Holiday Inn Newport

United Kingdom , Newport
NEWPORT, The Coldra, Gwent Wales
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Shaun

This is always my spot when I come to the Hampton in Newport News when I come to visit My Son’s I love it

Family_with_children

4/10

Poor

02 Mar 2026

Melissa

We came for the pool. I book rooms on travel so my kiddo has a place to swim but the heater was broken. It was really cold. We tried but couldn’t. Never saw anyone else in the pool during the couple days we were there. Would be worth mentioning at check in that it’s an unheated pool when people are inquiring about the pool hours/towels specifically. Other than that everyone was lovely

Family_with_children

2/10

Poor

02 Mar 2026

Kareema

Bathroom and room dirty the walls the tub mold disgusting bad smell

Family_with_children

10/10

Exceptional

01 Mar 2026

Mandy

Everything was great. Good location
Great staff members
Clean room

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Jermanie

Desk attendants were the best! And the mini waffles for breakfast were my FAV! I ordered everyday I was there.

10/10

Exceptional

19 Feb 2026

Jermanie

The service desk attendants were all very sweet. I dealt with three throughout my stay. :)

10/10

Exceptional

19 Feb 2026

Mwaalkebu-lan

Front desk clerk very friendly and helpful. Place huge, had gym equipment, able to walk inside instead of going out in the rain, cable t.v., next to restaurant...

Family

6/10

Pleasant

31 Jan 2026

Sarah

Check was slightly confusing. Room was switched to double queen bed room without telling us. Apparently none of the pull out couch beds are doubles as stated online when we booked. Water pressure was very weak for showers. The thermostat is clearly centrally controlled and obviously on lock out- fan won't turn on. It did not matter if that we attempted to turn heat up on a 20 degree night, the room was cold. Also had gotten my kids excited for an indoor pool- brought our swimsuits, only to get there and have the \"pool heater unavailable\" stated on the door. The pool room and water were freezing, could not even attempt to swim. The Burger theory staff and staff at the breakfast buffet were amazing- friendly and accommodating and food was very good. All in all would not pick this hotel again if we return to the area.

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

John

Common areas have been updated

Business

8/10

Excellent

18 Jan 2026

Marvin A

The hotel was great, clean, and staff was wonderful. The rooms were amazing. My only gripe is the water pressure for the shower was so low, you pretty much had to stand under the shower head to get wet.

Leisure Self

8/10

Excellent

09 Jan 2026

Latrisha

I didn’t eat breakfast

Friends_and_family Friends

10/10

Exceptional

23 Dec 2025

Amanda

Wonderful hotel. Great price. We will stay here again!

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Ginger

It was very late upon our arrival. Jeff at the front desk was like an old friend that I hadn't seen in umpteen years. The rooms were so comfortable. That's what makes repeat cistomers. Thanks!

Business_and_leisure Family

8/10

Excellent

15 Dec 2025

Jermaine

Clean room. Dated torn carpet in hallways

Self

10/10

Exceptional

07 Dec 2025

Alice

Staff at desk very courteous and room was very clean.

Leisure Partner

8/10

Excellent

07 Dec 2025

Lamech

Love the room, staffs hospitality…….Overall Great Experience!

Partner

10/10

Exceptional

06 Dec 2025

Dr Bonnie Grimes DNP

The eggs were not plentiful

Business

8/10

Excellent

29 Nov 2025

Ann

We stay every Thanksgiving. Nice, large, well-kept.
Close tomany shops,coffee,restaurants. The pool looks rough though.

8/10

Excellent

16 Nov 2025

Gabrielle Winsberg

Fantastic Staff. Front desk-Ed. Tamika. Cecibel in the property’s restaurant. Head of house cleaning. We had to change rooms and were accommodated easily and immediately. Big rooms with a fridge and microwave and coffeemaker and thermostat control.
Regular housekeeper did not make up our beds.

Leisure Family

6/10

Pleasant

02 Nov 2025

Susan

Overall, the room was ok and beds were comfortable. Unfortunately, just after checking in around 7pm, I killed a cockroach in the middle of the room which was the size of a large beetle. Have tried to insert photo but the site won’t allow. We’re from NYC so we know a cockroach when we see one. My son took it to the front desk to complain (evening of 10/27/25) and the hotel employee assured him that the room rate would be lowered to compensate for being grossed out. Discovered when checking out that the employee was just giving him lip service. Booked through Expedia so rate couldn’t be changed. This bug could have been brought in via someone’s luggage with no fault at all to the hotel. I’m sure that happens. But I’ve used Holiday Inns forever and this was a bit disappointing, especially with a front desk employee of theirs not being truthful right to our face.

Leisure Family

10/10

Exceptional

28 Oct 2025

Brandon

The staff were friendly, very helpful and satisfied everything I needed. Very knowledgeable, quick and easy.

Business

10/10

Exceptional

24 Oct 2025

Douglas

Recommended ! My 5th visit, will be back

10/10

Exceptional

04 Oct 2025

Tuwana

Very Clean Room

8/10

Excellent

29 Sep 2025

Carrie

The hotel was beautiful! And the restaurant is so good! I personally wasn’t a fan of the bed :( pillows nice and everything clean

Leisure Family

10/10

Exceptional

28 Sep 2025

Beth

Ed and Beccy were amazing! Super helpful when I messed up my reservation! We will be back

Family

10/10

Exceptional

26 Sep 2025

Wayne

I'll be back

Leisure Partner

10/10

Exceptional

26 Sep 2025

Alexiax

Nice

10/10

Exceptional

22 Sep 2025

Richard

The staff was really helpful and understanding

Leisure Self

10/10

Exceptional

22 Sep 2025

Jermaine

Happy

10/10

Exceptional

01 Sep 2025

Thomas

A ok

8/10

Excellent

29 Aug 2025

Brianna

Bit of a bummer that breakfast is not included.

8/10

Excellent

28 Aug 2025

Rebecca

Location

Leisure Family

10/10

Exceptional

19 Aug 2025

Wilson

Staff was kind and welcoming

Leisure Family

6/10

Pleasant

17 Aug 2025

Maureen

Mold in shower and uncomfortable bed. The pool was green and only outside space to sit had people smoking all the time.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Max

Wonderful staff!

Business_and_leisure Family

10/10

Exceptional

31 Jul 2025

Ivan

Just wanted to say that the Holiday Inn in New Port News was exceptional. You couldn’t ask for more. The hotel receptionist (Beccy) was wonderful, professional and knowledgeable about everything. A my visit when visiting New Port News.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Verified traveler

Perfect

Burger Theory restaurant on site, nice snack store available, friendly staff, clean, quiet, great bed & linens, conveniently located of I-64 in Newport News.

Partner

10/10

Exceptional

30 Jul 2025

Danny

It was clean and safe. Would stay there again

Business Family

10/10

Exceptional

25 Jul 2025

Patricia

Customer service was great

10/10

Exceptional

21 Jul 2025

Ambra

They staff was very processional, kind and accommodating to my needs. The breakfast was good. Room was comfortable.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Jul 2025

Matthew

Nice place Rude customer service .representative

The representative that came on after we checked in ( White middle aged woman) she was Rude and Nasty I felt like she was Taking Racial Liberties with me and My children and It was Wrong and Disrespectful…

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Adar

Need to update the rooms and bathrooms

Business_and_leisure Family

10/10

Exceptional

13 Jul 2025

Jessica

Will definitely stay again!

It was great overall! I had trouble finding a working ice machine - literally went to like every floor before asking the front desk. That was really the only problem I had. Pool was decent, gym was kind of small but had the essentials. The attached restaurant was delicious and the servers were super nice!

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Cody

I go to this one every year. Its clean and staff is friendly

10/10

Exceptional

12 Jul 2025

James

Great stay! Plain and simple, would highly recommend.

Leisure Self

10/10

Exceptional

08 Jul 2025

Beth

Great and close

Business Family

10/10

Exceptional

08 Jul 2025

ASHOK

Very neat, clean, and well-managed.

Family

8/10

Excellent

07 Jul 2025

Frederick Johnson

You can tell the room was used frequently

Family_with_children

8/10

Excellent

06 Jul 2025

Angela

Property was clean and inviting

Leisure Family

10/10

Exceptional

06 Jul 2025

Sabria

The staff was very nice and the room felt clean.

Leisure Partner

8/10

Excellent

05 Jul 2025

Kimberli

Pretty standard service and amenities for Holiday Inn. We look only stayed one night on the way to a week at the beach. There's a very nice indoor pool that we didn't have time to check out.

Leisure Family

10/10

Exceptional

01 Jul 2025

Tanisha

Everything was clean and up to date

8/10

Excellent

29 Jun 2025

Jocelyn

Rooms were clean the bed was great, walls and bathroom floors could use some updating, pool area had a moldy smell, parking lot had trash overflowing from can at the entrance

Leisure Self

6/10

Pleasant

29 Jun 2025

Gina

The property was nice it’s the area around the property that brought down the experience and value. Orange cones and construction vehicles greet you a mile down the street all the way up to the hotel.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Verified traveler

Nice, but noisy

It was a nice hotel. Staff was excellent. Did not like the $50 refendable charge added at check in for breakfast. Never had that experience before. Hotel was noisy from rude people and highway noise. Hotel needs an update, but good place to stay.

Partner

2/10

Poor

24 Jun 2025

carisa

Terrible service. The workers were so rude, acted as if everyone knew what to do as if we was there on a day to day basis. Paid extra for breakfast coupons and didn’t receive them, had to end up paying for adult breakfast. (It’s not free, only for kids)

Room was not vaccumed and fridge had left over residue. Over all, I spent 700$ on a 3 day stay, and I was very let down.

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Arletta

Excellent stay

Business_and_leisure Self

10/10

Exceptional

22 Jun 2025

Asa

Very convenient. We had a dog with us and my mobility is not great, walk in shower perfect. The lady at check-in very kind, helpful. (Saturday night, she got off at 11 pm. Kudos to her. Hotel was full, lots going on.)

Friends_and_family Family

4/10

Poor

18 Jun 2025

Aaron

The staff was great and so was the food and the property. There is just no noise buffering. You could hear EVERY noise on the floor. We moved rooms once because you could hear the loud neighbors that arrived after us. Sounded like they were in our room. Then our next spot we heard way worse after we went to bed. For hours between music blaring and people’s extremely personal activities. We couldn’t even sleep. Couldn’t even complain and risk waking our daughter up to those noises.Thank goodness our daughter slept through it. So my husband and I just suffered. The cracks under the doors let EVERY noise in the hallway sound like it was in our room.

10/10

Exceptional

16 Jun 2025

Karen

Everything was terrific from checking in, the room, the dining, to check out. I thoroughly enjoyed my stay and will be sure to stay here again the next time I am in Virginia.

Leisure

10/10

Exceptional

12 Jun 2025

Bradley

Very nice and clean.

Leisure Family

10/10

Exceptional

12 Jun 2025

Good

Business

8/10

Excellent

07 Jun 2025

Janys

Nice place

Family

10/10

Exceptional

27 May 2025

Jacqueline

Location and room

Leisure

4/10

Poor

26 May 2025

Cristiane

This property wasn’t dirty it was just old and very outdated. There is nothing luxurious about this hotel, it’s not really one that makes you want to hang out and relax all day. It’s a room to sleep in. Rooms smell like pets have been in it and old but was atleast clean if that makes any sense. When we checked in we didn’t have a shower curtain and had to ask again 8 hours later into the evening when we got back. We had a terrible room on the first floor inbetween the elevator that was loud and burger theory so you heard all of the foot traffic and people even at 7 am on Sunday and Monday morning. Or people coming and going from the loud dinging noise of the elevator. Fine for a weekend stay and not bad enough to go find another hotel but wouldn’t be staying here again. I’ve stayed at much nicer holiday inns. The one in Williamsburg by Busch gardens is much nicer and cleaner.

Leisure Partner

10/10

Exceptional

19 May 2025

Marcus

I liked the restaurant staff hospitality, And the rooms where nice and clean

Leisure Family

4/10

Poor

17 May 2025

Kimberly

We didn’t have enough towels and it took hours before the night staff brought us some. Our sink was completely clogged to where my husband had to empty it so we could wash our hands or brush our teeth the make the water drain. The breakfast you had to sit in the restaurant and could not get to go or even get a coffee to go and the wait staff were not very friendly and seemed irritated we only wanted an appetizer that evening. The price of the room we expected a bit more. Understandable there were softball teams and it was CNU graduation but for the price we expected a bit more. Wasn’t horrible but won’t stay there again for the price

Family

8/10

Excellent

12 May 2025

Daeisha

This hotel fit my needs for this particular trip, its 10 minutes from PHF. The only issue for me was the housekeeping. My room on some days was partially taken care of or not at all.

Leisure Family

10/10

Exceptional

12 May 2025

pam

I went to the front desk and asked for towels for the pool because there were no towels at the pool. I was told by the front desk that all towels were in the dryer. I was not offered to be notified when they would be ready. I was informed by the front desk to just put on a clean shirt.

Business_and_leisure Family

10/10

Exceptional

11 May 2025

Mary

Nice property just wish it had more of the usual items like the folding stand for putting your luggage on and more towels. Otherwise its very nice

10/10

Exceptional

10 May 2025

Bridgett

Great service and stay

10/10

Exceptional

06 May 2025

Kelichia

The staff is amazing.

Leisure Self

8/10

Excellent

01 May 2025

Charles-John

Everything was fine

Business Self

10/10

Exceptional

29 Apr 2025

Eureka

Everything was great.

Leisure

8/10

Excellent

27 Apr 2025

Thomas

Property would have rated 5 in everything, but there was a small leak from the HVAC unit.

Leisure Partner

10/10

Exceptional

20 Apr 2025

JANELLE

Great hotel! Staff was nice and helpful. Convenient location.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Nicole

The burger place was fantastic

Leisure Partner

8/10

Excellent

12 Apr 2025

Melissa

Perfect for overnight. Simple. Our shower was broken.

6/10

Pleasant

12 Apr 2025

Anthony

The carpeting in the hallways was worn & needed vacuuming. Not a good first impression. Fortunately the room was clean.

Leisure Family

8/10

Excellent

07 Apr 2025

Leticia

Nice

Leisure Family_with_children

10/10

Exceptional

27 Mar 2025

Brian

Great site

Business_and_leisure Family_with_children

10/10

Exceptional

19 Mar 2025

Robyn

Nice and clean. Room much larger than expected.

8/10

Excellent

16 Mar 2025

Christina

I was very pleased with my stay. The staff handled the few issues that arose quickly and professionally.

Business_and_leisure Family

4/10

Poor

16 Mar 2025

Walter

Book elsewhere, breakfast is add on charge, which would not be as bad if it was decent but its not. Also breakfast doesnt open until 600 m-f and not until 7 a.m. sat and sun. Honestly guys breakfast needs to start at 530 everday.

4/10

Poor

06 Mar 2025

Tesha

Bed bugs - room 902.

Leisure Family_with_children

10/10

Exceptional

05 Mar 2025

Ron

Employees were helpful and polite.

6/10

Pleasant

26 Feb 2025

Verified traveler

Bugs, stains, and unsanitary, oh my!

The check in process was easy and the front desk attendant was welcoming. I checked in late at night and I stayed for two nights. The room was what you'd expect for the average hotel room. The large window allowed for a lot of natural light which was nice. The bed was comfortable. Unfortunately, there were multiple roaches of varying size scurrying around in the bathroom, half a dozen white stains all over the carpet, and there was a stain on the bed sheets. I informed the front desk and showed her pictures of the bugs and stains so that they will hopefully address the issue before allowing another guest to stay in the room. I needed a plate and silverware on my 2nd night there so that I could enjoy leftovers I brought into the hotel. I asked the front desk attendant if they had a plate and silverware. He provided plasticware which was fine but suggested I heat my food up on menus and handed me two paper menus from behind the front desk. The hotel has a restuarant that obviously has plates so his suggestion was a bit odd and unsanitary. I declined his menus and I opted to go down to the restaurant myself to see if they would provide me with a plate and they happily did. I personally would not stay at this hotel again due to the bugs and stains in the room. Cleanliness was definitely an issue.

Self

10/10

Exceptional

21 Feb 2025

Don

We stayed at Omni because we needed to be at the regional hospital at 530am. This hotel is the finest hotel I've ever stayed at. Beautiful inside with quite a history. We were able to relax before a stressful day. Thank you Omni staff. So friendly and accommodating.

Business Partner

10/10

Exceptional

21 Feb 2025

Verified traveler

Nice place at a good price!

Business

10/10

Exceptional

17 Feb 2025

Jessica

Very quiet and loved the fact it had a pool.

Leisure Friends

10/10

Exceptional

16 Feb 2025

Sandal

Very clean, beautiful lobby, staff was super helpful and pleasant!

Leisure Family

10/10

Exceptional

14 Feb 2025

Alphonzo

Great experience!!

Leisure Partner

8/10

Excellent

11 Feb 2025

La Toyia

We enjoyed our stay, despite a few issues but overall it was nice. However, I don't like the fact that breakfast is free at every other Holiday Inn we have stayed at, but if we wanted breakfast every morning, ee had to pay at a very expensive restaurant located inside the hotel.

10/10

Exceptional

01 Feb 2025

Claire

Clean and comfy

10/10

Exceptional

21 Jan 2025

Verified traveler

Overall Excellent Hotel!

Staff was friendly and helpful from the front desk to restaurant staff. Hotel and room were very clean. Indoor pool was very nice. Quiet area but good location near interstate, restaurants, etc.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Sylvia

Convenient location. Comfortable accommodation. Great staff.

Leisure Family

10/10

Exceptional

25 Dec 2024

Shantel

Beautiful property. Plenty of parking. Clean and comfortable rooms