Hotori No Hotel Ban

10/10

Exceptional

14 Jul 2026

Lily

Our room was clean and the spacious. The cake shop in the lobby was so cute and had great cakes. Didn’t get the breakfast but it looked amazing.

Partner

2/10

Poor

12 May 2026

Sudhir

Hi, my stay was pathetic. The hotel manager was very very rude. I had booked a family room for 4 people. At the time of booking it showed 4 people. But at the hotel he said I did booking only for 2 people, so for a family room. I had to pay again - 25000 yen extra for 2 people at the hotel( for my daughter and son). He was very very uncooperative. not at all helpful. Told us to cancel our booking. Spoke rudely. Not at all understanding, I was scammed, despite booking a family room for 4, I had to pay more than the original room charge to accommodate. my entire family of 4 people. The room was small and ordinary.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Tien Nee

Very convenient location. Quiet & Clean room. Good room amenities. Easy check-in & check out.

Leisure Partner

4/10

Poor

02 Oct 2025

Richard

Zero sense of service

First of all, the room was indeed spacious and reasonably comfortable. The positive comment stops here.

The owner was extremely rude and the reception area was unstaffed most of the time. I arrived around 12:30 but walked into an empty hotel lobby. A lady popped her head out from the kitchen and abruptly said the check in time is not til 15:00. She asked me to leave my luggage in an unsupervised area where everyone with a room key can access, which was absurd.

When I returned at 15:10 there was another two group of people waiting to be checked in. I waited in the queue and the guy (who I think is the owner) looked at me and “ordered” me to sit down. When it’s my turn he wasn’t bothered to speak English but use Japanese the most of time (and kept it brief, not as detailed as he did to other guest).

He ran front desk and also housekeeping by himself, which is probably why there is zero service in this hotel - unwilling to hire someone to provide decent service.

Self

8/10

Excellent

16 Jun 2025

Michael

Great hotel but no elevator.

Leisure Family

8/10

Excellent

19 Apr 2025

Dino

Nice little hotel above a Family Mart convenience store. Room didn’t have coffee. But there is kettle for Tea. Walking distance to the Lake and a great view of Mt Fuji from there. Beautiful area and it’s a lake shore.

Leisure Family

6/10

Pleasant

08 Jul 2024

Danni

The property is right behind a bus stop, and above a convenient store, which makes it easy to navigate and plan out activities.
The front desk was courteous and able to call a taxi for us.
The chef lady serves excellent breakfast.
The room is spacious but not as clean as other hotels we experienced in Japan.

Leisure Family

8/10

Excellent

10 Feb 2024

Christopher

Great room size above a small building shared with a cafe and a family mart konbini.
Due to the size of this hotel, not many densities nor amenities provided.
However more than enough offered for a good night's rest before heading out. Has a large parking location for people who are driving around Kawaguchiko.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2023

Yan Mei

Very impressed with the check in process: informative must-know details and helpful assistance bringing our luggage to a stairwell second floor.A larger than average guest room space compared to hotel rooms in Tokyo.

10/10

Exceptional

14 Nov 2023

Charna

Amazing location - walking distance to the momiji festival. Fuji views from every room, and easy to walk to the north side of the lake to see Fuji. 24 hour convenience store downstairs and bus stop right outside the front. The room was spacious and clean

Leisure Partner

6/10

Pleasant

25 Aug 2023

Ka Yin

Dusty air conditioner and poor information

The room is in good condition. However, the air conditioner (room 202) is just full of dust without cleaning for age. Look at the photo and you can see. For check in, the front desk is not opened before 3pm. There is no staff at all if you arrive early. The staff from the cake store helps to store our luggage in safe place. When we check in later that day, the staff in the counter failed to provide us information on the restaurants around. She told us that this place is very remote and we can only buy food from the convenience store for dinner as the restaurants nearby are all closed. In fact, just 3 minutes walk away, there is one still opened. Google map told me there’s another one also open at night, but I did not check it out.

Friends_and_family Family

10/10

Exceptional

04 Aug 2023

Verified traveler

Highly recommended

Offering picturesque scenery, delicious meals, a convenient location, and charming, spacious rooms, I would highly recommend this hotel to anyone looking to stay near Lake Kawaguchiko. The hotel is located right across from a bus stop, making arrival and departure very simple. The rooms are clean and well-maintained, presenting a Japanese-style eating space and a comfortable futon alongside the mattresses.
Though the hotel doesn’t provide room-cleaning service, they provide plenty of towels and similar amenities in your room. Additionally, if you bag your trash and leave it outside your door, it will be collected. Despite the lack of restaurants within the hotel’s vicinity, there is a Family Mart located downstairs. Furthermore, there is a small cafe downstairs that not only offers amazing breakfast and cake throughout the day.

Friends_and_family Family

10/10

Exceptional

10 May 2023

Gut

Large room. View of Mt Fuji. Across the street from best view of Mt Fuji on the lakeside path. Breakfast was good. Eclectic entrance with name of hotel not on street sign. Registration in lounge area shared with cafe. Food mart conveniently next door. Not many places to eat but found Hoto restaurant next door.

Leisure Partner

10/10

Exceptional

13 Mar 2021

Verified traveler

Was a great place for the price, staff is friendly and the hotel is nice.

Leisure Partner

10/10

Exceptional

17 Dec 2019

Sze Yin

Family holiday in kawaguchiko

When I booked this hotel, I was not having high expectations as most of the recommended hotels around kawaguchiko are fully booked. But upon arrival and checked in, the whole experience changed as this is a nice, clean and cozy hotel. The staffs are also friendly and helpful which we really appreciate. The view from our room was also fantastic. Only downside as the rooms are on the 2nd floor, luggages will have to b carried up the stairs. Again the friendly staffs came to our rescue to help with our luggages on check in and out.

Will definitely be back again to stay for next visit!

Friends_and_family Family

10/10

Exceptional

08 Dec 2019

Moyama

Great service as they provide transfers to places you want to go. Family mart is just right below. You’ll get your basic needs met.

Leisure Family

8/10

Excellent

21 Nov 2019

Verified traveler

Clean new hotel. Great location. Convenient as family mart is located below the hotel. Great breakfast too. A little pity that the shuttle service to the kawaguchiko station only starts from 2.30pm.

Friends_and_family Family

10/10

Exceptional

21 Nov 2019

Verified traveler

Perfect boutique style Hotel.

We loved this Hotel! I was concerned with it not having a single review when I booked it, but it worked out! (so that's why I writing this)
This hotel only has 7 rooms, which makes it extremely quaint and just adorable. It's clean and located next to a grocery store. Breakfast was good, the night before we had to decide on our food option and what time we would like to come down for breakfast.
There was a language barrier, which we all overcame just fine. The staff was very sweet and helpful. We called prior to arrange a bus terminal pick up and they just had us call again when we arrived, sure enough they showed up about 10 minutes later.
It's located close to the lake, a short 4 minute walk or so. I was just perfect for us.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Renata

Hotel despretensioso. Muito boa a localização.

Partner

10/10

Exceptional

15 Dec 2025

KYUNGSOO

항공스케줄과 도쿄시내통과로 늦었지만 체크인시 매우친절하게 모든 사항을 안내해주셨다. 특히 늦었지만 저녁식당까지 안내해주시고 룸도 매우 만족이다.
다음에 기회가 되면 꼭 이곳에 머물고 싶다.
호수와 후지산의 아침풍경은 말 할것도 없음

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

AUREA

Ótimo café da manhã e diversos lugares ao redor para comprar/explorar/comer. Acesso excelente e próximo ao Haneda. Atendimento impecável, melhor inclusive que outros da mesma rede.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Shoko

高速バスの停車駅になっていて

10/10

Exceptional

05 May 2025

Erik

El staff muy amables, el cuarto pequeño pero limpio y muy bonito, con un área de tatami linda

Leisure Family

10/10

Exceptional

27 Apr 2025

Verified traveler

Pleasant stay

Due to my tight schedule, I messaged the hotel for the late check in arrangement. It took them quite a long time to respond, but they are very responsive since then. Check in and check out was smooth, and the staff is very friendly.
The room is more spacious than we expected, that two big luggages can be opened without a problem.
Location is great, with the lake just across the road. And convenience store is just at the hotel.
The only down side of the hotel is that it doesn’t have a lift, so you need to carry your luggages up the stairs for one floor, so it would be better if you travel light.
Overall it was a pleasant stay.

Friends_and_family Family

10/10

Exceptional

17 Dec 2024

YUKLIN

房間寬躺舒適，西式沐浴間也是少見的寛躺，雖然在路邊，但相當清靜，樓下就是family mark,方便…

Partner

10/10

Exceptional

20 Oct 2024

Mei Ying Kimmie

乾淨整潔

比想像中好，好整齊清潔。下樓對面己經是音樂公園。 河口湖駅轉red line 循環線第15站落車便可。

Friends_and_family Family

8/10

Excellent

19 Mar 2024

ミチエ

ゆっくり落ち着いて過ごせました。

Leisure Family

2/10

Poor

01 Aug 2023

hung wai

There is no room cleaning even We stayed for two nights. There is rubbish still in the bin after we went out for sightseeing.
雖然我們住兩晚，但第二日我們返回酒店，很愕然發現房間沒有清潔及清理垃圾桶，付了錢但沒有得到基本服務，很失望。

Leisure

8/10

Excellent

20 Jul 2023

Po Ki

So far so good.
Ground floor has family mart.

10/10

Exceptional

10 Oct 2022

Verified traveler

とてもよかったです。

Leisure Friends

6/10

Pleasant

14 Aug 2022

kazuko

ファミマ併合Hotel

こじんまりとしたHotelです。
河口湖には、面していません。
巡回バス停で、音楽と森の美術館行くのには最適な立地でした。
朝食も美味しかった。
今回
ランチとケーキは、いただけなかったのですが、次回是非食べたいと思っています。
夜食もあれば良いと思います

Self

10/10

Exceptional

01 May 2022

GIICHI

清潔感があって良かった。

Leisure Partner

8/10

Excellent

21 Nov 2021

Mitsutoshi

清潔感あり、スタッフの方の対応もよく
快適に過ごせました。
チェックアウト時間がもう少し遅いと
もっと満喫できたかなと思いました。

Leisure Partner

10/10

Exceptional

07 Oct 2021

Verified traveler

綺麗なホテルです。

フロントの人は夜遅くなると不在ですがカードキーがないと部屋のあるゾーンには入れない仕組みになっています。
基本、素泊まりみたい。
隣のコンビニと建物続きで便利
部屋はたいへん綺麗で良かった。
隣がコンビニなので明るく部屋からは夜空が見にくいですが100mほどで湖のほとりに行けば素敵な夜空が見れますよ🎵
不満があるとすればホテルの入口が分かりにくい所ですね。

Friends_and_family Family

10/10

Exceptional

05 Jun 2021

Verified traveler

可愛いホテル

小さい子供と2人で宿泊しました。お部屋は和洋室タイプで靴を脱いで上がるタイプなのでその点も子連れとしては良かったです。お部屋は清潔に保たれていて良かったです。朝ご飯も美味しくいただきました。是非また利用したいです。

Friends_and_family Family

10/10

Exceptional

05 May 2021

Verified traveler

朝ごはんが美味しかった

Leisure Family

10/10

Exceptional

26 Feb 2021

Verified traveler

コロナ禍ということもあり、フロントなどとても配慮のあるホテルでした。ベットやトイレ、お風呂などとても綺麗でこの価格は本当に素晴らしいと思いました。強いて言うならナイフやスプーンが一つも置いてなかったのでそちらがあれば過ごしやすかったです。
とても素敵でした。ありがとうございました。

Leisure Partner

10/10

Exceptional

06 Aug 2020

みっこ

２部屋を７人で予約しましたが、コロナが怖いと参加は３人だったため、広々とゆったり使えました
綺麗で良かったです
このプランは、全くキャンセルが出来ない事が難です

Leisure Friends

10/10

Exceptional

12 Jun 2020

Aida

文句なし星⭐️⭐️⭐️⭐️⭐️

下にコンビニもありとても快適に過ごせました。り

Friends_and_family Family

10/10

Exceptional

04 Jan 2020

にゃふ

施設は新しくとてもキレイです。清掃も行き届いて気持ち良く宿泊させて頂きました。スタッフの方も話やすく、感じの良い方です。また宿泊したいです。

Leisure Family

4/10

Poor

04 Jan 2020

Verified traveler

The place was nice and clean. Staffs were very helpful. The major problem was the actual location of the hotel was kilometers away from the one pinned on Expedia's map!! So don't be fooled by Expedia's map.

10/10

Exceptional

01 Dec 2019

Verified traveler

房間很大 交通方便門口有公車站牌 車站可派車接送 下面就是全家 加700日元可以去另一間旅館泡湯

Leisure Family_with_children

10/10

Exceptional

11 Sep 2019

Hsuwen

The room is efficient, clean and comfortable. The location is perfect (next to bus stop). The downstairs is familymart.
Friendly & helpful staff and awesome service.

Family