Name: Maes Manor Country Hotel
Address: Maes Rudded Lane, 0 ., Blackwood, NP12 OAG, GB

10/10

Exceptional

22 Jul 2026

Mr Ashley

The staff were absolutely amazing, especially the gentleman that did the night shift.
Thank you

Business

8/10

Excellent

14 Jul 2026

Mike

Comfortable bed. Property looking a little tired.
Friendly staff and a lovely quiet garden with a view.

Self

10/10

Exceptional

23 Feb 2026

Mandy

The actual venue really lovely rooms comfortable seating in all rooms bedroom was lovely very clean downside was the stairs for us as we were on top floor which I found a bit difficult staff very polite and welcoming and work well

Partner

4/10

Poor

15 Nov 2025

Dean

Room was very dated and cold. Breakfast was served too late for workers.

10/10

Exceptional

03 Nov 2025

Sharon

The stay was lovely, the staff was very friendly, but the breakfast wasn't very good, empty food trays & when it was
brought out it was to late so just had toast. Service in the breakfast room was quite poor.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Mark

Welcoming. Good service. Nice place.

Business

8/10

Excellent

21 Oct 2025

Glicia

breakfast could have more variety

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Joanne

Lovely setting but hotel rooms could do with a refit. Very tired & needing some TLC

Partner

6/10

Pleasant

07 Sep 2025

Tracey

The grounds of the Mae’s Manor are beautiful. The staff were friendly. The hotel itself is very dated and in need of new paint and furniture. Our shower had no pressure and some mold. The towels and sheets were nice and clean though.

Leisure Partner

2/10

Poor

09 Aug 2025

Verified traveler

On arrival the receptionist was rude to one of us. We had 2 rooms, one had no cold water to the basin, the mattress was soft you tended to fall through it and the shower mixer was faulty so that you had water flowing from shower head and from the tap.
The other room had no hot water to the basin.
Breakfast was reasonable but every morning we had to ask for condiments. Generally the standard of service was poor. We all felt that hotel and our rooms in particular looked tired,needing freshening up.
Finally, when checking out we were not asked if we enjoyed our stay.

Friends_and_family Family

4/10

Poor

22 Jul 2025

Michael george

Staff were great very helpful
We did not stay in hotel as expected instead we was in coach house which was obviously used for construction workers there was a humming noise all day and night when we was in our room
The breakfast was value for money and plenty full

Leisure Partner

10/10

Exceptional

18 Jun 2025

maria

Very nice, peaceful and just lovely

Leisure Partner

8/10

Excellent

12 Jun 2025

Gary

Charming Hotel

Really charming Hotel, but in need of revamping. The Staff were great and the cook knows how to cook a steak it was rump a bit tough but cooked to perfection.
Would stay again

Business

8/10

Excellent

09 May 2025

Marg

Lovely venue
Very welcoming
Meal at restaurant beautiful
Bed not comfortable

Leisure

10/10

Exceptional

13 Apr 2025

Steve

Peaceful

Easy check in, friendly staff. Comfortable bed and picturesque peaceful surroundings.

Self

6/10

Pleasant

27 Feb 2025

Sarah

Very low quality mattresses

The price was very reasonable but the bed so uncomfortable as the springs were coming through the mattress. Did let reception know and they did apologise but not ideal when you have a 12 hour work day ahead of you.

Business

10/10

Exceptional

22 Feb 2025

Wayne

Lovely building

Leisure Self

10/10

Exceptional

17 Nov 2024

Stuart

Arrived early, the lady on reception was able to get me checked in though.
Room is ok. Shower is a bit weak and the mattress is uncomfortable.

Friends_and_family Friends

10/10

Exceptional

14 Nov 2024

Matthew

Helpful friendly staff. Great views and gardens very nice. Good value for price paid

Business Self

8/10

Excellent

11 Aug 2024

Nick

Nice property would stay agin

Leisure Partner

4/10

Poor

11 Aug 2024

Mark

Our room was very basic, looked dated and tired.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Verified traveler

What a lovely place, we had a really late check-in and was handed keys from a lovely friendly night porter. The room was very clean and comfortable and after a much needed sleep I had a lovely breakfast. I should mention that I hadn't booked for the breakfast which I should have done the night before and the receptionist went above and beyond to get me in. I had very low blood sugar that morning and needed to eat which I didn't mention so was very grateful for her efforts. I would definitely stay again if in Wales and explore the beautiful grounds

Partner

4/10

Poor

26 Jul 2024

Peter

The hotel and building is very very tired, it has seen good times, but needs investment.

Business Partner

6/10

Pleasant

24 Jul 2024

Anthony

Nice place for a wedding.
Needs TLC. Very low shower power. More of a drizzle than a shower.
Nice helpful staff. Very limited food option. But a good breakfast cooked to order.

Business

2/10

Poor

19 Jul 2024

Shaun

Old tired hotel with poor service

Waited 20 mins at an empty reception desk whilst the receptionist did a pitch to potential wedding guests.

The room, number 30 in the coach house was terrible. Cigarette burns all over the carper the bed was older than me its was a terribly hot day and the room had no fan or air con.

When asked about dinner plans all they had to offer was a roast dinner on a 30 degrees day. So ended up going out to a local restaurant for dinner

The coach house resembles a haunted house. The venue is old tired and need renovation even the electrics are done to a cheap standard with trunking all over the walls, worst hotel ive stayed in 10 years

Business

4/10

Poor

09 Jul 2024

Kai

No staff on reception desk when we arrived, waited 20-30 minutes before getting room keys.

Booked the ‘midweek roast’ for Wednesday evening to be told that they had an apron that evening too. Staff checked with the chef and we were told that we could have the roast between 6pm and 7.30pm, we booked the 6.30 slot - then on the Wednesday evening (6.20pm) we were informed that the chef wasn’t doing the roast due to the prom.
Leaving us to find last minute alternative eating arrangements.
Also every time we tried to use the bar in the evenings, there were no staff present causing a 20 minute wait o be served.
Will not be going back!

Leisure Family

6/10

Pleasant

27 Jun 2024

John

Hot day of 28c so room was red hot on arrival. No air con or fan so very stuffy as windows closed also.
Windows left open all nighttoctry to cool down
No restaurant also open due to a function so ate at pub at bottom of the hill . Very good food and.welcome .

Cooked breakfast however was excellent quality and variation.

Business

6/10

Pleasant

26 Jun 2024

Verified traveler

Pleasant staff but rooms arent great

The hotel is very basic, the corridors in the coach house smell fusty and its quite run down, but lacking character. The rooms are basic but the beds are incredibly uncomfortable and really difficult to sleep on. Staff were welcoming and polite but the hotel needs modernising and looking after. Not great value for money.

Business

8/10

Excellent

26 Jun 2024

Colin Paul

Enjoyable stay close to work commute and staff friendly

Business

6/10

Pleasant

12 Jun 2024

Jason

Quiet surrounding, a little inconvenient, serving staff are pleasant .

Leisure Self

10/10

Exceptional

12 Jun 2024

Verified traveler

Lovely experience

Business

6/10

Pleasant

18 Apr 2024

B A

Could do with an update

The staff were lovely and very helpful but the Manor itself was very dated, the wallpaper was peeling, carpet coming up. Could feel the springs in the bed.
Also, there was a leak in the shower so we were asked not to use it.
Lastly, the breakfast was not great, the bread was mouldy so could not have toast.

Friends_and_family Family

8/10

Excellent

14 Nov 2023

Neale

The food was amazing

Business

6/10

Pleasant

27 Jul 2023

Paul

Staff great. Room a bit tired but was clean. The grounds are great. Wonderful building.
My main issue was noise of aircon unit on flat roof kept me awake.

Self

8/10

Excellent

20 Jul 2023

Ian

Worth a short visit

Lovely setting and very peaceful.
Single room was basic but functional and for the price cannot be knocked.
Polite and well presented greeting staff.
I'll be back for more soon.

Business

10/10

Exceptional

04 Jun 2023

Derek

Manicured gardens

Lovely old building with extensive, well manicured gardens. The room is fine & big enough with a comfortable bed.

Self

6/10

Pleasant

15 May 2023

Tracey

Beautiful location, we had booked room 19 however this needs a total refurbishment. Paint peeling, holes in floor tiles, dirty running water in the bath, basin taps moved if you turned them, TV crooked on the wall. The Breakfast was poor. Food had been left out for a long time so was cold. Not much choice although the the staff did replace what you wanted. The hotel and it's lawn/garden areas needs to be revamped as could be a stunning location for weddings, staff were helpful but the condition of the hotel was disappointing.

Leisure Partner

8/10

Excellent

14 May 2023

Kerry

Lovely setting

Lovely hotel, although rather tired looking inside. Lovely and comfortable and clean. Could have done with a plug socket near a mirror for drying hair.

Friends_and_family Family

6/10

Pleasant

01 May 2023

Jonathan

Very disappointing for at cost

When I arrived no one on reception took me ten mins to find a member of staff who only worked on tge bar and couldn’t help me locate tge recption team member I then had to spend yet another ten minutes wandering tge tge ground floor of hotel to finally bump into another bar member at a different bar who new where tge person was and went to get him the it took 10 mins to fill in the documents and received key after having to pay for extras. I was now in a rush to get to my job on time which put extra stress and pressure on me. Then when got back after work got to room it was like a boiler room far too hot uncomfortable. Opened windows but then was too noisy from the stranglers of the wedding guests still outside. The bed and pillows well if you could call them pillow s that is awesome bed felt ok sleeping on a rock. Got woken up at 645 due to loud fans I presumed from the kitchen extractors. Shower barley worked was like a trickle of water. The best bit of the whole stay way the breakfast which I had to pay extra for

Business

8/10

Excellent

11 Dec 2022

Dave

Stunning property. views outstanding staff amazing food A star only faults furniture jn room starting to look tired bathroom door had obvious hole repairs and TV did not work... but still I will be going back

Leisure Family_with_children

2/10

Poor

29 Sep 2022

Kenneth

Give it a miss

Poor rundown hotel

Partner

4/10

Poor

28 Sep 2022

Claire

We stayed 2 nights for a funeral. The first room we were given was filthy and the shower didn't work. Reception promptly gave us the keys to another room to see if that would suit us better, no apologies given, but obvious acceptance. 2nd room still dirty but not as dirty as the first and it had a shower that actually turned on (a trickle - but better than nothing!), we had just driven over 7 hours to get here to accepted the room.
The whole manor and coach house is dated but holds great potential, all serving and bar staff were fabulous and friendly, and nothing was ever too much trouble for them. A huge positive was the food at dinner. IT. WAS. FANTASTIC! Well done to the chef for dinner Sunday 25th September 2022.

Leisure Partner

8/10

Excellent

17 Sep 2022

Tricia

An honest hotel - it is what it says on the tin

A lovely hotel, the room was comfy if dated and the shower has seen better days but this was reflected in the price, it is an honest and clean hotel.

The breakfast was value for money - a decent plateful fir the full Welsh

Parking was good and the staff helpful and friendly

Partner

6/10

Pleasant

09 Sep 2022

Carl

Would have been a fantastic building in its day but a little dated now.

My room was very spacious and the bed extremely comfortable. Bathroom spotlessly clean offered both a bath and shower.

A little off the beaten track but suited by purposes for business meeting the following day

Business

10/10

Exceptional

30 Aug 2022

Noman

Great place

It was a very good stay at this hotel friendly staff decent service.

Friends_and_family Family

8/10

Excellent

20 Aug 2022

Janet

Didn't get the view from room that was in the photo on booking.
Beautiful setting.
Plentiful tea and coffee supplies!

Leisure Self

2/10

Poor

13 Jul 2022

Dean

Waste of money

Rooms very dated,,bed sheets dirty and covered in dark hairs so requested a room change with no apology,,next room was slightly better,,in the morning at 10.30 had a member of staff knocking the door asking us to leave the room when their own official website stated checkout was 11 am

Partner

10/10

Exceptional

10 Apr 2022

Ken

.

8/10

Excellent

15 Jan 2022

Julie

Birthday treat for my partner

The room was disappointing as it was freezing cold no heating on in there after i put heating on it was warm next morning to the temperature you would expect for the time of year the bed was comfortable breakfast was very nice 👍 hot and tasty met some nice guests there in the bar

Partner

4/10

Poor

05 Jan 2022

Heidi

Hotel needs updating.

Hotel needs updating. Had to change rooms three times as things were of poor standards.

Friends_and_family Friends

4/10

Poor

19 Dec 2021

darren

Poor room conditions. Had their executive suite. Taps moved around on the sink. Shower didnt work. Bath water was yellow.

Business

2/10

Poor

27 Nov 2021

Luis

No heating. Cold. Dirty. Awful beds.

Leisure Family

6/10

Pleasant

13 Nov 2021

Matt

Meh!

Staff were great but letdown by the general condition of the place. Very dated, beds uncomfortable and the shower was either scalding or freezing.
Could be a nice place if the owners updated the rooms

Business

4/10

Poor

08 Nov 2021

David

Low Standard Hotel

The only thing that was up to standard was the breakfast
Room shabby out dated and neither of the radiators worked in my room and it was freezing !! Very small TV with a bad signal meaning the television kept going on and off and the shower had very weak water pressure so overall wasn’t up to the standard expected .. but you learn your lessons in life so won’t be using that hotel again and definitely won’t recommend it to friends

Friends_and_family Friends

8/10

Excellent

06 Nov 2021

Amelia

Overall good

Very good on the whole.
The evening meal was mostly cold and the Tv didn’t seem to work in the bedroom and there was no shower gel in the bathroom.
But we had a nice spacious room and the staff were very friendly and attentive, especially at reception and the lady who served us breakfast

Business

10/10

Exceptional

16 Oct 2021

Mr Richard Evans

Excellent value for money

Fantastic Food ….. Excellent value for money, Great Staff… I will be back again

Business

10/10

Exceptional

01 Oct 2021

Clive

Lovely surrondings and staff were great.
Bedrooms run down, toilet handle damaged, tv didnt work, en-suite hook missing off door & extension lead looked poor in bedroom, another plug socket adding here would remove this.

Leisure Self

4/10

Poor

13 Aug 2021

Pauline

Great location great staff but poor hotel interior

This may once have been a lovely hotel but the only thing that saves it now is the lovely staff who try very hard. My room was very 'tired', had been revamped at some point with a cheap wooden floor but it just made it feel cold and so many things were wrong that were too many to list. It all just felt grubby and cheap. Went down to breakfast in the morning which was booked and paid for, spent 10 minutes waiting then had to leave as no one came and I had a work appointment. The staff on reception were really helpful and kind bringing me things that were missing, hairdryer, toilet rolls!!! but I'm afraid I would not stay here again. Beautiful grounds and the food was ok but I did not enjoy being sat on my own facing into a 50th birthday party. (awkward!).

Business

8/10

Excellent

03 Aug 2021

Susan

Staff were very pleasant and helpful. food was delicious

Partner

10/10

Exceptional

26 Jul 2021

Lisa

Perfect for budget one night sight seeing stay!

Sadly there was a gas problem so no meals were available. They did offer continental breakfast though. We had 2 loft rooms, bathrooms need a bit of work, weather was about 19 and room was not too hot. The windows were open on arrival everything clean. Price reasonable for a one night stay and see some sights in the area it is perfect.

Friends_and_family Family

6/10

Pleasant

26 Jun 2021

brian

A 4 day stay

A bit deceiving
The hotel from the outside very nice
Bar and restaurant very nice
But my room, the top of the house ,lacking in space, no hangers (but it was rectified after 3days)pillows that have seen better days and lacking of furniture in the bathroom
Management was apologetic and did offer achange of room but I declined as I was 3 days into a 4 day stay
But the bar and restaurant staff were friendly
I can't judge all the rooms compared to my own , as that would be unfair, but I would say overnight and not a week

Business

6/10

Pleasant

07 Jun 2021

David

Could do a lot better

Whole place needs a good clean and upgrade.
Staff brilliant,rooms ok but bedside light had no plug available,no toilet brush in bathroom,blind in bathroom didn’t fit.

Partner

2/10

Poor

02 Feb 2021

scott

closed

Hotel was closed despite being advertised on your website

Business

10/10

Exceptional

25 Jul 2020

Verified traveler

Nice friendly helpful staff
Nice clean room
Nice food
Will happily stay there again

Business

8/10

Excellent

27 Feb 2020

Debra

Charming old hotel

Attended a Motown night so stayed over 2 nights.
Had room 20 which is normally let as one of the 3 “bridal” rooms. It was very nice with a big shower & big white towels. There’s two sofas and two chairs in the room which is huge. This is an old building with led windows which are droughty but this room is so big with window shutters and heavy drapes it didn’t bother us. Pillows & mattress needs upgrading but the new staff are trying hard to breathe new life into this charming old hotel.
The decor needs upgrading but it was clean. For the price with breakfast it’s pretty cheap.
Breakfast was spot on. Hugh the chef knows what he’s doing. They catered for my husbands 60th birthday the day after & it was great! Chef & staff did a fabulous job. Chef went the extra mile by putting on food in the day as several guests had arrived really early.
We had a hog roast at the party which everyone thought was superb! Chef had done 3 variants of pork, the “best pork crackling”, huge bread rolls, apple sauce, rice, stuffing, potatoes & chips. Kids coujons.
Becca the coordinator knows her stuff. Everyone had a good time- it was a perfect night.

Breakfast needed two waitresses on as we’d practically booked out the hotel-well over 30 hungry guests.It’s no reflection on the serving staff that people had to wait for food & crockery but it’s for management to get staffing right. Having said that the receptionist & housekeeping came to the rescue.
Still a way to go but getting there!

Partner

2/10

Poor

13 Feb 2020

Andrew

Choose somewhere else!

The welcome to the hotel on checking was very nice which is the only positive feedback I can give.
The bar area is so unwelcoming and old, tired and without any character or atmosphere, no good tables and chairs to eat at, I ordered a steak and ale pie, what I got was a bowl of old stew with grey peas and carrots in it, a frozen pastry lid which was hardly cooked, I hate chefs (cooks) and places like this who think this is acceptable, the bed was uncomfortable and the bedding cheap quality, whoever owns this hotel does not care about their business or has no hospitality experience.
I stayed at another hotel the following night and it was so incredibly different with great food, atmosphere and comfortable rooms.

Business

8/10

Excellent

22 Dec 2019

Verified traveler

It does need a revamp in places..stair carpet needs replacing.

Leisure Family

2/10

Poor

16 Dec 2019

Simon

Not impressed at all

Booked a 2 night stay in a family room. Room had extension leads left causing a trip hazard. Internal electric wires visible on extension cable, every electrical PAT test on the items in the room were nearly 2.5 years out of date (should be done yearly). Mould on the ceilings, scrapes on the walls and chips to all of the furniture as well as broken windows taped up. Despite advertised the room was not made up.

On top of this (not the hotels fault) but others guests at the hotel for a wedding started a fight during the early hours waking everyone else up, and the next morning a strong smell of cannabis in the hallways. Not happy.

Friends_and_family Family

6/10

Pleasant

05 Dec 2019

Verified traveler

Beautiful grounds. Such potential

This hotel has such potential. Set in beautiful surroundings but sadly needs upgrading. There was a broken window in pur room just taped up and the decor is a bit dreary. It was very difficult to find staff but when someone did appear they were friendly and welcoming. The food was good. Drinks expensive. Overall it was an ok stay.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

Fantastic service ! Beautiful selection of breakfast all included in the price lovely and warm ,we will be staying again .

Leisure Partner

6/10

Pleasant

20 Sep 2019

Silviu

Not too bad

The hotel is ok but it is rather old...everything squeaks and creaks and makes strange sounds as you walk or even through the night you can still hear some sort of noise.

Business

4/10

Poor

30 Aug 2019

G

Try elsewhere

Very tired and untidy, my room was covered in confetti and the threadbare carpets were everywhere. The bar was empty and I was not surprised.

Waiting to close by the look of things

Business

6/10

Pleasant

21 Aug 2019

Keith

Nice place, just needs a polish around the edges

hotel in amazing location, building looks great. Bedroom we stayed in was tired but clean, shower shampoo dispenser empty, WIFI was slow, bed was comfy, bar food was great, staff were good but need to be a bit more attentive, we stood in an empty bar for 10 minutes before we found somebody to serve us. Overall a nice stay and would go back if guaranteed a nicer room. TV small.

Partner

8/10

Excellent

09 Aug 2019

Mark

Could do better

A lovely building, in great grounds, but inside it is looking tired & in need of some TLC

Business

4/10

Poor

31 Jul 2019

Stuart

The hotel was in poor condition and looked like it could do with a good clean throughout.
On arrival which was just before 9 pm I had to go searching for a member of staff to book me in and was advised that the kitchen had closed luckily I had already eaten.
The staff were very young and inexperienced. Plus points are the views from the garden are fantastic and the breakfast was good.

Business