Name: Village Hotel Cardiff
Address: Pendwyallt Road, 29, Cardiff, CF14 7EF, GB

6/10

Pleasant

29 Jul 2026

Helen

Firstly, I want to say this is a great hotel. Room was spacious and clean. The pool and amenities were fantastic. However, I had booked a family room with two double beds. On arrival to our room we had been given a room with one double bed and a sofa bed that had not been made up yet. After going down to Reception it was realised that the family rooms had been over booked and we were stuck with the room we'd been given. We were given complimentary breakfast as a remedy but it was still a bit of a disappointment.

10/10

Exceptional

27 Jul 2026

Jane Rosina

Excellent pool facilities
Open from 7am
Enjoyable stay

6/10

Pleasant

26 Jul 2026

Johanne E

The room was spacious, clean and well
maintained. The staff were helpful and pleasant especially the lovely Scottish lady on reception.
We didn’t have the breakfast or have any food from the bar as they sell peanuts which my daughter has an anaphylactic allergy to. This meant we had to go out for food.
The pool was a great feature but had limited hours for children so wasn’t used as much as we had anticipated. They had a lot of kids swimming lessons on at the same time which again we hadn’t expected.
We didn’t visit the Starbucks on site as it was ver busy with families with small children.

4/10

Poor

26 Jul 2026

Rachel

Have stopped here before and always been a good night stay with good bar and full gym facilities. The hotel doesn’t have air con and neither can you open windows in the rooms, recent heat wave made my stay very uncomfortable!

6/10

Pleasant

26 Jul 2026

Alison

Lovely welcome from a member of staff at reception. Clean public areas. The room was clean and comfortable. However, having no aircon in the room was a total negative. If it had been a bit hotter, I would have turned round, taken my luggage with me and asked for a refund. I didn't check reviews before booking at the last minute, and just assumed that a modern hotel such as this one would have aircon in the rooms. No fan. Thankfully the window would open a small distance. Was only staying for one night and getting up early in the morning, so survived. Wouldn't go again- and will be checking carefully when booking hotels in the future.

10/10

Exceptional

25 Jul 2026

Sandra

Perfect position every thing you need on site .clean helpful staff all good

10/10

Exceptional

20 Jul 2026

Pritesh

Very nice hotel lovely staff
Unfortunately missed the breakfast at it closed at 9:30 not 11 as advised on booked.

Family

8/10

Excellent

18 Jul 2026

Louise

Changing rooms for pool could be kept cleaner as was hair balls everywhere and bits of rubbish. Room was fab but only wall lights so room was very dull. But overall id definitely come back as the hotel was kept clean in reception and had plenty of options like starbucks and a pub and grill

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Steve

Fantastic place! I would definitely recommend this place

Self

10/10

Exceptional

11 Jul 2026

Daryl

Great hotel

Partner

8/10

Excellent

10 Jul 2026

Mark

The rooms are nice and modern no but NO AIR CON, and the widows don't open very far because they have a wire and lock on them to prevent opening to far.
The gym is great but again NO AIR CON. The pool area is also great.
The bar is good, the staff are really friendly and nice the food and drink is good.
Overall a great hotel, but in a heatwave or summer with NO AIR CON is not good for a good night sleep for the price you pay.

6/10

Pleasant

07 Jul 2026

Karen

Very good facilities, leisure, food and bar. Easy check-in and friendly staff. I would be happy to stay again if it wasn't for the horrendously noisy bedroom doors. Such a shame but worst I've ever come across and just spoils the stay when you keep getting woken up.

Self

8/10

Excellent

05 Jul 2026

Paul

Was a good stay, the room i was in was too hot couldnt open the window because the airconditioning units for the rest of the hotel where there, the room is getting tired and could do with a makeover, used the pool area generally good but the changing areas was well used

Partner

10/10

Exceptional

05 Jul 2026

Katie

Lovely room and hotel we enjoyed our stay

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Amelia

Used village a lot over the years but the standards seem to be dropping across the board. Stayed at the Cardiff one in Jan and now this weekend and it has gone downhill in the last 6 months. No bin in the room, towels for one person when the booking was for two, dirty desk, questionable stain on the floor next to the bed, tea/coffee tray and cups dirty, filthy and cobwebby tiles in the bathroom, dirty shower, toothpaste around the sink and dirty mirror. Would have asked to change rooms but when checking in another guest was complaining and was told the hotel was fully booked so didn’t bother. Disappointing.

Partner

10/10

Exceptional

04 Jul 2026

Stephen

Staff were very helpful. Rooms were extremely clean & tidy. Will defs be staying there agaij next time I'm in Cardiff

6/10

Pleasant

30 Jun 2026

Mark

Not a bad hotel but super busy and got some reason is so big and my room was a good 10 minute walk away literally kept getting lost. Is a bit confusing.

10/10

Exceptional

29 Jun 2026

Angela

everything was wonderful

Partner

4/10

Poor

29 Jun 2026

Mike

boiling hot 35 degrees in the room and no air con - staff did get me a new fan that helped circulate warm air around the room - extremely expensive for a basic room

Self

10/10

Exceptional

17 Jun 2026

Jason

Hotel is well presented with helpful staff and great on site amenities

Business

10/10

Exceptional

16 Jun 2026

Peter

Decent all round stay, can’t complain at all

Business

10/10

Exceptional

14 Jun 2026

samantha

Room was very clean and tidy, nice view, staff was really friendly, lovely staff on arrival, breakfast and the evening meal was lovely

Partner

10/10

Exceptional

14 Jun 2026

Jay

Upon arrival the staff were very friendly in helping us to check in on the touch screen system. The room was comfortable, spacious and clean, with a coffee machine and kettle. We did not use any of the other facilities or have food.

Partner

8/10

Excellent

09 Jun 2026

Meir

It was OK. Not more . Very simple.

Partner

8/10

Excellent

07 Jun 2026

sanjiv

Plenty of parking
Good choice of food in the rss9

Friends

10/10

Exceptional

04 Jun 2026

Geraint

Good experience would recommend

6/10

Pleasant

02 Jun 2026

Kethan

Would liked to have the pool and parking including in the stay and not pay extra which most hotels do include

Partner

2/10

Poor

31 May 2026

Lewis

This was honestly one of the worst hotel experiences I’ve ever had. I genuinely cannot believe this place is meant to be a 4-star hotel.
From the outside, it looks quite decent, and having a pool, gym and Starbucks on site gives the impression that it’s going to be a good stay. Unfortunately, that couldn’t have been further from the truth. As soon as we got to the room, it was obvious we’d massively overpaid.

The room was unbearably hot, and the window had clearly been left open because there was no air conditioning at all. Instead, there was a tiny fan that was completely useless and just seemed to push hot air around. I complained to the duty manager, who brought a stronger fan, but it barely helped. To make matters worse, there wasn’t even any complimentary tea or coffee in the room, which is the bare minimum you’d expect.

We then tried to complain, but got stuck in a ridiculous back and forth between the hotel and Hotels.com, each telling us to take it up with the other. After more than an hour of this, and feeling completely frustrated and let down, we ended up cancelling the booking and getting a refund.

I would never stay at a Village Hotel again after this. Really disappointing experience, and nowhere near the standard it claims to be.

Partner

4/10

Poor

31 May 2026

Steve

The breakfast was very basic and cost an additional £49 for 2 adults and 2 children. We ordered a bottle of wine chilled in a fridge with two glasses for a special occasion, this cost £18. However there was no fridge in the room or bottle. We had to grab one from the bar which was priced at £14. No idea what the extra £4 was for. The rooms have no aircon and become very hot.

Wouldn’t stay here again.

Friends_and_family Family

8/10

Excellent

30 May 2026

Rhett

Staff were great. Room was lovely. Wasn’t the cleanest room I’ve stayed in but was ok.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Christine

Lovely hotel, only downside was no air con, but luckily we were given a fan in our room, which helped as weather was hot!

Partner

6/10

Pleasant

27 May 2026

Simon

Good facilities, swimming pool, gym, bar.
Food was poor, beer selection could be better.

Self

4/10

Poor

25 May 2026

Callum

Stayed in room 159 stains on carpet, dust everywhere, windows didn’t open to allow air in. No ac was 30 degrees, TV didn’t work, room service food wasn’t nice and glass panel in shower was loose and moving meaning if it fell and your on the toilet it will land on you and to top it off for a 300 and something weekend away you would’ve thought the parking would be free but no.

Partner

4/10

Poor

20 May 2026

Eddie

Room was ok just the stench coming from the shower plug
Breakfast staff rude unhelpful and clear away items from the table before I could eat
Ordered pizza and chips pizza came then chips one hour later

Self

8/10

Excellent

19 May 2026

Cathy

Clean room comfy bed lovely helpful staff

Self

6/10

Pleasant

17 May 2026

Kerry

Unfortunately we had some issues in the restaurant. There was an error and some items were missed from our order. It was eventually resolved but staff were unhelpful and didn’t even offer an apology.

The lady on reception was exceptional though. She went out of her way helping us find our way to an event and arranging a late check out so my daughter could swim.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Jack

The hotel has big car park , cheap parking rate and gym and hotel rooms are worth the use if on a long trip away.

Self

10/10

Exceptional

16 May 2026

Elizabeth

Arrived to a very warm welcome by the reception staff, explained about the use of the fitness facilities and the restaurant. Food was good, highly recommend the pork tomahawk. Room excellent with all the facilities that I needed.

Self

10/10

Exceptional

10 May 2026

sheenagh

The 2 people we interacted with at the front desk were

10/10

Exceptional

04 May 2026

Glenn

Great staff
Specially the bar staff
Thanks lads got looking after me
And the local lad Gareth
Thanks for a great stay

Pool area was phenomenal
And managed the 3 mins in the plunge bath

6/10

Pleasant

03 May 2026

Anika

The room was a good size and the parking was free all weekend.
However the pool area was so busy we didn't use it, the bar and restaurant was very expensive.

Business Partner

8/10

Excellent

02 May 2026

Jane

The lady that checked us in was such a lovely lady (i think her name was Donna) so friendly, absolute pleasure to meet her. Bed was really comfy and breakfast was good. Management, you need to look after staff like her, she is a real asset.

Partner

10/10

Exceptional

02 May 2026

Paul

Nice hotel and did what it needed to do.

Business Self

10/10

Exceptional

27 Apr 2026

Michael

Very friendly staff and nice hotel.

10/10

Exceptional

25 Apr 2026

Steven

Comfy bed, clean room, great shower, loved the pool and steam room. Good breakfast choice. Very pleased.

Partner

2/10

Poor

12 Apr 2026

chris

Very noisy private function made it impossible to sleep - had to change rooms at midnight.
Horrible experience - would never return.
Was promised a refund and will be pursuing this.

Partner

10/10

Exceptional

11 Apr 2026

Rakesh

The hotel was good. amble of car parking but disappointing that

4/10

Poor

10 Apr 2026

Josie

No one let themself into my room this time which I guess is an improvement. Still only a single desk chair per room which is pathetic in a room for 2 people, this week I bought a camping chair with me so I had somewhere to sit comfortably. Place is far too busy with day trippers to facilities making the public areas deeply unattractive to me and not at all restful, plus all the noise from M4 - better double glazing needed. Missed opportunity with outdoor access, only area is small terrace on a north facing wall so too cold. Could easily put some tables and benches around the site for customers but you probably want them near the refreshments so that they spend their money. Overall I think you offer very poor value for money.

Self

6/10

Pleasant

07 Apr 2026

Verified traveler

Always have a good stay at the village… number one choice for Cardiff stays x

Self

10/10

Exceptional

03 Apr 2026

Azhar

Its good

Partner

10/10

Exceptional

03 Apr 2026

Louise

Fab

Friends

10/10

Exceptional

03 Apr 2026

Michael

Very good from start to finish

4/10

Poor

02 Apr 2026

Josie

very loud slamming doors, too noisy. For a room that sleeps 2 why is only 1 chair provided, this is really bad and unacceptable and why I would never choose your hotel again, even Travelodge manage it. A staff member let himself into my room because he thought it was empty, but I had to go down to reception to find that out as he ran away. Another colleague had turned my 3 night stay into 1 night, then left feeling unsafe in my room. Can't turn lights on/off from bed, only the bedside ones. Most of the Freeview channels are missing - why, again unacceptable. Claiming that you offer room service when it is only drinks is misrepresentative and really poor.

Self

10/10

Exceptional

30 Mar 2026

Nerys

Great stay, lovely rooms, nice food.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Andrew

Excellent customer service from all the staff.

Self

8/10

Excellent

23 Mar 2026

Michael

Overall good, couple of niggles. It's located by a motorway and it is noisy as the windows dont shut properly. The breakfast was great apart from the bacon, which they cook folded in half so one side is crispy and one side is soft.

10/10

Exceptional

13 Mar 2026

Enes

Everything was great, thank you.

6/10

Pleasant

08 Mar 2026

robert

Pool and changing rooms excellent. Staff very helpful.
Bedroom was dirty.

Partner

8/10

Excellent

07 Mar 2026

Phillip

Breakfast finished too early 09:00

Self

6/10

Pleasant

01 Mar 2026

Deborah

Noisy room next to cleaning cupboard where was woken each morning at 5-6am. Room lost all power during the stay for a period resulting in having to sit in lobby to wait for power to be restored.

6/10

Pleasant

26 Feb 2026

Amanda

Room was very basic for what I paid, I also didn’t like the self check in

8/10

Excellent

22 Feb 2026

Colin

Very nice to reception staff

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Patricia

Very friendly hotel room was spotless and comfortable will definitely stop again

Partner

6/10

Pleasant

15 Feb 2026

Verified traveler

Staff as always are brilliant. Room was clean and tidy but was not ‘refreshed’ despite us leaving a tag on the door. The price of the room was astronomic because of the rugby .. seem unfair to hike prices in match days . Also £59 for a bottle of rose and two jamesons made me wince …

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Helen

Lovely helpful staff!

10/10

Exceptional

11 Feb 2026

Ian

lovely room just a long walk to get to the room. breakfast was brilliant as always

10/10

Exceptional

10 Feb 2026

Kelly

Door handle loose

4/10

Poor

07 Feb 2026

Jacqueline

Check in was fine.. Facilities were poor.. No hot chocolate in the rooms or available at the hotel restaurant. The only place you could get it was to pay in the on-sight Starbucks (which was closed when I arrived).. Given that I don’t drink tea or coffee there were no hot drinks available.
There were no cups or glasses for rinsing teeth after brushing. Breakfast choice was also poor..

I stay in hotels regularly but this is the first hotel I’ve visited where you can’t get hot chocolate without paying a high price, and you couldn’t even rinse your mouth after brushing your teeth.

I would have given no stars apart from Gail one of the breakfast servers who (when I raised the issue), out of the goodness of her heart, and without my knowledge, spoke to John the Starbucks manager who again, very kindly gave her a free hot chocolate to give to me.
Both these staff members went above and beyond which I’m very grateful for.
Hence the two stars which would have been none without them.

Self

6/10

Pleasant

01 Feb 2026

Mike

I stay in village hotels frequently however the last visit in Cardiff wasn’t up to standard, the stay itself was fine however the room housekeeping for the week was poor, my room was missed on three occasions even though I had my door tag on, when it was done the dirty cups etc weren’t replaced or changed.

Business

10/10

Exceptional

27 Jan 2026

Jamie

Spotless

6/10

Pleasant

20 Jan 2026

Thomas

room was in good condition.

Very loud at night due to anyone can come to the hotel even without staying there.

I find its a place a lot of people socialise in like its a pub/bar and people can walk around even if they are not staying there.

Business

8/10

Excellent

16 Jan 2026

Vaughan

Comfortable and clean room.

Partner

10/10

Exceptional

09 Jan 2026

Chris

Fit for purpose.

Business

10/10

Exceptional

02 Jan 2026

Simon

Amazing lady on reception. Very helpful and friendly. Sadly didn’t get her name. We checked in around 12 o’clock on the 01st of January.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Callum

Nice room

Business_and_leisure Self

10/10

Exceptional

29 Dec 2025

Maryam

Everything was nice. The hotel has a bright future.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Patricia

All very good

10/10

Exceptional

27 Dec 2025

Carys

Yes room was spotless and staff very helpful

10/10

Exceptional

26 Dec 2025

Mary

The breakfast was fresh but not kept hot enough

Self

10/10

Exceptional

23 Dec 2025

Jonathan

Very nice hotel friendly staff we hope to go back soon

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Dean

Reception staff were amazing, very welcoming and the room was perfect.

Friends_and_family Friends

8/10

Excellent

16 Dec 2025

Bryan

Clean room. Easy check in process

Self

10/10

Exceptional

15 Dec 2025

Robert

Stayed for business and can’t think of anything they couldn’t do.

Business

10/10

Exceptional

08 Dec 2025

Bisola

Everything stood out from the reception, staff, clean room, amenities and food its a 10/10 from me

10/10

Exceptional

06 Dec 2025

Jane

Clean room, great facilities. Lovely to have a swim and use the spa facilities in the morning

Leisure Self

2/10

Poor

24 Nov 2025

Joseph

Charged twice by the hotel

10/10

Exceptional

19 Nov 2025

Caroline

we had a really good time,
beds were really comfy room service excellent
swimming pool was amazing

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Nicole

Lovely room, lovely staff and the breakfast was very good too.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Elisabeth

Check in super easy. Lovely food in bar.
Lovely room. Beautiful Christmas decorations

Partner

6/10

Pleasant

15 Nov 2025

Sarah-Jayne

Bathroom needs a refresh as the plug was missing, marks on surfaces etc the room felt very depressing (considering I booked club) not like some of the other newer village ones

Business

8/10

Excellent

10 Nov 2025

Victoria

Staff good room nice

Leisure Friends

10/10

Exceptional

08 Nov 2025

Cassandra

The staff were so friendly and helpful on arrival. They helped with check in and were knowledgeable! They had also gone the extra mile for my daughter who was celebrating a birthday; adding a not, balloons, and gift. Honestly it was such a lovely surprise!

6/10

Pleasant

07 Nov 2025

natalie

Shower gel needed filling lucky I had my own.
Doors slam and are very noisy - did not have a good sleep due to noisy at night.

The bar tables were not cleaned regularly so sticky.

10/10

Exceptional

05 Nov 2025

Mark

Nice modern hotel. Good gym and bar. The rooms are also nice with comfy bed.

Business

10/10

Exceptional

04 Nov 2025

Melanie

The room was really clean, the bed was comfortable. I was warm enough now it is getting colder as winter approaches. The food was good. Staff are really friendly!

Business

10/10

Exceptional

03 Nov 2025

Delia

Great beds,big rooms,excellent staff.

Business_and_leisure Family

6/10

Pleasant

01 Nov 2025

Dave

Staff were helpful and friendly. The room was good, just a bit of noise in the middle of the night of people moving around outside in the corridors. But this was no fault of the hotel

2/10

Poor

31 Oct 2025

L singh

Room had a bad smell and missed breakfast in the morning due to life not working. So a total waste of money.

10/10

Exceptional

31 Oct 2025

Osarumwense

The receptionist was welcoming, friendly and professional. The rooms and bathrooms were clean. Access to the pool and parking available in the hotel.

Friends_and_family Family

10/10