Name: Holland House Hotel Cardiff By Sunday
Address: Newport Road, 24-26, Cardiff, CF24 0DD, GB

8/10

Excellent

29 Jul 2026

Robert

A nice clean hotel with large rooms. My only complaints would be the £10 charge to use the swimming pool (yes, it included the sauna and steam room but I only wanted to swim). Also the reception desk was not staffed when we tried to check out just after 0800hrs on the Sunday morning.

10/10

Exceptional

27 Jul 2026

Maxine

Good large room with huge king size bed really comfortable and good shower. Clean and quick lifts with car park good location for Cardiff city centre.

8/10

Excellent

27 Jul 2026

Ann-christin

everything worked fine incl aircon.liked the tea selection and products in bathroom, pool was closed

8/10

Excellent

23 Jul 2026

Clive

Good value but a little tired.

10/10

Exceptional

23 Jul 2026

Curtis

Short stay. Did not use spa facilities. But the room was very spacious, very clean. Highly recommend.

10/10

Exceptional

23 Jul 2026

Oluwatamilore

nice rooms. got upgraded when my ac stopped working

10/10

Exceptional

22 Jul 2026

Gareth

Great spot in the city. Close to the centre but doesn't have the noise of next to the castle. Room was nice and spacious. Really good gym and good sized pool (pool £10pp).

8/10

Excellent

20 Jul 2026

Janice

. The accommodation was great . Very close to the city centre. Our room was very spacious and the view was lovely . Breakfast was nice .

Partner

10/10

Exceptional

14 Jul 2026

Joshua

Brilliant stay for a mini getaway, stayed in the Privilege room and it was stunning, staff were very attentive and the food was very tasty, would recommend, only bad thing is the TV is a very simple tv with freeview with no access to the Internet or apps besides from that amazing stay!

Partner

10/10

Exceptional

11 Jul 2026

liam

staff was all kind and helpfull

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Trevor

Great stay, friendly staff

Partner

10/10

Exceptional

04 Jul 2026

Shari

Exceptional staff in the restaurant and room service very responsive and helpful. Room spacious 5 minutes away from the City Center walking for shopping and meals including grocery. Would stay again. Value for money. Nice area to just sit by the bar. Very comfortable. Didn’t use gym or spa but would have if time permitted.

Family

10/10

Exceptional

02 Jul 2026

Scott

Lovely clean spacious room! Can't wait for our next stay

Partner

10/10

Exceptional

01 Jul 2026

Karen

Booked a 3 bed room for an overnight stay for a concert in Blackweir Fields. We could park right under the hotel, so a good start. The room was very spacious with air con, tea & coffee facilities and very comfortable beds. Both a shower & a bath in the bathroom. The hotel is ideally located to walk to & from Blackweir Fields, and also to the city centre. We opted for breakfast as well, which was very good, with a full selection for all tastes & diets. Overall a very pleasant stay and we will certainly use this hotel again for any future visits to Cardiff.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Ellie

Easy parking, the staff were very helpful and even gave me a room upgrade. The only thing that would have made the room better would have been a little fridge. But apart from that the room and facilities were great.

Self

8/10

Excellent

28 Jun 2026

lisa

Excellent location. Car parking available if needed. Check was easy and the lady at the reception was very helpful and we was lucky that are room was ready early. Rooms start on the 4th floor. There are lifts but the staircase is available via the spa. Rooms very spacious, great air conditioning and beds very comfortable. Tea & coffee facilities available. Didn't use any other facilities.

Partner

2/10

Poor

27 Jun 2026

Jake

If your travelling for business ensure to get printed invoices as they promise to email your invoices and then your left chasing them up for it

Self

2/10

Poor

25 Jun 2026

Mark

When we arrived the room was boiling hot. The air con unit was broken and pushing out hot air. We told reception and they said they would send an engineer. No one came that night so we had to try and sleep in the heat. In the morning we again told reception and said we were going out until late afternoon and to please fix it. On our return, still broken. On the third time we told reception maintenance come up to the room and said they had never been contacted and they confirmed it was broken and would take a few hours to repair and get the room down to temperature. We were then finally given another room with working air con. We paid a lot of money for 2 nights and the service over this matter was awful.

Partner

6/10

Pleasant

20 Jun 2026

Elsa

Our room was spotless, and I enjoyed the setting, but I was very disappointed when I wanted to use the pool and was asked to pay an extra £10 per person. How can a hotel guest be expected to pay to use the hotel's own pool? I have stayed in many hotels—in Scotland, Venice, Germany, Spain—and this is the first time I have ever experienced something like this. I found it to be in very poor taste and disrespectful to the guest!.On top of that, as a guest, you have to pay 24 pounds a day... I hope that in the future they don't start charging extra for taking a shower in your room.

Partner

10/10

Exceptional

19 Jun 2026

Stewart

Great location and spacious rooms.

Self

10/10

Exceptional

18 Jun 2026

Aaron

Very nice hotel thanks !!

10/10

Exceptional

18 Jun 2026

Rosemary

Check in was quick and efficient and when we were given the wrong bed they moved us easily.
Our room was spacious with a separate seating area. A massive bath with separate shower. The 2 windows gave us spectacular views. It was an easy walk to the Principality Stadium, straight through the town centre.
Only issue was the breakfast hot table was broken so food was only warm. We were not told about this problem until I asked if they realised the food wasn't hot. Apparently the electrician who came to repair it had made it worse. We had paid for room with breakfast but no offer of a partial refund.
Overall our stay was great and staff helpful. Yes I would definitely stay her again.

Partner

8/10

Excellent

17 Jun 2026

Colleen

We pre-booked this hotel 9 months ago to attend a concert so we got a really good price and stayed in one of the suites (didn’t realise this on booking). The room was huge and clean and we were given complimentary drinks and snacks. The hotel was in a good location and short walk from the city centre and the stadium. The staff were not overly friendly but not rude. Parking cost £24 per hours which was different to the information provided by Hotels.com. We didn’t use the spa but this was an additional cost. Breakfast was £12 per person and was average for a hotel of this size. I have read a lot of negative reviews about this hotel - yes it’s a little dated and tired but we could not fault it. We have stayed in far worst hotels that cost more!

Partner

10/10

Exceptional

14 Jun 2026

John

Comfortable & clean room. Staff were polite and helpful. Great services. Plenty of delicious breakfast options. Absolutely love the welcoming gift. Would come here again.

Self

6/10

Pleasant

13 Jun 2026

David

The room was large but facilities a bit more like a premier inn.
The bed was 2 pushed together and adjoined so not the most comfortable I have stayed in better

Self

10/10

Exceptional

07 Jun 2026

John

Excellent hotel just a short walk from the city centre. The room was spacious, clean, and quiet. I didn’t use the spa, but the breakfast buffet is very good value. There is parking behind the hotel but there is also Dumfries Place, a large multi story car park, about 5 minutes away.

Self

10/10

Exceptional

07 Jun 2026

Aisha

Very clean , staff friendly

Self

8/10

Excellent

07 Jun 2026

Mohammad

Was a very clean room, helpful staff. A non working tv was remedied with a room upgrade!

Self

6/10

Pleasant

30 May 2026

Keeley Lenore

I liked the bathroom. No ramps in front of hotel for luggage or accessibility for strollers or wheelchairs.Main entrance revolving door broken. Reception desk lacked privacy. No water in room or in reception area for weary travelers. Was not directed to carts for luggage.

Family

2/10

Poor

29 May 2026

Dani

Mould in room

6/10

Pleasant

28 May 2026

Warren

Room on the 11th floor had an excellent view, but the property is severely outdated and needs a complete refresh across multiple areas. Staff were also hit and miss, and charging hotel guests £10 a time to use the pool area is ridiculous! Breakfast was ok, but £12 a day is a little bit pricey for an average breakfast. Location is good for Ubers, and the room rates are reasonable, however there are much better hotel options available.

Self

10/10

Exceptional

28 May 2026

Nadia massari

Very outstanding hotel everything is just perfect. The only thing we had to pay £10.00 each to use the pool.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Imtiaz

It was a hot day, the fridge in the room was not working, reported it, never got fixed, complained to the receptionist and we were told they are not obliged to to provide it. This hotel supposedly 4 star at best I will give 3 stars. It needs a make over.The parking is another corn, you fined a space and pay, for 24 hours parking but if go out and on return there is no space you will have to park somewhere else and pay. Why are taking parking fee for more cars than spaces they have. They should know how cars parking fee they have taken and not take anymore. I am not booking this hotel again.

Family_with_children

8/10

Excellent

20 May 2026

Stuart

Nice hotel. Was reasonably priced until car parking was factored in. £24 for parking overnight under the hotel when staying is expensive and

10/10

Exceptional

18 May 2026

Glenn

Lonely place, great location.

Partner

6/10

Pleasant

14 May 2026

Neil

Very average hotel. I paid for parking and still got a fine from parkingeye. Hopefully hotel will sort it

Self

8/10

Excellent

10 May 2026

Millie

Our room was clean but it hadn’t been refreshed - no teas, no coffee pod machine as there was in the other room I’d booked for a friend. Check-in took longer than it should, but the gym and pool facilities were excellent.

Friends_and_family Friends

4/10

Poor

09 May 2026

Felicity

Stag were friendly and the hotel has clearly spent some money renovating the bar and break fast room. The bedroom however was another story, the room had a very strong damp/musty smell. To the point my 13 year old son said why does it smell like a haunted house in here and I struggled to sleep. Both the TV and Fridge didn’t work.

The only reason we didn’t leave was that it was 10pm by the time we arrived and needed to leave at 8am for a bike race (the reason we were in Cardiff)

By the time I’d paid for parking and breakfast it was £130 for 1 night, do yourself a favour and stay somewhere else!

8/10

Excellent

03 May 2026

Hannah

Hotel was pleasant but a bit outdated and tired. Beds very comfy. Tea and coffee making facilities disappointing.

Friends_and_family Family

8/10

Excellent

03 May 2026

Karen

After reading the reviews on the hotel I was a little bit worried about my booking there , however check in was friendly and straightforward, the room was spacious and comfortable it was clean and airy the amenities in the room were good fridge iron and ironing board towels bedding were spotless ..the rooms are a bit dated but well presented and the price I paid was the best Around for a Saturday night..it’s just a shirt stroll to town

Partner

6/10

Pleasant

03 May 2026

Kirsty

Parking was ok thought cost a few pound more than mentioned in email from hotel

Partner

10/10

Exceptional

03 May 2026

Faye

Always a good experience staying here

Partner

2/10

Poor

19 Apr 2026

Miles

Very disappointed with the parking, we were charged an additional £20+ just to park our car, after already paying in full for the room. Furthermore, we had a room with a “double bed” which was as many hotels have, two single beds put together. This was not done well and we found a huge gap in the middle of both beds throughout the night, causing us to push the beds back together only for it to happen 2 hours later in the night. Disappointment based on the quality of the rooms and the hotel location which really makes you think this hotel is worthwhile.

Partner

10/10

Exceptional

19 Apr 2026

Michelle

Good location. Parking available. Beautifully presented hotel.

Self

2/10

Poor

13 Apr 2026

Lucy

Check in easy enough, greeted by a hoover blocking our door with all cleaning products just dumped outside, had to move all to access room, thankfully no one was in there. Noise of lift can be heard in room all night, windows were mouldy and had so much condensation that there was a puddle on the ledge below. Brought these issues to the hotel after leaving and no response to any emails or phone calls

Partner

10/10

Exceptional

12 Apr 2026

Bonnie

Large clean room, friendly attentive staff

Partner

10/10

Exceptional

10 Apr 2026

Mohammed

I would say this hotel is great

Partner

8/10

Excellent

09 Apr 2026

Haazim

Parking was easy and safe.. room was clean however bathroom took time to get dry must provide some slippers for toilet. Overall good experience

Partner

10/10

Exceptional

03 Apr 2026

Maxine

Had difficulty in finding the hotel but locals helped. We were pleased to find a parking space below the hotel. Your female receptionist was extremely helpful and professional. We arrived around 11.15 am Monday 30th April 2026. We were very happy with the room. Spacious, clean, modern a large very comfortable bed and bathroom with a bath. We didn’t eat at the hotel purely because it was a birthday celebration so chose to eat in one of the Cardiff city restaurants. We did have a drink in the restaurant when we are back. Thank you. We enjoyed our visit to Cardiff and enjoyed our stay at the hotel.

Partner

8/10

Excellent

01 Apr 2026

Darren

Clean room and friendly staff

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Megan

I wouldn't stay here again. Very disappointing. Staff were moody, did not want to engage in conversation, asking for directions was a huge inconvenience to them.
Bedding was awful! The quilt cover felt like sand paper where it had babbled, I assume it might be very old! This needs to be looked at as a PRIORITY! Pillows were extremely poor. Not a comfortable stay.
Wood frame of the bathroom door needs looking at all the paint is coming away, looks very cheap and nasty.
Had 1 coffee pod when we checked in. We booked a room for 2 adults.....
Very very noisy you can hear everything.
Wouldn't recomend this hotel. Won't be returning.

Partner

6/10

Pleasant

29 Mar 2026

Rob

Good apart from the bar on first floor being closed before 10.30

Self

10/10

Exceptional

27 Mar 2026

Cerian

Was bit disappointed do find marks on the bath so it looked like something stuck on it but was actually damage on bath other then this was a excellent stay enjoyed being able to eat gluten free allergy in the restaurant

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Joe

Sadly I didnt get to use the pool as it closed quite early. Staff were quite hard to find and front desk unmanned at most times and not overly helpful. Parking was very expensive

Self

2/10

Poor

22 Mar 2026

Eriks

Very poor. Heating not working phone broken, room very cold.Given a very small oil heater not much use at all. Requested blankets twice! Had to go to reception! Eventually povided an extra duvet. Staff surly and did not seem to care at all. No offer of any compensation for a terrible night in this place.

Partner

10/10

Exceptional

21 Mar 2026

Jessica

We had the most wonderful stay, all the staff were so kind and helpful, our room was massive with everything we needed. Location was perfect. We couldn't fault it.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Rory

Very Nice - easy parking and good dining options.
Rooms were good and staff very welcoming

Self

10/10

Exceptional

16 Mar 2026

Catherine

Lovely spacious clean room with great facilities.
Wonderful scenic city view .
Delicious breakfast.
Lovely pool and spa facilities.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Sharon

Nice hotel, check-in easy, late check-out. Staff friendly

2/10

Poor

15 Mar 2026

Dewi

The hotel is fine. Checking in whilst a wedding party were having a mass brawl in reception much less so.

Partner

4/10

Poor

14 Mar 2026

Lorna

When something is not right the manager responds 'that's the policy'
The carpets a threadbare, though fairly clean.
The room was spacious, but lacked amenities. The bed was comfortable, insufficient normal tea ( plenty of camomile). No phone to call reception when the fire alarm went off repeatedly - in a tower block giving nightmares of Grenfell- it was 2am,when called from our mobile reception was unobtainable the first 15 minutes then said just stay in your room.
We were sent an email stating they had an arrangement with the NCP for equal fees when unable to park in the hotel carpark- it's a lie all staff and manager deny this policy.
Food is average. Pillars in town is far superior, home cooking and a great team to observe. The manager was not responsive and put up barriers to all suggestions. Generally pretended language was the barrier.
Pity about how poorly it has declined Holland House was an impressive brand but this group, who now run it, are driving it into something like a spacious transit hostel. Ive stayed in friendlier Youth Hostels.
I wouldn't recommend this place.
The constant traffic and thumping rail bridge noise didn't help.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Richard

Ok

6/10

Pleasant

08 Mar 2026

adrian

Room was ok, the overwhelming smell from the staff member smoking weed in the underground car park was not the best first impression. The smell lingered in the lift shaft for some time. Heating in room does not work so had some random heater splattered about the place. Room
Was ok

Partner

10/10

Exceptional

01 Mar 2026

Aimee

Lovely clean huge comfy bed lovely bathroom and shower plenty of storage and all shamppo shower gel Tea coffee Good location and good price

Friends

10/10

Exceptional

27 Feb 2026

Susan Diana

The room assigned to me had an issue with the heating and it was very cold. The person on reception that evening did her best to find me another room. I was extremely satisfied with the new room which was warm and comfortable

Self

10/10

Exceptional

22 Feb 2026

Wayne

Excellent service

Partner

4/10

Poor

19 Feb 2026

Mathew

Poor check-in experience. The person who checked me in barely said anything to me except to charge me for parking.

I must have stood there for nearly a minute while it was “click, click, click” on the computer, with no indication whether he had found my booking or anything. I was very unimpressed by it all.

This created a negative impression of the entire hotel from the outset. Very poor, and not what I would have expected from an establishment of your alleged calibre.

The room was very cold and there was no central heating, only two plug-in radiators that did not seem to do very much.

One of the bedside lights was simply not there (quite annoying when you want to read and you are on that side of the bed).

The parking was another annoyance. The fact that it costs £24 per day is not made overly prominent on Hotels.com, and I felt a bit misled about it.

Self

10/10

Exceptional

16 Feb 2026

Craig

Staff are very friendly and helpful
Lovely place to stay

Self

10/10

Exceptional

15 Feb 2026

Anton

Room was spacious & had an amazing night

Partner

10/10

Exceptional

14 Feb 2026

annemarie

Everything was perfect

Partner

6/10

Pleasant

11 Feb 2026

Adam

This is a decent hotel, a short walk from the city centre.
I had a premium room which was reasonably priced. What isn’t reasonable in any way, shape or form is £24 for overnight parking. If this was more obviously marked on Hotels.com, I would have booked somewhere else - instead I have to explain to my work why I paid such an extortionate amount to park my car.
I would not use this hotel again while this is the cost of parking, as there is no valid reason I can give to my employer

Business

8/10

Excellent

10 Feb 2026

Ma Vale

Clean room

Business_and_leisure Pet

8/10

Excellent

07 Feb 2026

Sharon

Staff were very efficient and friendly. Room was very clean but a little dated with cracks on the bathroom floor tiles. We were 3 adults and had a very spacious room on the 8th floor.
We parked at the hotel and it is worth mentioning that the fee is £24 and not £21 as advertised. The public areas are lovely and modern. Breakfast was plentiful.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Neera

Lovely stay. Room was beautiful and staff were very welcoming. Arpit at the Spa was very helpful by giving us a tour on the first day and remembering that my son couldn’t swim and provided him with floats.
Thankyou

Business_and_leisure Family

10/10

Exceptional

05 Feb 2026

Antony

Staff was polite and friendly,hotel was clean and tidy

Self

6/10

Pleasant

02 Feb 2026

Elizabeth

Beautiful room and amenities but no info given at check in, swim etc is not chargeable per day but per visit and if you want your room cleaned, you have to put sign to say you do or you don’t and

6/10

Pleasant

02 Feb 2026

Rhys

The front door was not working with no alternative offered for accesibility needs.
The shower was running hot and cold with no consistency.

8/10

Excellent

01 Feb 2026

Darren

Nice room,very clean and great to have a pool to use.

6/10

Pleasant

01 Feb 2026

Samantha

Big spacious room and nice bathroom. However, rooms could do with a freshen up. Carpet was horrible and stained. And there was a horrible smell in room.
Heating didn’t work but there was a small electric heater.
Could not park in the car park as no spaces left.

10/10

Exceptional

31 Jan 2026

ELSA

Nive

Leisure

8/10

Excellent

29 Jan 2026

Chris

Clean spacious room, welcoming and friendly staff.

Only disappointment was not being made aware the sauna was out of action still and paying full price when you couldn't use it

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Jenny

Beautiful hotel. Very clean and great location

Partner

8/10

Excellent

25 Jan 2026

Paul

Lovely hotel and nice spacious rooms. It was an inconvenience that are room wasn't ready at 4:20pm when check-in is from 3pm and I was asked to confirm time of arrival in advance, which I did. I followed up to question it after my wife was informed there'd be a 20 minute or so wait as we had a table booked with friends. We were given a room then but it was decided for guests need special adaptations and not really ideal

6/10

Pleasant

22 Jan 2026

Mark

Shower unit did not work

10/10

Exceptional

17 Jan 2026

annemarie

Lovely and clean nice and warm stayed a few times before we will be back

Partner

8/10

Excellent

16 Jan 2026

L

The room was a great size very clean, great amenities. However the soap/shampoo bottles were empty and there as no heating on any of the bedrooms. We were given heaters however in January winter weather this didn't feel good enough for a hotel like this.

Business

10/10

Exceptional

16 Jan 2026

Gregg

Very large bedrooms for a great price

4/10

Poor

15 Jan 2026

Lynda

Dirty mattress…mould window, not safe bathroom door stuck.. left vodka bottle under bed.. no offer cake when arrive hotel room and horrible breakfast

Friends_and_family Friends

8/10

Excellent

10 Jan 2026

Ian

The staff were friendly and helpful. And the hotel was always warm. (We were there in the cold weather)

Partner

6/10

Pleasant

04 Jan 2026

R

Room comfortable

Toilet

6/10

Pleasant

02 Jan 2026

Nick

Overall the hotel was fine for what we needed. Sadly on our check out morning, our bathroom smelt of weed (presumably from adjacent rooms). Reported this to the reception for information and told we should have reported sooner so they could move us rooms. We were checking out so didn't need another room. To then be charged for storing our bags for a few hours when we saw people do so for free on arrival felt unfair.

Partner

8/10

Excellent

01 Jan 2026

Georgina

Great view

10/10

Exceptional

31 Dec 2025

Huseyin

No faults whatsoever
Thank you

Leisure

8/10

Excellent

30 Dec 2025

Deanne

The room was lovely, bed comfortable, great bath and wonderful views

Partner

6/10

Pleasant

28 Dec 2025

Helen

The room was spacious but very cold and there was mold around the windows.

Leisure Family

8/10

Excellent

28 Dec 2025

Chris

Nice and relaxing atmosphere

Partner

4/10

Poor

28 Dec 2025

Layla

Customer service skills were atrocious. Minimal English speaking staff. The present staff were more interested in the Islamic events happening the their fee paying customers.

There were constant complaints coming from other fee paying customers regarding poor hotel conditions and customer services

Partner

10/10

Exceptional

28 Dec 2025

Susan

Great room and lovely staff

Partner

10/10

Exceptional

26 Dec 2025

Nathan

Comfortable, spacious room