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Heritage Park Pontypridd Trademark Collection

Cardiff · United Kingdom

Coedcae RdView location

7.6/10Very good862 Reviews
Cleanliness7.6/107.6
Service8.4/108.4
Comfort8.0/108.0
Condition7.2/107.2
Neighborhood8.0/108.0
Value6.0/106.0
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Heritage Park Pontypridd Trademark Collection

Enjoy amenities such as a fitness center and garden views at the Heritage Park Pontypridd, Trademark Collection by Wyndham. This upscale hotel offers complimentary Wi-Fi, a picnic area, and a banquet hall. The on-site restaurant, The Heritage Park, specializes in British cuisine, and room service is available during limited hours.

Unwind with a drink at the bar/lounge, or enjoy a cooked-to-order breakfast (fee applies). The hotel features complimentary newspapers in the lobby, a 24-hour front desk, and four meeting rooms. Free self-parking is available. Each of the 43 guestrooms includes a flat-screen TV, complimentary Wi-Fi, and digital programming.

Conveniences include a phone, desk, and electric kettle. Located in Pontypridd, a short drive from Falconry UK and near Rhondda Valley. The hotel provides easy access to attractions like Brecon Beacons National Park and Cardiff University.

Read more about this hotelShow less

With a stay at Heritage Park Pontypridd, Trademark Collection by Wyndham in Pontypridd, you'll be within a 5-minute walk of Rhondda Valley and A Welsh Coal Mining Experience. This hotel is 17.1 mi (27.6 km) from Brecon Beacons National Park and 2.6 mi (4.2 km) from Falconry UK.

Stay in one of 43 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as desks and electric kettles. Featured amenities include complimentary newspapers in the lobby and a 24-hour front desk.

This hotel has 4 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately GBP 12.50 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Welsh

    English

Nearby attractions

Rhondda Valley 0.1 km / 0.1 mi
A Welsh Coal Mining Experience 0.3 km / 0.2 mi
Falconry UK 4.2 km / 2.6 mi
Muni Arts Centre 4.4 km / 2.7 mi
Tonyrefail Leisure Centre 5.1 km / 3.2 mi
Ystrad Rhondda Leisure Centre 8.2 km / 5.1 mi
Spot Climbing Centre 9.9 km / 6.1 mi
The Royal Mint Experience 10.4 km / 6.4 mi
Ogmore Castle 12.4 km / 7.7 mi
Llantrisant Leisure Centre 12.6 km / 7.8 mi
Dyffryn Gardens and Arboretum 12.9 km / 8 mi
Treharris Park 13.1 km / 8.1 mi
Parc Taf Bargoed 13.5 km / 8.4 mi
Creigiau Golf Course 14.2 km / 8.8 mi
Parc Penallta 14.5 km / 9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 43
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Room service
  • Garden
  • Newspapers
Show 23 more facilities & services
  • Luggage room
  • Bar
  • Restaurant
  • Banquet hall
  • Meeting room: 4
  • Audio-visual equipment rental
  • Casino
  • Game room
  • Breakfast
  • Picnic
  • Early Check-in
  • Non-smoking establishment
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Canoeing
  • Fitness
  • Archery
  • Basketball
  • Mini golf
  • Badminton
  • Snowboarding
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 5 m²TWN.AS-1
    TWIN CLASSICPhoto unavailable3 photos

    Heritage Park Pontypridd Trademark Collection

    TWIN CLASSIC

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVE • 1 Bedroom • 5 m²SUI.EJ
    SUITE EXECUTIVEPhoto unavailable4 photos

    Heritage Park Pontypridd Trademark Collection

    SUITE EXECUTIVE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • Accessible • 1 Bedroom • 5 m²DBT.H6
    Double or Twin AccessiblePhoto unavailable3 photos

    Heritage Park Pontypridd Trademark Collection

    Double or Twin Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CLASSICFAMILY ROOM • CLASSIC • 1 Bedroom • 5 m²FAM.AS-1
    FAMILY ROOM CLASSICPhoto unavailable4 photos

    Heritage Park Pontypridd Trademark Collection

    FAMILY ROOM CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.AS-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CLASSICFAMILY ROOM • CLASSICFAM.AS

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    FAMILY ROOM CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSIC • 1 Bedroom • 5 m²SGL.AS-1
    SINGLE CLASSICPhoto unavailable2 photos

    Heritage Park Pontypridd Trademark Collection

    SINGLE CLASSIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 5 m²DBL.SU-1
    DOUBLE SUPERIORPhoto unavailable2 photos

    Heritage Park Pontypridd Trademark Collection

    DOUBLE SUPERIOR

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 5 m²DBL.AS-1
    DOUBLE CLASSICPhoto unavailable2 photos

    Heritage Park Pontypridd Trademark Collection

    DOUBLE CLASSIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Heritage Park Pontypridd Trademark Collection

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Heritage Park Pontypridd Trademark Collection

7.6
Very good
862 Reviews
Cleanliness
7.6 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
7.2 /10
Neighborhood
8.0 /10
Value
6.0 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
27 Jul 2026
Gareth
Lovely area great view and best of all lovely staff and guests
10/10
Exceptional
26 Jun 2026
Mr Ashley
Clean tidy room, staff very helpful
Business
6/10
Pleasant
17 Jun 2026
Amit
Clean. Very friendly staff. Just not as described in the pictures. The maintenance is needed to match the photos
8/10
Excellent
16 Jun 2026
Robert
Clean, good atmosphere, on site parking, good location.
Self
6/10
Pleasant
02 Jun 2026
Moira
Bathrooms need improvement. Breakfast ok.
Partner
8/10
Excellent
31 May 2026
Robert
Friendly and helpful staff, bedroom large and clean however carpets in stairs warn and need replacing.
Partner
2/10
Poor
28 May 2026
Tania
When I booked the hotel I asked if I could be away to rest and relax but was placed by screaming children banging doors and running up the corridor and they were the same in the room next to us
10/10
Exceptional
27 May 2026
Alison
Clean hotel, very friendly and amble parking.
Friends_and_family Family
6/10
Pleasant
14 May 2026
Jason
Property needs some attention, foods great, staff are great - just needs a bit of investment
Business
8/10
Excellent
12 May 2026
Victoria
We attended for a wedding, the venue and all the staff were amazing.
Our room was missing a put up bed which was organised straight away and many apologies were revieved.
The room was spotless although as the bathroom window was open while we partied away, a team of bugs decided to enter and party in our bath tub! Not the hotel's fault but did need to keep the door closed to make sure the party didnt expand to the bedroom and did make us feel a bit yucky by morning. The joys of having nature at your doorstep I guess.

None the less a great stay and would stay again
Family_with_children
4/10
Poor
07 May 2026
Andrew
Mattresses and spare beds throughout the corridors. Dirty corridors rundown decor. You can see the staff are trying well the reception staff, but you can also feel the pain as they must constantly feel they have to apologise for the state of the place. Rundown, tired, dirty and needs investment. The sheets and towels are old and worn!! I will not be returning.
Self
8/10
Excellent
05 May 2026
Alexandra
We liked a lot the fact that the room could be warmed up rapidly, the staff was very helpful and friendly, and that breakfast was nice.
Our bathroom was in a rather poor state though, with mold on the wall and floor tiles next to the bathtub, around the shower screen (which had no silicone to keep the water in), but also inside the shower head and tube.
The room smelled of damp and the overall impression was of a worn-out property.
Family_with_children
10/10
Exceptional
29 Apr 2026
Paul
Does the basics well, easy access, good location, comfortable bed, hot shower and accessible wifi.
Self
10/10
Exceptional
23 Apr 2026
Yufei
Nice breakfast and environment!
Friends
6/10
Pleasant
11 Apr 2026
Bozena
Room wasnt properly cleaner, between bed and side tables could see some peanuts dropped by previois guests, not hoovered in those areas. Bathroom somilar, thefe were hair in bathtub ɓ
6/10
Pleasant
07 Apr 2026
June
Not enough staff
Partner
6/10
Pleasant
01 Apr 2026
June
Under staffed
Partner
4/10
Poor
29 Mar 2026
Kim
Room was loud and not well cleaned. Pink mold in bathroom around edges.
Friends
10/10
Exceptional
23 Mar 2026
Kemi
Everything was good
Friends_and_family Family
8/10
Excellent
12 Mar 2026
Mr Ashley
Nice location
Business
4/10
Poor
07 Mar 2026
David
Room had blood stains on curtains, dust everywhere. No towels and when asked for them one had stains on it.Cleanliness was poor and the lamp didnt work
Partner
10/10
Exceptional
27 Feb 2026
Laurie
Location was great to visit the Niece who is studying nearby and to head into Cardiff for the rugby. Public transport is well placed - a bus stop nearby took us into Pontypridd for parkrun and also the Trehafod train station for getting to Cardiff.
We are at the restaurant and the food was delicious and highly recommend.
Staff were welcoming and friendly.
Partner
6/10
Pleasant
25 Feb 2026
Aleisha
Room was dirty on arrival, had to ask for the shower to be cleaned and the carpet hoovered.

Cleaning was not kept on top of and during the stay I had to ask for the bed to be changed and toilet roll to replaced as we had none left whatsoever.

Besides from this the hotel was perfect for the location of where we were going and the bed was very comfortable.
Friends_and_family Friends
6/10
Pleasant
21 Feb 2026
Paul
Tired decor, breakfast poor value, housekeeping could have been better but on the plus side comfy beds and friendly helpful staff.
Partner
2/10
Poor
17 Feb 2026
Connor
The room was completely neglected. There were so many stains, literally the more we looked the more stains there were. Sheets and duvet were dirty and had mould on them. The glasses and mugs on the side had lipstick marks and they were filthy and sticky.

The information leaflet in the room was incorrect, it stated there was a happy hour Monday to Thursday 6pm-8pm, we came down to the bar and they explained thats not the case anymore and they need to take that leaflet out the rooms.

The breakfast stated it was £10pp when we came down they also said that was outdated and that it was actually £12.50pp.

The remote was sticky and dirty, the bed had short curly hairs in it. The lamp and sofa chair had so many stains it looked like a dalmatian.

There was no hair dryer and the fire alarm sounded at 5am for 10 seconds and there was no information about what was going on or what to do.

As a whole, the fact it's a £70+ a night hotel its very overpriced and the cleaners need to be sacked. I will be requesting a FULL refund
Partner
8/10
Excellent
01 Feb 2026
Alex
The staff were pleasant and helpful. However the general state of the hotel is old and tired. It is seriously in need of refurbishment to bring it up to the heritage name. The stay itself was not unpleasant but the photos make the hotel look better than it really is.
Self
2/10
Poor
07 Jan 2026
wenistus
Room was filthy. I have picture gor evidence . Glad it was one night stay. Didnt feel to.have breakfast or having any food from the hotel after this. Shower head was soo filthy. Mini fridge was on floor. TV wires on wall window was so so filthy. Hasnt clean ata all. Floor .as traveller this wasn't up to even basic cleaning standard. Only possitive experience was quick check in and and receptionist.
Leisure Partner
10/10
Exceptional
15 Dec 2025
Alison
Yes
Friends_and_family Family
8/10
Excellent
14 Dec 2025
Duncan
Parking good. Bar just ok. Staff very friendly. Room as expected
Would use again
Leisure Partner
4/10
Poor
04 Dec 2025
Ralph
Staff were superb. No heating when I arrived window open 4 degrees outside.
Reception guy gave me a fan heater then got heating working but failed again in the morning.
Took a shower bottle fell off wall it was fixed with insulating tape.
No filter coffee for breakfast just instant told I would have to pay additional £2 for filter.
Could not get to tell to manager health with me by e mail I requested refund and he offered a free main course and a drink
Self
6/10
Pleasant
04 Dec 2025
Nicole
The staff were amazing! Everyone was very friendly and they kept us away from the wedding party that was taking place which was ideal! we booked two rooms one of which had no electricity and the staff did resolve this as it was simply a blown fuse. The beds were less than idea and we found them to be lacking in support and comfort due to aged mattresses I assume. The food was great but there were a number of items that they were unable to serve as they had sold out, I assume due to the prior mentioned wedding party. This hotel was booked very last minute at a affordable rate. It served it's purpose and in a pinch i would choose this over many other hotels in the area.
Friends_and_family Friends
6/10
Pleasant
04 Dec 2025
Mark
Yes there was a bar and free parking staff were nice, but it is getting a little tired.
Business
4/10
Poor
23 Nov 2025
Cindy
The room was very basic , the bathroom room towel rail was not working, the rooms had no sound proofing between joining room due to a linking door the cooked breakfast was help yourself but was cold and lack of available food on offer for both mornings of our stay, the only redeeming part of our stay was the staff were lovely
Leisure Partner
10/10
Exceptional
18 Nov 2025
Lucas
Grate place
10/10
Exceptional
25 Oct 2025
Rachel
lovely staff and incredibly welcoming
Friends_and_family Family
4/10
Poor
21 Oct 2025
Laurence
Felt a bit catfished from the photos! The staff here are lovely but this hotel is well in need of a refresh, everything feels quite tired and dated, the carpet and chair in my room were stained, and the sealant around the taps on the bath was a bit mouldy. Bed was comfy though!
Business
10/10
Exceptional
18 Oct 2025
Lucas
Good gym
Business
8/10
Excellent
14 Oct 2025
Daniel

Very pleasant stay!

Plenty of parking, warm welcome on arrival, friendly staff, good food options for both dinner and breakfast
Business
10/10
Exceptional
01 Oct 2025
Graham
Quiet friendly
Partner
8/10
Excellent
25 Sep 2025
Stuart

Noisiest hotel ever

Food in the Bar wasn’t great and the room was by far the noisiest room I have ever stayed in.
I think it must be next to the laundry and the extractor in the bathroom is faulty and wouldn’t shut off. 4.30 am and awake not a restful nights sleep I’ll be glad to get home tomorrow.
Business
6/10
Pleasant
19 Sep 2025
Linsey
Potential to be a lovely hotel but it’s a bit tired… positives - hot shower, big towels and good breakfast
Leisure Family
10/10
Exceptional
17 Sep 2025
Verified traveler
O
Leisure Self
4/10
Poor
15 Sep 2025
Deborah

Far from 4*

This hotel was very underwhelming and nowhere near the 4* standard it claims. The hotel was not what I had expected at all. Even by the photos. It was fine for a quick overnight stay, but calling it 4* is definitely a reach.
Business
6/10
Pleasant
14 Sep 2025
Jainish

Mixed bag

I had mixed experience of my stay. Good things are Location, brilliant surroundings and plenty of parking space.
Breakfast choices limited for vegetarians. Quality was poor. The lady on the counter felt overwhelmed and quite rude when we asked for a warm milk for little one. Her reply was “I am bit busy atm”. I found they were under staffed while hotel was fully blocked.
Friends_and_family Family
4/10
Poor
14 Sep 2025
Carl
Rooms outdated with old wooden rotten dirty windows frames.
Bath side panel held on with wood screws which had a sharp edge.
Told that breakfast wasnt included but im sure it was when booked
Leisure Self
10/10
Exceptional
12 Sep 2025
Mike
Part of the Wyndham chain, this hotel is situated just off a roundabout on some main roads with a good sized car park nice and close to the entrance which was fortunate due to the monsoon weather. I was greeted warmly on check-in . The room was smart and clean although the window was quite an old wooden frame. The hotel had a decently equipped gym which I made full use of. The shower was so good that I had to turn down the pressure which is a first for a hotel shower. I slept well in a very comfy king sized bed. Breakfast was on a buffet basis with plenty of options available and was delicious. Outside of tired décor in the corridors and some mold on the bathroom sealant, everything ensured I have a fantastic overnight stay and I would look to stay here again given the chance.
Business Self
2/10
Poor
04 Sep 2025
Joshua

Honest review

Upgraded on arrival from a double room to a superior double. The room I was upgraded to was in absolutely disgusting state. I have no idea what bodily fluids were on this chair but it doesn’t bare thinking about. Went to the restaurant for food and that has gone massively downhill. I’ve stayed in this hotel a few times on business but it just shows how much something can deteriorate in such a short space of time. It does make you wonder if it has been used as a migrant hotel.
Business
10/10
Exceptional
01 Sep 2025
Lesley

Wedding

Attended a family wedding staff were very helpful food was lovely rooms were clean and comfortable and the breakfast was excellent plenty of options to choose from.
Friends_and_family Family
4/10
Poor
25 Aug 2025
Brian

no hot water, no apology, no follow-up

We stayed at this hotel from 18–20 July. Unfortunately, our experience fell well short of what you would expect from a four-star property.

Our shower had no hot water. On the first day we had to be given access to a different room just to wash. By the second day the problem still hadn’t been fixed, no one had updated us, and the staff on duty weren’t aware of the ongoing issue. We had to explain everything again and ended up trying two more rooms before we could finally shower.

To be clear, the staff we dealt with during our stay – including housekeeping – were lovely, apologetic and genuinely tried to help. The real disappointment came afterwards: despite emailing the hotel (as instructed by reception staff) three times, the only reply I ever received was a brief message saying the manager will deal with it next week. That never happened, and all further contact was ignored. Even when Hotels.com chased the matter up on my behalf, the hotel flatly refused to offer so much as an apology, let alone a refund or gesture of goodwill.

The lack of hot water was inconvenient enough, but the complete refusal to engage with my complaint afterwards was what really left a bad impression. A four-star hotel should be able to manage basic facilities and, at the very least, communicate with its guests when something goes wrong. Sadly, this hotel failed on both counts.
Partner
10/10
Exceptional
25 Aug 2025
Vinod
Great property. Very helpful staff and nice restaurant. Highly recommend. Easy to drive to most locations mid Wales and Cardiff.
Leisure Family_with_children
4/10
Poor
20 Aug 2025
Nicola

Average at bedt

Quite run down.

No window in my room.

I don’t think I would stay again.

Parking good though.
Business
4/10
Poor
19 Aug 2025
Verified traveler
Really dated hotel
Not clean or comfy
There was a wedding on and it was utter chaos- delayed service staff were stressed
Friends_and_family Family
8/10
Excellent
14 Aug 2025
Guy
A good hotel in the area we wanted. Check was slow due to staff being busy with a School Leavers Prom. Room was clean and comfortable.
Leisure Family
8/10
Excellent
12 Aug 2025
Roger
Easy to find good parking
10/10
Exceptional
10 Aug 2025
Ann-Marie
Wonderful staff. Huge bedroom and bathroom. Bathroom needed renovation but was spotless. Delicious breakfasts, great choice on offer and all freshly cooked. Dinner was equally good and again wonderful service. Would stay again 😊
Leisure Family
6/10
Pleasant
03 Aug 2025
Summerly

Average stay

The hotel looks amazing on the pictures but in real life doesn’t quite reflect the same. The room was OK but the bathroom was very dated. Plug hole was broken but this was fixed when asked. We were also woken up at 3am to the fire alarm going off which absolutely terrified me.

Didn’t eat in the restaurant to comment on the food. I thought room service was an option here (I may be wrong) but there was no information about this anywhere.
Partner
6/10
Pleasant
31 Jul 2025
Indika
We booked family room for 4, but glasss and tea cups were arranged for 3, bathroom sink was not drainig propery, its blocked, shower gel bottle Was empty.
Leisure Family
6/10
Pleasant
21 Jul 2025
Christakis
Not quite value for money
Leisure Family
4/10
Poor
18 Jul 2025
Charlotte
I didn’t like the black mould in the bathroom, and I could shut the ceiling window and took me a while to lock the room door
Leisure Self
10/10
Exceptional
16 Jul 2025
keiran
Amazing room for the money. Great food in the bar. Definitely be staying there when working in this area again.
Business Self
6/10
Pleasant
16 Jul 2025
Jennifer
We stayed at the hotel as we were attending a concert in Cardiff. The photos are very deceptive, the public areas were lovely but the bedroom felt tired, there was damage to the bathroom door & bedroom wall & kettle not working. Very comfortable bed though so a good nights sleep. Staff were very friendly & helpful. Breakfast was okay, not a huge fan of buffet breakfasts where food is left in warming dishes, choice was okay but not great. Not somewhere I would stay again but that’s purely on my preference.
Leisure Partner
8/10
Excellent
06 Jul 2025
Keith
Hotel offers good quality accommodation at a reasonable price. It was a great location for us visiting family in Pontypridd. Only slight negative was the black mould behind the bath taps.
Leisure Family
8/10
Excellent
29 Jun 2025
Alan
Ideal for a visit to the Heritage park next door,I was there whilst they had a wedding and a Prom night. Both had very little impact on my stay. I ate there all 6 nights I was there and enjoyed the meals which were very reaonably priced. I was particularly impressed by James, who made sure everything was the way i liked it. The rest of the staff were very nice and helpul throughout the hotel.
Business Self
6/10
Pleasant
28 Jun 2025
Amy
The room was basic but we only stayed for one night so it gave us a quick place to sleep and shower before heading home. bed was comfortable and room was clean, bathroom ceiling had some mould on the ceiling and was slightly dirty. hotel was quiet and in a nice location. would recommend if you’re staying in cardiff for the night but probably not for any longer.
Leisure Friends
4/10
Poor
24 Jun 2025
Yvonne
Staff are lovely but the place is pretty run down
Leisure
8/10
Excellent
15 Jun 2025
Lisa
Room was large. Heating was on full blast when we entered and there is no air-con to cool it back down. Room had been recently redone with the exception of the bathroom which is very dated. Parking very good.
Leisure Partner
2/10
Poor
15 Jun 2025
James
Damp smell in room. TVs didn’t work. Breakfast was poor
Business Self
6/10
Pleasant
04 Jun 2025
Matthew
Little bit tired and in need a a refresh
Friends_and_family Friends
10/10
Exceptional
27 May 2025
Darren
Great staff. Ideal location for what we needed. Food good.
Leisure Friends
4/10
Poor
19 May 2025
Angela
Booked this hotel not knowing it is a wedding venue. Lots of noise until 1.30 in the morning. Also can hear people being sick in room next door !!! Lots of shouting and banging of doors. Perhaps they should have let us know that they had a wedding taking place when we booked and we would have booked elsewhere.
Leisure Partner
2/10
Poor
02 May 2025
Cara

Poor

Photos online of the hotel do not accurately represent the rooms. The upgraded room I stayed in was tired and scruffy with stains on the furniture.
Business
2/10
Poor
01 May 2025
Philip
The room was old looking and tatty rip in the carpets we run the bath for our daughter and it was full of black mold had a shower and black mould came off the shower head told them at reception and they said they would send some to clean it when we we out but the next morning when we ran the bath it was just the same . We reported it again and was just told to but the complaint in an email
Business_and_leisure Family_with_children
8/10
Excellent
30 Apr 2025
Phil
Everything on site, nice greeting on arrival, all the staff very plesentand helpfull
Business
4/10
Poor
21 Apr 2025
Verified traveler
Extremely noisy on first night of stay and could do with a refurb
Friends_and_family Family
4/10
Poor
21 Apr 2025
David
The hotel is a bit tired overall. Shower gel bottle was empty in my room and there was no plug in the sink which made shaving a bit tricky, and the heating didn't work so my room was rather cold. The bed was very comfy though.
Business
6/10
Pleasant
20 Apr 2025
Ian

A wedding anniversary stay

Our wedding anniversary stay, we were told about a wedding party being held when we booked in, so we were aware of potential party noise.
We chose to eat in the restaurant and the food service was fast and efficient, the food served was cooked well and tasty.
The bar and restaurant staff were friendly.
The room was large, but the bathroom was small, the room was also not soundproof, the noises were not from the wedding party downstairs. So not a good nights sleep.
Partner
10/10
Exceptional
17 Apr 2025
Mohamed
Great stay
Business Self
10/10
Exceptional
13 Apr 2025
David
good service
Partner
10/10
Exceptional
13 Apr 2025
David
good place
Partner
4/10
Poor
12 Apr 2025
Matthew

Not Great :-(

The hotel doesn't look to bad from the outside and reception area was clean and staff were friendly. However we arrived and were told that the kitchen was having some maintenance so the restaurant was shut which was disappointing. We then went to our family room which was right at the end of a long corridor, which smelt of damp and air freshners. The room set up great, which I why I chose this hotel. There was a double bed for myself and my wife and a single bed for my 12 year old. But the room felt dirty and the adjoining door (which we weren't using) looked like someone had tried break out through it, with a screwdriver. The bathroom was very tired as well, with broken tiles etc. We slept ok, despite the couple next door arguing till the early hours and then making up!!! Breakfast was poor as well, it seemed to be a microwaved full english. A really disappointing stay.
Friends_and_family Family
2/10
Poor
11 Apr 2025
Yaman
Excessive damp smell, mould in the bathroom, windows don’t shut, rooms in a bad shape / worn out, very noisy.
Leisure Family
8/10
Excellent
11 Apr 2025
Verified traveler

Good hotel

The hotel is in a good location. Beds are comfortable. Just a bit dated
6/10
Pleasant
07 Apr 2025
T

Disappointing

Its a nice hotel . The room was nice, the bed and pillows were comfortable. We spent 6 hours in the bar and restaurant as we met relatives from Canada there. The fish and chips were really nice. My cousin had chicken wings starter and was shocked to get only 2 wings , in Canada they would get 6 . The bar and restaurant was too cold. There was a very loud noise that woke us up at 5.30 and it seemed to come from the ceiling in the bathroom and hallway. Sadly that spoiled our stay .
Partner
6/10
Pleasant
30 Mar 2025
A

Ok, but room needs updating.

Some stains on the pillows and sheets and several rubbish items left from the previous occupant. carpet seemed really dirty also. Unable to lower the blind on the skylight so was woken up with light really early. Panel coming off the bath, and sink plug did not work properly.
Self
2/10
Poor
26 Mar 2025
Michelle

Very disappointing

Bad from start to finish. We booked a twin room but when we arrived it was a double. I went to reception and was told not her problem rooms are auto allocated! She was very rude and offered me bedding to sleep on the floor! She kept saying not her fault or problem. Very unhelpful. We went to breakfast and there was nothing much in the way of hot food so I went to ask for sausages, bacon and mushrooms the lady rolled her eyes and said she’d go and ask chef to cook some just for us. All in all an uncomfortable and disappointing stay. Definitely gone downhill since it has changed hands.
Friends_and_family Family
10/10
Exceptional
13 Mar 2025
Brandon
I stayed here for two nights (Saturday and Sunday) while visiting Bike Park Wales, and I was really impressed with the value for money. Booking just a week in advance, I only paid £55 for a two-person room with breakfast included—an absolute bargain!

The room was clean and comfortable, though I did struggle a bit with temperature control. The window didn’t close fully, and while the radiator had adjustable heat, it wasn’t entirely clear when it was actually on or off throughout the day. That said, it wasn’t a dealbreaker.

Breakfast was great—not anything particularly special, but definitely more than just the bare minimum for a continental breakfast, which was a nice touch. The shower was powerful and clean, though the mounts were a bit loose and wobbly.

The location is a little out of the way, so if you don’t have a car, it might not be the most convenient. However, for the price, cleanliness, and overall experience, I’d absolutely stay here again. Perfect for a budget-friendly stay near Bike Park Wales!
Leisure Friends
2/10
Poor
09 Mar 2025
esosa
Dont know where to start!

There was a feeling of u safe in the property from when i parked my car in the car park to when I entered my room.

If not that i was tired and arrived at night, id have left for another place.

Staff were not welcoming at all and spoke as though not interested in their job.

I ordered dinner to my room and it came uncovered having travelled a far distance from the restaurant area where i ordered it from- how grim!!!the plates looked old, uninviting and dead.


The room was tattered, with mouldy and rusty walls. The moment i stepped into the bath for a shower, the curtains and rods fell. Everywhere looked irritating with a rusty sink which i couldn't brush om And there was a foul smell in the room that made me feel sick.

Bathroom had a sticker that says slipper bath and they did nothing such as provide a math to protect you!

The room door had a sticker which said lock your door which told me that i easnt safe- i prayed to God for protection that night and come morning, i said a prayer of thanksgivung and ran out skipping breakfast, ofcourse!

Business Self
4/10
Poor
28 Feb 2025
lynn

Will not be staying here again - black mould

The hotel was worn, not very clean or comfortable. Even though I paid for the more expensive room I was very very disappointed - Black Mould all around the window frame Breakfast very average - Will not stay here again
Business
6/10
Pleasant
25 Feb 2025
Verified traveler

Looks nice at first glance

Hotel looked good on the website, paid extra for an executive suite £125 for a night which was comfortable but poor condition with mould on the nets and curtains, smelled damp and pillows were in very poor condition and stained pillowcases. Food and drinks were ok.
6/10
Pleasant
20 Feb 2025
Verified traveler
Food was amazing, room very rough round the edges to be honest. Bathroom really could do with a complete rip out
Business
6/10
Pleasant
19 Feb 2025
Nigel
We were not informed that the bathroom radiator was not working on arrival only found out when mentioned at reception.
Family
2/10
Poor
16 Feb 2025
Jason
Dirty bed
Leisure Partner
10/10
Exceptional
15 Feb 2025
Kelly
Staff where very polite... will be staying again
Leisure Partner
2/10
Poor
14 Feb 2025
Jason
Bed was absolutely stinking so me and my partner left at 5am
4/10
Poor
10 Feb 2025
Stuart
The hotel sadly looks nothing like the photos. The rooms are badly in need of a refurbishment. Old bathrooms and bedding. The mattress felt like it hadn't been changed in years.
Leisure Partner
4/10
Poor
09 Feb 2025
Christopher
Room nothing like picture. Bathroom truly awful
Business
6/10
Pleasant
06 Feb 2025
Steve
No lift to second floor as partner is disabled and rooms not cleaned every day
Business_and_leisure Partner
10/10
Exceptional
29 Jan 2025
Gemma
Friendly staff clean comfortable good service
Leisure
6/10
Pleasant
24 Jan 2025
Matt

Below average for price.

Hotel very beat up & dated. In desperate need of a face lift.
Bathroom had bad stains.
Also superior rooms were just regular rooms with a coffee machine.
Business
6/10
Pleasant
23 Jan 2025
Christopher
Fine, does the job.
Business Self

Location & surroundings

Heritage Park Pontypridd Trademark Collection
Coedcae Rd, Pontypridd, United Kingdom

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Heritage Park Pontypridd Trademark Collection

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