Holland House Hotel Cardiff By Sunday

United Kingdom , Cardiff
CARDIFF, Newport Road, 24-26
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100 reviews shown

2/10

Poor

19 Apr 2026

Miles

Very disappointed with the parking, we were charged an additional £20+ just to park our car, after already paying in full for the room. Furthermore, we had a room with a “double bed” which was as many hotels have, two single beds put together. This was not done well and we found a huge gap in the middle of both beds throughout the night, causing us to push the beds back together only for it to happen 2 hours later in the night. Disappointment based on the quality of the rooms and the hotel location which really makes you think this hotel is worthwhile.

Partner

10/10

Exceptional

19 Apr 2026

Michelle

Good location. Parking available. Beautifully presented hotel.

Self

2/10

Poor

13 Apr 2026

Lucy

Check in easy enough, greeted by a hoover blocking our door with all cleaning products just dumped outside, had to move all to access room, thankfully no one was in there. Noise of lift can be heard in room all night, windows were mouldy and had so much condensation that there was a puddle on the ledge below. Brought these issues to the hotel after leaving and no response to any emails or phone calls

Partner

10/10

Exceptional

12 Apr 2026

Bonnie

Large clean room, friendly attentive staff

Partner

10/10

Exceptional

10 Apr 2026

Mohammed

I would say this hotel is great

Partner

8/10

Excellent

09 Apr 2026

Haazim

Parking was easy and safe.. room was clean however bathroom took time to get dry must provide some slippers for toilet. Overall good experience

Partner

10/10

Exceptional

03 Apr 2026

Maxine

Had difficulty in finding the hotel but locals helped. We were pleased to find a parking space below the hotel. Your female receptionist was extremely helpful and professional. We arrived around 11.15 am Monday 30th April 2026. We were very happy with the room. Spacious, clean, modern a large very comfortable bed and bathroom with a bath. We didn’t eat at the hotel purely because it was a birthday celebration so chose to eat in one of the Cardiff city restaurants. We did have a drink in the restaurant when we are back. Thank you. We enjoyed our visit to Cardiff and enjoyed our stay at the hotel.

Partner

8/10

Excellent

01 Apr 2026

Darren

Clean room and friendly staff

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Megan

I wouldn't stay here again. Very disappointing. Staff were moody, did not want to engage in conversation, asking for directions was a huge inconvenience to them.
Bedding was awful! The quilt cover felt like sand paper where it had babbled, I assume it might be very old! This needs to be looked at as a PRIORITY! Pillows were extremely poor. Not a comfortable stay.
Wood frame of the bathroom door needs looking at all the paint is coming away, looks very cheap and nasty.
Had 1 coffee pod when we checked in. We booked a room for 2 adults.....
Very very noisy you can hear everything.
Wouldn't recomend this hotel. Won't be returning.

Partner

6/10

Pleasant

29 Mar 2026

Rob

Good apart from the bar on first floor being closed before 10.30

Self

10/10

Exceptional

27 Mar 2026

Cerian

Was bit disappointed do find marks on the bath so it looked like something stuck on it but was actually damage on bath other then this was a excellent stay enjoyed being able to eat gluten free allergy in the restaurant

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Joe

Sadly I didnt get to use the pool as it closed quite early. Staff were quite hard to find and front desk unmanned at most times and not overly helpful. Parking was very expensive

Self

2/10

Poor

22 Mar 2026

Eriks

Very poor. Heating not working phone broken, room very cold.Given a very small oil heater not much use at all. Requested blankets twice! Had to go to reception! Eventually povided an extra duvet. Staff surly and did not seem to care at all. No offer of any compensation for a terrible night in this place.

Partner

10/10

Exceptional

21 Mar 2026

Jessica

We had the most wonderful stay, all the staff were so kind and helpful, our room was massive with everything we needed. Location was perfect. We couldn't fault it.

Friends_and_family Friends

8/10

Excellent

19 Mar 2026

Rory

Very Nice - easy parking and good dining options.
Rooms were good and staff very welcoming

Self

10/10

Exceptional

16 Mar 2026

Catherine

Lovely spacious clean room with great facilities.
Wonderful scenic city view .
Delicious breakfast.
Lovely pool and spa facilities.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Sharon

Nice hotel, check-in easy, late check-out. Staff friendly

2/10

Poor

15 Mar 2026

Dewi

The hotel is fine. Checking in whilst a wedding party were having a mass brawl in reception much less so.

Partner

4/10

Poor

14 Mar 2026

Lorna

When something is not right the manager responds 'that's the policy'
The carpets a threadbare, though fairly clean.
The room was spacious, but lacked amenities. The bed was comfortable, insufficient normal tea ( plenty of camomile). No phone to call reception when the fire alarm went off repeatedly - in a tower block giving nightmares of Grenfell- it was 2am,when called from our mobile reception was unobtainable the first 15 minutes then said just stay in your room.
We were sent an email stating they had an arrangement with the NCP for equal fees when unable to park in the hotel carpark- it's a lie all staff and manager deny this policy.
Food is average. Pillars in town is far superior, home cooking and a great team to observe. The manager was not responsive and put up barriers to all suggestions. Generally pretended language was the barrier.
Pity about how poorly it has declined Holland House was an impressive brand but this group, who now run it, are driving it into something like a spacious transit hostel. Ive stayed in friendlier Youth Hostels.
I wouldn't recommend this place.
The constant traffic and thumping rail bridge noise didn't help.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Richard

6/10

Pleasant

08 Mar 2026

adrian

Room was ok, the overwhelming smell from the staff member smoking weed in the underground car park was not the best first impression. The smell lingered in the lift shaft for some time. Heating in room does not work so had some random heater splattered about the place. Room
Was ok

Partner

10/10

Exceptional

01 Mar 2026

Aimee

Lovely clean huge comfy bed lovely bathroom and shower plenty of storage and all shamppo shower gel Tea coffee Good location and good price

Friends

10/10

Exceptional

27 Feb 2026

Susan Diana

The room assigned to me had an issue with the heating and it was very cold. The person on reception that evening did her best to find me another room. I was extremely satisfied with the new room which was warm and comfortable

Self

10/10

Exceptional

22 Feb 2026

Wayne

Excellent service

Partner

4/10

Poor

19 Feb 2026

Mathew

Poor check-in experience. The person who checked me in barely said anything to me except to charge me for parking.

I must have stood there for nearly a minute while it was “click, click, click” on the computer, with no indication whether he had found my booking or anything. I was very unimpressed by it all.

This created a negative impression of the entire hotel from the outset. Very poor, and not what I would have expected from an establishment of your alleged calibre.

The room was very cold and there was no central heating, only two plug-in radiators that did not seem to do very much.

One of the bedside lights was simply not there (quite annoying when you want to read and you are on that side of the bed).

The parking was another annoyance. The fact that it costs £24 per day is not made overly prominent on Hotels.com, and I felt a bit misled about it.

Self

10/10

Exceptional

16 Feb 2026

Craig

Staff are very friendly and helpful
Lovely place to stay

Self

10/10

Exceptional

15 Feb 2026

Anton

Room was spacious & had an amazing night

Partner

10/10

Exceptional

14 Feb 2026

annemarie

Everything was perfect

Partner

6/10

Pleasant

11 Feb 2026

Adam

This is a decent hotel, a short walk from the city centre.
I had a premium room which was reasonably priced. What isn’t reasonable in any way, shape or form is £24 for overnight parking. If this was more obviously marked on Hotels.com, I would have booked somewhere else - instead I have to explain to my work why I paid such an extortionate amount to park my car.
I would not use this hotel again while this is the cost of parking, as there is no valid reason I can give to my employer

Business

8/10

Excellent

10 Feb 2026

Ma Vale

Clean room

Business_and_leisure Pet

8/10

Excellent

07 Feb 2026

Sharon

Staff were very efficient and friendly. Room was very clean but a little dated with cracks on the bathroom floor tiles. We were 3 adults and had a very spacious room on the 8th floor.
We parked at the hotel and it is worth mentioning that the fee is £24 and not £21 as advertised. The public areas are lovely and modern. Breakfast was plentiful.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Neera

Lovely stay. Room was beautiful and staff were very welcoming. Arpit at the Spa was very helpful by giving us a tour on the first day and remembering that my son couldn’t swim and provided him with floats.
Thankyou

Business_and_leisure Family

10/10

Exceptional

05 Feb 2026

Antony

Staff was polite and friendly,hotel was clean and tidy

Self

6/10

Pleasant

02 Feb 2026

Elizabeth

Beautiful room and amenities but no info given at check in, swim etc is not chargeable per day but per visit and if you want your room cleaned, you have to put sign to say you do or you don’t and

6/10

Pleasant

02 Feb 2026

Rhys

The front door was not working with no alternative offered for accesibility needs.
The shower was running hot and cold with no consistency.

8/10

Excellent

01 Feb 2026

Darren

Nice room,very clean and great to have a pool to use.

6/10

Pleasant

01 Feb 2026

Samantha

Big spacious room and nice bathroom. However, rooms could do with a freshen up. Carpet was horrible and stained. And there was a horrible smell in room.
Heating didn’t work but there was a small electric heater.
Could not park in the car park as no spaces left.

10/10

Exceptional

31 Jan 2026

ELSA

Nive

Leisure

8/10

Excellent

29 Jan 2026

Chris

Clean spacious room, welcoming and friendly staff.

Only disappointment was not being made aware the sauna was out of action still and paying full price when you couldn't use it

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Jenny

Beautiful hotel. Very clean and great location

Partner

8/10

Excellent

25 Jan 2026

Paul

Lovely hotel and nice spacious rooms. It was an inconvenience that are room wasn't ready at 4:20pm when check-in is from 3pm and I was asked to confirm time of arrival in advance, which I did. I followed up to question it after my wife was informed there'd be a 20 minute or so wait as we had a table booked with friends. We were given a room then but it was decided for guests need special adaptations and not really ideal

6/10

Pleasant

22 Jan 2026

Mark

Shower unit did not work

10/10

Exceptional

17 Jan 2026

annemarie

Lovely and clean nice and warm stayed a few times before we will be back

Partner

8/10

Excellent

16 Jan 2026

The room was a great size very clean, great amenities. However the soap/shampoo bottles were empty and there as no heating on any of the bedrooms. We were given heaters however in January winter weather this didn't feel good enough for a hotel like this.

Business

10/10

Exceptional

16 Jan 2026

Gregg

Very large bedrooms for a great price

4/10

Poor

15 Jan 2026

Lynda

Dirty mattress…mould window, not safe bathroom door stuck.. left vodka bottle under bed.. no offer cake when arrive hotel room and horrible breakfast

Friends_and_family Friends

8/10

Excellent

10 Jan 2026

Ian

The staff were friendly and helpful. And the hotel was always warm. (We were there in the cold weather)

Partner

6/10

Pleasant

04 Jan 2026

Room comfortable

Toilet

6/10

Pleasant

02 Jan 2026

Nick

Overall the hotel was fine for what we needed. Sadly on our check out morning, our bathroom smelt of weed (presumably from adjacent rooms). Reported this to the reception for information and told we should have reported sooner so they could move us rooms. We were checking out so didn't need another room. To then be charged for storing our bags for a few hours when we saw people do so for free on arrival felt unfair.

Partner

8/10

Excellent

01 Jan 2026

Georgina

Great view

10/10

Exceptional

31 Dec 2025

Huseyin

No faults whatsoever
Thank you

Leisure

8/10

Excellent

30 Dec 2025

Deanne

The room was lovely, bed comfortable, great bath and wonderful views

Partner

6/10

Pleasant

28 Dec 2025

Helen

The room was spacious but very cold and there was mold around the windows.

Leisure Family

8/10

Excellent

28 Dec 2025

Chris

Nice and relaxing atmosphere

Partner

4/10

Poor

28 Dec 2025

Layla

Customer service skills were atrocious. Minimal English speaking staff. The present staff were more interested in the Islamic events happening the their fee paying customers.

There were constant complaints coming from other fee paying customers regarding poor hotel conditions and customer services

Partner

10/10

Exceptional

28 Dec 2025

Susan

Great room and lovely staff

Partner

10/10

Exceptional

26 Dec 2025

Nathan

Comfortable, spacious room

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Paul

Quick and efficient check in.
Room was great.
The gym facilities are excellent

10/10

Exceptional

22 Dec 2025

John

Amazing room

Friends_and_family Family

4/10

Poor

22 Dec 2025

Pamela

Tv was old no smart tv channels not good

Friends_and_family Friends

6/10

Pleasant

21 Dec 2025

Lindsay

Unfortunately hotel is having alot of issues at the time I stayed there. Heating in some rooms not working, phones in my room not working. Decor is quite old and dated.

Leisure Self

8/10

Excellent

21 Dec 2025

IRINA

Great but the receptionist was not very welcoming. The second rece

2/10

Poor

20 Dec 2025

Dan

Quite possibly the worst stay I have had in a hotel.

8/10

Excellent

18 Dec 2025

Kacey

The room was clean loved the bath and shower option

Leisure Partner

2/10

Poor

17 Dec 2025

Gemma

Staff mainly the bar and cleaners were friendly but room was not up to standards! Stripped my bed on day of departure to help the cleaners out and it was covered in stains absolutely disgusting emailed hotel when got home completely ignored have had not response! Pictures sent to hotel told on morning didn’t seem bothered

Leisure Friends

2/10

Poor

16 Dec 2025

Sam

I didnt want to stay another night. Dirty and customer service was terrible. Still charge me even though i leave for second night. Disgusting behaviour

2/10

Poor

12 Dec 2025

Teresa

Room was clean and comfortable, staff very unpleasant and unfriendly. Disappointed with the level of customer service at the hotel, staff were very unhelpful. Very disappointed that the spa facilities were out of order as that was the only reason we picked the hotel. We were not advised this by email or any other communication. We rang the hotel to book the spa and told they were out of order but should be ok by our stay. If they had told us they would not have been we would have changed hotels. We booked for the relaxation before Christmas. When asked to leave our luggage we were told we have to pay which is disgusting if you have a room booked. Very disappointed with this hotel and service, regular visitor to Cardiff we probably won’t return to this hotel.

10/10

Exceptional

12 Dec 2025

Ben

Large panoramic room on the 12th floor with great views of Cardiff in 2 directions. Our friends booked a suite for only £30 more and it was about double the size, on the 15th floor, that’s what we’re booking next time! Clean room and complementary water and chocolate on arrival, plus a useful fridge, without all the unnecessary mini-bar contents. Disappointed that the swimming pool and hot tub was closed for maintenance.

8/10

Excellent

11 Dec 2025

Robert

Location

Leisure Partner

8/10

Excellent

08 Dec 2025

David

No shower gel, sink missing washer so didn’t hold water

Self

4/10

Poor

07 Dec 2025

Vincent

Fire alarm was set off during the night causing us to be evacuated ending up being a false alarm, plus we was kept awake by very loud guests from a party held in the hotel, with no staff to take action.
Plus staff wasn’t very helpfull when complaints was made. Won’t be staying again

Partner

4/10

Poor

06 Dec 2025

Kyle

Rooms smelt like smoke and we had to ask to be moved.

I was also charged for an extra room which I had originally cancelled according to the rules of my booking.

Expedia does not want to refund me for this

Leisure Friends

8/10

Excellent

30 Nov 2025

Catherine

I was given an upgraded room as the spa facilities were out of order. The room was very clean and bed very comfy. There was a coffee maker in the room and a free mini bar. Lovely views overlooking the city. The staff were very accommodating and friendly. It was my birthday there was a card brought to my room with a special biscuit saying happy birthday. I was given a drinks voucher to celebrate in the bar. Very nice

Friends_and_family Friends

4/10

Poor

30 Nov 2025

Bryn

First room was terrible, air conditioning not working.. did manage to change rooms

8/10

Excellent

28 Nov 2025

Sanya

Convenient location (a reasonable walking distance to the Principality Stadium - I’d come for the Wales vs New Zealand autumn internationals match), many shopping,” and dining options close by (including high street pedestrianised shopping areas). Staff were friendly and accommodating. Room was fantastic, modern, and clean

Friends_and_family Friends

4/10

Poor

25 Nov 2025

Sarah

The main reason we booked Holland house was because we planned to use the pool, but we arrived and the pool was closed. Unexpected problems can happen but we booked the day before when the pool was already closed and it was not advised! When we left it was still closed though advertised online.
There was no resolution to it and the complains were never answered.
The central heating doesn’t seem work cos all the rooms have many electric heaters that take a while to heat up the room.

Business Partner

10/10

Exceptional

25 Nov 2025

Steven

clean room ,loved the deep bath and shower too

Partner

8/10

Excellent

25 Nov 2025

Jacqueline

Breakfast was great, room a good size. The hotel including restaurant and bar area is very pleasant and comfortable. Excellent value for money and very convenient location. I didn't appreciate having to pay £5 to leave my luggage for a few hours though after checking out. I would definitely stay there again.

10/10

Exceptional

24 Nov 2025

Paul

The room was brilliant, spacious and well suited and equips for an accessible room

Friends_and_family Friends

8/10

Excellent

24 Nov 2025

Zoe

Hotel was beautiful! It was clean and tidy all throughout. Reception and check in was smoothe and efficient . Disappointing the pool / spa area wasnt working. No warning to this prior to booking and it was for a birthday so planned to use the spa the next day

4/10

Poor

23 Nov 2025

don’t clean my room once in 3 nights

4/10

Poor

23 Nov 2025

Alison

Nice welcome… everything is extra £. Tatty room, pool area not open - no one told us. Breakfast staff, distracted. My recent stay in a Holiday was far superior, disappointing.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Leisa

Very pleased with the hotel, and very clean room. very quick room service.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Charlotte

Had the best stay room was beautiful thank you

6/10

Pleasant

23 Nov 2025

David

Room was tired, also having been to the rugby where we got soaked would have been nice to come back to a warm room, but no only two portable oil heaters were the only heating in there, so was quite cold . Bed was large and comfy and the shower was nice and hot . Tea , coffee provided.We have stayed for the last two years but this will probably be the last , paid £209 for a night , worth it ? Not really tbh

Partner

6/10

Pleasant

16 Nov 2025

Larissa

The receptionist did not set our keys properly and had a poor attitude. A party was occupying the restaurant, but we were still charged a tray charge for room service.

The bed keeps pulling apart where it can become a twin.

2/10

Poor

16 Nov 2025

Paul

One grievance and one observation. My biggest issue was the fact, having stayed here with my daughter before while visiting to watch the rugby, we chose this for the swimming pool. There currently isn’t one for the foreseeable future but this isn’t mentioned anywhere. Their own website states it as an amenity, Expedia does also and it appears in searches ‘with a pool’. What I paid, and what people I heard on the day paying was much more and I didn’t get the primary amenity I wanted and had a disappointed daughter. A simple communication that it’s not currently open would have greatly helped change plans. At the hotel my discussions were literally ignored and I had merely a ‘sorry’ with no empathy as to why I was aggrieved. The observation was just that in our room 407, the sink taps are labelled wrong (hot is cold an vice versa), that’s madness from a premium hotel and also dangerous when what you think will be a cold glass of water is very hot. Will never visit again.

Leisure Family

8/10

Excellent

16 Nov 2025

Dianne

The spa facilities weren’t available due to maintenance which was a real shame as this was one reason we chose the hotel . There could have been more options for breakfast. Coffee wasn’t very nice , it was a lot of money for the hotel so expected more , overpriced for what it was , but it was a nice experience. Loved the underground parking as felt it was safe .

Leisure Partner

8/10

Excellent

16 Nov 2025

Donald

Room nice and clean. A tray being available at breakfast would be nice.

2/10

Poor

15 Nov 2025

Tony

I didn't get to stay and wasted my money , i clicked the wrong date and expedia wouldn't allow me to change it even though i was trying almost immediately , the hotel wouldn't change it because c it was booked through expedia , i will never use either again .

10/10

Exceptional

11 Nov 2025

Alun

Size of the room and bed. It was the best stay we have had

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Elliet

The hotel was great,
Having the car park below was a huge bonus.

Didn’t have long to really enjoy it as had a very early start.
Didn’t manage to use the gym or have breakfast, would like to stay again in the 22nd but it’s almost 4 times the price.

Partner

10/10

Exceptional

10 Nov 2025

James

Always my go to for Cardiff. I love this hotel and facilities are great.

Just Nicky situated out of the town, but literally a 5 -7 walk to the shops.

Partner

10/10

Exceptional

07 Nov 2025

Ethan

Great breakfast, good location, friendly staff

Business

4/10

Poor

06 Nov 2025

David

I know the area so I know what a dump it is but booked the hotel based on the spa facilities and price. The hotel is old, I mean its so old that the carpet is the same as when I stayed here (When it was Mercure) about 14 years ago!! The rooms, although large, are tired and worn, the bed is about as comfortable as a concrete block, the pillows have the same comfort levels as folded paper and the bathroom looks like its seen things I wouldnt want to describe!

The spa facilities were closed when I arrived, which is annoying and a major reason why I selected the hotel, the response was \"sorry\" but yeah, still expect full price. I wouldnt stay there again, I wouldnt recommend either.

Leisure Family

4/10

Poor

05 Nov 2025

Stuart

Booked for the pool and sauna. It was closed.
Booked a meal at the restaurant at 930.
Closed.
Basically paid to have a bed for the night.

8/10

Excellent

05 Nov 2025

Mrs Marcia

Room Spotlessly Clean,Staff Courteous and friendly

10/10

Exceptional

05 Nov 2025

Mr Ashley

Amazing view over Cardiff

Business

4/10

Poor

03 Nov 2025

Jordan

Booked a double, checked in to a twin. Requested bed be converted, confirmed by staff housekeeping would do it while I was out - came back later in the evening and room was not made up.
Irritating ticking noise from TV constantly too while off.

Self

8/10

Excellent

02 Nov 2025

Shahzad

Room was spacious with very good view. Very comfy bed and clean room.

Partner