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Novotel Cardiff Centre

Cardiff · United Kingdom

Schooner Way, Atlantic WharfView location

8.0/10Excellent1,001 Reviews
Cleanliness8.0/108.0
Service8.4/108.4
Comfort8.0/108.0
Condition7.8/107.8
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novotel Cardiff Centre

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is the ideal hotel for guests looking for style and comfort. Just 10-minutes from Cardiff Central station, the shops and nightlife, it's the perfect spot for exploring the Welsh capital. The historic Cardiff Castle is just a short walk away too!

After a long day of sightseeing, let off some steam in the fitness centre. You could enjoy a dip in the indoor heated pool, or maybe you would prefer to relax in the sauna or steam room?

Read more about this hotelShow less

With a stay at Novotel Cardiff Centre in Cardiff (Cardiff City Centre), you'll be steps from Cardiff Bay and 7 minutes by foot from Utilita Arena Cardiff. This spa hotel is 2.1 mi (3.3 km) from Principality Stadium and 1.7 mi (2.8 km) from Cardiff Castle.

Stay in one of 138 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cardiff? This hotel has 2259 square feet (210 square meters) of space consisting of a conference center and 11 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Key (Foundation for Environmental Education) Professional property host/manager BREEAM Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 18.00 per person
    • Airport shuttle fee: GBP 30 per vehicle (one-way)
    • Secured self parking fee: GBP 24.00 per night
    • Pet fee: GBP 15.00 per pet, per stay
    • Service animals are exempt from fees
    • Late check-out fee: GBP 10.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    Russian

    Portuguese

    Malay

    English

    Italian

    French

    Spanish

Nearby attractions

Cardiff Bay 0.2 km / 0.1 mi
University of South Wales, Cardiff Campus 0.6 km / 0.4 mi
Utilita Arena Cardiff 0.6 km / 0.4 mi
Cineworld Cardiff 0.7 km / 0.4 mi
Cardiff Metropolitan Cathedral of St David 0.8 km / 0.5 mi
Capitol Shopping Centre 0.9 km / 0.6 mi
Cardiff Tourist Information Centre 1 km / 0.6 mi
Queen Arcade 1.1 km / 0.7 mi
St. David's 1.1 km / 0.7 mi
New Theatre 1.2 km / 0.8 mi
St. John the Baptist Church 1.2 km / 0.8 mi
Cardiff Market 1.3 km / 0.8 mi
Principality Stadium 1.3 km / 0.8 mi
Wales Millennium Centre 1.6 km / 1 mi
Mermaid Quay 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2005
  • Total number of rooms: 138
  • Number of floors (main building): 5
  • Double rooms: 96
  • Suites: 1
  • Executive rooms: 15
  • Superior rooms: 20
  • Accessible rooms: 6
  • hotel
  • American Express
  • Diners Club
  • MasterCard
Show 47 more facilities & services
  • Visa
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Secure parking
  • Airport Shuttle
  • Room service
  • Laundry serviceExtra charge
  • Medical service
  • Bicycle hire serviceExtra charge
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safe
  • Lift access
  • Gym
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room: 11
  • PrinterExtra charge
  • Fax
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • LGTBIQ friendly
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Single-Use Plastic Free
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Novotel Cardiff Centre

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SEA VIEW WITH BALCONYJUNIOR SUITE • SEA VIEW WITH BALCONYJSU.BL-VM

    Photos are not available for this room type.

    Novotel Cardiff Centre

    JUNIOR SUITE SEA VIEW WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SEA VIEW WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR WITH DOUBLE BEDDouble or Twin • SUPERIOR WITH DOUBLE BEDDBT.DB-SU

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Double or Twin SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SEA VIEWJUNIOR SUITE • SEA VIEWJSU.VM

    Photos are not available for this room type.

    Novotel Cardiff Centre

    JUNIOR SUITE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Novotel Cardiff Centre

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Novotel Cardiff Centre

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ

    Photos are not available for this room type.

    Novotel Cardiff Centre

    SINGLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE QUEEN BEDDOUBLE • EXECUTIVE QUEEN BEDDBL.EJ-QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BED • 1 Bedroom • 26 m²DBL.QN-SU
    DOUBLE SUPERIOR QUEEN BEDPhoto unavailable10 photos

    Novotel Cardiff Centre

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Room amenities

    • Bathroom
    • Shower
    • Radio
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVE • 1 Bedroom • 26 m²DBL.EJ
    DOUBLE EXECUTIVEPhoto unavailable13 photos

    Novotel Cardiff Centre

    DOUBLE EXECUTIVE

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Room amenities

    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVE QUEEN BEDRoom • EXECUTIVE QUEEN BEDROO.EJ-QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 26 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable9 photos

    Novotel Cardiff Centre

    DOUBLE QUEEN SIZE BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Shower
    • Bathroom
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Novotel Cardiff Centre

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

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    Novotel Cardiff Centre

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

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  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

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    Novotel Cardiff Centre

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 26 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    Novotel Cardiff Centre

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Safe
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • Desk
    • Radio

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Novotel Cardiff Centre

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Novotel Cardiff Centre

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Novotel Cardiff Centre

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Novotel Cardiff Centre

8.0
Excellent
1,001 Reviews
Cleanliness
8.0 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
7.8 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
03 Aug 2026
careena
The room smelt like a pond it was not the best fresh smell but overall it W’s okay
10/10
Exceptional
03 Aug 2026
Kirstin
.
2/10
Poor
31 Jul 2026
Eva
The property is in very bad condition. There are no services. No phone in any room, there is one on every floor which doesn’t work. The safety deposit box in the room did not work, the towels need to be replaced, no taxis want to come to the property. Only redeeming feature is the dining room, good food, great staff. One lady at the front desk was very kind and helpful. I will not recommend this property to anyone.
10/10
Exceptional
30 Jul 2026
J Raymund Anthony
Its a bit 15 to 20 minutes walk tk city Center and the Cardiff Bay. But locations was quiet and clean. Staff was great except the one bartender named Sayad. Very grumpy and rude to customers.
Family_with_children
8/10
Excellent
25 Jul 2026
Becky
Great breakfast. Comfy bed.
6/10
Pleasant
25 Jul 2026
Rohzeena
This was our first holiday after 5 years due to severe illness. We told staff this as it was my sisters 10 year wedding anniversary and my mom's birthday who suffers with MS. They said something special would be organised. Nothing was. I asked at reception which then gave 3 Welsh cakes with happy birthday written on BOTH plates. Really disappointing. We live beetle in the room and gave it in a glass to reception. No glass was replaced. We stayed Executive no robes ( asked 3 times) no wellbeing kits provided. We booked 2 Executive rooms. One was half the size of the other. The TVs dont work properly and are limited. No casting even though its an option we tried for ages with 3 kids under 9 to get it to work. The staff seem reluctant to talk or help, they dont welcome you back and avoid eye contact at all times. We met 2 lovely staff members who really enjoy their job and it shows. This was Joyce and Eilidh - amazing people who are trying their best. The children play area is a good addition. Breakfast is good but could so with better veg/ halal options. We paid a pricey amount for both rooms so expected better than this especially since it was so so important for us as I live with a rare life threatening illness. Overall location is good lots of roadworks but so.does every city. The pool is good and the kids and family loved this which was nice and clean. The rooms and hallway need a good carpet clean and better room cleaning and hardly any water on these hot days
2/10
Poor
20 Jul 2026
Sophie
Food was awful in the restaurant the service was super slow and the messed up my order and then dessert came and it was a rubbery overcooked piece of cake that was is no way a brownie. The waiter who dealt with us was really nice. Also the air con in the room was horrendously loud and kept both myself and my son awake most of the night and we had to turn it off which resulted in us being extremely hot. Not good.
Friends_and_family Family
8/10
Excellent
16 Jul 2026
Faizal
It was a great stay and I would definitely stay again next time I am in Cardiff
Friends_and_family Family
10/10
Exceptional
13 Jul 2026
Jenny
This is a great location, walkable halfway between town and the Bay. We stayed in the terrace suite on the 5th floor, which has a balcony area with views over Cardiff. Lovely pool and good selection at breakfast. Car parking was £16 for 24 hours. Would definitely stay here again
Family_with_children
4/10
Poor
09 Jul 2026
Mia
Due to the heatwave the rooms were boiling hot. Very difficult to sleep in even with a fan provided. The bathroom was very small
6/10
Pleasant
03 Jul 2026
Richard
I really like novotel in Cardiff. Clean, spacious and friendly staff. Just disappointed in the aftercare. It turned out I'd paid twice for parking and no response to my email enquiries.
Self
10/10
Exceptional
01 Jul 2026
Ritika
It was great. Kids loved the pool
Family_with_children
10/10
Exceptional
30 Jun 2026
Rachel
One thing needs sorting - no information in the room
You have to turn on TV and scan QR code - not helpful when you don't use the TV so didn't know it was a thing!

And then you cannot see the breakfast times at the weekends - screen info difficult to read as back ground busy
Room service menu very poor
6/10
Pleasant
29 Jun 2026
James
Staff were super helpful. Helped us navigate to the venue we weee visiting . Rooms are clean and bed comfy. Didn’t really use the hotel facilities as I was only there for 1 night to attend an event. Room was not as nice as the pictures posted on Experian. Whilst perfectly serviceable our room looked much more dated than expected. Room in some areas was in a poor state of repair (bedside light hanging off the wall and inoperable for example). Big win here is location . Being right in the heart of the city centre puts you in walking distance of most venues.
Family
10/10
Exceptional
28 Jun 2026
Aleksandra
The hotel is really amazing, close to the city centre, clean and modern. I would come back again.
Family_with_children
6/10
Pleasant
26 Jun 2026
Lina
The hotel entrance is nice and modern, they have a small play area for kids which is great, also the swimming pool and suna are good.
But the rooms are a bit old fashioned, there’s no plugs next to your bed even, rooms are a bit small, air conditioning doesn’t really work.
Also when we first got to the hotel it was around 6 o’clock in the evening and we went to our room , we found the door open and we found the cleaner inside the room telling us to wait outside the room as the bed was not clean she said and she wants to change it. Imagine driving for 3 hours with 2 kids and then we you arrive at 6 not 2 or 3 oclock someone tell you that your room not ready and bed is dirty, how you gonna sleep in a room you know it’s not clean so we went back to reception and explained what happened, they didn’t care too much and they just gave us another room . What happened wasn’t the reception problem and we knew that but at least 4 star hotels should have a professional staff so when you have a problem like this they can make it up to the customers .
Really disappointed me.
Friends_and_family Family
10/10
Exceptional
18 Jun 2026
Dale
The front desk staff were amazing, so welcoming, friendly and helpful. Our kids were happy to see a play area directly inside the lobby too.

The room was nice, and it was useful to have a water dispenser on every level.

Breakfast was good, selection could have been better but it was perfectly fine for a great start.

The pool and spa facilities were a nice touch with both a proper steam room and sauna. I advise to go earlier as it can get busy with families in the pool. Gym is well kitted with a separate aerobic room too.

Short walk to the St. John's Shopping Centre so no need to drive once you're there.
Family_with_children
10/10
Exceptional
15 Jun 2026
Ivor
It was suitable for our needs. It was close to the center. Excellent
Partner
8/10
Excellent
10 Jun 2026
Dafydd
Friendly and helpful staff, lovely breakfast.
Self
8/10
Excellent
09 Jun 2026
Jeffrey
The computer screen at the car park access barrier needs looking at. It is impossible to read the instructions on it in certain weathers, certainly in sunshine. Staff seemed aware of the problem
Friends_and_family Family
8/10
Excellent
09 Jun 2026
Janice
Located outside city centre so less noise and convenient to get to train station and local offices.
Business
10/10
Exceptional
06 Jun 2026
Nicola
This was our 5th time staying here, the new play area is just fantastic. As always the staff are so helpful, the gym/pool is great and it's generally a great place to stay with a young family.
Friends_and_family Family
6/10
Pleasant
04 Jun 2026
ANITA
Check-in was quick and efficient, and the staff were very friendly throughout our stay.

Although the restaurant was not particularly busy, our food arrived only lukewarm and our drinks were initially forgotten. The meals tasted more like pre-prepared frozen food than freshly cooked dishes. As a result, we chose not to dine in the restaurant again during the evenings. I did not have breakfast myself, but my partner said it was good value for the price.

Our room was spacious, very clean, and well maintained. Towels were changed daily when left on the floor. However, the shower gel appeared quite watered down.

One drawback was the lack of a quiet area to work or take private phone calls. I was directed to a space behind the lifts, but it was still too noisy for a confidential conversation.

The hotel advertises limited parking, but there were always plenty of spaces available whenever I returned.

Overall, this hotel is a good choice for a short leisure stay in the area, but it is less suited to business travelers who need quiet spaces for meetings or calls.
Business Partner
10/10
Exceptional
04 Jun 2026
Verity
Enjoyed our stay. Nice hotel, lovely friendly staff. Room size was good and beds were comfortable. The spa was lovely, clean and not busy. My only comment was that the room was quite warm and the climate system just didn't manage to cool it down.
Friends_and_family Family
10/10
Exceptional
03 Jun 2026
Gwawr
Great for kids, friendly staff
Friends_and_family Family
8/10
Excellent
31 May 2026
Leo
It was a nice experience. Thanks
Friends_and_family Family
10/10
Exceptional
29 May 2026
Meilyr
Great
Family_with_children
8/10
Excellent
26 May 2026
Andy
Very good hotel with excellent amenities inc fab pool. The hotel is a little set back from city centre but that suited our needs . Staff excellent thanks c u again
Friends_and_family Family
8/10
Excellent
25 May 2026
Christopher
Will stay again! Toilet was broken though only a minor issue
Self
10/10
Exceptional
25 May 2026
zishan
Great full English breakfast, very friendly and helpful staff. Had parking on site and right in the centre of the city centre. Amenities were great with pool and even a small play area for kids with slid. Would highly recommend.
Friends_and_family Family
10/10
Exceptional
24 May 2026
Natalee
It was well located and very nice. We had a lovely time. The staff were super helpful and very friendly.
Friends_and_family Family
4/10
Poor
24 May 2026
Sarah
I'm easy to please but I wouldn't stay there again. It looked lovely when you walk in, very modern, I was impressed however I felt the rooms looked grubby and out dated. The safe was faulty and wouldn't work. The lights were faulty, only some worked. The TV was also faulty. Couldn't sleep very well due to others talking and watching tv around midnight. You could here everything in the hotel clearly. Children running and shouting. I understood there were going to be children staying in the hotel but the walls seemed so thin you could hear everything! Then the shower was also temperamental and fluctuated between warm and cold. The staff did seem friendly and breakfast was nice but definitely wouldn't come back due to poor room and poor sleep.
Partner
6/10
Pleasant
24 May 2026
Kulvinder
Hotel is outdated, could do with some paint. Rooms are okay but didn’t feel very clean. Bathrooms are quite old. Gym was decent and had some good kit. Bar area also looked nice. Jacuzzi was out of service so can’t comment there. Overall I’d say it was okay but not worth what we paid!
Partner
8/10
Excellent
20 May 2026
marney
Food was decent in bar area
6/10
Pleasant
20 May 2026
Megan
Rooms are old and tired looking. Windows didn’t block out traffic noise.

Parking is not included with the room.
Self
6/10
Pleasant
19 May 2026
Matt
Most disappointing of all my stays at several Novotels. Room was looking tired and dated, an off putting drain smell from the bathroom. Room had no remote control for the TV. Cooked breakfast very average. Staff ok but not the most welcoming. Would I book again, no, I would look for an alternative.
Business
4/10
Poor
17 May 2026
Dawn
It was a good location to stay for the monster jam monster truck event with my young son, 20 mins walking distance into the town and a helpful surprise with the play area by reception. The sofa bed was made up on our arrival which was helpful and the room was clean with all the basics we required.

However, it was difficult for my son to go to sleep as the corridors were incredibly noisy till gone 10pm the first night - not exactly the hotel’s fault but maybe would be better to have more sound proofing? Or maybe encourage guests to respect others? We were on the 4th floor for reference.

It would have been helpful if the receptionist had explained about the requirement to tap your key card inside the elevator to be able to reach your floor - a good security feature but not ideal if you don’t get told upon arrival and other guests tell you they had the same problem.

Main reason for the poor review is that I’d contacted the hotel prior to my stay to ask about parking - it sounded safe and secure, and they sent a very warm and friendly email saying they’d do what they can to make our stay a relaxing one. However, my car was broken into and ransacked during my stay of 2 nights. My car alarm had clearly gone off and no none had noticed. I was parked close to reception!! Absolutely ruined our weekend. And when I reported it to reception, clearly shaken up, they couldn’t have cared less. So I presume this is a frequent occurrence.
Friends_and_family Family
6/10
Pleasant
15 May 2026
Helen
Check in was great. Allowed to the room early.
Check out day was not so good. Check out is 12. We were showering and the cleaner knocked and walked in at 10.30 then a maintenance man knocked at 11 wanting to come in.
The bar staff were not helpful and no room tab was allowed. Not a smile in sight.
Lovely spa area and maintained well.
Plenty of towels provided.
But only 4 very old saggy loungers. People had to sit on the floor. Room for more or at least some chairs.
Friends_and_family Family
8/10
Excellent
07 May 2026
therisa
For the most part the hotel was great.
The reception staff were great except for one member who was unhelpful and rude.
There was a stain (looked like blood) on the under sheet and this member of staff on the desk seemed nonchalant.
The restaurant staff were amazing at breakfast especially Lin.
Friends_and_family Family
10/10
Exceptional
22 Apr 2026
Charlotte
Clean room, bathroom was a bit dated but totally functional. The sauna and steam room were great. Bed was comfy. Onsite restaurant menus are not up to date online.
Partner
10/10
Exceptional
20 Apr 2026
Emma
Excellent. The parking was £16 extra for 24hrs.
Partner
8/10
Excellent
19 Apr 2026
Kate
Lovely, helpful staff. Rooms were spacious. Bed was okay if you like a really hard mattress. Grouting in the bathroom was quite discoloured and in need of some love.
Friends_and_family Friends
4/10
Poor
18 Apr 2026
Abaz
Olld and s8nk not tace water bath very olld did work proply
Partner
10/10
Exceptional
14 Apr 2026
Duncan
Great price, friendly staff, room was fine, walking distance for everything we did. Very happy
Partner
10/10
Exceptional
12 Apr 2026
Alison
I was happily surprised by the hotel. Wasn’t expecting much. Staff at checking were helpful, could have been more clear about charges (breakfast and parking). We were a big group and had a great time. Lit from the restaurant and bar was very nice and helpful!! Breakfast was good
Friends_and_family Family
10/10
Exceptional
12 Apr 2026
Nick
Good location
Friends_and_family Family
10/10
Exceptional
10 Apr 2026
Carol
Yes fresh but not hot, plenty of choice, the pancake machine was a hit
Friends_and_family Family
6/10
Pleasant
10 Apr 2026
Ike
The room was very hot most of the night. The air conditioner was not very helpful. Window would not stay open. We had a difficult night sleeping
Friends_and_family Family
4/10
Poor
07 Apr 2026
Scott
The staff at the front desk were fantastic even though they were so busy!
The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains.
The towels were really crusty and had holes in them.
Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn!
Would not stay again.
Friends
6/10
Pleasant
07 Apr 2026
Sian
Clean room, close to the arena
6/10
Pleasant
07 Apr 2026
Vikas
Decent stay that you can expect from a hotel based in the city centre, the room size was small for a family of 4, booked it for the pool only to realise that it was extremely busy when we wanted to use it and had to wait to get in.
Friends_and_family Family
8/10
Excellent
02 Apr 2026
Debbie
Worked well for a night in the city. Rooms were average. Breakfast was very good and the swimming, sauna etc were a big plus.
Friends_and_family Friends
10/10
Exceptional
02 Apr 2026
Tara
Really lovely welcome, hotel stay was great, would recommend
Family_with_children
10/10
Exceptional
31 Mar 2026
Luther
Excellent staff service!
Partner
10/10
Exceptional
28 Mar 2026
g.
We had a fantastic stay at novatel cardiff bay. Staff were friendly, hotel was clean, amenities were fab, and the breakfast amazing!
We will definitely be staying again soon, and highly recommended.
Family_with_children
2/10
Poor
26 Mar 2026
Alireza
Nightmare last night , I was in room 113 , anytime neighbours used water flash in toilet too noisy
In the morning no shower gel in shower room

Not good experience
Self
10/10
Exceptional
24 Mar 2026
Paul
Good quality hotel w great fitness facility and sauna/steam/pool.
Self
2/10
Poor
20 Mar 2026
Matthew
We arrived and my partner was injured outside so hotel so had to leave earlyTried to contact hotel about injury no reply had issues with parking from staff and overall no reply
Partner
8/10
Excellent
09 Mar 2026
Ben
Clean and well maintained. Great facilities. But overall a bit dated.
Partner
6/10
Pleasant
02 Mar 2026
Elisha
To start with, the staff were absolutely lovely. In particular the receptionist (I think her name was Ellie) was so so welcoming, friendly and helpful!
The hotel was clean, facilities were great.
The room its self was very large and spacious with loads of natural light. Plug sockets, a fridge, safe, iron with board and some really nice quality products in the bathroom for you to use.
I can’t fault anything besides the bed itself.
I honestly had a really poor nights sleep due to how firm and uncomfortable the bed was to the point I woke up early and debated leaving sooner. I ended up folding the duvet in half and trying to go back to sleep on top of this to add more cushioning underneath.

I would stay again but would maybe book a different kind of room to see if this was the same issue throughout. Overall the hotel and staff were fantastic but the bed was not suitable at all and very uncomfortable.

I would recommend the children’s play area and games corner me moved somehow as it looks a little crowded when arriving
Self
8/10
Excellent
02 Mar 2026
Darren
Good location , friendly staff , the only disappointment was the Sauna was out of order
Business
8/10
Excellent
24 Feb 2026
Jane
It was all okay, nothing outstanding.
Self
6/10
Pleasant
22 Feb 2026
Suzannah
The room was clean but poorly maintained, water stains on ceiling, the seals around shower were black and shower blocked so the water wouldn’t go down, very noisy air conditioning
Partner
10/10
Exceptional
19 Feb 2026
Rachel
Great location in the city .Clean rooms friendly staff and room was available to check in before 3pm
Self
10/10
Exceptional
18 Feb 2026
Abigail
My son and his partner stayed here for her birthday on the 13th of February, had a beautiful time, creating some really special memories. The staff were apparently amazing — welcoming, attentive, and genuinely helpful throughout their stay. They especially appreciated the lovely play area for the baby, which made the visit even more enjoyable and relaxed.

My son said he would highly recommend this hotel, even above some of the more expensive options in the area. Definitely give this one a go.

Friends_and_family Family
4/10
Poor
08 Feb 2026
Tori
Room was neglected, dirty, dusty and smelt bad. Whole walk to room felt very tired and unkempt. Strong smell of a ‘herby substance’ throughout corridors on our floor and a friends floor too…
Leisure Partner
6/10
Pleasant
08 Feb 2026
Ioana
The hotel staff and overall experience were good. Rooms were very clean and spacious however slightly outdated for a 4 star hotel , coukd benefit from modernisation. The restaurant looked pretty nice but the food for a 4 star hotel was a bit disappointing, I expected a bit more .The swimming pool water seemed overly chlorinated which made our experience less enjoyable as this was one of our main reason why we chosed this hotel for our kids to enjoy the pool as had a shallow entrance and jacuzzi there but unfortunately we could not stay to long there as was slightly irritating the smell. They should test regularly the PH and Chlorine level in the water.

Leisure Family_with_children
10/10
Exceptional
04 Feb 2026
Ceri
Spacious room. Staff were very welcoming. Had a good stay
4/10
Poor
26 Jan 2026
Bethan
Rooms and corridors in need of decoration. Skirting Boards not well maintained making the room and hallway appear rundown
2/10
Poor
25 Jan 2026
Lewis
Poor service and facilities.
Leisure Partner
4/10
Poor
25 Jan 2026
Nicola
Wouldn’t have given this hotel 4 stars.
Sauna, steam room and hot tub were not hot. Weren’t told prior to changing that we needed a padlock for the lockers.
Room was dated and the heating in the room not very warm.
After breakfast our key card didn’t work so needed to get reception to fix this and there wasn’t any apology for the inconvenience.
Breakfast was underwhelming.
Partner
10/10
Exceptional
25 Jan 2026
David
Excellent breakfast
Partner
4/10
Poor
25 Jan 2026
Graeme
No shampoo / wash in bathroom. Bath towels advertised for premium room, but not there.
Average rating, not rushing to book again.
Leisure
10/10
Exceptional
22 Jan 2026
Kris
Amenities were excellent - gym, pool, steam room, sauna, and spa pool. Staff are nice.
Leisure Partner
4/10
Poor
21 Jan 2026
Emily
My friend didnt have any bed sheets on his bed. We had planned to watch Netflix and use the Chromecast which wasnt working. Apparently the chromecast hadnt been working all day which we werent told when we checked in, until I went to the front desk to inform them to which the woman at the front said \"oh I was hoping no one would notice.\" And suggested I go swimming instead. I didnt bring a swimming vostume so their solution was a trip to Primark. I was honestly gutted at the lack of solutions and they didnt seem apologetic at all. Ive stayed at 5 different Novotels and this is honestly my most di
10/10
Exceptional
20 Jan 2026
Carl
Enjoyed our stay!!
10/10
Exceptional
16 Jan 2026
Janice
Spacious rooms, centrally located
Business
8/10
Excellent
02 Jan 2026
Angela
Staff at reception were very polite and helpful. Rooms were a decent size with everything you needed and very clean. The negative is the pool which wasn't warm and the sauna and steam rooms were very small however, for the price you pay I would definitely return. Another negative is you cannot pay with cash.
Partner
2/10
Poor
01 Jan 2026
Jean-Marc
Room wasnt like any of the pictures, old and un maintained, no streaming services and bad TV reception. Cleanliness was sub-par. Save your money and go somewhere else.
10/10
Exceptional
30 Dec 2025
Lisa
Great room, location and facilities.
Leisure Partner
10/10
Exceptional
21 Dec 2025
Anne
Yes
10/10
Exceptional
12 Dec 2025
Drayton
Staff were wonderful and friendly, room was clean, quiet and comfortable and the pool/gym was great.
Partner
8/10
Excellent
10 Dec 2025
Meris
Rooms good size, clean and comfy bed. Pool area clean, jacuzzi a little cool but ok.
Reception staff not the most welcoming.
Leisure Partner
10/10
Exceptional
09 Dec 2025
Paul
Nice clean and comfortable hotel, w great gym/pool/sauna
Business
10/10
Exceptional
09 Dec 2025
Niel
Standard stay, comfortable and cclean
8/10
Excellent
08 Dec 2025
Hollie
Clean spacious rooms, pool facilities great and bar lovely for a drink
Friends_and_family Family
8/10
Excellent
07 Dec 2025
Nabegail
The staff, especially the ones who clean the room and serve the breakfast should be applauded for the dedication they have on the job. I am amazed. Very kind, very polite.
Friends_and_family Family
8/10
Excellent
05 Dec 2025
Shani
Firstly the hotel has a nice look reception staff friendly and restrurant/bar looks good too. I did eat dinner there and it was lovely I stayed in room 220. Very clean good products in bathroom . Nice to have a fridge. Bed comfy.
Negatives bath an odd shape tight fit to lay down a big person would struggle. But worst was the heating . I had to put extra clothes on it was so cold . I told reception next morning and they put an electric heater in the room which helped. For a lovely hotel and the cost its not good enought and the heater will not be enough when the weather gets colder. For that reason I wont return unless this issue is fixed.
Self
10/10
Exceptional
23 Nov 2025
Jake
Anthony on the bar was really pleasant and very nice. Very enthusiastic. Great addition to the bar. He should be given a virtual pat on the back.
Partner
8/10
Excellent
11 Nov 2025
Lindsey
Huge room and comfy beds. All staff we spoke to were lovely and helpful. Was a bit noisy in the morning with people leaving their rooms etc...
Friends_and_family Friends
10/10
Exceptional
09 Nov 2025
Shane
Great location and helpful staff
8/10
Excellent
07 Nov 2025
sara
Clean comfortable room (but shower leaked). Friendly staff especially restaurant. Spa was great. Good bar selection (could have been open a bit later tho)
Partner
8/10
Excellent
05 Nov 2025
Robert
Friendly staff clean rooms clean Hotel
Leisure Partner
4/10
Poor
03 Nov 2025
Jack
Shower was cold. Room was cold
Leisure Partner
8/10
Excellent
01 Nov 2025
Chris
Clean room, friendly staff.
2/10
Poor
31 Oct 2025
Alex
I checked in after a long day at work, fine no issue, went to my room having not been told that the hotel was running some sort of halloween offer as there were kids EVERYWHERE! so I came down stairs at approx 5.50pm to use the pool and steam room only for one of the receptionists run like mad to stop me from entering the pool telling me \"its full when arent letting anyone else into the pool\" ok fine i'll just use the steam room instead, \"no were nit letting anyone in full stop\" EXCUSE ME having paid a substantial sum for a one night stay I dont expect to be told I cant use facilities I'VE PAID FOR because you choose to turn the pool into Butlins. I am down in the area for work again in a couple of weeks and guess what... I wont be spending another penny in that hotel. Outrageous, extremly unhappy, nobody checked on leaving if everything was ok etc etc. Just took my money and basically gave me the impression I just have to suck it up.....
Business Self
8/10
Excellent
25 Oct 2025
Rhodri
.
Leisure Family
10/10
Exceptional
22 Oct 2025
Paul
Good value for money w the health spa and gym.
Business
8/10
Excellent
16 Oct 2025
Niel
Fine
6/10
Pleasant
14 Oct 2025
Darren
Room was clean but really needed a general tidy up and refurb

Location & surroundings

Novotel Cardiff Centre
Schooner Way, Atlantic Wharf, Cardiff, United Kingdom

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Novotel Cardiff Centre

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