Name: The Manor House At Celtic Manor
Address: Coldra Woods Newport, Newport, NP18 2YA, GB

6/10

Pleasant

03 Aug 2026

Chris

Food OK

8/10

Excellent

03 Aug 2026

Karen

The hotel itself is lovely and I found the hotel staff helpful, approachable and friendly. The grounds are absolutely beautiful.
I stayed in the house as a solo traveler.
The room was clean, I was given an interconnected room and wasn't made aware of it. The bathrooms are lovely. There was a iron and hairdryer in the room.
I was given a voucher for a drink as I didn't have my room cleaned for a day but was charged for the drink (£6.50) because it was classed as a late drink, I do feel the conditions should be made clearer on certain things such as this, but also the parking fees, which can be found but I think it should be made clear upon booking.
I also used room service and it was cancelled half hr before it was due to arrive, there was no tables available in the resort restaurants so a shuttle was arranged by the hotel for me to go out of the resort and eat a nearby restaurant. The driver told me a few times during the journey its not service they usually provide and said I might have to wait for pick up or get a taxi as they were busy despite it already being arranged by the hotel reception manager. it made me feel bad for using the service but the pick up driver was great and was very professional, nothing was too much trouble.

6/10

Pleasant

02 Aug 2026

brian

Carpet worn away in one room down to thread mould in cupboard fridge was mouldy

4/10

Poor

30 Jul 2026

Patricia

We planned our stay and paid for The Manor House. This was to be an emotional return to the place where our children were born some 50 years ago. We knew it had been converted to a hotel from the Lydia Beynon Maternity Hospital and wanted to see the difference and if any of the original decor was visible. When we arrived, we were told that we could not stay in the Manor House and that we had been transferred to the Celtic Manor Resort. Very, very disappointed as this was not the purpose of our visit. We were told that there was no compensation or refund. It was too late to find an alternative hotel and we had paid up front for our stay. So, we will not recommend booking the Manor House nor its parent company that let us down.

4/10

Poor

24 Jul 2026

Chris

air conditioning not working. There was no refrigerator in the room. Outlook poor. Needs updating urgently.
Please invest in this lovely old building.

6/10

Pleasant

24 Jul 2026

Anthony

Please review your parking charges. They are unrealistic. I cannot see why it should be so much when there is no real issue as if it was a town centre stay. I cannot justify it at all.

2/10

Poor

23 Jul 2026

robert

Room wasnt very well maintained or cleaned

Took 1.5 hours to change rooms then it was to late for us to get showeed changed and have dinner so
50th birthday night was a ham sandwich and fries in the room

Not happy

10/10

Exceptional

19 Jul 2026

nigel

Parking was a bit of an adventure and it didn't mention that parking was £25 for overnight. Plenty of bars to eat and drink, thought £12 for 2 pepsi was a bit much but it is a fantastic place. Dinner in the grill was exceptionally good and descent price. Breakfast was best £9 each i have ever spent, but book it with booking or it £24 each in hotel. The breakfast had everything you could possible want and every ingredient was of excellent quality. Highly recommend this hotel. We plan to go back now we know the layout will be easier to navigate our way around. The shuttle bus that runs around the grounds was very helpful. Every bar and restaurant were of very high standards and the all the staff were very helpful and polite 5 STARS ALL THE WAY

Partner

10/10

Exceptional

19 Jul 2026

LORRAINE

Stayed in the manor house, beautiful building, rooms a little dated and tired but spotlessly clean. A little trek to the main building and car park but overall a lovely experience. Booked again for later in the year but booked to stay in the main hotel.

Partner

10/10

Exceptional

17 Jul 2026

Mark

Great place , staff really could not do enough for you

10/10

Exceptional

16 Jul 2026

Jackie

We visited this hotel for our son’s graduation which was in the icc centre which is walking distance from the hotel. The hotel it self is beautiful inside and out. It’s a big resort with lots of different parts all connected. But it’s a big hotel with a free shuttle bus for guests. But there is some walking needed. There is a parking garage and car park with a charge of £25 a night. The food at the restaurant is delicious in Grill and the breakfast was delicious and had a great selection of fresh fruit and cooked and continental.

Partner

8/10

Excellent

16 Jul 2026

Judith

Room was nice and clean, but carpet worn in parts. Shower was only a fixed head which I am not keen on. Personal preference but I like one you can adjust height. Staff at reception and concierge very polite and helpful. Need more staff on bar at busy times.
Menus a bit limited for me, again personal choice, but a few more simple snack like items would be good.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Julie

Our whole stay was disappointing, we upgraded but didn't have the room we payed for, we had to wait ages for another room to come available, wasn't offered any drinks while we waited, after it seemed like forever we had a room which again was disappointing, the food in the olive tree was very disappointing, we asked for water for our table and they brought a tiny glass,which only held a mouthful, but the thing that did it for us was we were charged a £100 holding fee twice, plus another £48 on check out, a week later we still haven't received it back, its safe to say we won't be going back anytime soon ,this was a special occasion my husbands 65 birthday, turned out very disappointing.

Partner

10/10

Exceptional

15 Jul 2026

DEBBIE

What an absolute surprise, we were expecting a small bijou manor house but it was actually part of the main complex. The whole site is pristine and the receptionist staff were amazing throughout. Our rooms were beautiful and the walk to the main building for breakfast was really interesting and merged together the two styles of antique versus modern.
The bedrooms were immaculately cleaned and were perfectly cool.. the Elemis toiletries were a real treat!
Breakfast was a marathon with so much choice.. it was a huge feast and the service from staff was friendly, welcoming and so helpful.
We booked for B&B so we could attend our son's graduation at the ICC. Sadly we only booked for 1 night. We had such an amazing time and were treated like royalty we are definitely going to book a return visit.
Highly, highly recommended. 😀

Friends_and_family Family

4/10

Poor

15 Jul 2026

Ibrahim

I am extremely disappointed with the car parking arrangement. I was made to remove my car and parked on a mountain hill which is long walk up. Lastly obtaining £50 deposit off me is a joke

10/10

Exceptional

14 Jul 2026

Sally

Lovely place to stay - busy in places but so quiet in other's. Highly recommended

Self

10/10

Exceptional

12 Jul 2026

Aaron

Room was very clean, surrounding area was a great walk in the sun and parking was close by. Would stay again when back down in Wales.

6/10

Pleasant

06 Jul 2026

Lauren

Room was very dated, had a musty old smoke smell. The bathroom was in desperate need of renovations. Parts missing from the tap, a weird old dirty attachment randomly stuck to the wall, the bath was marked and scratched (looked very dirty so did not use).
Breakfast was an absolute shambles, it was so busy and crowded with no systems in place, there was barely any food left and seemed to be only one person refilling the food station. It was a struggle to get sausage and eggs. 10 minute queue to use the coffee machine and a queue for the toast as only one person was making toast for everyone.
Positives - the grounds of the hotel are absolutely stunning, staff are really very friendly and welcoming. The pool and leisure facilities are wonderful. Good entertainment in the evening (Saturday night).

Partner

6/10

Pleasant

04 Jul 2026

Novlet

AC did not work. Asked at front desk to check it. Was told this could be done remotely. It was a sweaty night as AC not sorted.
Leaky seal on shower, bathroom floor with heavy leakage.
Beautiful grounds. Pool lovely

10/10

Exceptional

26 Jun 2026

daniel

Staff were brilliant from check in to the restaurant!

Business

10/10

Exceptional

21 Jun 2026

Nick

At first we were very disappointed that our anticipated stay at The Manor House was cancelled due to renovations being done just then.
We were given a very nice room with a view over the course and Christchurch Village and every effort was made to make us happy.
We had arrived by train and so on were on foot, but the concierge and the shuttle drivers were very kind, helping us to accomplish all that we had planned for our two days there.
Breakfasts were bountiful and delicious…there was everything we could imagine to choose from.

Although it’s a very large hotel, we were so impressed by how all the staff make a guest feel welcomed and cared for.
Thoroughly enjoyed our stay!

Partner

4/10

Poor

10 Jun 2026

Ian

It was impossible to get service in the bar and when eventually I got a waitress they had stopped serving meals and just had sandwiches. They also charge £15 for up to 12 hours in the outside car park.

Self

6/10

Pleasant

07 Jun 2026

robert

Hotel itself was lovely cant fault it
Cooked breakfast wasnt nice
And wasnt happy when found outswimming pool attendent was teying to flirt with my partner
We went for a relaxing break dont need that rubbish
Hes there to do a job not pester people

Partner

10/10

Exceptional

07 Jun 2026

Carys

The staff were excellent throughout, extremely friendly and helpful.
The service is also excellent in both the restaurants and bars.
There are quite a few activities on-site, including archery and adventure golf.

The only negative is the fact that you are expected to pay for parking, despite staying at the hotel.

Partner

10/10

Exceptional

31 May 2026

Joanne

Over all my stay was relaxing,only downside was the fridge in my room wasn’t working

Self

10/10

Exceptional

31 May 2026

Andrew

Celtic Manor is an exceptionally fantastic location, only previously been for work events I took the weekend with my wife for my birthday and had a chance to have a relaxing spa weekend unfortunately didn't get to hit the golf there is definitely plenty to do here. The staff are friendly and very helpful, the food was fantastic and I would highly recommend anyone to visit from family to couples, looking forward to my next visit keep up the great work.

Partner

6/10

Pleasant

25 May 2026

Denise

The staff were excellent, very helpful.
Food let the hotel down. Breakfast buffet ok… had dinner in one of the restaurants which was 5/10 . Hotel dated and a little tatty in places

Partner

10/10

Exceptional

25 May 2026

Chukwudi

I have been there several times and their standards have remained constant which is highly commendable

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Catherine

Room door handle dropped off, but otherwise can’t fault our stay; lovely staff, great facilities (shuttle bus a helpful touch) with loads to do with the kids. Cant wait to come back for a longer stay.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Sadie

Great staff lovely hotel

Partner

8/10

Excellent

21 May 2026

Irina

The room didn't have a bathrobe and a hairdryer. Reported both, waited but no luck. Ended up going to the main hotel reception to ask for a bathrobe to use at the spa and drying the hair at the health club at 7am. Otherwise, all good, the spa complex was really worth visiting.

6/10

Pleasant

15 May 2026

Paola

room clean breakfast excellent, poorly signed

Self

10/10

Exceptional

13 May 2026

Claire

Beautiful hotel, pool and grounds. Very clean. Friendly and helpful staff. Delicious evening meal and cooked breakfast. Would definitely recommend.

Partner

8/10

Excellent

10 May 2026

Lee michael

The place is MASSIVE! Lots going on, lots of places to see. Free shuttle bus between the main hotel and the outer restaurants/venues (book at reception or from your room).,

8/10

Excellent

04 May 2026

Linda

The breakfast was very disappointing. I usually treat myself to some fresh fruit then smoked salmon and scrambled egg when I stay away from home. None looked appetising so I had a yogurt.

Business

10/10

Exceptional

01 May 2026

Geoff

Great venue. Breakfast was superb. Just a bit disappointed that so many of the bars and restaurants on the facility are closed at this time of year. Place seemed busy enough to open a few more places up.

Self

8/10

Excellent

20 Apr 2026

Michael

Breakfast was served in the main hotel, as the breakfast sometimes served in PAD for Manor House guests was closed. Breakfast was brilliant and sausages a stand out.
Four poster room in the Manor House was great, nicely decorated and comfortable.
Only niggle was getting ice from both room service and main hotel bar was near impossible.
The handbook in the room said ice machines on every floor, which was clearly only the main hotel and not the Manor House. Tried then getting ice from room service who sent only an ice bucket pointless. Then went to the main hotel bar Merlin’s where bar staff questioned me where the ice was going. I’ve never had to justify why or where I wanted ice in a hotel.

Use of the forum spa was fantastic and both relaxing and enjoyable. Lots of space and wasn’t too busy through our stay which was a bonus.

Overall a great stay and would highly recommend to all.

Partner

10/10

Exceptional

20 Apr 2026

Paul

Staff excellent and facilities to

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

David

Breakfast was in the main hotel due to circumstances Beyond their control.
Excellent service 👏

Partner

4/10

Poor

14 Apr 2026

Paul

Good breakfast but dining room was too far away from where we were staying.
Staff ok.
Room old and worn out could do with updating

Partner

10/10

Exceptional

14 Apr 2026

Michael

Every member of staff were fantastic. Only down side was being charged £.45 for a pint of tap water.

Partner

10/10

Exceptional

12 Apr 2026

emma

The Manor house could do with uogradev

Self

10/10

Exceptional

11 Apr 2026

carl

Rooms were emaculately clean.
Didnt book breakfast as thought £16.50 each bit pricey and then £13.50 parking a big much.
Z biv issue we had is tgat aircon would not go to lower temp stuck on 25 so wife was hot all night and dudnt sleep that well

Partner

10/10

Exceptional

08 Apr 2026

Gary

The facilities in this hotel are brilliant, the staff cannot do enough to please you. The fact i got a complimentary upgrade made it even better. Will return again.

10/10

Exceptional

07 Apr 2026

Gurnam

Good nights sleep and the breakfast was good as well

Partner

10/10

Exceptional

04 Apr 2026

Sharon

Only downside with our visit was only 1 of the 3 lifts was working. With it being easter weekend the hotel was very busy and we had to wsit a long time for the 1 lift working

Partner

10/10

Exceptional

30 Mar 2026

peter

Perfect

10/10

Exceptional

23 Mar 2026

Giulia

Lovely resort

Self

8/10

Excellent

22 Mar 2026

michael

Pool nice clean, not a fan of booking a slot but understand this needs done at busy times.

Venue very big and plenty to do but give yourself time to get around. Lifts can take some time to arrive and are usually busy

Self

10/10

Exceptional

21 Mar 2026

Elaine

Fabulous short stay, staff very helpful, breakfast lovely, room clean though a bit hot. Very near M4 but no noise heard so a well placed location if travelling and an ideal stopover if travelling through to west wales. The pool and gym were excellent, we used both

Partner

6/10

Pleasant

19 Mar 2026

Jason

Very dated rooms.

6/10

Pleasant

17 Mar 2026

gregory

Old

10/10

Exceptional

17 Mar 2026

Terry

Staff are amazing, outstanding customer
service. The staff ard excellent ambassadors for Celtic Manor brand.

10/10

Exceptional

17 Mar 2026

Joanna

Excellent spa facilities and fabulous service

Family

6/10

Pleasant

16 Mar 2026

Rachel

Comfortable room, lovely housekeeping staff.
Disgusting that the car parking was not free for a hotel of this size with plenty of land. £13.50 for the car park that was a fair walk away and £25 for the underground parking

Partner

10/10

Exceptional

16 Mar 2026

Alun

The restaurant in the Manor House was closed for breakfast but apart from that my stay was good value for money

Self

10/10

Exceptional

16 Mar 2026

Roger

Yes there were shops there ,didnt try a hot tub.

Partner

8/10

Excellent

13 Mar 2026

Miss

Worth the stay! Super convenient.

10/10

Exceptional

11 Mar 2026

Karen

Everything was lovely x

Partner

10/10

Exceptional

07 Mar 2026

Matthew

Amazing. Wonderful hotel. The Manor House is attached via the conference centre and perfect rooms

10/10

Exceptional

05 Mar 2026

Susan

Spa was excellent

Partner

8/10

Excellent

04 Mar 2026

Rebecca

Lovely hotel.breakfast was amazing .wouldnt recommend room service .very over priced and over cooked.
Staff were lovely and very helpful.

Family_with_children

6/10

Pleasant

02 Mar 2026

Gail

This is a mammoth complex, not something I really understood at the time of booking. Upon arrival we discovered expensive parking fees which were not included in the booking. We had received an email before arrival advising us to book restaurants but didn’t realise this would mean we would not be able to get a booking at a reasonable time on the day.

When we are away we like to see how we feel on the day but this does not work here, we didn’t go to the spa as again this needed to be booked in advance, all of this is via the hotel site.

We visited the cellar bar which was like a pub , there was one inexperienced staff member alone there and we waited over 10minutes for her to try to get the previous person a receipt, she then served us two drinks and told us no cash and when we pointed out she was overcharging us accordingly to the bar tariff she just said sorry that’s wrong and we paid the higher price.

As I said this hotel did not suit us but I must say it is a very nice hotel with beautiful rooms and for an organised couple then it would be great I’m sure and I must say the meals we received in room service was exceptional.

Partner

10/10

Exceptional

02 Mar 2026

Charlotte

Stunning and so clean and comfortable

Partner

8/10

Excellent

27 Feb 2026

Sarah

Lovely staff, lovely entrance, lovely grounds and lovely comfy beds. Lost a star (would have been half a star if possible) unfortunately due to the ladies spa room as there were a number of maintenance issues and generally felt a little tired and worn out. Appreciated having the facility available nonetheless.

10/10

Exceptional

26 Feb 2026

emma

Everything was great staff were amazing as alwatsb

10/10

Exceptional

25 Feb 2026

Kasie

Overall lovely- staff were incredible and the room was lovely.

Self

4/10

Poor

24 Feb 2026

Claire

Room was not clean, Room service wasnt available on the day I stayed, I had to then eat in the Golfclub - which was very over priced.

Business

10/10

Exceptional

23 Feb 2026

Raymond

The room was ok, a little dated but bed was very comfortable.
The staff in the hotel were incredible, nothing was any trouble, they took the time to chat and get to know their guests.

8/10

Excellent

23 Feb 2026

Rebecca

Room was lovely and spacious, bed was comfy and staff were friendly and helpful.

Partner

10/10

Exceptional

21 Feb 2026

Katherine

Clean spacious room. Lovely bathroom good breakfast too!
Behind the desk (Rob) very helpful and kind.

Friends

10/10

Exceptional

21 Feb 2026

Alexandr

Great service and amazing atmosphere

Family_with_children

10/10

Exceptional

20 Feb 2026

Andrew

Excellent facilities and wonderful breakfast

Partner

6/10

Pleasant

17 Feb 2026

Sian

Room was very basic, didn’t even get water glasses in there. We were kept awake by the noise of the guest in the next room snoring- very thin walls ( we could even hear them using the toilet which was gross). Breakfast was good

10/10

Exceptional

15 Feb 2026

Lorian

Clean room. Lovely matress and towels. Quieter spaces to sit. Easy to book a table for dinner. Fast check out made things simple

Leisure Partner

8/10

Excellent

15 Feb 2026

Emma

The rooms were clean and the staff were very polite. There was a lot of children in the pool and changing rooms which was not as relaxing as i thought it would be

Leisure Family

10/10

Exceptional

12 Feb 2026

Simon

Clean quiet

10/10

Exceptional

09 Feb 2026

Tushon

Amazing Stay

Leisure

10/10

Exceptional

02 Feb 2026

Marcelle

Staff were great. Hotel was outstanding

Business

10/10

Exceptional

01 Feb 2026

Emma Louise

My stay was amazing staff were great clean room everything there that was needed

Leisure Self

8/10

Excellent

24 Jan 2026

Lisa

We booked the Manor House but got upgraded to the main resort so was pleasantly surprised.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Debra

Really nice say

6/10

Pleasant

20 Jan 2026

Alun

The standard of ingredients at breakfast was very poor. One can understand a tomato in January to be tasteless, but for bacon and eggs to both also be utterly without flavour is very very poor. The Pancakes felt a bit stale, the melon was tasteless and the pastries uninspiring. The only quality ingredient I tasted which had anyflavour at all was the Yoghurt which is bought in. Way way way too poor for a hotel of the Celtic Manor's standing, akin to the Princess of Wales being dressed in Primark clothes.

Business

10/10

Exceptional

19 Jan 2026

Jacqueline

Lovely room, fabulous unlimited breakfast selection (just wish I’d taken my appetite 😂)
It’s always a nice treat to stay here.

Self

4/10

Poor

19 Jan 2026

Danny

I have stayed at the Celtic Manor and Coldra Court numerous times for work and have always enjoyed my stay.

However this time the room was lovely, but at dinner i was accused of wandering in to the buffet restaurant without booking in and then i was sat for 2 hours and was not offered a drink once. I was given a small glass of water when I sat down but that was it.

In the morning i was told i couldn't have a VAT receipt because i booked on Expedia although I have always had a receipt in the past.. I know its not the full amount but it works for my tax records.

The two people on reception were not just completely uninterested in helping me but also so condescending and accused me of lying.

With the evening and then the morning treatment I will think twice about staying next time.

Business Self

10/10

Exceptional

13 Jan 2026

John

I was upgraded to the main hotel and it was fantastic.
Clean room and bathroom. All the staff were friendly, polite and helpful. The breakfast was fantastic so much choice and freshly cooked. also the evening meal was great.
And secure gated parking.
10/10

Business

8/10

Excellent

12 Jan 2026

Clive

Excellent stay and service as usual, lost one star as male only sauna and facilities under referb.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Sarah

Room suited our needs perfectly. Location was excellent and every member of staff we had dealings with were polite, friendly and helpful.

Leisure Friends

8/10

Excellent

11 Jan 2026

neil

Clean room staff were excellent from all departments being friendly and helpful The down fall for us were the lifts being out of order these things happen.

Partner

10/10

Exceptional

11 Jan 2026

Tracey

Fabulous first stay, definitely not the last!

Leisure Friends

10/10

Exceptional

11 Jan 2026

Kerry

Room was clean and comfortable

6/10

Pleasant

11 Jan 2026

Julie

For a hotel of that status it was poor. The carpets were warn, the lift didnt work which was unfortunate as our room was on the third floor. The door to go into the venue didnt work and reception staff werent welcoming and not particularly helpful. Pad restuart was very good. Nice staff serving there.

Leisure Family

10/10

Exceptional

11 Jan 2026

Jonathan

Everything was great

Leisure Family

10/10

Exceptional

03 Jan 2026

ben

Staff were great and helpful.Room was well looked after . facilities were great to .

4/10

Poor

30 Dec 2025

Christopher

Unfortunately this stay was poor compared to numerous previous stays.

One of the pool areas was closed (wasn’t clear until after booking) and the forum pool area had several problems with hot tubs, etc.

The technical issues didn’t stop there lifts did not work to the rooms and involved climbing several staircases

We checked in and were told there’d be bottled water in the room, there wasn’t, we enquired at front desk and they said it had already been sent to the room and they’ll send more. Nothing ever came.

The room was very poor. It was a potential adjoining room with the joining door closed however it was uncomfortably clear what was being said (even whispered) and watched on television in the next room.

All in all very disappointing break.

Partner

8/10

Excellent

28 Dec 2025

Nicky

Clean room although many have interconnecting doors which doesn't help noise levels as well as making you feel unsafe. We were moved very efficiently by a fantastic member of staff.
No bathroom heating, towel rails not work so towels were still damp the next morning. Heating not working to heat room over 16 degrees. Maintenance crew came quickly but the problem needed a referral. Portable heaters arrived quickly which rectified the problem.

Leisure Partner

8/10

Excellent

28 Dec 2025

DIANE

Have always stayed in the resort itself but the Manor House is a pleasant alternative

Partner

10/10

Exceptional

22 Dec 2025

Sarah

Wonderful stay. Excellent service. 5* breakfast. Would recommend