Name: Mercure Curitiba Batel
Address: Rua Alferes Angelo Sampaio 1177 Batel Curitiba - P, Curitiba, 80250120, BR

8/10

Excellent

13 Jul 2026

Roberto

Nice hotel in a nice, safe location but there are several things that were not as expected, some of which they can try to improve upon. This was based on our 11 day stay.
•There is traffic noise if your room faces the street, but there is little or no noise from the corridor or the other rooms.
•We were on the fourth floor. One Wednesday morning around 7:15, all the down-going elevators reaching our floor were full. As result my wife, who could not use the stairs, was unable to go down to the ground floor to say goodbye to departing relatives. She waited over 15 minutes without success.
•The room could use stronger lighting for reading.
•The couch had several large stains, it needs to be dry cleaned or reupholstered.
•The paint of the walls could use touch ups.
•The breakfast option is only for a buffet breakfast. The hotel should offer breakfast a la carte for people like us that generally have a light breakfast.
•The operation of the TV and the various channels is complicated. There should had been instructions in the room. There was a sign in the table to use a QR code to get information about the TV, but when checked it did not contain information regarding how to operate it. We had hotel personnel come twice to our room to help us with the TV, and we got different instructions.
•For the five first days our room did not have Kleenex, when I found out that other rooms had it the reception desk provided a box. We had a cold, we needed them.
No room for more comments

Partner

10/10

Exceptional

25 Jan 2026

Dr

Everything was very nice. Just wished that pool was deeper.
Great location and room was nice too.

8/10

Excellent

20 Jan 2026

Michel

Good location. Large rooms with a city view on the high floors. Inside pool. Good breakfast. Quiet. No trouble hotel.

Friends_and_family Family

6/10

Pleasant

09 Nov 2025

Michael

The hotel was in ok condition, the walls were paper thin even though I was in a corner unit away from the elevators I could still here every door slamming and everyone's conversation in the hallway.
Also, the gym is really small and barely has any equipment.
Positive: interior pool and decent bar

Business Self

10/10

Exceptional

17 Oct 2025

Aleksandr

Helped me to recover cell phone which i forgot in the taxi.

Business_and_leisure Family

10/10

Exceptional

26 Aug 2025

Isaac

Loved my time at this hotel

Partner

10/10

Exceptional

21 Aug 2025

Isaac

I really enjoyed staying at this property. It exceeded my expectations.

Leisure Partner

8/10

Excellent

11 Aug 2025

Felix

Place was good and comfortable. Bed could have been more comfortable.

8/10

Excellent

19 Jun 2025

Sandra

Good hotel, breakfast is awesome with many, many options and the staff is so friendly and helpful.

Leisure Partner

6/10

Pleasant

08 Jun 2025

Carolina

Pillows were flat unfortunately

Leisure Family

10/10

Exceptional

10 Apr 2025

Sandra

The hotel was great!!!

10/10

Exceptional

02 Apr 2025

Marcelo

It’s perfect!!

10/10

Exceptional

15 Jan 2025

Viviane

Very good! I highly recommend

Leisure

2/10

Poor

22 Dec 2024

Najla

My recent stay at the hotel was deeply disappointing due to a lack of professionalism of the the hotel staffing. I booked through Expedia, specifically seeking a pet-friendly hotel, but there was no mention of needing a vaccination card for my dog. After driving for 7 hours and arriving at 9:30 PM, I was informed by the manager on duty that I could not stay without the vaccination card. I explained that this requirement was not disclosed during the booking process, but the manager was unhelpful, dismissive, and offered no solutions.

When I asked for a refund, I was told it was not possible because the reservation was made through Expedia and that I needed to file a complaint with them. Despite several attempts to resolve the issue, the manager showed no willingness to assist or provide alternatives. Only after I requested to escalate the matter to his supervisor was I finally allowed to write a statement attesting to my dog’s vaccination status—a solution that, as I later learned, was standard policy for such situations.

The next morning, the front desk staff confirmed that a written statement was an acceptable alternative to the vaccination card, which made it clear that the entire ordeal could have been avoided. This experience highlights a clear lack of training and professionalism in handling guest concerns. I hope the hotel takes steps to improve its staff training to prevent similar incidents in the future.

Pet

10/10

Exceptional

13 Dec 2024

REINALDO

ótimo hotel

Otima locação hotel com muita limpeza eu recomendo

Business

10/10

Exceptional

05 Dec 2024

Maria Gabriela

Great property. The bed is very comfortable. My room had a balcony which was very nice. The only thing is I don’t think they get a lot of foreign tourist because they’re debit machines do not work with foreign cards and their Internet is also made up so you sign in with your Brazilian identification so it’s harder for tourist to navigate.

Business Self

10/10

Exceptional

04 Dec 2024

Maria Gabriela

The woman that checked me in was incredibly slow they couldn’t connect me to the Internet because I didn’t have Brazilian documentation. I had my passport. It was almost like they’ve never seen a foreigner before. Apart from the check in lady who was incompetent everything else has been excellent.

Business Self

6/10

Pleasant

16 Sep 2024

Kuwabo

I thought our stay was very average and likely wouldn't stay here again. The language barrier presented more service challenges here than I've encountered in any other non-English speaking country I've visited. I had a friend staying in a nearby hotel who also doesn't speak Portugeuse, and she had a much better experience (easier service, more attentive to guests, and more accomodating). My guess is that Mercure would be a better experience for a Portuguese speaker.

Business_and_leisure Partner

10/10

Exceptional

15 Jul 2024

Julieta

Amazing!

It was a great room, definetely i would stay again! only need blankets because of cold weather! (got better with the minisplit in heat)

Business

6/10

Pleasant

25 Apr 2024

Caio

Room was dirty, bathroom definitely need a good cleaning, all my remote control was low in battery, the ac didn’t work properly, staff was rude and unwelcoming, I tried ordering food at 10;45pm and the kitchen was already closed.

Business_and_leisure Partner

10/10

Exceptional

23 Mar 2024

Marcio

I expected more

Many cable channels didnt work. Shower drain was clogged up. The sofa bed was rough to sleep in. Not comfortable at all. I was expecting more for being a high end hotel in a high end neighborhood. Check in was very slow and we had to pay some weird fee not mentioned anywhere !

Friends_and_family Family

8/10

Excellent

24 Jul 2023

Verified traveler

O hotel em geral é bom. Cama confortável e chuveiro bom.
Chegamos mais cedo do horário programado para o check in e os staffs não permitiram a nossa entrada mesmo com quarto disponível. Tivemos que pagar parte de uma diária + 5%. Como estávamos cansados do voo, pagamos o valor que nos foi cobrado. A grande maioria dos hotéis são mais maleáveis quanto ao check in mais cedo, caso haja disponibilidade sem cobrança. O que não foi ocorreu.

Partner

8/10

Excellent

19 Jul 2023

Daniella

Good business hotel. Internet worked well. Chairs in the room comfortable to work. Comfortable bed and balcony was super appreciated after a long work day.

Business

4/10

Poor

18 Dec 2022

Thomas

Sadly I cannot recommend the Mercure. The staff was awkward towards us and would often ignore our family in favor of native speaking guests even while in line. While I highly recommend the restaurant downstairs and the breakfast, a majority of the staff in which we interacted with needs to take notes from the staff at the Radisson just a few blocks down the road.

They added charges to our rooms and were caught by surprise we actually reviewed them. They apologized a thousand times… but clearly they like to take advantage of foreign guests.

My suggestion for the Mercure team, etiquette and awareness. If you are paying top dollar you expect top results. Paying the same price at the Radisson and it’s a stark contrast in favor of the Radisson.

Business_and_leisure Family

10/10

Exceptional

25 May 2022

Mario

Excellent hotel! Nice bar!

Business Partner

10/10

Exceptional

12 Oct 2021

JOMAR P.

Service was excellent. Pamella and David were outstanding hosts.

Business Partner

10/10

Exceptional

08 Sep 2021

Verified traveler

Excelente

Funcionários atenciosos, quarto confortável e limpeza excelente. O café da manhã é maravilhoso!

Partner

8/10

Excellent

20 Mar 2020

José

It's an option when staying in Curitiba

The location of this hotel is the best reason to choose it. The building shows signs of ageing and require cosmetic improvements.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2019

Antonio Carlos

Quiet room, cool furniture with gym and pool

Quiet room and cool furniture with gym and pool. Breakfast available with many options, including Nexpresso coffee

Business

8/10

Excellent

17 Nov 2019

Verified traveler

Good stay

Nice place, well maintained

Partner

8/10

Excellent

13 Nov 2019

JOSNEY

Great service

The hotel was overall good. The only issue is that it is located in a noisy area. Clean and great service.

Friends_and_family Family

10/10

Exceptional

08 Mar 2019

Verified traveler

Security guy should be more friendly.
Another is OK FOR ME.

Leisure Friends

10/10

Exceptional

04 Mar 2019

Anne Laure

Great spot in Curitiba

Great location. Staff is really friendly and customer oriented, they all speak English which is a plus in Curitiba! Excellent breakfast and great restaurant. Really convenient walk to many stores and restaurants nearby.

10/10

Exceptional

22 Jan 2017

Antonio Carlos

Quiet room, fast check-in & out, great breakfast

Quiet room, friendly staff, fast and accurate check-in and check-out, great breakfast

8/10

Excellent

10 Oct 2016

Roberto

Still good, but rooms need renovation.

Service is flawless, with friendliest staff.

Breakfast is delicious, with plenty of options.

Public areas are in good shape, but rooms need some renovation.

The tiny bathroom is a big negative.

10/10

Exceptional

26 Sep 2016

Verified traveler

Excellent hotel in a good location. Close to shopping, good restaurants and night life. Staff is very kind. Rooms are spacious and comfortable. If you are a foreign traveler, the cable TV accommodates English speaking guests.

2/10

Poor

17 Aug 2015

Jay

2 times 1 month. Gave smokers room, I hate smokin

Stayed same hotel like 3 weeks before, and the elevators did not work.

My secretary told me to give another chance, for on night only. The check in was normal, I was given the keys for the room and being so tired I went to sleep fast.

Wake up 1AM sneezing smelling are odor, realized that they gave me a \"smokers room\", when my profile on Le Club makes very clear that my preference is non-smoking, I see an ashtray on the counter and realized that was the reason for my discomfort.

The front desk people don't seem to care, they don't smile don't greet customers with enthusiasm, it seems like there is a morale problem. When I voiced my concern next morning they didn't seem to care!! so it goes 2 for 2, my last time there.

4/10

Poor

25 Jul 2015

Jay

Poorly managed, front desk people insensitive.

First 2 mornings elevators did not work, I waited 10 minutes and took the service elevators. used by housekeepers. Went to front desk to complain got some blank stares. Not engaged at all.

After breakfast, same situation, one would think that they would put a sign saying, OUT OF SERVICE, but again they were too busy talking amongst themselves.

called room service 4AM, took 20 minutes to answer. Coffee and Milk waited another 20 minutes to get it. Complained they took off the bill. The only hotel I've seen that makes you wait 40 minutes for coffee,

Mattress soft, needs to be replaced, cigarette burns on floor on a non smirking room!!!!

The hotel doesn't have \"culture of service\" except for one girl who made the check late evening.

10/10

Exceptional

03 Jul 2014

Shane

Great

Everything as expected and top notch. Great hotel, great service

10/10

Exceptional

26 Feb 2014

Sam

Extremely pleased

The Location is great... few minutes walk to Batel main venue
The stuff was absolutely nice and on the money
The facility is incredible... little gym but great pool and sauna..

Breakfast is not too fancy but right on

8/10

Excellent

19 Apr 2013

deal01304

Undergoing refurb, excellent customer service

Having stayed in Mercure hotels across Brazil we were very surprised at the condition of our original room. I immediately raised my concerns with the reception team and thankfully the customer service is first rate. A genuinely concerned and very polite gent addressed all of my concerns and provided us with a new room which he personally inspected in advance. When refurbished the hotel should be as good as the other Mercure hotels in Brazil.

Family

8/10

Excellent

17 Mar 2013

MS

Nice place to stay

The hotel is good and in a great location which is hy we chose it. We were in town for the weekend and needed easy access to this general area. The staff was plesant and te room (2br suite) was large enough for us. It was clean and had the microwav and fridge we needed, however it was lacking a few basics for the kitchen that should be included with a room having a kitchen. The biggest issue was that it is on the main street and the windows in the hotel are very old and thin, so there was a LOT of street noise. With a 2yr old in our room the noise kept him awake for a while as it did for us when we went to sleep. also, we called for help withth eluggage when checking out but no one arrived so had to take all the bags ourselves without a cart. I am sure we could have buged them to help but after waiting 10mins we just had to leave. Overall a good rating, call it 3.8 out of 5.

6/10

Pleasant

28 Jan 2013

Verified traveler

Hotel Stay

Nice Hotel well located - good for Business travellers

8/10

Excellent

13 Feb 2012

frails25

NIce hotel.

Very nice hotel, great location. staff spoke good english.

8/10

Excellent

27 Oct 2010

Ferrari

Ferrari

It is a good hotel. Not amazing, but good. People are friendly but there are many problems with the service. They never came to get the dish after I ordered room service. The gym has some good stuff but not all machines were working properly. The food is good. The hotel location is perfect. And that's all.

Partner

6/10

Pleasant

06 Jul 2010

J

It is an okay hotel in Curitiba

For the price, you get what you pay for. The area is okay. You have to walk or take cabs to get anywhere, so it isn´t that convenient. I did not feel that welcomed by the staff and they speak very little English, so it was hard to communicate.

8/10

Excellent

15 Apr 2010

Maria

Definitely would go back, nice staff, good location, comfortable

like I said, would choose the same hotel again. Very nice staff, good location, clean rooms and the price condition fair.

Family

8/10

Excellent

16 Dec 2009

Henrique

Comfortable. Good Location.

Good hotel, affordable price and nice location.

10/10

Exceptional

23 Jul 2026

Ana Cássia Bastos Lopes

O hotel é maravilhoso, perto de tudo, com profissionais muito corteses.
Quarto extremamente limpo, e com uma vista lindo do pôr do sol curitibano.
Café da manhã delicioso. Super recomendo.

4/10

Poor

20 Jul 2026

Gabriel a p

Hotel, padrão baixo para a rede, principalmente questão de limpeza, tinha uma marmita velha estragada no frigobar do quarto! Decepcionante por ser um hotel Mercure! Não recomendo

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Viviane

Confortável limpinho otima experiência.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Camila

Quarto amplo, confortável e limpo, banheiro amplo, café da manhã excelente e localização perfeita

Self

10/10

Exceptional

07 Jul 2026

Camilla

Gostamos bastante! Fomos num grupo de 6 pessoas e muito bem tratados e cuidados no hotel!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Leonardo

Foi tudo muito bom, exceto uma goteira na sacada que fazia um barulho muito alto atrapalhando o sono. Acredito ser o dreno do ar condicionado, mas atrapalhou o sono de todos no quarto

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Mônica

Ótimo, bom custo benefício.

10/10

Exceptional

29 Jun 2026

Viviane

Experiência maravilhosa atendimento quarto super limpo adoramos .

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Jacqueline

Tudo ótimo! Quarto limpo e cama enorme!

Self

10/10

Exceptional

27 Jun 2026

Tatiana

Tudo transcorreu bem! Sem intercorrências. Hotel bom!

10/10

Exceptional

16 Jun 2026

Patricia

Foi tudo ótimo: as instalações em geral, o café da manhã e sobretudo os funcionários que são muito simpáticos e gentis!
Sem falar.da localização muito estratégica!

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

LUCAS

Hotel bom, espaço do apto também muito bom. O único inconveniente foi que fiquei atacada da rinite por conta do pó. Acho que o cobre-leito não deve ser trocado com frequência, acumulando poeira. Nada mais a observar quanto a pontos negativos.

Partner

10/10

Exceptional

14 Jun 2026

Alan

Localização excelente, café da manhã tem que pagar à parte, mas boa variedade e muito bom! Pet friendly também.

Partner

6/10

Pleasant

12 Jun 2026

CARLA

Piso do quarto sujo,enxoval ruim ,carpete do corredor sujo.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

José

Preço justo pelo o que oferece. Localização privilegiada Só não gostei dos restos de comida consumidas no serviço de quarto ficarem expostos nos corredores próximos aos elevadores. Existem carrinhos próprios pra esse fim

8/10

Excellent

07 Jun 2026

Mario Ricardo

Café extremamente básico e produtos não frescos

10/10

Exceptional

02 Jun 2026

MARCELO

Toda quipe de funcionários, quarto e o ótimo café da manhã...td impecável parabéns!!!

Friends_and_family Family

8/10

Excellent

30 May 2026

mario v

Varanda do quarto suja com cabelos, equipe da recepção um pouco distraida, demora em fazer check-in e check-out.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Rafael

Café maravilhoso, atenciosos, hotel lindo e moderno

Friends_and_family Family

6/10

Pleasant

08 May 2026

VILSON

Quarto estava sujo, com muitos cabelos e traças, equipe de funcionários excelentes, café da manha bom.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Maurício

As toalhas e roupas de cama estavam sujas e manchadas.

10/10

Exceptional

27 Apr 2026

Kemal

Top Hotel,Frühstück mit viel Auswahl

Self

10/10

Exceptional

29 Mar 2026

Silvia

Café da manhã bem variado, tudo fresco e gostoso.
Limpeza impecável

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Eduardo

Quarto limpo

Friends_and_family Friends

6/10

Pleasant

16 Mar 2026

rodrigo

A equipe da recepção, com exceção ao pessoal que carrega malas e aos manobristas, não demonstra o interesse algum em atender bem.
Além disso, o nosso quarto era extremamente barulhento por conta do som da rua. Incompatível um hotel de rede ter esquadrias com tão pouca atenuação acústica em uma área central.
No mais, o hotel é limpo, o café da manhã impecável.
Não ficaria novamente no entanto.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Rodrigo Heidy

Pia dn)
A primeira coisa que a gente vê é o banheiro, pia suja, sequer foi passado um pano!! No chão à frente do frigobar estava cheio de sujeira. O café da manhã achei fraco, nao tinha salame, não tinha bacon... somente o báciso, o café da manhã mais fraco de todos os hoteis que já fiquei. No geral minha nota é 6.5.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Sandro N

Excelente localização! Perto de tudo!

Partner

6/10

Pleasant

08 Mar 2026

Luiz Antonio Ferreira

Check in mais longos dos últimos anos , tipo uns 20 minutos. Estrutura do Hotel sem nenhum investimento a um bom tempo . Compensado pela educação e atenção da equipe do Hotel . Todos , sem exceção, muito educados e prestativos . O Hotel precisa urgente de uma repaginada . A cama estava ótima assim como o colchão e banheiro .

Partner

2/10

Poor

02 Mar 2026

Marcelo

Mais de 20 min pra fazer o check in.. alegando que o Governo esta pedindo mais informações. Depois me colocaram em um quarto que havia hospedes. Foi muito constrangedor

Partner

10/10

Exceptional

15 Feb 2026

Ana CBB

Quarto ótimo, ótimo serviço.

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Luciano

Quarto necessita de manutenção. Equipe prestativa, agil, tentou ajudar mas o problema tecnico persistindo

10/10

Exceptional

29 Jan 2026

Simoni tavares

Hotel muito bom e bem localizado

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Daniel Lucas

Equipe gentil, quarto amplo. café da manhã variado. porém o estacionamento não tem conexão com o hotel e tive que subir escadas com as malas até chegar a recepção

10/10

Exceptional

07 Jan 2026

Victor

Mais uma experiência incrível!

Começando pelo atendimento do pessoal recepção, Fábio, Jonathas, Gabriel, entre outros, educadíssimos e atenciosos.

Café da manhã maravilhoso como sempre, variedade, sabor, a cordialidade e simpatia da equipe de funcionários, todos eles.

O gerente, Diego, sempre atencioso e gentil.

E mais uma vez, destacamos o senhor Raimundo, que dessa vez nos atendeu também no restaurante na hora do jantar, educadíssimo, com uma simpatia contagiante.

Somente alguns pontos nos deixaram frustrados desta vez: a limpeza do quarto (a poeira continuava embaixo da cama e nos móveis, mesmo depois da manutenção, infelizmente, diferente das nossas últimas hospedagens no hotel), sem desmerecer, claro, o conforto e silêncio do quarto, que é muito bom. A piscina (estava suja, água turva), mesmo com o calor, não conseguimos aproveitar. E o bebedouro da academia (a água estava com gosto ruim), com o filtro precisando de troca.

No mais, o Mercure Curitiba Batel é maravilhoso, perto de tudo, fácil acesso, em um dos bairros mais lindos e tranquilos de Curitiba. Vale a pena cada segundo da hospedagem. Em breve estaremos de volta. Um forte abraço em todos!

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Antonio

Café da manhã e localização sensacionais.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Sarita

Quarto espaçoso, café da manhã maravilhoso e equipe gentil e simpática.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Silvio

Recepção confusa

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Verônica

Quarto amplo, equipe gentil, boa localização

Friends_and_family Family

2/10

Poor

29 Dec 2025

karoline

A estadia foi horrível. Para começar, solicitei um quarto para três pessoas, sendo um dos hóspedes uma criança de um ano. Já em deslocamento de outro estado para o hotel, fui informada de que não havia berço disponível. Nenhuma alternativa viável foi oferecida; a única sugestão foi que a criança dormisse na cama dos pais.
Além disso, os elevadores apresentaram problemas durante toda a estadia. Como o hotel estava bastante cheio, isso dificultou ainda mais os deslocamentos.
Não recomendo a ninguém.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

André

Aparentemente as máquinas de ar condicionado não estavam funcionando com a capacidade ideal, vários quartos com o mesmo problema, onde o ar condicionado não conseguia refrescar adequadamente os quartos

Partner

10/10

Exceptional

26 Dec 2025

Rafaello

Café da manhã maravilhoso

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Nelton A

Tudo impecável: acomodação, limpeza, café da manhã, atendimento, localização.

Partner

10/10

Exceptional

23 Dec 2025

jean boutros

Boa variabilidade

Friends_and_family Family

2/10

Poor

21 Dec 2025

HELENA

Muita gente, processo demorado, cobraram a estadia mesmo informando que já tinha sido pago pela plataforma. Tivemos que aguardar confirmar que realmente foi pago para fazer estorno da transação.
Muito desorganizado

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Rafael

O atendimento e instalações, muito bom.

A limpeza deixou um pouco a desejar na reposição de materiais.
Tv TB teve dificuldade pra fazer funcionar, e o telefone estava mudo.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Eronildo

Cama bem confortável.

8/10

Excellent

10 Dec 2025

Kelyanne

Achei time da recepção meio perdido, na hora do check in tive que pedir ajuda para levar as malas para o quarto

Friends_and_family Family