Name: Coldra Court Hotel
Address: Chepstow Road, Newport, NP18 2LX, GB

8/10

Excellent

20 Jul 2026

Elizabeth

I was very disappointed with the food and the difficulty of my account, the food was not very good as you didn't have a great variety and no fridge in the room which meant I couldn't keep any of my food fresh

Friends

4/10

Poor

19 Jul 2026

Cheryl

A very poor standard of rooms, no fridge, no AC, no bath, 1 lamp between the beds bright orange stain on the carpet.
This place should never be included in the Celti Collection

Friends

10/10

Exceptional

17 Jul 2026

Lesley

The room was clean staff helpful and the breakfast very good

Partner

10/10

Exceptional

15 Jul 2026

Christopher

👍

Self

8/10

Excellent

12 Jul 2026

Ashleigh

The room was clean but a few issues I found brown marks on the door frame of the bathroom maybe make up ? Also on the table there was stain drink cup marking and the shower glass has all marks on it there was cobwebs around lamps and bedside lampshades was dusty dirty and marked and one lamp didn’t work.
The staff was lovely very helpful and friendly.
Breakfast was lovely shame there was no tomato’s and only fault was the orange juice was warm. And staff was a bit slow at putting new fruit and bread out.
Parking was fine but said the car park was full when there was many spaces.
My only issue was as check out time and check in time because if your staying for one night your not getting a full 24 hours at the hotel to enjoy it. And due to the England game being on it was a late night. Check out should be change or at least check in so your able to enjoy the hotel

Family_with_children

10/10

Exceptional

05 Jul 2026

Sheetal

Lovely hotel, friendly and clean

10/10

Exceptional

05 Jul 2026

Kristian

The property and room were clean and maintained to a high standard. The staff were helpful and personable, they couldn't have done more to make our stay relaxing and stress free.

Partner

6/10

Pleasant

04 Jul 2026

Grant

Lots of unexpected costs on arrival. £20 per day parking charge. £50 deposit for incidentals. I find this very frustrating.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Louise

Great stay. Everything we needed and the staff couldn't have been more helpful!

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Chris

Quick stay for a concert but room was lovely and clean and the staff were very helpful

Self

10/10

Exceptional

01 Jul 2026

Kelly

Excellent stay, lovely room. Helpful staff. Breakfast was good.

Self

10/10

Exceptional

29 Jun 2026

Clint

Rooms were clean, well appointed and were massive. The wardrobe being situated in the bathroom is a little odd. The parking is charged at £13 per night so quite pricey. Breakfast good, bar area nice. Staff very friendly and helpful.

Business Self

4/10

Poor

27 Jun 2026

Cyrille

The hotel is a little dated but with good facilities. Two things let it down. The room on the ground floor had no aircon on the hottest day of the year. The windows can barely open and let any fresh air and provide no privacy. Finally, there is an unacceptable and very expensive charge for the car park. Overall, not a pleasant stay and poor value for money.

10/10

Exceptional

27 Jun 2026

Jane

Everything was good

Family_with_children

8/10

Excellent

27 Jun 2026

Stuart

Nice place shame parking was not included in the price

Self

10/10

Exceptional

22 Jun 2026

Stanley

Perfect hotel in a perfect location to explore both Glouster and Wales.

Family_with_children

8/10

Excellent

19 Jun 2026

Silvano

Staff were very helpful when I arrived. Room was clean and health club was a very nice plus. Would recommend

Self

10/10

Exceptional

18 Jun 2026

Pamela

Lovely hotel. Staff were very helpful. Plenty of choices for breakfast. I would certainly stay again.

Self

10/10

Exceptional

17 Jun 2026

Sophie

Great welcome, easy to check in early, lovely breakfast

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Keith

Very happy with stay, very clean Hotel. Friendly staff and good help yourself breakfast. Pool nice but found £13.50 which was a little steep to park car in hotel.

Partner

10/10

Exceptional

11 Jun 2026

Jo

Hotel stay was excellent
Staff extremely polite and helpful
Very good amenities
Breakfast and dinner very good
Hotel very clean and well maintained

Business

10/10

Exceptional

11 Jun 2026

Fiona

Perfectly positioned and convenient with great facilities at a really good price.

Business Self

10/10

Exceptional

11 Jun 2026

Katie

Lovely room with a gorgeous view of the pond and garden. Massive room with everything I needed and a nice sauna/steam room/pool. Sadly there are only 2 vegan options at the restaurant but they are both great, would love to see more. Suitable vegan options at breakfast also. The staff are lovely and helpful, asking me if I wanted any help with luggage upon check in and happy to hold my luggage after check out too whilst I visited the pool. This was my second stay and I really do like it here. Convenient location just off the M4. Look forward to next time.

Partner

10/10

Exceptional

03 Jun 2026

Rebecca

Staff were amazing, room was lovely, pool and facilities were better than expected we will definetly stay again

Partner

10/10

Exceptional

01 Jun 2026

Chloe

We stayed at the Coldra Court Hotel for the first time on a last-minute whim, booking a standard Queen room the night before our wedding. While the entire experience was wonderful, it was Evan at the front desk who made our stay unforgettable.

Evan was genuinely warm and friendly. When he asked how our day was, my husband mentioned we had just got married. Without a second thought, Evan surprised us by upgrading us to a beautiful Deluxe room as a complimentary wedding gift and gave us two vouchers for free drinks! It was the nicest surprise and made our special day feel even more magical.

Evan possesses a rare, natural hospitality talent. He didn’t just tick the boxes of a standard check-in; he showed genuine emotional intelligence and took the initiative to turn a standard stay into an extraordinary memory. He represents the high standards of The Celtic Collection flawlessly and is exactly who you want representing a hotel front-of-house. Management should be incredibly proud to have him; he is an absolute asset and deserves the highest recognition.

The rest of our stay was perfect. The room was beautiful, the food was stunning, and the staff made us feel so special. Because of Evan’s exceptional service, we are already planning our return. Thank you to the team, and a massive thank you to Evan!

Partner

8/10

Excellent

30 May 2026

Danny

Overall, this was a nice hotel with friendly staff. The room was a decent size, the bed was comfortable, and the grounds were pleasant. The other facilities, although I didn’t use them, also appeared to be of a good standard. I was surprised that the bathroom did not contain a bath, and although the shower was pleasant enough there was plenty of space for a bath to have been available.

The biggest disappointment however was being charged an additional £13.50 per night for parking - I don’t recall seeing this anywhere in the listing information or pre-arrival information (although acknowledge I may have overlooked this) but for the price of the room (which is already high) I would expect parking for guests to be included.

Business

6/10

Pleasant

28 May 2026

Judith

All staff I encountered were pleasant, helpful, and approachable throughout my stay.

A dip in the hotel pool was extremely welcome during the current heatwave. I found it very relaxing, with plenty of room for swimming.

The room itself was pleasant and spacious; however, I was disappointed that there was no air conditioning, although a fan was provided in the wardrobe. There were also no plug sockets near the bed and no USB or USB-C charging outlets in the room, which is something most hotels now tend to offer.

Unfortunately, I found the bed extremely uncomfortable, which resulted in a couple of disturbed nights’ sleep.

Self

6/10

Pleasant

26 May 2026

Claire

We stayed one night in the deluxe suite. The suite was lovely, very spacious but I noticed some things that let it down which I wouldn’t have expected from the Celtic Manor brand such as, stain on the sofa in the living room, marks on the paint work, two lamps were not working in the living room. The bed was nice but it wasn’t a super king, it was two beds together so there was an uncomfortable ridge down the middle. There was no complimentary water in the room, only chargeable! Also, no blinds in the suite which meant as the windows were floor length, anyone outside can see straight in!
The facilities were ok, the gym had the heating on in 30 degree heat which was ridiculous! The pool was very small with dirty grouting and the windows looked as though they hadn’t been cleaned in ages!
The breakfast selection was ok, but the sausages, bacon, potatoes were so dry I couldn’t eat them.
Overall, I think the property is slightly tired and needs some tlc… and I must say, I was astounded that were were charged for parking when it was in their property… all in all 6/10.

Partner

10/10

Exceptional

11 May 2026

Tammy

The room was beautiful and spotless however some of the furniture was a little worn but it added character. They had the tea and coffee box well stocked and not with just the standard tea and coffee but with the flavoured tea and decaf coffee plus they had shower gel, shampoo and conditioner as well as if you had forgotten anything you could ask for a guest pack (toothpaste, toothbrush, razors etc). On our first day we had and issue with the iron leaking, light blinking and not warming up so contacted reception and a brand new one was delivered to our room immediately. What we weren't made aware of is there was a £50 deposit upon arrival (not including what we had already paid for staying there). The staff are very friendly, they had live entertainment on Saturday night and there's 3 ways to eat at the hotel (room service, Ribs grill and bar food). Thank you for the comfortable stay.

Friends

8/10

Excellent

09 May 2026

james

Good beeakfast menu and the rib house restaurant is great

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Thomas

Absolutely brilliant stay

8/10

Excellent

04 May 2026

Miss

Clean nice rooms and great location.
Would stay here again.

Business

8/10

Excellent

04 May 2026

Neil

Room was very clean and tidy. Staff were knowledgeable. Breakfast was very nice, plenty of parking but expensive. No water or fridge in the room. Would go back.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Tim

Very good

Partner

8/10

Excellent

08 Apr 2026

Christopher

Very nice.

Self

10/10

Exceptional

31 Mar 2026

Denise

The staff on reception were amazing. Beds were very comfortable and rooms spotless.
The Bar area is a great space.

Partner

8/10

Excellent

24 Mar 2026

marleine

Hotel was nice and staff were friendly. The spa was closed (main reason for booking) and only found out during check in, however we able to use the spa facilities at their neighbor hotel at The Celtic Manor Resort, which is a gorgeous resort and we got to use the facilities on check in day and after check out too! Was a nice weekend overall.

Partner

6/10

Pleasant

01 Mar 2026

Nina

I was very underwhelmed by this hotel. We just ate in the bar and my pizza was covered in garlic mayonnaise which was disgusting to be honest. One of the mattress in the room (we stayed in a twin) was very noisy, old and mobile and kept us awake when moving at night. The staff were nice but the hotel is basic

8/10

Excellent

24 Feb 2026

Robin

Good generally , pool was out of action which I didn’t know otherwise I would have stayed elsewhere.

Self

6/10

Pleasant

15 Feb 2026

Adam

Room was good over than it being freezing cold with the even on full blast

Alot of hidden fees that wasnt stated online prior to making the booking

Parking is too expensive £26 for two days is a joke

£50 deposit when you arrive also which is mental !

Partner

6/10

Pleasant

13 Feb 2026

Nathan

Pool was closed wasnt aware until arrival

10/10

Exceptional

13 Feb 2026

Nev

Clean, spacious room. Excellent bed . Great facilities .
Friendly staff

Business

8/10

Excellent

08 Feb 2026

Graham

Room spotless would have liked a shower rather than bath. No air conditioning yet electric heater on wall, kept ticking as warmed up. Outlook from our window very poor. Pool closed.

Partner

4/10

Poor

06 Feb 2026

Robert

Check in only interested in having my credit card. Bath shown on picture when booking only shower. Given room run at the end next to the bedroom supply rooms, very noisy.

6/10

Pleasant

04 Feb 2026

Simon

£13.50 to park over night is crazy for out of city accommodation…. Room was ok but tired… gym and gym staff friendly as was bar staff. Grill and bar food on the high side

Business

10/10

Exceptional

27 Jan 2026

Asim

Everything is noce

Business

8/10

Excellent

23 Jan 2026

Graham

.

Partner

10/10

Exceptional

08 Jan 2026

Tiffany

The room was well kept. The staff were all lovely and polite creating a great atmosphere this was our second stay in two months and we look forward to returning again.

Partner

8/10

Excellent

29 Dec 2025

Shafat

Yes

Business

8/10

Excellent

29 Nov 2025

Nick

Large hotel with great facilities.

Business Self

10/10

Exceptional

25 Nov 2025

Hardeep

Clean room, friendly staff

Business

10/10

Exceptional

17 Nov 2025

Helen

Hotel rooms fabulous size and so spacious

10/10

Exceptional

16 Nov 2025

Helen

Fabulous stay - the rooms are a great size and very modern. Was great to have the room for a small extra cost till 4 pm.
I do think if you are staying in the hotel you shouldn’t be charged for car parking - this should be complimentary as a guest.

Leisure Family

10/10

Exceptional

16 Nov 2025

Charmaine

Room was spotlessly clean, staff were so welcoming and friendly. Swimming pool was great and the food at the restaurant was outstanding as was the service!!

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Daniel

Great hotel. Friendly staff and great food in the restaurant

Partner

2/10

Poor

13 Nov 2025

Saleh

Our stay at this hotel was extremely disappointing. We checked in at 4:02 p.m., and from that moment the experience went downhill. The receptionist who checked us in told us that we had to book a time slot to use the swimming pool. Since it was already 4:02, she said we couldn’t use the pool right away and had to book the next available slot at 5:30 p.m.
When we went to the pool at 5:30, we were told to come back later at 6:15, and then again at 9:00 a.m. the next day, which made no sense — especially with young children. Every time we tried to go, the staff kept changing our booking or canceling it without a proper explanation. When I finally took a photo of our confirmed 6:15 booking to prove our slot, they still refused to let us in, claiming it wasn’t possible because our booking was “only for four kids and one adult.” This was completely unfair, as we followed all their booking rules.
It honestly felt like they were making fun of us and simply didn’t want to let us use the facilities. To make things worse, the gym receptionist told us directly that we were not allowed to go there and that it was up to him whether anyone could use the gym or pool. He even said that the gym and pool “belong to him,” which was shocking and completely unprofessional.
Overall, we paid for facilities that we were repeatedly denied access to, and the staff’s behavior was unacceptable. The whole experience was frustrating, disrespectful, and disappointing. I would not recommend this hotel to any

Family_with_children

10/10

Exceptional

10 Nov 2025

Craig

The resort was welcoming and clean

Business Friends

8/10

Excellent

03 Nov 2025

Adrian

Service was good, rooms OK, bathrooms not great.

Don't expect to have fun in the pool with Kids, it's a fun free zone! I understand for healthclub type visitors but if you book thinking, 'great the kids will enjoy the pool' it's not worth it, too many rules. (No Jump, No Dive, No under 16 in Jacuzzi etc)

Car charging not hotel owned, it was my first charge away from home, required online payment by card (no apple pay) and one charge was out of order, but I did charge fine overnight once I navigated the issues.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

anthony

Really good hotel with an excellent room just on the 1st floor.
The night manager was particularly helpful to us providing us with room service as the bar was closed before 11pm.
Disappointing for us was that there was no shuttle bus available up to the main hotel where we were dining.
Staff were very friendly

Partner

10/10

Exceptional

26 Oct 2025

Paul

Excellent room and really enjoyable breakfast

Business Self

10/10

Exceptional

25 Oct 2025

Shirley

Amazing hotel staff were fab the beds so comfortable and able.to pool/gym etc so friendly and clean

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Mary

The hotel staff were welcoming and approachable. the room was big clean and comfortable.

Partner

6/10

Pleasant

05 Oct 2025

Clare

Nice bar area and clean room however my room was the closest to the bar area, it was very noisy and I had an awful night's sleep

6/10

Pleasant

03 Oct 2025

Rami

Too expensive for what the room, had to pay £12 a day for hotel car park.

Business Family

8/10

Excellent

28 Sep 2025

Jamie

Overall good

Leisure Friends

6/10

Pleasant

27 Sep 2025

Nigel

Rooms are very dark and the breakfast very poor

Friends_and_family Friends

8/10

Excellent

21 Sep 2025

Sonia

Great hotel

Great hotel, my only complaint is there is no refrigerator in the room, and it is not close to any shops. Hotel staff are very friendly and helpful. Will definitely stay again.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Sarah

Great stay

We were staying at the hotel as we had tickets for the Michael Jackson tribute. Convenient location, friendly staff, great food! we always stay here when we are up that way and love it there. Lovely pool and jucuzzi

Partner

6/10

Pleasant

04 Sep 2025

Simon

Very good hotel, comfortable beds, good facilities, decent breakfast, but be aware they will try to charge £12 per night for overnight parking in the car park in addition to the room rate

Business Self

10/10

Exceptional

03 Sep 2025

Paul

Excellent hotel

Beautiful clean spacious room with lovely facilities, excellent food and friendly staff

Business

10/10

Exceptional

03 Sep 2025

Elizabeth

The staff at breakfast were very obliging , and well mannered.

8/10

Excellent

01 Sep 2025

Edmund

Great location

I like the Coldra Court, convenient location when visiting Wales as just off the M4, great restaurant onsite and the rooms are always good. Staff are always helpful and friendly and although expensive there is EV charging available in the car park.

Business Partner

10/10

Exceptional

01 Sep 2025

Sarah

Great value stay in a very comfortable and spacious room. Bathroom clean and bright. Friendly staff and excellent amenities. Would happily stay here again

Leisure Family

8/10

Excellent

31 Aug 2025

Leon

Very nice and comfortable. First time here and was surprised by the quality

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Daniel

Very lovely place

Leisure Partner

10/10

Exceptional

16 Aug 2025

Nicola

very helpful staff. Comfortable room. Easy access to the M4 and Celtic Manor golf courses. ould do with anothert electric vehicle charging point.

10/10

Exceptional

10 Aug 2025

Clare

Very child friendly, my daughter was given a dragon finding exercise to do in the lobby and on completion was given a slushy, a big with a water bottle, a gane of snap and sone colouring.

Leisure Family

8/10

Excellent

10 Aug 2025

Joanne

Room was really large and bed was comfy - ground floor room so not able to open the window, felt safe with nice toiletries and tea/coffee

Getting served at the bar was difficult, only one person working and although she was aware we were waiting she continued to clean the other area - probably not a good person to serve customers

Parking was easy and great that we could charge our electric car

Would stay again as great price and close to where we wanted to go for Chepstow race course

Business

8/10

Excellent

02 Aug 2025

Keith

Enjoyable stay

Food was good but slightly overpriced. Staff were friendly and helpful. Car park charges £12 per night. Overall we enjoyed our stay and stayed an extra night more than planned to use the children's facilities at the sister hotel 4 mins drive away.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

James

Amazing staff and amazing beds, all round a good stay would definitely book again if in the area

Business Self

10/10

Exceptional

13 Jul 2025

Tula

10/10

Absolutely loved it. Beautiful superior room, very comfortable, wish we could have stayed longer.

Partner

8/10

Excellent

10 Jul 2025

Manish

Good property and nice spacious room.

Business Self

6/10

Pleasant

30 Jun 2025

Venkatesh

Needs improvement

Issue with room service:
Stayed for 2 nights. Left the sign outside the door for cleaning the room in the morning, returned in the evening to find the work not done. The phone in the room was not working to call reception. There was no response on the live web chat. Had to go to reception to ask for towels and shower gel

Business

8/10

Excellent

29 Jun 2025

Stephen

Nice place to stay as a stay over.

Leisure Family

10/10

Exceptional

29 Jun 2025

Denise

The hotel was absolutely amazing in all its area and the staff were very helpful and nothing was too much trouble. Thank you so much for making my stay so enjoyable, hopefully we’ll be back soon.

8/10

Excellent

22 Jun 2025

Verified traveler

Good …but staff need to be trained better

Everything good, check in , room , food all great

One issue…a jobsworth at the grill restaurant…empty restaurant at 6.30pm (not a single person there) I walk up and say table for one , he looks at me, looks at his list, sucks his teeth and after a pause says could you come back at 9.30pm! His manner was rude and full of himself rather than explaining there was a part of Yanks in and it would be full in 20 mins. So went to the bar and they were great and had the same food without the ego!

Business

2/10

Poor

16 Jun 2025

Tom

Still waiting for an invoice a week later after numerous enails and still nothing

Business

6/10

Pleasant

07 Jun 2025

Ben

Bed was close to door/corridor leading to a fair amount of noise when people were going to bed or waking up in the morning.

Room was a good size. Roome set up was odd with a small TV on a cabinet to the left of the bed.

Check in and check out was slow with only one staff member on the desk.

Gym and pool had good facilities with latest technogym equipment.

If a pool and extensive gym is not important, I would suggest staying in the Ty Newport next door for a quieter night and a more modern hotel.

Leisure Self

10/10

Exceptional

31 May 2025

Christopher

Lovely place

Leisure Partner

10/10

Exceptional

18 May 2025

Annette

Great hotel and staff

We always stay at the coldra great value for the money. Breakfast is amazing great quality.only thing spoilt it was price of parking £12 per night thought a bit expensive but thats inflation for you didnt spoil our experience.
Highly recomended well done

Partner

10/10

Exceptional

16 May 2025

Steve

Great experience

Leisure Partner

6/10

Pleasant

16 May 2025

Michelle

Overpriced for what it is, didn't realise parking was an extra charge and the room although I was told was an upgrade felt basic

Business

4/10

Poor

11 May 2025

Neil

Wouldn’t recommend

Suite. Carpets were not very clean, as was not the bathroom floor. Bog standard normal pillows. No complimentary water in room. Side lights only in bedroom with only 1 make to turn on and you had to get out of bed to turn it off at wall then back to bed in porch darkness. If you want the curtains open to bring in daylight, you are in clear view of people in the pool (4134) with no inner curtain/ cover!
Manager managed to look busy when walking to check out when passing so didn’t have to say good morning and when checking out wasn’t even asked how our stay was - which was a total underwhelming experience especially for the best part of £270 for the night.
I would not recommend.

Partner

10/10

Exceptional

10 May 2025

Jonathan

Stayed for one night to watch a show in the icc. We had a free upgrade which was a nice surprise. The room was comfortable the staff were great and the breakfast was lovely.

Partner

4/10

Poor

27 Apr 2025

Marguerite

Our stay was welcoming at the start, room was a good size for a family of 4. Only had a rainfall shower which did not suit two young children and extremely slippery with no shower mat!(we asked but they didnt have any).
After first night we realised springs and loud creaky noises everytime we turned on the mattress! Not a good nights sleep at all. Made front declsk aware, said they would have room serllrv into it! On return to room later that evening, nothing had changed.

8/10

Excellent

27 Apr 2025

Verified traveler

Good customer service but hot water is not stable

The customer service is good, however the hot water is not stable enough.

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Alan

Friendly staff and nice hotel. Car parking an extra

Business

4/10

Poor

21 Apr 2025

Rita

Not the same

The management has changed since we last stayed and everything seemed very inconvenient. There was prebookong and limited times for spa and gym use. The dining room was fully booked when we arrived after a 4 hour journey. The staff would not us allow us to eat or drink our own food in lobby. And rooms were not ready till 4pm. The staff were not warm and happy around the bar and dining area. We would not stay here again

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Kenneth

.

Leisure Partner

6/10

Pleasant

19 Apr 2025

Robin

Okay

The check in host was friendly but the speed to check in with a young family felt like it took along time. This was just a stop over for a night. £50 deposit and £12 parking which i must of missed in the advertising and still can’t see it.

Don’t take this away from the property though. We didn’t get to experience much. The restaurant looked exceptional. The room was spotless when we arrived. Would have liked a hot bath but the water only ran warm. Perfect for my 4 year old son. Didn’t have breakfast as it was a lot for 1 adult and 2 kids with a £10 buffet breakfast with kids eating free 2 minutes down the road. They didn’t need anything fancy.

Friends_and_family Family