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Best Western Pontypool Metro Hotel

Newport · United Kingdom

Lower Mill FieldView location

8.6/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Neighborhood8.2/108.2
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Pontypool Metro Hotel

Situated in Pontypool, the Best Western Pontypool Metro Hotel offers free Wi-Fi and free private parking. Just a short drive from the Pontypool and New Inn railway station and three miles from Cwmbran railway station. The rooms boast Freeview television and tea and coffee-making facilities.

The private bathrooms have complimentary toiletries and a hairdryer. Pontypool's town center boasts various restaurants, shops, and pubs. The Best Western Pontypool Metro Hotel is just nine miles from Newport's city center. Enjoy your stay. No housekeeping services available on Dec. 25 and 26, 2016 or Jan. 1, 2017.

Additional toiletries, towels and room replenishment items will be available at reception.

Read more about this hotelShow less

A stay at Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 5-minute drive of Pontypool Park and Shell Grotto. This hotel is 11.6 mi (18.7 km) from Brecon Beacons National Park and 16.4 mi (26.4 km) from Wye Valley.

Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 7:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: GBP 0.01 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Fee for self-serve breakfast: approximately GBP 11.00 for adults and GBP 5.50 for children
    • Early check-in fee: GBP 10.00 (subject to availability)
    • Late check-out fee: GBP 10.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Polish

Nearby attractions

Pontypool Park 1.1 km / 0.7 mi
Shell Grotto 1.8 km / 1.1 mi
Grosmont Castle 3.5 km / 2.2 mi
G-Force Karting 4.5 km / 2.8 mi
Llantarnam Grange Arts Centre 5 km / 3.1 mi
Bowlplex Cwmbran 5.1 km / 3.2 mi
Llanfrechfa Grange Hospital 6.3 km / 3.9 mi
Caerleon Castle 10.1 km / 6.3 mi
Caerleon Arts Centre 10.5 km / 6.5 mi
Newbridge Leisure Centre 11.5 km / 7.2 mi
Llangibby Motte and Castle 11.8 km / 7.3 mi
Blaenavon Community Heritage and Cordell Museum 11.9 km / 7.4 mi
Blaenavon World Heritage Centre 11.9 km / 7.4 mi
Blaenavon Ironworks 12.3 km / 7.6 mi
Usk Castle 12.6 km / 7.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 53
  • Number of floors (main building): 2
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging station
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • 24-hour security
Show 14 more facilities & services
  • Bellboy serviceExtra charge
  • Hotel safeExtra charge
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Electric kettle
  • Towels and bed linen
  • Café
  • Bar
  • Air conditioning in Restaurant
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 15 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    Show all 10 amenities
    • Cable TV
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    DOUBLE WITH DOUBLE BED

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    • Cable TV
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 15 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Housekeeping
    Show all 14 amenities
    • Cable TV
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • Direct dial telephone
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    DOUBLE STANDARD

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Internet access
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Housekeeping
    • Cable TV
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • Direct dial telephone
    • Radio

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 15 m²DBL.2B
    DOUBLE TWO BEDSPhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Radio
    • Wheelchair-accessible
    • Ironing set
    • Direct dial telephone
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    Show all 11 amenities
    • Cable TV
    • Hairdryer
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    DOUBLE TWO BEDS

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Room amenities

    • Radio
    • Wheelchair-accessible
    • Ironing set
    • Direct dial telephone
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Hairdryer
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Pontypool Metro Hotel

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Pontypool Metro Hotel

8.6
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Neighborhood
8.2 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
31 Jul 2026
Jim
Happy and welcoming staff
Self
8/10
Excellent
30 Jul 2026
colin
Harvester just across the road which was handy
10/10
Exceptional
27 Jul 2026
Daniel
Nice hotel but the staff made it even better, beyond helpful
8/10
Excellent
24 Jul 2026
Terry
Stayed here many many times when working in the area and always find it clean and comfortable.
Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy.
Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty BW.
Terry.
6/10
Pleasant
19 Jul 2026
Deborah
The shower have long red hair and I am a brunette. Is a good place but shower courtneed some TLC.
2/10
Poor
18 Jul 2026
lee
Room looked like it not been properly cleaned for weeks body wash in bathroom was empty and dispensers where very dirty again didn't look like they been cleaned for weeks, bath never drained properly having shower stood in water in bath up to ankles.
Family
4/10
Poor
12 Jul 2026
D
Clean and tidy room

No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others.....
Family_with_children
8/10
Excellent
12 Jul 2026
Robert
Close to where we wanted to go.
Clean and tidy.
Very helpful staff.
Ok parking
Family
10/10
Exceptional
12 Jul 2026
Laurence
Great Little hotel. Lovely polite and friendly staff. Clean room.
Partner
10/10
Exceptional
09 Jul 2026
Terrie
Clean , tidy helpful staff and close to site
6/10
Pleasant
05 Jul 2026
MISHAEL
Could do with AC instead of fans.
2/10
Poor
04 Jul 2026
Harry
Appalled at my last stay at the best western pontypool/new inn hotel
Partner
8/10
Excellent
02 Jul 2026
Christian
Lovely staff, fast food nearby.

Dont be fooled by thinking its a short walk to the train station! (Google tells you to walk along a dual carriageway) the station does however have free parking. Or a 20 minute walk through an industrial estate.

A convenient hotel for anyone going to concerts or events in Cardiff.
Self
2/10
Poor
29 Jun 2026
James
Family room sofa beds were broken advised a double but very small, and dirty. No hot water. The housekeeper was waiting to service the rooms at 9am and breakfast had finished.
Family
6/10
Pleasant
29 Jun 2026
Matthew
Amazing staff (we saw them really go out of their way to help other guests) and decent location. Clean and fairly modern but be aware there is no air conditioning which was unfortunate since we were staying during the June 26 heatwave. We had a family room and were a little surprised that we had to put up the sofa bed ourselves and my daughter reported that this was quite uncomfortable. Only two towels (one of which was only a small hand towel) were provided by default which wasn't enough for three people so we had to go and ask for more.
Friends_and_family Family
4/10
Poor
28 Jun 2026
Daniel
No air con
Partner
6/10
Pleasant
25 Jun 2026
DOROTHEA
Room won’t be serviced unless a notice is hug outside the door before 8:30 in the morning. Even so housekeeping didn’t service the room when the notice was hung.
Partner
8/10
Excellent
25 Jun 2026
Natalie
Staff were lovely and welcoming, friendly and helpful, room was clean and hotel in great location for fast food outlets and canal walks
Partner
8/10
Excellent
21 Jun 2026
a m
Nice and quiet hotel close to town. Good parking space and electric car charging points ( we did not use them, but in case you need it, there are 2 if I remember correctly ). Really lovely lady at reception. Staff very helpful. Rooms are decent size. Quiet. Bed very comfortable. Carpets need hoovering, but other than that the room was nice. Breakfast area was comfortable and clean and there was choice between hot and cold options. I have struggled a bit with the breakfast, as I am not a fan of processed food, however my partner enjoyed it. I guess it's a matter of preference and I am fussy lol, so do not let this put you off. You will not be hungry :-) We will be coming back to stay here.
Partner
2/10
Poor
08 Jun 2026
Armandas
One of times I booked the mirror and surfaces was dirty like the cleaner was dirty. Also me and my partner got banned without a reason and when we booked following time they refused to provide service or provide explanation. Strange people
10/10
Exceptional
05 Jun 2026
Lisa
Everything was nice
Self
8/10
Excellent
04 Jun 2026
Thomas
Clean functional room, easy access from the motor way and clean parking. I'd stay again if I was in the area.
Self
10/10
Exceptional
16 May 2026
Olu
Parking was good and secure
Good location
It has a bar and other fast food are there too.
10/10
Exceptional
10 May 2026
Todd
Staff was friendly and accommodating! We extended our stay twice with no hassles. Parking was safe and secure.
Family
10/10
Exceptional
09 May 2026
Todd
Nice clean rooms. Staff was friendly and accommodating!
Family
4/10
Poor
04 May 2026
Sanjeev
Poor selection of breakfast menu
Family_with_children
8/10
Excellent
01 May 2026
Nick
Room carpet could do with a clean and reported one draw runner broken. Good value would stay again
Partner
10/10
Exceptional
28 Apr 2026
david
Lovely and clean. Very friendly and helpful staff.
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
zoe
Great hotel. Clean and comfy.
Self
8/10
Excellent
27 Apr 2026
mark
Didn't use the facilities
Self
10/10
Exceptional
25 Apr 2026
Lisa
Staff were friendly and helpful. Room was clean bed comfortable.
10/10
Exceptional
23 Apr 2026
Stephen
Nice hotel, good location. Didn't eat or drink there so cannot comment on that. Room was tidy and clean, beds comfy.

Electric chargers (2 ports) are on the same spots as the disabled bays, and are at a flat rate of £30 (not sure if that's per day or per stay, I didn't use them). Both look like 7 or 11kw but I didn't really investigate.
Partner
6/10
Pleasant
19 Apr 2026
LEE
Useful location, price not too bad, does the job.
Friends_and_family Friends
4/10
Poor
13 Apr 2026
Istvan
- The guy that checked us in really didnt want to be at work that day. Was completely uninterested
- Booked the room for 3 but couch wasn't set up
- Couch bed mattress was horrendous.
Shower head barely worked
- Cleaning process doesnt follow industry standard and its not communicated to guests. Just put a poster in the room instead of a tiny one at reception.
- blown a fuse at night, and stuf wasnt able to access fuse box. We had to move rooms which was quite annoying and time consuming
Friends_and_family Family
10/10
Exceptional
11 Apr 2026
Catriona
Easy check in process, room clean & hotel quiet.
Self
8/10
Excellent
04 Apr 2026
Lienite
Secure car park, clean rooms. Friendly stuff and lot of places to eat near by.
Friends_and_family Family
8/10
Excellent
30 Mar 2026
David
Breakfast was good parking good to
Self
8/10
Excellent
26 Mar 2026
Jamie
Limited things to do near hotel good for commuting
Self
6/10
Pleasant
17 Mar 2026
Gerry
Very poor dinner offerings
Self
8/10
Excellent
16 Mar 2026
Margot
Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Partner
6/10
Pleasant
16 Mar 2026
Tara
Overall our stay was very pleasant; the staff friendly and helpful. However we had a room for 3 adults and apart from having to pull the sofa bed out and make it ourselves it was extremely uncomfortable with a mattress so thin the metal work could be felt. We would also have liked hot milk at breakfast (for weetabix) which we were told wasn't available. The hotel served our purpose but was not the same standard as other Best Western hotels.
Family
8/10
Excellent
13 Mar 2026
Marie
Everything as expected , room clean facilities good
Self
10/10
Exceptional
15 Feb 2026
Linda
Had a lovely stay, bed was so comfortable, room was spotless. Staff friendly and nice to have a bar, after 5 hours driving.
Breakfast was lovely full English buffet and plenty of cereal, pastries, yogurt etc.
would definitely stay again
10/10
Exceptional
01 Feb 2026
Aaron
Lady at the desk was very polite and informative and I was actually surprised how nice the room was for the price.
Would definitely book again
Business
10/10
Exceptional
29 Jan 2026
Ansar
Professional staff, brilliant service. Thank you
Business_and_leisure Partner
10/10
Exceptional
28 Jan 2026
David
Friendly and courteous Staff, Room was Clean and well maintained. We stayed for Two Nights but the Maid didn't Service the Room after the first Night which was disappointing but it didn't spoil Our Experience on the whole.
Partner
6/10
Pleasant
19 Jan 2026
Malikha
The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Business
10/10
Exceptional
18 Jan 2026
Humayra
.
Leisure Partner
10/10
Exceptional
13 Jan 2026
Darren
Yes
Leisure Self
4/10
Poor
06 Jan 2026
James
Staff were excellent. Sadly let down by the room. Specifically on the rear side of the hotel (facing the main road). Large vents to let in cool freezing air which made the room cold and a small, ineffective electric heater in tge room. Used hairdryer to heat up. Also, lack of space in ensuite to put clean clothes, so placed these on floor... only to find fluff and dust on the clothing once on. Noise of road traffic was DOMINANT throughout the night. Im sure the car park side of the building would be better. Staff were very accommodating
Leisure Family_with_children
10/10
Exceptional
19 Dec 2025
Michael
Perfect stay
Business
10/10
Exceptional
25 Nov 2025
dionne
Easy to park clean rooms
Leisure
2/10
Poor
24 Nov 2025
Helen
I could hear cars passing all night very loudly.
2/10
Poor
23 Nov 2025
Patrick
No towels, pillows missing enable to call reception because the phone did not work so as a disable person i have to walk back to reception 3 time to sort problems.
3 disable parking spaces all full for cars with no blue badages. Told reception and they said they would have them moved, on my return after 3 hours the same 3 cars park in them. As a disabled war veteran with 30 years servers in the Royal Navy. This is the worst experience iv have. I through the best western hotel in Weymouth was bad which i stayed in a few months ago, but this place was disgusting.
I will no be staying in a best western again and i will be spreading the word across the military net work.. extremely disappointed 😞
Partner
10/10
Exceptional
05 Nov 2025
Hannah
Very friendly attentive staff at check in and breakfast service. The room was spotless, large shower cubicle, excellent hot water and good water pressure, with Dove products provided. Well lit car park, conveniently located near major roads. Healthy options for a working breakfast.
Business Self
8/10
Excellent
04 Nov 2025
Gordon
This is a nice, small modern hotel with easy access to major roads and plenty of parking.
10/10
Exceptional
03 Nov 2025
Alan
Good clean room quiet .friendly staff
4/10
Poor
01 Nov 2025
Kerry
Sofa bed was not made up, when I asked reception she was polite but said they don’t do that. The duvet was scrunched up on a shelf with a dirty cover on. The receptionist did bring new clean one to my room. There was also someone else’s shampoo and shower on the corner of the bath which made me question the standard on cleaning that went into the room.
Leisure Family
10/10
Exceptional
30 Oct 2025
Liam
Fab staff, great shower, comfortable bed, lots of parking
Business
8/10
Excellent
27 Oct 2025
Simon
Quiet room. Didnt have breakfast as many other places available. Bed comfortable. Carpet in room sticky by door on the inside. Staff excellent.
Self
8/10
Excellent
25 Oct 2025
Jeremy
Excellent place

Only error was toilet seat v loose
Self
10/10
Exceptional
18 Oct 2025
Barbara
Did not go to the bar.
Friends_and_family Friends
8/10
Excellent
17 Oct 2025
Andrew
Good standard hotel reasonable price
10/10
Exceptional
14 Oct 2025
Jack
The parking was very accessible and there were always plenty of spaces available.
Partner
10/10
Exceptional
13 Oct 2025
Tony
The lady who was on reception was excellent! Great service, very friendly and very helpful. Best receptionist I have ever met.
Friends_and_family Friends
10/10
Exceptional
01 Oct 2025
Jeremy
Good for quick overnight stop driving to customer, clean and quiet despite being next to the road
Business
10/10
Exceptional
30 Sep 2025
Stephen
Great staff, clean and comfortable
Business
10/10
Exceptional
30 Sep 2025
Peter
Handy for road network.
Leisure Self
8/10
Excellent
26 Sep 2025
Sue
Excellent staff friendly and helpful
6/10
Pleasant
23 Sep 2025
Peter
Easy access from main road
Leisure Self
10/10
Exceptional
22 Sep 2025
Anne-Marie

Conveniently situated and comfortable

We had a lovely stay at this hotel. It was conveniently situated for our needs.
There is no lift so if you struggle with stairs or mobility you may need to request a ground floor room
Partner
6/10
Pleasant
21 Sep 2025
Alison
Done one
10/10
Exceptional
09 Sep 2025
Sue
The staff were very helpful and the room was very clean. The shower was great one more grab bar would be really helpful
10/10
Exceptional
08 Sep 2025
Cavan
Good location
6/10
Pleasant
26 Aug 2025
stephen
Overall the property was fine, though I found the bed badly affected my back
Leisure Self
10/10
Exceptional
26 Aug 2025
Nick
Great hotel - friendly staff and well priced
Business Self
6/10
Pleasant
21 Aug 2025
Darren
Poor evening meal Menu, un-professionally dressed staff, lost in the 80's
Business
10/10
Exceptional
19 Aug 2025
Michael
Friendly staff. Provided fan.
Leisure Partner
10/10
Exceptional
12 Aug 2025
Gilly
Good location for our needs.
Leisure Family
10/10
Exceptional
02 Aug 2025
Willuam

Great place to stay & welcoming reception area.

Lovely over night stay enroute to Porthcawl for the Golf. Smart hotel in good location. Breakfast available but with Greggs & McDonald’s next door had a few options.
No air conditioning- so it it was a hot night not sure how the room would feel as if you opened window it was noisy from road but the room had a fan. Nice place to stopover or stay longer if exploring the area.
Partner
10/10
Exceptional
31 Jul 2025
Louise
Lovely hotel, with great facilities the room. Several mirrors, draws as well as wardrobe with plenty of hangers. Spare pillows, a room fan, hairdryer, luggage rack . .
I was very pleased
The breakfast was unexpected too. A lovely lobby with comfy chairs and dining tables, with a very good range of continental and some hot items. Buffet style so pleanty!.
The staff were lovely at checkin & breakfast. Would definitely stay again.
Leisure Partner
10/10
Exceptional
31 Jul 2025
Iona

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Friends_and_family Family
8/10
Excellent
28 Jul 2025
Sarah

No air conditioning

No air conditioning even it said the hotel is air conditioned.
Friends_and_family Family
6/10
Pleasant
22 Jul 2025
Verified traveler

Not a place to stay when it's hot

The hotel room was comfortable and clean and I always appreciate having plenty of tea, coffee and milk. However, it was a very hot stay! The cleaning staff had left the window and curtains open on one of the hottest days and so it was like an oven in the room. The only air-con is in the lobby & there was a fan but all it did was move hot air around. I couldn't leave the window open at night because of its proximity to the main road. Regrettably not a great stay.
Self
8/10
Excellent
21 Jul 2025
Theresa

Hotel good- breakfast not so good

All good except breakfast. Some foods run out and when requested was told there wasn't any more. It was a bit early for food to be running out.
Friends_and_family Family
10/10
Exceptional
21 Jul 2025
Mike
Great value for money. Excellent staff
Business Self
8/10
Excellent
19 Jul 2025
John
Wasn’t expecting much from a Best Western property, but this is the best one I’ve stayed at.
Business
6/10
Pleasant
17 Jul 2025
Sheoragh J

room


Room was far too warm we did have a fan needs air con
Partner
8/10
Excellent
14 Jul 2025
Barrie
Great value for your money . Clean lovely property.
It was great for us as we were travelling through the area ... gas and food super close
Leisure Partner
10/10
Exceptional
14 Jul 2025
Arthur
A lot of litter and rubbish by KFC next to the hotel
Leisure Self
10/10
Exceptional
14 Jul 2025
Barbara
Second time staying here. Awesome staff. Very friendly. It would be nice to have a fridge and maybe a microwave. Will stay again
10/10
Exceptional
11 Jul 2025
Neil
Very clean and functional. Helpful staff, soft bed.
6/10
Pleasant
30 Jun 2025
Bronwen

Great check in staff.... Terrible Bed.

The check in staff were excellent... Very efficient....
The bed was terrible.. Very uncomfortable and the mattress should be replaced immediately... Looked like an elephant had been sleeping on the bed.. Worse bed iv ever slept on.....
Business
10/10
Exceptional
29 Jun 2025
Sarah
I was really impressed by this hotel, it was only really a bed for a night so I had low expectations but I was absolutely happy with how clean and comfy the room was. I wasn’t expecting a bar either or the secure free parking so this was all a nice surprise. Will definitely be using this hotel again.
Leisure Partner
10/10
Exceptional
22 Jun 2025
CHRIStopher
Superb reception staff.
Friends_and_family Friends
10/10
Exceptional
22 Jun 2025
Peter

Good quality clean best Western

Fabulous best Western Hotel did exactly what it said on the tin, very clean good breakfast friendly staff, great location.
Friends_and_family Friends
10/10
Exceptional
14 Jun 2025
mark andrew
Good hotel.stayed a number of times
Leisure Family
8/10
Excellent
09 Jun 2025
Dave
friendly and straightforward
Friends_and_family Friends
8/10
Excellent
07 Jun 2025
Verified traveler

Good stay

We had a good stay at the hotel. We were put into one of the accessible rooms which was a little tired but comfortable.
Breakfast was great and the service was good too.
Friends_and_family Family
8/10
Excellent
06 Jun 2025
Donald
No evening meals served but fast food options on the complex
Self

Location & surroundings

Best Western Pontypool Metro Hotel
Lower Mill Field, Pontypool, United Kingdom

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Best Western Pontypool Metro Hotel

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