Name: Marriott Hotel Cardiff
Address: Mill Lane, Cardiff, Wales, CF10 1EZ, GB

8/10

Excellent

04 Aug 2026

Tracey

Really great location. Ask for a quiet room if you don’t want to listen to late night music from the bars . Everyone was very nice.
Had a little issue where a room just had a bath so they changed the room without hesitation with just a shower.
Car park needs better signage . I’m hoping I don’t get a fine for driving down a bus/taxi lane & stopping to run into the hotel for directions. When you know where it is it’s very easy to get too.

6/10

Pleasant

02 Aug 2026

Gianluigi

Bit disappointing for a Marriott. The hotel feels very outdated, the bedding was poor and uncomfortable, and the standard room simply wasn’t worth the price paid. Overall, it didn’t meet the expectations you’d normally have for the Marriott brand.

10/10

Exceptional

27 Jul 2026

Peter

The hotel was very nice, parking was simple. And the location was very good - the city centre was on the door step. There was Browns bar and restaurant in the hotel, and this was very good.

Nice place if you wish to soak up the city centre atmosphere.

10/10

Exceptional

26 Jul 2026

Rebecca

Room was perfect for our trip, front desk were helpful dropping bags prior to check in and checking in. Only downside was 2 mugs & teabags for a room for 4. Breakfast was great, no other concerns and would recommend and stay again.

6/10

Pleasant

24 Jul 2026

Catrin

Too noisy for us! We were in a family room and the bars could be heard till the early hours of the morning!

6/10

Pleasant

20 Jul 2026

ajay

Expect more from Marriott. Lots of bird poop on the windows. 30 minutes to check in. Room was tired.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Michelle

In all of my travels, i have never had this amazing level of customer service. The staff was amazing - helpful, friendly, kind and accommodating!

The property is clean and comfortable.

The City Centre, with all its has to offer, if right outside the door!

I would bot stay anywhere else in a trip to Cardiff.

Family

10/10

Exceptional

18 Jul 2026

Christina

We arrived early but were able to check in straight away, have stayed here before some of the staff did recognise us. They are a very friendly and helpful team.
The room was nice and cool with the air con on , which was very welcomming from the heat outside, and very clean.
Would recommend this hotel, close to good bars and shopping.

Partner

4/10

Poor

13 Jul 2026

Alan

Upgraded to an Executive Room but nothing in the Executive Lounge @ 1:00 - no soft drinks, water, coffee or snacks, told it didn't start until 3 pm (on check-in) Whole idea was to have somewhere to relax after a 1.5 hour drive. Note alcohol was not available until 5pm. - licensing??

Has requested a walk-in shower as my wife has mobility issues - completley ignored. Still don't know why.

Maintenance on lifts all weekend, almost impossible to get down from upper floors on Monday morning. Had to use the stairs in the end.

All in all, not a brilliant experience.

Partner

10/10

Exceptional

13 Jul 2026

Debbie

Room was lovely and clean. Wonderful air conditioning that was really appreciated in this current heatwave!

Staff were very friendly and accommodating from check in to breakfast to checking out

Enquired about leaving our luggage at the hotel before check in, as we arrived in Cardiff at around 11.15am and was really surprised that we were allowed to check in and a room was ready for us.

This made such a difference to our stay. We were able to freshen up before going out to explore Cardiff.

The breakfast was delicious and such a great choice.

We checked out after breakfast and left our luggage with reception who locked it away for us.

More exploring of Cardiff and then back to the Marriott for lunch in Brown's restaurant before getting the train home.

Thoroughly enjoyed our stay and would definitely recommend this hotel

Partner

8/10

Excellent

12 Jul 2026

nigel

Great location, staff were very helpful. We had an issue with the air conditioning when we arrived but the problem was dealt with quickly and we were relocated to another room, no fuss no issues.

Self

10/10

Exceptional

10 Jul 2026

Christine

Room for 3 adults, but only 2 bath towels, and 2 cups to make coffee or tea. Requested some and was quickly sorted .

Family

6/10

Pleasant

08 Jul 2026

Brian

While conveniently located in the heart of Cardiff, the hotel is beginning to show some wear and tear. Air conditioning was barely working upon arrival but the staff responded quickly and efficiently GRI it’s repair.

Family

6/10

Pleasant

07 Jul 2026

Will

For the price tag (generally expensive for the city) the room was a bit … bland. Overall the experience at the Raddison Blu across the road used to better until it stopped being bookable as a Raddison. Generally underwhelming room. Reception area and restaurant very well presented. Only booked as a last minute thing on a busy weekend in the city so with surge pricing exceptionally expensive.

Self

10/10

Exceptional

06 Jul 2026

Matthew

Nice big room, clean bedding,

10/10

Exceptional

05 Jul 2026

Jessica

Fantastic stay and location!
Breakfast was lush, bed was comfortable and staff were amazing.

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Joanna

Staff were very helpful and friendly. Nothing too much trouble. Breakfast was lovely but a bit cold.

Air conditioning in our room was lousy, not cold enough and air flow was ineffective, room was way too hot to sleep in.

Location was great for city centre

Family

6/10

Pleasant

30 Jun 2026

Joanna

The reception staff were wonderful. Drink provisions in the room were basic at best, when the room rate has been hiked through the roof for a busy weekend I was not impressed.
Charged £2.50 from the bar for a splash of fresh milk which should have been available and free.
Had the rate been reasonable I’d have been very happy.
The fact is I paid a ridiculous room rate and feel cheated.

Partner

10/10

Exceptional

30 Jun 2026

Amanda

Excellent location! Very spacious room for a family of 4.

8/10

Excellent

30 Jun 2026

natalie

Check in was very slow, we were kept waiting a long time, there was not enough staff on reception. Lovely room. We didnt have breakfast or food there, drinks in bar were expensive.

Partner

10/10

Exceptional

29 Jun 2026

Wayne

Had a great experience at Cardiff marriot hotel, great room, comfy bed, friendly staff who liked a chat about anything, good food and great hospitality. Every staff member we encountered was happy to help us, no matter the issue. Main one was key card, but fixed straight away, no questions asked

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Shaun

Overall, we had a very pleasant stay. The hotel was clean, the location was good, and the staff were exceptionally friendly and welcoming throughout our visit. The only downside was that, although the hotel advertises air conditioning, we found it wasn’t very effective and the room remained quite warm. Aside from that, we enjoyed our stay and would return.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Amanda

The hotel has a fab location right in the centre close to restaurants, bars and the Principality Stadium. The bed was comfortable and the room was quiet without noise from the nearby bars although we did stay on a Sunday night so most places closed relatively early. The public areas of the hotel were nicely kept but the room itself was a bit 'tired' looking particularly in the bathroom. The room had an 'accessible' bathroom although the shower was over the bath so you would need to be able to step into the bath which I'm not sure makes sense for someone who would need the accessible features. The sink was tiny, like one you would find in a small cloakroom and some tiles had been replaced in a couple of places but didn't match the colour/pattern of the rest of the bathroom. The shower was underpowered and kept flicking from hot to cold water and the air conditioning, although set to 18 degrees did not cool the room. The main issue for me was the cost, we paid £250 for a room without breakfast and it was definitely not worth it. I expected better from the Marriott name but I'd probably rather have stayed in the Premier Inn round the corner.

Partner

10/10

Exceptional

22 Jun 2026

Ann

Excellent stay again at the Marriott Hotel in Cardiff. Central location with good car parking.

Partner

10/10

Exceptional

20 Jun 2026

Diane

The hotel is right in the centre of Cardiff with a really nice bar area where you can sit outside in good weather. It has a nice atmosphere and Brown's restaurant serves very good food for dinner and breakfast. The room was not small, clean and the staff were friendly. The car park is very handy being attached to the hotel. I would deffinately recommend this hotel.

Partner

10/10

Exceptional

20 Jun 2026

Taha

Great service and location

4/10

Poor

18 Jun 2026

Mary

The room needed improvement : Badly cracked sink , the shower screen did not fit properly, resulting in large puddles of water on the floor after use . A kettle, tea and coffee were provided but no milk or creamer. Some reception staff were very helpful, others frankly did not seem to have a clue. In particular, the parking payment system was not explained to me on arrival. I was standing at the machine in the carpark, but it did not say anywhere that if resident you paid at reception. The cost of parking is extortionate : £18 per 24 hrs. WIFI is only free if you sign up to become a member of Marriott Bonvoy, otherwise £3.50 per 24 hrs. The bottom sheet did not go all the way to the foot of the bed which made me wonder about hygiene standards, even though there was another sheet under it.
Breakfast very good. Restaurant staff very helpful.
Poor value for money in view of the above.

Friends

8/10

Excellent

16 Jun 2026

camille

The phones in the rooms didn't work so not helpful speaking to each other room to room. Dining in hotel good though and central location

Family

10/10

Exceptional

16 Jun 2026

Andrew

Excellent stay , good value for money, all staff were professional while remaining friendly and approachable (which in hospitality) can sometimes be a challenge. Location was great for Cardiff Pride , the parking was a bit unclear but I was happy to leave my veichle in John Lewis .

I will certainly be booking again .

Thank you all for a great weekend.

Partner

10/10

Exceptional

15 Jun 2026

Susan

Did not have breakfast in the hotel. Room was spotless. Pleasant,polite staff.

8/10

Excellent

15 Jun 2026

Elizabeth

Central location, great for the Arena and shopping. Great underground parking cheaper than most local options. Checking very slow but staff seemed helpful. Nice onsite restaurant. Spacious rooms, beds maybe too firm for some.

Partner

8/10

Excellent

14 Jun 2026

Rachel

Air con wasn’t working which was disappointing

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Andrea

Lovely staff good stay 😀

Partner

10/10

Exceptional

13 Jun 2026

Jaime

I stayed at the Marriott Cardiff for 1 night. The main reasons for choosing this hotel were location close to city centre and car parking. It turned out to be an excellent choice and I will stay there again when I next visit Cardiff. I did not use the restaurant but it looked great.

Partner

4/10

Poor

06 Jun 2026

Shawn

The inside of the hotel looks dated and tired and is certainly in need of an uplift.

The room I was assigned had air-conditioning that did not worked. When I asked, the counter staff stated that the entire hotel was facing this issue and hence could not cater to a room change.

I was given an extra fan (which did not work, and I had to ask for a change), but even having two fans in the room at night still constituted a sauna and sleepless nights. And these two days also overlapped with a heatwave.

A very belated internet checks showed reviews dating back years that the hotel has (and remains yet unfixed) AC problems.

Also, after I got some laundry done, I was requested to pick up the clean laundry from the front counter myself, no reason was given. Throughout my travels, I have never had to self-pickup clean laundry, it is sad to note that even 3-star hotels in less established countries have done better than the Cardiff Marriott in this regard.

The Marriott brand has always been trusted, and I had booked this stay without the slightest hesitation with no additional homework done. Instead of the satisfactory experience I had expected, I was disappointed that the condition of the property and the unresolved issues encountered during my stay did not reflect the standards I normally associate with the Marriott brand.

Partner

10/10

Exceptional

05 Jun 2026

Mona

The lobby area is convenient for hanging out and getting work done also

8/10

Excellent

05 Jun 2026

Kevin

Carpets and furniture a bit dated, but did what I needed it for. Good location, great staff.

8/10

Excellent

04 Jun 2026

Sargon

Great location and the staff were super helpful (Richard) they have a car park that was gated and secure, watch out for the seagulls on the top floor of the car park as they are nesting there.
Breakfast was excellent and a great selection. The bar service was excellent too!

Family_with_children

4/10

Poor

02 Jun 2026

Aiste

No air conditioning in the rooms or at all at the hotel. The fan that they put in the rooms wasn’t powerful enough to circulate the air around the room, window only opened a fraction of it which meant even at night the room was humid and hot. They had extra water but there was no offer of discount or compromise. The fact that there was no pre-warning that there was no air-conditioning and it’s not like we had a choice to go to another hotel in such short notice as such information was only provided when we were checking in. Very disappointing but breakfast in the morning was good.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Dmitry

Overall, the location is good.
However, getting to the hotel is a challenge for drivers. Due to a GPS error, I took an extra turn and was caught by a camera, resulting in a fine. Later, I spotted the brown \"Marriott Hotel\" signs on the road, directing me to the hotel. When driving, you don't have time to properly check your surroundings. Be extremely careful when driving!
Definitely the best breakfast. Moreover, I had free parking at the hotel.
It was extremely hot outside during my trip. The room's built-in air conditioning, despite being set to the lowest possible setting (+18°C), was blowing hot air. Opening the window slightly didn't help, and it was impossible to sleep.

Family

4/10

Poor

01 Jun 2026

Dominic

The air conditioning was broken throughout the hotel. And it was the hottest day on record for the uk in May at 35 oc. At first thought it was a joke when I check-in. The hotel window opened 6 inches and the large window made it like a greenhouse. I slept (badly) with a wet towel over the top of me. It was so hot I could barely breathe.

Self

4/10

Poor

31 May 2026

Diane

Unfortunately we arrived on an extremely hot today to be told the air conditioning was not working and there was a fan in our room. The a/c was expected to be fixed the following day but this did not happen and it was out for the 3 nights we were there. The room was really warm and it made for very uncomfortable sleeping. The hotel offered free parking to compensate but this did not feel proportionate given the impact on the experience.
The location was great for the variety of restaurants and shops.

Family_with_children

6/10

Pleasant

30 May 2026

Lisa

Unfortunately on arrival we were informed that they had no aircon in the hotel and had been experiencing problems the last couple of days and that there were fans in the room. Bearing in mind it was the hottest week of the year and they didn’t contact us before hand to inform us to give us the option of cancelling, we was disappointed with this and obvs didn’t sleep much at all as the fan was pretty useful.

However although there was no offer of a refund or compensation they did allow us to park in their car park for free and leave extra water in the room.

We have stayed at this hotel before and we have enjoyed our stay and it’s a good location, just disappointed not to be contacted before we arrived as we would have changed hotels due to the temperature as we had already struggled at home all week to sleep with the heat.

Friends_and_family Family

2/10

Poor

28 May 2026

Alex

So wasn’t told until I checked in and paid in full that the air conditioning was broken, so I spent 2 nights trying to sleep in a furnace as the fan that was provided was useless, the fridge in the room was also broken so the water they put in there was also warm, an awful experience as I was told it had been down since Friday of last week and the hotel made ZERO effort to let guests know as there wouldn’t have been a hope in hell of me staying there if I had known. This hotel clearly only cares about their bottom line as oddly the AC was working fine in the gym and restaurant but not the rooms. Awful experience, one I won’t be repeating

Self

4/10

Poor

27 May 2026

martin

Air con not working on the hottest day of the year! So didn’t stay. Staff very understanding and credited the room.

Self

4/10

Poor

26 May 2026

Vicky

Staff were friendly and main area is maintained. I was put in a room with a new mattress they were trialling and had to ask to move rooms as it was like laying on a wooden board. Staff moved me straight away with no issues, although the old mattresses in the new room wasn't much better.
Room was clean enough and ok for a 1 night stay.
Main issue was the loud music keeping me awake till 3am, the windows did nothing to keep the noise out and sounded like I was in the club myself. It was a Mon/Tues night stay so I did not expect the noise. Wouldn't recommend or stay here again.

Self

10/10

Exceptional

26 May 2026

Hayli

Clean room, comfortable bed. Staff friendly and pleasant. Lovely bar area especially outside in the sun

Partner

8/10

Excellent

25 May 2026

Rabindra

Close to city center. Very helpful staffs.

Partner

4/10

Poor

25 May 2026

Chris

The air conditioning was broken and it was hot so room was bad as very hot with no air movement

Friends_and_family Family

8/10

Excellent

24 May 2026

Sarah

Great location. Rooms were hot and air conditioning wasn’t working, although a fan was provided in each room. Hotel can’t help the weather being warm, but we struggled with the heat in the room even with the window open

Partner

8/10

Excellent

20 May 2026

Nicholas

Lovely hotel in Cardiff

10/10

Exceptional

16 May 2026

Adam

Stayed in a standard double room, comfy bed, good shower, clean room and staff on reception were very friendly and helpful.
Had a roast dinner in the browns restaurant, could be better considering how nice the dining area actually was to sit in. Nice pint of estrella though

Partner

10/10

Exceptional

15 May 2026

Mr.L.A

Good location breakfast a bit expensive

Partner

10/10

Exceptional

14 May 2026

Helen

The staff as always were extremely friendly and helpful, we mentioned it was our wedding anniversary and we went out after checking in and when we came back they had left a card, a bar of chocolate and a bottle of wine in our room! What a lovey gesture, excellent t customer service!

Partner

8/10

Excellent

12 May 2026

CAROLINE

Lovely stay however we were disappointed with breakfast .
Only natural no flavoured yoghurt

6/10

Pleasant

11 May 2026

John

Booked a “Superior” king room. The actual room was far from superior! Aged aluminium windows, and air conditioning broken. Had to leave the window ajar, because so hot in room, and woken by street noise at 2-3am, even on 10th floor.
Had requested help from front desk with air conditioning when arrived and was told it would be fixed while I was out. Called when back in room 3 hrs later and it was still not working and was told that actually it had been broken in the whole hotel (except mezzanine floor level) for at least 24 hrs before my arrival and would not be fixed in my stay. They promised to send a fan to room; it didn’t arrive. I stayed at a Premier Inn a week later (half the price; admittedly not in Cardiff city) and the room was better for sleep.
On the more positive side, location in centre of city is great, and good breakfast selection and nice bar area.

10/10

Exceptional

10 May 2026

Tony

Enjoyed our stay, a handy location for Cardiff City Centre, the breakfast was good, also the amenities. Cheers

Partner

10/10

Exceptional

08 May 2026

Robert

We arrived early and we were able to check in which was excellent news. The room was spotless and well maintained. All staff we encountered were pleasant friendly and always ready to help. Bed was really comfortable, breakfast was delicious and the location was ideal for us. We look forward to staying again and would highly recommend it!!

Partner

4/10

Poor

06 May 2026

harvey

Bed was uncomfortable, mattress needs replacing. Reception told us they'd been replaced in some rooms not others. Shower was cramped and too low so I had to stoop.

Partner

6/10

Pleasant

05 May 2026

Raquel

The location was perfect and parking on site was great.
Unfortunately we were in the front of the hotel and the noise from the street woke us ( we were on floor 9). Even numbered rooms are at the back of the hotel.
The air con wouldn't go any lower than 18 and the room was too hot.
Breakfast was great and staff were helpful.

Partner

8/10

Excellent

04 May 2026

Maureen

All okay for room though not enough sugar, tea etc

Partner

6/10

Pleasant

03 May 2026

Andrew

Great location and friendly staff. Some areas of hotel looking a bit tired and issues reported were not dealt with. Rooms are ok but seem disjointed with furniture & appliances in awkward positions.

Partner

6/10

Pleasant

02 May 2026

Holley

Room was nice but the aircon wasn't working in the hotel. Our room was so hot it was uncomfortable and struggled to sleep even with the fan on.
We had a late Hyrox on Friday night so checked the website which said we could book a table for dinner up to 10pm with food served until 11pm. Arrived at 9:55pm and were told we couldn't order food unless it was for room service. As our room was so hot, there was no way we could eat there. Ended up walking around Cardiff at 10pm trying to find some dinner which wasn't ideal.

Partner

8/10

Excellent

28 Apr 2026

Marian

We have had some lovely stays at this hotel, however, not so great on this occasion. The room was comfortable and the staff helpful. We had a problem with the air conditioning not working and the concierge did try to get it fixed but was unsuccessful so provided us with a floor standing fan which did resolve the problem. Unfortunately though sleep was extremely difficult as there was a bar/nightclub playing very loud music until around 3am, which was out of the hotels control but did definitely negatively affect our stay. However, we would consider staying again if we could have a room on the other side of the hotel.

Partner

10/10

Exceptional

26 Apr 2026

Carina

Lovely hotel in great location.
Very clean spacious room and very clean.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Christine

Room clean but looking tired and dated for cost of room - staff polite - breakfast good - bar good

Partner

6/10

Pleasant

26 Apr 2026

Carly

Fantastic location in Cardiff. Room was a little tired looking. Was informed at check in that they were having problems with the air con and this did not work throughout are stay. There was a lot of noise from near by pubs and club but this did not effect our stay but could if you are a light sleeper or have young children. Overall staff are very friendly and we had an enjoyable stay.

Family

6/10

Pleasant

25 Apr 2026

Shirley

Ac not working very warm in the room. Breakfast good but some parts not hot enough. Very noisy in the breakfast area. Think it’s as there are no contra in the tables. Clearing away and generally noisy.

Partner

10/10

Exceptional

23 Apr 2026

Alison

Once again, a lovely stay. Lovely staff on reception. Great room. Executive lounge was a lovely treat with very friendly staff in there. Perfect location. Convienient car park, much more reasonable than others in the area. Will absolutely be back. Thank you

Self

10/10

Exceptional

21 Apr 2026

Mark

Room was clean, staff friendly and polite. Buffet breakfast was good with plenty of choice. Hotel is located near to the train station just a short walk and it’s in the centre of Cardiff. Would use again if visiting Cardiff again.

Self

6/10

Pleasant

21 Apr 2026

Raymond

Browns bar and restaurant was excellent. Breakfast I though mediocre, nothing special.
Room for the price I found to be rather small and basic. The hotel promotes meeting rooms for breakfast and yet the room has no desk to work on. Even Travellodge has that.
A minor thing but annoying. Toilet flush was behind the seat, therefore the lid wouldn't stay up. A pain if you're a bloke

Self

4/10

Poor

19 Apr 2026

Margaret

Very poor sleep due to street noise till 3 am from Nightclub across road from hotel .
We complained to front desk but staff showed no concern or help .

10/10

Exceptional

14 Apr 2026

Diane

Lovely hotel. Rooms were clean and comfortable. Great centeal location and near the station.

Partner

10/10

Exceptional

13 Apr 2026

pauline

the rooms were warm, spotlessly clean, tea coffee etc supplied bathrooms bedding and linen spotless . breakfast was delicious and plenty of choice

Partner

8/10

Excellent

13 Apr 2026

Xedric

We were expecting a swimming pool as it was advertised in the website but unfortunately the pool was already close.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

John

good location

Partner

6/10

Pleasant

12 Apr 2026

Janet

The room was clean and the toiletries were easily accessible and lovely to use.
There was a good choice for breakfast. Staff were very friendly but slow to clear the used plates and cutlery.
The bar was very busy and quite noisy but good choice of beverages

10/10

Exceptional

11 Apr 2026

Jay

Clean and tidy room, the bed was very comfortable and the staff are very friendly and helpful. The location of the hotel is perfect with the bars and restaurants being extremely close. Overall, would stay again and recommend to others.

Friends

8/10

Excellent

10 Apr 2026

JENNIFER

Great location if you are traveling by train ! Its walking distance is perfect for the city center activities. Mattress was incredibly firm

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Emma

Great breakfast, our room was clean but looked a little tired with a stained carpet and was booked for 3 people but only 2 cups/glasses provided. Air con could do with going lower than 18 it was so hot in there!
Also lift from car park not working not great with lots of luggage, and would be really helpful to have better directions to parking on your website as it was really tricky to find. I ended up calling and listened to the automated message with gave clearer instructions on parking and a postcode that worked in my sat nav.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Suvin

Clean room. Polite and warm staff. Loved the city view from the top floor.

Family_with_children

8/10

Excellent

07 Apr 2026

Munazza

Room was clean enough, although when we went to use the bathroom someone had already used it without flushing !!

Partner

10/10

Exceptional

29 Mar 2026

Dan

👍

Partner

10/10

Exceptional

27 Mar 2026

Patricia

The Cardiff Marriott Hotel is walking distance from Cardiff Central Station. It's very convenient to stores and restaurants.
The staff is absolutely the best. They are friendly, helpful, very nice. They go above and beyond.

Partner

4/10

Poor

27 Mar 2026

Alun

The car park (£17) is good. The property looks a bit tired. We arrived back at the hotel with many other fans after an international match to find the bar closed - at 11pm. A complete fail!
If you’re looking for a good city centre hotel try the Hilton or Park Plaza. Premier inns are better value for money too.

Partner

8/10

Excellent

23 Mar 2026

Sue

The conference was well organised and the service couldn't have been better.
I was disappointed you charged extra for a mint tea after paying for an adfitional breakfast.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Emma

Staff always very kind and helpful, thought the gym was well equipped

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Mark

Clean room, hotel has a very prestigious feel for the area. Staff very friendly, and always happy to answer any questions.

Partner

10/10

Exceptional

21 Mar 2026

Dawn

It was pet friendly but there is a £30 charge of a deep clean

10/10

Exceptional

19 Mar 2026

Tracey

Lovely hotel.Friendly staff.Would definitely return 😀

Partner

8/10

Excellent

17 Mar 2026

Darren

Room was good. Nice and clean. But no air conditioning. The room was far far to hot

Business

2/10

Poor

16 Mar 2026

Kenneth

The bed in room 10m was the most uncomfortable bed I’ve had to endure in a long time. It was not only super hard it had ridges. And there is no desk in the room!! Since when does a king room not have a desk. For the price I paid I expect better- a lot better

10/10

Exceptional

16 Mar 2026

Alison

Another great stay at this hotel. Lovely welcoming staff. Great room. Had access to the executive lounge which had an excellent selection of wines, beers and food.
My only gripe was housekeeping knocking at my door a couple of times early in the morning, but my fault as i should have left my do not disturb sign out. Highly recommend this hotel.

Self

10/10

Exceptional

15 Mar 2026

W

Excellent location

8/10

Excellent

13 Mar 2026

Dawn

Reception staff were excellent. Room good. Brown’s restaurant good. Hotel has it’s own car park.

Partner

10/10

Exceptional

13 Mar 2026

Arthur

Room, staff, breakfast, location and Internet were all excellent

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Christine

Could not fault on 5th floor lovely and quiet

Family

10/10

Exceptional

08 Mar 2026

Leri

Clean room

Partner

10/10

Exceptional

07 Mar 2026

Devon

Really nice stay thank you! The Host that greeted us! Amazing made us feel very welcome

Partner

10/10

Exceptional

07 Mar 2026

Rachel

Our suite was lovely and included access to executive lounge which was brill as hot drinks and pop on tap :-)
The shower head in room could do with a clean

Friends_and_family Family