Name: The Parkgate Hotel
Address: Westgate Street, Cardiff, GB

10/10

Exceptional

04 Aug 2026

Kieran

Clean room, good location, great staff!

8/10

Excellent

02 Aug 2026

Helen

The check in and welcome was lovely and personal. Our room was huge, spotless and the bed was really comfortable. Well stocked with good quality coffee bags and tea and the toiletries smelt amazing. The shower was big, powerful and immaculate. Good breakfast buffet with artisan bread and fresh pastries and the staff were polite and cheerful. We would definitely like to stay here again.

10/10

Exceptional

01 Aug 2026

Caitlyn

Had a lovely stay at this hotel! The staff were amazing, the room was clean. The beds were so comfy and the pillows were fab, wish I could have brought them home!!
We had complimentary extra stay for an hour, would definitely recommend this hotel. Can’t wait to come back!

8/10

Excellent

31 Jul 2026

Rachel

Excellent, central location. Beds very comfortable with great quality linen. Quiet and a good nights sleep…but…
Very disappointed you had to pay extra to use the pool as the hotel is not a cheap option.
Breakfast was disappointing- felt mass produced and not much space around the tables.
Staff pleasant but we didn’t feel special.
On balance great location but expensive.

10/10

Exceptional

30 Jul 2026

Sophia

Beautiful hotel and very comfy beds!

8/10

Excellent

28 Jul 2026

Paul

Perfect location for Train station and shopping . Loved our stay at The Park Gate staff were very welcoming at reception especially Richard . Huge comfortable bed and complimentary Prosecco brought to the room to celebrate our Ruby anniversary.
Room was lovely apart from the carpet which needed cleaning . Looks like children may have stayed in the room recently. Great thermal suite experience had the whole room to myself .
Would definitely stay here the next time I visit Cardiff. Thank you

10/10

Exceptional

28 Jul 2026

Isobel

Fantastic hotel! From check in to check out and everything in between- absolutely smashing! Staff were really lovely, genuinely pleasant, efficient and helpful. Rooms were beautiful, very comfortable and spotlessly clean. Beds/pillows are very comfy, bathroom is a dream- products smell lovely and a great power shower. Theres a lovely outside courtyard area. We would/will return here without hesitation. Hotel is perfectly placed for train station and castle and city centre. Thank you again :)

10/10

Exceptional

27 Jul 2026

Roy

Stayed at The Parkgate Hotel over two nights. Hotel is a short five minute walk from Cardiff Central Station and on arrival, check in was effortless with reception staff explaining all the important amenities and services well, was in no doubt where and what was available during our visit.

Breakfast service was first class and we also enjoyed the evening Wellington Experience menu in the Shorting Room Restaurant which definitely lived up to our expectation, from the welcome and seating, champagne cocktails on arrival and the three courses, all first class with no doubt.

My only gripes may be small but would have been a concern for us on a longer stay. Surprisingly no mini fridge in the room, a lack of hooks for hanging within the bathroom space, no luggage rack so our suitcases had to be opened up on the floor and only six hangers in the wardrobe. That said I would certainly book at the Parkgate again if travelling to Cardiff, a true four star experience.

10/10

Exceptional

27 Jul 2026

Neil

An absolutely amazing experience at the Parkgate Hotel. The staff are so thoughtful and charming. Super-central location. Unassuming luxury.
If there was any quibble, it would be that we thought access to the spa was included in the price, which it wasn’t. Other than that, highly recommended!

10/10

Exceptional

26 Jul 2026

Sadie

Wonderfully presented hotel, with attentive staff in an ideal location.

6/10

Pleasant

26 Jul 2026

Oliver

No use of the spa even though the pricing of the hotel / advertising seemed to show the spa… 42£ for access for anyone wondering.
The staff weren’t overly attentive and the service was slow.
Simple things were missed, such as we asked for twin rooms and got a double.
Rooms felt a bit small for the price.

Good location for the hotel and the breakfast was very good. Lovely building and comfortable beds.

10/10

Exceptional

23 Jul 2026

Karen

All staff were excellent especially the gentleman who checked us in very pleasant and helpful
Ideally located if you travel to Cardiff by train or bus
Lovely atmosphere
Great room
Lovely breakfast
Definitely stay again

10/10

Exceptional

23 Jul 2026

Patricia

I shared a twin room with my sister staying for two nights. The room was clean and well serviced, however, there was very limited wardrobe space for long dresses and trousers. To make more space we had to move the ironing board from the wardrobe which wasn’t ideal.
The staff were welcoming and friendly and anticipated our needs by offering to carry our cases down the few steps when the small lift at the entrance wasn’t working.
Breakfast was excellent with a good choice of hot food and pastries.

10/10

Exceptional

22 Jul 2026

Robert

Great hotel, very central Food was great as were rooms and staff. Parking is a bit of a mare. Would still return

10/10

Exceptional

22 Jul 2026

Basel

Very good location

10/10

Exceptional

21 Jul 2026

David

Extremely friendly staff, fab hotel

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Gemma

Super helpful and friendly staff throughout the hotel which really elevated our stay.

Partner

10/10

Exceptional

20 Jul 2026

Gavin

Great time

Partner

10/10

Exceptional

19 Jul 2026

Richard

This is a wonderful hotel. The room was amazing as was the restaurant. Easy walk to the castle, shopping and restaurants. The lack of parking or a place for drop off/pick up is annoying.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

alfredo

Limpieza atencion

10/10

Exceptional

16 Jul 2026

D

All fabulous, would definitely stay again

10/10

Exceptional

15 Jul 2026

Richard

Great Location handy packing close by

10/10

Exceptional

14 Jul 2026

Peter

Amazing ,very clean room,very helpful staff,excellent breakfast.

Partner

10/10

Exceptional

13 Jul 2026

Arron

Great stay, helped to our make the experience of Cardiff better

10/10

Exceptional

13 Jul 2026

Nicola

I arrived late in the evening and was delighted to arrive at the parkgate hotel. My room was beautiful, staff so helpful and my breakfast the next morning was lovely. Will definitely stay again.

10/10

Exceptional

11 Jul 2026

Carol

I thoroughly enjoyed staying here. Its proximity to the train station was appealing to me, but I liked the location for many other reasons as well — close to shopping, restaurants and sights while still being quiet. The staff was excellent and the spa a wonderful indulgence. I was in a suite and loved the huge sofa to relax in!

10/10

Exceptional

10 Jul 2026

Karen

Everything was great thank you for the great stay!

Friends_and_family Family

8/10

Excellent

07 Jul 2026

MIRELLA

The staff at the bar wasn’t very professional !

Family

8/10

Excellent

06 Jul 2026

Laurel

The location hotel is a few minute walk from Cardiff Cin

10/10

Exceptional

06 Jul 2026

Rebecca

Exceptional in every way. Great staff, restaurant and rooms.

Family_with_children

10/10

Exceptional

06 Jul 2026

Stephen

What a beautiful hotel The Parkgate is. We couldn’t have picked better for our stay in Cardiff. The check in was very welcoming and warm, we had arrived early and were very grateful our room was ready.
The decor of the hotel was fitting for its history and it was immaculate throughout.
Our accessible room was spacious and very well equipped for a perfect nights stay. Breakfast was also a positive experience with great produce and friendly service.
A luxury experience on every level. Thank you to the lovely staff and the beautiful accommodation.

Partner

6/10

Pleasant

05 Jul 2026

Scott

Carpet in room had 2 large stains apart from that it was nice. Felt quite judged by the staff upon our stay as if we were not worthy of staying there. I was treating my girlfriend for a nice quiet weekend away and didn't feel very welcome there by the staff. Don't quite feel the price of our room was reflected in our stay. Neither of us opted for breakfast due to the high extra cost. Would rather go to a nice cafe than spend that much if I'm really honest.

I understand the need for taking card details etc for security against potential damages but it would be nice to do this before arrival and check in. Wasn't made aware until arrival when staff required and demanded £50 be paid. I have no objection but if you are doing this it should be notified before arrival surely.

Unless staff are more receiving of all guests, the hidden costs are outlined clearly and the price reflects the true value of a nights stay I won't stay again.

Partner

10/10

Exceptional

05 Jul 2026

Jeannette

Lovely stay for hubby's birthday

Partner

10/10

Exceptional

05 Jul 2026

Allyson

We thoroughly enjoyed our stay. The staff were so welcoming, the room gorgeous and I don't think we'd stay anywhere else.

Family

8/10

Excellent

04 Jul 2026

Francesca

Lovely hotel. Great location. To nit pick: the late night in room service menu was very limited. You have to pay extra to use the hydro spa amenities which is far from ideal.

Partner

8/10

Excellent

03 Jul 2026

Trish

Staff are really lovely and after having our first night disturbed with noisy neighbours and then the bin delivery the next night morning the staff are making sure my next stay is quiet. Excellent choice for breakfast and beautiful hotel. Ideal location in the city centre very close to train station. Very safe for single female.

Friends

10/10

Exceptional

03 Jul 2026

Ahad

Small issue regarding the parking as we had to use the public parking - otherwise the hotel including staff and everything was great.

Partner

10/10

Exceptional

03 Jul 2026

Iwan

Clean Room, Great staff. No parking however

Partner

10/10

Exceptional

30 Jun 2026

Matthew

Really excellent hotel. Stayed before and I’ll stay again.

10/10

Exceptional

29 Jun 2026

Anthony

Stayed here before and came back as we were attending a gig at the stadium. Being so close to the stadium was super convenient. The staff are super nice and the rooms are clean. Would definitely stay here again

Partner

10/10

Exceptional

29 Jun 2026

David

The Parkgate is centrally located and a fantastic option when visiting Cardiff. The service is great and the room was well appointed. The breakfast buffet was really good!

Partner

10/10

Exceptional

28 Jun 2026

Anouska

Amazing hotel! Comfy beds and spotlessly clean. Staff were really attentive too.

Friends

8/10

Excellent

25 Jun 2026

Ema

Beautiful hotel! The staff were super helpful and the facilities were perfect. The room was perfect and large. Very well maintained and clean. Personally I would have preferred a little amenities kit in the bathroom and I was slightly disappointed with the breakfast. With a buffet I expected more items on the menu and some of the pastry and hot food tasted quite stale which was disappointing considering the price. Overall, lovely hotel.

Self

10/10

Exceptional

24 Jun 2026

Catherine

Very kind, friendly and helpful staff. Breakfast was great. There is no parking on site or even that close, but the staff helped us unload and load our luggage in the little alley and the car park was about a 5 minute walk -- not too bad. The spa had a few issues with scheduling for us, but they resolved the issues. Overall a very lovely hotel that I highly recommend! Look forward to returning!

Partner

10/10

Exceptional

24 Jun 2026

Michael

Excellent service great breakfast lunch and evening dinner at the restaurant Superb room and great staff at the hotel.

Self

10/10

Exceptional

23 Jun 2026

Jennifer

From the moment I was greeted by front of house staff at check in on Sunday until today when I sadly had to leave and come home 😊, I couldn’t fault any member of staff. Everyone was professional yet friendly, nothing too much trouble. I arrived before check in time and they were happy to look after my suitcase so that I didn’t have to drag it through Cardiff with me then took it straight to my room so it was there when I returned. The room I had was spotless as usual, with lovely toiletries, robe, etc. and I even had a room with a view this time of The stadium and tip of the Castle in the distance. The hotel itself is a beautiful building and feels special. This time I only had breakfast food wise while there and was good quality, and a great selection. I also had a wonderful massage at the spa and would highly recommend my spa therapist Moitshepi who was gently spoken, friendly and performed a brilliant, relaxing full body massage. I basically didn’t want to leave! Thank you everyone at The Parkgate Spa, can’t wait to come back!

Self

10/10

Exceptional

23 Jun 2026

Philip

THE HOTEL WAS EXELLENT STAFF WERE BRILLIANT NOTHING WAS TO MUCH TROUBLE
FOODVWAS FIRST CLASS BAR STAYED OPEN UNTIL LATE EVERYONE WAS FRIENDLY AND HELPFUL FROM THE CLEANERS UPTO MANAGEMENT ROOM WAS SPACIOUS AND SPOTLESS WE HAVE STAYED THERE ON TWO OCCASIONS BEFORE AND WOULD DEFINATLY STAY AGAIN

10/10

Exceptional

23 Jun 2026

Andrew

Good food, had Sunday lunch and breakfast

10/10

Exceptional

20 Jun 2026

John

Great location lovely room fab breakfast very helpful staff

Partner

10/10

Exceptional

17 Jun 2026

Jane

As always a lovely one night stay! Thank you

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Adam

W

10/10

Exceptional

17 Jun 2026

Richard

Just beware you need to book ahead for the spa and there's an additional cost.

10/10

Exceptional

15 Jun 2026

Russell

Just a fantastic short stay.

Staff were super helpful, courteous and attentive. The room was clean and the beds were wonderfully comfortable.

Will stay there again

Partner

10/10

Exceptional

15 Jun 2026

Phillippa

Lovely hotel, ideally situated in Cardiff centre and 5 minutes from train station.
Rooms were well appointed - very comfy bed and pillows, a quiet, efficient air con and a great bathroom with shower.
Breakfast was excellent - plenty of choice and it was nice to see that local produce was used. Plates were cleared and tables tidied very quickly.
All the staff worked hard and were welcoming and friendly.
Would stay again.

Partner

10/10

Exceptional

15 Jun 2026

Miacalla

I would like to thank all the staff for a warm welcome beautiful place lovely hotel friendly people can’t wait to come back and stay great value for money thanks again see you very soon

10/10

Exceptional

15 Jun 2026

Alison

Gorgeous hotel, excellent staff and fabulous food.

Partner

2/10

Poor

14 Jun 2026

Isabelle

Bit disappointing to be honest. Booked via Expedia specifically for a sauna/pool and then found out despite being listed as a hotel with pool in the filters it's a prebooking required and hefty extra fee..! The lady was lovely and apologetic so no issue there but I wouldn't have paid for this hotel marketed as having a pool, sauna and lovely rooms (the photo on the website of my room does not reflect the room I'm in).

Not only that but my room is sandwiched between the lift and further rooms, a corner room. With no natural light overlooking the loud bar that kept me up for HOURS and meant my corporate work event the next day didn't go anywhere near as smoothly as it should have. I booked my coworkers into the IHG down the road and their rooms were much nicer for a cheaper cost. Hopefully my review helps people to look into things a bit more before committing to booking the more luxurious option as it really left me feeling exhausted and underwhelmed.

10/10 team though. The hospitality and service was great and suggests they do look after those who work for them.

Self

10/10

Exceptional

14 Jun 2026

Sally

This hotel is absolutely amazing. The architecture is stunning and decor is beautiful. Everywhere was spotlessly clean. The rooms are spacious with really comfortable beds. We had a wonderful stay and cannot wait to come back. The Receptionist that greeted us and checked us in was wonderful - I wish I had taken his name. He was so helpful with advice about the area and was friendly and welcoming. An amazing member of staff. To be fair all the staff were really good! A wonderful stay.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Philip

Lovely hotel. Very clean- brilliant location. Cant fault it

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Amy

Beautiful hotel, the staff were friendly and professional. Would definitely stay again. Good location.

Partner

10/10

Exceptional

12 Jun 2026

Clare

Spotlessly clean and really comfy bed!
Staff really helpful and breakfast was delicious.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Doris

A wonderful old-world experience of exceptional service and luxury, The hotel is conveniently located to be able to explore Cardiff on foot from that park and castle to shops and restaurants. Our room was beautiful, comfortable and quiet looking out onto an inner courtyard. The spa is also highly recommended as well as their 5* breakfast.

Friends

10/10

Exceptional

08 Jun 2026

Elena

Room was very clean lovely shower, the staff were very friendly and helpful. Breakfast was good.

Self

4/10

Poor

07 Jun 2026

mathew

upon arrival we was told we would have to pay to use the pool facilities.
we ordered room service and was told we would have to wait 45 mins for it to arrive having us go down to reception as the phone in room was not working.
The fire alarm went off at 23:50 waking us up which left is with a poor night's sleep.
And there was no parking at the property or secure carpark nearby which resulted in us paying an extra £32 for overnight parking

Partner

10/10

Exceptional

06 Jun 2026

Tara

Easy check in, attentive staff, brilliant stay and close to all central Cardiff amenities!

Friends

10/10

Exceptional

05 Jun 2026

Gareth

Fabulous one night stay at the Parkgate. The hotel is immaculate and our room which was upgraded was equally as fabulous.

Location is amazing, close to everything Cardiff has to offer and whilst we were visiting from Cardiff, I’d recommend this to anyone travelling to the city!

Spa facilities were incredible, small but well appointed and very relaxing with wonderful views out over the city and beyond.

Best thing though were the staff. From the front desk, to restaurant staff, to the cleaners who quickly came when I accidentally smashed a glass in the room. Everyone went above and beyond to make your stay special and welcoming.

Partner

8/10

Excellent

02 Jun 2026

Tracey

Staff were very helpful and friendly

Business

10/10

Exceptional

02 Jun 2026

Karen

Room was too warm but otherwise fab stay

10/10

Exceptional

02 Jun 2026

Gerard

Excellent location. Close to station and city centre. Great breakfast. Staff very helpful and knowledgeable. Highly recommended

Self

6/10

Pleasant

01 Jun 2026

Elysa

Clean room, however I did notice stains on bed that was not changed for me. Everything else was excellent including the room service food. There was an extra room charge which I have no clue what’s it for, as I did not take anything from the hotel and I was charge 35£:)

Partner

8/10

Excellent

01 Jun 2026

Pablo

All in all this is a very good hotel. We stayed in a junior suite which had a Nespresso machine, nice gowns, a very nice shower and a huge comfortable bed. It might be nice if the hotel provides some moisturiser as my wife expected that a hotel at this level would. A couple of areas of the room were slightly dusty but nothing too much. The staff were great and the breakfast had a good selection. We also enjoyed a few drinks at the bar. The hotel is fabulously located for town and very close to the train station so would certainly recommend.

Partner

10/10

Exceptional

31 May 2026

Jim

Just a really nice stay - room was great, staff were great… everything was great

Partner

8/10

Excellent

31 May 2026

Bhavisha

Lovely location, staff are extremely polite and helpful. Very clean too.

Partner

10/10

Exceptional

30 May 2026

john

Great hotel. Excellent staff.very good breakfast

Partner

10/10

Exceptional

29 May 2026

Diane

Emily at the desk was amazing! Helpful in every way. Hghly recommend the Parkgate for a Cardiff stay.

10/10

Exceptional

26 May 2026

Helen

Modern hotel with lovely spa. Only criticism is that there was a really loud musical performance going on in one of the function rooms (singer and guitar) which filtered through to the restaurant mixing with the background music. Easily solved if doors were closed.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Reece

The room was lovely, though it would have been great to have a mini fridge. Other than that, it was fantastic! The breakfast was also very nice

Partner

10/10

Exceptional

25 May 2026

Angie

Fabulous hotel.
Great customer service.
Gorgeous room on 5th floor with fantastic voew of stadium.
Breakfast was perfect

Partner

10/10

Exceptional

24 May 2026

Carlos

A classy hotel. Loved it.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Patricia

I loved this hotel and found it beautiful and clean. Extremely safe to stay on my own and ideal location for shopping and the stadium. Brilliant choice for breakfast which could be hotter though. All staff were really lovely and polite.

Self

10/10

Exceptional

21 May 2026

Gwynfor

The hotel was central to theshoping centre and a stone throw from the train station
The resteraunt was excellent ha

Partner

10/10

Exceptional

20 May 2026

Jason

Excellent location; deluxe double room was large, comfortable and quiet; good breakfast; nice staff. Good value for an upmarket place. Will definitely stay again.

Self

10/10

Exceptional

19 May 2026

Tamara

Wonderful staff.
Great location.
Excellent suites.

10/10

Exceptional

19 May 2026

Simon

Fabulous staff. Great location. Lovely rooms.

Partner

10/10

Exceptional

19 May 2026

Craig

Really great welcome at reception and lovely rooms

10/10

Exceptional

18 May 2026

Elmer

Absolutely beautiful property that we thoroughly enjoyed during our three-day stay. The location is ideal—right in the center of town and within easy walking distance of most major attractions and many excellent restaurants.

The staff were exceptionally accommodating and made us feel very welcome. We had rented a car while visiting the UK to explore Wales, and because there was no convenient place directly in front of the hotel to unload our luggage, the staff graciously came across the street to help carry our bags to our room.

Aside from this minor inconvenience, our stay was outstanding. This is a wonderful place to stay, and we would not hesitate to return.

Partner

10/10

Exceptional

18 May 2026

Daniel

Love our stay! Very helpful staff, exceptional room with plenty of room. Very comfortable bed and pillows.
We exceptionally enjoyed the dinner at the Sorting Room. Excellent wait staff and delicious food. Our only complaint was the background music was not suitable for fine dining. Better for clubbing!!

Partner

10/10

Exceptional

18 May 2026

Nicola

Yes, the breakfast was very good and the staff super helpful.
The same applies to when we checked in and had dinner.
We had actually booked for 3 beeks ago through a 3rd party and had to cancel due to illness. The 3rd party were very unhelpful and did not want to allow us to rearrange but the staff at Parkgate did all they could to allow us to arrange an alternative date which we were very appreciative of.
Mo was our waiter at dinner.

Partner

10/10

Exceptional

17 May 2026

paul

Spotlessly clean hotel with very helpful staff.

Self

8/10

Excellent

17 May 2026

Michael

Very new and fresh.

Self

10/10

Exceptional

16 May 2026

David

Everything was really enjoyable staff were really helpful really enjoyed our stay

Friends

8/10

Excellent

16 May 2026

Igor

A great hotel with very nice and helpful friendly stuff. The only problem: a tiny spa, which barely fits a few people and you need to book in advance. That was a huge disappointment.

10/10

Exceptional

15 May 2026

Lance

Staff were helpful and friendly! The location is the best! Easy to see all the sites and we were able to walk to everything. Breakfast was excellent and the Hotel is a 5 min walk to the Train Station!

Partner

10/10

Exceptional

15 May 2026

Sue

I checked in after a delayed train journey from London into an oasis of calm …❤️
I was given a complimentary upgrade to a suite which was fabulous… my room was so comfy luxurious and clean.
Great selection of tea coffee and other complementary beverages plus alternative milk which I needed ❤️can’t wait to return next month… thank you

Self

10/10

Exceptional

15 May 2026

Marc

Fabulous stay , room clean ,staff amazing,
Breakfast not so good ,to dry

10/10

Exceptional

14 May 2026

James

Perfect stay.

6/10