Name: BEST WESTERN Premier Heronston Hotel & Spa
Address: Ewenny Road, Bridgend, CF35 5AW, GB

10/10

Exceptional

02 Aug 2026

Joanne

Stayed for two nights on a work visit. First visit and pleasantly surprised by the room and facilities. The swimming pool was closed during the stay, but is being refurbished. The room was clean and comfy with free on site parking. Enjoyed a good night’s sleep and a delicious buffet breakfast. Would recommend and look forward to staying again.

8/10

Excellent

26 Jul 2026

Sarah

The room was clean and spacious. It lacked air conditioning or at least a fan as it was stiflingly hot. Dinner menu was good and we had the lasagne and the ravioli both were excellent. Breakfast unfortunately was below par and could do with some improvements. But an enjoyable stop over.

8/10

Excellent

26 Jul 2026

Kathryn

The room was nice and clean but the bathroom a little tired.

6/10

Pleasant

24 Jul 2026

Mohammed

Great for a quick stop over

8/10

Excellent

19 Jul 2026

Irek

Exactly what you would expect from chain hotel. Good, but a bit room for improvement. Leisure part was off limits, quite pricy for food and drinks. But staff was great. Always doing their best and ready to help

Self

8/10

Excellent

19 Jul 2026

Irek

Exactly what you would expect from chain hotel. Good, but a bit room for improvement. Leisure part was off limits, quite pricy for food and drinks. But staff was great. Always doing their best and ready to help.

Self

10/10

Exceptional

15 Jul 2026

Joanna

Wow, fantastic size room, and an enormous really comfy bed, says king size but sure it was bigger. I always rate a good hotel on the how comfy the bed is and how good the shower is and this gets 5 stars for the shower really good and powerful. We stayed as we were working down in South Wales and definitely be recommending here to our colleagues as its not far from the office but more for the comfort. There is plenty of parking also. We had breakfast on both morning and food great, plenty to choose from.

Business

10/10

Exceptional

11 Jul 2026

Chukwubuikem

The place was nice and the staff were really helpful.

4/10

Poor

09 Jul 2026

Steve

Very poor night's sleep, cheeky floor boards, loud doors banging. Breakfast very greasy.

Self

8/10

Excellent

29 Jun 2026

Franz

Nice room of adequate size and well appointed. The sleep quality was excellent. The room WIFI was very slow and the breakfast room was so icy cold that I ate my b'fast in the lobby. The air con was turned up much too high despite the heatwave having moderated significantly the day before. This waste of energy conflicts with modern concern over the environment.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Mark

The room was nice but NO AIR CONDITIONING which was not good in this weather. only a small fan in the room.
The staff where all nice and friendly.
The food was great in the restaurant and breakfast was also very nice. I'd recommend the salmon.
The hotel Bar is expensive London Prices £8.50 for a pint of Guinness, £7.50 for a pint of Carling or Madri and £7.00 for a pint of Cider. Why London prices in Bridgend?

No air con in room and bar prices was lets the hotel down.

Self

8/10

Excellent

25 May 2026

Ryan

Fantastic staff! Very helpful.

Hotels has lots of amenities. Gym looked fine. Pool and spa getting refurbished. Lots of conference and party rooms.

Food fine from the bar

Business

8/10

Excellent

07 May 2026

Lester

My room was nice and clean very comfortable recently refurbished but the doors in the hallway needs soft closes putting on them instead of banging shut staff were really good. Food was nice. Good Wi-Fi good phone reception plenty of parking.

4/10

Poor

13 Apr 2026

Jason

Stayed a few times over the years. They have done it up brilliantly!
My only gripe was the breakfast experience. I came at the time I had given but felt I was an inconvenience as the staff told me I only had so long, not to sit a certain tables. I was the only customer, they were packing away and were occupied with their next 'event'. Food for thought? Best wishes.

Self

10/10

Exceptional

07 Apr 2026

Craig

Good

Self

10/10

Exceptional

31 Mar 2026

Christopher

Clean well maintained rooms, friendly helpful staff always. Have stayed here many times always consistently good and nice restaurant with great food choices.

Self

4/10

Poor

27 Mar 2026

Kai

We stayed in room 12 and yes the room was amazing and clean and comfortable. The only thing is don’t think you will be getting any sleep as there was a constant noise in the room and the only way to describe it is when you hear a helicopter outside.
Told the staff member and he said it’s the generator between the walls and it would turn off in 30/40mins. Long story short it didn’t turn off and after getting to the point of exhaustion we finally fell asleep.
Spoke to the staff member in the morning and he didn’t really care. Sent an email to the manager and was given a reply that next door neighbours extractor fan was left on. I’m not stupid and could tell it’s more than that and also it means someone there is lying which isn’t the best service.
Stayed here before and it was amazing so I suggest if they offer you room 12 refuse.

4/10

Poor

26 Mar 2026

steve

Hotel pool and spa under refurbishment, however hotel is showing signs of its age looking tired. Based in a non refurbished part of hotel room smelt fausty windows single paned with broken handles meant draft and rattling windows during a windy night was experienced. Large bathroom window wasn’t frosted hence could look out on to a main public road and more importantly people could look in. The radiator was stone cold for the 2 day stay in March, and shower was a mixer tap which struggles to regulate water, being one of the last room water pressure fluctuated when other room using water and ended up with cold showers. Disappointing for the price paid for 2 night stay. Food was good

Self

10/10

Exceptional

20 Jan 2026

Elliot

Good clean room

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

David

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.

Business

8/10

Excellent

14 Oct 2025

Sam

Convenient

Business

8/10

Excellent

27 Aug 2025

Graham

Overall ok. But could never get room service , had to go to the bar downstairs every time which defeats the object. Wrong orders delivered to room and items also ordered but not delivered.

Partner

8/10

Excellent

16 Aug 2025

Hugh

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Nosher

Bed mattress was a little hard other than that great

Leisure Family

8/10

Excellent

01 Jul 2025

Hugo

Good value for money

Spacious room and very friendly staff.
Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this).
Breakfast in the restaurant was served quickly, was generous and very good.

One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

Business

6/10

Pleasant

24 Jun 2025

Joanna

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

Leisure Partner

2/10

Poor

22 Jun 2025

David

Double charged for the stay.

Loud event on that evening and the carpark is quite loud when the windows are open.

Breakfast was below the expected standard for such a busy hotel.

Business

4/10

Poor

12 Jun 2025

David

Breakfast is chaotic every morning.
1st morning 30 minute wait after ordering.
2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

Business

10/10

Exceptional

10 Jun 2025

Pauline

Spa slippers and some rubbish floating around for length of stay, room 28.

Leisure Self

10/10

Exceptional

08 Jun 2025

PHILIP

All good as always

Business

10/10

Exceptional

01 Jun 2025

Josephine

It was amazing the only issue is the floors needed a little more sweeping and dry mopping.

Partner

6/10

Pleasant

26 May 2025

Krista

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too
However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

Leisure Partner

10/10

Exceptional

21 Apr 2025

PHILIP

All good have stayed here many times now always reliable

Business Self

6/10

Pleasant

15 Apr 2025

CoachMiles

Ok

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

Self

10/10

Exceptional

13 Apr 2025

Michael

Green energy plant Margam

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

Business

6/10

Pleasant

10 Apr 2025

Will

Hotel is fine, breakfast not great

Brekafast was pretty poor, the eggs are clesrly powder and boiling water, took 5 mins to cool down to an edible level.

Business

8/10

Excellent

20 Mar 2025

Michele

Friendly hotel

Nice room. Had vegan breakfast option which is always a plus for me.
Small gym but enough equipment for
the size

Business

10/10

Exceptional

12 Mar 2025

Timothy

Business trip

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

Business Self

10/10

Exceptional

09 Mar 2025

paul

Amazing

Business

8/10

Excellent

06 Mar 2025

Jasmine

Nice refurbished room, quite spacious.

Family

10/10

Exceptional

03 Mar 2025

Josephine

Was amazing

Partner

10/10

Exceptional

27 Feb 2025

Timothy

2 night business trip

All as one would expect friendly staff, warm welcome with comfortable rooms

Business Self

6/10

Pleasant

24 Feb 2025

Graeme

Definitely not as good as it used to be.

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

Partner

4/10

Poor

21 Feb 2025

Tanveer

3 poor night's sleep out of 4 night stay. Very noisy due to disco in the hotel and people running and screaming down the corridors.

Business Self

8/10

Excellent

20 Feb 2025

Timothy

2 night business trip

Friendly welcoming staff, but a little stressed when there’s a function on.
Bathroom fans do need updating as rather noisy or just put a humidity sensor on them so when someone uses the bathroom at 3:00am it doesn’t wake up thee rooms.

Business Self

10/10

Exceptional

14 Feb 2025

Timothy

2 night Business trip

Great friendly staff,
Good value for momey restaurant and with greatly improved service

Business Self

10/10

Exceptional

06 Feb 2025

Timothy

3 night Business trip

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service

Business Self

10/10

Exceptional

31 Jan 2025

Timothy

3 night business trip

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

Business Self

8/10

Excellent

24 Jan 2025

Timothy

3 night Business Trip.

One of many stays at this hotel,
The majority of staff are welcoming and friendly.

Facilities have been adequate.
But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards.
Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall.

The Spa is now looking in need of a major overhaul.

The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered.

I’m back there for 2 more weeks so let’s hope for some improvements

Business Partner

10/10

Exceptional

15 Jan 2025

Christopher

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

Business Self