Name: The Priory Hotel And Restaurant
Address: High Street Caerleon, Newport, NP18 1AG, GB

10/10

Exceptional

06 Jul 2026

Charles

Nice room, although the electrical outlets were inconveniently placed. Good restaurant for dinner and breakfast, and very close to the Welsh National Roman Legion Museum.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Jane

Father’s Day but not enough staff! The food was excellent in the restaurant but we ate early evening & there were a lot of dishes sold out. The staff were all lovely but just not enough of them. Some areas needed a little TLC but overall lovely

8/10

Excellent

22 Jun 2026

Philip

Beautiful hotel, great location, immaculate and picturesque gardens. Rooms well decorated, clean, really can't complain about the aesthetics. Staff attentive. Breakfast choice very good and delicious. Our only complaint was the noise in the beer garden. The weather was really good, and so, attracted people (guests & non guests) to the beer garden. Music stopped playing at 1110, however, a number of people remained until approx 1am and were so loud, they (non guests) were asked by staff at 1220 to tone it down, they didn't. Another call made to reception and they finally left the garden at approx 1am. We're not party poppers, by an stretch, but it was too much - a simple policy to vacate that area at a certain time, would help going forward. We like to stay here, but will only come back if we knew that there was arestriction on noise levels after say 1130. Everything else 9 or 10/10.

Family

10/10

Exceptional

12 May 2026

Iain

Great room with garden. Great food. Friendly staff.

Partner

6/10

Pleasant

18 Apr 2026

Jane

Great location, beautifully decorated room and good quality bedding, towels, toiletries etc.

However .. our room (9) was TINY .. the gap on one side of the bed was approx 8 inches between the bed and the wall so very difficult to navigate safely particularly at night without stubbing your toe on the one side or bumping into to door handle on the other.

There was no where to put a suitcase to unpack other than on the bed or the floor which was difficult for us.

The en-suite was tastefully done but no where to put toiletries and only one tiny glass shelf above the basin. The shower cubicle was also very small indeed.

Bedside tables had lamps and a radio or phone so again no space for much else.

The space was just too tight - It’s really not a suitable room for two people.

If we had been staying more than one night we would have asked to move rooms.

Partner

6/10

Pleasant

11 Apr 2026

Shelagh

Lovely setting and very friendly staff. Restaurant was quite expensive and one meal was not cooked well. Only one EV charging point that was always in use and we couldn't charge the car.

Partner

10/10

Exceptional

16 Mar 2026

Paul

Good location with everything you need on your doorstep

Partner

10/10

Exceptional

14 Mar 2026

Jamie

Great place

Partner

10/10

Exceptional

28 Feb 2026

Ben

Staff were wonderful!

Partner

8/10

Excellent

19 Nov 2025

Elaine

Everything was very good

Partner

10/10

Exceptional

18 Oct 2025

Melissa

Everything ran very smoothly cottage was lovely and all service was great

Friends_and_family Friends

10/10

Exceptional

18 Oct 2025

Donal

Absolutely amazing. The staff were so welcoming and the food was amazing. It was faultless. Definitely would recommend

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Roger

Comfortable rooms and decor. Restaurant/bar was under staffed and long lines to get drinks, order food or get the food. Love the rooms and location.

Partner

10/10

Exceptional

20 Sep 2025

Sandra

Beautiful property with a lovely outdoor patio. Very close to the Roman artifacts. Delicious food at the restaurant.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Tina

Great stay

The priory is a beautifully place the room and service was outstanding the only issue I have and it is a preference for some people is the mattress it was a spring mattress , for such a beautiful place and stunning expensive looking furnishings etc to have a cheap maters was disappointing

Partner

10/10

Exceptional

22 Aug 2025

Barri

Great stay at The Priory

We had an absolutely superb stay at the Priory Hotel. Check in check out so simple, dining was amazing, good choice of menu, comfortable room,staff so helpful.

Friends_and_family Friends

8/10

Excellent

17 Aug 2025

Peter

Great location

The location is really lovely and has a nice outside eating area.
Our room, although nice, was very small and there was no lift, which was difficult with the number of bags we had.
We had a small bar snack of olives, which were ok at £5…..and bread with Balsamico and olive oil which was disappointing, as it was two small pieces of bread with very little olive oil with the balsamico…..which for £6 for the bread was excessive.
Despite that negative comment the hotel itself is very special, for its location and history.

Partner

10/10

Exceptional

06 Aug 2025

Wayne

Friends meet-up

Fantastic stay. Great room, service and food. Only minor issue was water temperature was a little hot!
We love the Priory and will return.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Kevin

Weekend stay

Room was very hot and no air con
Bed was very squeaky every time you moved. And lots of noise from adjoining rooms.
Wouldn’t bother with the restaurant - which is overpriced and overrated.

Partner

10/10

Exceptional

13 Jul 2025

Lisa

Lovely hotel unfortunately we stayed on the hottest day of the year so the room was very hot. The hotel is lovely and air conditioned but the rooms outside aren't but they did provide a fan. All staff were really nice and friendly and the breakfast was lovely. We would definately return of in the area.

Partner

10/10

Exceptional

13 Jul 2025

Dawn

Beautiful hotel and the cottage we stayed in was so fabulous

Partner

2/10

Poor

24 Jun 2025

Ben

Awful service, freezing room, uncomfortable bed

When we arrived we were greeted by a man sitting on the sofa. He told us we could check in but didn't guide us and remained seated. I went to the terminal and because I had checked in online it told us to speak to someone on the front desk so we went back to the sofa. We were then taken to our room.
On making a coffee we found two broken/ used coffee pods. We didn't see this as a problem until I used an out of date oat milk from 2024 and another from April 25. We took them down to the front desk in the envelope given to us on check in. The man on reception said he'd get it sorted. On our return to the room 40 minutes or so later this hadn't been done. My husband went back down again and he was given the coffee pods but not the milk. He rang the room an hour later saying he'd bring some up shortly but someone had to go out and get some oat milk (this was delivered in a grey milk jug).

We went down for dinner. We had a lovely dinner. We decided we'd get a drink or two in the bar afterwards. So we asked the server if we could order small plated at the bag. He said he'd check and when he came back he said 'through gritted teeth they said you can order until 9pm'. Following this awful exchange we also heard an employee talking about us at the bar, complaining about us being there. We spoke to management after our stay and they offered 'to take care of us' if we returned but in my opinion this solution is not acceptable. We wont back.

Partner

8/10

Excellent

20 Jun 2025

John

Nice location, staff were helpful and breakfast/food was great.

Stayed for one night in the heat wave and room was sweltering - but found a fan in the wardrobe to help.

10/10

Exceptional

01 Jun 2025

Cennydd

Amazing stay

8/10

Excellent

28 May 2025

Mark

Good place to stay

Business

10/10

Exceptional

27 May 2025

Martin

Lovely atmosphere and good service

Friends_and_family Friends

10/10

Exceptional

13 May 2025

Verified traveler

Lovely property but very awkward check out

Lovely property with plenty on site parking. Great location in town. Customer service systems for pre-check in and check in are great, but the little bits of human interaction especially at check out felt impersonal (at best), incongruent with the rest of the experience.

Partner

10/10

Exceptional

04 May 2025

Keith

Culture

Great location for walks and culture

Partner

10/10

Exceptional

09 Apr 2025

Daniel

Best hotel in wales

Best hotel i ever stay in.
Rooms are so relaxing, grounds are beautiful.
Restaurant is always top notch food.
Such a great place

Business

10/10

Exceptional

26 Feb 2025

Paul

Paul Shepherd

Review of The Priory Hotel, Caerleon

This was my third stay at The Priory Hotel, and it continues to be exceptional. The combination of historic charm and modern comfort makes it a standout choice in Caerleon.

The rooms are simply amazing—beautifully designed, spacious, and incredibly comfortable. The beds are plush, ensuring a great night’s sleep, and the peaceful atmosphere makes it a perfect retreat. Every detail, from the furnishings to the thoughtful amenities, enhances the experience.

The service is outstanding. The staff are welcoming, professional, and attentive, always making sure guests feel well taken care of. Whether checking in, dining, or asking for assistance, the hospitality is top-notch.

The hotel’s ambience is both elegant and cozy, with a perfect balance of history and luxury. The recent refurbishment has made it even more inviting, enhancing the overall experience.

For the quality offered, it provides great value. A few small extras, such as complimentary refreshments in the rooms, could enhance the stay even further.

Having stayed three times, I can confidently say this is my go-to place in Caerleon. Whether for a relaxing getaway or a business trip, The Priory is a perfect choice. Looking forward to my next visit!

Business

6/10

Pleasant

25 Feb 2025

Jonathan

£300 pre-authorisation charge???

Travellers should be aware!!!!! This hotel pre-charges your card for £300.00 + room cost, this they claim is for if you cause damage to the room????? I have stayed in 100s of hotels and never had the hotel pre-charge for such a large amount, normally you get pre-charged around £50.00 for food charge if you want this added to your room. When questioned the manager about the large amount being pre-charged I was informed that this was because they had suffered room damage from clients, for example TV's being ripped off the wall and £300 was the normal pre-charge for hotels??? Not sure the type of clients they normally have staying, but clearly not the type of quest that I normally come across in my business trips around the country. So beware, if you stay here the pre-authorisation is extortionate, the hotel is ok, the food was good, the room is no more than fair.

Business

8/10

Excellent

24 Feb 2025

Patrick

Good service

Partner

10/10

Exceptional

21 Feb 2025

Andrew

The priory is a 12th century building, it has a beautiful architectural style with character and charm, set in a beautiful grounds within a short walk of the ancient Roman amphitheatre, and the Roman legion museum which are free to visit.

As for the staff, they make it, friendly, helpful, a warm cheeky charm and a welcoming demeanour. We loved our 3 night stay.

Leisure Partner

6/10

Pleasant

07 Feb 2025

Verified traveler

Lovely Place Let Down by Poorly Managed Staff

Room and grounds are excellent; staff are sparse on the ground, but friendly enough when engaged. The bar is a complete let down with poorly trained staff and at times it's too busy to for them to effectively handle. The real disappointment though was the restaurant where, despite excellent food (per reputaution) the staff once again spoiled it. Poor training and a lack of adequate siupervision/direction on a very busy saturday night service was a recipe for disaster..... Shame it could/should have been so much better!

Partner

8/10

Excellent

17 Jan 2025

Gillian

Unfortunately they are renovating the restaurant so limited menu in the bar. Also had to change lunch to another restaurant as they were drilling so too noisy. This will be finished in a few days though, and as I have stayed here before I know this is not normal and I will certainly continue to stay at the Priory and would recommend it.

Leisure Self

8/10

Excellent

24 Dec 2024

Verified traveler

expensive and no milk!

It is a lovely hotel. A couple of gripes though. No-one on reception for check in or out. Very expensive drinks (£70 for 3 glasses of wine and a pint of beer!). Very lumpy pillows. And the worst - no milk only revolting vegan oat milk - why are they catering for the minority not the majority? Made the nice coffee from the coffee machine undrinkable and I really need my morning coffee.

Partner

8/10

Excellent

08 Dec 2024

Nicola

Great dog friendly rooms.

Leisure Pet

10/10

Exceptional

07 Dec 2024

Stephen

Great hotel

Great stay at the priory again
Thank you to the team

Business

10/10

Exceptional

25 Nov 2024

Colin

Great place, always great value for money, highly recommend

Business

10/10

Exceptional

12 Nov 2024

Daniel

Great hotel

Fantastic hotel and staff.friendly and relaxing place to stay

Business

4/10

Poor

02 Nov 2024

Tim

Lovely house and grounds with lots of history, good parking although only 1 EV charger that only runs at 3KW thats if you can park by it because other less considerate guests park on the bays with non ev cars, the rooms are well appointed and clean although we were given Room 4 upstairs despite asking for a ground floor, the room smelled of cooked meat due to the kitchen extraction fans being outside the window, the bed was very uncomfortable, i ended up having to use a walking stick the next day due to a stiff back, they did move us to a ground floor room the next day to be fair but the bed was the same, breakfasts were hit and miss, the full breakfast looked good but the black pudding was an aquired taste, the hash brown or rostie whatever it was fell apart and sausages weren't very good, the continental breakfast was not comprehensive, cereals, a couple of different pasties, meat and cheese slices and pots of yoghurt if there were any left, the filter coffee is bitter, any other option costs extra, apple or orange or water only, we ordered tea which we waited 25 minutes for and gave up and left in the end.... when the heating is on the rooms are like saunas and the water is red hot... the heaters are on or off so rooms hot or cold, the bar is noisy in evenings and only sells 2 lagers and No beer but lots of wine, wouldn't stay again....

Leisure Partner

10/10

Exceptional

01 Nov 2024

Iain James

Idyllic Hotel, in an old building, but maintained to a very high standard, with a fantastic restaurant.

Business Self

10/10

Exceptional

31 Oct 2024

Karen

Beautiful property, lovely food. Garden room was delightful with own garden and parking.

Leisure Partner

10/10

Exceptional

24 Oct 2024

vicki

Nice rooms, limited dinning options and expensive

Business

10/10

Exceptional

20 Oct 2024

Rhiannon

Absolutely incredible stay. Wonderful food and service and appreciated the upgrade to a cottage!

Leisure Partner

10/10

Exceptional

13 Oct 2024

Ian

A great modern hotel with lovely food. Strongly recommended.

10/10

Exceptional

10 Oct 2024

Ian

The Priory Hotel in Caerleon is a charming, historic hotel set in a former monastery. It offers comfortable rooms, a well-regarded restaurant, and beautiful gardens. Its location in the Roman town of Caerleon is ideal for exploring local attractions.

Leisure Partner

8/10

Excellent

10 Oct 2024

H

Few changes since we were last here in June which are positive

Leisure Partner

10/10

Exceptional

05 Oct 2024

Lee

Priory Hotel was a beautiful place. The building and grounds were lovely as were the renovated areas.
Our room was a little small, but was decorated nicely. Arriving late, we were unable to enjoy the space as much as we wanted. Only had breakfast at the restaurant, but it was very good.

Leisure Family

10/10

Exceptional

05 Oct 2024

Joanne

Lovely stay for my husband’s birthday. Just perfect

Leisure Partner

10/10

Exceptional

04 Oct 2024

timothy

Love this place

This hotel is one of my all time favorites. All around great

Partner

6/10

Pleasant

30 Sep 2024

Caroline

After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.

Leisure Partner

4/10

Poor

30 Sep 2024

Caroline

After many stays at the Priory over the last 18 months we are now compelled to find an alternative for our trips to visit family back in the UK. There are pluses: its location; scenic grounds; the breakfast; some spacious rooms; pleasant staff. Unfortunately, there's been something wrong on each stay. Many trivial issues (disappearing wi-fi, unwashed glasses, un-restocked complimentary water bottles, refusal to serve restaurant food in the garden, inoperative coffee pods) mount up and when added to some larger issues we were left with a bad taste. The rooms appear to have been designed for looks, rather than use. Low slung beds, high backed uncomfortable chairs, the lack of usable surfaces & small rooms may suffice for a short stay, but not for anything more than 3-4 nights. Some encounters with staff have been unfortunate, being berated on check-in for some unfathomable reason and provided with incorrect information about services. We were grateful the manager was apologetic about these incidents, but it did indicate untrained staff left to fend for themselves. The final straw was arriving at the hotel on our recent visit to be assigned a cottage that stank of smoke. This meant a downgrade to a small double room, without any offer of compensation or apology. Either the cleaning staff did not inform management or management decided to try and use it anyway. In either case this was unacceptable.

Leisure Family

8/10

Excellent

25 Sep 2024

Matt

Always good

Always amazing, IT glitches at book-in and departure poor receptionist could do nothing but apologies but these things happen.

Car charges need updating to a minimum of 22kw so a charge can be fully achieved in 6-8 hrs

Business

10/10

Exceptional

22 Sep 2024

Stephen

Beautiful hotel, amazing garden room dog friendly, fantastic food and service… totally wonderful and would highly recommend

Partner

10/10

Exceptional

18 Sep 2024

Mark

Good place to spend a few days

Business

10/10

Exceptional

17 Sep 2024

Alex

Lovely property in a park-like setting with spacious, beautifully decorated rooms

Leisure Family

10/10

Exceptional

11 Sep 2024

Mark

Nice place to stay , good clean rooms and bathrooms

Business

10/10

Exceptional

09 Sep 2024

Jessica

Lovely hotel and grounds. We had a cosy double, my only two complaints about the room are the bed is so soft, whenever my other half rolled over, I thought I would be catapulted off the bed and the doors really slam shut and shake the whole room so when people leave early in the morning you are woken up.

Breakfast options are good, lovely fruit and cooked options. The orange and apple juice are basically just coloured water, they don’t taste of anything, so that could definitely be improved.

The evening bar staff and restaurant staff are so lovely, they make you feel so welcome and are really chatty. The restaurant is also good, different concept but great food.

Lots of parking, we stayed for 2 nights but said we were there for a week on the registration screen when you log your number plate as there are reviews of people getting tickets.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Winsome

I found the bath slippery, the bath mat was hidden away in the wardrobe.
Due to this I slipped.

I proceed down stairs to the receptionist to make a incident report however there was no forms available.

Business_and_leisure Self

10/10

Exceptional

12 Aug 2024

Elaine

Lovely Boutique Hotel

We stayed for 2 nights at this wonderful hotel the room comfortable the staff helpful and friendly and food excellent would definitely recommend

Partner

10/10

Exceptional

10 Aug 2024

Avril

A lovely peaceful hotel in lovely grounds. The bedrooms were comfortable. The shower was a bit hard to control. The only disappointment was that breakfast was served in one of the bars and the tables were ridiculously small. Much better to have it served in the restaurant which I notice late diners had.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Caroline

What a lovely find esp when Cardiff over-priced and poor availability for a big gig at Principality. Easy taxi to train station and frequent trains into Cardiff Central. Hotel itself really special with great staff and very nicely turned-out rooms with local Welsh water and toiletries.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Robert

.

2/10

Poor

20 Jul 2024

Paul

No common sense. Who can you call

I was looking for a hotel with really good food so I could book my daughter’s wedding reception. After filling in the necessary arrival dates and how many we’re staying. I scrolled down looking at other accommodation. I came back to the Priory and booked one night.. On receiving my confirmation I noticed that the date at the top had changed. Called hotel spoke to Reece . Who told us to contact Hotels. Com . Spoke to the virtual assistant Nashwa who tried to charge us £200 pounds for the mistake. Even just 1 hour after making the booking.we wanted the 18th the computer gave us 19 th . We lost our £95 . The priory lost an evening meal a Wedding reception and had empty rooms for the 18 th still available. And would have been able to sell the room for the next night.

Partner

8/10

Excellent

14 Jul 2024

Anthony

Thanks

10/10

Exceptional

11 Jul 2024

Jake

Amazing hotel, we absolutely loved it, can’t wait to return!

Leisure Partner

10/10

Exceptional

05 Jul 2024

John

Great venue, hotel something special

Business Self

10/10

Exceptional

02 Jul 2024

Elizabeth

Gorgeous room and property, right near museums. Parking was easy, everything walkable. Loved it

Business_and_leisure Partner

10/10

Exceptional

27 Jun 2024

Kevin

Lovely peaceful gardens to relax and enjoy, very friendly and helpful staff. Excellent breakfast and very clean room. Great overall atmosphere in an historic building. Will definitely be returning in the near future to explore more in the village. Very happy all round experience.

Leisure Partner

6/10

Pleasant

26 Jun 2024

Steve

Disappointed! Nice hotel got stuck in traffic! Checked in st 7.30 and was told no food available, also broadband would not connect

Self

8/10

Excellent

24 Jun 2024

Charlie

Overall very good.

Enjoyed the hotel, the room was very loud from traffic and drinking (I had ear plugs which solved the problem) also there is shutters rather than curtains, which means it gets light in the morning. Hotel was fantastic and will book again.

Feedback - at breakfast, it would have been nice if lattes etc are included in the breakfast price.

Business

10/10

Exceptional

20 Jun 2024

Pamela

Beautiful hotel in a lovely location. Friendly staff. Brilliant detail - loved the fact that when I arrived the radio was playing Classic FM in my room!!

10/10

Exceptional

04 Jun 2024

Lisa

Lovely friendly staff, the garden was immaculate and building was stunning

Business Self

10/10

Exceptional

04 Jun 2024

Penny

Extremely good
Quick check in beautiful room friendly staff

Business

8/10

Excellent

28 May 2024

Christina

Old with an interesting history and situated in pleasant grounds. Staff were friendly and helpful. Food in restaurant was excellent although a bit pricy. Room was on the small side but lovely. Only issue was the two large steps up into the bathroom with no handrails. Some people may find this problematic.

Leisure Partner

10/10

Exceptional

27 May 2024

Sarah

Lovely hotel and town

Lovely hotel and town.

Partner

6/10

Pleasant

24 May 2024

Joanne

Nice place, but no blind on glass door

The complex is brilliant and the rooms are well fitted out. The check in girl was absolutely lovely. However, the door and side panels are of the room are frosted glass. Therefore the outside light came through the glass all night. Then the sun came up. We told the man on checkout that we did not have a good night. He informed us that previous people had pulled it off and they were waiting for a replacement. There were other vacant rooms available. He preceded to give us our bill and as an afterthought said he would not charge us for breakfast.
Very disappointing that we were put in the room in the first place since we really liked the environment

Partner

10/10

Exceptional

20 May 2024

Mary

Stayed in cottage, it was beautiful, clean comfortable, bonus when sun was out had own private garden area

Business

10/10

Exceptional

19 May 2024

Angela

A beautiful place to stay, I was in the deluxe cottage with my dog. The room was beautiful and clean, spacious bathroom and an enclosed garden with a decking area and chairs. The air conditioning was wonderful! Staff very friendly and helpful, would definitely stay here again.

Leisure Pet

8/10

Excellent

16 May 2024

Anthony

Amazing shower

All ok very clean comfortable and amazing shower.
Negative was next to the car park.

Business

2/10

Poor

15 May 2024

Robert

Historic buildings carefully restored

Leisure Partner

10/10

Exceptional

12 May 2024

Nick

This hotel has real character. The room was lovely and all of the staff were friendly and welcoming. Without doubt the highlight for us was the dinner, it was one of the best meals I have ever had.

Leisure Partner

8/10

Excellent

10 May 2024

Wendy

Very close to the centre of town.
Room was quite noisy with an aircon unit immediately outside the window and Saturday night revellers in the outdoor area below.

Business_and_leisure Self

4/10

Poor

09 May 2024

Dan

Staff default attitude unhelpful, under staffed, inconsistent breakfast and left waiting for ages, broken glass under the bed, room partially cleaned. Lovely location but service not great.

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Andreas

Stop-over

Warm welcome and a glass of Cava
Efficient registration
Amazing food
Good and interesting wine list

Partner

10/10

Exceptional

26 Apr 2024

Colin

Fantastic value

Another fantastic stay, that’s why I keep coming back

Business

10/10

Exceptional

19 Apr 2024

Simon

Exceeded expectations, brilliant

Amazing stay that exceeding expectations. Room was amazing, drink on arrival was a lovely touch and staff was great. Wish we’d stayed longer and wish we knew it existed before. A lovely area with some interesting history. Will defo be back, amazing coffee shop around the corner too!

Partner

6/10

Pleasant

14 Apr 2024

Phillip

Priory, Caerleon.

Room was beautifully appointed, clean and spacious. Garden and grounds well kept and litter free. Staff friendly and efficient. However, the full breakfast was a big disappointment. Some strange tasting ingredients and only one cup of coffee and no refills offered.

Friends_and_family Friends

10/10

Exceptional

07 Apr 2024

aviram

Friendly staff
Good value for money
Highly recommended

Leisure Family

10/10

Exceptional

05 Apr 2024

David

Great Stay, fantastic breakfast

Business Self

10/10

Exceptional

30 Mar 2024

Anthony John

Excellent

Excellent stay, with excellent staff.

Partner

2/10

Poor

26 Mar 2024

Richard

The location fitted my work, the hotel is in good order. The rest especially the food was a disgrace, quality of food was very poor (cross contamination on display) fish displayed was so bad. Service matched the food. Breakfast was un-edible on both mornings, bread was full of mold, bacon was the same, eggs were not cooked and hash brown was dark brown and was inedible. No one cared, said sorry but did not act. Three of us booked for second night meal but went elsewhere for food. I would not recommend this hotel to anyone.

Business Friends

10/10

Exceptional

17 Mar 2024

Andy

Great place with great stafff

Partner

8/10

Excellent

16 Mar 2024

Martin

FANTASTIC FIND!!!

Lovely hotel, nice staff, food ok. Room and location outstanding, room was too warm couldn’t turn down the radiator, no coffee pods in the room. Would definitely return.

Partner

10/10

Exceptional

10 Mar 2024

Kimberly

Absolutely stunning property and room. Amazing food.

Leisure Partner

10/10

Exceptional

08 Mar 2024

David

Lovely stay

Very nice stay

Partner

8/10

Excellent

27 Feb 2024

Matt

Nice........but

Lovely stay, despite in house restaurant seeming to be high end, cooked to order fresh/organic and local its way too expensive.
Car charging only one working and held by one car for over 14hrs, so arrive with a charge

Business

10/10

Exceptional

18 Feb 2024

Steven

Love this place! The rooms are stunning, the staff are amazing, food and drink are amazing and the general feel of the place is just perfect, so chilled, warm and relaxing. The manager was amazing and really helpful. I really couldn’t think of single thing they could improve, it’s just perfect! Thanks for wonderful stay, we will be back!

Leisure Partner

10/10

Exceptional

15 Feb 2024

Colin

Excellent value, fabulous rooms

Another fantastic stay, I’ll be back!!

Business