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Park Inn Cardiff City Centre

Cardiff · United Kingdom

Mary Ann StreetView location

8.0/10Excellent1,000 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort7.8/107.8
Condition7.6/107.6
Location9.4/109.4
Neighborhood9.0/109.0
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Park Inn Cardiff City Centre

Enjoy terrace views and amenities like complimentary Wi-Fi and wedding services. This hotel also features a common area television, discounted access to a nearby fitness center, and a banquet hall. Dine at the hotel's RBG Bar and Grill or enjoy room service (limited hours).

Relax with a drink at the bar/lounge. Continental breakfast is served weekdays from 6:30 to 9:30 AM and weekends from 7:00 to 10:30 AM (for a fee). The hotel offers 146 guest rooms with flat-screen TVs, complimentary Wi-Fi, and satellite programming.

Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Safes and desks are provided, and housekeeping is daily. Located near Cardiff International Arena, the hotel is also a short distance from the University of South Wales and various city center attractions.

The nearest airports are Cardiff International (CWL) and Bristol International (BRS).

Read more about this hotelShow less

With a stay at Park Inn by Radisson Cardiff City Centre in Cardiff (Cardiff City Centre), you'll be steps from Utilita Arena Cardiff and 9 minutes by foot from Cardiff Bay. This hotel is 0.5 mi (0.8 km) from Principality Stadium and 0.7 mi (1.1 km) from Cardiff Castle.

Stay in one of 146 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately GBP 12.95 per person
    • Self parking fee: GBP 25.00 per night
    • Pet fee: GBP 40.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Swedish

    Portuguese

    Lithuanian

    English

    Italian

    Polish

    French

    Romanian

    Danish

    Dutch

    Spanish

Nearby attractions

Utilita Arena Cardiff 0.1 km / 0.1 mi
Cineworld Cardiff 0.1 km / 0.1 mi
Cardiff Metropolitan Cathedral of St David 0.2 km / 0.1 mi
University of South Wales, Cardiff Campus 0.3 km / 0.2 mi
Cardiff Tourist Information Centre 0.4 km / 0.3 mi
Capitol Shopping Centre 0.5 km / 0.3 mi
St. David's 0.5 km / 0.3 mi
Queen Arcade 0.5 km / 0.3 mi
St. John the Baptist Church 0.6 km / 0.4 mi
Cardiff Market 0.7 km / 0.4 mi
New Theatre 0.7 km / 0.4 mi
Cardiff Bay 0.8 km / 0.5 mi
Principality Stadium 0.8 km / 0.5 mi
National Museum Cardiff 1 km / 0.7 mi
Cardiff City Hall 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2008
  • Total number of rooms: 146
  • Number of floors (main building): 6
  • Single rooms: 69
  • Double rooms: 74
  • Junior suites: 3
  • Suites: 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Bus/Train station
Show 55 more facilities & services
  • Airport
  • Beach
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Highchairs
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • TV lounge
  • Game roomExtra charge
  • Pub
  • Hot tubExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Non-smoking establishment
  • Jet skiExtra charge
  • DivingExtra charge
  • SailingExtra charge
  • Table tennisExtra charge
  • SquashExtra charge
  • Horse ridingExtra charge
  • Cycling / mountain bikingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Park Inn Cardiff City Centre

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 5 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable2 photos

    Park Inn Cardiff City Centre

    DOUBLE SUPERIOR

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Safe
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Centrally regulated air conditioning
    • Central heating
    • Individually adjustable heating

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Park Inn Cardiff City Centre

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIOR • 1 Bedroom • 5 m²ROO.SU

    Photos are not available for this room type.

    Park Inn Cardiff City Centre

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Room amenities

    • Central heating
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Carpeted floors
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Park Inn Cardiff City Centre

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Park Inn Cardiff City Centre

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Park Inn Cardiff City Centre

8.0
Excellent
1,000 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
7.8 /10
Condition
7.6 /10
Location
9.4 /10
Neighborhood
9.0 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
28 Sep 2025
richard
Stayed for a gig so mega expensive everywhere on the weekend
Partner
10/10
Exceptional
27 Jul 2025
David

Superb

Really very good.. One tiny fault... chipped enamel in bath.
Breakfast buffet was great value. Lovely hotel. Great location.
Self
6/10
Pleasant
23 Jul 2025
Victoria

OK, but in need of update

Staff are friendly, and communal areas are modern and comfortable. The hotel is looking tired and would benefit from repainting inside and outside. Room was very expensive for what it was at £135 a night for a standard twin, the room was dated and painting in the room was a poor standard.
Friends_and_family Family
6/10
Pleasant
21 Jul 2025
pamela

disappointed

I booked for a concert, expecting a high standard and as it had parking.
Car park was closed, no help suggesting other parking, and for £350 for the night I expected better.
Partner
4/10
Poor
17 Jul 2025
Michael
The bedding was all stained. Had to ask reception for towels as only the dirty towels in the bath from previous guest available. Also 2 hrs after checking in was told hotel was closing next day and we had to move to another hotel. Had paid the hotel for b&bfor two nights and new hotel had to pay nearly £40 extra for breakfast. Really was a fiasco
Leisure Partner
8/10
Excellent
15 Jul 2025
Mark
Lifts broken so had to walk 5 floors, other than that everything was okay. Good Expedia price but expensive if you book direct
Business Self
10/10
Exceptional
15 Jul 2025
Kristine
Lovely hotel in the middle of Cardiff
Leisure Partner
6/10
Pleasant
15 Jul 2025
John
Good location, but very hot and no aircon, hotel parking inaccessible (plenty available nearby though) and only one lift was working for our entire stay. No fridge in the room either which I would have expected.
Leisure Partner
8/10
Excellent
15 Jul 2025
Jacqueline

Nice 2 night stay

A 2 night stay at the Park Inn. Staff helpful and friendly. Nice lobby area. Check in was quick-we had to reactivate the room card on the 2nd day as we had 2 separate bookings but we kept the same room. The room was really hot owing to the heatwave and no air-conditioning but fan was supplied and in the room. Bed was really comfortable. Decor was a bit tired but didn't affect our stay. Nice powerful shower - only bath towels provided -no hand towels but changed on request. Iron and ironing board in the room. Plenty of hanging space. Just a few minutes walk into the city centre and 30 mins walk to cardiff bay. Overall a very good stay.
Partner
6/10
Pleasant
13 Jul 2025
Janet
Very dated and battered room, tiny bathroom but i understand its city centre.
Why not put your tea and coffees in something a little bit nicer, a metal tin isn't really what you expect.
Really handy location and excellent air conditioning...just not the standard im used to.
2/10
Poor
13 Jul 2025
Nicholas
Will never stay at this hotel again, feel ripped off as the place is old, lifts not working and generally needs knocking down and rebuilding.
Leisure Family
8/10
Excellent
13 Jul 2025
Alison
The hotel is in a convenient location opposite the Utilia Arena. It is also within easy walking distance from Cardiff city centre, the Principality Stadium and Cardiff Central Railway Station. It was certainly different having a room with an inside view of the lobby, but there were blackout curtains on the window and the air con was working. The bedroom and bathroom were of a good size and really clean. There was also a good selection of hot and cold buffet items at breakfast with a good choice of hot and cold drinks. Couldn't give our stay 5 stars because they had obviously put their room rates up due to the Oasis concerts.
Leisure Family
10/10
Exceptional
12 Jul 2025
Sanika
Very centrally placed, had a very nice time here.
Self
10/10
Exceptional
10 Jul 2025
Suzanne
lovely hotel, rooms great to, only thing with hot weather you need A/C and there wasn't any unfortunately.
Leisure Partner
10/10
Exceptional
10 Jul 2025
fabricio
Great service and location
Leisure Family
4/10
Poor
08 Jul 2025
Niall
Hugely overpriced for what we got.
Leisure
6/10
Pleasant
07 Jul 2025
Verified traveler

Hot, hot, hot

The hotel needs to invest in AC. The room was way too hot and you can’t leave the window open at night due to the noise in nearby bars, traffic etc which meant I did not get a good nights sleep!! Apart from that it was a nice, standard hotel
Partner
8/10
Excellent
06 Jul 2025
Kelly
This hotel has a car park underground for 35 cars on a first come first serve basis - and cost us £45 for a 2 night stay. The reception staff were very welcoming and the general areas were clean and presentable.
There was only 1 lift working of the 2 there and on our first day one of the housekeeping staff forced a huge trolley onto the lift with us and told us we needed to move out of her way. Our room was a superior room with a view towards the shopping centre - a good sized bed and generally a nice room but was like an oven in July, despite the fan provided, and our window only opened outwards just a little bit. We will definitely book a hotel with air-con if we return during the summer. The hotel is within walking distance of Principality Stadium and conveniently close to shops/Mall/restaurants/bars. We will definitely book again during cooler seasons.
Leisure Partner
6/10
Pleasant
05 Jul 2025
David
I’m reviewing this in acknowledgment that I paid well, well over the average cost for this hotel, as I was attending the opening night of Oasis at the stadium, and Cardiff always whacks up the prices for any event. This hotel is no exception, I would say I paid maybe 5x or 6x times the usual price as Radisson have no qualms with fleecing people when demand rises.

That said, this hotel has no business charging what it does, the rooms are incredibly tired. The bathroom was at the very end of its life. The bath tap came off in my hand, the toilet has water constantly running, the flush barely worked.

The room has no aircon. Madness when the summer nights are so hot and when they’re taking the best part of £500 off you. Thankfully there’s a fan in the cupboard, so I could create some sort of makeshift solution where I dragged a table closer to the bed so the fan can reach a plug, the propping the fan so it would actually hit the bed.

The whole room has a lot of wear and tear. Kept clean as it can be, it must be said, but it sorely needs a refurb. Breakfast was fine. Staff are nice enough. Though I had to interrupt a conversation at the desk to check out as I was just standing there waiting with a train to catch.

If I was paying the average £70-odd price, I’d be much more fine with it and a bit more forgiving. But the cash grab for what it delivered is a joke.
Leisure Self
8/10
Excellent
30 Jun 2025
Noel
Location is very central and nice lobby area
4/10
Poor
23 Jun 2025
Nicola
I used a free stay on had on this hotel had I paid for it I would of asked for my money back. The staff are amazing and really helpful and polite tbut the hotel is a dump. It's dirty stains everywhere and in need of renovation the bed is way past it's us by date very hard and uncomfortable couldn't sit in the chair in the room as it was so stained. Bathroom had hairs aoung the tap and the shower was more like a watering can. The noise from the pipes when anyone has a shower on your floor is also a bit of a shock. Breakfast is good and restaurant is fairly dec by. Again th ba area is dirty and lots of broken seats.
Partner
6/10
Pleasant
22 Jun 2025
David
Did not like. Only window internal overlooking recowtion
Leisure
10/10
Exceptional
22 Jun 2025
Ruth Lynda
Lovely staff and good bed. Only snag was no water in the room but this was easily purchased from the bar.
Self
4/10
Poor
19 Jun 2025
Travis
Everything was nice, except the heat from the sun on the windows and then no air conditioning which meant it was very hot in the room
Business
6/10
Pleasant
15 Jun 2025
Emma
The staff were friendly at check-in, but disappointed that the parking was not free, but £25 for 24 hours and you couldn't pay for the actual hours you stayed there as the choices were stipulated, i.e., 2-3 hours or 5 then jumped straight up after that. Then you couldn't open the window in the room and literally only 1 towel each, no hand towel or no hair towel. A bit disappointed for the value for money.
Friends_and_family Friends
10/10
Exceptional
14 Jun 2025
PHILIP J
Good value stay.
Friends_and_family Family
10/10
Exceptional
13 Jun 2025
Damian

Great Location

I’ve spent 2 weeks there for work great location,friendly staff ,big clean rooms and everything around
Business
10/10
Exceptional
05 Jun 2025
L
Lovely stay, and very central
Partner
6/10
Pleasant
03 Jun 2025
Richard

OK, but not great

I thought I was booking a nice room for a 3-day stay in Cardiff. Old-feeling look inside. See Ed like a converted building, but we were told it was designed like this. Only one uncomfortable pillow per single bed, no face towels, and breakfast was just an OK buffet. There are more than one Radisson in Cardiff; be sure you compare. Location was convenient, but no good views.
Partner
6/10
Pleasant
03 Jun 2025
Melanie J
Hotel is convenient for the city centre (but we hadn't considered it would be filled with party goers on a Saturday night). It's a large hotel, but only had one working lift. Room was adequate with everything we needed (no air conditioning but we found a fan in the cupboard).
Partner
8/10
Excellent
27 May 2025
Bethan
Great
Partner
4/10
Poor
26 May 2025
Daniel

Do not stay here

Was a birthday present first room we were given had not been cleaned properly crumbs on sofa bed and stains on carpet.
2nd room much better an upgraded room but bathroom door was damaged.
Partner
10/10
Exceptional
26 May 2025
Christopher

Great hotel

Smart clean rooms, great location and unbelievable price, will be staying again
Partner
4/10
Poor
26 May 2025
Peter
Really poor experience, dated tired rooms with no Aircon or proper lights.
Leisure Partner
6/10
Pleasant
25 May 2025
Simon

Hotel more tired than Santa on Christmas Day......

The hotel is in a excellent position in the centre of Cardiff, brilliant for everywhere in the city centre. All the staff are friendly and helpful, no problems so far. The trouble is the room and decor is very tired and in need of refurbishment (see pictures of 315). We paid top price for a busy sports weekend and the state of the hotel wasnt good value for money, 2 lifts in the building and one was out of order all weekend, on a busy weekend in Cardiff, that should have been fixed, shows a lack of care and respect for the clientele.
Partner
8/10
Excellent
25 May 2025
James

Sissies

Great stay was great for us very close to where we need to bee
Partner
8/10
Excellent
24 May 2025
Graham
Very convenient for the Principality events!
2/10
Poor
22 May 2025
Robert
This is a very tired feeling and looking hotel, very disappointing. Great staff, special mention to Peace who was very helpful. What was especially annoying was that the photos don’t reflect the majority of rooms and they advertised “sound proofed” rooms. The first room I was offered on the 5th floor was very noisy due to outside noise at street level. I thought the window must be open.
10/10
Exceptional
21 May 2025
Mike
Great place. Clean and safe Close to everything u need
Leisure Family
8/10
Excellent
17 May 2025
Claire
We had a nice stay staff were lovely bed comfortable my only criticism is only one pillow on the bed and no spare in the room if you needed it. we were only staying one night but if was more I would of asked for another. Food good also. Clean and tidy . Would stay again.
Leisure Family
8/10
Excellent
17 May 2025
Anthony
The room was not cleaned thoroughly as found this Tupperware of mouldy food
Partner
6/10
Pleasant
10 May 2025
Rachel
no hand towels... not even one to dry hands after using the loo... they only provide bath towels at all

tired room.. stains/ marks on the carpet, marks in the bathroom... room in a poor condition compared to the stylish reception which gives high hopes for the room upon arrival.

limited tea and coffee supplies but more supplied if you ask

only one lift currently working.

although it provides a carpark for £27 for 24hrs the carpark is an absolute nightmare amd extremely tight spaces.

good for events at the arena... but for the condition of the room over priced

Partner
6/10
Pleasant
06 May 2025
Ahmed

check shower before accepting room

The shower was not good at all. I could not adjust the temperature. It was too hot. It seems it is not maintained. A fridge in the room would have been nice to keep the drinks cool.
Self
8/10
Excellent
05 May 2025
Verified traveler

Perfect for a pit stop

Greated when we walked through, staff friendly. Explained everything we needed to know. Room ok, pretty simple, comfy bed. No warning of step up into batnroom (banged my toe! Small wooden step). I was charged more for a bottle of beer than my partner (didn't realsie until later on), and no plug sockets next to the bed.
Partner
6/10
Pleasant
05 May 2025
Wendy
Location was great for the St David’s shopping centre but parking in the hotel is awful. It was cramped and lots of concrete posts everywhere which made it difficult to drive round and access some of the spaces. Staff were very helpful but the service of the rooms needs a checklist or something. One of our rooms had no shower gel, we had no idea what the coffee varieties were. Two of the rooms we had looked into the reception, ask not to be put in those if you book a stay. You can’t open the window. The restaurant is closed, looked like it had been for a while but it didn’t say that when we booked otherwise we’d have gone somewhere else.
Leisure Family
10/10
Exceptional
04 May 2025
Si

Overnight Stay

Lovely hotel , central location , all staff we encountered were lovely , great stay
Partner
10/10
Exceptional
27 Apr 2025
Shreyansh
Good
6/10
Pleasant
27 Apr 2025
Chukuka

Luckily the coffee was great!

Nice lounge and reception with friendly staff but it ends there. Only 1 lift was working and it took ages when you called it (not helped by the kids playing with it). The room was so tired and sheets looked dirty (perhaps because they were old). Breakfast was poor; dry sausages, the pastries were cold and dry. Luckily the coffee was great!
Friends_and_family Family
4/10
Poor
18 Apr 2025
PAUL

Location ok, rough and ready

The toilets was disgusting. Door in bathroom looked like it had been eaten by mice.
Partner
8/10
Excellent
18 Apr 2025
Davin
Stayed for one night only but facilities and service was good.
Leisure Partner
10/10
Exceptional
10 Apr 2025
Patrice
Very nice
Leisure Family
4/10
Poor
07 Apr 2025
Richard
This is a very low standard hotel now, caused mainly by Radisson cost cutting rather than individual staff.
Car park is very tight and very expensive, on street parking machines are actually cheaper nearby.
In the room there was a patch of ceiling where the paint was peeling away and the bath near the plughole had damage and was blackened.
Had a shower in the morning after arriving late and the bodywash bottle was empty.
Came back after a day out to discover that they don't do housekeeping unless you request it specifically despite being quite a pricey hotel. They say it is for green reasons but they don't tell you you have to ask and it is clearly a cost cutting measure. So I then had to go downstairs to get a bottle of body wash and change it myself.
Radisson are just trying to take maximum margin and accepting they will not get any repeat trade. The hotel runs on an absolute skeleton staff so you can't find someone to help with things. The breakfast was also poor. Won't make you ill because everything is overcooked to within an inch of its (after)life.
Business Self
8/10
Excellent
04 Apr 2025
Verified traveler

Good overall option

Very well located for shops, transport etc. The staff are lovely and the room was a great size. The bed had a mattress topper which had a seam/join in the middle and sleeping on that was an odd experience. Other than that -great
Self
8/10
Excellent
01 Apr 2025
Ariel

Good short stay

Short good accommodation for business
Business
10/10
Exceptional
01 Apr 2025
Teresa
No complaints about this hotel it’s literally around the corner from everything.
4/10
Poor
01 Apr 2025
Shiloh
Cost effective but below what expected from Radisson
Business Self
10/10
Exceptional
30 Mar 2025
Linda

Fantastic Stay

Staff very friendly and helpful, as a solo traveller I felt very safe as you have to use your card to access the door to the lifts. Rooms are comfortable and have everything required. Ideally situated for the shops, 15 minute walk to the castle. Everything is within easy reach. Would definitely stay again
Self
6/10
Pleasant
30 Mar 2025
Amira
Convenient for the Utilita Arena literally across the road. Breakfast was great. But sadly the rest was lacking - parking cramped, only one lift working, decor shabby.
Leisure Partner
10/10
Exceptional
27 Mar 2025
paul
friendly staff. clean hotel near to shopping centre only thing that let it down was that there was no aircon but there was a fan in the room
Partner
10/10
Exceptional
17 Mar 2025
Chris
Staff were exceptional
Leisure Partner
10/10
Exceptional
13 Mar 2025
Lily
There are a few bad reviews about the condition of the hotel and I think if you are that bothered about some lime scale in the bathroom (which isn’t bad at all and the tiniest amount) some used furniture again not bad at all then it’s not the hotel for you. Even when it’s most likely in better condition than most peoples homes. It was clean, it had great facilities in the room, staff 10/10 and I can’t fault it all specially when it comes down to price. It’s in a great location and being across from the arena is 10/10 if attending an event. I would definitely stay again
Leisure Family
2/10
Poor
02 Mar 2025
Renato

Terrible experience. Not recommended at all

Terrible experience. Only one lift working and it broken on the second day
I had to leave my wife and kids at the lobby since one of the child is a 4 month old baby so I could carry our luggage from the fifth floor.
Staff were not empathetic and did not offer any kind of help. Neither for me or other guests.
We felt they were so embarrassed with the situation that they did not look to anyone
Fire alarm was triggered at 10pm for almost 20min making my baby very agitated.
Building maintenance seems to be quite outdated based on the scratched and peeling paint all over the place.
Also, walls seems to be so thin that we could hear people from the other room
Made a reservation for 4 and only 3 towels were provided.
Requested a baby crib. Not provided.
I had lucky of staying only for one night.
It is very close to city centre which is the only good observation.
Friends_and_family Family
10/10
Exceptional
02 Mar 2025
Beth

A stay here os reccommended

A lovely stay in a clean and comfortable room with all amenities. Great location and helpful staff. Breakfast was very nice.
Partner
8/10
Excellent
21 Feb 2025
Miranda

Good value

Really good value for money and very central
Friends_and_family Family
8/10
Excellent
20 Feb 2025
Russell
****
6/10
Pleasant
19 Feb 2025
Verified traveler
Booked a double room but got given a twin room, they offered to come and attach the beds to make it a double, however it was very rushed and sheets not put on the bed properly etc. Only one pillow, but other than that the stay was pleasant
Partner
10/10
Exceptional
19 Feb 2025
Mark
We were going to a gig at the arena opposite. The hotel was ideally situated for this.
Business_and_leisure Partner
10/10
Exceptional
16 Feb 2025
Andrew
Park Inn rooms are exception and comfortable. All the facilities you would need are provided, parking onsite underground is very conveinient if spaces are free.
Leisure Partner
10/10
Exceptional
16 Feb 2025
Bryan

Nice stay

Very nice welcome at reception, fast check in. Good clean room. Breakfast was very good, nice selection.
Self
4/10
Poor
15 Feb 2025
Christian

Don’t waste your money

Beds were cheap and uncomfortable, only one pillow per person and no headboard? Checked out at 7am it was that bad
Partner
8/10
Excellent
15 Feb 2025
Dania
Todas las instalaciones bien acondicionadas pero las toallas de baño no estaba muy limpias
Friends_and_family Friends
8/10
Excellent
11 Feb 2025
Gavin
Good location, parking available, friendly professional staff, but breakfast and bathroom could be improved
Leisure Partner
8/10
Excellent
10 Feb 2025
Vicky

Trip and you’re in the arena!

A few minor issues with shampoo bottle not dispensing and tv not getting service but the staff weren’t friendly and incredibly quick sorting the problems. Couldn’t ask for better service. A great lobby area where we met as a group to sit and chat when one room wasn’t big enough for us all. Would visit again. So handy for the arena. Literally across the road!
Friends_and_family Family
4/10
Poor
07 Feb 2025
Armaghan
WIFI did not work the entire day/night that we stayed there. Bathroom shower had such low pressure, bed was very hard, most plugs in the room did not work. Bedrooms were very outdated and old.
Business
10/10
Exceptional
06 Feb 2025
Sally
Excellent stay in the city. Very quiet, very comfortable room. Lovely staff and excellent value for money. Highly recommended for business travellers who need a good night’s sleep!
Business Self
8/10
Excellent
05 Feb 2025
Ian

Nice hotel

Very nice hotel, lovely room and good breakfast.
Wi-fI was not working this morning which was annoying but, other than that, very nice hotel and excellent value for money
Business
8/10
Excellent
04 Feb 2025
Mohamed
It’s location is very good and parking is safe and secure
Business
4/10
Poor
03 Feb 2025
Ian
No room service. Had steak one night and both couldn't finish it. Pizza other night was alright for a ping food. Beds too high- should be able to sit on bed and put food on floor. Also were about as narrow as possible. Beer in bar too gassy and over-carbonated so no real taste. Staff generally alright but their habit of claiming the hotel would be full \"tomorrow\" obviously not true and irritates.
Leisure Partner
8/10
Excellent
01 Feb 2025
W

Worth the money

Lovely breakfast and the young man in the running it was a very good lad.
Partner
10/10
Exceptional
29 Jan 2025
Kyaw
Clean room/ safe parking/ walking distance to nearby shops and restaurants/ reasonably-priced. Will come back again.
Business_and_leisure Partner
4/10
Poor
26 Jan 2025
Wendy
the hotel room was dated, the headboards scratched and marked. only one hard pillow each and no hand towels. neighbours could easily be heard through the walls as could the street pedestrians. Also the big Tesco lorry delivering 4 floors down from our window in the early hours didn’t help. only one lift working meant a long wait.
Leisure Partner
8/10
Excellent
19 Jan 2025
Ben
Really nice reception staff
Impressive large industrial style lobby
Good value proper breakfast
Right next to John Lewis
Own car park underneath - first come first served.

Tired room - clean but needed a refurb.
One of just 2 lift cars was out of order.
Fire alarm went off twice - during the day luckily.

Friends_and_family Family
6/10
Pleasant
12 Jan 2025
Cally

suck a shame

we stayed here and was a little disappointed. the reception area was lovel but the problems started in the room. there was hair in the bath tub, the bath always gilled up when taking a shower ( to the point we'd be standing ankle depth in wster when ever we showered) the shower kept going hot and cold whilst i was using it. the lights in the room didnt work properly they would flicker or go off altogether. there were marks all over the duvet including what looked like blood. the room was cold and you can hear every noise from outside including people talking even though the window was closed. it is such a shame as the location was great.
4/10
Poor
02 Jan 2025
Kadra
It was too noisy we could heard everything outside the room special at back. We did not sleep at all.
Leisure Partner
8/10
Excellent
02 Jan 2025
Noel
ENJOYABLE
Partner
10/10
Exceptional
31 Dec 2024
claire
Hotel is well located for the shops food and drinks in the centre
Leisure Partner
10/10
Exceptional
29 Dec 2024
Lissa

Good location for Cardiff city centre

Good for a stay in Cardiff with friends.
Friends_and_family Friends
10/10
Exceptional
27 Dec 2024
Robert
Booked a night away with the wife
Partner
10/10
Exceptional
26 Dec 2024
Sarah

Will visit again

Very clean and confortable room. Room was ready upon arrival although we were a little early
Great location in the city.
Partner
10/10
Exceptional
15 Dec 2024
Julie
Very friendly, helpful staff. Struggled with only 1 pillow each, no extras provided in room.
Partner
8/10
Excellent
13 Dec 2024
Louise

Nice hotel.

Really good.
10/10
Exceptional
11 Dec 2024
Stephen
Location
Leisure Partner
10/10
Exceptional
09 Dec 2024
thomas
Nice size room , good location .
Would stay again .
Leisure Self
8/10
Excellent
05 Dec 2024
James
Great location - car park is ridiculously expensive tho
Friends_and_family Friends
6/10
Pleasant
03 Dec 2024
Jennifer

Lovely staff, convent location, tired rooms

The staff were lovely and the underground car park convenient, though parking is pricey on top of a stay that's already not very cheap. Lobby area is nice. For the prices charged this hotel is very disappointing. I've stayed before and the photos looked a lot better, this was not the case. It's clear there have been attempts to paint but overall the rooms are very tired. My carpet was stained terribly and the headboard very damaged. There is also only 2 pillows. If I had not been alone would have been an issue as I need to sleep with 2 pillows just myself. It was all quite clean but in general state of sad. Bathroom was clean but very dated and shower was not very powerful, struggled to wash all shampoo out of my hair. When charging high prices, I would expect the rooms to be in a better state of repair. Doesn't really live up to radisson name unfortunately.
Self
4/10
Poor
29 Nov 2024
Liam
The room wasn’t great. Sette in room was broken but isn’t bad for a night stay wouldn’t want to stay longer than that
Leisure Partner
6/10
Pleasant
27 Nov 2024
Paul
Could be described as having seen better days, especially foyer that was more like a warehouse. The surrounding area was dark and forboding (but I did not see any trouble), overall OK and room was nice but breakfast at best \"OK\" and I would not rush back - I suspect one could do better for a little less.
Business Self
8/10
Excellent
27 Nov 2024
Marc

Pleasent

In room directly above reception with window view into foyer atrium. So unable to check on the weather with a glance outside. Lovely tho none the less.
Partner
10/10
Exceptional
26 Nov 2024
Hannah

Great stay

Fantastic stay and kindly upgraded to a suite. Great hotel with excellent facilities. Nicely decorated and clean, modern room. Excellent location for exploring Cardiff or for an evening at the arena. Quiet room and comfy bed. Only complaint was that the bar area was cold in the evening
Partner
10/10
Exceptional
24 Nov 2024
Mieka

Great hotel in the heart of the city

Trip to Cardiff to watch the might Boks teach the Welsh a lesson in rugby.
Hotel was great, easy walking distance to the stadium and with restaurants and John Lewis literally a 3 min walk away.
Friends_and_family Family

Location & surroundings

Park Inn Cardiff City Centre
Mary Ann Street, Cardiff, United Kingdom

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Park Inn Cardiff City Centre

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