Name: Park Plaza Cardiff
Address: Greyfriars Road, Cardiff, CF10 3AL, GB

10/10

Exceptional

24 Jul 2026

Georgina

Very professional, helpful staff

8/10

Excellent

23 Jul 2026

Jason

Clean, comfortable hotel with great amenities. The swimming pool was excellent and the facilities were well maintained throughout our stay. Friendly staff and a relaxing atmosphere made for an enjoyable visit. We'd happily stay again.

10/10

Exceptional

22 Jul 2026

Maeve

Comfy rooms

8/10

Excellent

16 Jul 2026

marc

Good stay in Cardiff

Self

10/10

Exceptional

15 Jul 2026

Andrew

The room was lovely. It was clean and the bed comfortable. The shower had great pressure. Staff were all really nice and friendly. I didn't get to the spa or pool but everything was great for a wonderful stay. Also, very close to Cardiff Castle, the city center area, and the university.

Partner

10/10

Exceptional

14 Jul 2026

Matthew

Great staff! Great Hotel, Great Location! Great Times!

8/10

Excellent

12 Jul 2026

David

Very good Gym and Pool

4/10

Poor

10 Jul 2026

Margaret

Nice hotel stayed here previously and it was great , so booked to return for a special occasion with friends, contacted the hotel prior to visit to ask fir rooms on the same floor preferably near to each as we were celebrating 2 special birthdays
Unfortunately this was a complete waste of time as when we arrived we were one on the first floor and the other on 4 th
So disappointed they supposedly upgraded us but to floors 3 and 4 still not together such a a disappointing experience

8/10

Excellent

10 Jul 2026

Ann

Had booked a twin bedded room but was given a king bed. Didn’t bother going back down to change. Went to the bar before leaving for a drink and food. Finished our drinks and waited but no food appeared (only ordered fries) so when questioned it was going to be a few more minutes so had to get a refund as catching a train. Otherwise nice location and hotel.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Jason

Very friendly and helpful reception on arrival. The room was clean and tidy and the location was perfect. Didn’t have time to use the spa facilities but they were complimentary so worth packing your swimming trunks and gym kit.

Will certainly visit again.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Michael

Very comfortable stay. Bathroom was well designed with (very rare for the UK) a powerful shower. The bedroom was a little stuffy as we were unable to open any windows, the ac was fine. Breakfast was fine, not sure why more seasonal fruit is not available but that still seems to be the norm nowadays. Swimming pool was a plus.
Overall a very good hotel.

Partner

10/10

Exceptional

09 Jul 2026

Claire

The standout for the hotel was the receptionist that greeted us on arrival, it was during the last heatwave and we had travelled from London by train, he was very professional, the bed was very comfortable and the room large, the air con was a little patchy we kept having to reset it, maintenance was coming to fix it towards the end of our stay. We used the swimming pool, which maybe could of done with a lifeguard because there were slightly irritating swimmers splashing etc

Partner

8/10

Excellent

08 Jul 2026

ellis

Hotel was clean. Check in not available on time but put the bags in storage for a while, so not too inconvenient. Good location.

Partner

10/10

Exceptional

06 Jul 2026

Daanyaal

Good service from staff overall. Only comment was slow to respond to calls in morning.

Spa/massage excellent.

Partner

8/10

Excellent

05 Jul 2026

Robert

Really enjoyed our stay blackout curtains were unreal no light bleed i woke up thinking it was the middle of the night best sleep for a long time

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Michael

Nice Big king size bed and very big room and right in town .

8/10

Excellent

04 Jul 2026

Merle

Nice hotel, centrally based with a great pool and gym. Parking is across the road in an NCP car park and with a discount costs about £23 but when they machine doesn’t work you have to pay full price online at £35 because it won’t accept the code. That aside everything else was perfect and the staff were lovely too.

Self

8/10

Excellent

02 Jul 2026

Melaney

Road noise was annoying form our room but that can’t be helped. Dinner/breakfast, bar and reception staff amazing . Food at restaurants was lovely. Spa facilities were good and busy. Room is clean tidy with lovely shower.

Partner

10/10

Exceptional

01 Jul 2026

Lydia

Is a stunning place to stay, we had a great stay, beds are super comfy and spacious

Partner

10/10

Exceptional

01 Jul 2026

Lesley

Very surprised we got a upgrade with our room from a superior to a exsecative room what a lovely room very large room with a bath and a shower amazing bed was a large size for my Daughter and myself and what a nice touch with the gift basket full of goodies had a great evening seeing Lewis capaldi at Blackweir fields he was amazing and in the morning for breakfast we were greeted by Omar who showed us to our table what a lovely man he even took a picture of myself and my Daughter at our table nothing was to much trouble and what a lovely breakfast we had I think I had to much but it was lovely all the same, but if we get the chance to stay in Cardiff again I would definitely recommend the Park plaza hotel we both had a wonderful stay
Thank you so much.❤️

Friends_and_family Family

4/10

Poor

30 Jun 2026

Cheryl

The hotel is tired and has an overwhelming smell of stale smoke in the hallways and bedrooms. Staff were friendly but miscommunication between the front desk and housekeeping, meant that requests were missed or forgotten. Best bit of the hotel is the bar and outdoor terrace. The pool was lovely but the changing rooms were not. Definitely gives off conference vibes - would not stay there for pleasure.

Friends

10/10

Exceptional

30 Jun 2026

Danielle

Park view Superior room was spacious, light and added bonus that you could open a window for fresh air. Beautifully styled property. Bar could do with small snacks to purchase.

Partner

2/10

Poor

29 Jun 2026

Danielle

We paid for a room with air conditioning and it did not function, we asked for another room nothing available, had to sleep the night in a stuffy not room, not even a fan available. Never again

Partner

10/10

Exceptional

29 Jun 2026

Jamie

Excellent hotel. Standards very high. Excellent location for Cardiff city centre, Principality Stadium and Cardiff Castle

Family

10/10

Exceptional

29 Jun 2026

Helen

👍

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

David

I have stayed at better comparably priced hotels.
The air con was non-existent during a hot weather spell making it impossible to get a decent nights kip on either night. When I drew it to the staff's attention they offered zero empathy and no options. It might have been the heat making it worse, but there was an aroma of stale cigarette smoke, I suspect embedded in the rooms from when smoking was permitted. The in room fridge didn't work, such that when we put bottled water in there, it was warm rather than chilled. Exacerbating the issue with the hot weather.
The spa and pool were okay, and the bar was pleasant enough.
There is nothing that justifies the price other than the location, and the fact that other hotels nearby charge similar per night.

Partner

10/10

Exceptional

26 Jun 2026

Debbie

Great hotel. Our room was very big with a huge bed. The bathroom was a good size with both bath and shower. Everything was very clean. Great central location, 5-10 minute walk to city centre shopping arcades, restaurants and bars. Conveniently there is a multi-storey car park opposite (formerly NCP), where you can get discounted parking with a code from hotel reception. Spa facilities available; pool, and spa treatments, showers and changing rooms. Huge dining room with a delicious evening menu, and breakfast. The bar is great if you don’t fancy a late night out in town, cocktail menu, good draught selection and friendly staff. Could possibly do with some snacks/nibbles, such as crisps, nuts etc. It was our second visit and we’ll definitely return. Highly recommend.

Partner

10/10

Exceptional

26 Jun 2026

NEIL

Super-friendly, but professional staff. Great location for the centre of Cardiff. Shower and bathroom facilities were great. It was a great price for such a spacious room and access to a swimming pool.
Would definitely stay again.

Friends

6/10

Pleasant

21 Jun 2026

Paul

The breakfast was nice lots of children made it loud
The jacuzzi was like warm no pad locks so had to leave valuables in locked not really four star experience
We were offered a bottle of wine on arrival which was a nice touch
Lost its charm good location though
Car park with 25% discount was £45 for one and half days expensive

Partner

10/10

Exceptional

15 Jun 2026

Johanna

We had a lovely stay for Cardiff pride. Great black out curtains. Made use of the pool. Complimentary water in reception.

Partner

8/10

Excellent

12 Jun 2026

Harvey

Decent room, included access to the pool was really nice,

Partner

8/10

Excellent

10 Jun 2026

Emma

Lovely hotel, room spotless but a little bit tired considering what you pay. However a really good hotel and would not hesitate in staying again.
Staff very helpful and super friendly.
25% off the NCP opposite which is needed as it’s a very pricing car park

Family_with_children

10/10

Exceptional

09 Jun 2026

Hannah

The staff were really accommodating for a last minute booking including providing interconnected rooms. I actually requested rooms on the same floor but the interconnected was offered and was perfect!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Lewys

Fabulous stay.

10/10

Exceptional

05 Jun 2026

Ali

This was a great hotel for many reasons. The staff was very friendly including Omar at breakfast, the trainee receptionist gentleman and receptionist lady and David at the bar. The gym is the best I’ve seen - very extensive over two floor with a very wide range of equipment. It also has an amazing pool and spa. Only the breakfast quality was average but decent for the price. Room was great but better sound proofing needed. Very good location - heart of the city. Overall, it was excellent - would love to stay there again. It’s worth the price.

Partner

10/10

Exceptional

04 Jun 2026

David

Everything was very clean and well maintained. The staff were very helpful and breakfast was lovely and well organised.
Thank you!

10/10

Exceptional

03 Jun 2026

Stephen

Already knew and liked the Park Plaza brand. Cardiff’s Park Plaza exceeded our expectations. Staff all excellent, room comfortable. Grabbed a quick pre-theatre meal and wow - it was superb in eveyway (taste, presentation and value for money). A La Carte looked good too and we took a desert from there. Big shout out to George who led his team well - especially as a couple were on there first shifts…

Partner

10/10

Exceptional

03 Jun 2026

Elizabeth

Lovely hotel very central to shops and castle and eateries.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Jason

Highly recommend this hotel

Partner

6/10

Pleasant

31 May 2026

Claire

Very clean hotel but looking a bit tired now, really thinking it needs a bit of a spruce up, upgrade in the rooms. Chipped cabinets, old worn furniture. Quite dated rooms for the park plaza brand. Comfy bed and excellent location so would stay again for this alone, Lovely welcome at check in, asked our plans we said we were dining out and were going to a local food feastival and the guy there gave us two vouchers for complimentary drinks he said “have a drink on us either on the way out or on your way home” which we thought was a lovely touch. Until trying to redeem them at the bar. It does state on the vouchers that the drinks are if you’re dining in the hotel but thought maybe that was an oversight as we’d clearly told the guy at reception our plans. We were planning on having a drink before heading out anyway but it was quite an awkward exchange with the gentleman at the bar who was quite rude and dismissive We were made to feel like we were trying it on/making up what the guy in reception had said. Perhaps reception need some training in this or re wording as there was another couple at the bar under the same impression,

Partner

8/10

Excellent

29 May 2026

Murray

The spa and pool seemed old fashioned and there were no robes provided to make it easy to use the facilities.
We only used the pool once and would've used it more.

Partner

10/10

Exceptional

27 May 2026

Martin

Late booking on the hottest day of the year! Pool was lovely and breakfast was best I’ve had in a while.

Self

10/10

Exceptional

27 May 2026

Judith

Had a wonderful stay and all the staff were so helpful. The location was perfect and the room was clean and comfortable. Breakfast was also very good.

Friends

10/10

Exceptional

25 May 2026

ian

Great value hotel with nice rooms , very large comfy bed and great shower . Pool very good

Partner

10/10

Exceptional

25 May 2026

Tracy

Great location, modern clean hotel and helpful staff. there was nothing to fault the trip.

8/10

Excellent

24 May 2026

Della

Lovely room, good location, friendly staff. Only issue was no hot water on our last day and pillows were lumpy

Friends_and_family Family

10/10

Exceptional

23 May 2026

Stuart

Welcome reception was excellent, room was good massive bed. Breakfast was of plenty of choice to eat.

Partner

10/10

Exceptional

18 May 2026

Linda

Lovely hotel, very convenient location. Front task staff were knowledgeable and friendly,

Self

8/10

Excellent

18 May 2026

Jo

Large room. Excellent swimming pool.

Partner

10/10

Exceptional

16 May 2026

Susan

The rooms were so beautiful and clean very friendly staff

10/10

Exceptional

15 May 2026

Shani-Maia

Amazing from the moment of booking! Bieby was very helpful and communicative leading up to our stay. Our room was beautiful and had the most amazing views. The spa facilities were wonderful and I would definitely recommend the inner calm massage! The relaxation room had a range of refreshments and also had lovely views of nature to enjoy while we used the loungers. Staff were always very helpful. Breakfast was great and had plenty of options for me as a vegan. We’ll definitely look to stay here again!

Partner

10/10

Exceptional

14 May 2026

LISA

Had a lovely time at this hotel. Staff were very helpful and attentive. Room was clean and comfortable. Good price and better value than some higher priced hotels. Late check out which is great

Friends_and_family Friends

10/10

Exceptional

11 May 2026

philip

Excellent on all fronts.

Partner

10/10

Exceptional

11 May 2026

Tammy

Everything great. Nothing to complain about really. Could be a crouch and say wish tv was in front on bed rather than at an angle but that is minor and shower took a while to warm up..

10/10

Exceptional

11 May 2026

Victoria

Fantastic stay. The smell when you walk into the lobby is wonderful. The staff at check in were friendly and just lovely. The room was clean and spacious. The bed was comfortable. Pillows not so great - but I am fussy with pillows. Bar is great. Highly recommend a stay here

Friends

10/10

Exceptional

10 May 2026

Andrew

Great stay

Self

10/10

Exceptional

09 May 2026

Elinor

Arrived early and was very greatfull for an early check in:)

Partner

10/10

Exceptional

08 May 2026

Xintong

Very clean, good location near city centre. Room has high ceiling which I absolutely love!

Partner

10/10

Exceptional

04 May 2026

Edward

Excellent hotel. Good clean accommodation. Breakfast was good quality. Ideal central location.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Matthew

Excellent hotel with friendly and helpful staff. Only a few minutes walk into the centre of Cardiff. Very spacious and comfortable rooms. Very good food as well served in the bar & restaurant

Self

10/10

Exceptional

03 May 2026

Abi

Lovely

10/10

Exceptional

03 May 2026

Jon

Excellent check in and stay

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Caroline

Lovely staff and nice room with modern amenities

Friends_and_family Family

8/10

Excellent

01 May 2026

S.

Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening……
I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits.
I can’t understand why quality hotels only offer instant coffee in the rooms though!
After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it.

Self

10/10

Exceptional

27 Apr 2026

Chris

We came away for a long week to Cardiff, and would not hesitate to stop at the same hotel again.
Rooms were clean and spacious, beds were comfy, staff were really friendly and helpful. Breakfast was very nice, and the hotel was in a great location, just a 5 minute walk from the castle, and also Queens Street Station which can get you to Cardiff Bay in a few minutes.
Loved every part of the stay.

Partner

10/10

Exceptional

26 Apr 2026

Terri

The room was clean and the staff was very helpful. The location is very central.

Partner

10/10

Exceptional

24 Apr 2026

David

The staff were absolutely first class.

8/10

Excellent

24 Apr 2026

Alison

We travelled to Wales for a hen party and to meet up with our sister who lives in Wales The hotel was lovely friendly staff and a lovely breakfast on both mornings we were staying .The pool is excellent too.Happy days .Fab location we really enjoyed it .Hope to be back soon.

Friends_and_family Family

6/10

Pleasant

24 Apr 2026

Sally

.

10/10

Exceptional

19 Apr 2026

Renier

It was excellent

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Aaltje

Clean room, although bed in disabled room is not very large for 2 people.
Reception and housekeeping staff are lovely.
Restaurant is very average. Bland food and poor service.
Did not use the pool facilities.

Family

10/10

Exceptional

17 Apr 2026

Phil

Only issues was waiting for tea this morning with our breakfast

Partner

8/10

Excellent

16 Apr 2026

Joanne

Breakfast was nice, nothing special. Choices of bread
Cereal and a few pastries, cold meats and cheese.
The hotel spa was clean, and not too busy with about 7 loungers and a few chairs. The spa isn’t quite as glamorous as the pictures suggest.
The hotel staff were very friendly and very helpful especially the staff on breakfast
All in all a very pleasant stay and would stay again

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Jeremy

Nice hotel close to the town centre and arena

8/10

Excellent

12 Apr 2026

Alice

The hotel was a really good we were pleased with our choice particularly with other high ranking hotels in the mix! The staff were extremely warm, welcoming and helpful and the package we got made our stay extra special for our first wedding anniversary! The bar was nice and relaxed and a great range of drinks! We stayed breakfast but chose to have breakfast just one of the mornings initially so we could experience a breakfast in the centre of Cardiff. The breakfast was average and although we ordered our coffees none arrived - this was probably due to how busy it was. The breakfast we had the following day in Cardiff, although slightly more expensive, was delicious, fresh and promptly given. The location of the hotel was excellent! The pillows could be slightly more firm and it was noisy at times in the night due to other guests. Other than these minor things, we had a great time! Thank you 😊

Partner

10/10

Exceptional

12 Apr 2026

Sylvia

Clean, spacious room. Great breakfast. Spa was great.

Partner

6/10

Pleasant

12 Apr 2026

Elizabeth

Nice hotel but a bit pricey for what you get. Very loud in the rooms, could hear next rooms tv at 7am and lots of banging throughout the night. Also music from the nightclub opposite until very early hours

Partner

10/10

Exceptional

12 Apr 2026

Thomas allan

GOOD BREAKFAST AND GOOD STAFF BEHIND THE BAR

8/10

Excellent

11 Apr 2026

Patricia

Staff were very professional and helpful.
The hotel was very clean and very good quality breakfast

Partner

10/10

Exceptional

11 Apr 2026

ANA

Central location, close to the high street. Pool and sauna are nice. Only wet sauna but fine for us. Clean room, quiet, staff were nice, we even got a complementary wine bottle for not having room service. Parking is expensive in the whole area (even with hotel discount), most of the hotels don't have own parking.We booked a much cheaper parking outside city center for two days and took an uber to the hotel. We had a nice experience and would return.

Partner

10/10

Exceptional

09 Apr 2026

Nune

Lovely breakfast options

Partner

8/10

Excellent

07 Apr 2026

Paul

good location with good pool and friendly staff

Partner

4/10

Poor

07 Apr 2026

Andrew

I had an absolutely dreadful night’s sleep here and would not stay again.

The hotel is in a city centre location in Cardiff, so some level of noise on a Saturday night is to be expected, people outside shouting, drunk, the usual. However, the windows did nothing to block out the noise. It genuinely felt like they weren’t there at all, which is completely unacceptable for a hotel in such a busy area.

It didn’t stop there. Every time someone in the corridor closed their door, it slammed with a loud bang that actually shook the walls. It was constant and impossible to ignore.

Just as I finally managed to fall asleep, I was woken up at around 2am by a couple in the next room having a loud, drunken argument. I called reception, but nothing was done, no intervention, no attempt to quieten them down, not even a knock on their door. Completely useless response.

The walls are clearly paper thin, because we could hear everything. The same couple then woke us again at around 8am, continuing their argument which had apparently been going on since 4am.

If you value sleep at all, avoid this place.

Partner

10/10

Exceptional

05 Apr 2026

Ceri

Once again lovely stay staff amazing great location

Partner

10/10

Exceptional

03 Apr 2026

Jeremy

Enjoyed a two night stay at Park Plaza. Staff were friendly and helpful. Room was comfortable and clean.
The gym and pool were great.
Decent bar area with friendly bar staff.
Recommended

Family_with_children

8/10

Excellent

02 Apr 2026

Margaret

Excellent stay , staff very happy to help, extremely knowledgeable and very polite and professional

8/10

Excellent

29 Mar 2026

Sarah

All staff were excellent, particularly in the bar. Welcoming, attentive and knew what they were doing.

Partner

10/10

Exceptional

29 Mar 2026

Richard

Was clean and easy to find the hotel was lovely with a great pool even thought it was salt water
Room was massive

Partner

10/10

Exceptional

29 Mar 2026

Alex

Excllentent hotel

Partner

10/10

Exceptional

28 Mar 2026

Sarah

Lovely room, very attentive staff

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

izzy

Lovely staff and great stay

Self

10/10

Exceptional

27 Mar 2026

Steven

As good as ever , really like this hotel , one of my favourites. Highly recommended

10/10

Exceptional

26 Mar 2026

Deborah

Great stay. Helpful staff. Good leisure facilities for an overnight stay. Would stay again.

10/10

Exceptional

25 Mar 2026

david

A

10/10

Exceptional

24 Mar 2026

Nelesh

Great

10/10

Exceptional

22 Mar 2026

Victoria

The person that checked us in was very welcoming, we were given a bottle of wine as we chose the eco option due to staying two nights. The foyer, lifts and corridor to our room were clean, clutter free and well decorated. Our room was spacious, clean and very welcoming, the bed was comfortable as were the pillows. Everything in the bathroom was immaculate and the hand soap etc was great quality. We had a great nights sleep, the room was a great temperature and the curtains kept the streetlight out. We went to the bar both nights and the staff there were also great, the choice and quality of the drinks were great too. We’d definitely recommend this hotel!

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Christopher

Staff really shone from the moment we arrived! Zoe was our first contact and remembered us the entire stay. Even our random request for two forks was met with a smile and completed!

Partner

10/10

Exceptional

19 Mar 2026

Donatas

Perfect location and facilities

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Ann

Lovely hotel, clean room.