Name: Indigo Cardiff
Address: Dominions Arcade Queen Street, Cardiff, CF10 2AR, GB

10/10

Exceptional

20 Jul 2026

Alexandra

Loved the room design, great central location and friendly, helpful staff

Self

10/10

Exceptional

18 Jul 2026

Steve

We really like the Indigo hotels. The one in Cardiff did not disappoint.
Great rooms, everything you need in the bedrooms. Bathroom was spotless with everything supplied.
Can’t go wrong, great hotel.

Partner

10/10

Exceptional

17 Jul 2026

Janaki

The music themed room was very cool with all the drawers, lights and artwork made out of musical instruments and speakers. The room itself was a nice size, quiet and very clean with a very comfortable bed. The check-in staff was helpful and friendly with good suggestions on where to go and what to see. The daily breakfast was fanatatstic, healthy, and had many vegan and vegetarian options. But again, the staff were all very pleasant and friendly. Overall, Hotel Indigo was a great stay and I highly recommend it. Well done!

Self

6/10

Pleasant

16 Jul 2026

Vjekoslav

Fabulous helpful staff. Good selection of breakfast dishes and evening meal was good but selection limited. Location ideal for shoppers and access to centre and New Theatre
Unfortunately our arrival was marred because it was difficult to find the hotel with a car and we were not aware that we would have to use an NCP car park some distance away. We are disabled and fortunately Asif kindly advised us of disabled spaces behind the hotel and checked if one was available for me, as I had to walk a long way to get into the hotel. We got a disabled space, but were reluctant to leave it during our stay, and this limited where we could go, as we could not risk not getting a space afterwards.
The worst part was that the bed was impossible to sleep in. It was very high and so soft we felt as if we would fall our every time we turned over. You could not sit on it because you slid off it. We would have left after first night, but had a show booked, so stuck it out for a second night but curtailed our stay. Reception were understanding and made a generous offer to compensate us. They admitted that the mattresses were in the process of being changed.

Partner

10/10

Exceptional

12 Jul 2026

Raymond

Couldn’t fault it

10/10

Exceptional

11 Jul 2026

Emma

Loved it, 2nd stay and everything was perfect ! Comfiest hotel beds ever, great ammenities, staff very helpful and with the nice weather the rooftop bar was a great perk too!

Partner

10/10

Exceptional

09 Jul 2026

Hannah

Great stay at indigo, staff were really helpful and room was beautiful. The best hotel I've stayed at in Cardiff. Only one thing i found disappointing and that's you have to pay £16.95 for breakfast whether you are a solo traveller or a couple. It would be nice if there was a individual breakfast price.

Self

8/10

Excellent

09 Jul 2026

David

Please don’t judge this hotel by the outside appearance, I entered from the Tower car park end and I really was not impressed. However, I asked the two people in front of me who were checking in had they stayed here before and they both said yes and smiled, so that gave me confidence to remain and sign in.
Once signed in by very helpful staff all was good, the room was spotlessly clean, fab shower & huge bed (comfortable too).
I was disappointed in having to go to the top floor to the bar and restaurant and only a small balcony outside to sit or stand in the Sun.
Exiting the hotel from the opposite end from where I entered was ideally located straight out into a busy high Street where lots of eateries and pubs and a variety of different shops were at hand.
The important question being, would I stay at the hotel again…………..YES I would.
P.s I didn’t have the breakfast because I thought at £16 was expensive.

Self

10/10

Exceptional

09 Jul 2026

Claudia

Very nice hotel located in the city centre. The staff was helpful and kind. It's always my favourite in Cardiff

Self

10/10

Exceptional

08 Jul 2026

Cara

Amazing hotel and location. It was clean, the staff were super and the little cafe is great downstairs. thank you!

Business

10/10

Exceptional

08 Jul 2026

Gareth

Excellent hotel in centre of Cardiff. Large room with first class facilities. Rooftop restaurant provided a good range of meals and breakfast was first class. All staff were extremely friendly and helpful.

Partner

10/10

Exceptional

05 Jul 2026

Eryl

Good:Lovely rooms, convenient and friendly staff.

Bad: Parking a little painful and it’s rough outside the hotel…even though it’s one of Cardiffs main streets, weed smoked everywhere and homeless sleeping at both entrances….council should sort this out and clean up the streets and provides homes for these people!

10/10

Exceptional

02 Jul 2026

Melanie

Lovely hotel, helpful staff, spotless rooms

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Charles

Loved the location near Cardiff Castle, within easy walking distance to lots of fun sights. Friendly staff and fun coal mine themed decorations. Good breakfast.

Partner

8/10

Excellent

29 Jun 2026

Belgin

Really clean and nice helpfull stuff definatly recomended

10/10

Exceptional

28 Jun 2026

David

We stayed at this hotel in order to visit the National Museum which is nearby. It is also close to Queen Street station. We enjoyed the overall ambience of the hotel and particularly liked the restaurant and the roof top bar. The staff of the restaurant/bar provided excellent service at dinner and breakfast.

The range of choices available for breakfast was excellent.

Our stay coincided with the heatwave but the room was air conditioned and cool.

Partner

10/10

Exceptional

26 Jun 2026

Neil

Excellent hotel. Helpful staff and lovely quirky rooms.

Partner

10/10

Exceptional

25 Jun 2026

Jayne

A lovely quirky room , great room facilities, breakfast excellent, lots of choice and great food.

Partner

10/10

Exceptional

24 Jun 2026

Fiona

What a wonderful hotel, made extra special by the amazing staff. From the lovely welcome by Callum and Nathan on to any and everyone who made the stay personal, professional and caring. Great room, wonderful feeling of wales, and little touches like rocking chair. Perfect breakfast with both buffet and à la cart, and walking distance from anything you want. Thank you! We’ll be back.

Family

10/10

Exceptional

24 Jun 2026

Nicola

Amazing staff, quirky hotel in a fab location

10/10

Exceptional

22 Jun 2026

brian

Amazing staff, Callum who checked us in and out, was quick, funny and professional and I think his name was David, working then late shift on Sunday the 21st. Sorry if I've got his name wrong. both were really helpful. We loved the room and everything was great. I would highly recommend a stay at your hotel to friends. Thank you for a great stay.

Partner

10/10

Exceptional

21 Jun 2026

Sandie

Callum on reception was super welcoming and friendly as was the gentleman who checked us in and showed us to our table for breakfast.
Our room was clean, spacious and had all the extra amenities you’d expect from a higher end hotel.
The breakfast was cooked well with plenty of options, We liked the added touch of being able to order from the kitchen if you didn’t like the buffet offer.
Only minimal downside was the alcohol on taps in the bar upstairs were random brands and didn’t taste great. This made us leave earlier than planned.

Partner

10/10

Exceptional

20 Jun 2026

Jacqueline

What a lovely hotel everyone was so helpful and friendly.
The room was so good it was a Welsh theme room and was really lovely.
We used the Terrace bar which we loved on a warm evening the staff were so helpful as well was surprised it was not fuller.

Partner

10/10

Exceptional

19 Jun 2026

Alexia

Second time staying at Hotel Indigo. Rooms are comfy, rooftop restaurant is lovely, staff is polite. Short walk to the bus and tourist attractions. Pride and music festival was going on at Castle Cardiff so many people were out on the street.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Nicola

Comfortable, clean and great location.
The staff here are always amazing!

Self

10/10

Exceptional

15 Jun 2026

Ian

Hotel was excellent really clean room funky internal design really cool. Staph are friendly. Sharon was wonderful great bar restaurant on the top floor great position in central Cardiff.
We definitely recommend we’re definitely go back

Partner

10/10

Exceptional

07 Jun 2026

Mathew

May 2026
Great spot short walk to Pubs, Shops and Restaurants, Castle very close. Private and clean rooms good amenities and staff were very helpful
Cheers

Self

10/10

Exceptional

06 Jun 2026

Tim

Very clean and modern. Great comfortable room. Great location, right in the heart of Cardiff. Just walk to shops and restaurants.

Highly recommended.

Partner

8/10

Excellent

05 Jun 2026

Eva

Very clean. Helpful staff.
Only complaint is the strong perfume they pump into the hallways. My first room smelled so strong that it gave me a headache and had to request a move.

Self

10/10

Exceptional

04 Jun 2026

Stevie

Lovely staff and unique rooms

Self

10/10

Exceptional

01 Jun 2026

Elena

A very nice location with a clean environment and a friendly receptionist!

Partner

10/10

Exceptional

31 May 2026

richard

Superb hotel right in the centre of Cardiff, excellent friendly staff and very helpful. Room was massive with no view but really nice and clean, lovely shower. Nice hot weekend away in Cardiff…. Well done hotel indigo

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Kate

Staff are always lovely room was spotless

Friends_and_family Family

8/10

Excellent

28 May 2026

Marilee

The staff was quite helpful. The breakfast was great. My room was neat and clean.
However, I returned to my room after a busy day and found that the \"Do Not Disturb\" sign had not been honored and housekeeping had entered my room. All my personal belongings were left untouched and the room was freshened so not really a problem this time but still was a bit surprised.

Self

10/10

Exceptional

27 May 2026

Sarah

A little hidden gem of a hotel. Staff could not have been more friendly and helpful. Quirky decor, lovely rooms with large bathroom and shower. Parking was easy in the nearby Greyfriars car park and the hotel give you a code to get the parking half price (£17 for 24 hours). Will definitely be back!

Friends_and_family Family

10/10

Exceptional

27 May 2026

Hilary

Had wonderful stay here, hotel is quite unique in its decor with a Welsh theme going on in the rooms which is so lovely, rooms are spotlessly clean and very comfortable, the staff also are fantastic and so helpful always smiling, breakfast is ace with so much choice, the hotel is situated in an arcade and is right in the city centre.

Greyfriars NCP car park is a few minutes walk away and the hotel give you a promotion code so parking is discounted.

Would definitely recommend this hotel.

10/10

Exceptional

26 May 2026

Anthony

I stay here every time I come to Cardiff for work - easy, central, clean, and very helpful staff. Highly recommended

Business

8/10

Excellent

24 May 2026

Sara

The room was large and had a fridge and safe! All around it was a great stay. A little expensive on the weekend for what it was!

Partner

10/10

Exceptional

21 May 2026

Graham

Very friendly welcome and helpful staff. Well situated with easy access to city. Very comfortable and quiet room..

Self

10/10

Exceptional

20 May 2026

Michael

Excellent hotel for the price. Clean and comfortable room.

Self

10/10

Exceptional

20 May 2026

Steven

Very pleasant

Friends_and_family Family

10/10

Exceptional

10 May 2026

Sandy

The staff were super friendly and accommodating. The room was very clean and the shower had amazing water pressure. The location was a little hard to find as it's tucked into an arcade and not visible from the street but the was central to everything. Great walking distance to anything you want to do while you are there.

Partner

8/10

Excellent

10 May 2026

Mike

.

Partner

10/10

Exceptional

09 May 2026

Matt

Clean rooms, cool theming & super quiet considering it's in the heart of town.
The reception staff were friendly & helpful. We didn't try any food or visit the bar.

Partner

10/10

Exceptional

08 May 2026

Peter

Totally central and very easy to park in NCP

10/10

Exceptional

06 May 2026

Nicole

Central hotel room great and breakfast was lovely. Really nice roof top bar

Friends_and_family Friends

8/10

Excellent

05 May 2026

Joanne

Breakfast was fab

Partner

10/10

Exceptional

28 Apr 2026

meegan

I would stay here again.

10/10

Exceptional

26 Apr 2026

Karen

Ac was good. Elevator slow.

Self

10/10

Exceptional

21 Apr 2026

Risto

Ideally located in the city centre , clean and quiet room , lovely breakfast, helpful and friendly staff.
Very happy with my stay
Definitely recommended

Self

8/10

Excellent

21 Apr 2026

Meri

Close to the center of Cardiff, the hotel is tucked into an arcade off a back street. Don’t let that put you off- the hotel is clean, comfortable, quiet with great amenities. They even have a break on local parking.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Clare

Couldn’t fault my stay at Hotel Indigo - everything was great! Check-in was smooth, staff friendly, rooms lovely, clean and spacious, breakfast excellent - woukd definitely stay here again.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Mari

Amazing as always.
The staff make this hotel!

Partner

8/10

Excellent

14 Apr 2026

Carrie

The hotel and rooms were clean, modern and quiet. Staff was friendly and helpful. Tha location was close to shops and sites and walkable to the train station.

Partner

10/10

Exceptional

10 Apr 2026

jonathan

Spotless great breakdown

10/10

Exceptional

10 Apr 2026

Sabrina

Awesome!

10/10

Exceptional

10 Apr 2026

Karen

Centrally located, you can walk everywhere. Close to bus stops, rail station. Staff helpful.

Self

10/10

Exceptional

10 Apr 2026

Alison

Amazing stay, warm welcome from the staff . Beautiful room, quiet and comfy. Shower was amazing ! The roof top bar with stunning views and gorgeous food in the restaurant. So close to everything you could need. Outstanding

Partner

10/10

Exceptional

08 Apr 2026

Shrey

I recently stayed at this hotel for four days, and overall, it was a very pleasant experience. One of the biggest advantages is its location right in the city center. Everything you might need is within walking distance—pubs, cafés, restaurants, shopping stores, a shopping mall, bus stops, the railway station, museums, and even Cardiff Castle. It made exploring the area incredibly convenient and enjoyable.

From the reception area to the rooms, cleanliness was clearly a top priority. Everything was spotless and had a fresh, pleasant fragrance, which immediately created a welcoming atmosphere. The rooms themselves were spacious and comfortable, providing plenty of room to relax after a day out.

Housekeeping was consistent and reliable throughout our stay. Our room was cleaned every day, which added to the overall comfort and ease of staying there.

The breakfast served each morning was really good, with a satisfying variety to choose from. Additionally, the hotel offers a kitchen menu, allowing guests to order food at other times, which is a great option for added convenience.

Lastly, the staff were friendly and helpful, always ready to assist with any requests. Their positive attitude contributed significantly to the overall experience.

I would definitely recommend this hotel to anyone looking for a comfortable and conveniently located place to stay in the city.

8/10

Excellent

06 Apr 2026

Jacqueline

Lovely room, nice decor. Bed a bit high and needs a bit more room near the wall (room is big so not sure why such narrow gap between the bed and wall). Bathroom is big and shower was powerful. Tea/coffee /kettle /fridge in the room
Located in the city centre with shops/bars/ restaurants within a few minutes. Breakfast was good quality and plenty of options

Partner

10/10

Exceptional

05 Apr 2026

Sean

Clean hotel and helpful staff. Steady breakfast, all good.

Partner

8/10

Excellent

04 Apr 2026

Mollie

We booked a large double bed but can definitely say it was just a normal sized double and was hard to sleep in! Also wouldn’t stay here if you’re looking for a quiet night as heard loud music pretty much all night so was in and out of sleep throughout. Was a good location to get to things but was glad to be home for a good nights sleep!

Partner

10/10

Exceptional

04 Apr 2026

Rachel

We stayed in a music themed room which was fab, clean and comfortable. Friendly helpful staff and a great breakfast, we’ll be back soon!

10/10

Exceptional

30 Mar 2026

Patricia

The location was excellent and although the parking was in the multi story car park it was easy walking to the hotel and they offered a generous discount.
The staff were very friendly and helpful.
We loved the decor and furnishings.
We will definitely bookat Hotel Indigo again.

Partner

10/10

Exceptional

29 Mar 2026

Chris

The hotel was beautiful and clean, great price.. the staff were amazing, so helpful. 100% staying here again!

Friends

10/10

Exceptional

29 Mar 2026

Kim

So clean and comfy!

10/10

Exceptional

23 Mar 2026

Jodi

Lovely atmosphere, amazing room x thank you for the upgrade and making our stay special x

Partner

10/10

Exceptional

22 Mar 2026

Mark

A little tricky to find, but once found ideally situated in the city centre, but somehow managing to be in its own oasis of calm.

Partner

10/10

Exceptional

21 Mar 2026

Ralph

Did not use the gym

Partner

2/10

Poor

21 Mar 2026

James

The hotel is poorly sign posted and difficult to find. The employee was wearing a sunslower mask, hardly professional, I had to verify breakfast was included and where it was served, given that I was told nothing, no luggage assistance and I had to ask about luggage. The bedroom is of a good size, but the rocking chair seems ill fitting and the bedroom could easily fit a king size bed and makes do with a double. I went to the restaurant for dinner with my 3 year old, the restaurant does not offer a children's menu. I asked if pasta could be made for her, the restaurant did not have pasta at all. I asked for the masked potatoe to be served without capers. I was told it was bought in prepared that way. This conversation continued as so, until I was told the kitchen was backed up, and in essence everything was 'bought in' and nothing could be accommodated. Then at check out, I got the famous \"nothing to settle\", the receptionist did not even ask \"how was the stay\". Basic basic basic. £300. Stay at the Marriott or the Hilton people.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Barbara

Friendly helpful staff.
Very comfortable room .

Partner

6/10

Pleasant

18 Mar 2026

Andrew

Return visit to a hotel we had stayed at previously some time ago. Room was nice. Bathroom clean. Check in was efficient and wecwere made to feel welcome.

Partner

10/10

Exceptional

17 Mar 2026

Blathanaid

Front desk staff were very helpful and kind. Myself and my partner stayed for our wedding anniversary and got upgraded as guests of the day. This was a very nice touch by the hotel. Room was spacious and immaculate. Breakfast was the best we've had during a hotel stay.

Partner

10/10

Exceptional

17 Mar 2026

Claire

From the very start at check in was a smooth and friendly process . Requested a room at time of booking which was actioned. We are regulars at this hotel as it is a great location and we love the style of the rooms.

Partner

10/10

Exceptional

17 Mar 2026

Mary

Room clean. Great shower. Comfy bed. Blackout curtains and quiet.

Partner

10/10

Exceptional

16 Mar 2026

David

I was there to watch the rugby… and the stay polished off a lovely weekend.. All the staff could not do enough to help… lovely rooftop bar, this is truly a hidden gem… will be staying again next time in Cardiff

Partner

8/10

Excellent

13 Mar 2026

Ewart

Great staff and welcoming. Shower was EXCELLENT.

Self

10/10

Exceptional

06 Mar 2026

Jamie

Been here a few times now. Always a great place to stay to visit Cardiff. Has great rooms, great staff and a good selection of drinks in it's bar.

Partner

10/10

Exceptional

03 Mar 2026

Helen

Beautiful place 2ed time staying would definitely recommend 👌

Self

10/10

Exceptional

01 Mar 2026

Russell

Bed was lovely and soft and aircon worked very well!

Partner

10/10

Exceptional

01 Mar 2026

Marla

Amazing hotel.

Partner

10/10

Exceptional

18 Feb 2026

Biao

Yes

6/10

Pleasant

14 Feb 2026

Ahmed

Small rooms beds are too old

Business_and_leisure Partner

10/10

Exceptional

10 Feb 2026

Leigh

Spotless

10/10

Exceptional

10 Feb 2026

David

Excellent! Everything was superb and we were very looked after!

Partner

10/10

Exceptional

08 Feb 2026

Alberto

Excellent
Friendly staff
Helpful
Great location
Amazing roy

10/10

Exceptional

06 Feb 2026

Rachael

Brilliant stay only compliant was bed was a bit hard but that is personal preference

Leisure Family

10/10

Exceptional

05 Feb 2026

Chrysanthi

Clean room, plenty of teas/coffee, biscuits and water in the room. Staff were super friendly and helpful too. There is a good gym as well.

Business

10/10

Exceptional

03 Feb 2026

Samantha

Friendly staff, clean room, great breakfast and cocktails.
Nice and central, parking close by.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Ade

Everything was just right. Great welcome, awesome room, all very classy. Great location too and just a short walk from the NCP in Greyfriars Rd where you’ll get discounted parking.
Staff all super friendly and a good quality breakfast to finish. Would DEFINITELY stay here again.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Charlie

The room was lovely, location was perfect and the staff were very friendly.

10/10

Exceptional

28 Jan 2026

Sarah

This place was great! The location is a bit hard to find at first - inside a shopping arcade - but once you are inside, it's lovely. Friendly staff & clean, spacious rooms.

Partner

10/10

Exceptional

28 Jan 2026

Rachel

Staff extremely courteous and the waiters in Lefel 6 on Monday evening 26th Jan were amazing.

Business

10/10

Exceptional

26 Jan 2026

Caroline

Everything from booking to leaving was excellent. If I was going to say anything it would be the view but we were out most of the time. We had the Welsh themed room and the bed and pillows were very comfortable and two small bottle of water in the fridge.

Partner

10/10

Exceptional

25 Jan 2026

thomas

Hotel is in a great location for the city centre. The room was very spacious and clean, and the staff were very friendly throughout

Partner

10/10

Exceptional

24 Jan 2026

Rhian

Spotless rooms, great reception team and location fab

Partner

10/10

Exceptional

24 Jan 2026

Adrian

Another excellent stay at Hotel Indigo Cardiff. Staff, accommodation and breakfast still very good. This is about the 8th time we have stayed at the hotel over the years and it never disappoints.

Partner

8/10

Excellent

23 Jan 2026

Alan

very clean room, and hotel is really nice. the lift was out of order which was inconvenient

Leisure Partner

10/10

Exceptional

22 Jan 2026

david

Really good