Name: Sonesta Essential Minot
Address: 3420 S Broadway, Minot, 58701, US

2/10

Poor

12 Jul 2026

Barbara

They were purchased by another hotel chain and lost our reservation. There was no air conditioning and it was 98 degrees. They offered us a room but not at the Expedia price on our reservation but at a much higher price. We walked out and didn’t stay here

Family

2/10

Poor

12 Jul 2026

Angela

Would not recommend. Was booked for 3 nights. Left after 2, although we had paid for 3. Will not be returning.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Mark

Booked on hotels.com but the hotel could not locate our reservation. Had too go back down to the front desk for batteries for the remote that wasn't working. Tile floor had a sticking sound when you walked on it. Juice machine was completely out of order at the breakfast so no juice. Also no hot water for making tea or hot cereal. Also no fruit at the breakfast. Air conditioning unit had to be set on constant fan for it to produce any cool. Setting on auto did not work. Drain to the bathroom sink was barely open and the control for it did not work. Toilet tank was reluctant to refill - had to fiddle with it to get it to work. Did not live up to the 8.0 guest rating. Should not have had to pay $84 for this quality.

8/10

Excellent

28 May 2026

kurt

Great staff with a new hotel vibe. Conveniently located to dining.

Family

8/10

Excellent

18 May 2026

Corinne

all was satisfactory - our stay was brief - just an overnight

Partner

10/10

Exceptional

17 May 2026

Dara

Breakfast was just what we needed - no fresh fruit but great options for cereal, oatmeal, eggs, sausage, french toast, toast, and the best - waffle maker. Coffee machine isnt the best and juice machine doesnt work. Rooms were clean, comfy beds, air conditioner works, good tv options. No pool but we dont use the pool.I would absolutely stay here again!

Family

4/10

Poor

10 Apr 2026

Meagan

Room smelled like cigarettes despite being a non-smoking room. Heat/AC unit not working when we arrived and was not even turned on. Fortunately staff were helpful and got things working right away, but room was freezing for some time. Breakfast was just ok, coffee in carafe was cold and both coffee and juice machines were not working. Probably would not stay again.

Partner

10/10

Exceptional

08 Apr 2026

LINDSEY

Everything was fantastic the only thing I was there were limited options for food no fruit, yogurt, etc other than that it was a warming stay

Self

6/10

Pleasant

07 Apr 2026

Janice

Hotel was nice enough. Breakfast was not the best, they seemed to have lots of options but lots of items were out of order or empty.

Family

8/10

Excellent

03 Apr 2026

Joe

Breakfast was OK. Juice was not available. No fresh fruit/banabs.

Family

4/10

Poor

31 Mar 2026

Malia

Breakfast was nearly inedible and the room was half cleaned

Partner

8/10

Excellent

24 Mar 2026

Valerie

I was very shocked that the pet fee was $75. It cost more for my dog then it did the room. I have paid pet fees before but never this much. It is ridiculous. The room are nothing fancy sub par at best.

Pet

6/10

Pleasant

24 Mar 2026

Hayley

I stayed here in Jan. 2026 and, while I appreciate the effort of the staff, the overall experience was disappointing.

The room was reasonably clean, but not to the standard I would expect. There were also some basic oversights, such as having no place to hang bath towels in the bathroom, which made the stay less comfortable.

We also dealt with significant noise from neighbouring guests, which made it difficult to rest, and it did not seem to be addressed.

The breakfast area was the most concerning part of the stay. It was not well maintained — tables were not wiped down, chairs were visibly stained, and the overall cleanliness was lacking. Several items were unavailable or running low, including no fruit, and the yogurt machine was out of order. It appeared that only one staff member was responsible for both check-in and the breakfast area, which understandably made it difficult to keep up, but still impacted the quality of the experience.

I share this feedback respectfully, but honestly. There are some foundational areas — cleanliness, maintenance, and staffing — that need attention in order to provide a better experience for guests.

Leisure Family

8/10

Excellent

22 Mar 2026

Marinda

Clean, great breakfast, property was under some construction for a burst pipe, the pool and hot tube were not working. Overall a good stay.

Family_with_children

8/10

Excellent

20 Mar 2026

Rory

MOST THINGS WERE GOOD

Self

2/10

Poor

15 Mar 2026

Tanya

Room keys would never work, hot tub and pool not working and it’s the main reason I book hotels

Partner

8/10

Excellent

13 Mar 2026

Devin

It was a stay stay. Quiet. Mattress covers would be a good addition.

Partner

10/10

Exceptional

13 Mar 2026

Charlotte

Yes

Self

10/10

Exceptional

12 Mar 2026

terry

Very nice, clean and spacious room. Breakfasts were awesome!!!
The whole experience at the minot senesta was great! Weve stayed here before and this is our go to place in the future.

Partner

10/10

Exceptional

12 Mar 2026

Cassandra

Clean

10/10

Exceptional

10 Mar 2026

Anne

Very clean !

Business

6/10

Pleasant

10 Mar 2026

Lori

Breakfast was ok. VERY disappointed to not know the pool was closed before checking in. Staff did not even mention it until I asked \"what are the pool hours?\" King room with kitchenette and walk in shower was great tho! Beds are pretty hard unfortunately.

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Michael

Got off to a rough start. Front desk was occupied by a sign with a phone # to call. Waited too long for the attendant to arrive. This was at 4 pm on a Wednesday. Room was in a state of disrepair. Room was right next to major remodeling. Trevan came on shift Tuesday morning. He promised to have a new room by the time i returned. He was true to his word. And all week long i witnessed him worked constantly to ensure things were running smoothly.

Self

2/10

Poor

09 Mar 2026

Allan

Apparently there was a water break at the hotel prior to arrival and check in. My husband was not able to check in, we were never notified ahead of time of the fact that he would not be able to check in, and we were not made aware of any other issues. The front desk clerk was extremely rude to my husband and acted as though my husband was asking too much to be able to check in. Then when I called and spoke to him he literally yelled at me on the phone talked over me and would not let me get a word in edgewise. Worst service ever! My husband ended up having to book somewhere else and it was double the price. Trying to book on the fly when you have a child who is getting ready to have a sports competition the next morning and this occurs, is extremely upsetting for everyone involved. Not even an apology was given by the staff! Worst staff ever!

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Elaine

I did not have a phone in my room. I reposted to checkout desk. I didnt want them to think i stole it. The vanity lights didnt work. Had to put makeup on in dim hallway light shadow. No shower exhaust for steam. No make-up remover packets. Short on care for room.

Partner

2/10

Poor

06 Mar 2026

Ashley

I don't know but I paid for my room and they canceled my reservation because they over booked but no refund has been issued!

Friends

6/10

Pleasant

06 Mar 2026

Jerilyn

The breakfast was a joke. All they had was sausage links and eggs, there was cereal available but no milk. No yogurt, fruit, etc. I was down for breakfast by 7:30 (it opened at 7 on Saturday) so it’s not like I was scraping the bottom of the barrel. There was construction going on that was not disclosed, so no pool available. My floor wreaked of weed, but that’s not on the staff so much as the other guests. The staff was very friendly, and my room was clean

Self

4/10

Poor

03 Mar 2026

Jamison

Overbooked the room I reserved. Pool and hot tub were under construction and the heater/AC unit did not work. The shower towels were tiny and they only had 2 in the room

4/10

Poor

03 Mar 2026

Starlett

I want to like this place, but likely won't go back. One positive: The staff was wonderful to both me and my child. Negatives: The pool & hot tub was not available. Most ice machines & 1 elevator were not working. There was not much available in the pantry. The hot breakfast was good, but they ran out of plates 30 minutes after breakfast started. The juice & milk machines were out of order. The breakfast area chairs were stained and ratty. There was water damage on the ceiling & wall of our bathroom.

Family_with_children

8/10

Excellent

01 Mar 2026

Don

Room was clean , the fan in the bathroom was super loud and the light was burnt out in the entry .

8/10

Excellent

22 Feb 2026

Joan

Juice machine didn't work. Yogurt machine didn't work.

Self

4/10

Poor

17 Feb 2026

Lisa

We booked for the breakfast and the pool. The pool was closed!! The breakfast was not appetizing at all! Eggs were horrible and cold, bread products not fresh. Coffee was cold! The beds were rock hard! The heater would not turn off and when it cut in it was so loud it woke us all night.

Partner

8/10

Excellent

08 Feb 2026

Stephanie

Most everything just fine. Appreciated breakfast. The room seemed a little dark.

Business_and_leisure Partner

10/10

Exceptional

04 Feb 2026

Marc

Clran and quite

Leisure Self

10/10

Exceptional

01 Feb 2026

Maxine

Room was clean, the staff very accommodating

Partner

4/10

Poor

21 Jan 2026

Austin

I was told breakfast was done at 10 o'clock came in twice at 9:30 and breakfast was already put up unacceptable heater in the room only worked half the time and the wifi hooked to the TV went out on my third night and the manger had it to where you couldn't reconnect not recommend

8/10

Excellent

15 Jan 2026

Renae

Entire hotel was very clean. Only downside was that the pool was closed, but we were aware of this upon booking our room.

8/10

Excellent

14 Jan 2026

John

Clean, diacious, great check in. Good location, awesome breakfast.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2026

remilekun

The breakfast menu is the same daily, it could have been better. The AC was noisy and didn't let us sleep well

Friends_and_family Family

4/10

Poor

11 Jan 2026

Kirsten

Staff and check in were great. Our room was not. Our door handle was broken so after a trip up to the room, we had to go back down for the employee to explain how to open the door. Once in the room, we found the heater didn’t work. There was a space heater in the room but that is a huge safety concern. Our bathtub also did not drain well so you have to stand in a tub of water while you shower. We also were only given two towels for four people and were told they didn’t have any more clean and that we would have to wait until morning. I had high hopes with the ratings all being so high so maybe we just got the bad apple room.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Tyler

Staff

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

terry

Our entire stay was perfect. Check in was great, room was perfect, everything was nice and clean. And breakfest was top notch!!!
We come to minot every couple of months and this is one of 2 places we try to stay at.

Partner

6/10

Pleasant

01 Jan 2026

Herb

Overall, everything was fine for the low price we paid. A few things would make it exceptional, though.
A bit of general cleaning, maintenance and repairs would go a LONG way. We checked in to a room that the door latch barely worked on - it was difficult to get in. Not overly clean. The heat didn't work, no cover on electrical outlets! We requested a room with heat (ND winter). Next room had heat but very little temp control. Shower broken, dispensers ripped off wall, laying there. No room service for the two days we were there (not a problem but not great). Blind on window didn't work so lights shining in all night. Breakfast was ok, but not real great, not overly clean.
Overall, fine for the price, but could be one of the best with a bit of effort.

Leisure Partner

4/10

Poor

31 Dec 2025

Camri

No heat there was a plug in electric heater for us to use. I asked to be moved to another room.

Leisure Family

8/10

Excellent

30 Dec 2025

Vijay

Clean hotel and courteous staff. Decent breakfast and beverage selection.

10/10

Exceptional

21 Dec 2025

Josh

Overall my stay was pleasant. The only concern I had was the amount of cold drafts around the window heater/AC unit. Keep in mind it was negative degrees outside with 50+ mph wind gust during my stay unfortunately.

6/10

Pleasant

14 Dec 2025

Eric

Guy at front desk was super nice , but unfortunately the first room had no heat and the second one had heat but fan did not work

Leisure Self

8/10

Excellent

13 Dec 2025

Thomas

The room was nice clean and the staff was great. The only complaint I have is that they put pork in the eggs. I don't eat pork.

8/10

Excellent

09 Dec 2025

Rita

Bed was firm which is how we liked it. We didn’t get the extra pillows that we requested in advance. Hotel was clean and comfortable. Would stay here again

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Lisa

We couldn’t check in until 5:45. We didn’t have any coffee cups in our room. Breakfast was ok, not a lot of variety but,it was ok. The bed was very comfortable and the room was good.

Partner

10/10

Exceptional

07 Dec 2025

Cindy

Clean comfortable room. Breakfast was out early even on weekend. Have stayed here in the past and will again in the future.

Leisure Family

6/10

Pleasant

06 Dec 2025

Jennifer

Na

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Brian

The room wasn't spotless, but it was clean. The breakfast was better than any I have ever had as a free breakfast at any hotel/motel.

Leisure Partner

6/10

Pleasant

05 Dec 2025

Shannon

We booked this because we thought we were going to be able to swim. The pool was closed. The room was average, nice firm beds, all the essentials needed. The coffee maker I plugged in, threw sparks at me, due to an outlet that wasn't working properly. I told the staff in the morning, but nobody ever came to fix it. It was a safely concern. The staff was nice, breakfast was good. No snacking options to buy.

Leisure Family

10/10

Exceptional

04 Dec 2025

Amanda

Beautiful stay.
I will be coming back to stay again soon!

Business Self

8/10

Excellent

29 Nov 2025

Chad

Clean

10/10

Exceptional

24 Nov 2025

Laurie

Pleasant and helpful staff. Discovered the tv wasn’t working shortly after being in our room. They immediately moved us to a new room right across the hall. Very clean and good sized rooms and bathroom. Breakfast was plenty and very good with hot and cold items to chose. Would definitely stay here again

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Buffy

Good eggs and bacon

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Paul

Good place to stay, breakfast was just okay. The room was a good size but not a suite as advertised, no separate bedroom. Overall though we had no complaints.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Judy

The rooms were clean and beds comfy
Very relaxing

Partner

10/10

Exceptional

19 Nov 2025

Greg

Enjoyed the night good WiFi and warm room

10/10

Exceptional

18 Nov 2025

Lacey

Courteous staff

10/10

Exceptional

09 Nov 2025

Janice

I was pleasantly surprised with my stay! Great check-in, the room was clean and not needing repair in any way. Roomy bathroom, fluffy towels. The bed was comfortable, a firmer mattress, which I like. Great coffee machine with a lot of choices. Average breakfast of scrambled eggs and sausages one day and then with bacon on Saturday. Well stocked and and kept clean. I will stay here again when I'm in Minot.

Business Partner

6/10

Pleasant

02 Nov 2025

jody

Very clean. Polite staff. Standard hot breakfast, nothing to get excited about....

Leisure Partner

8/10

Excellent

02 Nov 2025

JIM

Everything fine, good experience
.

10/10

Exceptional

27 Oct 2025

Marc

Great staff and clean room

Business Self

10/10

Exceptional

23 Oct 2025

Marc

clean hotel and friendly staff. Great breakfast

Business Self

4/10

Poor

13 Oct 2025

Ashley

The staff were great. The non lobby, exterior doors which were supposed to be secured, weren’t so anybody could enter without a keycard. The room air unit made a rattling noise each night that made it difficult to sleep through.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Terry

Breakfast was pretty good, a little limited. A couple of juices were out. Eggs, sausage or bacon, cereal, waffle maker, some fruit milk and nice coffee maker. Rooms clean, showing a little age, but nice and quiet.

Leisure Family

8/10

Excellent

04 Oct 2025

Joan

Slow checkin no assistance with handicapped bathroom

Business

8/10

Excellent

28 Sep 2025

Tammie

The hotel and staff were great, but the coffee maker did not work any morning when we went down for breakfast and the breakfast itself was mediocre at best.

Leisure Family

10/10

Exceptional

27 Sep 2025

Patricia

Staff was extremely helpful during our stay

Leisure Family

4/10

Poor

27 Sep 2025

Lynn

Staff not trained. Pool closed. Coffee machine not e.

Leisure

4/10

Poor

25 Sep 2025

Roxanne

This hotel was very mismanaged. Our flight was delayed , so we did not get to the hotel until 1:30 AM. No hotel staff was there. A note at the desk gave a number to call. When we called it the person said that they had went to the airport and would be back soon. When they got back they could not find our reservation that we had book 2 months earlier, but finally just gave us rooms but told us since they didn’t know we were coming , to let us know if the rooms needed anything and that the manager would be there in the morning. There was no trash cans in the rooms, the TV didn’t work, the body was had fallen off the wall of the shower and was broken on the shower floor. and the blow dryer was broken. The next morning we were told that the manager was in meetings and couldn’t talk to us. Late that afternoon a gentleman at the desk apologized to us. Saying that he didn’t know why we had been told we had no reservation, when he remembers putting it in the system 2 months ago. He then went out of his way to fix the problems in our rooms. The front desk was unmanned most mornings and breakfast items often ran out. One of the reasons we booked this hotel was because of the indoor pool . Unfortunately the pool was ice cold and the the hot tub was barely warm. There was also some sticky on the handrail into the pool. They told us it would be fixed but in the three days we were there it wasn’t. Next time we visit Minot we will not be staying here!

Leisure Family_with_children

6/10

Pleasant

24 Sep 2025

Steven

The pool was down. Common area bathrooms were gross. Breakfast was not good. The room itself was big and nice but there was water damage on the bathroom ceilings and they were out of shampoo in the pump bottle. The place needs some care.

Business Self

8/10

Excellent

06 Sep 2025

Ian

Great place

6/10

Pleasant

27 Aug 2025

Linda

There is a need for maintenance at this hotel. There were several issues with our room from lights burnt out to plug-ins not working. Elsewhere there were out of order signs. However, having said that, the room was clean, big and the beds comfortable. While I did have to wait at the desk for the attendant to come, she was friendly and helpful.

Leisure Family

10/10

Exceptional

14 Aug 2025

Jill

The Beds were very comfortable. The breakfast options were great and comprehensive for the price of lodging. The facility was updated and clean

Leisure Friends

10/10

Exceptional

13 Aug 2025

RICHARD

Place was nice. The breakfast was great too.

Leisure Self

4/10

Poor

11 Aug 2025

Travis

A Hotel In Decline

Not impressed with this hotel. We checked-in at 8pm and our room was not ready. When check-in starts earlier in the day, we expected that by 8pm our room would be ready to go. The front desk said there were things missing and it would take about 5 minutes to ready the room. 10 minutes later we were finally able to get in. The door was extremely hard to open. I had to put my entire weight into as it had been broken and never fully fixed. The floors/carpet were damp, there was leftover food in our fridge, the shower curtain had brown mildew all over the bottom, there was no shampoo or soap left in the room and you could see through the 2 towels (only 2 in the room for 3 people) that were in the room. Additionally, the pool/hot tub were closed for the entirity of our stay. I would not recommend staying here.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

KORLA

Stayed here numerous times , this time a lot of maintenance issues . Big storm when we arrived , seal in window broken , water was coming into room, front desk on duty was excellent in helping us out. Breakfast was ok , not as good as usual .

Leisure

6/10

Pleasant

08 Aug 2025

Marlene

Check in was at 3 however when we got there our room was not ready. We booked a suite as we needed a full size fridge. Had to wait 45 minutes to get the room I reserved. Toilet lid had to be taken off so we could flush the toilet. We did mention to front desk but was still not fixed upon our return.

Leisure Partner

4/10

Poor

29 Jul 2025

Kaitlyn

The staff at the front desk were great, but unfortunately several things happened. One, the blinds in my room were only half installed. I could only shut one, therefore light was emerging, as well as not having complete privacy. Second, there was a weird slippery feeling to the room (unsure if they cleaned it just recently or what), third, the bed was rather uncomfortable. Very hard, too hard. As well as the sheets didn’t seem to have been changed, or washed.

It was a rather cheap night and I am unfortunately seeing why. The manager claimed there was only one housekeeper with over 40 dirty rooms, so he couldn’t offer me another room (unless I didn’t want AC) blinds for AC, tough call, right?

Not the greatest stay, has potential, but needs work.

Leisure Self

8/10

Excellent

25 Jul 2025

Caleb

Well rested over 2 night stay

Nice rooms, good ac in 207. Not so good door latch, have to pull hard to fit. Phone cord was missing also. Lee checked us in and was pleasant and helpful. Trevon who checked us out tried looking for a spare hair dryer for my wife as there were none. Props to him. Breakfast was decent with links bacon eggs and waffles. Good strong coffee also.
Fitness room was nice with 4-5 pieces. Did not visit pool area although i was told the hot tub was open but not heating.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Laurie

Pool and hot tub out of order. Downfall as kids looked forward to swimming.

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

Susie

I was concerned when the front desk employee read all the guest room numbers aloud when checking people in

Leisure Family

8/10

Excellent

18 Jul 2025

Christina

It was good for the night

2/10

Poor

18 Jul 2025

Darren

Staff is inexperienced room had plugged sink
Public bathrooms unattended
Pool was in operational
No coffee in morning everyday out waiting for 40 minutes
Glue and apoxy smell in throughout the floor fixing door
But desk attendants was watching saving hope

Leisure Partner

6/10

Pleasant

18 Jul 2025

Bryan

Okayish… with lots of cons.

1st room I got had a blackout blind ripped out/missing. I was offered a different room. 2nd room the bathroom fan was super loud and it took five minutes for the sink light to fully brighten. I love pooping in the dark since there’s no light near the toilet. The ac/heat register fan clicked very loudly that I had to wear earplugs to sleep. One of the lights on the wall had a broken cfl light in it. The main door to the hallway, you had to pull really hard to get the door handle mechanism to function to open the door, really needs replaced.

And lastly for the cons… the stupid azz smoke detector had flashing green led lights that would light up the room including right into your eyes if you were laying towards it.

Overall the room was quiet and the bed was firm but comfy to sleep.

As for the property, eh a door on the north side that should be a keyed lock isn’t locking, free to move in and out. The outdoor lounge area is right next to the loud ac fans, one of the two elevators was out of service, the pool was out of service (saw another review that said it was closed over 6 months ago)
Also saw on the 1st floor at the west side stairs that that there was an emergency door that was left open and there was a sign saying “keep closed for safety of patrons”

Honestly, I won’t come back to stay.. staff was nice and courteous… mgmt and owners of the place don’t care because things ain’t fixed

Business

10/10

Exceptional

23 Jun 2025

Dan

Great Hotel

Great place to stay.

Business

10/10

Exceptional

15 Jun 2025

Matthew

Good nite sleep

Check-in was quick and painless

Business

6/10

Pleasant

15 Jun 2025

Kimberly

Breakfast buffet was terrible...we were down there soon after it opened and the hot food was cold.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Nancy K

Like the walk in shower, grab bar for safety.

Leisure Partner

8/10

Excellent

03 Jun 2025

Dan

Great hotel. This is a minor thing, but there wasnt any wash clothes in the bathroom. Otherwise it was ver good.

Business

2/10

Poor

03 Jun 2025

Lynn

$75 extra for one night stay with elderly dog. Bathroom fan louder than a jet engine on take-off

Business_and_leisure

4/10

Poor

01 Jun 2025

Michael

Sink was clogged and took 20 mins to drain, the AC is preset so no matter what temp you set it on, it’s always going to run at what ever temp they have it set on, be prepared to put a 100.00 incidentals on your card, was woke up at 8:30am by room service to clean my room even though check out wasn’t until 11am.

It was priced well, and it was clean. I will give it that.

Leisure Self

6/10

Pleasant

31 May 2025

Sandra

The room for the most part was clean. The chair they privide in the room was very stained/dirty. Definitely needs to be replaced. The provided blow had broken pieces that hasn't been fixed because they don't wipe it down when cleaning. The blow dryers handle was extremely sticky with residue of some sort. Other than that the bed was clean and comfy, nice tv, clean fridge and microwave. The staff I dealt with were polite and nice

Leisure Family

10/10

Exceptional

30 May 2025

Nicole

As soon as I walked in to the building, the smell that hit me was pleasant. Usually, it smells like swimming pool but this one was very clean and smelled nice.

8/10

Excellent

28 May 2025

Dean

The hotel manager staff-and employees were exceptionally helpful and polite. The room was clean comfortable with a nice firm bed. Hotel was conveniently located to everything you wanted to do. We look forward staying there again on our return home to visit.

Leisure

8/10

Excellent

25 Apr 2025

Renae

We love this property the most in Minot!

Leisure Family