Name: Hotiday Apartments Siracusa
Address: Via Paolo Sarpi, 5, Siracusa, 96100, IT

Hotiday Apartments Siracusa

Sicily · Italy

11 reviews shown

8/10

Excellent

29 Jun 2026

Nathalie

L’appartement est parfait, comme sur les photos avec une terrasse privée ainsi qu’une terrasse partagée sur le toit. Celle-ci comprends chaises, chaises longues et bain tourbillon. Aussi, la cuisine avec un gros îlot était génial.
L’appartement était très propre aussi.
La seule chose qui nous a dérangé et qui m’empêche de mettre un 5 étoiles c’est les communications avec les propriétaires. J’ai réservé en février pour un séjour en juin. J’ai reçu une confirmation de réservation à ce moment là. Par contre, j’ai essayé de communiquer avec eux par messages sur Expedia et avec Whatsapp à leur demande. Je n’ai eu aucune réponse. La veille de notre arrivée à 20:00, nous n’avions reçu aucune nouvelle d’eux et ne savions pas comment entrer dans l’appartement. J’ai dû appeler Expedia en urgence afin d’obtenir les informations. Nous avons reçu l’information seulement la journée de notre arrivée seulement. Cela fut stressant pour rien. Ils auraient pu prendre deux minutes pour m’informer que l’entrée se ferait par code. Je devais fournir une photo de mon passeport et payer les frais de voyageur imposé par la ville le matin même de mon arrivée. Cela aurait pu être fait la veille.

Partner

10/10

Exceptional

15 Jun 2026

Simon

Location was perfect, very spacious, great shower comfortable bed.
Checking in instructions via WhatsApp were simple and effective.

Partner

10/10

Exceptional

13 Jun 2026

Emily

The accommodation was amazing but very difficult to get in touch for check in arrangements and I did not get in until very late which was disappointing

Self

8/10

Excellent

29 Apr 2026

paul

Wasn’t made 100% clear how to check in. It turned out I could have checked in before arriving but it was only when I reached the property and called the number that it was made clear to provide city tax proof of payment and id. After this hiccup however the apartment was great and central close to the old market and temple of Apollo 👍👌😊

Self

8/10

Excellent

23 Apr 2026

Diego

I stayed for a couple of days with some friends, occupying two apartments. The building seems that has been recently renovated. The apartments were spacious, comfortable and clean. One of the apartments though, smelled like some of the walls had humidity and also had some issues when flushing the toilet. The location of the apartments are on the east side of Ortigia, meaning that is the least renovated area and that you have to walk a little bit more to get closer to most of the nicest areas. Overall a good price for what you get.

Friends_and_family Friends

10/10

Exceptional

14 Jan 2026

Sean

A clean, very well equipped apartment on a lovely quiet little street. Looks like a very recent renovation of an historic building. We had a bit of a problem getting in as the instructions were sent very late, and it’s totally automated. However, after that, communication was very good. The electric stopped working and a staff person was there to help within minutes. I would just advise that hotidays send instructions to Expedia at least 24 hrs ahead as not everyone has international calling or wifi.

Leisure Partner

10/10

Exceptional

26 Jun 2026

Renu

Excelente todo! Tenes que alojarte aca
Departamento muuuuy amplio, primera calidad d almohadas, colchon , decoración. Ubicación excelente
Servicio fenomenal

Friends_and_family Family

6/10

Pleasant

28 May 2026

Conrado

The apartment was spacious and clean, with all modern amenities. However, the check-in was needlessly complicated. We had the address, but the hotel was the only building on the street without a number. The entrance sign showed a different name, so we couldn't tell it was the right place.

We called the listed number and were told we had to send photos of our IDs to receive the code to open the door. The keypad numbers were completely invisible because of the sun, so we could only enter the code after some difficulty.

Imagine two people standing on the street with lots of luggage, under the scorching sun, trying to find a spot to photograph documents and send them (poor internet and low battery).

Why don't they warn guests in advance that check-in is by phone and requires sending ID photos? The process was completely automated.

Only after that were we able to enter. The rooftop pool shown in the photos is actually a jacuzzi and was covered with a black tarp. Overall a terrible experience. I do not recommend.

Partner

10/10

Exceptional

15 May 2026

MARCELO

Uma bela surpresa de acomodação, mas a comunicação foi dificultosa…

Partner

2/10

Poor

18 Apr 2026

Trude

1.innsjekking var rotete. Vi ringte og ringte i over en time før vi fikk beskjed om at vi måtte opprette en whatsapp konto for å få oversendt kode til døra.
2. Det var mugg på alle veggene på alle rom. Det luktet fuktig og vi ble syke av muggsoppen. Klærne våre luktet også fuktig og surt etter 3 dager der.
3. Jaccuzien på takterrassen var ikke i drift, det var ikke vann i den.
4. Sengen var elendig.
5. Glass og fat og utstyr var ikke rent.
6. Vi fikk ikke ekstra dyne eller håndklær på forespørsel.

Når vi tok opp disse tingene med verten fikk vi bare negative svar. De kunne komme og vaske og skifte håndklær en gang i løpet av 1 ukes opphold, og vi fikk ekstra dopapir, men det var det. Vi fikk beskjed om at epost ville bli besvart etter 72 timer, men nå har det gått 5 døgn (i hverdager) og vi har fortsatt ikke fått svar.

Vi flyttet til et hotell istedenfor, på grunn av muggsoppen, men vi har ikke fått noe svar eller beklagelse eller tegn på at de ønsker å ordne opp for seg.

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Maurice

Geweldig nieuw en ruim appartement met veel voorzieningen. Vlakbij groot parkeerterrein en op loopafstand van alle belangrijke bezienswaardigheden. Aanrader.

Friends_and_family Family