Name: Grand Hotel Ortigia
Address: Viale Mazzini, Siracusa, 96100, IT

10/10

Exceptional

25 Jul 2026

Abby

What an amazing stay at Grand Hotel Ortigia! From the spacious room, to the excellent rooftop breakfast. It was a wonderful stay! The location was superb and the private beach was a wonderful plus. I can’t wait to return one day.

10/10

Exceptional

02 Jul 2026

tim

one of the best hotels we have stayed at in recent memory. the room was comfortable and clean, the breakfasts were amazing, and the staff were so friendly and beyond helpful! highly recommend!

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

alexandra

Everything was perfect

Family

10/10

Exceptional

18 Jun 2026

Anthony

The mattress was hard. But overall great area and some very good restaurants around.

Partner

10/10

Exceptional

26 May 2026

Keith

This is a fabulous old style hotel brought up to date in a really good location for Ortigia. The rooftop restaurant and terrace have a beautiful view and breakfast has a very large choice and is very good. The staff are extremely attentive and all seem to have the freedom to chat to guests like human beings and not \"5 star robots\". A welcome change.

Partner

4/10

Poor

17 May 2026

Lucas

We stayed here for two nights and were extremely disappointed, especially considering this is supposed to be a five star property.

Our first night we were put in a room where the bathroom had a horrid smell that spread to the entire room. The room was also on the same floor as all the cleaning staff which was very odd. They offered us nothing in return for this very disappointing night.

Do not recommend staying here.

Partner

8/10

Excellent

13 May 2026

Shashi

Location. Everything within 5-10 minutes walk.
Breakfast excellent. You can order certain items of your choice. Staff very helpful.
Only downside was no gym! Not even dumbbells or stretchband.
Rest was good.

Family

8/10

Excellent

11 Apr 2026

Kimberley

The hotel is beautiful and the first night I was there I was in a really cool room with a loft. I left for a week and then came back and stayed another night. This time the room was underneath the restaurant and was super loud until well after 11 PM. But overall, it’s a lovely property and very well located.

Self

10/10

Exceptional

09 Apr 2026

Niloofar

This hotel has an amazing location and the breakfast is to die for! The staff were also super attentive and kind and I can't think of anything I didn't like! I definitely recommend!

10/10

Exceptional

01 Apr 2026

Kyle

Beautiful facility, classic. Wonderful restaurant for breakfast and dinner.

Partner

10/10

Exceptional

30 Mar 2026

Tracy

Absolutely lovely.

Partner

10/10

Exceptional

28 Mar 2026

ines

Breakfast very good

Partner

10/10

Exceptional

26 Mar 2026

David

A wonderful hotel in a fantastic location on the waterfront and within easy walking of all major sites. The buffet breakfast was outstanding and included cooked to order items. The room was immaculate and tastefully furnished. The room staff worked hard and made it look as good as new each day. The front desk staff were also friendly and helpful.

Partner

6/10

Pleasant

19 Mar 2026

scott

Superb staff, Emanuel at front desk went above and beyond printing out maps and providing suggestions for day trips.
Hotel and rooms are very dated and lack a cohesive look. Bathroom smelled of sewage and the entire hotel had the smell of grandma’s awful perfume. Rooms are small, location is superb and right on the water. Amazing views from the top floor restaurant. Wait staff fantastic and very attentive.

Family_with_children

10/10

Exceptional

11 Mar 2026

Yuqi

Great location and beautiful scenery

Friends

10/10

Exceptional

28 Feb 2026

Christopher

This was one of my highlights of staying in Sicily its truly a 5 star Hotel. The staff was great the breakfast view really set my day right.

Self

2/10

Poor

11 Jan 2026

Jean-Emmanuel

Room is very outdated, curtains were broken, no outlets, WiFi not working either… extremely disappointing, would not recommend.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Steve

Stunning hotel and area on the waterfront in Ortigia. Strongly recommend everything except the restaurant. Food was marginal for the price with much better options close by

Business Family

10/10

Exceptional

24 Dec 2025

Thomas

Every aspect of our stay was superb. The staff were friendly and helpfull. Our room was spotless, and the decor of the entire hotel was harmonious.

Leisure Family

4/10

Poor

06 Nov 2025

Tim

The bathroom had a leak bubbling up from beneath the tile floor and your feet got wet if you went in there. We told someone and they did nothing to solve it. The wifi was very poor. And, the beach they show is miles away and closed for the season.

Partner

10/10

Exceptional

02 Nov 2025

John

breakfast was good

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Iris

.

Leisure

10/10

Exceptional

29 Sep 2025

Herbert

Hotel is very good and the staff and amenities are excellent. Great rooftop restaurant and bar with a great view. Our room was rather small and the bathroom was barely manageable because it was so small and they crammed in the bidet and shower. But, that is probably our fault as we booked a basic room. The wifi also was very weak and not effective most of the time. Breakfast was very good and parking was very convenient.

Partner

10/10

Exceptional

29 Sep 2025

Lorrie

The property is beautiful and the staff very friendly and helpful. The breakfast and dinner were very good and we enjoyed our stay very much.

Leisure

10/10

Exceptional

25 Sep 2025

Kimberly

Gorgeous historic hotel. Friendly and helpful staff. Convenient to everything. Gorgeous views for apertivo and breakfast on the rooftop.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Liza

Great stay!

6/10

Pleasant

26 May 2025

Verified traveler

Okay but not sure about 5 star

Nice view for breakfast, but besides that it wasn’t really a 5 star hotel, the room was very small for the cost, the bed wasn’t very comfortable and the breakfast wasn’t the best, for a 5 star hotel. Location is great and the staff were lovely though.

Friends_and_family Friends

10/10

Exceptional

12 May 2025

Stephen

Beautiful hotel right on the waterfront with parking (paid) just in front. Excellent service and breakfasts. Room elegant with high ceilings but would benefit from air conditioning for the summer months. Easy walking to seafront and around Ortigia.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Donovan

What a beautiful property transporting you back in time. Excellent hotel staff kindly arranged a breakfast box to go as we were leaving early. We did not even ask for it. How generous and kind. We shall return.

Leisure Family

8/10

Excellent

13 Apr 2025

paul

Having the rooms on two floors is cery inconvenient. It was supposed to be an upgrade but seemed more like a downgrade

Partner

10/10

Exceptional

09 Apr 2025

Marie

Excellent Location and Hotel!

This is such a lovely hotel! Do not hesitate a stay here. Well located…no complaints whatsoever!

Partner

10/10

Exceptional

03 Oct 2024

emanuela

Lovely

A lovely place, with fantastic staff, very polite and helpful.

Friends_and_family Family

10/10

Exceptional

23 Sep 2024

Rebecca

Highly recommend

Wonderful hotel in great location with large room, rooftop dining/bar and easy parking! We will return!

Partner

10/10

Exceptional

15 Aug 2024

Janet

5 Star in Ortigia with a spa and safe easy parking

Location, location, location!

Great location, many Americans staying here end of June, not why we booked, still very Italian hotel. Reception staff are professional and kind, upgraded one of our two triple rooms but we had booked sea view rooms and we did not receive this, we let it slide without mentioning. Breakfast was above average and the servers were outstanding, lovely view and fresh food, good coffee. We had drinks at the roof top bar one evening, great service but over priced drinks, paying for the view, expensive spritz is too much.
The spa was wonderful, we had booked three Acqua express treatments and we thoroughly enjoyed the experience, very professional service in a charming venue, don’t miss the small museum next to the spa room with Ancient Greek ruins!
Parking was the best, right across the street from the hotel, safe and easy, 15€ per day was economical for Ortigia.
Our only mention is the bathroom had mold on the marble walls, just a small bit but I am allergic, though we kept the door closed and it was ok. The nightly cookie service was a treat, so try the almond bites!
We will stay here again!

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Paula

Breakfast was outstanding as was the property. Staff was very attentive and helpful. The view every morning on the roof top while eating breakfast was wonderful. Would absolutely stay there again. There was a safe in the room.

Leisure Family

10/10

Exceptional

04 Aug 2024

David

The staff was very helpful with all our needs. The food and views from the hotel roof were outstanding. Everyone was very friendly as well. However, the steps into the hotel were a challange for me as I have mobility issues. At least there were hand rails.

Leisure Family

2/10

Poor

01 Jul 2024

NATALIE

This is not a 5 star hotel. Since you walk in no one helps you with the bags, there is no hospitality and people are extremely rude and not helpful. The rooms smell like an old perfume store and it’s extremely noisy.
Don’t make the same mistake i made! There are better options

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

Amy

The property was impeccable and the staff went out of their way to make sure we were comfortable and enjoying our stay.

Leisure Family

10/10

Exceptional

10 Jun 2024

James

The hotel is immaculate with very friendly service. Being able to park the car across the street is an extra bonus. The location can’t be beat. You’re a two minute walk from the best parts of Ortigia. The rooms are spacious. We loved our stay.

Leisure Partner

2/10

Poor

03 Jun 2024

Zuoming

The air conditioner is broken. The room is hot as hell. This should not happened in a 5 star hotel. Worst experience ever!

Leisure Family

10/10

Exceptional

02 Jun 2024

ann

Beautiful Ortigia Hotel

Service was absolute excellent. Each member of the staff went out of their way to be helpful. Included breakfast was abundant. View from balcony restaurant was really beautiful.

Self

8/10

Excellent

01 Jun 2024

Rino

Superb service! Fantastic breakfast.
Room was ok.

Leisure Partner

10/10

Exceptional

07 May 2024

Verified traveler

Great location and staff. Food excellent at La Terasse and at breakfast.

Partner

10/10

Exceptional

21 Apr 2024

Jean

Right on the ocean near the ocean promenade.

Leisure Partner

10/10

Exceptional

20 Apr 2024

Megan

It is like stepping on to the titanic. It has oldish furniture etc but it was safe, quiet and the staff were lovely. Recommend staying there Greta location.

Business Self

10/10

Exceptional

05 Apr 2024

Miles

Lovely hotel at the north western tip of Ortigia. The whole island is easily walkable and it only yook us 20 minutes ir so to walk to the archealogical park on the mainland.
The staff at the hotel were all very polite, friendly and really helpful especially with our airport transfer at 4.30 am! They even packed us a fantastic breakfast to take with us. Would definitely stay with them again should we return to Sicily.

Leisure Partner

10/10

Exceptional

20 Feb 2024

xin

The location is very good and the service is wonderful.

Partner

10/10

Exceptional

17 Feb 2024

Karen

The hotel was in great condition and the staff was attentive. The room was nice but a bit small. Great location . Excellent restaurant

Leisure Partner

8/10

Excellent

18 Dec 2023

Jatin

Great location that allow one to walk to all areas of Ortigia and the heart of Sirricusa.

Business_and_leisure

10/10

Exceptional

30 Nov 2023

Paul

1890 Hotel in luxurious condition

Leisure Partner

10/10

Exceptional

18 Nov 2023

Mark

Staff eager to render any help required.

Leisure Self

10/10

Exceptional

15 Sep 2023

Albert

Excellent location

Leisure

2/10

Poor

09 Sep 2023

Mark

Hot, nor properly air conditioned - dated and expe

Expensive, dated and room not cooled; suites have a mezzanine, with air conditioning below. Very hot and uncomfortable stay, with 5* price. When I expressed my discomfort, greeted with a shrug of shoulders.

Self

10/10

Exceptional

05 Sep 2023

Patricia

The service is outstanding—consistently outstanding over five visits. The hotel itself is beautiful and the location is wonderful—right on the harbor and within east walking distance to primary tourist attractions to include a World UNESCO site.

Leisure Self

4/10

Poor

03 Sep 2023

james

Quiet an outdated hotel. You feel like you’re on a boat with nothing to look at. Rattling air conditioner and basic bedding.
Had to bring all my own luggage in and then back out.
I wouldn’t book again.

Business Self

8/10

Excellent

01 Aug 2023

Salvatore

Great hotel and staff. Only issue i had is that there was no iron in the room. So I had to go to dinner with clothes totally wrinkled. Called front desk and they said they have laundry service and do NOT provide irons to guests? I was in shock. Had dinner in 35 mins and no iron!! Only complaint Front desk was rude when telling me this Otherwise great hotel. Terrace on roof is spectacular, staff there beyond good! Location ideal.

10/10

Exceptional

12 Apr 2023

Ricardo

Ubicación, servicio, calidad

Leisure Family

8/10

Excellent

07 Mar 2023

Johanne

Great getaway

Everything great , very clean
Nice extras, perfect location

Friends_and_family Family

10/10

Exceptional

29 Jan 2023

katrinajean

Beautiful hotel with fabulous attentive staff in a gorgeous location. Thank you!!

Leisure Friends

10/10

Exceptional

23 Oct 2022

Adam

Loved the location and the staff! Wonderful hotel!

Leisure Family

10/10

Exceptional

06 Oct 2022

Verified traveler

Excellent

Wonderful. Clean cosy room over a split level so didn’t feel small like many single rooms. Very friendly and helpful staff. Excellent breakfast. Will definitely return.

Self

10/10

Exceptional

04 Oct 2022

Yigal

Best location

Leisure Partner

2/10

Poor

20 Sep 2022

Sameer

AC does not work

Leisure Family

10/10

Exceptional

20 Aug 2022

rosalia

Old well kept building, clean and super customer service. Great location walking distance of all POI. Great water views and stunning sunset from restaurant terrace

10/10

Exceptional

17 Mar 2022

Ricardo

A very nice hotel in the best part or Siracusa the Ortigia Island where you walk to the most historic places! The room was very comfortable, the dining experience sublime and the kindness of the staff as well

Leisure Partner

10/10

Exceptional

23 Oct 2021

John

A classic luxury hotel, with beautiful breakfast room views, and good parking directly in front of the hotel.

Leisure Friends

10/10

Exceptional

17 Oct 2021

judy

It was a beautiful hotel with very friendly and helpful staff. The breakfast had a huge variety of food and drink

Leisure Family

10/10

Exceptional

05 Oct 2021

Deya

Great location beautiful property

Leisure Family

10/10

Exceptional

17 Jun 2021

Verified traveler

Beautiful building harbor side in walking distance of center Ortigia, historic center of Siracusa. Elegant interior, lots of style. Super friendly and helpful staff.

Leisure Self

10/10

Exceptional

23 May 2021

Verified traveler

A gem, old school elegance and charm but modern comfort. The hotel was built in the 1860s. It has so much charm and character but the rooms have been redecorated and are elegant and very comfortable. A wonderful rooftop restaurant so you have a view of the harbour and Island. The perfect location. The staff were fantastic and went the extra mile and arranged private tours, gave advice and were just fantastic. Don't stay anywhere else!

Leisure Self

4/10

Poor

23 Oct 2020

Noam

The hotel is very old, the maintenance, start with old mattress, the water stopped at the middle of every shower, the hotel is not 5 stars at all, the only thing that good is the location,

Partner

10/10

Exceptional

11 Sep 2020

Verified traveler

The hotel is nicely situated on the island of Ortigia, and is well located for exploring the sights of Siracusa. There is a luxurious quality to the service and some of the fittings in the hotel. The rooms was a good size and clean, and the bed was very comfortable with pillows of various firmness so there is a choice. The only thing I didn’t like about the room was the lighting in the bathroom. It was a bit too dim, a brighter more modern bathroom would be better.
The hotel is facing the sea on the western side of the island, which makes for an ideal location for watching the sunset. The guests were given a voucher on arrival for a free glass of bubbly and some snacks on the rooftop bar in the evening, to take advantage of that. However, at the moment the view is pretty much blocked out by a large Norwegian cruise liner. So if you like looking at big cruise ships, great, otherwise, not so great.
Most importantly the air-conditioning system in the room was great, and really helped me cope with the heat. Also very importantly, of the 3 hotels I stay in on this trip, the only one that had a kettle and tea/coffee.
Breakfast is also on the rooftop bar. There is a good range of food, and to manage the buffet bar due to Covid restrictions, you stood behind a rope and pointed to what you wanted and a server gets the items for you.
Overall it was a very enjoyable stay and I would definitely be happy to stay there again.

Leisure Self

8/10

Excellent

03 Mar 2020

Verified traveler

Beautiful location.wonderful staff and service.front stairs into lobby were somewhat difficult for persons with handicap

Leisure Friends

10/10

Exceptional

29 Feb 2020

Steve

Lovely hotel - the room was a little small. Great location,

Leisure Family

10/10

Exceptional

08 Feb 2020

Verified traveler

Classic, friendly, wonderful place

Great, classic place, very friendly staff, reasonably priced parking. Breakfast was wonderful and the view spectacular.

It's classic, which means few outlets (it took me forever to find the off switch for the overhead lights... behind the pillows, in a logical place). Harder place to get any work done in the room. But that's a very minor gripe.

Self

10/10

Exceptional

31 Jan 2020

Verified traveler

A very nice hotel that was excellent value for off season rates.

Leisure Partner

8/10

Excellent

09 Jan 2020

Verified traveler

Good tourist location with a attentive staff, located near the water in the old city.

Leisure Family

8/10

Excellent

03 Jan 2020

Verified traveler

Nice hotel

Nice hotel with convenient location. Friendly staff. Comfortable stay.

Partner

6/10

Pleasant

29 Dec 2019

Nick

Good waterfront location.
At Euro 300 per night for a family room was told the single bottle of water would be free but any more would be charged. Drank the water on the first night and left out for replacement. It was not replaced. Same water available from supermarket at less than Euro1. Are they serious about customer service. While I booked the room over 6 months ago , the rate I paid was way above the rate on the day. I suggested an upgrade and was shown a room with a sea view, but told an extra Euro 40 per night even though this room was still available on line at less than I had paid.

Leisure Family_with_children

8/10

Excellent

10 Sep 2019

RichardB

This hotel is very well situated in Ortigia, the older historic part of Siracusa. The staff were very attentive and the property was very clean. The decor is a bit older and dated but oK. We stayed in a room that consisted of 2 levels which was inconvenient because of some steep stairs separating the bedroom from the washroom and sitting room. Risky walk down to the bathroom was sometimes trying. These rooms are not for those having trouble walking or navigating stairs. Otherwise the room was quiet. The breakfast was great and served on the roof terrace overlooking the harbor with a beautiful view.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Verified traveler

Great Service! The restaurant at dinner was delicious!

Leisure Friends

10/10

Exceptional

22 Jul 2019

Peter

Quiet Luxury

Classic setting excellent staff who could not do enough for you. Amazing breakfast buffet. Comfortable room excellent bathroom and all necessary facilities. Shame no pool or gym.

Partner

2/10

Poor

13 Jun 2019

Antonio

A three star experience at a five star hotel.

Air conditioning not working throughout hotel. Stayed in 3 rooms one night and still did not sleep due to heat. No apology from staff (except Chiara the following day). Staff quite rude. There was no compensation offered for inconvenience. Charged full rate for two nights without sleep. Never have we experienced such poor customer service from a supposedly 5 star establishment. Website shows beach facilities but none available. Had to pay $40 Euro for beach experience elsewhere. No offer of compensation. They are the worst 5 star we have ever stayed at and can’t understand how they merit 5 star.

Partner

8/10

Excellent

05 Jun 2019

Edward

We loved the hotel and location but our room was below the restaurant so it was very noisy in the morning .
People were moving tables above our heads as we were trying to sleep!
The room itself was a bit small but ok.

Partner

10/10

Exceptional

15 May 2019

Verified traveler

This is a lovely hotel located on the waterfront. Exceptional location, wonderful reception staff (Chiara) and the rooftop bar is amazing (Lorenzo) the breakfast is unbelievable with cappuccino forte (Francesco) We had 6 rooms and my room 22 was on the main level with a hugely high ceiling and my housekeeper did a fabulous job daily. I think this is a gem of a hotel.

Leisure Friends

8/10

Excellent

19 Apr 2019

Verified traveler

Good location, breakfast on the top floor with a nice view

Leisure Partner

8/10

Excellent

10 Mar 2019

Verified traveler

The Grand Hotel is in a great location and is a nice hotel. We had a double sea view room and it was good sized and clean and the bed was comfortable. The window opened which was good as the room was quite warm even when it was chilly outside. The main disappointment we had was that the only thing on the rooftop is the restaurant - we were hoping for a bar and/or a common sitting area to relax and enjoy the view but there is none at the hotel.

Leisure Partner

10/10

Exceptional

22 Dec 2018

Verified traveler

Very nice hotel. Excellent location. One small glitch - the toilet dripped constantly and the dripping sound kept me awake at night.

Leisure Friends

10/10

Exceptional

11 Nov 2018

MWF

Best spot in Siracusa. Terrace for breakfast is unforgettable.

10/10

Exceptional

18 Oct 2018

Barbara

A perfect place to stay in Ortigia

Great location and helpful stuff Lovely hotel as well.

Partner

8/10

Excellent

21 Sep 2018

Bruna

Nice building and well located in Ortigia.

Wonderful view from the terrace.
Well located close by sea and centre town Ortigia.
To be improved:
WiFi connection weak from the room and iron is not allowed for the customers.

10/10

Exceptional

11 Aug 2018

Verified traveler

Good old fashioned luxury

Great traditional style hotel, situated in a quiet corner of Ortiga yet only a few steps from the bustling historic streets of this beautiful place. Our triple room was set out over two levels and very comfortable. Breakfast on the roof terrace is a treat not to be missed.

Only criticism is the WiFi was poor and not up to current expected standard.

10/10

Exceptional

29 May 2018

Verified traveler

Great location, amazing food

All the common areas of the hotel are magnificent! The bathrooms are updated and very nice as well. The room itself leaves something to be desired and is very small. I would definitely stay here again as the location is perfect and the rooftop restaurant makes some of the best food in the city.

10/10

Exceptional

27 May 2018

Georgie

Excellent situation with parking. Staff are so efficient, friendly and nothing is too much trouble. Would not rate the ordinary rooms as 5 star and limited options to eat in hotel. The roof terrace is stunning. The assistance with any mobility problems is superb.

8/10

Excellent

17 May 2018

Verified traveler

Fabulous position overlooking the small port and fabulous views at breakfast on the roof terrace.
Hotel was very good but not outstanding. Staff all very helpful and keen to assist.
Room lacked drawers to put clothes , overall good size and clean.
Lively and fun in the centre of Syracuseôook

8/10

Excellent

23 Feb 2018

robin

probably best location on ortigia island - good access and parking. walk to all other activities on island. interesting art work - hotel probably redone in the 80s.

8/10

Excellent

21 Feb 2018

Verified traveler

Lovely seaside hotel

We had a lovely room with 2 beds upstairs for the children and double bed for adults at the first level. Nice amenities, turn down service. We had nice time.

Family

10/10

Exceptional

11 Feb 2018

Verified traveler

Want to go back

Exactly what we were looking for for a February holiday in Sicily. Great location in Ortigia. Stunning views for breakfast. Warm wooden floors in our room.

10/10

Exceptional

04 Jan 2018

Fern

We had a wonderful time in Siracusa. The Grant Hotel Ortigia was excellent and the service was likewise. The concierge got us a terrific guide for our visit to the archaeological sites. The rooms we had were just what we had requested including a fabulous view of the sea. In addition, we had to go from Siracusa to Catania to catch a late overnight train to Milan. The manager graciously allowed us a room until our departure. It was extremely important. Sebastian was just terrific and we so appreciate his gesture on our behalf.

Family

8/10

Excellent

28 Dec 2017

Jacques

Mixed feelings about this hotel.

Stayed 2 nights. The room was spacious and beautifully appointed and had a nice view over the marina. However, it was beneath the restaurant, and the noise from the kitchen came right into your room. When we complained we were immediately offered an alternative room but as the noise had disappeared by then we stayed where we were. Then we discovered the shower tap was broken and the water temperature varied during the span of a shower. Also, the shower leaked badly so the floor was sopping wet by the time your shower was done. we complained about the tap and it was fixed.