Name: Belvilla Newport City Centre Hotel - Lifestyle
Address: 55 High St, Newport, NP20 1GA, GB

8/10

Excellent

02 Aug 2026

Catherine

Ideally positioned hotel for train station, town centre, and car parks. Felt secure too, and staff are very helpful. Rooms are well equipped and beds are very comfortable.

10/10

Exceptional

25 Jul 2026

Claudio

The property was clean and the room was quiet. Nice and spacious for the price. The staff were polite and helpful and the location next to the train station was ideal. Also good breakfast!

4/10

Poor

19 Jun 2026

Emily

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

julie

It was all it needed to be... We were welcomed by friendly staff and they explained where to get our breakfast in the morning. Room had tea/coffee/ biscuits for us to use and a hair drier next to a lot up mirror which was nice. Location was very convenient as close to the train station. Breakfast was basic but I enjoyed it, staff were ready to cook eggs by request and other cooked items were available in the buffet.
The beds were very comfortable.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Mark

The whole experience was super friendly super efficient, just about quietest hotel room I have had. Would highly recommend

Partner

10/10

Exceptional

05 Jun 2026

Claire

Excellent hotel,a stone throw from train station so ideal for us. Breakfast was gorgeous &plentiful. Air con was a god send as windows didn't open but that was fine.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Peter

Staff is always welcoming and friendly the young lady on reception when I arrived already knew who I was and had my room key ready which I found very impressive and rare to find room was clean bed was so comfy i didn't want to leave will definitely recommend 😃😃

Self

6/10

Pleasant

30 May 2026

ELIAS

Room was clean, air conditioning was ok for the first night but stopped working the next night. Breakfast was ok. Dining room was leaking water on the floor for two days no signage was displayed to warn customers also nothing was put to collect the dripping water from the ceiling as you can easily slide or slip.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Caroline

Clean rooms, easy access to local NCP car park, train station, and breakfast. Just right for a concert in Cardiff! Everything as described.

Partner

10/10

Exceptional

05 Apr 2026

antoniette

It was very good 💯 and the staff was very friendly and helpful 😃 I would tell my family and friends to go there.❤️

Partner

6/10

Pleasant

04 Apr 2026

Partha

Noise from the nightclub

Self

10/10

Exceptional

24 Mar 2026

Daniel

NCP parking next door, friendly staff and great location.

Self

8/10

Excellent

08 Mar 2026

Eleanor

Lovely room, bathroom spotless and beds are comfy. TV didn’t really work due to poor signal but was able to log into Netflix.

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

rebekah

Good location, clean and easy to find. Short distance from the train station. Nice spacious room.

Self

8/10

Excellent

22 Feb 2026

michelle

The room was spacious and clean . comfortable bed with everything we needed. Staff were friendly and let us check in early.
Location was excellent, right in the heart on the centre.

Partner

10/10

Exceptional

29 Dec 2025

Paul

Spot on, very cheap, good location, clean, quiet, nice toiletries and the breakfast was of high quality ingredients

Self

6/10

Pleasant

14 Dec 2025

Christine

Arrived at hotel to terrible stench which I am guessing was a drainage smell. This smell continued up to the third floor. Thankfully we could not smell it in our room. We did not go for breakfast as the thought of sitting down to eat in the smelly environment would have made us sick. Apart from that, hotel is very central and room was clean & comfortable.

Friends_and_family Friends

2/10

Poor

03 Dec 2025

JACQUELINE

I was informed that breakfast was not included. However, when I looked into the breakfast room, there was little on offer. More importantly for myself, there was no coffee available - only hot water.

Leisure Self

6/10

Pleasant

27 Nov 2025

John

This hotel does have some superb benefits not least the excellant location: whiich is in the city centre and 2 mins walk from Newport train station.

The matrress was so comfy that it was easy to get to sleep (bar Friday, see below)

The room was very spacious, a genorouss size with an accessable toilet. This was just what i asked for with handy hand rails in the bathroom.
The staff were mostly friendy and polite, however as i found out on morning of departure, the front desk is not always manned, so help from hotel staff can be hit and miss.

Unfortunatly the emergancy call button beside the bed was hanging loose from fitting, and the leg on the bottom of the toilet hand rail fell of when trying to lift thiss up.
Housekeeping did not put a protective sheet over matress, therefore i had to sleep on the matress itself.
The noise from the night club, wich was outside my winow, was intense. As a result i did not get to sleep until 4am., i later discoveredd that the outer sash window was open with no way for me to close it.
Finally there was a section of crpet on the main stairs that was peeling of, this is a major trip hazard and i can not believe was left in this state.

Self

8/10

Excellent

20 Nov 2025

Matthew

Very close to station & city centre but surprisingly quiet . Checked in in afternoon then not returning until after midnight was worried if key didn't open outside door wouldn't be able to get in but key was fine.
The breakfast very basic but for overall price still cheap if you have to buy breakfast elsewhere

Self

6/10

Pleasant

08 Nov 2025

Paul

Awful

Business

10/10

Exceptional

19 Oct 2025

Geraint

Misled saed

6/10

Pleasant

12 Oct 2025

Yvonne

Room ok but didn’t match the photos; reality was worse. Hotel pretty run down, smelt quite bad throughout and breakfast very basic. Good location near to train station, so easy to get into Cardiff

Friends_and_family Friends

10/10

Exceptional

11 Oct 2025

Ian

Room was very spacious.
Bath was a bonus.
Parking next door in NCP carpark was only £7.95 for 24 hours.
Literally on Newport high street next to all the shops.
Only one complaint, the breakfast could have been hotter

Partner

8/10

Excellent

28 Sep 2025

Kaaren

Sheets hadn't been changed the whole time i was there. But everything else was good and clean. Didn't appreciate someone settling the smoke alarm off at 4am. good

Leisure Partner

2/10

Poor

26 Sep 2025

Kirsty

Never in a million years will I stay here again

I suggest avoiding that hotel if anyone needs to stay over in this area for a few reasons.

1.
It's well situated if you're going for a night out, there are clubs and bars just around the corner which start at 10:30ish and you get the low base sounds even up on the third floor.
2.
The shower is as powerful as a hose pipe if someone kinks it, but this is good considering the shower drains incredibly slowly, turning into a foot spa after a couple of minutes.
3.
The room cleanliness is somewhat to be desired with hairs on the pillows, and in the bed itself but worst of all in the foot of the bed what appears to be flakes of skin.

Needless to say, I slept with coat covering a pillow and used the remaining dry towels as a blanket.

Business

10/10

Exceptional

19 Sep 2025

Alec

Annual Railway trip to South Wales

Excellent service from the staff always pleasant with a smile. Good choice for breakfast which is included in the price. Rooms kept clean and comfortable beds. Easy access to the railway station which is about a 5/10 minute walk away. There is a NCP car park nearby although we did not use it as we had a rail rover ticket. Overall a very good and well positioned hotel to base yourself from. We have stayed here a number of years now and always find it good value for money and you are well looked after.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2025

Tracey

Great location, great room, great service. Oh and parking next door. Highly recommended.

Partner

10/10

Exceptional

15 Aug 2025

Nazleen

A great stay.

Lovely room, cleanliness on point, friendly staff, Fatima was brilliant at breakfast- great friendly service and breakfast was enjoyed by adults and children.
Thank you

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Stephen

Good stay

Good hotel, decent rooms, pleasant staff and breakfast included. All good.

Business Self

10/10

Exceptional

29 Jul 2025

Verified traveler

Traveling with kids so this was a great location super close to the train station. Clean and comfortable with good breakfast. Reception warned that there might be noise at night due to bars and pubs close by but we didn't hear anything.

8/10

Excellent

28 Jul 2025

GEDIMINAS

Thanks.

Leisure Family

10/10

Exceptional

27 Jul 2025

William

Brekfast was great

10/10

Exceptional

26 Jul 2025

Verified traveler

Great stay

Great location, clean, friendly, peaceful.

Partner

10/10

Exceptional

19 Jul 2025

Abhinav

Very close to the train station. Lot of pubs around. The check-in was quick. The palace was spacious and clean. The breakfast was basic. Overall a good option for the price.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Grant

Great hotel

Lovely clean air conditioned room. Really enjoyed the self serve breakfast. Very comfy bed with no noise of traffic going by. Would definetly recommend this hotel

Friends_and_family Family

2/10

Poor

07 Jul 2025

Gilbert

Hotel poorly managed staff rude cannot take responsibility. Was put in a severely damp room with damp patch hidden by spair bed and curtains. My clothes that were on spair bed damaged by mould over 4 days. Staff took no responsibility and refused contact details of managers - extremely rude and uncaring. Second time around was put in a room with no signal then moved to another with broken chair that they failed to change 2 days. Room NOT cleaned as policy is clean after 3 days. Disguting!!!

Business Self

10/10

Exceptional

04 Jul 2025

David

Perfect hotel

Nice clean hotel that included free cooked breakfast. Comfortable and clean bedroom Location was perfect with off site parking and the train station both a minutes walk away. Close to Newport market with its incredible food court and close to music venue Le Pub which was reason for our stay

Partner

8/10

Excellent

03 Jul 2025

Barry

I had a comfortable stay at a budget price

Business

8/10

Excellent

30 Jun 2025

Thomas

Great short stay, parking nearby on NCP Newport High Street. Short walk from shopping centre. Room did have burns in the carpet and bedding had eyeliner/mascara stains on arrival

Leisure Partner

10/10

Exceptional

27 Jun 2025

Nick Redhead

Great Stay

Newport was busy as there was a conference being held at the time of my stay. My usual hotel was fully booked so I stayed at the Belvilla, I could only book the assisted room as it was all that was available. It was very clean with a nice size bed which was very comfortable, room was clean and well presented. Good quality bed linen and towels, loads of coffee and tea . I had a great nights sleep and had a nice cooked breakfast in the morning which was included in the room price. Staff were very friendly and check in was a dream, breakfast was very well run even though the hotel was busy with all choices available and freshly cooked.

Business

8/10

Excellent

18 Jun 2025

Neil

Proximity to station. Quiet.

Leisure Self

10/10

Exceptional

15 Jun 2025

Chona

In town centre, yet i vaguely hear the noise outside and i had a good night sleep on a comfy double bed. Clean bathroom.

Business Self

10/10

Exceptional

14 Jun 2025

David

Excellent location, ideally situated within 5 minutes of the railway station, and in the centre of town. Comfortable room, with good WiFi, and good cooked breakfast.

Self

10/10

Exceptional

12 Jun 2025

adrian

Good central location, near bars, restaurants,shops etc.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Joanne

We couldn't find a free place to park but the pay for park was reasonably priced.
Location of hotel is in a pedestrian only area.
Great location for eating out.
Room was lovely

Partner

10/10

Exceptional

25 May 2025

Caroline

Clean comfortable room within easy walking distance of the city centre and train station. Friendly, helpful staff.

Leisure

2/10

Poor

22 May 2025

Thea

It was good but the fact the only parking is separate and you have to pay stupid prices and it doesn’t even let you in to the building

Leisure Self

8/10

Excellent

20 May 2025

Lorna

1 night stay

1 night stay
Couple

Partner

10/10

Exceptional

15 May 2025

Mandy

Lots of car parking areas and the train station all within a few minutes walk.Great selection for breakfast-Scrambled eggs,Sausages, bacon, hashbrowns,mushrooms ,tomatoes. Toast,,cereal etc.Very polite staff.slight noise from bar or nightclub next door but it didn't affect us at all.Great price-really easy to get into Cardiff.Would definitely stay again

10/10

Exceptional

11 May 2025

Miguel

Very good.

Leisure Self

10/10

Exceptional

11 May 2025

Miguel

Very good location. Very clean. Good breakfast. Good size bedrooms.

Leisure Self

8/10

Excellent

11 May 2025

Richard

Spacious rooms, clean, breakfast good, front desk staff tried to be helpful however no authority. Noisy club music? til 5am, for us Oldies too much and little sleep. A couple of exterior booking sites state free parking which is incorrect. These last 2 comments would encourage us not to stay again.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Matthew

Really friendly staff - Jidi and the other staff were lovely

Business

10/10

Exceptional

24 Apr 2025

Winifred

Very nice place with lovely staff

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Peter

Great Stay

Would recommend this Hotel. Staff were brilliant, nothing was to much trouble for them, very helpful. Checking in was straight forward. Room was very clean, beds were very comfortable, It served our purpose.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Emily

It was a lovely stay and the staff was friendly

Partner

6/10

Pleasant

21 Apr 2025

Verified traveler

Lovely clean rooms. Staff great, especially Huda at reception. Central to nearby pubs, restaurants and sports ground. All good until 11.30pm when a nearby nightclub kicked off. Earplugs are provided and required.

Self

8/10

Excellent

17 Apr 2025

Stephen

Good again!

Good stay again, Jidi was very helpful, efficient and welcoming.

Business Self

6/10

Pleasant

16 Apr 2025

Michael

Breakfast is advertised from 6:00am, when I checked in I was told 7:00am. I was catching a train to London at 6:40 . I would have stayed at the Merque Hotel

Business_and_leisure Self

8/10

Excellent

08 Apr 2025

Stephen

Much improved

Stayed many times here but not recently until yesterday. The previous owners did not run the hotel well. However it is back to being run by good effective and friendly staff, breakfast is back on too. I will be back.

Business Self

10/10

Exceptional

09 Mar 2025

Kyle

Excellent stay, only downside was unable to open room windows and air con does not work. Extremely warm in room but staff and facilities were on point

Leisure Family_with_children

6/10

Pleasant

22 Feb 2025

Verified traveler

Done the job!

Me and my husband stayed for 1 night which we picked due to the great central location for food and drinks - the room was spacious, bed was comfortable, good shower in a lovely bathroom and the room was mostly clean. There were a few burn holes in the carpet and the windows could be doing with a proper clean but didn’t bother us. There was a bit of a musty smell, mainly in the corridors. Hotel is next to a nightclub so it was a bit noisy but we had ear plugs so didn’t bother is too much (I think the reception staff give guests ear plugs if asked so it must be a common complaint). Cooked breakfast buffet style was nice and set us up for the day ahead. Overall, not a bad stay and suited our needs for 1 night.

Friends_and_family Friends

8/10

Excellent

19 Feb 2025

Miguel

Very good quality for money paid. Very nice self-service breakfast plenty offers and clean.

Leisure Self

8/10

Excellent

03 Feb 2025

Kelly

Super helpful staff, great value for money.

Leisure Pet

10/10

Exceptional

27 Jan 2025

Jack

Wasn't particularly easy to find as wasn't sign posted very well! But once we were inside we were greeted by a very friendly and helpful member of staff, said her name was \"maryam\". Very pleasant and helpful.

Great room
Great service
Breakfast wasy easy and nice

Would stay again
Thanks

Leisure Family

10/10

Exceptional

26 Jan 2025

Sedel

This hotel is beautiful, clean and very welcoming . We enjoyed our stay and even wanted to extend our time 😅It’s close to the city center and the other site seeing parts of south Wales . Thanks to management for maintaining the standards of this hotel .

10/10

Exceptional

20 Jan 2025

Adam

Highly recommend

Comfortable and clean. Staff were very friendly.

Business

6/10

Pleasant

19 Jan 2025

Iuliia

The area is very central, so can be quite noisy, there is a night club near the hotel, it was very loud on Friday night.
Our room was not very clean tbh, the trash bin was not emptied after a previous guest and the bathroom required a better clean. But overall it was ok, bedlinen were clean, towels were new and fluffy, thank you for bottled water in the room, it's a very nice thought.

Leisure Partner

8/10

Excellent

14 Dec 2024

Emily

Cheap and good location

Very cheap
Looks like an old premier inn
Good condition
Oddly I had an extra mattress on the floor in my room that wasn’t made up…?
Breakfast was reasonable and good to have included
Easy walking distance to shops etc and there was a car park (NCP) that was reasonable nearby

Business

6/10

Pleasant

05 Dec 2024

Verified traveler

Clean and functional

2nd time staying as a back up to my usual hotel in Newport, room was functional and clean. Issue with drainage in the shower, very slow to drain away. Kettle did not work, it tripped the room power but was able to trip back in on the rcd in the room. Breakfast was a simple continental type, with cereals, bread for toast, and some cheeses and meats. Only a domestic toaster so there was a wait to use. But overall a pleasant stay.

Business

6/10

Pleasant

17 Nov 2024

Rhys

Was nice and quiet , wasn’t the cleanest , carpet looked as if It hadnt been hoovered and grubby marks on the walls

Leisure Family

10/10

Exceptional

11 Nov 2024

Saahir

noice

8/10

Excellent

09 Nov 2024

Stephen

I stayed here for 2 nights. Thursday and Friday night. The hotel is in the middle of town so it is very noisy because of the pubs and clubs playing their music until 3am. The hotel was a very nice place to stay and the room was very clean and modern. Breakfast in the mornings were continental but there was a good selection to choose from. Apart from the music in the early hours of the morning I would stay here again.

Leisure Self

2/10

Poor

11 Aug 2024

Scott

Booked this months ago only to arrive to find closed down ! Absolutely no contact from the company or Expedia about the closure,

Leisure

2/10

Poor

10 Aug 2024

Andrew

We arrived to find it had closed, with no notification at all from Expedia. Was still even showing on the website.

Leisure Family

2/10

Poor

10 Aug 2024

Kulwinder

DISGUSTING CUSTOMER SERVICE FROM HOTELS.COM

DONT BOOK AS THIS HOTEL HAS SHUT DOWN BUT HOTELS COM WONT TELL YOU, YOU ONLY FIND OUT WHEN YOU ARRIVE AND THEN HOTELS.COM DO NOTHING TO HELP YOU AND LEAVE YOU STRANDED WITHOUT ANYWHERE TO STAY AFTER SPENDING 3 HOURS ON THE PHONE TO THEM -UTTERLEY USELESS CUSTOMER SERVICE!!!!!!!!!

Partner

2/10

Poor

28 Jul 2024

Z

THIS HOTEL IS CLOSED DOWN! DO NOT BOOK

Leisure Partner

2/10

Poor

18 Jun 2024

Jack

Closed - DO NOT BOOK

This hotel is closed

2/10

Poor

15 Jun 2024

Jennifer

!!THIS HOTEL IS CLOSED/SHUT !!

**THIS HOTEL HAS CLOSED DOWN 2 WEEKS AGO***
WE HAD NO EMAIL OR CONTACT FROM HOTEL OR HOTELS.COM.
Turned up (several other couples also there in same situation) to find the Hotel empty/shut. No answer on phone, not even a note on the door. We had to rely on nearby Travel Lodge staff who were super helpful to inform us. Pink was playing at Cardiff Prinicipality, so we knew area was Sold out. V v lucky to get a cancellation at another hotel (but at hugely inflated price).

Friends_and_family Friends

2/10

Poor

22 May 2024

Chris

Needs shutting down

This hotel needs to be shut down and removed from your site. Absolutely attorcious experience.
Booked for 4 rooms for 2 nights. On check in I was advised that only 1 night was available.
We were asked to show our Hotels .com invoice and then paid 50% of the total invoice on a portable card reader.

It gets better……..

Walked up the filthy stairwell to my room to find it was a room that had not been serviced and or was someone else’s room.

Business

4/10

Poor

28 Apr 2024

Daniel

Avoid.

No welcome on arrival. Smashed card machine. Room was dirty, moved the bed to revover something dropped, disgusting under there, so much rubbish. Chewing gum in the sink plug hole. Loud music til 0400 thanks to a club outside, admittedly not the hotels fault, but dont go there expecting a decent nights sleep.

Friends_and_family Family

4/10

Poor

28 Apr 2024

Edward

Would avoid next time

Bad smelling corridors.
Weird deserted cafe that was closed at reception.
Not the friendliest staff when we checked in. No one there when we checked out.
Very good location
Clean bed linen

Partner

2/10

Poor

28 Apr 2024

Gwenno

Beyond parady

So bad it was laughable.
Impolite welcome from the staff, no facilities open in the ground floor i.e. coffee bar /drinks machine, stains on the bedroom wall (not human, but we had to check), and t-bags thrown onto the table with no coverings /box. Bed linen was clean, as was the bathroom, but we were awake most of the night due to adjoining nightclub, and thereafter fellow guests talking and banging doors at 4am.
Plus, no staff in reception on departure - so we couldn't get back into the hotel after we'd been out for a coffee.

Partner

6/10

Pleasant

28 Apr 2024

David

Got the job done for what I needed, but I can see every reason for people not to like it. Staff seemed like they didn't want to be there, the fittings in some of the fixtures and furniture in the room where loose, no WiFi password given despite access being advertised. Noisy area, but it's a Saturday night in Newport and I don't sleep well travelling anyway.

Self

6/10

Pleasant

28 Apr 2024

Rich

Ok, but not great.

Room was clean and tidy, but general
areas run down and lacked care. Staff not very visible at all. Right near pubs and clubs, so a bit noisy but ok. Fine for price and as a lone traveller for one night, but wouldn’t take family.

Self

10/10

Exceptional

16 Mar 2024

Michelle

Really professional friendly helpful staff, nice rooms ideal location and great hotel.

Friends_and_family Family

2/10

Poor

07 Mar 2024

Brady

NEVER STAY AT THIS HOTEL

Checked into this hotel yesterday, I mean the hotel doesn’t even look like it’s completed work!

The rooms are exactly the same design as premier inn. Air con wouldn’t work in my room. I was literally suffocating in the room as windows don’t open, and air con was faulty! I then called the receptionist who was extremely rude, asking me why I came there then! I mean you say crap like that to guests!

Partner

2/10

Poor

29 Feb 2024

PAUL NIGEL JAMES

I decided not to stay in this grubby, smelly hotel that had the feel of a hostel! I have literally never done this before, but I chose to sleep on a friend’s sofa at the age of 67 rather than stay at this hotel. I was unable to claim a refund because I hadn’t paid the extra amount. I’m still very angry about it, because as a woman travelling alone I would have felt unsafe in this tatty, unkempt, dilapidated place. I’ve stayed in hotels on all but one continent on the planet, but this is the first I’ve refused to stay in.

6/10

Pleasant

24 Feb 2024

Daisy

Unwelcomed by reception staff

First impression of the hotel was terrible, 3 guys sitting at the front desk very intimidating, hardly spoke word of English and not very friendly. Bar wasn't open and downstairs was all closed off.
Room itself was nice but only one mug and a tea bag for 2 people. I asked for more but never received. Overall the reception people made me feel uncomfortable and unwelcomed.

Friends_and_family Friends

2/10

Poor

18 Feb 2024

Alex

Air con broken.

No opening windows

Many surrounding rooms in a state of disrepair and left open.

Reception area and hallways dirty

Leisure Partner

6/10

Pleasant

08 Feb 2024

Gerald

No breakfasts!

Decent, if basic, hotel. Room was clean, modern and well decorated. Bathroom and shower also fine. However, despite being booked in for bed and breakfast, no food was to be seen when I went to the dining area and there were no staff around (including at the very basic reception desk) to take this up with.

Friends_and_family Family

4/10

Poor

04 Feb 2024

John

Bed was comfortable.
The bars are noisy, it was the weekend, but the base is very loud, and goes on until late.
The entrance to the hotel was nice and tidy, and we were able to check in early, from there it all got interesting, the room key cards have different room numbers on them, mine did not work, it was not even programmed for the room, we went out and when we returned the same, key did not work, went down to reception, was given another key, room number was written on it not programmed, followed to the room by a member of staff, he let us in with his master key, was given a random card to put in the electric key inside the room.
This was the same for another couple.
It would seem that they had no facility to reprogramme the cards, just to write room numbers on them in permanent marker! Good job the front desk is 24/7.
The room was ok, a little tired, but bearable.
If the key cards issue was sorted then it would be ok.
Everything seemed to be running off random bits of paper.

Leisure Partner

2/10

Poor

01 Feb 2024

mohamed

Very noisy due to nightclubs staying until 3:30 AM being in proximity.
No daily room service .

Business Self

6/10

Pleasant

01 Feb 2024

Chris

Not as advertised. Avoid.

We used this hotel as it was close to a job that we were doing. For a stay as a couple, I’d give it a wide berth. Staff were friendly and efficient enough, no complaints there.
Hotel was same decor as a premier inn but obviously lacks the same funding. Hotel was soulless and needs a revamp. It’s definitely not a boutique hotel or a 4star. No breakfast, no bar! 2 stars at most.

Business

10/10

Exceptional

29 Jan 2024

Michelle

Really amazing Staff and very helpful, great sized rooms also.

Friends_and_family Family

4/10

Poor

14 Aug 2023

LIANA

No better than a glorified hostel

Rooms shabby NO breakfast which was included in price and nobody there to discuss this matter with. Central location but very noisy at night from local bars etc probably better suited for people just wanting a place to crash after a night out rather than a family.

Friends_and_family Family

4/10

Poor

06 Jul 2023

Verified traveler

Dismissive staff and loud

We arrived at the hotel to see an employee with a black eye. He was rude and unhelpful during check-in. The room was fine, but noisy due to bars in the proximity. Management revamping clearly needed.

Friends_and_family Friends

2/10

Poor

19 Jun 2023

James

No WiFi as advertised, no discount on parking in NCP as advertised, reception staff not helpful , bathroom shower curtain filthy

Partner

2/10

Poor

10 Jun 2023

Verified traveler

Disgusting room, very disappointed.

This was our second stay at the Silurian Hotel. Our room was disgusting, the floor was filthy, the shower only request although confirmed IT WAS A SHOWER OVER A BATH, although hand rails not suitably positioned for getting in and out.
The shower curtain was dirty.
The room smelt of cigarettes, the windows were filthy,
The room card key constantly failed.
There were cigarette ends sitting between the secondary glazing and cigarette ash inside and outside on the ledges. And to top it all the door frame housing the lock had been previously broken into and the lock was hanging down and the door frame was split all of the way down. Offering very little security to the room or to ourselves.
I brought all of these things to the attention to the manager and showed him the door he informed me that the door had been kicked in two weeks previously by a guest as the door key entry card was not working.
I informed him that the room should never had been in use and that we did not feel safe in there. He replied you are perfectly safe!!!
I shall be making a formal complaint and requesting a refund.

Partner