Adil
Overall, the check-in and check-out processes were smooth and professional. Check-in was straightforward – I was given a simple form to complete, and everything was handled efficiently.
Unfortunately, the stay itself was very disappointing. The room was on the ground floor with windows facing the car park, and it was extremely noisy throughout the evening and much of the night. People were constantly coming and going, making it very difficult to sleep. The main reason for paying for a hotel is to get a good night’s rest, and unfortunately that didn’t happen. Comfort was extremely poor, and I would rate it around 1 out of 10 because we barely slept.
The other major issue was the housekeeping. The room had been booked for two people, but there were not enough towels or tea and coffee supplies. We had to go to reception to ask for towels, tea, sugar and other basic refreshments. These are standard amenities that were advertised as part of the room and included in the price, so guests should not have to request them. It was frustrating and inconvenient.
These were two significant issues that seriously affected our stay. While the staff at reception were professional, the lack of sleep and the poor housekeeping meant the experience was not enjoyable. Because of this, I would definitely not stay at this hotel again.
Unfortunately, the stay itself was very disappointing. The room was on the ground floor with windows facing the car park, and it was extremely noisy throughout the evening and much of the night. People were constantly coming and going, making it very difficult to sleep. The main reason for paying for a hotel is to get a good night’s rest, and unfortunately that didn’t happen. Comfort was extremely poor, and I would rate it around 1 out of 10 because we barely slept.
The other major issue was the housekeeping. The room had been booked for two people, but there were not enough towels or tea and coffee supplies. We had to go to reception to ask for towels, tea, sugar and other basic refreshments. These are standard amenities that were advertised as part of the room and included in the price, so guests should not have to request them. It was frustrating and inconvenient.
These were two significant issues that seriously affected our stay. While the staff at reception were professional, the lack of sleep and the poor housekeeping meant the experience was not enjoyable. Because of this, I would definitely not stay at this hotel again.
