Name: Quay Apartments Clarence House
Address: Clarence Place, Newport, NP19 7AA, GB

2/10

Poor

11 Jul 2026

Kate

Booked for 3 people and only had 1 King sized bed and you can open windows and the air on unit was only in the living room which made the bedroom unbearable hot. Wouldn’t stay here again

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Lloyd

Nice, clean, well-equipped apartment on the 9th floor. Was really nice. Enjoyed my stay. Property manager was lovely. The only small criticism was that it was really hot and the aircon only cooled the lounge, so the bedroom was roasting! I’d definitely stay again though.

Self

8/10

Excellent

29 Jun 2026

Anton

Nice evening Newport not so nice
Would stay again if needed to

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Angela

Friendly staff at check in. Well equipped apartment in a great location. The addition of air conditioning units was very welcome in the very hot weather.

Partner

8/10

Excellent

23 Jun 2026

Mark

Did exactly what it said on the tin

Self

8/10

Excellent

31 May 2026

Peter

Beautiful place to stay and the apartment was very well equipped but the bed was not very comfortable.basically 2 singles pushed together and was a huge dip between mattresses.
I would stay again but please change the mattresses.

Partner

8/10

Excellent

29 Mar 2026

Katie

Good spacious one bedroom apartment. Booked for 2 adults and 1 child, but not clear that no bed or sofabed is provided for the 3rd person. Mattress and bedding can be provided for additional fee. Early check in subject to availability. No messages responded to via hotel.com messaging service however when rang apartments directly the member of staff was extremely helpful. Very central and car parking is in multi-storey car park immediately behind apartments for eight pounds for 24hrs and can be paid when checking in. Convenience stores handily below apartment block.

Partner

10/10

Exceptional

26 Mar 2026

Ifeoluwa

All good.

Business Self

10/10

Exceptional

08 Oct 2025

Andrew

Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.

Business

2/10

Poor

18 Sep 2025

Christopher

Disgusting

Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!

Business

8/10

Excellent

25 Aug 2025

Nazrul

Okay

Family_with_children

10/10

Exceptional

05 Aug 2025

Esther

Lovely

8/10

Excellent

02 Aug 2025

Nichola

Visit to Cardiff

We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.

Friends_and_family Family

4/10

Poor

13 Jul 2025

Verified traveler

Room too hot to stay in

The apartment is at the top of an office buikding and it smelt of smoke, the biggest issue was that the bedroom and bathroom appeared to have extrememly hot air blowing in from the building ventilation constantly and it was impossible to stay in there. Had to remove the mattresss to the living room floor as that had a mobile aur conditioner and makse it bearable.

Partner

6/10

Pleasant

15 Jun 2025

Mark

Inside the apartment the couch was very old. Bed was good and kitchen was OK. It was clean but the area it is in.... not very good. There are two stored very close by where food can be pirchased.

Leisure Partner

8/10

Excellent

07 Apr 2025

Luke

I payed for 2 adults 1 child but when we got into the apartment there was only a double bed and a small sofa not suitable for sleeping

Leisure Family

10/10

Exceptional

13 Mar 2025

Leanne

Nice spacious apartments but a little cold. They do have heaters if you can work out how to use them. But other than that had a nice stay.

Leisure Family

8/10

Excellent

13 Mar 2025

Andrew

The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.

Business Self

6/10

Pleasant

28 Jan 2025

Aiden

Hotel

The stay was good lovely apartment itself, but couple bits that could be better, it was very cold only 1 heater in the room worked so was really cold with the children, bathroom light should be on the outside not behind the door.

The battery’s in the control for the tv wasn’t working properly.
Flooring was freezing

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Denis

Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.

Leisure Family

2/10

Poor

12 Jan 2025

E.Regina Vieira de

The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2025

hossein

Amazing!

They're so helpful, kind, and friendly. They gave us a 2-bed room which were very clean without any issue. Everything was awesome! Wow!

Thanks for such a great service and made our new year sweet!

Leisure Partner

2/10

Poor

26 Dec 2024

E.Regina Vieira de

On the day after my arrival, I had Ana, a staffer, come to my apartment. I told her I did not want or need housekeeping services, just a set of fresh bed linens, bath towels, kitchen towel and some supplies. Before she left, she advised me to leave the door ajar when cooking, so the fire alarm would not be triggered. Well, there is a large hood over the electric stove...

Around 10:30 p.m., someone attempted to force the entrance door open, which I keep locked. I place door stoppers with light and sound alarms; those were triggered. The perpetrator left. Along with people slamming the door leading to the elevators, I was left with a very bad impression.

The handle of the kitchen sink faucet is completely loose. So is the towel holder in the bathroom. The bottom board of the cabinet that holds the oven/stove and dishwasher fell to the floor. The dishwasher is also loose and comes all the way onto whoever opens its door; it is a health hazard.

I am recording the issues mentioned here and I will send the video to the property owner/management. Sending anyone for repairs and/or maintenance while I am a guest is NOT acceptable to me. I should have been given an apartment in perfect living condition.

There are three retail stores downstairs but they are overpriced. Their assortment and quality of products is lacking. Not to mention the characters that target you on the way from and to the hotel and also inside those stores. It doesn't feel one bit safe and it is unpleasant.

Business_and_leisure Self

10/10

Exceptional

14 Dec 2024

Emily

Very clean

When arriving there was a car park available £5 for the night - was just around the corner
Wasn’t expecting the space to be so well presented
Great to have a kitchen
Good location
Easy walking distance to restaurants and shopping centre
Reasonable price for the area

Business

4/10

Poor

08 Sep 2024

Brad

Didnt like the fact i had to pay 5 pounds to park didnt tell me thst wen i booked 🙃 the apartment its self is good the bed was awful as wass just 2 singles put on a king bed vwey uncomfortable and the pillows were like stone's

Leisure Friends

10/10

Exceptional

29 Jul 2024

Curtis

My stay was fantastic, close to where I needed to go, the staff was friendly and helpful

Friends_and_family Friends

2/10

Poor

26 Jul 2024

Marianne

Great apartment shame about check in and parking.

Great apartment but hard to find and unfortunately poor lady on the front desk couldnt speak enpugh English to understand what I was saying.
Miscommunication from then on.
Need a bigger sign and prior warning the car park shutter is closed untill you ring to say you are there.
Checking in should be easy not time consuming.
Apartment is super clean and its a real shame the checkin was so poor.
Would give 5 stars if this was improved.

Self

10/10

Exceptional

15 Jul 2024

mary

Clean, tidy, good location for walking to local restaurants. Convenient parking, ideal for a 1 night stay only criticism pillows too firm for our liking

Leisure Family

10/10

Exceptional

28 Jun 2024

holly

Amazing

Leisure Self

10/10

Exceptional

19 Jun 2024

christine

Large rooms and beds, convenient location and quiet. Good kitchen area with excellent range of accessories. Minor critism re:condition of pots/pans.

Business_and_leisure Family

10/10

Exceptional

01 Jun 2024

Joseph

Secure, nice location, friendly reception staff, clean

8/10

Excellent

31 May 2024

Hang

The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!

Leisure Family_with_children

10/10

Exceptional

27 May 2024

Trevor

The property is excellent and very safe in the building but the car park is very shady with druggies in the corners.

Leisure Family_with_children

10/10

Exceptional

19 May 2024

jennifer

Great accommodation stayed several times

stayed for a chill out night, love the apartments

Partner

10/10

Exceptional

17 May 2024

Robert

Newport

Easy to reach from Station and easy check in. Apartment very good, clean and spacious with everything needed. Only thing I didn't like was two single beds masquerading as a double. As only one night I managed. Great views and everything I wanted

Friends_and_family Friends

2/10

Poor

03 Apr 2024

Steven

Don’t stay here if you are more than two people

When we checked in we were told that my 15 year child would have to fit into a cot as that is what the hotel considered a child. My daughter had to sleep on the floor despite when booking the room having to give the age of my daughter

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Jonathan

Home from home

Throughly enjoyed the stay

Self

10/10

Exceptional

25 Mar 2024

Elliot

Amazing stay! Very easy to get to and an easy check in check out process. Lovely and clean and with a nice view! Had a good night stay 😁

8/10

Excellent

04 Mar 2024

james

One night stay, better than having a hotel.

Initial room had to be changed due to a previous visitor breaking rules and smoking in room (awful - not Quay's fault), they sorted the change quickly and my eventual apartment was nice, very clean and we'll set out. Views over Newport from the 9th floor.
Unfortunately due to the height windows don't open to regulate temperature of space.
Bed was ok, but rather than being a double mattress it was 2 singles and a marked separation between the 2.
Soaps, tea and coffee provided which was very good. Shower if powerful, always a plus. 11am checkout was good and parking availability in the multistorey under the building is great, especially at only £5 for 24 hours. Paid for at reception - just park and go into the building.

Self

10/10

Exceptional

24 Dec 2023

Zohib

Amazing apartment second time visiting this place… would definitely be back again!!

6/10

Pleasant

06 Dec 2023

Charlotte

Looks good to start with but poor overall

On first hand the apartment looks well appointed, but after a while the flaws arise. Firstly, the car park is rat ridden and had little lighting. More uncomfortable was the bed (see photos). Basically it was 2 singles pushed together poorly, which resulted in the bed sagging and being incredibly uncomfortable.

Business

10/10

Exceptional

06 Dec 2023

Stephen

Better than i was expecting

The accommodation is on the upper floors of office type block, i stayed on the 9th floor.

The room was spotless, furnished to a high standard and kitchen well stocked with cutlery, plates etc.

Will definitely stay again when working here.

The car attached to the building is ok and only £5 per night. There were a couple of odd folk around but they were no bother.

Business Self

8/10

Excellent

27 Nov 2023

Zeeshan

Good, clean apartment, walking distance from all the key places in Newport.

Leisure Family

8/10

Excellent

26 Nov 2023

Michael

Property was clean and reasonable. No key for front door so left waiting outside for night porter to return from toilet

Leisure Friends

6/10

Pleasant

14 Aug 2023

Darren

Property was very pleasantly decorated and modern BUT , parking is an issue it’s attracted to the hotel and fee is payable for parking on top of your fee for the hotel the multie story car park is a no go area !
There is limited use we woke up the next day made a cuppa tea and there was only two tiny cups of milk so goes down stairs and asked for some more milk and was told it’s upto the cleaners to provide this 😡 as receptionists didn’t stock any

8/10

Excellent

13 Aug 2023

James

Happy Days

Great little apartments. Only minor gripe was ventilation. Windows can't open so had to use the a/c which was a little noisy.

Superb facilities tho and having a little kitchen was awesome.

Business

10/10

Exceptional

07 Jul 2023

Tracy

Great location, quiet, well equipped bed super comfy.

Partner

8/10

Excellent

01 Jul 2023

Mohamed Gazzali Haneef

Good property, value for money. Should have been a free a car parking.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2023

Laura

Always feel right at home when I'm staying here. Nice to have the use of a full kitchen when travelling, and laundry facilities for that matter. The guys here always go out of their way to make you feel welcome and address any issues/requests. Would definitely come back if in the area again.

4/10

Poor

04 Apr 2023

Joseph

Poor service, horrible bed. Do not stay here!

Not a great welcome. Think it was the maintenance man on reception and the first thing he said was why are we staying in Newport. Moaned and said because we were a bit early we would be charged £10. The bed was awful like lying on a bed of nails. The apartment we can't fault and i think it was the manager she was also first class. The check in and the bed let it down and feel the money i paid was way too much because of this. Not happy at all. Spoiled a birthday weekend from the time we stepped in the door.

Partner

10/10

Exceptional

28 Mar 2023

Mark

Spacious.

This was a great stop for us. We enjoyed the space . A supermarket next door which allowed us to make use of kitchenette.

Partner

4/10

Poor

05 Mar 2023

Peter

No heating when we arrived in March, property was colder than outside. No instructions for heating, couldn’t get it working. Wifi password didn’t work. Parking was in multi-storey next door. Won’t be staying here again,

Leisure Partner

8/10

Excellent

04 Mar 2023

Philip

good and comfortable

Stay was good but worked everyday late so didn't go out

Business

10/10

Exceptional

14 Sep 2022

Murray

A nice relaxing break

I selected this property because it had 2 bars close by, both of which were closed on the day of our visit, we asked the chap on reception about recommendations for a good Indian restaurant and he wasn’t wrong, unfortunately walking there was a bit precursors but the food was amazing and we got a cab back.

Partner

10/10

Exceptional

22 Aug 2022

Verified traveler

Great Apartment

This place has excellent customer service and is very clean and neat.I would call it an excellent apartment complex and I fully recommend it

Partner

10/10

Exceptional

15 Apr 2022

jennifer

Great place to stay

Its been 2 years since i stayed here. Staff are excellent, will always stay here when in the area for business. Its great being able to make food, kitchen well equipped, just have to remember to take everything needed to make food, oul etc. Apartments is great.

Business

8/10

Excellent

27 Oct 2021

Lisa

Ok convenient location

Located close to restaurants and shops, easily in walking distance.
Manager helpful when I had an issue. Apartments nice a little warn in places. My bed was very hard and uncomfortable but my colleague said his was fine. Didn’t really spend much time in there but overall good.

Business

8/10

Excellent

21 Oct 2021

Stewart

Lovely room and view

Apartment was really good, got everything you need for a comfortable stay. sadly the local area really lets this place down, very run down and you just don’t feel safe when out.

Partner

10/10

Exceptional

10 Oct 2021

Mazita

Brilliant stay!!

This is what i say
Dont judge a book by its cover
The building was old and looks tired but once you get in it changes everything
Shower was really good
The kitchen was good
The staff is friendly..
Overall i would recommend it!!!

Friends_and_family Family

4/10

Poor

27 Sep 2021

Annmarie

Apartment itself was clean but it’s in what looks like an office block. First morning the shower head broke but housing keeping didn’t start to 11 so no one to fix it when it did get fixed the shower head never stayed up kept falling down . Bedding was dirty and so where chairs at the kitchen table full of dirty marks. Reception staff at building were lovely but wouldn’t reckoned or stay there again

Leisure Self

8/10

Excellent

16 Sep 2021

A

Little surprise.

Trip to drop daughter to university and wanted to be local to help do some shopping.
This self contained flat is lovely, high up with a commanding view, well prrsented with everything you'd need for a short stay. Very close to the river and a gentle stroll to the shopping centre and train station.
As a side note, I was asked to put down a £100 deposit on booking in, this was not mentioned anywhere in the boiking information. Would like others to be aware as I wasn't prepared for it.

Self

10/10

Exceptional

12 Sep 2021

Ashma

Friendly staff, Great apartment, very clean with nice view.

Leisure Family

8/10

Excellent

10 Sep 2021

john

Great apartment. Parking was easy but area was run down.

Self

10/10

Exceptional

09 Sep 2021

Caroline

Great place

Amazing value for money.

Friends_and_family Family

10/10

Exceptional

07 Sep 2021

Connor

Lovely stay for a couple

Myself and my partner where visiting wales for the weekend. The apartment was very spacious and nicely decorated, we hadn’t realised that there where several rooms like a proper apartment and the air conditioning was nice. The only thing that I would have liked was the ability to open the windows. The free coffee was a nice touch and the view was nice. The bedroom looked nice and modern and the bed was very comfortable. Can’t fault anything really, would stay again!

Partner

8/10

Excellent

06 Sep 2021

Steve

The apartment itself was very clean, tidy and modern with everything it needed, sadly you couldn’t open the windows even a tiny bit to allow for some fresh air, there were air conditioning units but we didn’t use these. Biggest downside of the property is the car park, you leave you car and it’s a slight worry if it’ll be there in the morning as it looks like a few of the locals use it for drug abuse. Does have cameras, but doesn’t really ease your mind.

Friends_and_family Family

10/10

Exceptional

22 Aug 2021

N

Fab and efficient check in. Great apartment.

The receptionist was just fabulous! So helpful and efficient. Check in was smooth.
The apartment was clean, modern and suited is perfectly.

Friends_and_family Family

10/10

Exceptional

12 Aug 2021

Verified traveler

Quick and friendly check in. Very clean flat and hotel. Nice view. Iceland shop close to the hotel perfect to buy something to cook. Close to the coach station

Leisure Partner

10/10

Exceptional

05 Aug 2021

Joshua

Outstanding!

Outstanding! Staff and food and of course the accommodation

Business

10/10

Exceptional

02 Aug 2021

James

Lovely convenient stay

Really lovely stay, only issue is air con took ages to cool the room down and no milk with tea or coffee, other than that it exceeded my expectations

Business

10/10

Exceptional

27 Jul 2021

Michael

Very good.

Great little apartment and good value. Highly recommended.

Business

8/10

Excellent

15 Feb 2021

Verified traveler

bring a heater can get cold , ones inthe apartment take a LONG time to heat up

Business Self

10/10

Exceptional

25 Jan 2021

Verified traveler

Good option when you want more than just a room

Nicely equipped and comfortable apartment. Liked that the bedroom was separate. Good sized bed (king) with good quality bedding. Decent television that was apparently connected to the WiFi and had access to Netflix and Prime via the remote. Stunning views although the windows were heavily condensated.

Business

2/10

Poor

18 Oct 2020

Rebecca

Vile

Horrible service got told we couldn’t stay as couldn’t prove we all lived in the same house even tho we all live together. Horrible people that work there. Telling us how anxiety and asburgess doesn’t exist. Horrible horrible people

Friends_and_family Family

6/10

Pleasant

10 Aug 2020

Alex

The apartment doesn’t look great from the outside as it isn’t in the best area of Newport nevertheless inside makes up. The apartment is spacious and is perfect for most party uses. The biggest issue is the ventilation it is very warm inside as you cannot open the windows at all. They have provided two fans to cool the place down however they don’t do much as they are just circulating the air inside

Leisure Family_with_children