Holiday Inn Morgantown/Pennsylvania Turnpike Ex298

6/10

Pleasant

13 Mar 2026

Maryanne

Yes on the parking. Didn't use the gym.

Partner

10/10

Exceptional

09 Mar 2026

Randolph

Had everything there I needed for my stay

Self

8/10

Excellent

06 Mar 2026

judson

Great breakfast. Great coffee. Room was clean but well worn. Curtains were worn and did not close all the way. Very good A/C. Keurig machine was broken but coffee in lobby was excellent. TV was small but channels were good. Parking was easy and seemed safe. Friendly staff.

Partner

8/10

Excellent

28 Feb 2026

Brian

Was very nice and clean beds were comfortable

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Pamela

clean rooms front desk was great

Friends

6/10

Pleasant

24 Feb 2026

Michael

Overall room was in good condition. Bathroom needs to be remodeled though

Family_with_children

4/10

Poor

18 Feb 2026

Mary

I had originally given three stars, but as I continue to write my review of why I only gave it three stars, I downgraded it to two. The pictures of this place are deceiving. It is very dilapidated and rundown, which you can see as soon as you step off the elevators on your floor. Maybe there are some nicer rooms that have been renovated, but that was not the one we had. As soon as you get off the elevator, you can see the nasty carpet, the beaten walls, every single door on the outside is I don’t even know how to describe it! I had to think at the time that it was just old and needed to be remodeled instead of how it actually felt, which was disgusting. They do get two stars instead of one because as far as I know we didn’t leave with any bugs or anything. Based on the way the place looked, I was not eating the breakfast there whatsoever. We have friends that visit the area often, and I wish I would have asked them where to stay. They said they used to stay here all the time, but have had horrific experiences far worse than we did. Point being the place has been like this for quite some time.

Partner

2/10

Poor

11 Feb 2026

Valerie

The hotel staff was really nice and professional, so I have no complaints regarding them. The rooms are a different story.
I booked with this hotel due to the accommodations listed on Hotels.com which are adjoining/connecting rooms. I arrived to check in, only to be told they did not have adjoining rooms (false advertisement). I took a screenshot showing this particular hotel does provide adjoining/connecting rooms.
Next, we (my guest and I) arrive to our rooms only to find a large URINE stain on the edge of one of the beds and a dirty pillow and pillowcase on that same bed. Someone literally slept on that pillow and housekeeping just tossed it to the back of the bed and fluffed it. Also, there was a hair in the bathtub. I spoke with the receptionist on duty that night and showed her the pictures. She quickly accommodated us with a new room. All was well.
I didn't inspect my room until later and notice that the toilet was dirty. The disgusting skin cells from someone sitting on the toilet were still there. Meaning the toilet was not cleaned. (I have pictures)
Lastly, the blackout curtain has multiple holes in it. It almost looks like someone took it outside and played target practice with it. I've never seen so many holes in a curtain unless it was in the trash.
I'm glad I brought Lysol disinfectant aerosol spray with me and wipes since we had to clean our rooms.
Overall, never again will I stay at this hotel nor would I recommend it to anyone. Absolutely NASTY!

Friends_and_family Friends

4/10

Poor

09 Feb 2026

Monica

Dirty and old. Looks like they are remodeling

Leisure

6/10

Pleasant

08 Feb 2026

Scott

The hotel is very outdated , my room and hallway smelled like marijuana. It was disgusting . Pretty disappointed for a Holiday Inn Express . The breakfast was good and staff courteous .

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Brenda

Yes

Friends_and_family Family

4/10

Poor

22 Jan 2026

Quyen

Dirty room, smelled musty, dirty stained toilet

Business

10/10

Exceptional

18 Jan 2026

Jamie

Room was clean and breakfast options were great

Leisure Family_with_children

2/10

Poor

17 Jan 2026

JOHN

I arrived at the hotel to be advised they overbooked the hotel and have no rooms. I was asked to contact Hotels.com to receive a refund. No apology, just “there is nothing I can do”

Self

10/10

Exceptional

12 Jan 2026

yolanda

Yes

Business_and_leisure

4/10

Poor

12 Jan 2026

Antone

The hotel appeared dated and many aspects seemed neglected. Furniture was stained, rusted, and shoddy. Breakfast was unappetizing. Elevators did not work effectively. Room doors were scuffed. Shower heads appeared to have mold on them.

Leisure Partner

8/10

Excellent

08 Jan 2026

Erin

Basic hotel. Seems to be a frequent place for workers to hang their hats for a night or two. Nothing extravagant but serves the purpose. Room was clean, nice selection of midnight craving snags, hot water and cozy pillows.

Business Self

10/10

Exceptional

28 Dec 2025

Hien

Breakfast is good

Self

6/10

Pleasant

28 Dec 2025

Kevin

The room was clean on arrival, but they never made up the room once in the 4 nights we stayed there.

Leisure Family

6/10

Pleasant

22 Dec 2025

Kristina

Room was ok. We were supposed to have a suite but they gave us connecting rooms instead. Okay stay overall.

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Jesse

awful place..couldnt stay there

Leisure Self

6/10

Pleasant

18 Dec 2025

Raymond

The location of the room, 231, was right above the kitchen and, in the morning, the smell of all the cooking was overwhelming especially since I have asthma.

Business Self

4/10

Poor

14 Dec 2025

John

Nobody was at the desk to check in, called a few times and nobody picked up. After finally checking in to the room all was fine. Room is dated and bathrooms could use some work/cleaning. Later in the evening, 11:00pm we called for a late checkout. Took 3 tries for someone to pick up and then realized the handset was broken on the phone. Had to call a 4th time on speaker. Was told they only allow a few late checkouts and they were already taken which was fine. Check out was easy as all we had to do was put the room key in a basket at the front desk.

6/10

Pleasant

12 Dec 2025

Heather

The room was not in good condition cleanliness was ehhh with lots of dust and dirt behind the tables and desks. Our standing lamp was leaning and not attached to the base. The breakfast area needs desperate refurbishment with stained worn chairs and flooring. Staff was nice, beds were clean but desperately needs attention by corporate

Leisure Family

8/10

Excellent

07 Dec 2025

Richard

1st time I've seen corned beef hash on hotels breakfast bar and enjoyed it,

Business_and_leisure Family

10/10

Exceptional

07 Dec 2025

Lisa

We were there due to my 94 year old dad having surgery. When the surgery was cancelled, the staff was wonderful about helping us cancel the reservation, pack up our room and load the car. They were all so kind to us, from check-in to check-out.

2/10

Poor

05 Dec 2025

Lydia-Tilacious

This place needs renovation: the AC was so loud I couldn't sleep, the bathroom had dark spots and mold, and the room smelled horrible. A bad stay for me, I do not recommend it until a renovation is done.

Business Self

2/10

Poor

05 Dec 2025

Nicole

This property is very run down.

10/10

Exceptional

01 Dec 2025

Charles

everything was as it should be

Business_and_leisure Self

4/10

Poor

01 Dec 2025

MARTHA

Good location. The Hotel needs renovation and a better breakfast.

Business Family_with_children

2/10

Poor

01 Dec 2025

Awni

Dirty and old rooms/ hotel
Gym machines are broken, bad room service

Leisure Family_with_children

4/10

Poor

30 Nov 2025

Pamela

Friendly, helpful staff. Property is a bit run down. Room was clean but dated - peeling paint and ancient TV service (no streaming capability). Gym had minimal equipment including one broken treadmill.

Leisure Family

10/10

Exceptional

30 Nov 2025

Carey

Room was great. Breakfast had plenty to offer. Coffee available all day was a plus.

Friends_and_family Family

2/10

Poor

29 Nov 2025

stephen

The room was not made up when requested; towels were not changed daily; light block out blinds we’re off track; lampshades were coded in dust

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Derek

Rundown and dirty furnishings

10/10

Exceptional

22 Nov 2025

Robert

Girl at the counter was very nice, breakfast had excellent options

8/10

Excellent

21 Nov 2025

Chao

good

6/10

Pleasant

18 Nov 2025

veronica

Old carpet and furniture

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Michael

Very convenient location. Safe. Wonderful staff. The side entrances don't seem to unlock via keycards, so the front entrance is the only way in.

Leisure Self

8/10

Excellent

17 Nov 2025

joy

Veryclean. No weird hotel smell.

10/10

Exceptional

08 Nov 2025

Sara

Staff was super friendly and it was an overall good stay.

Leisure Family

6/10

Pleasant

08 Nov 2025

Andrew

Old conditions

4/10

Poor

07 Nov 2025

Robert

We stayed at this property 4 year's ago and it was nice and clean! This time not so much! It's dated,it's dirty and they need new beds!!

Partner

8/10

Excellent

05 Nov 2025

Thomas

The thermostat did not work, had to adjust temperature from the unit which was very loud. Other than that it was a pleasant stay and a good value for the money.

6/10

Pleasant

02 Nov 2025

Amy

They use a lot of deodorizer in the room. The outlets were old and charger cords fell out. We had to move rooms due to AC being broke. In the room we moved to, The toilet did not flush well and the lock on door to bathroom was broken. Kids were running and being loud in halls. Breakfast was late opening. With that being said. The staff were very nice and the room was clean.

8/10

Excellent

02 Nov 2025

Janis

The room was clean and very quiet. The place itself needs some serious upgrades (or just a good cleaning) upholstery in the lobby and dining areas. The breakfast is nothing to write home about, but good for kids who want pancakes and cereal. The coffee was very good and is dispensed fresh for each cup

Leisure Family

2/10

Poor

30 Oct 2025

Gloria

The sheets had hairs on them from previous guests? The room smelled stale and the front desk staff were not hospitable. This hotel was not clean for the nightly fee they were charging for it.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Ron

Reserved for connecting rooms per hotels.com listing. Requested in comments as well. No mention of it at check in, two rooms reserved on different floors. Come to find out listing was wrong, no connecting rooms, wasn’t aware of request at check in. Hotel was fine otherwise.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Harold

Good breakfast with many options. Nice big room that was clean and quiet.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Stephanie

Front desk person was

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Jim

Entire hallway carpeting as soon as step off elevator needs deep cleaning. Doors to rooms needs repainting fresh white. Curtains wouldn't close good for privacy overall average stay with room for improvement. Front desk staff was friendly and helpful with a smile upon check in and throughout stay.

Leisure Family

6/10

Pleasant

26 Oct 2025

Sandra

AC was too loud

Leisure Self

6/10

Pleasant

21 Oct 2025

Mariana

When I booked I did not realize how bad it look inside dirty carpet, broken sofa etc. we got 6 rooms for the family it was too late to start looking around.
One thing I can say about the room it was clean and bathrooms as well. The personal at breakfast were very good especially with the children there was no cranberry juice and they got bottles the kids were very happy. To be a Holiday inn it was not a good experience.

Friends_and_family Friends

2/10

Poor

20 Oct 2025

corletta

This is the most disturbing disgusting I have ever see in my life. On the bed I noticed it as mice poops on it plus whole room smell like pee or mold also bathroom vent have too full of dust also my friend had been bit by bed bug.. I recommend customers not to stay at this holiday inn express hotel. I give them star 0

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

mary

rooms were perfect, especially loved the king beds!

Friends_and_family Family

8/10

Excellent

18 Oct 2025

JEAN

Pet friendly & quiet. Bed was comfortable

Leisure Family

6/10

Pleasant

16 Oct 2025

James

Hard to regulate temps

Partner

10/10

Exceptional

15 Oct 2025

Giuliana

Delicious breakfast

Business Self

4/10

Poor

14 Oct 2025

Marie

Rooms need to be updated

Partner

10/10

Exceptional

12 Oct 2025

Cheryl

Comfortable room.

Self

8/10

Excellent

12 Oct 2025

Patrick

Front desk great. Got bathroom light fixed fast.

Leisure Self

8/10

Excellent

11 Oct 2025

Deborah

The room temperature was fine and the parking lot was quiet and safe.

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Deborah

This IHG is full of mold. Their was also mold found on the food. Mold on curtains, under sinks, widowsills. Extremely disappointed!

Leisure Friends

10/10

Exceptional

04 Oct 2025

Julie

I was very pleased with my recent stay at the holiday inn Express, air conditioning and fridge worked immaculately and it was very quiet and relaxing. The breakfast is also a great bonus. Biscuits & gravy was where it's at.

Partner

10/10

Exceptional

04 Oct 2025

Nevaeh

Overall I believe it’s a place to call home away from home! Thank you to the Holiday Inn Express Richmond-Midlothian Staff.

Leisure Family

10/10

Exceptional

03 Oct 2025

David

Great room for the money

Leisure Family

8/10

Excellent

29 Sep 2025

David

Nice hotel, needs some upgrades, a little outdated.

Self

2/10

Poor

28 Sep 2025

Barbara

I missed my appointment date. They canceled my booking for the entire weekend.

6/10

Pleasant

28 Sep 2025

Nicholas

The room’s ac unit was tricky and it kept getting very cold. The staff were great!!

Business Friends

10/10

Exceptional

26 Sep 2025

Kathleen

The rooms are clean. The staff are excellent. The property is pet friendly which is great for my service dog. The air conditioning is always cold. I stay at this property frequently while I get medical care and surgeries for cancer at VCU.

Pet

4/10

Poor

25 Sep 2025

James

The Hotel is okay but is showing its age and time to be refurbished.

Business Self

10/10

Exceptional

22 Sep 2025

Cherese

Nice comfortable stay.

Business_and_leisure Family

2/10

Poor

17 Sep 2025

Alicia

The smoke alarm kept going off in our room and neither one of us smoke here it is I left out and came back and went looking for the person that supposed to be at the front desk there was no one and finally at 6:00 in the morning we finally got someone and she said I've been here all night and I told her no you haven't because we've been looking for you we've been calling the front desk all night because the smoke alarm was going on because the room was nice the room was at the sheets had never been changed and one of the beds

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Robert

Easy check in and room was clean. Location was very convenient. Staff was polite.

6/10

Pleasant

09 Sep 2025

Margaret

Curtains didn’t close all the way on our windows.

8/10

Excellent

08 Sep 2025

Talmadge

It is a nice facility, very nice staff, rooms a bit dated but convertable.

Business Family

10/10

Exceptional

06 Sep 2025

Roberto

Will definitely stay again

We were sad because the complimentary breakfast started at 7 am and we needed to leave the hotel no later than 6:30 am. Besides that the staff was very friendly, rooms and bathrooms nice and clean.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Vanessa

Staff was very friendly. Room was clean. Hotel a little dated. Great location foe what we needed. Would stay again.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Antoine

Get some lamps with USB connection had to go get a plug

Leisure

10/10

Exceptional

27 Aug 2025

Yushan

Very friendly staff and clean property. Like Holiday Inn as always.

2/10

Poor

26 Aug 2025

Amy

Never again

4/10

Poor

21 Aug 2025

Theresa

The staff was very friendly. However, the building was very dated and run down. Sticky floors and footprints all around the elevator, worn furnishings and carpet. Probably the worst holiday inn express I've ever seen.

Business Self

4/10

Poor

20 Aug 2025

Janice

While the staff was friendly, I can’t recommend staying here. Stained furniture in the lobby. My sink was 90% clogged but was not fixed during my stay. General disrepair. Housekeeping staff not close to thorough. My room AC couldn’t keep the room comfortable.

Friends_and_family Friends

6/10

Pleasant

17 Aug 2025

Verified traveler

Okay

Clean but a bit run down. The gym was horrible -- very little equipment and most of it broken. Food was predictable-- same as any HIE. Befs were comfortable.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Lesley

Needs Some TLC

The breakfast buffet was great and the lady running was just outstanding! The beds are very comfortable. The hotel, gym and rooms are clean but very tired. It's time for a big overhaul with new AC, bathrooms and carpeting. Very musty smelling and all of the drains are exceedingly slow. The staff are excellent and again the room are very clean...the hotel is older and needs some updating.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Jorge

The hotel was easily accesible from highway on our way down to NC. Service was kind. However the rooms were moist and needed better ventilation.

Business Family

4/10

Poor

11 Aug 2025

ERICA

It’s was an ok stay not for long term the toilet kept clogging up just about after every 2 flushes, called the front office to get fresh towels was told they’re servicing the Rooms so just leave towels at the door, left the room at 2pm got back at 10 nothing was done ok no fuss we just needed towels called front desk was told there are no clean towels so now I had to leave my room and go to Walmart to purchase towels so me and my family could take showers. Breakfast was ok asked for hot chocolate for the kids they were out going on 2 weeks nope not again

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Joshua

Check in was terrible booked through a 3rd party called the day before to come in a day early was told they were sold out that if our room was available we could check in early got to the hotel a hr before check in and they refused to check me in until 3 pm because i booled through a 3rd party

10/10

Exceptional

09 Aug 2025

Manish

Good

6/10

Pleasant

07 Aug 2025

Douglas

Old but good

The breakfast was very good and the room was comfortable and clean. It’s just an older building that badly needs to be renovated.

Business Self

4/10

Poor

04 Aug 2025

Ulyssa

The property looks great from the outside but once you walk in it’s a different story. Rooms weren’t clean, very dusty, cob webs, trash under the beds. Several staff members seemed very uninterested in providing assistance - our microwave did not work and the first person we spoke with said she didn’t know if there was anything she could do she’d call us back. For a large hotel, the gym having only 3 pieces of equipment was strange, and one of those was out of order. I would never stay here again, I chose it for the location but next time I’ll just settle for driving a bit farther for a nicer place.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Rayna

Friendly staff

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Kelly

Overall nice. TV in room 311 did not work.

4/10

Poor

22 Jul 2025

Monica

The staff were very courteous and helpful. The grounds needed attention, we were missing a remote, the ac was not working well, and the rooms lack space with the furniture used.

Leisure Family

6/10

Pleasant

19 Jul 2025

Reginald

The property was not well kept. My room had a roof leak so I had to be moved to another room.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Karen

Door on side of building requiring door key was open/ lock not functioning

Leisure Family

2/10

Poor

13 Jul 2025

Chantel

Horrible

Very dirty nothing worked in the room. Not worth the money more of a motel 6.

2/10

Poor

13 Jul 2025

jennifer

This property was beyond dirty and was boarder line toxic and unsafe Mold was on the ceilings in the bedrooms. The ceilings were puckering hair in the bathrooms. I had 2 rooms and both were filthy. The staff was amazing trying their best to accommodate us to another room that wasn’t as bad. My grandson has severe asthma and that mold
In that room was unacceptable for anyone to stay in. We booked this hotel months ago based off the photos online which was very deceiving and we only stayed because all the other hotels in the area were sold out. The ground had dog poop in the front of the hotel. Every single door to all the hotel room doors were filthy. The pool of the bottom was also disgusting. Tape was on the walls covering God knows what. Dirt and patch spots all in the bathroom. It’s so much more to say but I will definitely contact corporate because this is so unacceptable and dangerous for individuals who are asthmatic. I also took pictures and videos of this property. The lady at the front desk was absolutely understanding and showed empathy and did everything she could to try and help us. She did say the are do for renovations.

2/10

Poor

11 Jul 2025

Troy

Went to check in and was told they didnt have a room for us and to get ahold of travelocity for a refund.

Leisure

4/10

Poor

07 Jul 2025

Lauren

The room was very clean but the Beds were too soft/caved in in the middle. The gym was pathetic, unfortunately. The guest laundry was for use with quarters only, front desk, though saying they could break dollars, couldn’t. It needs some TLC

Friends_and_family Family