Name: Cardiff Riverside Hotel by Belvilla
Address: 1-15 Clare Street, Cardiff, CF11 6BD, GB

4/10

Poor

05 Aug 2026

GREG

If i knew it was self check in , i would never of booked. Unattractive exterior clad in scaffolding and met at reception, by a French lady guest upset as she couldnt check in. A very nice young fella rocked up off his break and helped me check in via websites etc etc. He saved the day where i was concerned.
Room was very shabby....clean but worn, flaking paint in the shower, some of the electrical plugs didnt work , black marks on the nylon carpet etc etc.
We were a bit disappointed in the quality considering we did not go cheap ref the room rate. Never again and will check reviews if i ever have to use this chain again.

4/10

Poor

31 Jul 2026

Stephen

The room assigned to us had no hot water throughout our stay for 2 nights. The gentleman who received us was very understanding. He went way beyond his call of duty to help us get hot water to take our showers. In fact, it was his dedication to helping us find a solution to the inconvenience of lack of hot water that made us stay all 2 nights. I was ready to cancel the reservation there and then and ask for a full refund.

10/10

Exceptional

29 Jul 2026

Cain

Amazing to stay easy to find definitely stay again

8/10

Excellent

27 Jul 2026

Lynn

Very close to train station and very helpful host however I requested a lower floor room but ended up on the top floor, no lift , host carried my case up but was a lot of stairs to the room

2/10

Poor

27 Jul 2026

Fiona

The location is the only plus point if you’re at an event at the castle or somewhere central.
This hotel is extremely shabby and not very clean.
The shower wasnt really useable and had lots of hair from previous users.
The check in process wasnt slick as no codes were shared, luckily we managed to catch a fleeting staff member to help us access the property.
It’s in a noisy location and didn’t feel very safe.
Overall it cost too much still for what it was.

2/10

Poor

26 Jul 2026

Maggie

Nothing to like about a filthy hotel no hot water in the afternoon/evening, in the morning it went from only cold water to shower then scalding hot & back to no water again. In our room the carpet was dirty, curtain rail in the bathroom was falling off. Beds were unbearable springs bulging up into your back. Also a light with no bulb we found it on the floor, the floor & cupboard & drawers grubby. The whole place was dire
How you can put completely opposite pictures on your website & the description comes nowhere near the reality of the hotel.

6/10

Pleasant

25 Jul 2026

Gillian

No staff. Door worked fine first time but was very tricky later on and had trouble getting into the front door. Decor was very tired. Shower was great and worked fine but tiles were cracked. Beds were ok but obviously well used. Fan provided which was great as room was very hot. Room was nice and quiet. Convenient for city centre.

10/10

Exceptional

20 Jul 2026

Gilbert

clean room

Friends

2/10

Poor

07 Jul 2026

Nazeea

Terrible service double charge us never gave our refund back wouldn’t recommend to anyone Expedia and this hotel itself is fraud rob vulnerable customers money think twice before booking yourself they might double charge u and deny it even we have sent them proof several times bank won’t lie so save yourself from this fraud company

Family

2/10

Poor

05 Jul 2026

Fetutuki

Beds are damaged ,my kids are complaining their back is hurting from the bed,I checked underneath the mattress theirs some towels under mattress is holding the mattress up cause the bed is already damaged

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

oisin

No staff check in online and basic but good location

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

David

Clean quiet in good city centre location basic but comfortable

2/10

Poor

30 Jun 2026

Louise

The room was very disappointing, the sheets were clean but the bathroom hadn’t been cleaned properly and the toilet seat was still dirty. The property itself was in disrepair and needed a full facelift.
The main issue was how we were told the room was not longer available due to overbooking (Metallica concert) and then being emailed to say we had got a room followed by a phone call to say we hadn’t. We turned up not knowing whether we had or not (there were multiple other customers there doing the same thing) but we got told we had one of the staff’s rooms instead of our original booking. Not sure if this contributed to the poor cleanliness but either way we would not recommend.
Only good point was the location to the stadium.

2/10

Poor

30 Jun 2026

James

Exact location of hotel was not provided even after calling. Didn’t mange to stay at the hotel and still awaiting refund. Suggest do not deal with these.

Friends_and_family Family

2/10

Poor

30 Jun 2026

James

Exact location of hotel was not provided even after calling. Didn’t mange to stay at the hotel and still awaiting refund. Suggest do not deal with these.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Bryan

Personnel gentil mais peu aidant. Les photos sur le site d’Expedia ne représente pas la chambre dans laquelle nous étions. La douche était très salle, le robinet en piètre état et la toilette ne fonctionnait pas. Les lits étaient mous. La pire expérience d’hôtel de ma vie. Le personnel est au courant de l’état de la chambre mais ils nous ont dit que la compagnie ne faisait rien pour améliorer l’établissement.

Family

6/10

Pleasant

28 Jun 2026

Matthew

If you are looking for somewhere to stay so you can go out with your mates and get hammered in the city then yes it's sufficient as you only need a bed and bathroom(so we did)
If you are not doing that then I wouldn't even go near the place it's over priced, dirty, poorly maintained and extremely basic(I can understand it being basic if the price reflected that)
The room was dirty, mouldy, run down, poorly equipped(had one plug socket in the entire room), the toilet didn't work, the water pressure in the shower was nonexistent, it was extremely hot with lack of proper ventilation/air movement, the mattress were worn out and dipping in the middle, parking closed to the hotel is a waste as it's all residential permits
A few positive points I like the check in idea of being given a code and room number on the day(saves me having to converse meaninglessness), it's close to the stadium if you are looking for that and it's an easy walk to the city centre

Friends_and_family Friends

6/10

Pleasant

25 Jun 2026

jason

Place needed modernisation. Double bed was two singles pushed together which were different sizes.
Staff great but place needs an upgrade

Partner

6/10

Pleasant

23 Jun 2026

Andy

It was adequate for somewhere to crash after a night out. But it was a bit low rent…..

The walk from the city centre is past a load of kebab shops and other cheap places. No sign of any staff at the hotel, pin code for the front door and room access.

Wiring for the TV in the room was just dangling down the wall, no attempt at neatness in some ducting. Bathroom door looked like it was painted by a 4 year old. Sign in the bathroom saying to leave towels on the rail if you wanted to use them again - no towel rail.

Sunday morning there was a pile of litter in the doorway - I had to pick my way over discarded kebabs and fish and chips to get out.

On the plus side it was a spacious room with air-con (not all rooms have this), and plenty of storage space.

Self

8/10

Excellent

22 Jun 2026

Stephen

ideal for the Cardiff parkrun, Sophia Gardens and rugby - plus the railway station

Self

10/10

Exceptional

15 Jun 2026

Milan

All good

4/10

Poor

01 Jun 2026

Zoe

Attention! There was NO hot water during the whole of our stay!
When I notified the hotel via a WhatsApp text, they told me that the boiler had broken down and they were going to fix it.
When I spoke to the person at Reception, he said that a technician was going to come in the morning, but there was still no hot water.
When I asked for compensation, I was told that they would get back to me, but they never did! Instead I kept on getting emails to rate my stay and/or to contact Costumer Service. When I tried the provided link, it had preset options and no option to write your own complaint. Completely user-unfriendly. Maybe it is deliberately programmed this way to avoid getting complaints.

4/10

Poor

31 May 2026

Amber

Pros:

Very clean and comfortable beds.

Staff were very friendly and helpful on arrival and a lovely gentleman carried my small suitcase up to my room for me.

A 10 minute walk from Cardiff Town Centre.

Cons:

Mouldy and dirty shower which I did not use. It was very dated and needs a complete upgrade.

Severely cracked plug socket next to one of the beds. Major safety hazard! Other double plug socket next to the other bed is faulty, only one side of the socket works.

Room was very high up in the building and there is no lift.

Stains on carpet.

No bedside lamp, so it was either very bright or very dark.

Next to a noisy road in a bit of a unclean area of town.

Hot tap in bathroom was tempermental, didn't always work. Maybe the washers need to be replaced.

Despite all of the above issues, me and my daughter did sleep comfortably but I wouldn't use this hotel again unless it was refurbished

Family_with_children

8/10

Excellent

19 May 2026

FENGSHU

Good location (within 10-min walk from the Cardiff train station; within 15-20 min walk to the Cardiff Castle). Whereas this is a budget hotel, it has a friendly, competent, resourceful, and responsive staff, which makes all the difference. There is no lift in this 3-story, modest construction. The equipment in the room and the private bathroom, both of which are clean, is basic but sufficient to me. The room includes an electronic kettle, which enables me to make my own coffee/tea. If you are not looking for a luxurious hotel room and plan to spend most of your daytime seeing Cardiff, I find this hotel a good option. With the money that I saved from this booking, I stayed for an extra day and could travel at ease, which is in and of itself a luxury.

Self

2/10

Poor

17 May 2026

Nicola

Do not stay here it is dirty and nasty hotel

2/10

Poor

16 May 2026

Dan

Walked into the room which smelt of weed. Broken bed, room looked very run down, scaffolding up outside room window, very noisy night, didnt sleep at all, cost £81 for the night, wish i hadnt bothered

Business Partner

10/10

Exceptional

14 May 2026

Navaraj

.

2/10

Poor

11 May 2026

Donna

Dirty cups, hairs in the toilet, bad smell over the hotel
They charge £5 to leave luggage

Friends

2/10

Poor

27 Apr 2026

Jenn

Awful place

Partner

2/10

Poor

26 Apr 2026

Ian

The bathroom was scruffy. The fire alarm went off at 3am and it took the staff 40 minutes to deal with it. The kettle was burnt so the water wasn’t ok to make tea with. After a night of no sleep, I asked to leave my bag and they said there’s a charge of £5

8/10

Excellent

16 Apr 2026

Eryk

The room was very clean. The property is showing its age.

Friends

8/10

Excellent

12 Apr 2026

Scot

I was looking for a place to stay overnight for a group of 3: at ~£27 each, this hotel was completely acceptable.

LOCATION
Less than 10 minutes to walk to Central station (and therefore the city centre), so that was all good.

ROOM
Basic yet spacious. The beds were comfortable enough.

FACILITIES
The ensuite was up to standard- same can be said for the shower. We had a telly and basic tea/coffee making facilities.

FINAL COMMENTS
Note to management: don’t spam people for reviews.

4/10

Poor

08 Apr 2026

Bethan

staff were lovely and friendly. The property was hard to find as the name on expedia and name on google maps are different. The room smelt of cigarettes. The mattresses weren’t comfy and everytime you moved the springs made a noise. We booked a room with a double bed and were given a room with three single beds. The entire property needs some major updates, the bathroom sink and bath were brown and the floor looked a bit grubby.

Partner

10/10

Exceptional

03 Apr 2026

Coral

Clean room, had all the essentials in and was perfect for the overnight stay, staff pleasant and helpful and in a perfect location

4/10

Poor

26 Mar 2026

Vishnu

Stay was underwhelming I stayed there for 3 nights even after telling them the room had issue with shower they didn't fix it and cold air blows through the room even when windows are locked

Self

2/10

Poor

06 Mar 2026

Howoon

Dirty room and bathrooms.

Self

2/10

Poor

06 Mar 2026

Elijah

There is no spa.

2/10

Poor

17 Feb 2026

Christopher

Bedbugs everywhere. Couldn’t give refund at the hotel, email address provided was Indian help desk. Uk helpdesk not helpful. Phone not answered. Paired 75.99 but hotel said I only paid 54. Refund not given.
Room not fit for purposes.
Hotels.com refused refund. Account credit does not cover legal obligation to provide a suitable service. Having to chase refund directly through the bank. Would never stay in an Oyo hotel again.

Self

10/10

Exceptional

03 Feb 2026

Naphtali

I enjoyed my stay clean room beddings quick response to my extra needs.Pleasw add larger bath sheets (large towels) otherwise i had fantastick stay.Now i got new home when visiting cardiff central.

Friends_and_family Friends

6/10

Pleasant

02 Feb 2026

Nedra

Wasn't what I expected for the price for 1 night, looks more like an hostel than an hotel.
Staff was a bit abrupt at first but corrected himself and apologised.

Business

10/10

Exceptional

25 Jan 2026

Hammad

The room was clean and everything was good. For the price it was really good value!

Leisure Family

10/10

Exceptional

25 Jan 2026

Marco

Quick check in and helpful, lovely staff. Big nice room for the price I paid.

Leisure Self

6/10

Pleasant

25 Jan 2026

Victoria

Good for the price. The room was very noisy, shabby and the flooring was dreadful and dirty but the bedding was clean and the bed comfy. It is what it is for the price.

Friends_and_family Friends

4/10

Poor

24 Jan 2026

Michael

Awful location. Room was absolutely a disgrace where we had to get a full refund which took us being passed from person person as contact number for complaints was not the right number.
The heat in the room caused us no sleep all night and headaches in the morning. The shower was stuck on boiling hot so unable to shower. I don’t not suggest booking this accommodation.

Leisure Family

8/10

Excellent

21 Jan 2026

Sarah

Room was clean, staff was friendly, not far from Cardiff Central train station

Leisure Partner

4/10

Poor

29 Dec 2025

Thushar

Dirty bathroom, small room

Partner

10/10

Exceptional

25 Dec 2025

DARRYL

This hotel is close to rail station. There are restaurants nearby.

There seemed to be an issue with rubish collection as there were lots of bags of trash in front on many of the properties. However, the hotel, itself, and it's property were clean.

I really enjoyed the friendly staff. My room was a nice comfortable size. And, the property was quiet; I was able to get good sleep after touring the city.

10/10

Exceptional

24 Dec 2025

Shaleem

I left my watch their and the staff was too good send back to me really appreciate it .

6/10

Pleasant

17 Dec 2025

Alan

Reception courteous. Hotel basic and tired! No expectations for £40 per night though, just a bed for the night.
Convenient location near Central Station.

Leisure Self

6/10

Pleasant

15 Dec 2025

Doug

Very basic rooms.

Self

6/10

Pleasant

14 Dec 2025

Christopher

Check in staff were welcoming, the bed linen was clean and fresh , as for the quality of the room below avaravge ,I dont think you could have supplied a cheaper more uncomfortable mattress if you tried.
Based on all the the above and more i won't be returning.

Business_and_leisure Self

8/10

Excellent

12 Dec 2025

Jonathan

It just ticked all the boxes for the duration of my stay

Friends_and_family Friends

10/10

Exceptional

12 Dec 2025

Pikon

Friendly staff and clean.

4/10

Poor

11 Dec 2025

Felix

pictures showed a totally different room carpet was different layout of the room was different it looked clean, my carpet was grotty looked like multiple stains bathroom smelled as well as the main room, he wall in the shower was pealing and the window sill in the bathroom was dirty. At least the beds were clean

Business

10/10

Exceptional

10 Dec 2025

Aaron

Good value for money.

Only issues for us were that i think the washers in the sink taps need replacing.

We liked having an actual key for the room - far better than a card.

Clean and Tidy. Opening windows which was a god send compared to our previous nights stay at the Angel !.

To have a working tv was nice. And the room was a lovely temperature.

Was absolutely ideally located for the Tramshed and we had a great evening.

We will be back.

Partner

6/10

Pleasant

08 Dec 2025

Andy

Staff were nice and the room was spacious, sparse and warm. They should put all the stag and hen parties in certain wings though away from normal city visitors.We were kept awake till 3 in the morning! You can park in the roads around the hotel and we chanced not paying as no other cars had parking permits.
So basically this hotel was great value for money not the cleanest and room allocation needs work!.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Morgan

Good stay overall, but the hotel could do with some improvements. Windows were very hard to shut so it meant the first night of our stay was freezing in our room. The walls were also very thin so we could hear every little interaction outside. The shower was more like a light drizzle of water and the lift also wasn't working (this normally wouldn't be an issue but I have trouble walking up stairs due to health issues so it didn't help). We were told that the hotel had just opened so hopefully these are just some teething problems that can be fixed later down the line. Despite this, the staff were super lovely and I would consider staying here again in the future.

10/10

Exceptional

06 Dec 2025

Mike

Room excellent good shower. Didn't have a car so don't know about oarking

Business Self

4/10

Poor

05 Dec 2025

Katherine

Booked a double room but was given a room with 4 single beds. Could hear the person in the next room snoring. Room was dirty - used a towel to dry the bathroom floor and it came up with black marks. Room was weirdly missing bedside lamps. Kettle didn’t work.

Business

10/10

Exceptional

05 Dec 2025

Jack

Good value

Business

10/10

Exceptional

28 Nov 2025

Bethan

Nice friendly staff ...Roco helped me with bags as on top floor no lift he offerd so kind..
Light above sink in en suite not working they fixed whilst i was out

Helpful staff

Self

8/10

Excellent

28 Nov 2025

Mary

Clean room staff welcoming

Leisure Friends

6/10

Pleasant

24 Nov 2025

L

The room was not the cleanest,tv didnt come on.wrong remote

10/10

Exceptional

22 Nov 2025

Mahesh

All nice

Friends_and_family Family

2/10

Poor

02 Jul 2020

Dale

#Hotels.RipOff.com

Are you insane Hotels.com?

I've had numerous debates with yourselves over requesting a full refund for this hotel booking.

THE HOTEL IS CLOSED DUE TO COVID.

HOSPITALITY IN WALES IS SHUTDOWN.

IVE PAID FOR A SERVICE I HAVE NOT RECEIVED.

I AM AND WAS ABLE TO ATTEND THIS HOTEL, BUT IT IS CLOSED.

ARE YOU ALL LIVING IN A CAVE OR SOMETHING?

ITS CRAZY YOU HAVE SENT ME AN EMAIL TO REVIEW.

I CAN NOT BELIEVE YOU - HOTELS.COM -ARE ADDING MORE STRESS TO THIS GLOBAL PANDEMIC WE'RE LIVING IN.

ITS A NATIONAL EMERGENCY. YOU NEED TO WATCH THE NEWS AND YOU NEED TO COMMUNICATE WITH YOUR STAFF REGARDING THIS SPECIFIC BOOKING.

IVE TOLD YOU NUMEROUS TIMES, IM NOT CANCELLING ANYTHING.

PAYPAL ARE STILL WAITING FOR A REPLY ...

Partner

8/10

Excellent

16 Mar 2020

John

Value for money

Some parts still being refurbished. Good room with clean facilities but very noisy as it was at the front of the hotel. Very good policy regarding food. As they do not have a restaurant you are asked to use their breakfast room if you have a take away and there are plenty of options around the hotel for this. Very friendly staff on the front desk. Parking at hotel is at the back with a controlled gate. If there is no room parking around the hotel is difficult.

Partner

8/10

Excellent

15 Mar 2020

Verified traveler

Dies what it says on the tin.. clean an close to city centre

Leisure Friends

8/10

Excellent

27 Feb 2020

Tracey

The rooms were very basic. The hotel has no lift. But the staff were very helpful and assisted me to carry my luggage up to the 2nd floor.
Breakfast was included in the price but very limited.

Self

4/10

Poor

24 Feb 2020

Emma

Fan rattling in night constant dripping noise walls very thin doors banging and TVs playing all night did not sleep at all

Partner

8/10

Excellent

18 Feb 2020

Tchuss

OYO hotels had recently taken over this property and have worked hard to redecorate bedrooms and ensuites making it very pleasant to stay there. The outside street and parking area were a little unsightly - but we were in the middle of storm Ciara at the time. Simple 'continental' breakfast - I didn't check if they provided 'full English'.

Leisure Partner

8/10

Excellent

17 Feb 2020

Lee

Value for money

Was in a good location although the bar wasn’t open as they don’t have a
Licence. Other than that good value for money.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2020

Brian

Very happy with stay overall and very happy that I was allowed to leave car till 2, 3 hours after checkout. Very thoughtful of staff.

Friends_and_family Friends

8/10

Excellent

13 Feb 2020

Mark

Value for money

The Oyo hotel is good value for money and very convenient for the city centre. I will be happy to stay there again.

Self

4/10

Poor

09 Feb 2020

Verified traveler

We had booked two rooms non-smoking. One of the rooms they gave us was smoking so we asked to get moved and there was only one room which was a twin but a kind lady offered her room instead. As we booked this almost a month in advance, I am not sure why we didn't have a non-smoking room. The other room was very dirty the toilet had skid marks but as there were no more rooms we could not be moved. Also there was no hot water for a shower at 10 pm. The hotel was in a great location but unfortunately I would not stay again given the disappointment with the rooms.

Friends_and_family Family

10/10

Exceptional

09 Feb 2020

Janet

Going to Tramshed

Night out at Tramshed. Only 3 min walk and very reasonable prices

Friends_and_family Friends