Park Lane Aparthotel

6/10

Pleasant

05 Jul 2026

Dave

Nothing wrong with the apartment/building but it was too hot- even when the outside was cool. 20/21 degrees outside and the room temperature was 29 degrees, even with window open/cool breeze and 2 fans on. Other guests had same experience as well. Shame as everything else was great

Partner

6/10

Pleasant

21 Jun 2026

Grenville

The location was excellent for us as we wanted the museum, almost opposite, and the Conservatoire only some ten minutes walk. It was also some distance from the stadium, where a very loud concert was taking place. Shops and restaurants were within easy walking distance.

Much time would have been saved if the entrance instructions had explained the main entrance is not in Park Place but in St Andrew's Place. When checking out, we found two plastic cards which presumably could be used instead of having to key in security numbers each time, but this was not explained.

Accommodation is tiny and pretty basic. Likewise the shower room lacked any refinement such as somewhere to put your washing things and the floor had not been cleaned properly.

Partner

10/10

Exceptional

31 May 2026

Donna

Great stay. Lovely, modern, clean apartment. Only negative was the heat/temperature. There was a bit of a heatwave outside and the Dyson fan provided did nothing to cool the roasting apartment atmosphere. Aircon would have been welcomed but aside from that I would happily stay again (as long as there’s not a heatwave!).

Self

8/10

Excellent

27 May 2026

Taylor

The staff was great, amazing and effective communication throughout the stay. The room was quaint and cozy and close to everything I needed. Also loved having laundry on site. Remember, it is still a hotel, so the beds aren't the most comfortable and the water temp and pressure took some adjustment, but all in all, was a great space to stay

Self

10/10

Exceptional

27 May 2026

Martin

Lovely rooms and really great location. Perfect for us as a young family, where we could go out in the day and then pop back for a break or for lunch before heading out again. Would definitely use again if visiting Cardiff.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Nadim

Close to places,
Service was really good when checking in.
Helped with all the queries I had

Partner

2/10

Poor

28 Apr 2026

Rohan

The room was very dirty and unhygienic, so i could not stay.

There were silverfish and insects of the bathroom floor with mouldy grouting, spit stains on the mirror, and very dirty flooring. Very hot in the room with no windows. Very unhelpful staff members also, super disappointing but didnt look like the pictures

10/10

Exceptional

27 Apr 2026

Arfon

Room was very clean only downside was it bit noisy at night due to its location otherwise very good stay

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Mike

Great location and competitive pricing for when rugby events are on in the city.

Partner

10/10

Exceptional

16 Mar 2026

Graham

Great location, quick response from helpline, easy entry and exit.

Partner

8/10

Excellent

13 Mar 2026

matthew

The room was just as described and in a great location. Comfy bed and great shower

Partner

8/10

Excellent

23 Feb 2026

Krysti

Nice space. Easy checkin. Good walking around location.

10/10

Exceptional

08 Feb 2026

sandhya

I very rarely write reviews. I was in cardiff for work. It was a lovely studio. Nice clean room, TV, wifi, hotshower. Stone throw from town but nice quiet road. I wasn't driving so can't comment on parking. Instruction was sent via email but I received a phone call prior too. Very easy Instructions.

Business Self

10/10

Exceptional

15 Dec 2025

Nick

Great

Partner

8/10

Excellent

08 Dec 2025

John

Process seemed smooth, got my enail prior to arrival, all codes worked, room was clean and comfortable. Good location close to City centre.

6/10

Pleasant

03 Dec 2025

Veli-Matti

Communication with roomservice didnt work

Partner

10/10

Exceptional

24 Nov 2025

Jay

Great location right in the city centre. Room was clean and simple exactly what we needed for a cheap break to see a friend at the university

6/10

Pleasant

23 Nov 2025

Hannah

The apartment was in a secure, excellent location for exploring Cardiff. However, we felt the apartment was quite dirty upon arrival and lacked a lot of the basics you’d expect for the price we paid. The bathroom was mouldy, with stains on the bathroom floor and only half a toilet roll left for the entirely of our stay. The shampoo dispenser was broken, and so was the blind rail (we were able to fix this easily ourselves, but that’s not the point).

Partner

10/10

Exceptional

16 Nov 2025

Adam

Very clean & close to the center

Partner

4/10

Poor

15 Jul 2025

David

Great location and price very good. Room ok for a short stay. Unfortunately we stayed when really hot and there is no aircon or windows that will open so like an oven in the hot weather. Blinds do not fit too well so let light through.

Leisure Partner

8/10

Excellent

27 Jun 2025

Tash

Nice little apartment to stay at, the only thing that let it down was how incredibly hot it was. There was a fan provided but it generally blew hot air back. I would come back but probably just in the winter.

Leisure Partner

10/10

Exceptional

25 May 2025

Steve

Rugby 2025

Good rooms at a decent price, very central for all in Cardiff

Friends_and_family Friends

10/10

Exceptional

04 Mar 2025

Lotta

Very nice aparthotel

This is a nice and clean apart hotel. Near city centre, the museum and uni. Perfect to make your own breakfast and more if you like.

Partner

8/10

Excellent

28 Feb 2025

Karen

Did the job!

Convenient location, well maintained. Studio room a little small, but fine if you dont intend to spend much time in there. The window by the door was an odd choice and during the night let light into the room. Take an eye mask!

Partner

2/10

Poor

26 Jan 2025

E.Regina Vieira de

Prior to making a reservation, I read the reviews. They were mixed but one caught my attention: “Not safe. Do not stay here.” After my one week stay, I totally and completely agreed with that review. Due to deranged drivers and their ultra loud jalopies, the apartment was super uncomfortable. Due to clueless people who won’t take “NEVER” for an answer - they had keys to the adjacent apartments and caused all sorts of unpleasantness. They made the entire building feel unsafe.

During the first three days and nights, I heard disturbances caused by inconsiderate and undesirable people attempting to make contact when no contact is desirable. On the fourth and subsequent days and nights, the disturbances turned into torture. Someone would go to the apartment above mine and pound the ceiling with a heavy metal object.

At first glance, the apartment looked alright. When I attempted to close the roller blinds, their beaded chain split into two in the living room and came all the way to the floor in the bedroom. Those curtains do not allow for any privacy. The roll of toilet paper fell to the floor when I touched it; its handle was broken. In the kitchen, an unwashed pan had grease in it. The colander had a sticky, unwashed substance in its perforations.

When moving my luggage outside the apartment, I met two housekeeping staff. The female reeked of perfume; it was unbearable. While I arranged my luggage outside, she kept banging the kitchen cabinets doors with full force.

Business_and_leisure Self

8/10

Excellent

30 Nov 2024

Pramila

Great location with all the amenities

Partner

10/10

Exceptional

12 Oct 2024

anna

Pleasant accommodation close to university, with cooking facilities
Accommodation was clean , warm and had everything we needed for our stay. Only issue is no on site parking but parking in nearby streets is possible (payable and maximum 5 hours) with a larger NCP car park within 5 minutes walk
Would stay there again and would recommend for a short stay.

Business Family

6/10

Pleasant

23 Sep 2024

cheryll

Review

The apartment is in a great location close to everything but the condition of the apartment wasn’t clean we went out and brought mats for the shower because it had mould in it also the bedrooms had dust that thick under the beds and bedside tables
Would I stay again most probably not

Friends_and_family Family

8/10

Excellent

09 Aug 2024

Yan Hei

Good

For the price, it is decent place to stay. Right next to city centre and a large park. I got the studio apartment, it gets quite warm in there when I visit. The extractor fan isn't quite strong enough to cool the room. The bathroom is tidy enough but the drain was blocked so shower tray fills up with water and when I arrived the face towel supplied are lying on the wet floor...

Business

2/10

Poor

08 Aug 2024

Neil

Unsafe-Do not stay here

Putting

Self

10/10

Exceptional

06 Aug 2024

Sam

Perfectly nice enough

Perfectly nice for the price. Bathroom a little small but the shower was nice. Very good location. Nice coffee shop in the park.

Business

8/10

Excellent

03 Aug 2024

Simranjeet

It was a great area, walkable to the city centre and Cardiff Castle. Room was nice and spacious, good for 2 people. The only downside was that there was no AC and the fan that was provided barely worked so it was very warm in the room. As we were on the ground floor, by opening the window it didn’t help at all as it was covered from outside so there was no ventilation.

Leisure Friends

8/10

Excellent

03 Jun 2024

eyal

Weekend in Cardiff

We had 3 apartments
1. The fridge was freezing the food
The second we couldn’t close the freezer
The are giving only one roll of toilette paper for a family of 4
The main door of the building is not locked so every one can get inside check out time is 1100 so why the cleaning man arrives at 1030
The location is great

Friends_and_family Family

10/10

Exceptional

01 Apr 2024

Prem Kumar

It's a comfortable place for stay.

10/10

Exceptional

11 Mar 2024

Michael

We were thrilled to find this property at a reasonable price and great location during Six Nations.

Communication from the property was clear and timely.

The shower had been damaged by a previous tenant, so I sent an email to the property and two friendly gents came to fix it within 2 hours. Great response!

Queen Street shops and a Tesco are a 10 minute walk away. Central Cardiff arcades are 15-20 minutes away.

When we come back we will look to reserve this space again.

Leisure Family

2/10

Poor

04 Feb 2024

David

Place seemed empty. I was put in room 1. Was noisy all night from ppl passing snd traffic. Would I stay again? No. I d rather pay £100 more to stay in the park gate or Hilton and have a good nights sleep.

8/10

Excellent

29 Mar 2022

Mazhar

Great stay and location. The only thing room too hot and not possible to drop temperature.

Leisure Family

8/10

Excellent

27 Mar 2022

Marsha

Very central with good self catering amenities

Business

10/10

Exceptional

09 Feb 2022

Vitor Manuel Cordeiro

Very convenient location and easy to walk everywhere.

Business Self

4/10

Poor

06 Feb 2022

Clare

We were given the wrong key code and had difficulty getting into the property. When we tried to phone the office of Parklane by Urban space nobody answered. Once we were into the property we had to take turns having a cup of tea as there was only 3 mugs, there were 4 of us. 1 of the mugs looked like it had been used by the previous occupier as a toothbrush holder there was grime and toothpaste dribbling down the side of the mug which had not been washed and put back in the cupboard! We couldn’t get hold of the management company by phone as every time it rang it just disconnected so I emailed them, they then sent somebody round to bring another mug and did a quick clean of the property.However the place was still an absolute disgusting state even after a quick clean. There was food left in the freezer from the previous occupier and costume jewellery left in the second bedroom which was obviously from the previous occupier, the bathroom hadn’t been cleaned at all it was disgusting, the shower caddy had a buildup of black grime from what appears to be months of dirt, the microwave oven/oven hadn’t been cleaned and was full of crumbs and splattered food on the side, the skirting boards had fluff and dust all over them as did the floor the cooker hood was thick with grime and my daughters white socks were black on the bottom from the floor not being cleaned. We were unable to get hold of the Management company.Expedia were looking into this however they haven’t replied in a month

Leisure Family

10/10

Exceptional

08 Nov 2021

Gabsile

Pristine rooms

My stay at Parklane Aparthotel was amazing.
The apartments are very well located in Cardiff, very close to parks, museum, shopping centre, entertainment, train station.
Even though in a busy area but the facility was safe and is very well kept. Rooms are spotless clean! With nice self service,fully equipped kitchen with eating area, a shower and toilet, desk and very comfortable bed. Ironing items are provided in each room as well as a hair dryer.

Business

10/10

Exceptional

01 Nov 2021

Jason

Really clean, comfortable and spacious. A little noise at times but a decent nights sleep.

Friends_and_family Family

8/10

Excellent

02 Oct 2021

Barry

Good location, recommended !

Very clean studio-type place to stay. Yes it was comfortable.

There is some (but not much) free weekend on-street parking fairly nearby, in the Salisbury Road area.

The main parts of the city centre a easy walking distance.

Our main drawback was it being a bit costly and communication about the self entry was initially lacking

Partner

10/10

Exceptional

13 Sep 2021

Liliana

The room/studio was really nice and clean. We had everything we needed.

Leisure Partner

10/10

Exceptional

27 Aug 2021

robert

Apartment

Good location close to center had everything in for a short stay

Business

8/10

Excellent

28 Jun 2021

Kelly

Apartment was great , perfect for what we needed it for , location was perfect and would book again.

Friends_and_family Friends

2/10

Poor

20 Dec 2020

Chloe

Please AVOID this place!! Cleanliness was ZERO!

Please don't waste your hard earned money on this place. There are plenty of other places in Cardiff for the same price, if not lower price, to stay and are far better than here!

The check in was easy to understand as per the emailed instructions, and was a good way of a contactless check in. We can't fault that.

The room was dirty upon arrival, with crumbs on the floor, dirty towels, bugs in the bathroom, dirty shower screen, dirty sinks and taps in both the bathroom and kitchen, absolutely disgustingly dirty kitchen utensils and utensil holder, no bin bags in either bin, and the smell of the place was utterly horrendous. I've had to wash every single thing we took away with us upon returning home as the smell lingering on everything was awful!

Hotels.com contacted tbe property owner on our behalf who said they would send housekeeping to 'rectify' the issues with cleaning, however it made absolutely zero difference to the cleanliness as the 'new, clean' towels we were given were covered in black marks and the room was still no cleaner.

The bed was the most uncomfortable thing I have ever tried to sleep on. I honestly think a bench in the park opposite would have been better!

We also had someone letting themselves into our room numerous times during our stay, without as much an explanation as to who they were!! Not great considering the current Covid situation! We don't know who they were, what they wanted, or if they were Covid free! Which has made us very angry!

Partner

10/10

Exceptional

23 Nov 2020

Josephine

Stay here

The staff here are phenomenal. It was absolutely lovely, a genuine pleasure

Business

6/10

Pleasant

25 Jun 2026

Rodolfo

O calor tornou a estadia menos agradável do que poderia ser. O quarto não tem aparelho de ar condicionado. Há uma área ampla, semelhante a um coworking, muito bem montada. Pedi para imprimir uma página (uma apenas) e responderam para procurar um outro lugar, simples assim. Localização muito boa. Lavanderia disponível porém paga.

Self

6/10

Pleasant

15 Dec 2025

Elias

Ein Fenster wäre gut