Parklane by Urban Space

United Kingdom , Cardiff
Cardiff, 13-24 Park Place
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75 reviews shown

10/10

Exceptional

27 Mar 2026

Alistair

I had an excellent 4 night stay here. A well-equipped apartment, very quiet (important to me) and convenient. The employees were very helpful also.
If I had to mention one thing, only small and not a complaint as such, but please provide a washing-up bowl or plug for the sink. If someone doesn't have enough washing up to do to use the dishwasher, how are you supposed to wash up?
Thank you.
Highly recommended.

Self

10/10

Exceptional

23 Mar 2026

Hazel

When i visit Cardiff this is the only place i stay...I have never been disappointed with what these apts offer...spotless, well equipped ..its like home from home..quiet area and plenty of lovely restaurants and bars on your door step. Only 5 mins walk to bus stop which takes you into Cardiff city.....

10/10

Exceptional

27 Nov 2025

Ryan

great place

10/10

Exceptional

25 Aug 2025

PANKAJ

Bright & spacious property at an excellent location. Everything is at walking distance whether it's entertainment, restaurants, groceries,, public transport, attractions etc etc.
Highly recommended.

Leisure Family

8/10

Excellent

15 Jun 2025

Wendy

great location at Mermaid Quay and bus #6 into city center

Leisure Partner

10/10

Exceptional

11 Apr 2025

Jill

We loved the place! It was spacious and comfortable. Just a few wish list items: smart tv, extra trash bags, lighting over mirrors in bathroom, cloths drying rack was broken. We will definitely be coming back!

Leisure Partner

10/10

Exceptional

31 Jan 2025

Cardiff Quays

Property was clean and in very good condition, one of the best I’ve stayed in

Business

8/10

Excellent

30 Dec 2024

colin

Was a lovely enjoyable stay , place was spacious more than adequate and clean .
The only disappointment we had was the very strong smell of smoke and weed in the corridors outside level two .
The location of the apartments was superb and definitely be booking very soon Thankyou for a lovely stay

8/10

Excellent

24 Nov 2024

Angela

Very roomy flat , clean and tidy with all the amenities you would wish for. Good location with car park nearby and plethora of restaurants nearby. Make sure you ask for car park discount card. On the downside three seater settee for four person accommodation, dripping tap in hall bathroom . But on the whole really good place and would stay there again.

Leisure Friends

6/10

Pleasant

17 Nov 2024

Michael

Nice flat but a little dirty

Nice flat but wasn’t that clean, ring marks in kitchen and shower was moldy and corners of room dusty. Living room window was also broken so couldn’t close it.

Very comfy bed though

Partner

10/10

Exceptional

05 Sep 2024

alan

A very enjoyable stay in a nice spacious apartment with easy access to all amenities and walking distance to Cardiff City centre

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

Verified traveler

Ok but wouldn’t stay again.

Good points - it’s a good location. We felt safe and it was local to Cardiff bay. Car park isn’t too far away and it was £6 a day after using coupons given to us. Free Wi-Fi. Working tv.

Bad points - strong smell of cannabis coming from next door so we couldn’t enjoy the balcony/having doors open as much as we wanted to, condition of property was quite poor… property has a damaged en-suite door, kitchen floor needs replacing as it’s a trip hazard, several doors bump into a light/lampshade so this needs removing, cleanliness could have been a lot better… sofa cushions stink of cigarette smoke, curtains are so dirty/stained, toilet seat in en-suite was so dirty/stained . It was very hot in the apartment with just a tiny fan available so more fans/air con needed for summer and more towels needed.

Partner

6/10

Pleasant

11 Aug 2024

Tracey

Great location. General lack of communication- only replies to emails were after our arrival. The tv could do to be mounted higher up but overall a good little place to stay. I would stay again. Thank you

Partner

10/10

Exceptional

26 Jul 2024

Jacob

Spacious, clean and had everything we needed for 3 nights. No complaints.

Leisure Family

8/10

Excellent

23 Jul 2024

nirmalah

Getting into the apartment was a bit of a hassle on the the check in day. There toilets not cleaned well. The mattresses needs replacements. The apartment was a bit dusty. Not enough lighting in the rooms especially near the mirror. Night gets very warm in summer and there is no ac. Too much of traffic noise if leave windows open. The kitchen needs some upgrading as it looks very worn out and the cooking pots and pans probably need replacing. Having a kitchen and the washer were really convenient and that’s the good thing about this place besides the Sainsbury shop downstairs. Overall, It was a pleasant Stay.

Leisure Family

8/10

Excellent

27 Jun 2024

Gerald

Great position

Brilliant position. Good studio appartment.

Partner

10/10

Exceptional

20 Jun 2024

Diane

Lovely apartment in a great location. Would definitely stay again.

Leisure Family

8/10

Excellent

18 May 2024

Brigitte

Love the location on Cardiff Bay, near the Senedd, the restaurants and Torchwood HQ.
Our sat nav had trouble finding the affiliated car park but we got there in the end.

Leisure Partner

4/10

Poor

10 May 2024

Verified traveler

Go to the Premier Inn instead. Cheaper and cleaner

Would not recommend. Although the studio looked clean it felt dirty. It was dark and the water wouldn't drain from the shower tray. We informed them of this but nothing happened. Bed was really uncomfortable with exposed springs in mattress,there was a huge dip in the base. Huge scratch mark on the headboard. The decking on the balcony was brittle so you couldn't really sit out there. Communal areas such as the entrance was dirty and I wouldn't have felt safe staying here alone. Had to wash mygs before using as there were brown stains and the worktop was chipped and unhygienic.

Partner

10/10

Exceptional

07 May 2024

Helene

Great location

Excellent communication throughout. Fantastic location,easy walk to city centre or no6 bus almost outside the door or a boat trip round the bay and up the Taff to the Principality Stadium. Apartment was spacious and had everything we needed, with so much choice of eateries on the doorstep at Mermaids Quay no cooking was necessary but there was a full sized oven, microwave and toaster in the kitchen.

Partner

8/10

Excellent

29 Apr 2024

Chamath

It was a good place. Close to every key facilities. It was a great stay.
Only thing was i was not very clear with the parking instructions. Otherwise it is good

10/10

Exceptional

22 Apr 2024

Verified traveler

Beautifully clean and spacious and surprisingly quiet given the location. 100% recommend

Self

6/10

Pleasant

22 Mar 2024

Verified traveler

Couples stay

If you don’t want to be able to have communication with anyone on the outside world due to having no cellular connection or WiFi then this is the place to go, the overall apartment was ok but the bed was horrendous every time you moved you would wake up. Great spot though in Cardiff bay!

Partner

6/10

Pleasant

14 Mar 2024

Sandra

No Communication.

Payed £20 for an early check in. Could not contact anyone as described. No one available to speak, no one replied to messages left for help. Only got in through people leaving the flats luckily. Should be refunded the £20.

10/10

Exceptional

25 Feb 2024

Helen

Weekend break

Excellent stay once again! . Great communication, great apartment will definitely stay again!

Partner

8/10

Excellent

07 Feb 2024

Michael

Proximity to dining

Leisure Partner

4/10

Poor

04 Feb 2024

Osian

Overall good but bloodstain on bathroom floor and staff member repeatedly walked inn without knocking

8/10

Excellent

04 Feb 2024

Hendrik

Good location

Leisure Partner

10/10

Exceptional

21 Jan 2024

Sharon

Second time staying here and will book here again if staying in Cardiff Bay. Comfy and clean. Everything you need is in the apartment. Sainsbury’s next door which is really handy, a minutes walk to all the bars and restaurants. There is also a bus stop under a minutes walk which takes you right into Cardiff Centre

Leisure Partner

6/10

Pleasant

18 Jan 2024

Bad property management !

Didn’t receive an email about access to the flat . Tried to call several times, no one answered or bothered to call back . Dismal customer service !

Business

6/10

Pleasant

15 Nov 2023

Adam

Did the job for a lads trip

Basic apartment, but you get what you pay for. Beds were comfy and clean towels provided. 20 min walk to the city center.

Mold in the shower in the en-suite.

Some renovations going on a the moment so all the floor is covered in plastic. A very rude awakening on our last day when we had drilling right outside our room at 0830, zero consideration for guests staying. Lots of noise from other guests in the evenings.

Friends_and_family Friends

10/10

Exceptional

10 Sep 2023

Brad

Great property, just needs more plugs arou.d the room, eg either side of the bed and by the TV area

Leisure Partner

8/10

Excellent

10 Sep 2023

Amiee

Easy access after long process to get in

Leisure Partner

6/10

Pleasant

03 Sep 2023

Maria

Not enough hot water for the shower. Kitchen condition needs a little upgrading.

8/10

Excellent

31 Aug 2023

Louise

Great location - if you can find it!

Great, clean apartment in a fab location down on the quay. About 25 mins walk into Cardiff centre. We had apartment 7, with a view of the Millennium Centre and down towards the quay. The difficulty with being on this side of the building was the 6am deliveries to the Sainsbury’s Local below. Don’t expect a lie in!

Finding the apartment was a trial and not what we needed after 4 hours on trains. Despite what looked like good instructions we spent 20 mins in the area and had to make a call to get extra info. Once you know it’s above the Sainsbury’s it’s simple to find, but the postcode covers a big area and the spot in the map linked in instructions shows the building on the wrong side of the road.

While clean, the space needs some good maintenance. The loo flush was unreliable, bedroom door handles not working and chain not attached to the plug meant using a knife to let the water out. The windows don’t shut properly either, making it draughty.

Despite the issues, this was a great spot for a family city break. We loved the dining options at Mermaid Quay and the space to relax after a day of sight-seeing. Sorting better location instructions - a What3Words would nail it - would have got us off on a better footing!

Friends_and_family Family

10/10

Exceptional

29 Aug 2023

Hazel

I cannot rate this property highly enough.Apartment was spacious clean and exceeded my expectations. Fully equiped kitchen fridge/freezer oven /hob microwave, washing mch/dryer and dishwasher....what more could you need. I would definitely recommend this apartment and hope to return soon.

Leisure Family

4/10

Poor

20 Aug 2023

Frank

Great location

The apartment was in the perfect location with a fast charger outside the door and discounted parking nearby. However the apartment could do with a good clean and checking before renting. There was only a very rusty frying pan, no trays for the oven, only1 fork between the two of us and the tv didn’t work. The person on the phone was excellent and did her best to rectify the faults all except the tv which couldn’t be fixed until Monday. Not her fault. We cut our stay short and left on Saturday morning a day early. We were very disappointed.

Partner

10/10

Exceptional

07 Aug 2023

Verified traveler

Great apartment in a fabulous location

Friends_and_family Friends

10/10

Exceptional

30 Jul 2023

Darren

Walking distance to the bay. Stones throw from a local supermarket, the millennium centre.
Good communication and simple access to get into apartment.
Great that they offer discount parking which was just across the road.
Apartment clean and tidy and ideal for a few days away in Cardiff,especially for the Cardiff bay area.
The apartment was a little dark,with very little natural light but thankfully didnt spend much time in the room. So wasn't an issue.

Business_and_leisure Family

10/10

Exceptional

27 Jul 2023

Philip

Only problem was finding the way in to the property but once we phoned good instructions over the line.

Partner

8/10

Excellent

09 Jul 2023

Josephine

Weekend away

The flat could do with up dating. Did not sleep at all as the mattress had lost its spring had a dip in it very uncomfortable to lie on Hanse no sleep. We had no hand towels at all and no floor mats the shower and bathroom floor was very slippery and I nearly fell down

Partner

10/10

Exceptional

01 Jul 2023

JUDITH

The Apartment was excellent (although Apt 34 overlooks a 24hr Premier Store that did seem to attract some early hours noise issues). Entry is situated between Sainsburys Local & Well Pharmacy). The location excellent also. - Mermaid Quay is just round the Corner.
The parking agreement with Q Park (just over the road) is spot on - we liaised with them & they said they would supply extra discount vouchers if we needed to exit more than once per day. My only issues were that I had to chase Urban Space for access codes to the premises which were not given until less than 24 hours before travel. As a very organised person I found that stressful. Also, having given them a 3pm arrival but arriving over an hour early I rang to ask if the Apartment was ready but they checked & I was told not until the time specified. We had no issue with this & went for a Coffee but on arrival at 3.05pm we were told it was still not ready as they had been given an arrival time of 4pm. This left us waiting in the Lobby for over 30 mins. Urban Space staff were very friendly by phone, as was Roberto who met us at the Apartments. I would have no issue booking with Urban Space again in the hope they've just tweaked the Admin side for next time.

Leisure Partner

2/10

Poor

28 Jun 2023

Paul

The property was very clean and admin booking was excellent; however, the first night we both had an awful sleep as the mattress which has springs on one side, was placed on the bed upside down, hence the uncomfortably night. When I turned the mattress the correct way the next morning, it was filthy and a huge burn mark, which is probably why it was the wrong way around. I have photos to show if required.

Leisure Partner

8/10

Excellent

22 Jun 2023

Robert

Great location, spacious flat

Very nice flat! Spacious, has a balcony. Kitchen was decent, could use a few more utensils for cooking and such. Good communication and easy chk in process. Very good location! Easy bus ride or walk up to city centre. Was rather hot inside the flat and the fan did not work. All in all, good stay and would recommend.

Partner

10/10

Exceptional

06 Jun 2023

Derek

Excellen5 apartment, superb location

A superb apartment in a great location! I had a studio but it was perfectly good for one or possible two with a double bed, a 2 seater #
Settee a large wardrobe and a well fitted kitchen plus double doors onto a good size balcony (a unique ana panoramic view of three brick walls but if you want a nice view you have to pay for it). Improvements? They provide a starter kit of tea, coffee & sugar but some washing up liquid and a sponge would have been useful as I had to go out and buy them (Sainsbury's next door & Tesco round the corner).

Self

10/10

Exceptional

30 May 2023

Laura

Great place to stay. We traveled with our 1.5 year old and stayed in an apartment with a separate bedroom. The flat was everything we needed and our toddler loved watching out the window at everything going on below. We would stay here again.

Leisure Family_with_children

10/10

Exceptional

30 May 2023

MISS S

Central apartment - convenient and affordable

Fantastic location right on the bay, clean and comfortable apartment. Easy initial access through key code and affordable parking £6/ day provided in nearby multi story. Highly recommended

Partner

8/10

Excellent

25 May 2023

Helen

Would stay again

Fantastic location, easy check in, clean and comfortable. However, the property is looking slightly tatty through use

Partner

10/10

Exceptional

14 May 2023

Maj

great value for the money, spent 2 nights in this apartment. excellent communication from Tia, everything was prepared, got a discount that saved me £18 for the parking. Definitely would use it whe i go back to Cardiff.
Great service. Well done!

10/10

Exceptional

03 May 2023

Verified traveler

A great 3 days!

Easy check-in, excellent location near transport/restaurants, and secure entrance made our stay a joy!!!

Partner

10/10

Exceptional

01 Apr 2023

Yvonne

A Great Stay

We recently stayed at Quayside Appartments, which was located in a great spot, just a short walk from the bay.

The apartment itself was spacious and well-equipped, with everything we needed for a comfortable stay. The kitchen was well-stocked with utensils and appliances, and the bed was very comfortable, so we slept well both nights.

The millenium centre was right on our doorstep as well as the local restaurants, which serve a variety of cuisines.

**Pros:**

* Great location
* Spacious and well-equipped apartment
* Comfortable bed
* Lots of things to see and do in Cardiff Bay

**Cons:**

* The apartment is located on a busy street, so there is some noise from traffic.
* There is no parking available at the apartment, but there is a pay-and-display car park nearby.

Overall, we would definitely recommend this apartment to others.

Partner

8/10

Excellent

24 Mar 2023

Anthony

Excellent central location.
Apartment was well equipped but the fridge was smelly.

Business_and_leisure Family

10/10

Exceptional

05 Mar 2023

Jodie

Clean and tidy apartment with nice balcony! Kitchen had everything you need including a little cleaning kit.
Beds were 2 singles pushed together and with a duvet that zips two singles together, but nice enough.
Bathroom clean and tidy with shampoo, conditioner and body wash available. No hand towel or soap so had to use the body wash and bath towel.
Would stay again if in the area.

Leisure Partner

10/10

Exceptional

02 Mar 2023

Verified traveler

Great location , apartment had everything we needed even a pint of milk in the fridge.

Partner

10/10

Exceptional

26 Feb 2023

Perry

Perfectly Located

First off, the property is in an excellent location. Right by Mermaid Quay with its fast array of eateries and attractions. Perfect for an evening out after a day sightseeing in the city. Buses can be picked up in a couple of directions just 50 yards or so from the door, along with a taxi rank so travel us never difficult. This includes the Circular Bus Route No.1 which would take you to a number of outlying areas if you facied a day out of the city.

The apartment had good views over the quay and a small balcony. The lounge/kitchen area is large, clean and simple. Basically everything you needed with a dishwasher and a small cleaning pack provided along with tea, coffee and milk. One bedroom with an en-suite made getting ready really easy and everything you needed was available, towels, soaps etc...

Overall, really enjoyed our stay here and would not hesitate to return.

Friends_and_family Friends

10/10

Exceptional

19 Feb 2023

Glen

Fantastic Apartment!

Lovely clean well equipped apartment. Very comfortable and excellent quality.

Friends_and_family Family

8/10

Excellent

03 Feb 2023

Verified traveler

Good stay - would use again

It was a good stay overall - area wasn't as loud as i thought i might be, there's a mini Sainsburys next door and the car park is 3 minutes walk.

- Pint of milk in the fridge on arrival, teabags too. Nothing else in terms of sauce / oil etc

- Read the check in instructions before getting there, it's a little complicated

- Don't forget the parking vouchers they give you, difference between £15 or £6 for overnight

Business Self

10/10

Exceptional

03 Jan 2023

Vikas

Excellent location and very good condition. The only issue was trying to locate the entrance to the building while driving around as there is no place to stop. It qould have helped if the owner had indicated that the entrance was next to Sainsbury's..
Also, the discout available only for overnight parking. For shorter stay, one has to pay the full price..

Leisure Family

10/10

Exceptional

22 Dec 2022

Mies Kelly

Great place to stay

We have stayed here twice and each time the apartment has been excellent. They provided everything we needed and it was lovely and clean. Only a 5 min walk to the train station which takes you straight into centre of cardiff in 3 mins, and only cost £3.10 return so we were able to leave the car for the whole time we were there.
The bay is also lovely, its full of bars and restaurants and only a short walk away.

Partner

8/10

Excellent

06 Dec 2022

Andrew

Great city break slightly let down by apartment.

This was our second stay with urban Escapes Quayside Apartments and we have thoroughly enjoyed both times as we love Cardiff. Unfortunately on this occasion the apartment did leave us disappointed and a little embarrassed as we’d shared the trip with family who accompanied us following our recommendation. On arrival at the flat it was clear the place was tired and a little abused. There was damage to the outside of the en-suite door that looked like it had been forcibly punched. The hob and oven were both filthy. There were only 3 wine glasses despite the booking being for 4 adults. There was a plastic cup on the balcony that was filled with cigarette butts. There was a large hole in the back of the sofa exposing the foam filler and lastly there was the remains of the last guest still adhered to the en-suite toilet.

Last year we booked the executive option, sadly this year there were none available and it really did show.

All that said, it didn’t dampen our spirits and we had a lovely time enjoying Cardiff city and the Bay.

Friends_and_family Family

10/10

Exceptional

24 Nov 2022

Francesca

Easy check in, really good locationg, really clean,overly apartment.

Leisure Partner

10/10

Exceptional

28 Oct 2022

Caroline

Great find

The apartment was beautiful and situated close to the city centre with great transport links if needed but also a short walk. Very clean and security is great.

Friends_and_family Family

10/10

Exceptional

12 Aug 2022

ANDREW

The property was spacious and excellent for our needs. I do not think there was anything that was not good about the property. The staff explained everything and where very nice and helpful. Overall a very pleasant experience.

Leisure Family

10/10

Exceptional

16 May 2022

Rhianedd

My mother and I had a lovely stay here over the weekend. Great location and lovely apartment. The only downside was the beds as they weren’t the most comfortable however everything else was great!

Friends_and_family Family

10/10

Exceptional

18 Apr 2022

julie

Fantastic stay - highly recommend

Amazing stay, service manager extremely friendly and helpful. Definitely recommend and will be staying again without any doubt.
Beautiful apartment in an amazing area.

Partner

10/10

Exceptional

16 Apr 2022

Saam

Wonderful place

Great place to stay,best comfortable bed I have ever slept on. Safe , great location with restaurants within walking distance. My go to place Whenever I'm in Cardiff . Great customer service too.

Friends_and_family Family

8/10

Excellent

10 Apr 2022

Jerri

Comfort in Cardiff

Very comfy apartment in Cardiff, about 30 minute walk from the city center.

Partner

8/10

Excellent

28 Mar 2022

Audrey

Our only negatives were firstly one of the rings on the hob was on when we arrived and the drainage plug on the shower was not very clean. Otherwise everything was very good

Leisure Partner

10/10

Exceptional

01 Mar 2022

Rebecca

Incredible value for money

Just stayed here for the weekend with my boyfriend and we absolutely loved it. We booked a one bed apartment and we’re given a double. It was so clean and modern and had a great view from the balcony. Communication beforehand was excellent and it was super easy to check in and check out!

Partner

8/10

Excellent

21 Feb 2022

Harrison

Lovely area to stay. Some of the furniture and walls were showing signs of general wear. Not bad for the price I paid. Would probably use again.

Partner

8/10

Excellent

14 Feb 2022

robert

Coming back

Ideal spot place was clean nice and quiet and an excellent indian restaurant near by (duchess of deli) lovely weekend coming back in 4 weeks time met at the door by a lovely young woman who went over everything with us

10/10

Exceptional

07 Feb 2022

helen

Great stay in the bay

Had a great stay in these apartments, had a large apartment had everything you need for a comfortable stay. Was met by lovely lady who went through everything we needed to know. Would definitely stay again/have already booked! . Location is fab, carpark discounted and not too far away.

Partner

6/10

Pleasant

21 Jan 2022

Rachel

The place had an unpleasant smell. The fridge smelt of damp

Partner

10/10

Exceptional

30 Nov 2021

Pat

Cardiff Bay Weekend

The property was in a great location. Overall very nice inside but laking a few details. The kitchen worktop splashback is in a poor condition. The freezer had frozen food pacakges in it which you could not initially see as the freezer was just one big lump of ice. The lounge could do with seating for 4 persons because it is a two king size bedroom apartment with lounge seatinhg for two. Apart from that the property is very good and would book again. Just needs a little TLC

Friends_and_family Family

10/10

Exceptional

29 Nov 2021

Andy

Urban Stays, you won’t be disappointed.

This was my experience of Urban Stays and I will definitely be booking with them again. The apartment far exceeded my expectations for size and comfort.

There were only two downsides to our stay:
Firstly there was insufficient glasses/crockery. This was a 4 person, deluxe apartment but only has X3 cups and just X1 wine glass.
Secondly: There is a “fair use policy” for electricity written in the welcome pack. There was no hot water when we arrived and the water heater and heating is all electrical this made us think twice about turning on the water heater (heats over night on Economy 7 but has a 1 hour boost) or turning on any of the room heaters/towel rails.

Other than those small details we had a lovely stay in Cardiff and will definitely be returning in the future.