Best Western Ebbw Vale

8/10

Excellent

23 Feb 2026

Dave

Business solo traveller, arrived 7:30pm and needed somewhere local to a meeting to stay. Reception and kitchen staff very polite and helpful. It’s a basic hotel and in fairness to the hotel, my room was clean and the bed comfy. Sometimes a cheap simple room on business trips are part of the job. If you want big, spacious and lively hotel, this isn’t for you.

Self

4/10

Poor

11 Feb 2026

James

The rooms are VERY poorly renovated. Im not sure who was responsable for the renovation but it appears to have been done by a 5 year old

Business

8/10

Excellent

25 Jan 2026

Aziz

Rooms was nice and clean, staff was very friendly
had no issues
we were expecting a nice warm pool and gym
unfortunately hotel had none of these

10/10

Exceptional

20 Jan 2026

sadegh

Great staff and very welcoming environment.

Business Self

6/10

Pleasant

16 Jan 2026

MOHYADIN

No washing gel/shampoo. Rest of the facility is basic but breakfast was freshly cooked.

Business Self

8/10

Excellent

31 Dec 2025

Simon

clean, tidy and quiet, bed was comfortable and amenities were in good order. Staff were friendly and efficient

Partner

6/10

Pleasant

18 Dec 2025

Carlos

The room was fine and had a decent size. However, the carpet was very filthy. WiFi had good speed but was very unstable, had to reconnect every 10 minutes or so. Breakfast wasn't tasty, quality of the ingredients was low. The night was cheap so it's okay for what you pay.

Business Self

2/10

Poor

02 Dec 2025

Peter

This place is so obviously a converted office block
Staff that were on duty were very good but obviously overworked
Description offers restaurant and bar, neither available during my stay
Overall not a place I will choose to stay at again

Self

10/10

Exceptional

30 Nov 2025

Dori

Could not get hot water in the shower.

Partner

10/10

Exceptional

25 Oct 2025

stanciu

Ok

10/10

Exceptional

20 Oct 2025

Chris

not many parking spaces at the hotel but parking available in roads around. Friendly efficient staff, comfortable bed and shower facilities. Walls a bit thin!! couple next door obviously enjoyed their stay!!!!
For the price I would'nt expect any more, it served our purpose for a one night stay.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Michael

Staff were excellent and very friendly.

Leisure Partner

8/10

Excellent

10 Oct 2025

Vikenty

Great staff members.
Especially big thanks to receptionist and chef who made us cheese omelette! Thankyou

Partner

10/10

Exceptional

07 Oct 2025

Gill

Parking was good.
We had the option of getting a take away and bringing it back to eat in the dining area. Perfect.

Leisure Friends

4/10

Poor

27 Sep 2025

Peter

This establishment used to be called the Level Inn when I stayed there a couple of years ago and it was pretty poor then
Now under the Best Western badge nothing has really changed
This hotel (which has the feel of an office block) needs, in my opinion, mega money spent on it to bring it up to what I call Best Western standard

Better yet demolish it and start again

Friends_and_family Friends

6/10

Pleasant

21 Sep 2025

Paul

Not Great

Dan who seems to do anything is superb, nothing too much, friendly and pleasant.
Sadly the hotel isn’t, the walls are so thin you hear other guests up to about midnight, anyone near who flushes the loo at night will wake you up, then at 6am you hear grunting, TVs, coughing, nose blowing, farting, showers and toilets

Self

8/10

Excellent

14 Sep 2025

robert

Staff friendly, good service, breakfast a little slow but good

Leisure Partner

10/10

Exceptional

28 Aug 2025

Mayur

Well worth the money! Happy with my stay

Leisure Friends

10/10

Exceptional

23 Aug 2025

Verified traveler

Ideal!

Ideal!

Partner

10/10

Exceptional

18 Aug 2025

Ken

Property was everything good from a huge chain of hotels. Everything good, well maintained, quiet, new, comfortable. Parking OK. Very helpful lad on reception.
Enjoyed the hotel.

Leisure Self

8/10

Excellent

13 Aug 2025

Michael

Good parking, staff are very friendly and helpful.

Limited breakfast options, no vegan or veggie alternatives.

Business_and_leisure Self

6/10

Pleasant

03 Aug 2025

Matthew

Valleys town hotel

Room ok
Could hear noise from town or close by road most if night
I was staying to do parkrun in Bryn Bach (1 hour walk each way)
Check out at 10 not ideal so left my bag then picked it up at 1045 but staff were brilliant they let me have a quick shower

Self

8/10

Excellent

02 Aug 2025

Mervyn

Very friendly hotel

Excellent staff

Friends_and_family Friends

6/10

Pleasant

31 Jul 2025

Andrew

Room: clean, tidy, and comfortable
Staff: friendly and helpful
Food: didn't partake but breakfast smelled lovely and it was s popular with the e locals
Around and about noisy till the wee small hours
Car parking: absolutely appalling very limited spaces and parking on road was poor.

Leisure Family

10/10

Exceptional

28 Jul 2025

Sue

Comfortable bed, good price and staff are very friendly

Leisure Partner

6/10

Pleasant

27 Jul 2025

Michael george

The staff at this hotel was friendly and very helpful and polite especially Tristan who went out of his way to get me out of trouble as I turned up a day early
The outside of the building looks very shabby and needs cleaning up and weeding
The hotel itself would be ideal for contractors
The walls between rooms are stud partitions and you can hear what next room is talking about
the breakfast is plentiful and delicious would recommend
and Susan such a happy soul and very obliging nothing is any trouble well done staff

Leisure Partner

8/10

Excellent

27 Jul 2025

Sarah

Probably doesn’t happen every Fri

6/10

Pleasant

13 Jul 2025

kelly

The manager locked the fans in tge office. With no AC it was miserable night. No counter in the bathroom for items.

Leisure Friends

4/10

Poor

07 Jul 2025

Jayson

Not great!

Room was small bathroom spelt like sewage. TV didnt work. The noise aswell was just ridiculous awake from 5.30am. Shame as we have stayed before and it was great.

Partner

6/10

Pleasant

29 Jun 2025

Raymond

Fantastic comfy bed and quiet, but needs attention

We were in Cardiff for the under 17's basketball tournament to watch my god son from Ireland play. We didn't arrive to the hotel until 11pm. This caused issues as the postcode provided did not take us to the hotel. I ended up asking a local from a local takeaway if they knew where the hotel was. They not only helped but they got into their car and asked me to follow him. He took me straight to the hotel and checked i was OK. There was no parking onsite available as all spaces were taken, but there is a large carpark a short walk away. The night staff was fantastic as helped all she could. Breakfast was fantastic and we were dealt with quickly by the two members of staff on shift. I only made one criticism about the room as it had a shower over the bath but no rubber bath mat and i nearly slipped over in the shower. The only other issues i saw is the hotel is clearly either on its way to being renovated or is in very much largely decayed as there was packages and pallets outside and inside. Not blocking any walkways, but was not nice to see being layed around.

Friends_and_family Family

6/10

Pleasant

29 Jun 2025

Andrea

Not so Best Western

The staff were lovely and friendly. What let the whole thing down was that the dining room didn't have any food and our room stank of drains and dirty water. It was so bad we went home a day early as it was making me sick

Partner

2/10

Poor

24 Jun 2025

Simon

I would rather sleep in my car

Business

6/10

Pleasant

22 Jun 2025

Cecile

It was okay

Self

6/10

Pleasant

21 Jun 2025

Matthew

My wife really liked the mattress

10/10

Exceptional

18 Jun 2025

Samuel

Great value

Self

10/10

Exceptional

17 Jun 2025

Anthony

Great service, comfortable stay. Nice and clean.

Business

10/10

Exceptional

16 Jun 2025

Chona

Walking distance to a secure car park, although i have to pay for it since it's in town centre. Carpet needs a bit freshening up, but clean bathroom. Shops, bars and restaurants accessible. Breakfast starts at 7 but the staffs let me have milk for my cereals and offered me toast earlier since i have to leave at 7. Definitely, i will book the hotel again in the future.

6/10

Pleasant

07 Jun 2025

Pippa

Staff very friendly and helpful. Hotel clean. Parking limited and workmen in large vans parking across other bays including disabled made it difficult to access although not hotels fault. Room comfortable. Beds and pillows so comfy and clean. Bathroom immaculate, clean and lovely powerful adjustable rainfall shower and separate shower wand with adjustable temp, really great! Didn’t eat as had early starts for our hops but looked and smelt nice! They cook Sunday roast!! Yum! Hotel is unusually situated in the middle of a very old terraced style council looking housing estate with narrow roads to access which would have put me off booking if I had known. Very quiet though and no trouble that I could see.
Staff really couldn’t do enough for us so thank you for all your help and support to make our stay really pleasant x

Friends_and_family Family

2/10

Poor

31 May 2025

Delme

Pretty basic experience - shower not working, luke warm at best, feedback was that when everyone uses it that’s what happen.Not true really as we were not using it at peak time. This should not make a difference and Not the best from a customer point of view when you have come back from a trek soaking wet and the shower is awful.

Leisure Partner

8/10

Excellent

19 May 2025

CEPHANIE

Lovely stay.

Business Partner

6/10

Pleasant

05 May 2025

Barry

Too many problems!

Our room was changed by the hotel shortly after arrival. On arrival we were told that our room rate did not include breakfast. Fortunately we had PRINTED our booking, which confirmed we were entitled to this. In the room that we were moved to one of the bulbs in the main light fitting buzzed loudly and flickered. The wall lights above the bed did not work and the table lamp had a loose wire in the flex, which meant that it only connected if it was moved to a 'good' position! We reported the problems to the reception staff but they were not resolved. They did offer to change our room but, given that we had been moved once already, we decided not to. We will not be returning!

Partner

8/10

Excellent

01 May 2025

alan

hotel is located in a residential area a short walk from the town centre and a great location for the visiting the Brecon Beacons and Black Mountains for day trips
A freshly cooked breakfast was cooked to order each morning served by friendly staff

Self

6/10

Pleasant

23 Apr 2025

Mark

review MS

Room was ok staff were very courtoius surrondings were dubious but not much else in that arround

Business

8/10

Excellent

15 Apr 2025

Clive

Motorcycle tour

First time weve stopped here. Great base for our tour of the breacons and beyond. Friendly staff and reasonable prices. Will definitely stay again.

Friends_and_family Friends

10/10

Exceptional

15 Apr 2025

Verified traveler

We really enjoyed our stay

Hotel is really organised and clean. Breakfast was very good as well. We really enjoyed our stay.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2025

Rory

The room was a good size and clean. The receptionist was welcoming and helpful.
The hotel is not somewhere where you would want to spend a holiday, and is a little awkward to access, but good for overnight travellers wanting a clean, quiet stay.

Business

4/10

Poor

18 Mar 2025

Mark

The hotel itself and stay would have been good if it wasn't for a faulty alarm at 3am and the poor guest experience and management of the situation which last almost an hour. Clearly technology failure but could have been handled more efficiently with guests.

The property shows clear signs of age but actually not bad and would stay again.

Leisure Self

4/10

Poor

17 Mar 2025

C

Do not book this hotel

Arrived at hotel to find a small narrow car park. Best western taken over hotel 2 weeks ago from level up hotel. No hair dryer in bedroom. Carpet in bedroom was stained. Staff in own clothes. Even the manager serving in a pair of gym shorts and tshirt. Returned from breakfast Saturday morning to knock on door you haven't paid for breakfast even though website said free breakfast. Could of put the breakfast on the room tab and pay on exit. At breakfast no jam, marmalade, pepper. Saturday night 3am fire alarm went off all guests between car park and reception as it was minus 3. One person on night shift. No communication to guests what was going on. No list to check all guests out of rooms. Two guests left the hotel after hour and half. The firm who deals with the alarm informed hotel it was fault on system to disconnect from mains as it take the engineer hour to arrive and the alarm would of been going for 2 hours. Short staffed trying to cover all areas of the hotel not great. Worst best western hotel i have stayed in. Water machine over flowed had to ask for mop and clean it up. No sign to put up wet area. Would not recommend to stay.

Self

2/10

Poor

16 Mar 2025

Mark

Fire alarms

Very disappointed with the 2 fire alarms that went of twice in the night, 1 at 10pm and the other at 320am both false alarms with they could not turn for an hour.
We traveled up last night from Sussex so I didn’t have so I didn’t have to get up early to visit bike park wales. which turned out to be a waste of tome

8/10

Excellent

08 Mar 2025

Verified traveler

Nice staff and decent breakfast

Friends_and_family Family

8/10

Excellent

21 Feb 2025

Simon

Clean friendly environment. Very pleased with this hotel. Would highly recommend

Business

8/10

Excellent

29 Jan 2025

Phillip

Decent hotel in a good location for town centre with free on site parking (or nearby)

Leisure Self

10/10

Exceptional

29 Jan 2025

Allan

Thoroughly recommend.

Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable.

Partner

6/10

Pleasant

20 Jan 2025

David

On arrival the electrics to the hotel had gone down, we received a complimentary hot drink
The room we stayed in had no heating so was freezing cold, I suppose if I had of mentioned it I would have got some portable heaters
It won't put me off staying here again though,
Thank you

Business

8/10

Excellent

01 Dec 2024

Vikenty

Would come back.

The things that stood out the most was how incredibly friendly was every staff member in the hotel and how clean the hotel was, my room smelled nice when I arrived. Breakfast was good, it’s a shame that advertised dinner service was not available on neither days off my stay.

The Negative point is non existent sound insulation and super loud kids at almost 11pm.

Self

4/10

Poor

25 Nov 2024

Alison

Not really good enough

We booked in and were given our key but when we opened the door to our room it has all decorating things in it and the tv off the wall. We returned to reception and were given another room but this should not have happened. We only had breakfast on one morning but waited ages to be served which made us late for check out

Partner

6/10

Pleasant

24 Nov 2024

Gary

I booked a 2 day stay and everything was fine till morning i checked out when i was looking to take a shower but on entering the ensuite found place flooded. In fairness hotel acted swiftly in offering another room to take shower but meant me packing a little earlier. Have to say breakfasts were good though

Leisure

8/10

Excellent

23 Nov 2024

Alison

Clean comfy bed pipping hot shower and good nights rest

Business

10/10

Exceptional

18 Nov 2024

Mel

Brilliant staff

The staff here were lovely couldn’t do enough for you.
Rooms were clean.
There isn’t a lot of parking on site but there is a pay & display across the road.

Friends_and_family Family

6/10

Pleasant

10 Nov 2024

Jayson

Very comfy bed and was ideal for what we needed. Was very disappointed with breakfast though paid for large and left it poor quality ingredients and tasted horrible. That was only negative thing really about the stay.

Leisure Partner

8/10

Excellent

07 Nov 2024

Verified traveler

Great, well priced accommodation

Great, well priced stay close to the Brecon Beacons and great for travelling by train into Cardiff (approx 1 hour). Clean, functional facilities with the bonus of a cooked breakfast each morning. Staff polite, friendly and willing to help when required.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Gavin

Difficult to fault this place for the money paid. Rooms are spotlessly clean, if a little dated. Staff are very friendly and helpful and allowed us to store our bikes in the room for a bike park Wales trip the following day. Good breakfast for all. Would definitely recommend and would stay again

Leisure Family_with_children

10/10

Exceptional

23 Oct 2024

Richard

My go-to stay in the upper valleys.

Lovely welcome from Sue who briefed me fully as it was my first time stay. Informed me of the various eating options in the town, though in the morning I enjoyed a whopper of a cooked breakfast - top drawer.
Room and bathroom very comfortable, good shower and a very comfortable nights sleep with plenty of pillows. Good parking and access. This will be my go-to overnight stay at the top of the valleys. Thank you Sue.

Business

10/10

Exceptional

20 Oct 2024

Allen

Friendly and helpful staff convenient location close to centre of town sensibly priced

10/10

Exceptional

17 Oct 2024

Shane

It was strange to get to but it was cheap, convenient, and quick. The bed and shower was good enough for our needs, and it came with a full English to order in the morning.

10/10

Exceptional

30 Sep 2024

Breda

The Level Inn was perfect for our stay. We were walking in the Brecon Beacons and it was within great proximity to Blorenge and Sugar Loaf mountain and Abergavenny. The room was clean, had a socket either side of the bed, tea and coffee making facilities with kettle. It was fantastic value for money and included a nice cooked breakfast. The staff were lovely; very friendly and helpful. Would definitely stay there again

Leisure

10/10

Exceptional

29 Sep 2024

Ursula

The staff were so friendly and helpful. The room was very clean and had everything for a 2 night stay. The cooked breakfast was very good. Would have liked some fruit and cereal as an alternative but no complaints.
Enjoyable stay. Thank you.

Leisure Friends

8/10

Excellent

23 Sep 2024

Neil

Simple basic hotel in a mostly residential area, fine for 1 night stay, good full English breakfast included, friendly helpful staff. We had a disabled room with a huge wet room style bathroom, clearly very helpful for a guest with mobility issues. Only downside was the very small hand basin. Would stay again when in the area.

Leisure Partner

6/10

Pleasant

19 Sep 2024

Oliver

Staff were very friendly but they were SO noisy in the morning when starting the clean the rooms!

Business

2/10

Poor

26 Aug 2024

angela

Stayed for 2 nights.The bathroom floor was dirty and carpeet dirty which i would put up with because it is a budget hotel.Breakfast first today was good service from young boy very good no bacon but they give me an extra sausage.Breakfast on second was a shambles an hour to get my food. First we were served after other people arrived.EVEN 2 locals that came for breakfast had it before.The waitrose made a mistake on order and baught an omelete insteadof cooked breakfast which i wish i had because i had to wait 15 more mins for and when it arrived the egg was black .Defnitely wouldnt come back they didnt seem to know what they were doing.

Partner

2/10

Poor

24 Aug 2024

Kush

Bad standard

Too expensive . Bathroom new but no dhelfor antislip mat inside tub. Too busy breakfast time. Should have buffet service. To get service took one hour. Bed sheet was too old had roughage bubbles and marks.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2024

EVE

Really friendly staff and a great breakfast!!!! Was perfect for our one night trip and we will be returning 😁

4/10

Poor

19 Aug 2024

Verified traveler

CTN

No room for cars in the car park