Name: easyHotel Cardiff
Address: 1 3 Fitzalan Place, Cardiff, CF24 0ED, GB

10/10

Exceptional

05 Aug 2026

Hanne

The Staff was very nice and friendly

6/10

Pleasant

02 Aug 2026

Gary

It’s a tiny room , nice and clean but no frills , does the job ,

10/10

Exceptional

02 Aug 2026

James

Nice hotel, friendly staff

8/10

Excellent

02 Aug 2026

Maddie

It was in a very convenient location, not too far from the city center. The staff was very polite!

10/10

Exceptional

30 Jul 2026

Duncan

Clean room great shower convenient town centre location reduced price parking at NCP car park great air conditioning staff really nice and helpful. Good for an overnight stay.

2/10

Poor

27 Jul 2026

Sarah

Very basic, small double bed, pleased we were only here for one night

8/10

Excellent

24 Jul 2026

Min Hui

slightly small but clean and comfortable, staff were friendly

10/10

Exceptional

21 Jul 2026

Man C

Excellent value, clean, modern, non frills hotel about 12 minutes walk straight to Cardiff city centre. Lucky it got Aircon because it's about 30°c outside today. Molly the receptionist was very helpful and pleasant to deal with. Highly recommended.

Family

10/10

Exceptional

18 Jul 2026

Andrea

Very clean and close to the center with all of the shops! We had a great stay

Family

8/10

Excellent

13 Jul 2026

Katie

Air con was amazing! Clean. Great staff. Minimal amenities.

Partner

6/10

Pleasant

12 Jul 2026

Melanie

If you just need a bed for the night then this place is OK - but just OK. V small room - like smaller than a Paris hotel room (Cardiff is not Paris!) and no amenities at all - no tea/coffee, no hairdryer - not even a hand towel. Room so small that the TV is up high on the wall opposite the bed and it was almost impossible to bend down in shower to pick up own toiletries it was so small. No sign of breakfast or anything like that. We wouldn’t stay again - a bit too basic. It was clean and bed was OK but Premier Inn and Travelodge both offer better value and much better room sizes and amenities. The room wasn’t particularly cheap.

Partner

6/10

Pleasant

12 Jul 2026

Allan

Unable to cancel the hotel booking when Neil Young cancelled his tour. So we went anyway. And I know I’d booked the only room available in the basement with no windows. But until you walk into the actual room, you’ve no idea how claustrophobic the room actually is.
Very clean and modern but prison like.

Partner

8/10

Excellent

09 Jul 2026

Belinda

Room very clean was but too small. Centrally located .

Self

10/10

Exceptional

01 Jul 2026

Robert

Good service

8/10

Excellent

01 Jul 2026

Bianca

Stayed in a twin room with my brother. It was very small, maybe a bit awks. The room was clean, staff friendly and useful info shared in advance. Disappointed that the car park discount provided code didn't seem to work.

Family

10/10

Exceptional

30 Jun 2026

Stewart

As expected. Good reliable and clean.

Self

10/10

Exceptional

29 Jun 2026

Ross

Convenient and cheap

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

Claire

Stayed here as we were going to a concert. I mean it had what was needed for an overnight stay. Although NO tea/coffee facilities in the room, but when you see the room you can understand why as it has no room for such items but you can get a takeaway one alongside of reception. The staff that we met were all very polite and smart. The area just outside of the hotel could do with tidying and a bin as the takeaway cups from the hotel were swirling around the pavement. Car parking isn’t too far away at Knox road car park and not too far away from the shopping area of the city either. The room itself was basic, incredibly clean so kudos to the housekeeping team! The shower was excellent and had shower gel in the cubicle. Nice to have 2 toilet rolls available too as some hotels can scrimp on the loo roll. It was a tight squeeze and not the best not being able to get in both sides of the bed. There was a tv mounted to the wall with lots of channels and air con that was effective it didn’t take long to warm up either when the room got slightly chilly. The bed wasn’t great it was uncomfortable very soft! And although the pillow was soft it was quite a plump pillow so come the morning I had a slight pain in my neck. On the whole perfectly adequate for getting your head down for the night. As long as you don’t expect too much! Close by to get in and out of Cardiff by car. Not far from queen street train station either.

Partner

6/10

Pleasant

29 Jun 2026

David

What you'd expect from an EasyHotel, with the added bonus of stained towels and waiting almost an hour and a half to check in (because they were still cleaning - ha). It served its purpose eventually but never again if I can help it.

Family

8/10

Excellent

29 Jun 2026

Jamie

Nice budget hotel. About 10-15 minutes walk from the city centre. Good location for concerts at Cardiff Castle and The Principality Stadium if you dont mind walking.

Rooms are small and basic but that was all that we needed for our stay.

Family

8/10

Excellent

27 Jun 2026

Adesuwa

Louis was welcoming and helpful. Room was clean with air conditioning which was a huge bonus in the heatwave! Room was basic but meet our need - an overnight stay.
Some amenities could be update though such as the shower head which partially broken but usable.
Overall I would recommend for short stay. However, I may not recommend if travelling with younger kids since there is almost no space to move around.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Naomi

Staff were really friendly.
Air conditioned rooms on a stay where it was very hot was delightful!
One staff member was helpful when unfortunately we had a incident with the hair dryer which must of blown up and caused the lights to go out, was understanding and got it fixed within a short amount of time. Was an easy enough walk to the high Street and the castle in which our event was and was the reason for our stay! Great hotel, would recommend 😊

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Rayna

Hottest days of the year and the air conditioning was ice cold,the staff we happy and very helpful,I would recommend to anyone

Partner

2/10

Poor

21 Jun 2026

jo

Far too small no room a size of a cupboard

Partner

8/10

Excellent

20 Jun 2026

Charlette

Basic facilities but lovely staff

Friends

10/10

Exceptional

15 Jun 2026

Kelly

Excellent service. Comfortable nights rest. Great location, value and highly recommended 👌

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Frederick

Good value and adequate for our purpose

Partner

8/10

Excellent

08 Jun 2026

Harry

Bed in a box room, don't expect anything else.

10/10

Exceptional

07 Jun 2026

Allison

I be back soon has i can

Self

10/10

Exceptional

04 Jun 2026

Jenny

A very warm welcome by the member of staff at the front desk. Easy check in. Clean hotel and room. Easy control system to work the air conditioning and heating.
Not too far from the town centre, small shop near by and plenty of bars and restaurants within walking distance

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

David

Easy check in. Clean hotel room. Didn’t actually sleep there though as ended up staying in friends house, so silly to book. But lovely hotel and will book again

Self

10/10

Exceptional

26 May 2026

Meg

Very clean room, friendly staff and air conditioning !!

Friends

8/10

Excellent

26 May 2026

Christine

The room was small & basic but good for a short stay. Could have done with a kettle & more places to put things other than tiny shelf. Shower didn't work properly. Staff were great.

Partner

8/10

Excellent

24 May 2026

Robert

Clean room air conditioning friendly staff shops nearby pubs a bit further

Partner

10/10

Exceptional

23 May 2026

Lisa

I have only marked this down slightly on amenities because there really aren't any. It is a super basic, extremely clean and comfortable no frills hotel. Location is excellent - be sure that you understand that there is no parking, but it is a short walk from the city centre and station, and there is an NCP nearby. I was able to borrow a hairdryer for the duration of my stay. Staff were delightful, access and check-in/out easy

Self

10/10

Exceptional

22 May 2026

Stuart

Great place too stay.
Clean room and very friendly staff.
Excellent for the price.

Self

10/10

Exceptional

21 May 2026

Joseph

It was very clean and well priced

Friends

8/10

Excellent

19 May 2026

Wael

Really clean, nice staff, great location, very small room but comfortable bed. No kettle/utensils and windows dont open.

8/10

Excellent

19 May 2026

Chris

Very small room, but perfect for what i needed for the night after a concert in Cardiff. Staff were lovely. I'd stay again for a night where I just need a place to crash.

Self

10/10

Exceptional

02 May 2026

Samuel

Small but clean room, perfect for what we needed as we were out all day. The male staff who checked us in in the afternoon was amazing, had a great experience overall.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Costel

.

2/10

Poor

30 Apr 2026

Rachel

No room service- even though advertised as upon request when I asked they said i had to stay for 6 nights. I had to go downstairs to request towels and you have to also ask for a hairdryer. I will not be staying again.

8/10

Excellent

26 Apr 2026

Susan

Shops etc quite a walk from hotel. One coffee facility within easy walking distance.
A grab rail in shower would be very useful to avoid slipping.
Very clean bedding towels and bathroom.

Self

10/10

Exceptional

23 Apr 2026

Rhys

Good stay, good value for money.

Partner

10/10

Exceptional

22 Apr 2026

Susan

Staff were all friendly place was spotless.

Friends

10/10

Exceptional

20 Apr 2026

Dan

Clean room, very friendly staff, excellent location, amazing value for money

Self

8/10

Excellent

19 Apr 2026

Wayne

Yes they are basic, no bin in room only in toilet area, was bit claustrophobic cannot open window can't breath. Overall was okay

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Aneeqa

The staff were greeted us in a very welcoming manner. They were very knowledgeable and provided the best itinerary to see the best of Cardiff within 24 hours. The room was clean and had all the amenities we required. The location is perfect as everything is walking distance: train station, restaurants, cafes, cathedral, castle and parks

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Daniel

Lovely room, quite small. Staff were extremely helpful and welcoming.

Self

4/10

Poor

06 Apr 2026

Yen Huan

Room was tiny. False advertisement suggesting there is a work desk. I wrote my request in advance that I need a room with a work desk. This was not acknowledged and on my arrival the reception team apologised as none of their room have a work desk. There is a subtle smell of stinking foot in the room, not overpowering but not pleasant.
Price is the only saving grace of the hotel. Am very disappointed with the false advertisement.

10/10

Exceptional

03 Apr 2026

Jade

Clean, tidy and warm.

Self

6/10

Pleasant

31 Mar 2026

emma

Yes air con was great shops close by however rooms were tiny no where to put things I had to upgrade my roo just to put my belongings somewhere

Self

4/10

Poor

29 Mar 2026

Amy

Too small can’t move around bed, no kettle

Partner

8/10

Excellent

22 Mar 2026

Jemima

Stayed at the EasyHotel in Cardiff for a night while we were out in the city. The room was small, but that’s exactly what we expected when booking, and it suited our needs perfectly for a short stay. It was clean, the bed was really comfy, and it did the job as a place to sleep after a night out. No complaints at all—great option if you just need a simple, affordable place for one night.

Partner

10/10

Exceptional

18 Mar 2026

Orazio

Great location as right in the city centre, professional staff, room and all premises in great clean condition

Self

8/10

Excellent

17 Mar 2026

Toni

It surpassed what you pay for.

8/10

Excellent

16 Mar 2026

William

Overall good

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

WEI-CHENG

Friendly staff, very clean room, and great location!

Self

10/10

Exceptional

12 Mar 2026

Hannah Marie

Brilliant hotel in a good location, staff were so friendly and nice! It is very basic but thats expected and we were so happy with the room and service! Would definitely stay again, perfect for if you’re going to a concert/show and just need somewhere to sleep!

Partner

6/10

Pleasant

12 Mar 2026

James

Great for one night if you want a clean room and a good bed in a reasonably good location. But, for me, it was not suitable for a longer stay and to be more of a base. The hotel is transparent about it being a budget hotel with slimmed down facilities, but the lack of floor space, lack of shelving or a desk and just 2 hooks to hang clothes did not suit me for a 3 day stay. There was no hot water one morning due to a new boiler issue, but that was hopefully just a one off. The staff were friendly and helpful.

Self

10/10

Exceptional

08 Mar 2026

Sharon

Very basic but we only need to sleep somewhere thanks

Friends

8/10

Excellent

02 Mar 2026

Dominika

A reasonably spacious, clean room with air conditioning that works properly and quickly, and nice, helpful staff. It’s much better than Edinburgh’s easyHotel.

You won’t get many amenities in the room except a private bathroom. There is also very little space to put things — no tables and not many hangers. But overall, it’s an absolutely good hotel in the city centre for a reasonable price.

Partner

2/10

Poor

01 Mar 2026

Patrick

I was given a basement room. No windows, no natural light, no natural fresh air.
The mattress was upside down, and when I put it the right way up I found terrible stains on both sides of the mattress.
The air conditioning would only reduce to 19° making the room incredibly warm and stuffy.
No tea and coffee facilities provided, you had to go back to reception to get a drink. I paid for 2 nights but could not stay the second night so checked out and went home.
Staff at reception were friendly though and this very poor review has no reflection on them.
Not only will I never book in again, but will never recommend Easy Hotel

Self

10/10

Exceptional

27 Feb 2026

Dean

Everything was great, easy check in and check out, room was spotlessly clean, staff were very friendly, (especially Gwil), and they quickly resolved any issues that arose.

Self

4/10

Poor

22 Feb 2026

James

The rooms were tiny and not really suitable for two people. The windows didn’t open, and there were major long term building works next door, which I appreciate isn’t the hotel’s fault. However, a warning before booking would have been helpful.

Partner

10/10

Exceptional

21 Feb 2026

Antony

The room was exactly what you needed.
Yes it was a bit tight for space.
But I did what you needed it for.
The room and the bedding were clean.
Overall I would stay here again and recommend.

Self

4/10

Poor

21 Feb 2026

Daniel

Small shower not as shown on pictures

8/10

Excellent

11 Feb 2026

Jason

The room was very clean and the heating and air conditioning worked well.

Was pretty quiet as well which i appreciated.

8/10

Excellent

11 Feb 2026

Carla

Good stay, friendly staff and good basic hotel for a base for one night where I just needed a bed and a shower, water pressure not great but otherwise everything as expected

Self

4/10

Poor

11 Feb 2026

Alexandru

The room had a foul odour and the beed sheets were dirty. Fortunately, the staff was friendly and helped me with some fresh sheets.

Business Self

10/10

Exceptional

10 Feb 2026

Stewart

Stafff was very helpull ,room was very clean

Business_and_leisure Self

8/10

Excellent

09 Feb 2026

N

Very friendly and helpful reception staff

10/10

Exceptional

05 Feb 2026

siobhan

Clean, warm and quiet room. Staff were super friendly.

Business

4/10

Poor

30 Jan 2026

Joseph

Room was good check in staff was polite but apart from that it was really bad there where People arguing in the hallway at 6 am and no one went to see what was going on so didn’t really sleep then when I checked out the staff member I handed the keys to was rude she just said and I quote”hand me the key then “ and we left stay wasn’t amazing but it was clean

10/10

Exceptional

28 Jan 2026

Joshua

Staff were lovely at reception, room clean. Did take a few hours for the hot water to work in the bathroom but easy convenient hotel

Self

10/10

Exceptional

26 Jan 2026

denise

Informative and efficient staff, clean room and comfortable bed.

Partner

10/10

Exceptional

26 Jan 2026

Tracy

Everything was perfect, clean room friendly staff and a great location

Friends_and_family Friends

2/10

Poor

19 Jan 2026

Kelly

Amenities weren’t great- no cups in the room to even have a drink of water let alone a kettle or anything else. Windows weren’t able to be open either. Wouldn’t stay again sadly

8/10

Excellent

09 Jan 2026

Steve

Clean and functional

Business Self

6/10

Pleasant

28 Dec 2025

Rowan

Room was very small. Could have used a couple of coat hooks and a small fold out stool for my case.
Got a nasty shock very early one morning when getting out of bed to find the room flooded.
Staff did move me to a dry room but not what I really want to be doing at 5am.
Other than that bed was clean and comfy, shower worked and water was hot.
Close to a convenience store open until 11pm and good bus service close by as well.

Leisure Self

2/10

Poor

27 Dec 2025

Kav

Noone at reception

10/10

Exceptional

27 Dec 2025

Hayley

Staff were extremely friendly and helpful. Easy check in process and room was great.
Perfect stay

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Dawn

Great staff on arrival- very helpful and had a good - great plato stay near to shops . Would recommend

Self

4/10

Poor

23 Dec 2025

Abigail

Window didn’t open, room was stuffy so my partner couldn’t sleep, even with the air con on. Bathroom door was basically see through and had massive gaps at the side like an American public toilet. One towel provided for 2 guests. Cleaner opened the door whilst knocking even tho we had late check out (why bother knocking if you’re just going to open it anyway straight away?) and then knocked on twice more before late check out was finished. They also incentive you by giving you free late check out ( usually £20) if you leave a review - which they asked us to do upon arrival and before even sleeping in the room. Get what you pay for i guess but do not recommend. Pay a bit extra to have a decent and uninterrupted night sleep 👍

Partner

8/10

Excellent

21 Dec 2025

David

The room was clean and everything was in excellent condition. The staff were all friendly and helpful

10/10

Exceptional

17 Dec 2025

Darren

The hotel was good value for money no hassle check in and a good nights sleep

10/10

Exceptional

07 Dec 2025

Jack

The room was clean and tidy the double bed was very comfortable nearly made me not want to leave the room but had to spend 20mins laying there before getting up and out for a meal.

Self

10/10

Exceptional

06 Dec 2025

Arleen

Tv in room wasnt working but it didnt really matter to us

10/10

Exceptional

04 Dec 2025

Anna

Really clean and simple.

Partner

10/10

Exceptional

03 Dec 2025

Steve

Good location, nice staff, comfortable room.

Business Self

10/10

Exceptional

02 Dec 2025

Huw

Great friendly staff.

10/10

Exceptional

02 Dec 2025

Anne

Every thing was perfect.

Friends_and_family Friends

4/10

Poor

30 Nov 2025

Jemma

The price i paid for the hotel should of been a lot more cheaper because i could not open the window and we should not have to pay for our coffee and there was no breakfast

10/10

Exceptional

30 Nov 2025

daniel

I really enjoyed my stay. A very simple room with basic amenities, but comfortable and clean with friendly staff. The bed was extremely comfortable, the shower entirely problem free. I will stay here whenever I visit Cardiff.

Leisure Self

10/10

Exceptional

28 Nov 2025

Jo

The staff the happy and helpful

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

Ashton

I thought the price was good for my five day stay. They should add a table or something else in room to put bag on or sit. Literally only a bed.

Altogether it was a good stay, very close to city center walking distance.

Leisure Self

8/10

Excellent

19 Nov 2025

astrid

Very basic room but that was what we were expecting. Only criticism was not enough towels only 2 for 3 people. Could do with some coat hooks in the room on the wall.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Yvonne

It was a basic room as clearly advertised but very clean and comfortable. The staff were extremely friendly and helpful. Would highly recommend

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Anish

Excellent room