Cardiff Bute Terrace Hotel

2/10

Poor

25 Jul 2026

Jack

We booked a three-night stay at Belvilla Bute Terrace based on the Hotels.com listing, but unfortunately our experience was very disappointing.

When we arrived, the lights in our room didn’t work. To the hotel’s credit, these were repaired after we reported the issue. However, the room remained extremely hot throughout our stay despite the hotel providing a fan and suggesting adding ice to it.

The overall condition of the room was also poor, with stained curtains, a heavily stained toilet, damaged ceiling tiles and visible signs of wear and lack of maintenance. In our opinion, the room we received did not reflect the standard shown in the booking photos, which was particularly disappointing.

The reception staff were polite and did try to help, and our frustration is not directed at them personally. Unfortunately, despite their efforts, the issues weren’t resolved to a point where we felt comfortable staying. After one night we decided we couldn’t face spending the remaining two nights there and requested a refund.

Sadly, this stay fell well below our expectations, and we would not choose to stay here again.

2/10

Poor

24 Jul 2026

Ashley

There breaking the law the room temperature is like 8 above average no air conditioner can't open windows dirty bath sink room stunk starf were rude and laughed at me when I just tried to speak about the problems

2/10

Poor

24 Jul 2026

Darren

Do not stay here if the weather is HOT outside, I was on the 8th floor, no opening windows and a small fan that was from a comedy sketch as it worked but clicked all night.
You could not breath in the room and both sweat profusely all night which was highly uncomfortable to say the least
On leaving at 4.30-5am in the morning as we could not stand it any longer ...we found the hallway outside the door much cooler, the lift cooler, front desk (air conditioned ) cooler and even outside was cooler.
in hindsight, we could have slept on a bench in the middle of cardiff and slept better for free, and is not better at least that would have been free!! horrific experience.

8/10

Excellent

24 Jul 2026

Christopher

The hotel was a great place to stay and staff were helpful when needed.

2/10

Poor

23 Jul 2026

Michelle

I will start with a big plus. The staff are very helpful and will try to make your stay comfortable, but there is only so much they can do. Our room was so hot as to make it uninhabitable. They did say they had air-conditioning, but in reality it was a glorified fan which used ice to cool the air. After about 5 minutes in a 90 plus degree room, the ice melted. There was garbage on the floor and no toilet paper or toiletries. We booked here because our original booking cancelled on us the morning of, and this was graduation weekend so options were limited. After one night we checked out and found a room elsewhere. Expedia was very helpful in facilitating this for us.

Even despite the extreme heat, which was a function of the record heat wave in
Europe, this is not a hotel for anyone with expectations of comfort and cleanliness. More like a student budget hotel.

6/10

Pleasant

23 Jul 2026

Sue

The room was extremely hot and uncomfortable to sleep in
There were no windows that you could open.

6/10

Pleasant

20 Jul 2026

Edmund

Pros : staff were great, good location and the price was pretty decent. Cons : there was no air conditioning and the staff warned me before I checked in that the room would be hot (it was July) and they were telling the truth : it was very hot. My TV didn't work, which was a nuisance rather than a major problem. Summary : if you are looking for somewhere affordable to stay and especially if not in the Summer, this hotel is worth considering. But it's definitely a budget hotel, and I would avoid if it in summer!

Self

2/10

Poor

20 Jul 2026

Tara

Too hot, no AC except in Lobby, no window capable of opening, smelled filthy, carpets dirty. Room was easily 32C.

The only helpful person was the night desk man who moved us to another hot room, but with 2 coolers, which unfortunately had no effect. But at least he tried.

Family

2/10

Poor

20 Jul 2026

olivia

Please don’t book like actually don’t even if you just want a cheap place for a night out 😭We had poo around the rim and toilet seat when we arrived topped off with a 35° room no windows or ac and the fan provided barely spun around and weren’t aloud another one. They are apparently soundproof rooms but over the top of our neighbors base bass music could hear their whole conversation because there’s a gap between the wall and window!!! The smell of weed throughout the corridors was 1 million times stronger than the poo in toilet. Tried to get a refund through expedia (very helpful) but was upto hotel chain head office? and what a surprise i’m still waiting on a call back since saturday!!! The man at reception was very lovely though tried to help us (we didn’t want to switch rooms because we’d have dj booth neighbors both sides of us) and gave us a free water because the water was switched off in the rooms in the morning so the no prior warning (supposedly scheduled maintenance) 😂😂What a joke would’ve committed a crime to stay in a cell better than that x

Partner

4/10

Poor

19 Jul 2026

Charlie

Had to wait 30 mins to check in when there was only 4 people infront and when it was our turn to check in our room wasnt ready and said our room would be ready for three oclock and we was trying to check in at 4:30

No air con in the room no windows to open to get to some air in room is like a hotbox

Friends

6/10

Pleasant

19 Jul 2026

Stephen

No flexibility on check in , we arrived early expecting to use the limited carpark only to find it demolished!!! The Gentleman on reception wouldn't check if room was ready or even the availability of it being ready before 3pm.
When we arrived back at 3pm to check in , reception was full people cueing to be checked in which took forever with only 1 person on the desk . Room was ok but won't be rushing back.

Partner

4/10

Poor

17 Jul 2026

Paul

On arrival I was informed there was no Air Conditioning. It was 33C outside. To compound matters, the windows in the room do not open, and were so caked in dust and grime from the building site next door, you could not see out. Towel Rail was on full heat, and could not be switched off despite the temp. outside. There was a fan in the room but with no ventilation this simlly pushed the warm air around. Staff were polite and very apologetic but there was nothing they could do. This was one of the chepaest hotels I could find in city centre but I'd strongly urge others to look elsewhere, especially over the summer.

Business

8/10

Excellent

16 Jul 2026

christine

The hotel is in the perfect position for the Utilita Arena (right across the road) and shopping is only a short walk away.
No parking, although the web site says limited parking, but we didn't need that so it wasn't an issue.
The staff were all very polite and extremely helpful and knowledgeable about the area. Some of the most helpful hospitality staff we have met.

Partner

2/10

Poor

14 Jul 2026

Ross

DO NOT BOOK! On arrival, there were two guests complaining about the heat in the room with no windows and they were requesting a refund, and when we checked our room, we had the same issue. Whilst AC is not advertised, the windows did not open. Whilst it was a heatwave, it had no ventilation. It looks like a previous review in May stated the same thing. So far, they have refused a refund, and we had to book another hotel at 7pm on Saturday night in Cardiff. We also arrived on two motorbikes, the online booking details(and confirmation) said parking available and the front of the hotel literally says 'HOTEL CAR PARK' with a concrete ramp.. We turned up and the ramp and neighbouring plot has been demolished.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

Thomas

Was informed that car parking was available by e-mail, but I arrived and there wasn't any! Used a nearby NCP costing much more than that mentioned in the e-mail !

Friends_and_family Family

2/10

Poor

12 Jul 2026

Laura

Avoid this hotel is you have any health issues that could be affected by the heat. When checking in we were told we were on the 4th floor. We were then told that there was no air con or windows (during a heat wave) there was a small fan in the room which blew around hot air. We were unable to stay due to my partners health issues and the reception team were not interested in my issues. None of this information was highlighted online when booking. We were told we needed to wait 24/48 hours to find out if we are eligible for a refund. Shocking service!! Avoid!!

Partner

2/10

Poor

12 Jul 2026

Les

This place is absolutely disgusting. Run down. The windows in the rooms do not open. No air conditioning. Dirty walls floors and decor. We went up to our room and promptly left. That’s how bad it was. We ended up staying at the premiere inn. At a cost of £400 for two nights. We chose to pay that rather than stay at this hotel. Think of a crack den and your pretty much on the right track.

2/10

Poor

12 Jul 2026

Amie

No Aircon con in room window would not open this his the worst hotel I have visited and advise people to avoid it's should be shut down, there were people in reception asking for there money back it's a utter shambles to have this place advertised and it's expensive.people be warned don't book this place at any cost,we where given two portable fans for room then given another two and these made no difference when it's 32 degrees outside .

Please everyone avoid this hotel

Friends

2/10

Poor

11 Jul 2026

Thomas

No windows to open no air con 40c+ in room. Water dripping on your head when sitting on toilet. Avoid!

Self

2/10

Poor

10 Jul 2026

Andrew

The room was baking hot no windows to open, you get a noisy stand up fan. My shower didnt work. To speak to reception you had to call a mobile, i couldnt be bothered to complain. Never again

Self

4/10

Poor

09 Jul 2026

Farah

The room was unclean, the water in the washroom dripping, found socks under the bed and waited 2 hours for the stuff to come to check me in.

Self

10/10

Exceptional

04 Jul 2026

Stuart

The price was excellent for the stay that I had.

Self

4/10

Poor

03 Jul 2026

Matthew

The property was reasonably clean, although it was fairly run down. The property is undergoing some upgrades, so it may improve in the future, but for our stay it was pretty run down. Nobody at reception when we arrived, no lounge area open, no breakfast area, very little other than the room. Great location (near town centre and the stadium), but it was little more than a place to sleep.

Partner

2/10

Poor

01 Jul 2026

Adriana

We booked this hotel for the onsite parking they advertised and because all hotels were fully booked due to the concert at Blackweir Fields.
It was very expensive for the one night.
Finding the hotel was a challenge as they don’t have much signage. The “free parking onsite” is non existent, is going under construction and we were not notified. We parked in a public garage a block away at $30 pounds for 24 hours.
The hotel is very basic and not under operating conditions. The front desk lady told us new owners purchased the hotel a month ago. It should be renovated first and then reopened.
We stayed during the heat wave and it was unbearable with only a fan and A/C condensing unit which the employees were kind enough to provide us with ice for. We were able to fall asleep just because we were so tired after the concert. It was the worst experience we had anywhere we have stayed.

Partner

2/10

Poor

01 Jul 2026

Amelia

I would not recommend staying at this hotel.

The hotel advertises that it has parking, but when we arrived, there was no parking available despite this being listed as an amenity.

To make matters worse, we were initially given a room that had clearly not been cleaned. The bed had been slept in, the room was dirty, and it was obvious it hadn't been prepared for new guests. Having to return to reception immediately after checking in was not the start to our stay we expected.

The hotel also looks nothing like the photos advertised. When I raised this with staff, I was told that Expedia hadn't updated the images. However, the exact same misleading photos are also displayed on the hotel's own website, so this explanation doesn't hold up.

The room itself was poorly equipped, with no hand soap provided in the bathroom, which is a basic expectation for any hotel.

It was also apparent that the hotel is being used to provide emergency council accommodation, something that is not disclosed when booking. The presence of food parcels in reception made this obvious. Had this been made clear beforehand, we could have made an informed decision about whether to stay.

Finally, when I asked the member of staff at reception for an email address so I could raise my concerns with management, he refused to provide one. This left me with no obvious way to make a formal complaint.

Overall, the stay was extremely disappointing. Misleading advertising, poor housekeeping, missing basic amenities,

Friends

2/10

Poor

29 Jun 2026

Yin

General room is OK, however, not to any hotel standard by all imagination. Rooms are under renovation so ours seems to be OK.

The hotel price is shocking as we leave it too late to secure a place to stay, paid an absolute silly price tag for it.

The experience was not great neither, we arrived 5:30 to go to a gig, then the stuff said the room is not ready yet and we have to wait for 10-15 minutes, and asked us to be considerate.. yet the check-in time is stated as 3pm as industry standard. Not impressed and have to leave the baggage and run for the gig. Back by 11pm to get the room. We were given a double bed by mistake, as we definitely booked a twin book, system error as they claimed, and one of the staff said there is no room and we are not going to give in, we rather sleep in the train station. After some staff chat, they offered us a three bed room, so we thought that’s it. Guess what, 20 minutes after, staff knocked our door and said they have ‘found’ a twin room for us. Not impressed.

Friends_and_family Friends

2/10

Poor

29 Jun 2026

Dawn

Do NOT stay here if Cardiff is experiencing a heat wave. Our room was close to 90 degrees when checking in. It appears no one was in our room the night before. The room was on the fourth floor and 2 out of the 4 walls were almost all windows- with curtains that did not fully cover them. The property knew these rooms were hot, but didn’t seem to want to make things more comfortable for those who were checking in. The guest rooms do NOT have air conditioning BUT the common areas (halls, reception) do. I did know this but thought “How bad can it be?” Answer- BAD!! The front desk clerk was helpful in getting us, not one, but FOUR evaporative coolers, a huge bag of ice to put in all of them, and small table fan, but it really didn’t do anything. After a hit, humid and sleepless night, we left and found a much better hotel with air conditioning. Other issues: no cold tap water (sink was scalding hot and would not shut off- shower was not cold at all); Bathroom floor was dirty and no soap was provided to wash your hands. Unfortunately, the property changed owners AFTER I reserved and the photos and the amenities of the site do not match at all. I also prepaid, which I will never do again. They would not refund me for my two unused days, despite Expedia trying to help us. Buyer beware!

Family_with_children

4/10

Poor

28 Jun 2026

chris

Hotel was fine, staff were friendly and helpful and got us a fan when we asked for it, room was comfortable but the hotel has no air conditioning and has large windows that don’t open at all, on the tail end of the hottest week in history the hotel was literally like an oven, could barely breathe in the room.

Partner

2/10

Poor

28 Jun 2026

Angela

It's the first time I've slept in a hotel like this, with no windows, no air conditioning, the room was so hot that it was hard to breathe, I would never come again, I wasted my money.

Partner

2/10

Poor

28 Jun 2026

Alexander

One of the worst hotels I have ever stayed in. Tired, sad, everything was dirty or broken with no care or attention. It wound have been somewhat acceptable if it was REALLY cheap but it wasn’t. No water pressure, no hand soap, curtains ripped and didn’t fit. The worst bit was the heat, no Aircon, windows didn’t open and I was given a sad little fan which really didn’t work. No breakfast available either. I honestly can’t think of anything nice to say and am surprised it is allowed to function as a hotel at all.

Family_with_children

2/10

Poor

27 Jun 2026

Mark

This visit was a nightmare.

The shabby room was an unventilated oven, and as a traveller with a heart-condition, the night spent in roasting conditions, with no opening windows and no air-conditioning was alarming.

A fan (meant to be a portable air conditioner?) unhelpfully circulated the room’s very warm air, and the appliance was clearly meant to contain ice to cool the room. It did NOT, and the staff member on reception not only warned me of the heat of the room, but advised me only the fan on the portable air con worked.

What was I expected to say or fo st 23:20 at night? It’s not as though I had an alternative.

Sleep was intermittent and the night extremely unpleasant. When I came to shower, the water pressure (floor five) was extremely poor, and the bathroom was roasting, so that that as soon I was dry, I was pouring with sweat.

Every surface and every object was warm to the touch.

This hotel needs to be avoided, and the building is NOT fit for purpose. It needs refitting or demolishing,

Self

2/10

Poor

26 Jun 2026

ALAN

...........

2/10

Poor

26 Jun 2026

Andrew

Absolute rip off - £180 a night to sit in 36 degree heat with no air conditioning, building work going on literally next door as they demolished the car park

The manager on day duty was lovely though.

2/10

Poor

25 Jun 2026

Nadav

When we got in it took over ten minutes to locate the desk clerk, the parking was under construction (no notice), there was no a/c in the room, one of the elevators was not working, the WiFi was not working as well. Horrific stay.

Friends

2/10

Poor

25 Jun 2026

Chantalle

Arrived at the hotel during a heatwave was advised there was no air con in the rooms and was provided with one fan. The room was 38 degrees and like a sauna - I was only offered a cooling box once I advised them that the room was unbearable when this should have been offered immediately during check out. When I requested a refund so I could book another hotel nearby with air con the staff were extremely unhelpful. I contacted hotels.com in order for a refund to be processed, yet hotels.com couldn't even get in contact with the property due to incorrect contact details on their records - both phone number and email address which is concerning.

The room was basic which I expected but not very clean - mould around the bath tap, cracked bathroom sink and just generally a dirty bathroom. There was no handwash either! I wouldn't recommend this hotel, whilst I appreciate the heatwave is out of their control, the staff were extremely unhelpful, unbothered and rude. I wouldn't recommend driving and using the car park either as it's literally a construction site.

If I could give an overall rating of 0 stars, I would.

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Kelly

DO NOT STAY HERE. This is not a clean or safe hotel

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Hasu

Rooms were clean and the staff Meena was so helpful.
Always ready help and give us directions to places.

I would recommend the hotel as was so neat tge railway station and town.
Everything was near and walking distance.

All the staff was extremely helpful and friendly.
.
Hasu

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Elizabeth

Hotel although on the outside doesn't look very inspiring is near to Cardiff city centre and handy for shops and attractions. The room we had was spacious and suited our purpose. The hotel is in the middle of an upgrade and our room looked like it had recently been decorated and had new carpet. We were at a concert so didn't spend much time in the room. But the beds were comfortable.

All the staff we had dealings with were very friendly and helpful. Meena on reception in particular was very helpful and patient when I couldn't get the room door open. The takeaway breakfast which was complementary was a nice touch.

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

James

Arrived quite late but reception was very friendly and booking in was easy. Nice sized room and bathroom. Room was clean and bed was comfortable. Drinks and biscuits were provided. Very handy location for carpark (NCP) and a short walk to the stadium/castle/city centre.
Checking out was easy and quick. We were even given a take away breakfast box. Thank you to Mina and all the team. We will definitely stay again.

Partner

6/10

Pleasant

16 Jun 2026

Shadia

The hotel is in good area close to the city centre ,the stuff are friendly but the rooms are not clean nor are the beddings we had to complain about dirty bedding.

Partner

4/10

Poor

15 Jun 2026

Lisa

Pretty good location and staff super nice but hotel is pretty bad, not clean, not kept to a great standard, no parking as under construction and we weren't informed

4/10

Poor

15 Jun 2026

Ben

To start off the parkinbf

10/10

Exceptional

15 Jun 2026

Ian

Great location and lovely staff.

Self

4/10

Poor

14 Jun 2026

Eric

We stayed here because the prices were better than just about anywhere else in central Cardiff for the weekend, so we were willing to forgive a lot, but unfortunately we were still pretty let down. The staff on site were very nice and trying their best, but the facilities (reception, hallways, elevators) are all very rundown and dingy. The room was clean enough to stay in but a lot of wear and tear was very evident on the furniture, with an old battered TV and uncomfortable beds. Also there's no central air and you can't open windows, so it gets stuffy and hot fast.

Not the worst hotel I've ever stayed in but I definitely wish I'd paid a bit extra for somewhere nicer.

Partner

6/10

Pleasant

14 Jun 2026

Shane

It’s great location

But it feels a bit ghostly there.

Also it isn’t a double bed. It’s two single mattresses so there’s a great big valley in the bed you will sink into!

Self

2/10

Poor

07 Jun 2026

Rena

Extreme safety concerns!

Not just the all the rooms have NO AC but also NO fans in the bathroom or the room.
I had a room on the 10th floor and windows obviously can’t be opened. But how come the Hotel is still accepting guests if there’s NO ventilation!! The fans (air circulation!) is NOT working. For the whole entire stay my room wasn’t cleaned once.

Self

10/10

Exceptional

05 Jun 2026

Jacob

The staff was so kind and accommodating, this was an excellent and affordable stay

Partner

4/10

Poor

05 Jun 2026

Samuel

Very basic accommodation, but a good location. Room had little ventilation, water pressure was poor, and we had to ask at the front desk for a TV remote.

Partner

10/10

Exceptional

04 Jun 2026

Stylianos

Great value for money, good location, spacious rooms , nice beds and friendly staff

Self

10/10

Exceptional

03 Jun 2026

Kingsley

Parking was an issue but I had a great stay at this hotel. The room was clean, comfortable, and well-maintained, and the staff were friendly and always ready to help. The location was convenient, with easy access to nearby shops and transport. Overall, it offered good value for money, and I would definitely stay here again.

Self

10/10

Exceptional

02 Jun 2026

Lee

Clean rooms and very polite,helpful staff

Self

8/10

Excellent

01 Jun 2026

Cian

Decent stay to be fair staff were helpful towards me

Self

2/10

Poor

31 May 2026

Jane Ann

Staff excellent. But room like a greenhouse. Extremely warm. No windows that open and no Aircon. The blackout curtains leaked light around the edges. Sleeping was very difficult due to heat, lack of air, hard pillows and sunlight. Looks like the hotel is in process of being knocked down. The hotel had supplied fan but can not recommend this place.

Self

2/10

Poor

31 May 2026

Marcelina

Rooms disgusting, sink dirty, tissue paper still on toilet not flushed. Dirty staircase, blinds absolutely stinking, no air con or way to open windows, had small fan in room but done absolutely nothing with the heat we had recently. Had to ring number on reception for staff to come and check us in. Lady came through to check us in, texting on her phone barely even acknowledged anyone, felt quite uncomfortable and dismissive

Partner

6/10

Pleasant

31 May 2026

Michael

PROS: The room was large and clean, the bed and pillows firm and comfortable, the bathroom clean and functional.

CONS: 1) The room was like an oven. I stayed at the end of May, after the heatwave had ended and the heat hit me as soon as I entered the room. There is a large fan supplied, but it simply blew around hot air. No windows could be opened, even just a small crack, There is no air conditioning. The towel rail was throwing out heat in the bathroom. It was extremely uncomfortable. 2) The listing claims the rooms are soundproofed. Then why could I hear the shouting, screeching and raucous laughter coming from the adjoining room through my bathroom wall? 3) The windows have some strange film applied to the exterior, meaning there is no view from any window which, combined with not being able to open the windows at all, made the room feel very claustrophobic. To make matters worse, the film was clearly peeling giving the exterior a very tatty feel.

Self

2/10

Poor

31 May 2026

Dane

This hotel is bordering on the line of uninhabitable. On our arrival the weather was hot, we were given a room on the 10th floor, when we got there the door to our room was wide open and not locked. The room was around 40 degrees and I would argue unsave to be in for any prolonged period of time. The windows could not be opened, there was no air conditioning and the fan in the room didnt work. The bathroom was even hotter, with large windows with no curtains, making it basically an oven. When we approached reception and ask for a room on a lower floor (even said a downgrade would be fine) we were told they were fully booked. They were quick to change that answer when I pointed out the multyple rooms avalible for booking online for that night. We were given a room on the 3rd floor, the room was far cooler, however the bathroom had a radiator that couldent be turned off (great in a heat wave). Also the curtains were to small for the windows meaning regardless we couldnet get full privacy. Finally the entire hotel is aged and disgusting, my advice to everyone would be to just pay an extra £20pp for literally any other place in cardiff. Actually just sleep in your car, itll be better quality.

Partner

10/10

Exceptional

29 May 2026

Anatoliy

a nice cozy place that is located near the city center..the staff were very accomodating..especially Meena at the front desk..thanks for having us!

Partner

6/10

Pleasant

28 May 2026

Marvin

There's no air con, there was no cold/ cool water, no window vents!

no parking discount codes as well

great for winter, terrible for summer

Self

2/10

Poor

28 May 2026

Stewart

No air con, windows didn’t open, TV didn’t work and no clothes hangers in the wardrobe.
The Receptionist was attentive and changed my room in an attempt to improve my stay, but to no avail. I would suggest this hotel is 2 star at best.

Self

10/10

Exceptional

25 May 2026

Laura

We have stayed a few times now, the staff are always lovely and welcoming, and always make sure you have everything you need, the rooms can get abit hot but they came up and gave us a fan witch was a bonus, great location in the heart of Cardiff, lovely comfy beds, big rooms, and great views of the city itself, will always return to this hotel! Not one single issue, amazing price range to.

Partner

4/10

Poor

25 May 2026

Karen

Advertised parking but car park is a demolition site.
Boiling in rooms . Can’t open windows

Partner

2/10

Poor

25 May 2026

Talat

I came to stay with my family and ended up leaving after 40 minutes. The room was horrendously hot, no ventilation, the curtains were half missing and the one that was there was burnt. Will never ever return. The staff were helpful but could not remedy the issues of the room.

Family_with_children

4/10

Poor

21 May 2026

Evie

The rooms look nothing like the pictures but were clean. Staff were really rude about having to help with the weird door lock system they have and the elevators are terrifying, but for one night it was a clean warm place to stay.

Partner

2/10

Poor

19 May 2026

Maurice

Parking not as advertised, had to pay additional costs totaling £45. Presented with a double bed and not twind bed as requested. Door locks beeping throughout both nights. Shower was scolding hot or freezing cold - no in between. Lights did not work. General presentation of hotel and room was very poor for the price. Windows were covered - no view execpt where it had peeled externally. Cobwebs from ceiling and dust in various places.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Georgina

For the price we paid, this hotel was seriously lacking. The bathroom had a damaged door, no shower curtain and no mirror light even. Talking of light, there were no side lamps by the bed which we found very odd. The bathroom light didnt even work. The lift felt like you were risking an entrapment every time you ventured in.
Would not recommend and would not book again.

Partner

8/10

Excellent

16 May 2026

Catrin

Room spacious and clean, bed comfortable. Simple basic amenities. Not much soundproofing, audible traffic outside and other guests returning to rooms. Room initially hot and stuffy but improved as night went on. Curtains did not fully cover windows, allowing sunshine in early morning. However, reception staff incredibly friendly and attentive.

Self

6/10

Pleasant

16 May 2026

NEAL

Meena on reception was very pleasant and helpful. Unfortunately the car park was closed and the nearby NCP carpark was rather extensive which made the atay much more expensive than I expected.

Self

4/10

Poor

16 May 2026

Ashley

No parking as advised when booked that cost another £30 and they couldn't care less. Rooms not brilliant and definitely not worth what I paid. Double check before booking there is far better out there for the price.

Partner

8/10

Excellent

15 May 2026

Paul

Conveniently situated for Cardiff centre which is a couple of minutes walk away. A spotlessly clean and comfortable room. Excellent shower in the en-suite bathroom.

Partner

2/10

Poor

15 May 2026

Louisa

As two young girls who booked this we didn’t spend one night here and ended up booking another hotel as an emergency. There’s no parking on site even though it says there is. You have to pay £30 a night at a different car park. The key cards are kept in a paper box labeled ‘key cards’ on the desk. The lift was crashing and scraping the whole way up and the hotel is not as advertised online. I have requested my money back but the hotel is not responding to Expedia.

Friends

8/10

Excellent

14 May 2026

Cindy

Clean, good location and great value

Friends

10/10

Exceptional

14 May 2026

Linda

The staff was very friendly and helpful, my double room was clean, spacious and quiet except for the door you access from elevator hallway to rooms. Need to adjust the hydraulics for the door to quietly close instead of slamming shut each time..
Walking distance to really nice restaurants, shops and pubs.

Friends

2/10

Poor

11 May 2026

Ryan

Do not book Cardiff Bute Terrace Hotel By Belvilla.

This is the worst hotel experience I have ever had. The listing is completely misleading and the photos are nothing like what I arrived to. I honestly cannot believe third-party sites are still taking bookings for this place.

The building was filthy and was unsafe. Windows were smashed and the communal areas were disgusting. Rats are freely running around the communal areas the building. There appeared to be drug use in the hallways. There are no circumstances I would have stayed here.

The advertised parking did not exist. The contact numbers online did not work. I called them again while standing inside the hotel in front of staff, and they still did not work.

I asked to speak to a manager and was refused. Staff initially refused to give their names. One receptionist eventually gave the name Meena, and I was told Gio/Geo Johnson would contact me. That went nowhere.

When I asked Meena if she would stay there herself, she laughed, shook her head and said no. That says everything.

We left immediately and had to pay for another hotel. They have since refused the refund and are avoiding Hotels.com, blocking all contact.

This place should not be listed. Avoid.

Partner

10/10

Exceptional

10 May 2026

Barrie

I had to book last minute and the price was unbeatable. For the price this is a great stay. Location is top, the room clean and comfortable but what made the difference was the friendly and helpful staff, especially Mina, who was extremely welcoming and helped me with any questions I had.

Self

10/10

Exceptional

10 May 2026

Joyce

Hotel is being refurbished and room was excellent. Great location as very close to local shopping centre and Cardiff arena. Mina the hotel supervisor went above and beyond to help.

Family

6/10

Pleasant

10 May 2026

Ben

It's perfectly fine. Guy on reception when I checked in was friendly but the process was a bit slow and you need a code to get into your room rather than just tapping a card which is annoying. Pretty central which is good. Quite noisy in the morning due to trains. Room was surprisingly big given the price.

The annoything was the bed. Claimed to be a doube was 2 single mattresses joined together. Was also not long enough.

Self

8/10

Excellent

08 May 2026

Jan

Clean room, quiet corridor, comfy bed

Self

8/10

Excellent

05 May 2026

Susan

The room was clean. The air conditioner didn’t work, and being on the 10th floor, it would get a bit warm during the day. The windows didn’t open, so no fresh air. As I was leaving to checkout, the door handle came off. The doors had smart locks and you had to help the door close in order for the lock to engage.

Self

8/10

Excellent

04 May 2026

Michael

There is no hotel parking

Self

8/10

Excellent

04 May 2026

Nomso

Good digs, just a bit older.

Partner

2/10

Poor

03 May 2026

Danny

I arrived at the hotel to be told I do not have a room after driving 3 hours! Had to sort another hotel and pay double the price on the day, still have not have a refund just a receipt of my money! I will be taking this further

2/10

Poor

03 May 2026

Tom

Room was disgusting. A prison would of been cleaner.

Self

2/10

Poor

03 May 2026

Jonny

It is a cheap hotel. Cheap in every way. A horrible, seedy, dirty, uncared for flea pit. There are no amenities, no bar, no restaurant, not even a vending machine. The internet is touch and go. There is virtually no cold water and the hot is boiling hot, so showering is almost impossible. The rooms are stuffy and airless, the furnishings are broken, old, scratched, stained and greasy, the television was angled to face the window making viewing difficult, and the remote was broken beyond repair or use, the windows are layered with dirt and filth, the lights don’t work, several of the plug sockets didn’t work, the lift feels unsafe and many of the other guests seem to be there to carry out their illegal activities in drug dealing or prostitution. The whole place stank of marijuana. Strangers will try to get into your room in the dead of night and the electronic lock system on the doors continually breaks. The staff don’t care about anything and are in complete agreement with you when you put it to them that the place is a muck hole. The best thing they could do with this place is knock it down. It was a terrible mistake staying here and I couldn’t get out fast enough. Pay more, stay anywhere else. A shop doorway would be nicer, a homeless man I met on coming out said to me ‘it’s horrible that place ain’t it. ‘ I couldn’t agree with him more.

Self

8/10

Excellent

01 May 2026

Paul

Spotlessly clean room. Very helpful staff.

Partner

2/10

Poor

30 Apr 2026

Chelsea

DO NOT WASTE YOUR MONEY!

Yes it’s a budget hotel, but was not expecting what we turned up too. Looks nothing like photos advertised. It’s a building site! Asked if we could see the room before we checked in, the receptionist said no. We walked in and walked out. Went and stayed 5 minutes away for the same price I paid for this hotel. No refund given. Would NOT recommend. Stay away!

2/10

Poor

29 Apr 2026

Andrew

Hotel falsely advertised and awful communication, we booked to stay for 2 nights, on arrival the on site car park was shut, we entered reception to find no one there, all we could hear was people shouting at each other and the place was dirty, as a couple we felt very unsafe about staying here and had no choice but to find somewhere else to stay.
Since returning home hotel.com agents have been trying to contact this hotel on our behalf via phone and email to get us a refund but the phone lines are always busy and there is no reply via email!! Very poor.

6/10

Pleasant

26 Apr 2026

Lisa

Room was clean. It was quite noisy outside. The only thing missing in the room was a rubbish bin.

Self

4/10

Poor

26 Apr 2026

Rachael

We couldn’t find the hotel no signs, it looked like an empty building from outside, we had to park 20 minutes away. First room toilet didn’t work, we were given another room, not very clean, fixtures old rusty, windows awful, no ventilation or fans. We booked 2 twin rooms but they said we only booked one, was talking with Expedia for at least 45 minutes to try and sort everything out, then they could only give us a double and twin as they were full, but they gave us another twin when the first one couldn’t be used, the front desk kept lying. So! tried not to let it ruin the stay, but they made it stressful.

Friends

2/10

Poor

26 Apr 2026

Steven

No parking, no breakfast facilities, plastic frosting over the windows so no view, paper thin walls needs attention

Partner

2/10

Poor

25 Apr 2026

Julie

Dirty room ....staff agreed....no parking even though they said it was available when booking hotel

Friends_and_family Friends

2/10

Poor

22 Apr 2026

Tracey

Do not stay here. Horrible bodily odour smell in reception and lifts. Lobby area and rooms do not look anything like the photos on the site. The TV didn’t work, no bedside tables.. no lamps, no waste bin. Bed uncomfortable. HORRIBLE.
Area around not great lots of unusual characters
Take my advice and choose another hotel.
As a solo traveller too I didn’t feel safe.

Self

8/10

Excellent

19 Apr 2026

Susan

No parking took over hour to find parking that cost £30 wasn’t told that parking area was under construction otherwise all fine

Friends_and_family Friends

4/10

Poor

19 Apr 2026

Heather

Hotel taken over by new ownership since booking made. Major construction work going on outside. Car park a building site. Hotel looks like it couldn't possibly be open from the outside! Some rooms unbearably hot due to sun shining through windows that don't open. Rooms clean but paint/plaster dried onto floors/surfaces and TV screen. No soap, shampoo gel or rubbish bin. The only good things were the polite receptionist and convenient location to the utilita arena (main reason for booking). We wouldn't stay here again.

10/10

Exceptional

17 Apr 2026

Andrew

Really convenient for the city, rail.

Self

4/10

Poor

14 Apr 2026

paul

What breakfast…?? There was no breakfast available despite you stating continental breakfast available. There was a kettle in the room but no cups to drink out of …no tea / coffee / milk/sugar …so the point of a kettle is ..?

Partner

4/10

Poor

13 Apr 2026

Jack

Sadly this hotel is not value for money. They advertised a breakfast option but it was shut, pictures of tea and coffee in the rooms but none was in there. The hotel is a literally a building site. Builders coming in and out. Felt like I was intruding on their work. Kept being awaken by heavy doors slamming every hour by people and staff coming in and out. There was a brown mark on the bath and paint dust on the floor. The outside didn’t seem very welcoming by the sight of rubbish and dirty tissues on the floor. To be honest I left a day early because I couldn’t be there anymore. Constant problems with the door to the room not working, had to get the keycard fixed at least 5 times. Will I get any of my money back? The only thing that was good was the receptionist she was so polite and helpful to me and my girlfriend. Any problems she would always help. So until this place shuts down and gets things sorted I won’t be coming back here. It’s needs to be shut so all the problems can get fixed and addressed then people will start coming back and start trusting this hotel.

Partner

2/10

Poor

13 Apr 2026

Simon

The hotel advertisment is nothing like it states. The cleanliness outside to inside is very poor. We booked a double room and have us two single beds .We comlined and we did get a double room. The toilet was not cleaned ,dust on the headboard where you write your name in it. Television did not work,tea stains on window ceil, no kettle in the room.definetley will not be going back. No car park we were told that the hotel is under new management and work is in progress. The hotel room is nothing like the pictures .

Partner

2/10

Poor

12 Apr 2026

Lianne

The hotel was impossible to find. There was no signage, blacked out windows and the neighbouring building had white washed windows that looked closed up. On the other side of the entrance had gates closed up with a padlock and chain with a sign saying academy. It really looked like a disused building! We drove around trying to find a car park that doesn’t exist, despite the email the day before our stay giving us parking instructions. We had to pay £30 parking at a nearby car park and walk. We booked a room with a view but the windows had a film blocking out any view. There was no soap in the room! No kettle apart from a drink station down in the lobby, which had cold water in the urn and no cups. Later in the evening a different member of staff told us of a free parking elsewhere but when we asked when we checked in, they didn’t help us. No bedside tables, very basic. We booked a twin but had to separate the beds ourselves.The mattress was full of craters where there were large dips. Booked a deluxe room but it seems that they are all just standard which we paid extra for. Not like the photos. Room was hot, unable to open windows. Only 1 pillow each and no spares. Key cards kept failing to work even though a conscious effort was made to keep it away from our phones. Seemed to have some recent decor updates but very basic and plain. Doors are very loud and bang shut so very hard to get any sleep. Great location for the arena but otherwise needs a lot of sorting Except refund!

Friends_and_family Family

2/10

Poor

11 Apr 2026

Ruhee

No

Friends

2/10

Poor

10 Apr 2026

Shane

The staff are very rude

Partner