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Bryn Meadows Golf, Hotel & Spa

Newport · United Kingdom

Bryn Meadows MaesycwmmerView location

8.2/10Excellent536 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.6/108.6
Condition8.0/108.0
Location8.4/108.4
Neighborhood8.6/108.6
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bryn Meadows Golf, Hotel & Spa

A total of 42 accomodation units are available for guests' convenience at Bryn Meadows Golf, Hotel & Spa. In addition, Wi-Fi access is offered at the establishment's common spaces. Guests are welcomed in a lobby with 24-hour reception. Parking facilities are available for guests' convenience.

Bryn Meadows Golf, Hotel & Spa features a choice of different health and wellness facilities ideal for those who stay at this establishment to recharge mentally and physically.

Bryn Meadows Golf, Hotel & Spa features a choice of business facilities in order to offer the perfect combination of comfort and convenience for a corporate trip.

Read more about this hotelShow less

With a stay at Bryn Meadows Golf, Hotel & Spa in Blackwood (Maesycwmmer), you'll be within a 5-minute drive of Sirhowy Valley Country Park and Bargoed Woodland Park. This golf hotel is 16.1 mi (25.8 km) from Principality Stadium and 15 mi (24.1 km) from Brecon Beacons National Park.

Stay in one of 42 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:30 AM
Minimum check-in age 18

Hotel policies

No elevators Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: GBP 50.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Special Instructions
    This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Early check-in fee: GBP 25.00 (subject to availability)
    • Late check-out fee: GBP 25.00 (subject to availability)
    • Rollaway bed fee: GBP 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Welsh

    English

Nearby attractions

Sirhowy Valley Country Park 1.8 km / 1.1 mi
Parc Penallta 3.6 km / 2.2 mi
Bargoed Woodland Park 4.2 km / 2.6 mi
Pan-Y-fan Country Park 9.1 km / 5.7 mi
Cwmcarn Forest Drive Lake 10.3 km / 6.4 mi
The Visit Caerphilly Centre 10.9 km / 6.8 mi
Caerphilly Castle 11.1 km / 6.9 mi
Llancaiach Fawr Manor 11.4 km / 7.1 mi
Pontypool Park 15.2 km / 9.5 mi
Shell Grotto 15.4 km / 9.6 mi
Twmbarlwm Mountain 15.8 km / 9.8 mi
Bedwellty House and Park 16.8 km / 10.4 mi
Tredigar House Country Park 17.5 km / 10.9 mi
Rhondda Valley 17.7 km / 11 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Terrace
  • Concierge
  • Luggage room
  • Clothes dryer
Show 14 more facilities & services
  • Bar
  • Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Sun loungers
  • Sauna
  • Steam bath
  • Spa treatments
  • Non-smoking establishment
  • Fitness
  • Billiards
  • Golf practice facility
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Bryn Meadows Golf, Hotel & Spa

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Bryn Meadows Golf, Hotel & Spa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE TWO BEDSDOUBLE SINGLE USE • TWO BEDSDUS.2B

    Photos are not available for this room type.

    Bryn Meadows Golf, Hotel & Spa

    DOUBLE SINGLE USE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bryn Meadows Golf, Hotel & Spa

8.2
Excellent
536 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.0 /10
Location
8.4 /10
Neighborhood
8.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Victoria
Had a lovely view of the golf course. Spacious room. Gym is great with a variety of weight and cardio machines.
2/10
Poor
14 Jul 2026
jude
Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message.
Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays.
Golf course looked nice though
Self
10/10
Exceptional
12 Jul 2026
Gillan
I fled from a domestic altercation. The staff ensured my safety and identity was protected and went over and above to ensure my needs were met. I can’t thank them enough for the professional compassion, humanity and kindness I was afforded. My room was a beautiful safe sanctuary , the hotel was a place to heal and recover in the spa pool and to relax on the balcony soaking up the sun fresh air and wonderful vista.
Self
8/10
Excellent
08 Jul 2026
Annmarie
A pleasant night’s stay at this hotel on a golf course. We enjoyed the quiet and were pleased it had air con. The seating area outside was also lovely.

And yes. We’d visit again, we are in the Cardiff area a lot so it’s good to have another option, especially when there are multiple events in town.

All the staff were very friendly. We didn’t use the pool as it was shut quite early so had no time.
Partner
8/10
Excellent
01 Jul 2026
Jamie
Hotel was nice, location was perfect for work
Unfortunately the gym and spa facilities you are unable to use before work
Self
8/10
Excellent
22 Jun 2026
Galina
Disappointed not to get a balcony, especially since the hotel didn’t seem very busy at the time - felt like a room with one should’ve been available. On the plus side, the spa was excellent and a real highlight of the stay.
Partner
8/10
Excellent
03 Jun 2026
Gary
Spa very good, restaurant service good, staff pretty friendly. Booked 3 hotel rooms, one overlooking golf course had tremendous views, two facing a brick wall and lots of weeds pretty uninspiring. Plenty of parking and easy to find.
8/10
Excellent
31 May 2026
Andrew
The rooms are starting to look very dated. No sockets near the bed. No usb sockets. Furniture in the rooms are very early 80’s and need smartening up.

Bed was comfortable as were all the sheets.

The room was comfortable and warm. Black out blinds are brilliant. Lovely balcony and view across the golf course.

Amenities are great. Breakfast was amazing. Local fruit and produce. Plenty of everything.
Partner
10/10
Exceptional
30 May 2026
Christopher
Perfect getaway. Highly recommend.
8/10
Excellent
26 May 2026
Alexandru
Great location. The room was a bit dated and could have used better cleaning. There was old food on the carpet when we checked in
Partner
8/10
Excellent
26 May 2026
Roland
I like everything provided here!
Self
10/10
Exceptional
13 May 2026
Jackie
Very nice and relaxing great views
Friends_and_family Family
10/10
Exceptional
13 May 2026
Neil
Great place, hot tub is quite weak
Self
4/10
Poor
05 Apr 2026
Mars
Affordable spa hotel, dated, poor food and standard level of amenities.
For what you pay, you get a decent bed, breakfast, pool. It’s not the best but it does the job.
Partner
10/10
Exceptional
29 Mar 2026
Victoria
Gym is equipped well for a weekend workout .
Partner
10/10
Exceptional
03 Mar 2026
louise
Staff @ reception and restaurant were outstanding they were polite attentive and had a great sense of humour the spa was warm welcoming of a high standard
Partner
10/10
Exceptional
16 Feb 2026
Victoria
Very friendly and helpful staff.
Partner
10/10
Exceptional
29 Jan 2026
Judith
Lovely suite overlooking the golf course. Excellent food, wine & service.
6/10
Pleasant
29 Dec 2025
Bec
Staff was amazing and really helpful. Food and drinks brilliant. The only thing that let the stay down was the smell of the room, very musky smell
Partner
10/10
Exceptional
14 Dec 2025
Victoria
Room was spotless. Friendly staff. Offered an upgrade which we took.
Partner
10/10
Exceptional
29 Oct 2025
Stewart
Reception was excellent. Breakfast was superb albeit the continental part was a little sparse but ok! Lovely room and bed lovely bars friendly staff .. I got it at a good price too.
Leisure
10/10
Exceptional
26 Oct 2025
Victoria
We had a fabulous unexpected balcony view with a spacious room.
Partner
6/10
Pleasant
22 Oct 2025
Cath
Very clean room, quite dated however. Nice balcony with great view, but would benefit from some sort of privacy curtain, voile or net, as when in room (Junior Suite), the golfers can look straight into your room if the curtains are open.
Lovely service in restaurant and bar
Partner
10/10
Exceptional
06 Oct 2025
Martin
Good gym and pool
Business
6/10
Pleasant
09 Sep 2025
stephen

Ok

Rooms are dated. Friendly staff. Kitchens close early 9.30pm
Business
6/10
Pleasant
02 Sep 2025
Danni

Average experience

The room wasn't cleaned properly, the floor wasn't hoovered and the bin hasn't been emptied.
Business
10/10
Exceptional
26 Jul 2025
Vivienne

Birthday treat

From check in to check out, it was a lovely birthday treat spa break for my husband a lovely experience, we had lunch, spa treatment, evening meal and overnight stay.
Liced it xx
Partner
10/10
Exceptional
11 Jul 2025
John

Business stay

Nice hotel with golf course. Good food and rooms was comfortable with air con a bonus in the hot weather.
Business
8/10
Excellent
07 Jun 2025
Alison
Lovely stay.
Partner
10/10
Exceptional
26 May 2025
Alan
Lovely staff , quiet and peaceful stay
Business
10/10
Exceptional
31 Mar 2025
Maria
Beautiful hotel, beautiful view the lady who check us in went above and beyond to make our stay comfortable even upgraded our room to cater for disabilities
Friends_and_family Family
10/10
Exceptional
26 Mar 2025
Kate

Another great stay.

I’ve stayed here before and rebooked because it was such a great place. Lovely, friendly and helpful staff, comfortable bed and room. Great breakfast and a good restaurant for evening meals. Beautiful surroundings and view from the private balcony. Didn’t use leisure facilities but look great.
Business
8/10
Excellent
24 Mar 2025
Alan
Lovely hotel with good spa facilities and golf course
Business
10/10
Exceptional
23 Mar 2025
Rebecca

Lovely Hotel

Lovely stay, very clean and friendly staff
Friends_and_family Friends
10/10
Exceptional
04 Mar 2025
Angela

Lovely location & great staff.

Lovely, friendly staff. Excellent location. Will definitely stay again. 😊
Self
10/10
Exceptional
25 Jan 2025
Kate

Kind, friendly and very helpful

This is a great hotel because it has great staff. Could not had better service from start to finish. Delicious breakfast and comfy bed. Lighting in room could have been better but would highly recommend.
Business
2/10
Poor
01 Jan 2025
Janice

Food

The guest rooms were ok but need a refurb. The public rooms were freezing cold. Had to sit in my coat sonetimes. The food was appalling especially Boxing Day lunch when I invited my family. Probably the worst example was a main course bubble and speak ( ordered by 3 of my guests) which was just a pile of mashed potato with a strip of green leaf placed on top. I could go on
Partner
8/10
Excellent
31 Dec 2024
Stephanie

Lovely hotel

Lovely staff, very good service. We had an issue with the room and they compensated without having to request it. Lovely view from the room.
Partner
10/10
Exceptional
29 Dec 2024
Gabriel

Perfect getaway

Lovely hotel. Staff were very friendly and helpful. Very relaxed atmosphere. Prices for drinks and food were good. Spa was lovely. Will definitely return.
Partner
10/10
Exceptional
20 Dec 2024
J

Nice stay

Lovely hotel and setting, used the gym and spa was good to relax before and after work. Decor in the rooms is a bit dated public areas are nice
Business
8/10
Excellent
16 Dec 2024
Ann
Have stayed here on msny occasions when visiting family. Good sized rooms and lovely location .
Leisure Partner
4/10
Poor
12 Oct 2024
alan
We had no hesting was freezing cold / so didnt sleep
The hotel did know about this so they should off put us in a differant room
8/10
Excellent
23 Sep 2024
Sandra
Lovely pool area and polite staff, unfortunately bins in the rooms had not been emptied from previous guests. Paid for late check out to use the pool area and would say this was worth it. breakfast fresh made and very good.
Leisure Family
6/10
Pleasant
14 Sep 2024
Thomas
The hotel is in a lovely spot but it needs updating and modernising. The breakfast wasn’t brilliant but perhaps that is personal preference
Leisure Family
4/10
Poor
31 Aug 2024
Jacqueline
We had booked for two nights and left after the first night...that speaks for itself.

I will say however, that the restaurant food was very good and the staff were excellent.
Partner
8/10
Excellent
30 Jul 2024
Leesha

Couples night away

Booked for a couples night away. We arrived early, and they let us check in early which was fab and the guy booking us in was great. We went to our room, and we had a balcony which was fab. Room was a little dated and the cleanliness of the bathroom- let's say it could do with a scrub in the grouting and around taps ect.
The bed was a double but had 2 single beds pushed together but was very comfy.
We headed to the spa to use the pool ect.
The hydro pool was out of use, the hot tub we couldn't get the jets to work, but looking at them they needed a bloody good clean as were filthy.
Othr facilities were fab, sauna, steam room and pool were lovely and the changing rooms the shower was amazing I could of stayed in there for ages!
We opted not to eat at the restaurant and went out, however we had breakfast the next day only 2 staff on front of house and the one girl was running around trying to sort everyone out.
I was a little disappointed as you had to order breakfast instead of a buffet style, there was a lack of continental and the fruit wasn't fresh.
It wasn't the best breakfast, would I stay again no probably not.
Partner
6/10
Pleasant
06 May 2024
Joanna

Great place but could be better

Hotel was in a great setting and room was lovely. Bed very comfy. Sufficiently equipped. However, rooms were not soundproofed and we were kept awake until 2am with noise from the room above. Also, issue with shower overflowing so that bathroom floor was covered with water (no drain). Great breakfast and lovely to have use of the pool etc.
Partner
10/10
Exceptional
18 Feb 2024
Nathan

Excellent hotel

We booked a nights stay as we have recently booked our wedding at this hotel, we couldn't of asked for a better place to get married, rooms were excellent, spa was busy but it was valentine's weekend and the food was superb. We are more than happy to share with our family and friends after our nights stay
6/10
Pleasant
27 Sep 2023
Andrew
Evening Meal was average and expensive!
Business
2/10
Poor
22 Sep 2023
Martin

Hotels.com rip off

The hotel and staff were excellent.
Very upset about the price charged by Hotels.com
The vat invoice I received from the hotel was for £120ish and Hotels.com charged me £140ish
Business
8/10
Excellent
05 Apr 2023
Andrew

Good

Only small negatives was there did not appear to be any way into reception other than stairs which wasn’t ideal when carrying luggage etc but that may just be me not looking and also mould on the ceiling in the bathroom but other than that was a nice stay, room over looked the course and was quiet, would stay again. Food and service was also pleasing.
Business
10/10
Exceptional
13 Mar 2023
Renuka
Comfortable room, well appointed.
Vey friendly staff.
Family
8/10
Excellent
23 Dec 2022
Robin
Comfortable hotel in nice grounds
Partner
10/10
Exceptional
30 Aug 2022
Verified traveler

Jade

Overall we had a fantastic stay. The rooms were very clean and the bed was really comfortable. Our spa experience was amazing having had one of the best massage ever. The staff were also very efficient and friendly. We had Sunday lunch which was delicious. Service in the restaurant was a little slow, our only minor complaint. Would definitely recommend to others and will be returning.
Friends_and_family Family
10/10
Exceptional
26 Jul 2022
Val

Good place to relax

Nice hotel . Very comfortable room/bed. Good facilities . Amazing views.
Self
2/10
Poor
07 Jul 2022
Paul

Avoid avoid

Service in the evening was great. And reception superb but that’s where it ended. Dirty room terrible breakfast, and no one cares. They ask for feedback when you try to talk to management they ignore you paid £400 for dinner bed breakfast 1 night would expect more
Partner
6/10
Pleasant
28 Feb 2022
Kerry
The hotel was lovely, staff welcoming and spa. However the bed was very uncomfortable and even though I kept turning off the heating it kept coming in during the night which was very very noisy and woke me up every time it went on so between this and the bed I go very little sleep which was a disappointment seen I was there to relax!
Friends_and_family Family
8/10
Excellent
27 Feb 2022
Verified traveler

Lovely hotel and spa

Lovely hotel and spa. My other half thoroughly enjoyed her birthday spa break. Will be back again in the near future.
Partner
8/10
Excellent
21 Feb 2022
Ceri
Bed was huge and so comfy. Room was clean and well maintained. Food was yummy. Spa facilities are very nice but should supply robe and slippers for residents use. Was refused a robe as I hadn't paid for a spa treatment.
Leisure Partner
10/10
Exceptional
06 Feb 2022
Jason
Staff were fantastic from the initial phone call up until the time we left. Facilities were great golf and spa.The bed was really comfy with a nice view from the room.
Leisure Partner
10/10
Exceptional
07 Jan 2022
Waide

Amazing place to stay

I only stayed for 1 night but it was amazing experience, very clean and tidy. The staff was very polite and would definitely would stay again and recommended to other.
Friends_and_family Friends
6/10
Pleasant
04 Dec 2021
Deborah

Food a dissappointment

I was really looking forward to the stay. Upgraded the room and had heard good reports about the place The staff were lovely.

The evenings were spoilt by cool food
Night one: overcooked fish and cool chips
Night two: pork steak the gravy came ten minutes after the meal and i did not realise it was cool until it was on the food.
I got a refund for that meal and ordered a take away
Night three: The food was amazing hot burger

I was informed the food had to come from a far end kitchen.

Added to that it was pricey for what you got.

Other nights i got a fish and chip shop takeaway

The spa facilities were lovely
Business
10/10
Exceptional
04 Dec 2021
Matt
Very nice and friendly place to stay
Leisure Partner
10/10
Exceptional
30 Nov 2021
Nick
Lovely hotel - staff were fantastic and helped us with taxis - recommend
Friends_and_family Friends
10/10
Exceptional
29 Nov 2021
Stephen

Weekend stay

A very enjoyable weekend. Staff were friendly and the service was good.
Friends_and_family Family
8/10
Excellent
28 Nov 2021
Mr Jeremy
Generally it was very good but a few things let it down and had i been scoring i would have struggled to give an overall 9. Poor evening service in the dining room. Just a bit sloppy and lack of attention to detail on order taking, arrival of starters 5-10mins apart (had to be chased) ,failing to communicate drinks order, not providing a steak knife until asked. Easily remedied but really for a nights stay of this price and with the recommendation i had been given I was expecting much better. Boiler issue meant lukewarm shower in the room but refund provided for that. Changing room area in the gym was really too small and dark and draughty. Jacuzzi was difficult to get going and was not really at a sufficient temperature. Room score 9 spa score 7 Restaurant score 5 and only rescued by the food itself Was still a nice time and was worth it but small things could have improved it and raised scores. Breakfast score 7.5 Was rather cold in reception area Cant complain about the cleanliness tho that was excellent and a very comfy bed and good nights sleep
Leisure Partner
4/10
Poor
27 Nov 2021
Elaine
We were here Saturday 26th and the power went out during early hours of the morning, we had to go home to shower and have breakfast. Initially I spoke to reception and they said because I'd already paid via expedia they couldn't give me any refund. I was so disappointed in the outcome with knowing if you book through an agent like yourselves we couldn't be helped for the first night. I would never choose to book via an agent like yourselves again I would book directly with the venue.
Leisure Family_with_children
8/10
Excellent
18 Nov 2021
Benjamin

Views on views with good food.

First off as you drive in, wow what a beautiful site. The hills, the views, the fresh air, absolutely beautiful and the parking is easy enough although a little odd with diagonal spaces!
Check-in was fast and simple, the receptionists were clear and very friendly (a smile on check-in goes a long way!).
The room was spacious, lovely comfy big bed, the view from the window spectacular.
To be picky, the water was warm, doesn't get hot! Also the towels need binning/recycling as they are very, very coarse and tired. That aside all good.
Restaurant you wait a while but in the current climate I expect that. Food, awesome, huge portions of great grub.
Gym wise - amazing, loads of machines, free weights, good amount of space and all you need to clean after yourself.
Business
8/10
Excellent
13 Nov 2021
karl
The view was excellent
Leisure Self
2/10
Poor
08 Nov 2021
Marcin
Booked 4 nights to stay with them in November. Perhaps the experience would be better in summer but the room was freezing. No central heating. The air conditioning set for 27C can't cope. Goes on and off every 3 min like a starting helicopter keeping me awake all night. The water in the shower is just moderately warm. Lasted only 3 nights and moved out.
The staff was disinterested and not attending. When checking out they were not even interested in why I am checking out early and whether everything was OK.
On the first day on arrival I asked at the reception that I am looking for local Mon-Fri accommodation for the next 4 months and whether they have any discounts or memberships programmes. I was promised that the manager will be in touch... still waiting.
Business Self
2/10
Poor
31 Oct 2021
PHILIP

No Customer service

Very unhelpful reception, no interest in customer, tried to check in early refused to take credit card and sign in, later on told there were only the earliest slot left for breakfast, no customer service shown
Friends_and_family Family
10/10
Exceptional
27 Oct 2021
James
Excellent
Business
8/10
Excellent
25 Oct 2021
Sharon

Fantastic Customer Service

Spa facilities were good.
Room a bit dated, but clean and comfortable. Quality bedding and towels.

Sadly, the food was dreadful.

Starters were sent back because they were stone cold. Second time around the one starter (mushroom tart) was fine. The other (squid) sent back again. Tasteless and again cold. Unfortunately, the main (duck breast) was sent back too. Again stone cold. The one main was ok, so we shared that. Dessert was fine. It was not a 4 star dining experience. However, the waiting staff were excellent. We weren't the only unhappy diners, and they handled our complaints with professionalism and understanding.

Wouldn't go back - this is not a four star hotel.
Friends_and_family Friends
6/10
Pleasant
22 Oct 2021
Verified traveler

3pm check in rip off

Rip off checking in at 3pm and cant use spa till after 3 which i was tol we could ended up paying 20.00 extra to use it wnen we arrived early.Lovely bar man in the sports bar. Bit disapointed with the room 104 very dated and depressing and view was a massive bush .Would use spa facilities again but not stay the night .
Partner
8/10
Excellent
22 Oct 2021
Dean

A pleasant midweek break

A pleasant midweek break for myself and the wife.
Partner
10/10
Exceptional
16 Oct 2021
Ian
Excellent friendly staff very helpfull
Business Friends
6/10
Pleasant
02 Oct 2021
Chris

Dishwasher needs servicing.

Overall our stay was nice. A minor gripe was the safe in our room not working but the worst thing was dirty cutlery and crockery in the restaurant and it wasn't a one off, it was the same every morning.
Partner
10/10
Exceptional
20 Sep 2021
Alan
Found hotel by chance and loved it, some areas a little tired needing fresh paint but staff excellent really helpful and enjoyed our stay. Leisure facilities very good.
Leisure Family
4/10
Poor
16 Sep 2021
Verified traveler
Staff were lovely but the hotel was not 4*. Cleanliness was an issue
Partner
10/10
Exceptional
06 Sep 2021
Stephen

Overnight stay for wedding

The hotel is excellent in a wonderful setting. I attended a wedding and the atmosphere, food and service were excellent.
Friends_and_family Family
10/10
Exceptional
27 Aug 2021
Gregory
Easy to navigate and ideal location outside Cardiff.
Leisure Partner
6/10
Pleasant
27 Aug 2021
doug

A bit dated but service was good

Good service however looking a bit dated around the place and being honest cleanliness wasn’t great in 3 days there was 2 x 50 birthday tokens ( the sort that gets put in cards ) in the corridor, so it obviously wasn’t hoovered .
Business
2/10
Poor
22 Aug 2021
Verified traveler

Avoid at all costs - much better hotels elsewhere

SHAMBOLIC HOTEL!!! I wouldn’t recommend tbis hotel to anyone unless they want to overpay for a disgusting, smoke smelling room, rude and unprofessional staff and the only positive is the view (if the weathers clear)

Booked 2 nights for my birthday and the biggest regret ever. Oh and if you’re looking to use the spa then it’s not free even after spending £300 on two nights - it’s an additional £10pp for a 45min sessions PER DAY! Absolutely joke and hopefully this hotel is looked into and shut down soon or bought by a chain that can re-brand it and give customers the service they pay for.
Friends_and_family Family
4/10
Poor
18 Aug 2021
Verified traveler
this hotel just doesn't live up to the pictures or reputation very tired and slightly rundown, in need of some TLC, Spa over crowed with no treatments alible and not as clean as it should be, a real disappointment. i must add that all staff were polite and helpful and we didn't complain at the time our stay as the issues were not things that were easily solved like Spa equipment not working, changing rooms not clean and generally seemed like a ship with out a captian
Leisure Partner
6/10
Pleasant
17 Aug 2021
Roxan

Would recommend but need better cleanliness levels

Hotel & spa was nice and very scenic but food was disappointing. Staff were friendly, which made the stay enjoyable. I would recommend but the cleanliness could be better. Twice we had to ask for new glasses and our balcony had cigarette butts (we are not smokers), so clearly this was missed by the cleaners.
Friends_and_family Family
10/10
Exceptional
16 Aug 2021
Gina

Amazing place!

An amazing place ! We loved it and staff so friendly. A beautiful surrounding and cannot wait to return
Friends_and_family Friends
8/10
Excellent
15 Aug 2021
Sutinder
Lovely stay
Friends_and_family Friends
8/10
Excellent
13 Aug 2021
Jon

late night arrival

Answers reflect that work is ongoing - it is having new carpets, woodwork etc. The place is kept clean and tidy and staff do there best under COVID rules.
I did not use the additional facilities.
A twin room was provided, the two beds make it quite cramped with the wardrobe in the main room rather than the usual walkway. The bed was fine, but the pillows were awful!
bathroom clean and functional, though the marble surround on the narrow bath tub is quite intrusive and the curtain is poor.
Breakfast was great and the view fantastic (ask for a window seat!).
Business
6/10
Pleasant
10 Aug 2021
Verified traveler
The price for drinks were beyond reasonable, £3.60 for a glass of coke. Breakfast was poor and cold.
Leisure Partner
8/10
Excellent
08 Aug 2021
LESLEY
Lovely location. Rooms very nice. Only downside was the service was slow in restaurant and bar area.
Partner
6/10
Pleasant
07 Aug 2021
John

Hotel stay, August 2021

The hotel is under going renovations at the moment, so it took a bit of a shine off it. The room was clean if a little cluttered with furniture and you could hear people in the room above ours, so perhaps its not the best insulated place in the world. The staff were friendly and the dinner was ok with an average breakfast.
10/10
Exceptional
03 Aug 2021
Verified traveler
We had a superb room facing the golf course with lovely views over the valley
Leisure Family_with_children
8/10
Excellent
31 Jul 2021
Joseph

One night

Great one nignt to relax in spa area, would jave been better if this included in room price but nevertheless good night and lovely place
Partner
10/10
Exceptional
30 Jul 2021
Robin
Great place to stay - lovely location comfortable hotel with great food
Partner
4/10
Poor
26 Jul 2021
Verified traveler
The location and the views are nice, being able to sit outside the balcony is great, and the gym is very well equipped. Otherwise the rooms and the property are very outdated and not well maintained. It is not clean in particular. Breakfast is unhealthy and only option is a full english with a vegetarian (take away the sausage). Also not sure why the property charges extra £10 per person for 45 mins to get into the pool, It is nothing else but a pool and a simple hot tub. This is not a spa facility. There is no shower gel in showers, no hairdryer, no water to drink. The spa is the main selling point for the hotel and they charge you extra when it is less than half functional. Nothing feels like a 4 star hotel here. I would barely give 3 stars.
Leisure Family
6/10
Pleasant
17 Jul 2021
Piotr

Good hotel but the bathroom need fixing.

Hotel in a good location with stunning view and golf course. The bed was very comfortable and the aircon was good as well. Bedroom in good condition. Tasty food in the restaurant. The bathroom needs fixings and better cleanliness. On some parts of the bath, handles and shower head, there was a black mould. One of the sink taps was loose and it was spinning when tried to open, sink was clogged as the lift rod was broken. The toilet flush button didn't spring back when flushing. Because of covid rules room was not made up, the hotel sent an email about it and information, that the towels will be changed daily, but they were not. I have to ask at the reception so fresh towels were delivered, but the used ones were not taken back. These are little things, but the hotel is quite pricy, so you would not expect this kind of issue.
Business
8/10
Excellent
16 Jul 2021
Wayne

Mixed feelings

The hotel its self is well worth a visit, pool and spa was great. Where the hotel falls down is service. Hiring kids to serve food and look after the restaurant doesn't work there was no organisation certainly knot 4 star service the food was basic not to my taste. I hate coming to a place like this to think i could do better at home...
I would use the hotel again but eat else where.
Business
10/10
Exceptional
27 Jun 2021
Charles
Really pleasant kind caring staff
Partner
10/10
Exceptional
01 Dec 2020
Shaun

Fantastic stay!

1 night stay with my son for some father and son time.
Evening meal was divine and service second to none. Bit disappointed that you had to pay £10 each for pool especially 2nd time around! But facilities and the way they organised around covid rules were second to none.
Breakfast was tasty albeit service a little slow as they seemed understaffed.
Will definitely book again.
Friends_and_family Family
10/10
Exceptional
19 Nov 2020
Phillip
Very nice stay
Business

Location & surroundings

Bryn Meadows Golf, Hotel & Spa
Bryn Meadows Maesycwmmer, Caerphilly, United Kingdom

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Bryn Meadows Golf, Hotel & Spa

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