Name: Grand Hotel Llandudno
Address: Happy Valley Road, NA, Llandudno, LL30 2LR, GB

2/10

Poor

24 Jul 2026

Aswini

Absolutely shocking experience. This was one of the worst hotel stays we've had, and it certainly wasn't worth the £93 we paid.

The problems started as soon as we arrived. The lift was filthy, with rubbish, papers, and food packets scattered on the floor. It gave the impression that cleanliness is simply not a priority at this hotel.

Room 229 was no better. It had a horrible smell, was dusty, and clearly hadn't been cleaned properly. We specifically booked a **double room**, yet what we got was two single beds pushed together and called a double bed. That is misleading and completely unacceptable.

The bathroom was disgusting. The metal fixture beside the toilet was heavily rusted, stained yellow, and looked unhygienic. It was unpleasant to even use the bathroom.

The room was unbearably hot, but the fan was so covered in dust that we refused to use it. On top of that, the TV picture quality was terrible. We wanted to watch the World Cup final, but the screen was so blurry it was almost impossible to watch.

Saying the hotel is \"old\" is not an excuse. Age does not justify poor hygiene, neglected maintenance, or misleading room descriptions. This hotel desperately needs investment, proper cleaning, and major refurbishment.

We feel completely let down and genuinely regret booking here. This stay was nowhere near worth £93, and we expect a full refund. We would not recommend this hotel to anyone unless significant improvements are made.

2/10

Poor

23 Jul 2026

Wendy

There was no daylight in our room, also the window only opened about the width of a finger. There was a hole in the bathroom door, you couldn’t close the curtains to keep the light from the opposite corridor. At breakfast they had loud music on, when my husband commented to the manager and one staff member about it, they took the micky out of him. Needless to say we won’t ever go there again.

6/10

Pleasant

22 Jul 2026

David

Staff were helpful and friendly

10/10

Exceptional

15 Jul 2026

hanna

comfortable room

Partner

6/10

Pleasant

15 Jul 2026

MALCOLM

Historic hotel in a wonderful location. A bit tired but comfortable.

Self

8/10

Excellent

08 Jul 2026

Jonathon

Hotel is in great location, some things slightly dated in the hotel but great location. When booking ran reception and was just quoted price Expedia were offering, surely booking directly should be cheaper.

Self

6/10

Pleasant

08 Jul 2026

Cynthia helen

It was a nice place to stay the rooms were nice and clean the food was excellent and the staff very friendly and helpful
The rooms definitely need up grading and the house keeping could be better
No cleaning of the room during a four day stay had to ask for clean towels at reception and no bins emptied at all during our stay

Friends

2/10

Poor

07 Jul 2026

Catherine

Well let’s just say the grand hotel is not so grand any more!! Very poorly maintained. Dirty rooms. Don’t mind outdated but dirty is not for me. Shame as it could be such a lovely hotel and was once back in the day ! Unfortunately the owners have now let it go too far and it’s just a mess! Staff don’t really seem that interested in helping with any issues. Checked out after one night and moved hotels! The lily on the west shore was absolutely beautiful! Would definitely recommend the lily! Never ever stay at the grand again! Beware people I understand for cheap you don’t expect a lot but cleanliness isn’t about to ask for!

Partner

6/10

Pleasant

06 Jul 2026

Ray

Definitely need a lot of TLC

Partner

10/10

Exceptional

04 Jul 2026

Grace

Hotel was excellent,the staff were brilliant nothing was to much trouble .

Self

6/10

Pleasant

04 Jul 2026

Nic

The hotel is extremely run down, we stayed 3 nights and our towels and bedding wasn't changed once. The staff were very helpful and the food was ok. Also when we stayed we had to park over 1 mile away as there's no on site parking. The location is great but beware even though we booked a sea view and the picture showed a balcony we only had a small window to look out of.

Partner

8/10

Excellent

27 Jun 2026

Gareth

Our sea view room was clean and spacious. The bed mattress was a bit uncomfortable though. The bathroom was clean. Could do with a couple of armchairs in the room rather than wooden ones but we didn't spend a lot of time in the room as we were out and about most of the time. The breakfasts were good with a good choice to suit most people. We've been to the grand now about 8 times now and have honestly never had any real issues. Looking forward to our next visit.

Family

6/10

Pleasant

22 Jun 2026

Urszula

I have stayed here a few times over the years and yes it’s never been the best place to stay. As they say you get what you pay for. So I thought after hearing about the multi million refurb I would give it another try. Yes the the reception area and main bar had new carpets and furniture and look good. I had room 317 (standard room) it should be recessed as bog standard with sea view. The phrase that you can’t polish a turd came to mind. If a lick of paint and new carpet is a refurb god knows what the other rooms look like. Bathroom door that won’t close without a push rusty radiator just painted over not even bothered to scrape the old paint off. The main bar closed at 7.30pm leaving only the ballroom bar open. So if you wanted a drink you had to go down stairs and bring it up to the main bar if you weren’t interested with what was going on down there. This was not very convenient for people with mobility issues of which there was plenty and moaning but nothing being done. As for the food not the best. Cheap and cheerful evening meal not much choice. Breakfast hard fried eggs well over cooked bacon and sausages which they just kept topping up by throwing the fresh out of the kitchen on top of the older food on the Buffett breakfast. No rotation whatsoever. No point in just refurbishing the structure of the hotel if you going to keep the same management and staff as nothing will ever improve on the hospitality side of things. Will I be staying here again. Definitely not.

Partner

6/10

Pleasant

21 Jun 2026

karen

My room was lovely and clean and adequate, but the curtains did not close st night properly, also, booking online through Expedia, its states in green letters breakfast included, but got to hotel at checkin, ihad to pay extra for breakfast not good .

Self

10/10

Exceptional

20 Jun 2026

sharon

We recently stayed at the Grand Hotel Llandudno and had a wonderful experience. The staff were friendly, welcoming, and always happy to help, making us feel valued throughout our stay.

The food was of excellent quality, with a good variety of choices available at each meal. Everything was well presented and very enjoyable.

Our family room was spacious, comfortable, and well equipped with thoughtful amenities including a coffee machine, hairdryer, and everything we needed for a relaxing stay. The facilities throughout the hotel were excellent and well maintained.

The highlight of our stay was undoubtedly the outstanding sea view from our room. Having a balcony overlooking the beautiful coastline made our visit extra special, providing the perfect place to relax and enjoy the scenery.

Overall, we had a fantastic stay and would highly recommend the Grand Hotel Llandudno to anyone looking for comfortable accommodation, great food, excellent facilities, and breathtaking sea views

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Elaine

The entertainments staff were fantastic.

Family

10/10

Exceptional

16 Jun 2026

SENIA

Lovely Hotel ..

Friends

8/10

Excellent

12 Jun 2026

Linda

Room very clean new bathroom new shower very good good food staff very nice n helpfull

Partner

8/10

Excellent

09 Jun 2026

Andrew

Good clean room and helpful staff, WiFi not perfect, shower gel container didn’t work

2/10

Poor

06 Jun 2026

HECTOR

Al llegar al Gran Hotel de Lladundo, nos entregan las llaves de la habitación número 220, una habitación pequeña, sin tina y sin las dos ventanas en las cuales se ve toda la playa.
* Reservé la habitación “STANDARD FAMILY 3 ROOM”, pero al llegar a preguntar porqué no me habían reservado la habitación que seleccioné y por la cual cancelé en su totalidad me dijeron lo siguiente:
* Que EXPEDIA postea las fotografías que no son las de las habitaciones que ellos le han enviado para promocionar.
* Que EXPEDIA, debe ser la responsable de hacerse cargo de vender habitaciones que ellos no tiene y qué ellos, no se responsabilizan de lo qué EXPEDIA le vende a sus clientes.
* Que todo reclamo no debe hacerse al hotel, sino a EXPEDIA, pues ellos dan las habitaciones que tienen.
* Que puedo decir o escribir, todo lo que ellos me expresaron, pues las fotografías que les mostré, no se parecen a la habitación que me proporcionaron.
* Que ellos en ningún momento, me han engañado, fue el sitio web de EXPEDIA, quien me engañó al no proporcionarme información verídica.
* Que si no estaba satisfecho con la habitación, el problema es de EXPEDIA por haberme proporcionado información falsa.
Me comuniqué con EXPEDIA, trataron de solucionar el incidente pero no lo lograron.
El dispensador de gel del baño no servía y la manguera de la ducha, tiene fuga y el agua cae en el piso.
El hotel se está desmoronando poco a poco, por fuera no le dan mantenimiento.
El agente de EXPEDIA merece una felicitación

Family_with_children

4/10

Poor

03 Jun 2026

Clair

Close to the beach pier and shops
Sea view room was nice

Family_with_children

10/10

Exceptional

30 May 2026

ELIZABETH

Good location and helpful staff

Friends_and_family Friends

2/10

Poor

30 May 2026

Ian James

Was nent to have early book in at 2 but told no book ins until 3 did not give me a chance to explain and walked off
The room very basic a bed a set of draws and wardrobe no bedside tables bed rock-hard and only one pillow the bathroom needed a good cleaning and was only given 1 towel

Partner

2/10

Poor

30 May 2026

Andrew

Shower leaked
Lift didn’t work to top floor

Friends_and_family Family

8/10

Excellent

28 May 2026

Denise

Room was just basic. Thin walls can hear people from room next door. Creeky floors from room above. Balcony would do eith table and chairs.

Partner

10/10

Exceptional

25 May 2026

Lucy

Great location. Room was good for the price with a great view. Lovely and friendly staff.

Family_with_children

6/10

Pleasant

19 May 2026

Sharon

Dated hotel, really comfortable beds, excellent entertainment, better than what was expected, would go again

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Harold

Yes everything was fanastic

4/10

Poor

17 Apr 2026

thomas

food was good and things were clean.
There seemed to be a lot of people complaining about their rooms, which delayed our check in.
Some rooms dont have showers, including ours which we got a terse response to.

10/10

Exceptional

16 Apr 2026

David

welcoming, friendly

2/10

Poor

12 Apr 2026

James

Didn't receive breakfast

4/10

Poor

06 Apr 2026

Karma

The night i spent there, there was a couple living above us who returned to their room at 1am in the morning and was quarreling and shouting at he peak of their voices. I couldnt sleep till 3am. I called the front desk, no one seems to respond. No one cared. I havent stayed such kind of hotel in any part of the world.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

HELEN

Excellent stay

Self

10/10

Exceptional

17 Mar 2026

Bernard

The building is an old building and it is clear there is a continual update going on ,which takes time ,we've been moved twice in past visits because of rain getting in (usually very wet and stormy conditions ) but we have been re roomed immediately in these conditions and we are still coming ,we like the friendliness and helpfulness of the staff ,breakfast is always fresh and plentiful ,no complaints ,the rooms are dated but as I said previously its an old hotel and we like it coming ,wealready booked for an Easter visit

Partner

8/10

Excellent

15 Mar 2026

Annwen

Yes

10/10

Exceptional

01 Mar 2026

Margaret

Impressive hotel, atmospheric, very lovely staff. Breakfast was spot on and my room was warm welcoming and very clean. Third visit and I’ll be back for sure. Thank you!

Self

8/10

Excellent

28 Feb 2026

James

Enjoy my stay had good night sleep ttanks

Self

2/10

Poor

22 Feb 2026

Lesley

Booked as advertised as dog friendly! We were not allowed to eat, drink or attend the cabaret with the dog. Dog was only allowed in the room! This is not dig friendly which meant we had to go out in the freezing cold wet westher to find somewhere that would allow dogs.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Susan

Clean room and bedding. Lovely and warm. The room we stayed in needs a refurb.

2/10

Poor

19 Feb 2026

Kelly

Awful staff in the dining area. Rude, obnoxious and verbally abusive, especially towards to someone who has a terminal illness and disability.

2/10

Poor

19 Feb 2026

kelly

Horrible dining staff, nasty little chef was abusive. Made to feel uncomfortable as i explained it was the same food as tje day before. Useless manager who threatened to throw us out, even though i was very polite

Business Partner

2/10

Poor

19 Feb 2026

Kelly

Disgusting treatment from the dining staff, mainly the nasty little chef. The food was reheated, was verbally abused by a group of staff. Because i said it was the same as night before, very politely , i was threatened with getting thrown out.

6/10

Pleasant

11 Jan 2026

Charlene

Shower tray was overflowing, and the room was very basic—only one bedside table and lamp, and no pictures or decor. Apart from that, they were sparkling clean and a pleasant surprise after reading past reviews. We got there only to find the kitchens were closed due to refurbishment, so we couldn't wake up and nip down for breakfast. An email or notification when booking to let us know would have been nice. Staff were really friendly and helpful, and the evening entertainment was brilliant.would definitely stay again for this price..

Partner

8/10

Excellent

08 Jan 2026

Lisa

We booked a post-New Year getaway looking for a cheap change of scenery and didn't mind that the hotel is currently being refurbished. While the room was basic, it was spotless and boasted an incredible view of the sea. There was something \"Overlook Hotel\" about the atmosphere (in a good way!), and watching the wild weather from the comfort of a warm bed was a highlight.

However, the breakfast experience was a letdown. The main draw here is the view, but we were stopped from sitting by the windows. A rather surly chef told us to sit in an adjoining room facing a wall, pointing out that two high chairs were blocking the way as a \"barrier.\" When we tried to find another seat, we were told to move again. It feels like a missed opportunity not to let guests enjoy the scenery they came for.

On the plus side, the reception staff were lovely and the holiday decor was very festive. The sea view ultimately made the trip worth it, but the dining service could use some of that same friendliness.

Partner

8/10

Excellent

31 Dec 2025

leslie

Our room was ok .The Hotel was ok.I booked it for its location and for being dog friendly.But I was disappointed that I was not allowed to take my dog into the conought bar.so I will not be going there again.

Leisure Pet

6/10

Pleasant

28 Dec 2025

Paddy

Mattress was shocking

2/10

Poor

22 Dec 2025

scott

Room was appalling. I didn’t realise it was a Britannia group hotel otherwise I wouldn’t have booked.. Staff lovely though

Self

8/10

Excellent

28 Nov 2025

Steve

Really brilliant

6/10

Pleasant

23 Nov 2025

Naison

Not at all ,but after complaining we were guven tge best room

Leisure Partner

8/10

Excellent

18 Nov 2025

Michael

Price, ok it’s not that Grand but the room was warm, bed was comfy and it was quiet.
Needs millions spending on it to make it grand, but it wouldn’t be £45 a night then!

Leisure Self

8/10

Excellent

09 Nov 2025

John

Yes everything was fine.

10/10

Exceptional

01 Nov 2025

john

staff were very friendly, room was spotless, perfect for the price as i was working local. highly recommended. Parking is best after 4pm, otherwise there are no nearby spaces.

Business Self

6/10

Pleasant

29 Oct 2025

William

Genuinely good all round

2/10

Poor

25 Oct 2025

John

First room was bad then I asked to be moved having to pay more money to move that room was just a bad had cracked toilet room dirty dirt and dust under the bed the sink would not empty and when flushing the toilet came up in to sink balcony unsafe bed not comfortable both was glad to leave report everything to manager who is looking into it and offered full refund

Leisure Partner

10/10

Exceptional

18 Oct 2025

Grace

Had a lovely weekend ,nothing to complain about.

Leisure Family

8/10

Excellent

03 Oct 2025

John

Major negative !
There were black marks possibly from previous damp penetration on the west facing wall. We had unpacked or I would have refused the room. I cleaned them off myself.
When I explained to reception they simply apologised but didn’t see over concerned???
Hotel very run down in need of major refurbishment.

Positive.
Room was clean apart from DAMP wall.
Staff were very helpful and friendly.
Entertainment was mediocre .
Breakfast was average.

The sea view was excellent.

Would stay again but would inspect room before occupying.

Overall enjoyable stay.

Leisure Partner

8/10

Excellent

22 Sep 2025

David

Old and dated. Definitely needs a massive surge of cash spending on it but staff were pleasant, bedding was clean and water was hot.
Evening meal was unimaginative and basic. Evening entertainment was good with a quiz, bingo , show and karaoke - just what we needed on a blustery, rainy evening which was too bad to venture out. We had a good stay, no problem.

Leisure Pet

2/10

Poor

10 Sep 2025

lava

Absolutely terrible place and also the reception is differential to people .avoid it .

Friends_and_family Family

6/10

Pleasant

08 Sep 2025

Colin

Check in was 3pm got there got to reception at 10 to 3 wouldn't let us in till 3pm ,room wasn't up to much window looking out to a brick wall ,got up in morning to make a drink kettle didn't work wouldn't stay here again.

Leisure Partner

8/10

Excellent

07 Sep 2025

Deborah

Great that they are upgrading. A little work to do but clean ans comfortable and friendly staff.

Partner

6/10

Pleasant

07 Sep 2025

Dave

Rooms are old and dated and nowhere to park car for a big hotel chain it was well below standards. Had breakfast one morning and the food looked like it had been over cooked and leftnon the hotnplate for hours and was all dried up

Leisure Partner

4/10

Poor

04 Sep 2025

Dennis

Hotel needs updating.Rooms not cleaned properly

Partner

2/10

Poor

31 Aug 2025

Paul

Was not wot I ask for

Self

6/10

Pleasant

31 Aug 2025

michelle

place needed a good clean in places bedding was clean and fresh and it could do with a lick of paint everywhere. no service of your room the whole entire stay if you want fresh towels, tea coffee etc or toilet roll you have to ask at reception. breakfast was ok plenty of it and warm. staff very friendly i would stop again as it met our needs

Partner

6/10

Pleasant

30 Aug 2025

Alex

No parking, Patio door wouldn`t lock and safety device was not connected even though there was a warning on the hotel leaflet not to use the balcony for safety reasons. Bathroom door could not be closed from outside ( no handles) to stop the permanent light shining through during the night. The staff were excellent as was the food the dining room was also well kept.

Partner

8/10

Excellent

29 Aug 2025

Joanne

Me and my family stayed here for the weekend, ill start with the Negatives the ground floor toilets has you enter were not acceptable there was never any toilet paper or soap and a dirty nappy was left in the middle of the floor which i understand is not the hotels fault but the disgusting person who left it there but when the reception staff were informed they said they couldint do anything about it at that time and the nappy was still there later that day which just means there is no regular cleaner or inspection of the toilets. On first appearances the hotel didnt really impress me its shabby looking and there is bird poo on all the windows which is quite sickening when your eating breakfast in the dining room, all the wndows could do with a good clean. These were my only nagative points has i was pleasently supprised just how much i enjoyed my stay here, the staff are pleasent, the hotel was nicer on the inside, our quadruple room was basic and nice with tea making facilities, t.v, wardrobe, the room was clean and the bed was the most comfortable bed i have ever slept in. The entertainment that night was good also with 2 singers and then a giggle at the karaoke, i stayed up way past my bedtime for it lol. The dining room was a nice size, i liked the buffet breakfast and the food was good. Overall despite my nagatives i would stay in this hotel again.

Leisure Family

10/10

Exceptional

28 Aug 2025

Sarah

Really clean, good facilities, comfortable and quiet.

Leisure Family

10/10

Exceptional

28 Aug 2025

Ajitha

Was good, got rest adequately, all services good,.

Was good

Friends_and_family Family

4/10

Poor

27 Aug 2025

Jennifer

Food terrible asked for quiet room put right above the kids entertainment on the pier noisey all day

Leisure Partner

6/10

Pleasant

26 Aug 2025

Bradley

Jenmarg

Good location

Friends_and_family Friends

4/10

Poor

25 Aug 2025

Ionela

Worst i ever found, blocked my door next day because they forgot to take from me the deposit for the pet and to be refunded after check out, i didn't receive my money back,Expedia site they do nothing, the only nice things its where it is the hotel,nice view...nothing else,very expensive for the condition, dirty on the windows,small of bleach and a lot of hear on the floor,toilet small in the morning....disappointed for the money i paid for 2 nights its not worth

Leisure

8/10

Excellent

25 Aug 2025

Helen

Staff excellent. Food was ok.
Room brilliant sea view.
Windows outside need cleaning.
Good overall for the price paid.

Leisure Partner

6/10

Pleasant

24 Aug 2025

ADAL

Nice hotel and location but staff need training and need to welcome in good manner as they need to know the hospitality and warm welcome and explain all the facilities such as breakfast timing ,breakfast area ,check out time ,prices of breakfast internet facilities and how to connect and also surrounding and many more which makes the guest more satisfied and happy for the services as people pay for services and wanted to feel that they are in such environment where they enjoy and get relax and enjoy the holidays and stay .

Leisure Family

4/10

Poor

24 Aug 2025

Colin

Much better places for same or less money

Rooms very dated with paper peeling of the walls. Food terrible and really overpriced.

Friends_and_family Family

4/10

Poor

22 Aug 2025

Verified traveler

Grim

Hotel looking tired, room reminded me of SLAM room - basic/grim.

Partner

6/10

Pleasant

22 Aug 2025

Ian

Not so “Grand”…

Check in was ok - despite conflicting information on the Hotels.com website. The room had a view of the sea, but also had a hole in the wall. There was no plug in the wash basin. When this was reported, a plug was provided - but it was too small and we had to McGuiver a solution. There was only one bedside table, no power outlets close to the bed, no extra blankets in case the room was cold, and the window didn’t close properly. We stayed for four nights and there was no housekeeping (clean sheets, towels etc) during our stay. No toilet brush…

Although it appears improvements have been made to the property, I’m sure there are better places available for a lower price.

The property did not respond to various enquiries made through the Hotels.com app, and there helpline number was a premium rate number.

Partner

8/10

Excellent

21 Aug 2025

Trefor

Booked a short stay with our young granddaughter,reckon that we chose the right place. Almost everything on your doorstep in a lovely place like Llandudno.

Leisure Family

4/10

Poor

20 Aug 2025

bob

I will never stay here again

Leisure Partner

6/10

Pleasant

16 Aug 2025

Jenish

Overall it was a good experience but in the morning when we are about to take a shower, there is no any toiletries.

Leisure Family_with_children

2/10

Poor

15 Aug 2025

Sandra

Location was perfect but rooms were terrible walls wafer thin you could hear neighbours both sides and above, the floor boards creaked so loud in all rooms by us, a few times when we were in bed we thought people had entered our room due to thin wall's.Had a family room with grandson it was so small you had to walk sideways to get to the dirty french windows that was falling apart, balcony was dismal. Worse hotel weve ever stayed in in over 30years. Blonde haired receptionist was cocky and unhelpful, asked for milk, teabags, toilet roll and towels to be taken to room, she started laying them out on counter! We had a 4 night stay. Best advice i can give is give it a wide berth.

Leisure Family_with_children

6/10

Pleasant

14 Aug 2025

Verified traveler

It is what it is - a good price for an ok hotel

We needed a last-minute hotel for one night at a reasonable price and this was by far the cheapest. I was aware of its reputation and was very wary.
But check-in was very quick and the room was ok.
The bathroom has been refurbished so it wasn't too bad although the finish and attention to detail was awful. I was pleasantly surprised to find a panel not curtain for the shower.
Room was small but includes an iron and kettle with plenty of tea, coffee and biscuits. There are plenty of plugs.
Of course, by far the best feature is the hotel's location right next to the pier with amazing views across the bay.
If the price were right, I would definitely stay again.

Partner

6/10

Pleasant

14 Aug 2025

Sue

We didn't eat there, the beds and pillows were hard and they said they didn't have any bath towels.

Leisure Friends

2/10

Poor

14 Aug 2025

Verified traveler

Finished

Arrived, someone was sleeping in the room.

The lady at the front was helpful I feel sorry for her.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Frank

Situation was perfect for amenities

Leisure Family_with_children

6/10

Pleasant

06 Aug 2025

Katie

The hotel was ok apart from the beds being very uncomfortable to sleep in. The mattress was very hard and very uncomfortable.

Leisure Family

8/10

Excellent

05 Aug 2025

mike

Good breakfast but no proper shower and could not open youtube on tv.
window would not shut,

Leisure Friends

8/10

Excellent

04 Aug 2025

Ana Luisa

Really close to the beach and it's amenities, clean and quite room.

Leisure Family_with_children

4/10

Poor

02 Aug 2025

Daniel

Location great, Bar/Restaurant OK, family room was very small and cramped - and very jaded - rooms need some TLC.

Leisure Family

10/10

Exceptional

29 Jul 2025

Mohamed

Great location

6/10

Pleasant

25 Jul 2025

Karen

It's basic accommodation, so dont expect too much. If that doesn't bother you, then you'll be happy staying there. No housekeeping service or much maintenance in general, but you get what you pay for. The breakfast is very basic and bland, not worth mentioning, to be honest. I was happy with the room, basic but perfect location. :)

Leisure Self

8/10

Excellent

24 Jul 2025

Kevin

Friendly staff. Good service. Thanks.

6/10

Pleasant

24 Jul 2025

Simon

Hotel was clean and tidy and staff friendly, The bed and pillow were uncomfortable and showing signs of age. Despite being a guest at the hotel we were declined an evening meal because the dining room was fully booked so had to find alternative restaurant

8/10

Excellent

19 Jul 2025

Michelr

Disappointed no option to ask for decaffeinated coffee sachets in room. Or refuse biscuits

Leisure Self

10/10

Exceptional

16 Jul 2025

nick

This must have been a truly magnificent building when it was new, now it's a bit tired, there are plastic conduits stuck onto the old walls with high ceilings that take the power to the crystal chandeliers. The green carpet does not go with the turquoise ceiling and battle ship grey paint on the wood chip wallpaper, but it all shows the history of the building and I find the result charming, it has character.

Leisure Partner

2/10

Poor

13 Jul 2025

Jack

Room was disgusting, told staff it was and they said they will have a look. Came back and was still the exact same requested a room change they said no. Requested a refund and we ended up getting told non refundable so was £144 out of pocket and had to fork out more money to get a different hotel. DO NOT STAY HERE

Leisure Partner

8/10

Excellent

10 Jul 2025

Elaine

Fantastic location and good entertainment. Very poor tv reception- very limited channels available. I found one of the reception staff very unhelpful unfortunately.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Elyse

We had a lovely nights stay here. The staff were great, the room was basic but exactly what we needed. Its a shame the chain that owns this hotel is allowing it to become run down and dated. Regardless, we would stay here again.

Leisure Family

2/10

Poor

05 Jul 2025

Ross

No one I would recommend

This Hotels the worse i have stay im

Business

8/10

Excellent

30 Jun 2025

Joebert

It was good night sleep just stayed for a night

Self

6/10

Pleasant

30 Jun 2025

Verified traveler

We were there for 2days. No one bothered us and it was nice & quiet. Staff were friendly. However although inside the rooms were clean, the windows were very dirty. The rest of the hotel was very stuffy with no proper insulation and ventilation. It had very dusty smells which almost triggered my asthma whenever we left our room. The balcony was very dirty as well with broken metal rods and bird soils all around. We felt a bit unsafe to stand the balcony and this needs maintenance and cleaning.

Other than everything else went smooth and I enjoyed our stay. The hotel is in a very nice spot that is very accessible to most things we needed.

Friends_and_family Family