The Empire Hotel & Spa

8/10

Excellent

23 Jul 2026

Trevor

Lovely, friendly staff particularly Mary on the front desk and our room cleaner whose name I forget. Good breakfasts although we missed staff coming to our table asking “if all was ok?”
A very nice Victorian/Edwardian hotel with a car park (so important in a busy summertime Llandudno!). Handy location too.

10/10

Exceptional

22 Jul 2026

Lilian

Very relaxing & pleasant surroundings.
Everything in walking distance

10/10

Exceptional

16 Jul 2026

Bryan

Everything was excellent, room and food very good indeed.
Efficient friendly staff.

Car Park facilities are extremely daunting and presentation is poor.
It does let the Hotel down by quite a margin.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Alan

An absolute gem of a hotel in an excellent location, close to the pier and main shopping streets of Llandudno.
Food was fantastic and staff were very friendly and helpful to all our requirements.

Partner

10/10

Exceptional

25 Jun 2026

David

Location excellent and such a well loved hotel by staff and management. Great having the outdoor pool and sunbathing area during this heatwave. Room a bit small but well maintained and spotlessly clean. We will visit again.

Partner

10/10

Exceptional

18 Jun 2026

Jan

Have always wanted to stay here and my two night stay did not disappoint.
The staff are so helpful and friendly even hunting down needle and thread when a button came off my jacket.
I love the decor around the hotel especially the china on the dresser outside my room.
Couple of minor gripes. The curtains in my room had two large stains on them which were a bit off-putting and I was surprised there was no bottled water or tissues in the rooms.
Breakfast was really nice and there was a good choice.
The owners should be really proud of their staff because they all very obviously care about what they do.

Self

8/10

Excellent

17 Jun 2026

Margaret

Had a midweek two night stay here. Helpful friendly staff. The rooms were serviced each day.
Good choices for breakfast with efficient service. We had the evening dinner once which was decent value and although advertised as table d’hote had some good choices on there, with attentive servers.
We used the spa/pool both days and it a quiet calm space, this can be found under the hotel reached by a spiral staircase(handrails and non slip surfaces).
Comfortable lounge/bar area for relaxing or reading.
The demographic of the clients when we stayed was mainly retired people.

Partner

8/10

Excellent

14 Jun 2026

Stephen

The hotel.is really nice - the staff friendly, welcoming and attentive and the decor traditional and really well-kept. Room was clean with loads of wardrobe space and fridge, bed comfy and the breakfast (included) was very good. There seemed to be families of several generations who were repeat visitors and treated by the staff like friends rather than guests.

The only reason why I give 4 stars and not 5 is because of the pool and spa area. The changing area isn't near, nor does it have direct access to the pool, the pool was quite cold and the button to activate the whirlpool is nowhere near the whirlpool. You also have to activate the sauna and it took so long to warm up we couldn't use it. The steam room however, was very good.

Would I stay again?? If it was a bit less money (it was one of the most expensive hotels in Llandudno), without the pool and spa facilities, then yes.

Partner

10/10

Exceptional

10 Jun 2026

Steve

Yet another fantastic weekend break in this lovely hotel

Partner

8/10

Excellent

07 Jun 2026

ELERI

Nothing wrong with the hotel, would stay there again.

Partner

8/10

Excellent

06 Jun 2026

Jonathan

Nice hotel good location breakfast was good the only thing i would say is that the room and bathroom could do with updating. Thoroughly enjoyed our stay would stay again.

Partner

10/10

Exceptional

02 Jun 2026

Angela

This hotel is one of a kind - the history of the family business is wonderful and the 4th generation is continuing to invest in the hotel and continue to provide the 5* customer service that the Empire is famous for. They make you feel important and I do believe they value every customer. All the staff are so good at what they do. We Had a wonderful stay again and always look forward to staying here. The pool is lovely, the food exceptional, the service exemplary and the location perfect. We cannot fault any aspect of the hotel. It is the best in town and across the country in our opinion. Thanks for a wonderful stay and thanks to Kamil for taking our bags to the car and even helping to load them into the boot for us. This says it all about the hotel really; nothing too much trouble. See you again soon.

Partner

8/10

Excellent

27 May 2026

peter

Excellent.hotel near to all the amenities
Easy parking
Great staff
Super foid

Partner

10/10

Exceptional

11 May 2026

Viv

A beautiful hotel all staff have excellent customer service great facilities and rooms if I could make one improvement suggestion it would be to look at a jacuzzi outside upstairs but otherwise everything was perfect and thank you to all staff with congratulations for being open for 80 years.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Amanda

Only fault was side panel on bath needed repairing or replacing, was peeling and looked very tatty it let the bathroom down. Other than that no complaints. Friendly helpful staff, good food, nice indoor swimming pool + spa. Second time we've stayed.

Partner

10/10

Exceptional

04 May 2026

Janelle

Lovely step back in time vibe at this hotel. Staff are so helpful and friendly. Location is great. Breakfast is delicious.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

kenneth

Clean room good breakfast. Friendly staff

10/10

Exceptional

23 Apr 2026

Keith

Good breakfast. Lovely room with sea view.

Partner

8/10

Excellent

16 Apr 2026

Robert

Breakfast average. Staff good. Location excellent. Onsite parking available. Clean

Partner

10/10

Exceptional

16 Apr 2026

Rosamond

Breakfast was excellent with lot's of choices
Rooms were elegant but also comfortable

Partner

10/10

Exceptional

01 Apr 2026

David

Excellent hotel, staff and spa sevices

Partner

10/10

Exceptional

26 Mar 2026

Michael

Easy parking.Excellent bar.Comfortable sitting rooms.Good pool and gym.

Partner

10/10

Exceptional

23 Mar 2026

Kathryn

Our second visit to The Empire Hotel & Spa and it was as wonderful as ever! We had another lovely warm welcome and another beautiful room. Everything was perfect and made for a lovely relaxing break, swimming in the pool every day (sometimes twice!), enjoying a fabulous breakfast (the porridge is heavenly) and just everything about the place - we'll be back again next year or sooner if we can. Big thank you to all the lovely staff.

10/10

Exceptional

20 Mar 2026

Geoffrey

Excellent hotel, staff great rooms spotless facilities and food all good. Stop messing around with your phone and go!

Partner

8/10

Excellent

12 Mar 2026

MICHAEL

A pleasant stay, with easy access to Llandudno town and beach.
The pool area was nice, but it was a pity that the jacuzzi area was connected to the swimming pool and consequently cooler than normal.

Partner

8/10

Excellent

02 Mar 2026

Jim

Had a great stay. All communal areas comfortable with plenty of space to relax. All staff members courteous and polite. Large & spacious room and spotlessly clean. We will definitely be returning guests. Thank you

8/10

Excellent

02 Mar 2026

Michael

Staff brilliant, minor but bath towels & dressing gowns way too small. Lovely ambience, gym and pool.

10/10

Exceptional

25 Jan 2026

Sandra

Everything

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Louise

Such a lovely hotel, full of charm and character. It’s clear all staff take pride in their jobs as the place was spotless and they were all really friendly and helpful.

Partner

10/10

Exceptional

14 Jan 2026

Andrew Stuart

We had a good stay at the empire
We have been promising our selfs to stay there for ages and it was better than expected
The staff where great and the meals where great
Will be going again soon

Leisure Partner

10/10

Exceptional

14 Dec 2025

Kenneth

Room was excellent with good views, staff are a credit to the establishment

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

William

Fabulous stay, staff are very attentive and pleasant.
Spa was lovely and Jackie the masseuse was amazing!
100% recommend to anyone!
Thank you for a lovely experience 😊

Partner

8/10

Excellent

12 Nov 2025

Duncan

Staff were good,room was spotless, pool, gym and sauna were fantastic.

Leisure Self

10/10

Exceptional

11 Nov 2025

Stephen

Staff were very friendly and helpful.

8/10

Excellent

29 Oct 2025

D

The room was spotless and the staff were very pleasant and helpful. The staff on reception were particularly helpful.
We were disappointed that the evening meal menu was a fixed price 4 course meal, with no a la carte options. The food was lovely but we really didn’t want a four course meal.

Leisure Partner

8/10

Excellent

27 Oct 2025

Marjorie

We were very pleased with our stay at Empire Hotel, all facilities were good

10/10

Exceptional

16 Oct 2025

Sue

Llandudno is like being home

Leisure Family

8/10

Excellent

12 Oct 2025

Nicola

Perfect location, clean, large lounge and restaurant area's both welcoming, decorated and furnished well. Food was a very high standard. The water in indoor pool could have been warmer but all on all we had a very nice stay.

Leisure Partner

8/10

Excellent

29 Sep 2025

Deborah

Hotel lovely though showing signs of age . Could do with a face lift . I booked a manicure but only had a few colours and could not do french polish which was why o booked it in the first place so was very disappointed. Staff friendly and bed extremely comfortable

Leisure Partner

10/10

Exceptional

25 Sep 2025

Gaynor

My Mum and Dad have had an absolute amazing time..
Everything was completely wonderful!
Myself and my siblings booked my Mum and Dad in for their special anniversary, and they couldn't fault a thing.
They sincerely loved every single moment.
My Mum said they will definitely be returning..
The staff can't do enough to help,so friendly and helpful,every single member.
The room was simply beautiful,the food was outstanding.
We are all so happy that you have all contributed to make this so very special.
Thank You to you all..

Partner

6/10

Pleasant

19 Sep 2025

Bev

The only thing I didn’t agree with was there was only a four course meal on offer on a night time at £40 pp if you only wanted 2 courses it was still £40pp which I think is totally wrong.

Leisure

6/10

Pleasant

17 Sep 2025

christopher

Firstly when i checked in they gave me a very small room it was bot the room i booked ,i told the reception it was the wrong room and i was told all the rooms was standard ,i showed the room i went for on expedia.co.uk it was a much better room ,she trid to contact expedia.co.uk but they would not answer, so she tried the owners and they wanted to refund me but i did not want that because i wanted my holiday, then she offed me another room which was bigger and i had to except that,the porter told me it was for another couple but they would get the smaller room ,it looks like work out these rooms as first come first serve,i was very disappointed about it all but it didn't spoil my holiday

8/10

Excellent

14 Sep 2025

jayne

Staff very friendly and helpful, parking abit awkward.

Leisure Partner

8/10

Excellent

10 Sep 2025

Bernadette

Parking is everything in Llandudno and guaranteed this here.

10/10

Exceptional

06 Sep 2025

Margaret

There was plenty of seating area. Hotel was very clean. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Gary

All round excellent, clean and friendly ..

Leisure Partner

10/10

Exceptional

01 Sep 2025

Alison

The tea and coffee machines could have been accessable anytime However the rooms were well stocked with tea and coffee and the cups pots and coffee pots were a great size

Leisure Self

10/10

Exceptional

01 Sep 2025

martin

all the extras here

no complaints here, way above normal UK hotel/B&B... fridge, air cond, inside pool, even two lifts (for 3 storey unusual). Parking is a challenging skill, but then, having parking at all is unusual in these seaside places., so all is still100%!!

not part of hotel, but be careful seagulls down by pier... very aggressive if you have food.

Partner

10/10

Exceptional

18 Aug 2025

Michelle

Fabulous!!

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Janet

A lovely stay.

Leisure Partner

8/10

Excellent

11 Aug 2025

Jamie

Very nice place well looked after the room was very nice and the bed was lovely and comfortable.

10/10

Exceptional

03 Aug 2025

Lisa

Super friendly hotel

Amazing stay ,beautiful hotel very friendly, breakfast excellent and room very comfortable, great shower for myself and also grandson loves a bath, use of thd pool was great added bonus as we love swimming, only criticism was the set 4 course evening meal , i was on my own with grandson age 5 and we just wanted a snack ( maybe bowl of chips ) but was told they didn't do that so we had to go out and when we came back i asked for a hot chocolate from the free machine but was told it was only for after meal drinks, wouldn't stop us going again though

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Eileen

The property is very dated and could do with a complete refurbishment

10/10

Exceptional

26 Jul 2025

Phillip

The Empire

Really lovely hotel, spotlessly clean, very friendly staff, even carried our bags to our room for us.

Partner

10/10

Exceptional

24 Jul 2025

Craig

The friendliness of all the staff, they make you feel so happy and they are happy to help.

Leisure Partner

10/10

Exceptional

14 Jul 2025

JOHN

Top class hotel

Very enjoyable stay

Partner

10/10

Exceptional

13 Jul 2025

Gary

Fantastic hotel and excellent staff

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

Richard

Superb

A lovely hotel
Friendly polite staff
Good facilities

Partner

10/10

Exceptional

30 Jun 2025

D

Lovely hotel we've stayed a few times now it's always a pleasant stay.

Leisure Partner

8/10

Excellent

28 Jun 2025

Sue

Grand nostalgic hotel, luxurious bedrooms, lounges, dining facilities. Staff ever friendly and helpful. Slightly awkward to use the pool if disabled, leaves you no proper shower/changing facilities if cannot walk up spiral staircase, other than this fantastic convenient location for the tram, promenade/pier and nearby shops.

Leisure Family

6/10

Pleasant

07 Jun 2025

Trevor

I booked a No.72 room because it is larger than a standard. They allocated me a standard room

10/10

Exceptional

07 May 2025

Joan

Very welcoming, friendly reception staff. The hotel is spotless.
Good breakfast choice. Thoroughly enjoyed our stay.

Leisure Partner

10/10

Exceptional

02 May 2025

Judith

Good to find a great room, good food, friendly staff, excellent service all in one deal.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Keith

Friendly and helpful staff, good position

Leisure Partner

10/10

Exceptional

27 Mar 2025

Michelle

Empire & spa hotel

First stay at the empire and one of the best stays I ever ever had what a wonderful hotel & spa

Partner

8/10

Excellent

16 Feb 2025

Gwenan

Weekend stay

Lovely hotel friendly staff and comfortable room although a little small bed was a queen size but very comfortable
Friendly cleaner greeted us every morning on the second floor
Nice ambiance in the evening witha nice touch of a piano playing lovely environment to relax and have a drink
Convenient location including parking

Partner

10/10

Exceptional

13 Feb 2025

Lyndsay

I really enjoyed my stay at this hotel. Went away for a few days away as an early valentine's getaway. Despite the colder temperature, we both had a great time. The hotel was very clean, the staff were friendly and the location to the beach was minutes away. The facilities in the hotel were a bonus. I loved the use of the pool at the end of the day

Partner

10/10

Exceptional

26 Nov 2024

Bill

Always a comfortable stay with delicious food

Leisure Partner

6/10

Pleasant

19 Nov 2024

Nicholas

Pleasant but.

Pleasant stay but we stayed in room 6 which has 2 very big sash cord windows which are both draughty and cold you can also hear a lot of road noise ie: delivery trucks and bin wagons with reverse sensor warnings at 7am, so with the weather being rather cold the room was cold even with the heating on.

Partner

10/10

Exceptional

26 Sep 2024

Andrew

Excellent hotel, close to beach and shops.

Clean, tidy, well appointed room with daily room service and staff, all who were polite, informative and willing to assist.

Restaurant food and service was very good.

Without hesitation, we shall return for further stays.

Leisure Partner

6/10

Pleasant

26 Aug 2024

john

liked: decor,location, bar,indoor pool,views from Room 44.
disliked: lack of alternatives to 3 course evening meal, access to swimming pool, quality of breakfast.

Leisure Partner

8/10

Excellent

22 Aug 2024

Ruth

Parking very challenging

10/10

Exceptional

08 Aug 2024

Peter

Plenty of attentive staff, portraying a friendly manner. Food excellent. Large bar facilities. Convenient for promenade and shops

Leisure Family

10/10

Exceptional

07 Aug 2024

mark

Nice hotel - right place with parking

Great classic clean hotel with super friendly staff and great breakfast

You don’t need to know anymore .. as it’s all you would need for a short or a longer break

Partner

10/10

Exceptional

07 Aug 2024

Margaret

Relacing

Staff are incredibly friendly, nothing is too much trouble.

Partner

8/10

Excellent

02 Aug 2024

Tim

Great seaside hotel

Excellent hotel close to the beach and walking distance of train station. Pool and spa treatments,extensive lounges. Good all round service and food good. Only facilities criticism is that the gym is too hot to really exercise.

Partner

10/10

Exceptional

29 Jul 2024

Tia

Lovely hotel . Staff always smiling and very helpful nothing to much trouble.
Breakfast was lovely.
Lovely sitting area at the back of the hotel .
Look forward to going back 😃

Leisure

10/10

Exceptional

26 Jul 2024

Jacqueline

Fabulous public lounges,wonderful food,outstanding service

Leisure Family

8/10

Excellent

25 Jul 2024

Patricia

Would have ate dinner in resturant, but only seemed to have set 3 courses.

Leisure Partner

10/10

Exceptional

29 Jun 2024

D

Brilliant a lovely hotel. We keep going back so it must be lovely:)

Leisure Partner

10/10

Exceptional

27 Jun 2024

Barry

Beautiful building in most convenient location, in fantastic North Wales town.

Leisure Partner

10/10

Exceptional

18 Jun 2024

colin

Great family hotel, just how it should be.

Superb welcome and check-in process, shown to our room and shown the facilities within. Good breakfast with waiter service for the cooked food. Lovely bar and lounge area, great for after dinner drinks or your nightcap before bed.

Partner

10/10

Exceptional

15 Jun 2024

Julia

Nothing was too much trouble. The staff were engaging, helpful and polite. The hotel is Central and has many great features. What is not to like.

Leisure Partner

10/10

Exceptional

08 Jun 2024

Karen

We had a very enjoyable stay, and will definitely come back. The receptionist Mary was extremely helpful and couldn't do enough to make our stay comfortable. The only slight negative was at breakfast. The toast arrived as soon as we got seated, so was cold when we ate it, and it felt a bit rushed. Maybe leave the toast until people order their cooked breakfast. Otherwise we enjoyed everything about it

Partner

10/10

Exceptional

30 May 2024

Helen

Beautifully decorated , comfortable lounges cozy bedroom

Leisure Partner

10/10

Exceptional

26 May 2024

Angela

The empire was perfect everything about it also close to all pier ect easy parking rooms clean bed comfy meals excellent already booked for nov would highly recommend

10/10

Exceptional

07 May 2024

Amanda

We haven't stayed at the Empire hotel before but will definitely be back, friendly helpful staff, good service and food, beautiful hotel with pool and spa, pool was lovely

Leisure Partner

10/10

Exceptional

02 May 2024

David

All excellent we had a great time brilliant location

10/10

Exceptional

27 Apr 2024

Paul

Great 2 night break

Great family owned hotel. Commanding position at the very top of Mostyn Street. Five mins walk to either the pier or the tramstop for the Great Orme. Food and service all high quality. A real gem of a hotel.

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Vicki

The Empire Hotel is a very relaxing and comfortable place to stay , the breakfast and all food is fantastic and the staff are all superb

Partner

10/10

Exceptional

01 Apr 2024

David

Have stayed at the empire before never had any complaints has lovkey public rooms

Leisure Self

10/10

Exceptional

30 Mar 2024

scott

Na

8/10

Excellent

18 Mar 2024

Sara

The key highlight was how helpful, friendly and approachable the housekeeping and bar team are. Thank you

Leisure Partner

10/10

Exceptional

13 Feb 2024

Anthony

Th Empire lived up to its reputation for atmosphere, friendliness and service.

Leisure Partner

10/10

Exceptional

27 Jan 2024

Karen

WOW

Fabulous hotel! Lovely steam room, sauna, pool, gym, spa treatments.
Food amazing - you have to have the evening meal if only once during your stay. Excellent value for money all round.

Partner

10/10

Exceptional

13 Jan 2024

charles

A GREAT BREAK,

My wife and I have stayed at the Empire Hotel before and treat ourselves to a short break there when possible.The decor and ambience are first rate and it tends to be a very peaceful place to relax,especially in the comfortable lounge areas. There is also a small swimming pool and gym area.We did not dine in the evenings because there was a set menu and my wife is not a big eater,but there are plenty of restaurants nearby.The hotel is situated within easy walking distance of shops and the promenade.

10/10

Exceptional

31 Oct 2023

Julia

It was so great we booked to stay an extra night. The only issue was the pillows were dreadful. Far too flat, I had to sleep with 3 so not the best sleep. But apart from that everything was amazing, staff, service, food and entertainment.

Partner

10/10

Exceptional

21 Oct 2023

Antony

Superb

Everything about the stay was superb.

Partner

8/10

Excellent

02 Oct 2023

Oliver

Old-style hotel and good waiter service

Leisure Self

10/10

Exceptional

16 Sep 2023

Laura

Lovely hotel, great location. Room was small but clean and comfy. Air con didn’t really work, room got quite hot during the night. Breakfast was nice. Overall I think it’s overpriced

Partner