the price and location staying in a hotel set in the 90s was worth it. Would stay again. Felt like a golden girl. Hotel has airport service as well.

4/10

Poor

18 Sep 2017

Verified traveler

Definitely not a 3 star hotel

This hotel is overpriced and to me doesn't fit in the 3 star category. No A/C or fan in the rooms which made us open the windows and then had a bad sleep due to the amount of mosquitoes. Rooms also lack of good light and are very noisy. Bathroom old and not in good shape.

4/10

Poor

23 Aug 2017

Verified traveler

Old hotel, water dirty on sink. Good location. Expensive for what you get.

8/10

Excellent

04 Aug 2017

Kenneth

Good value centrally located hotel

Comfortable hotel centrally placed. It was only for a one night business trip and I would use again. We dined out on the evening to a recommended restaurant by the hotel staff. Breakfast was adequate

10/10

Exceptional

23 Jul 2017

Daniel A

Great place to stay for reasonably priced, super service and food, friendly staff, and immediate access to the Zona Rosa and the Metro. Just wonderful!

6/10

Pleasant

11 Jul 2017

Verified traveler

Reliable

The beds are very different from one another. You might get lucky and get a comfortable or hard one, or one that is very soft. Other than that, it is very clean, personable hotel. The buffet is good. Great helpful personnel, and the wifi is reliable !!!

4/10

Poor

10 Jul 2017

JC

Good location for business

Old and without any maintenance hotel.
Humidity everywhere, room doors unbalanced, difficulty for closing them.
Bathroom \"clean\" but a lot of dampness fungus.
Restaurant personnel bad service. Just the room service waitress great attitude and service level

10/10

Exceptional

02 Jun 2017

Ariel

Good customer service

We had a little issue with the first room they gave us, but customer service quickly corrected the situation. I'd recommend this hotel since it is centrally located and has great and friendly customer service.

Partner

8/10

Excellent

01 Jun 2017

Carolina

I recommend

You get what you pay for. Loved that I could include breakfast. Staff are very friendly. Hotel is very central. I'll most likely stay there when I go back.

Family

6/10

Pleasant

27 May 2017

Verified traveler

Located in good area of town

Friendly hotel staff, breakfast is a reasonable spread. Rooms can be a bit stuffy as no aircon a fan would help out a lot. Hotel is close to a lot of street food vendors and 7/11's etc. Metro statiion is only a few blocks away.

10/10

Exceptional

19 Apr 2017

Verified traveler

Great location close to everything.

Experience was great, the hotel staff accommodated my check in check out needs in a friendly manner. Hotel was close to everything and it was easy to get around. I would stay there again.

8/10

Excellent

17 Apr 2017

Imelda

Convenient hotel in Zona Rosa

The hotel is in a convenient location in Zona Rosa, close to restaurants and shops.
The hotel linens are old but clean. Staff was very friendly and eager to assist in any way. My only drawback is that I asked for No room service and someone entered my room and left us 2 water bottles and took our cell phone charger and portable cell charger (yes you are reading it correctly) I contacted the front desk and the rep said he would contact the operations manager and will get back to me. He offered to loan me a cell phone charger. The operations manager never got back to me. So if you stay in this hotel make sure you use the room safe or just take your valuables with you.

2/10

Poor

15 Apr 2017

Yefer Corro

Be aware - This people is not responsible

Be aware when you are booking with this Hotel. At first, when I arrived for the check in they told me they were cleaning my room, after 45 min. waiting in the lobby the receptionist told me they did not have a room for me (my stay was for the month of april 2017..and I paid on January 27, 2017, they charged my credit card but they did not provide a room for me) the only solution they gave me was sending me to another Hostal or Hotel near them, which is less expensive and low qualitity. So, make great decitions with this crazy hotel.

10/10

Exceptional

14 Apr 2017

William

Great staff and a great location for the price

The entire staff was extremely friendly. The rooms were clean, however, there is no AC but it does not get to hot.
The front desk was always willing to help with tours at prices below what you can find online. And it's near everything! Will definitely make this my hotel of choice.

Family