Name: Holiday Inn Cardiff North
Address: Merthyr Rd, Tongwynlais, Cardiff, CF15 7LH, GB

10/10

Exceptional

30 Jun 2026

Deborah

Absolutely wonderful helpful chatty staff. The bed was so comfortable, the hotel was quiet and situated about 10 mins car ride from the centre. Will definitely go back.

Partner

10/10

Exceptional

27 Jun 2026

Miss

Great stay, the location and hotel were ideal.
They offered great service, especially thanks to Stephanie and Millard for there service. Would definitely return back to this hotel.

Business

10/10

Exceptional

26 Jun 2026

Kathryn

The staff were outstanding in how helpful they were. I would highly recommend.

Partner

10/10

Exceptional

22 Jun 2026

Maria

The staff when we checked in was so friendly and helpful. But the lift is not working and their air conditioning is barely working, it’s not good with this weather. But all the staff are friendly and polite.

2/10

Poor

21 Jun 2026

damian

Lift not working, we had 6 bags including cases . Pool closed due to refurb but when you search for hotels with pools this comes up , avoid if looking for a hotel with a pool unless your looking for hiking with luggage.

Partner

10/10

Exceptional

17 Jun 2026

Tom

Just reopened after a referb, and a few things were still being finished off, but the staff were hugely welcoming, the rooms were great and the new reception and bar areas look very smart.

Self

10/10

Exceptional

16 Jun 2026

Andrew

Recently refurbished hotel, so rooms and reception are very good. Good size room, large TV, very comfortable bed and a powerful shower - perfect. Staff very polite and helpful as well.

Self

10/10

Exceptional

25 Aug 2022

Roger

Excellent better than expected

Friends_and_family Family

8/10

Excellent

14 Aug 2022

Stuart

Always a good stay

Comfy and clean room with friendly, helpful staff. Since last stay they have also had BP Pulse installed for EV's which is very useful. Stayed before and will stay again. Useful for Cardiff and surrounding area

Partner

2/10

Poor

06 Aug 2022

Harry

Avoid this hotel

We usually use holiday inns for work purposes and I've stayed in plenty. You would usually expect a decent level of hotel. This one needs to be avoided. Poor condition, mouldy rooms and poor service.

Business

10/10

Exceptional

22 Jul 2022

Sean

Nice relaxed atmosphere and ideally situated for access into Cardiff. Staff were very helpful, especially the night receptionist Chris.
Room was clean and tidy,if a little tired. Possibly do with a refresh.
Would be happy to stay again

Friends_and_family Family

10/10

Exceptional

16 Jul 2022

Paul

These IHG properties are a good way to go, standard throughout our stay so far and this one was no different. Clean, big room, good bathroom, good parking, a reasonable rate online. Good value….

Leisure Partner

10/10

Exceptional

03 Jul 2022

Iain

Nice hotel

Nice hotel with pleasant staff. Evening food good and breakfast fine. Good facilities on site, with swimming pool as well. Large well equipped room. Good location for Cardiff centre

Friends_and_family Family

2/10

Poor

30 Jun 2022

Verified traveler

Avoid at all costs

Swimming pool dirty. Room dirty and dusty. Steam room not working! Hotel rooms and spa area in badly in need of a makeover. Hotel over priced. Breakfast basic and cold.

Business

8/10

Excellent

16 Jun 2022

Paul

Business trip

Business

8/10

Excellent

04 Jun 2022

Kelly

Fantastic staff excellent breakfast. Comfortable bed.

Friends_and_family Family

8/10

Excellent

02 Jun 2022

Verified traveler

Convenient Stay

One night visit staff were polite and gave good service, good beer selection, food was limited but ok

Business

8/10

Excellent

30 May 2022

Alan

Great location for short visit

Leisure Family

4/10

Poor

15 May 2022

Phillip

Not great, but convenient location.

Hotel is tired decor-wise and in need of a refresh in places and good clean in others (didn’t risk sitting in the room’s armchair)
Restaurant service was below par. Staff seemed to be more keen to chat with each other than actually serve.
Meal inclusive deal (two courses) was a bit of a farce given everything the dessert ended up on the bill, along with the manager’s‘complimentary’ drink for my inconvenience.
Check out was a chore with only a single member of staff on the desk @ 8am when lots of people were leaving at the same time (to get to work by the look of most of us).
Will I stay here again ? With a Village Hotel nearby… No !

Business

8/10

Excellent

03 May 2022

Matthew

Straight off the M4, good amount of parking and quick check in!

Business Self

6/10

Pleasant

16 Apr 2022

Heather

We were made very welcome - team were great. Food average and hotel dated - but fine for the price and clean

Business

6/10

Pleasant

11 Apr 2022

Anthony

Not as expected...

A rather disappointing visit. Booked here so we could use the pool, only to find it was booked out completely for swimming lessons throughout the day 10-6. Misinformed about an available slot which turned out not to be, too. So no swim over the two days as we were offsite in the evenings.
Booked a queen bed, got two singles. And tea, coffee and milk supplies were not topped up during second day, when we were very late back in the evening, so no morning cuppa!

Partner

8/10

Excellent

05 Apr 2022

Margaret

Nice place

Served the purpose for stay over and situated where easy to get into cardiff

Partner

8/10

Excellent

26 Mar 2022

Paul

Set back from the motorway in pleasant surroundings.
Very friendly and helpful staff
Clean and comfortable room

Business Self

8/10

Excellent

20 Mar 2022

Sarah

Amazingly friendly staff, good food and great service. The only small thing that could be improved perhaps was the temp of the pool- it was incredibly hot!

Leisure Family

8/10

Excellent

16 Mar 2022

Birol

Very pleasant and helpful staff. Another well managed Holiday Inn; the only criticism is the access from the gigantic round-about. You could easily miss the exit from the main road. Getting onto the flow of traffic is easy. In all we enjoyed our stay.

Leisure Partner

4/10

Poor

12 Mar 2022

Richard

Slightly disappointed by the hotel. My room was a nice size. The buffet breakfast was also decent and customer service was good. My room however was very tired. The furniture was tatty and the carlet was disgusting. Heavily stained to the point I didn’t dare walk on it bare footed. There was signs of mold around the window frame. The matteress was very springy. Had to move a lot in the night to avoid the springs.

Business

10/10

Exceptional

27 Feb 2022

Joanne

Fantastic hotel. Lovely staff. clean and tidy

Partner

8/10

Excellent

22 Feb 2022

kingsuk

Very nice and big room ( executive ).

Leisure Family_with_children

8/10

Excellent

09 Jan 2022

Sharon

Loved having a swimming pool, and the restaurant and lounge areas were absolutely lovely. The staff were very helpful when we had issues with the interconnecting door and the room keys, promptly resolving the issues.

Leisure Family

10/10

Exceptional

05 Dec 2021

Margaret

Good Hotel near Cardiff

Everything was good for our stay.

Friends_and_family Family

8/10

Excellent

01 Nov 2021

Bethan

Reception staff were kind, helpful, happy. Very accomodating. Bar staff very helpful. Food acceptable but one meal we had to wait for after everyone else was served. Beds were very comfortable and excellent shower. Cleanliness upholstered furniture in rooms and carpets need updating or thoroughly cleaned.

Leisure Family

4/10

Poor

11 Oct 2021

tracey

Dissatisfied

Sorry but disappointing. No kettle in room and charged £3.50 for a cup of tea? No working vending machine and tv in room was blurred screening.

I rang hotel to check the spa facility was open before I made booking and was told it was, only to discover on my visit they were shut down.

Also, have to comment on the smell in the room, it smelt like a old fusty building. I don’t understand why as it looked clean?

I’ll be honest, comparing to the premier inn, the stay was disappointing, I paid over £100 for the stay and want use the hotel brand again on this experience

You did ask!!

Self

6/10

Pleasant

03 Oct 2021

Craig

Unusable facilities

Wasn’t happy that we wasn’t notified about the sauna steem room and hot tub was out of service these were the main reasons for our break away they should have been stated on the website before booking but it wasn’t at all

Partner

10/10

Exceptional

03 Oct 2021

George

Great stay

Leisure Family

6/10

Pleasant

30 Sep 2021

ANDREW

Will not be booking again..

Not my favourite hotel of the year, the first room they gave us was falling apart, they changed that, however the fun did not stop there.
The restaurant only has a 3 on the hygiene rating, a bit worrying, then at 3:30 AM, we were woken to a false fire alarm, although we were the only ones to respond, which makes me feel it happens a lot.
Food was mediocre and the breakfast was cold, when I asked for sugar, I was abruptly told \"It's on the table\" when it clearly wasn't and had to go hunting.
Second room we were given was clean, but TV was tiny and nothing else to shout about.
Apart from the young man that served us dinner, the staff were very short with us and we didn’t feel welcome.

Partner

2/10

Poor

28 Sep 2021

Roxanne

Terrible

Had to raise an issue with the corperate team. Manager very unfriendly. Manager served us 1 alcoholic drink at 3pm on arrival, then refused access to the swimming pool all day and evening!!!

Partner

6/10

Pleasant

24 Sep 2021

PAULA

Mediocre, more like express

Rooms ok but mouldy smell in corridors. Pool not adequate size.
Staff really good, food really good. Some parts looking tired. Basin cracked.

Friends_and_family Family

4/10

Poor

22 Sep 2021

Salah

ok hotel

breakfast could be better. staff were very friendly though. rooms were spacious but beds could be more comfortable

Business

2/10

Poor

16 Sep 2021

Geoffrey

I will never stay in this hotel again and have warned everyone that stays in Wales never to go near it, I ended up getting a £100 parking fine for a finger slip on the keypad absolute theives, and don’t say it’s independent from the hotel you still have responsibilities

Business Self

8/10

Excellent

25 Aug 2021

Verified traveler

Well situated hotel

Huge bed. Lovely hot shower. Only one lift for the whole hotel. This needs to be rectified. Public areas need a refresh.

Friends_and_family Family

10/10

Exceptional

16 Aug 2021

Verified traveler

Very friendly, helpful staff

Leisure Self

10/10

Exceptional

14 Aug 2021

Verified traveler

Easy to get to, good parking facilities. Extremely pleasant staff, who were able to check us in early, even though we arrived early . One member of staff went out of her way to lend me her umbrella as I’d forgotten to bring one with me. Breakfast at the hotel was very well organised to meet with Covid requirements, and I thought the choice of food available was excellent. These are very challenging times for the hospitality sector and its staff . I can honestly say the Hotel and its staff exceeded my expectations . The location was perfect as we were visiting friends in the nearby village, and we will certainly be staying here again

Leisure Partner

8/10

Excellent

12 Aug 2021

Ben

Great staff - very attentive

Was travelling for work so this was ideal location by the M4. Very friendly staff even though they were busy and understaffed in my opinion. Breakfast and dinner were enjoyable, although due to understaffing dinner for one took two hours. Hand sanitisers on floor empty throughout my stay which is a negative. However all other distancing precautions were excellent. Would definitely stay again as the staff are lovely and make you feel like an individual.

Business

8/10

Excellent

01 Aug 2021

Verified traveler

Friendly staff. Nice pool. Had to ourselves. Great free parking

Leisure Family

10/10

Exceptional

27 Jul 2021

Verified traveler

The staff are incredible..they made us welcome.
Service with a smile and I can’t fault them..In everything they delivered..

Leisure Family_with_children

8/10

Excellent

19 Jul 2021

Verified traveler

Had a comfortable stay .
Would have been nice to have water and fridge in room .

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2021

Julie

Good value for money

The hotel was very comfortable and staff very accommodating

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Darroch

A welsh weekend break

A very pleasant experience, friendly,welcoming staff, couldnt do enough for you, great buffet breakfast in the morning, good local beer selection, morning swimming, location is an all-rounder for getting out and about, will most definitely be staying again with my family, also great value for money,would highly recommend.

Friends_and_family Family

10/10

Exceptional

04 Jun 2021

Ian

Hotel staff were very friendly and helpful, especially those working in the restaurant areas during breakfast service especially given the current restrictions and difficulties.

Partner

10/10

Exceptional

04 Jun 2021

Lauren

Wonderful hotel stay.

I stayed with my 2 children and I am so happy with the choice we made.
The Hotel was clean and welcoming as were the staff.
Will defo be coming back.

Friends_and_family Family

10/10

Exceptional

29 May 2021

kristian

Great hotel

Our room was Co. Fort room which was good enough.
Only problem was the tvs
But they more then made up for by giving us a few extras
Thank you

Friends_and_family Family

6/10

Pleasant

16 Apr 2021

Robert

Rooms need work on.

Tired hotel rooms. Asked for a quiet room and was ensured it was, but was by conference facility that was in constant use. Could hear the next door room, they weren't being noisy, but could here them.

Business

2/10

Poor

01 Mar 2021

Verified traveler

Our room windows were extremely dirty, there was dirty bed linen in the wardrobe and the tv remote was in pieces which I have pictures of. When going to eat at hotel restaurant was charged full price but it was on the government eat out to help out list. When asked about this, I was told it was a mistake by the government.

Leisure Partner

10/10

Exceptional

27 Feb 2021

elin

Super comfy beds and excellent shower facilities.
Clean rooms. Friendly staff

Friends_and_family Family

10/10

Exceptional

20 Feb 2021

Reuben

Great hotel

Great staff and clean hotel. Very convenient for a 1-week business trip in Cardiff

Business

8/10

Excellent

15 Feb 2021

Ralph

Ok considering we have Covid to work around.

Business

6/10

Pleasant

13 Jan 2021

Verified traveler

Stayed in an adjoining room which wasn't very soundproofed. Lots of doors slamming and lift noise.

A menu in the rooms would be helpful and a cover for to put over your food would be handy. Quite difficult to negotiate all the doors whilst carrying a tray back to your room.

Business

6/10

Pleasant

28 Nov 2020

Susan

We had booked the swimming pool on 2 occasions but you didn't keep to your commitment so the children were disappointed we only booked this hotel as you had a swimming pool.

Friends_and_family Family

8/10

Excellent

20 Nov 2020

A

Great Hotel and free parking

Stayed at this hotel loads. I upgraded to an executive room and it was lovely. Free parking is a real bonus!

Business

8/10

Excellent

28 Oct 2020

Steven

All good but you have to carry breakfast back to your room. Difficult without a tray and would be tricky for families

Business

8/10

Excellent

27 Oct 2020

Paul

Happy

Hotel was in lockdown so did not see it at its best. Have stayed here a few times. Good

Business

4/10

Poor

30 Sep 2020

Christopher

Holiday Inn Cardiff - North M4

Arrived, having made a booking for two DOUBLE rooms.

Was at the desk when I realised the single male in front of us had been given our double room and my wife and I were given his twin - even noting he was moved because his twin was \"too noisy from the traffic\"
The hotel is beside the M4 - what did he expect?

Bloody angry does not cover it.

Friends_and_family Family

10/10

Exceptional

19 Sep 2020

Arabella

I really enjoyed it here although was just for two nights, everything was clean and I like the fact your company offer bits and bobs you may have forgotten. Staff were friendly too!
Only thing would say is would be nice to have an extra pillow 😅

Partner

8/10

Excellent

25 Aug 2020

Hugh David

Nice enought stay

Staff were helpfull. Plenty space, good clean place. Left feeling refreshed

Friends_and_family Family

8/10

Excellent

25 Aug 2020

PHILIP

Breakfast time bit chaotic

Friends_and_family Family

6/10

Pleasant

25 Aug 2020

Karen

Due to the wonder that is Covid, staff numbers were not high which meant that not all stations were manned. The ones that were available were very good and I’m sure that it must be an absolute nightmare for them to cover reception and bar at the same time, so well done. The room was a good size (I also liked the ambient green light in the bathroom), bed was super comfy and the shower was superb. On this occasion the room had a musty smell upon opening, not too sure why! For the price and convenience - we could see the house we were visiting from our hotel room - it was excellent value for money, but it was heavily discounted.

Friends_and_family Friends

2/10

Poor

22 Aug 2020

Verified traveler

No hot water

Stayed there for 2 nights and both nights no hot water.

Business

6/10

Pleasant

21 Aug 2020

Minesh

Business Trip

Hotel need upgrade , rooms seem tired and gloomy.

There was no running hot water in the hotel , i was notified of this upon arrival but still spoiled the day for me as i couls not have a hot shower .

Business

10/10

Exceptional

13 Aug 2020

Dave

Room very clean. Staff helpful and friendly. Breakfast very organized and relaxing despite current restrictions. Overall a relaxing stay.

Friends_and_family Partner

6/10

Pleasant

28 Jul 2020

Mohammed rida

No professionals in reception

No information given ,about breakfast you have to order at nights in reception, and Windows needs good clean.

Friends_and_family Friends

6/10

Pleasant

26 Jun 2020

Stuart

Very disappointing

My room smelt of smoke for a non-smoking hotel which was unpleasant. It was the hottest day of the year and the aircon didn't blow cold at all just circulated the air in the room.
A great shame as the last time I stayed it was a completely different experience.

Business

8/10

Excellent

22 Jun 2020

Paul

I stayed here the week before and I was ver impressed with the room, especially the size.

As for everything else it is not easy to comment at the moment due to the situation the hotel is in.

I would like to visit when everything is open properly, so I will be back.

Business

8/10

Excellent

09 Jun 2020

Verified traveler

Well organised for the social distancing measures.

Business Self

8/10

Excellent

14 Mar 2020

A

Great Place - But Some Issues....

This is a great place, the Exec room is fantastic at a great price. Little extras make a nice difference, and whilst a shower over a bath is not my preference, it worked well and was hot!! I couldn't fault the room at all. It was clean, tidy, lovely to stay in. The downside of my stay however was dirty glasses and cutlery! This is not acceptable. My colleague first got served his drink in a dirty glass, then mine. We asked for new glasses and proceeded to clean them ourselves with a serviette. I later ordered a glass of wine, the glass looked like someone had already been drinking from it. Yet again, I ask for a new glass, clean it myself and transfer my drink. This is basic stuff - so dirty (or dishwasher faulty) is not acceptable. Breakfast was also a bit of a nightmare, again dirty cutlery (dried egg on knife), and waiting for food to be replenished, to a point a large queue formed. These were the only let downs which is a real shame as everything else was spot on. My feeling at the moment is I would stay again, but if the problems persist then never again. I hope they sort this out.

Business

4/10

Poor

27 Feb 2020

Nicola

Room dirty

Room was poor. Rubbish under bed from last occupants . Bathroom shower screen did not stop water and was black around edges. We booked a triple room as our son has special needs but only crockery for 2 .
Very disappointing

Friends_and_family Family

10/10

Exceptional

21 Feb 2020

Stuart

Very good and food very nice

Hotel staff very friendly and efficient
Car park very good
Good access to M4
Good WiFi
Food nice and staff friendly

Business

8/10

Excellent

12 Feb 2020

Maureen

Good place to stay

Arrived late and glad to find I could order food until 11pm. All in all a nice stay, good breakfast, nice place to stay.

Business

8/10

Excellent

12 Feb 2020

Marcus

Your typical Holiday Inn Hotel

Other than a broken shower head which still kind of worked, everything was fine.

Staff were courteous

Partner

4/10

Poor

12 Feb 2020

Dionne

Disappointed 😞

Jacuzzi and steam room not working, and that was one of my highlights for booking the hotel.

Friends_and_family Family

6/10

Pleasant

10 Feb 2020

Paula

sinking beds

Beds uncomfortable. Too high. Struggled to get onto it. Once on, mattress so soft, sunk in where I sat such that I couldn't shuffle down to the desired position. Just kept bouncing and sinking. Felt like I was in quicksand. It was actually a little distressing. Duvet far too thick - thinner and wider would be preferable.
Phone wasn't plugged in. Nor could I find an appropriate phone socket to connect it. Didn't need it, but some guests might?

Friends_and_family Family

8/10

Excellent

03 Feb 2020

Craig

6 Nations Getaway weekend

Ideal location outside of Cardiff. Public transport into Cardiff and accessibility to motorway was good. Staff were very friendly and helpful. Breakfast was great with a variety of choice.

Partner

8/10

Excellent

26 Jan 2020

Verified traveler

The swimming pool area and changing rooms need a good clean and repaired. Lots of wear and tear and floor drains were clogged.
Staff at hotel very friendly and made the effort.

Leisure Family_with_children

8/10

Excellent

23 Jan 2020

Michael

Clean, modern and friendly.

Staff were friendly and helpful. Room was clean and modern, although on closer inspection I found a horrible amount of mould on the ceiling behind the curtain pelmet. Advised the hotel. Restaurant/bar was good with a typical hotel hot and cold breakfast buffet. Evening food seleciton was good and the bar had a decent local ale for a reasonable price.

Business

6/10

Pleasant

29 Dec 2019

Verified traveler

Convenient for North Cardiff

Room had not been thoroughly cleaned from previous use, cellophane packaging under chair , mug stains on work top.... toilet shower etc clean.

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Louise

Christmas Stay 2019.

Excellent
The Best Holiday Inn by far!
Great facilities and pool
Christmas pies and chocolates on arrival.
We really enjoyed our stay.
Thanks

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Martin

Great hotel, good location

Perfect from check in, good night sleep,
Breakfast was good. We have stayed in this hotel every year for the past five years.
If you ever have a problem ask or phone reception always willing to help you,

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Zulqarnain Ali

Best hotel stay

One of the best hotel stays we ever experienced. Genuine hospitality. Thank you to each and eveyone at this hotel. Everyone went out of their way to make our stay their incredibly amazing. The food, the staff, breakfast everything was great. We will be returning and will be recommending the hotel to friends. Thanks again.

Friends_and_family Family

6/10

Pleasant

16 Dec 2019

Andrea

Disappointing and uncomfortable sofabed

The main bed was very comfortable however the sofa bed was dreadful. The mattress was so thin that the frame could be felt in my children’s back and they had a terrible and uncomfortable night. In the end we had to put the very thin mattress in the floor to sleep on.

Friends_and_family Family

10/10

Exceptional

11 Dec 2019

Robert

Nice quiet stay

Nice clean room with the benefit of tea making facilities with plenty of tea and coffee.
Good breakfast with gluten free cereal and bread available,unfortunately there was no gluten free bread for our first two days.
It would be helpful if the allergens were displayed on the breakfast dishes.

Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

Everything was of a high standard mini fridge would be a really great addition to the rooms.

Leisure Friends

8/10

Excellent

25 Nov 2019

Sian

Breakfast was an utter shambles!

We were so looking forward to staying here as we usually book the Travelodge nearby, good until my husband, daughter and myself entered the breakfast area, firstly the tables had not been cleared so we had to ask for a table to be cleared. There were no cups or mugs available for hot drinks therefore customers were standing around waiting. I asked a member of staff for a coffee cup and was told to get one off a table, I would have done this had there been a clean cup available. I asked again for a cup and was still waiting 10 minutes so I had to lean over and get one from the hotel bar. It was embarrassing.
There was no bread, no pastries, no muffins available and the one pot of jam available did not look appetising at all. I therefore ordered the American pancakes off the menu, I waited and waited then overheard the member of staff tell another customer that they had no American pancakes, I was still waiting so eventually had to go and search out my pancakes, it seemed she had forgotten so again I waited then she brought me a plate with 2 English plain pancakes, not at all what I was expecting, no maple syrup, no bacon, actually nothing resembling the description on the menu so I said no thank you and returned them. As a result 2 of us had no breakfast. I have never encountered such a dismal breakfast selection. As you can imagine we were very disappointed. Credit to the front of house staff who apologised and adjusted our bill to remove the 2 breakfasts we didn’t receive.

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Susan

Hen party weekend

Spent 2 nights @ your hotel last weekend, all your staff are an absolute credit to your workforce, absolutely fantastic each and everyone of you went above and beyond to ensure we had a fab hen party weekend thank you all so much keep up the excellent work would definitely recommend your hotel.

Friends_and_family Family

8/10

Excellent

11 Nov 2019

Verified traveler

Accommodating staff. Spacious. Good location. Nice size pool for toddlers.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2019

Paula

All staff were very helpful and very friendly. The hotel was undergoing refurbishment at the time of our stay and the staff were more than accommodating.

Friends_and_family Family

4/10

Poor

26 Oct 2019

Verified traveler

On arrival someone had downgraded my purchased room. Unacceptable as I had paid for the selected room. Had to accept the downgraded room. The bar and lounge area was under major refurbishment - not advised only their site. The service that night in the temporary area was very poor - the staff kept peering out from behind the boarding but not doing much. Overall a very disappointing stay

Business

4/10

Poor

25 Oct 2019

gail

The hotel was generally dirty..the reception staff questioned whether breakfast was included when it clearly stated on my email that it was..the room was dirty and had twin beds which we were unaware of..the hotel food was extortionate priced..the breakfast was satisfactory but there were only 3 staff to serve about 100 people..the table we were told to sit was dirty..there were no mugs for tea the waiter had to go and get them from other tables..for a pot of tea for 2 there was one teabag! The only person who apolgised to us for the chaos was the young waiter who was clearly doing his best but there was just tto much..more staff needed..we wont be staying again .

Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Hotel has a health centre with swimming pool and gym facilities. Room was spacious, clean and had tea/coffee making facilities. Very quiet location but ideally located just off the M4, north of Cardiff.
Bar/resstaurant staff were so helpful and polite, as was reception.

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2019

Sarah

family break

Excellent and the staff were very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

07 Oct 2019

Keith