BEST WESTERN Premier Heronston Hotel & Spa

United Kingdom , Bridgend
BRIDGEND, Ewenny Road
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50 reviews shown

10/10

Exceptional

20 Jan 2026

Elliot

Good clean room

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

David

Easy check in service available by email, staff are very friendly. I had a good room that looks fresh and upto date and the bed was really comfortable, i normally find beds a problem but this was a good one. I have stayed here before when on business and would highly recommend.

Business

8/10

Excellent

14 Oct 2025

Sam

Convenient

Business

8/10

Excellent

27 Aug 2025

Graham

Overall ok. But could never get room service , had to go to the bar downstairs every time which defeats the object. Wrong orders delivered to room and items also ordered but not delivered.

Partner

8/10

Excellent

16 Aug 2025

Hugh

Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Nosher

Bed mattress was a little hard other than that great

Leisure Family

8/10

Excellent

01 Jul 2025

Hugo

Good value for money

Spacious room and very friendly staff.
Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this).
Breakfast in the restaurant was served quickly, was generous and very good.

One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.

Business

6/10

Pleasant

24 Jun 2025

Joanna

The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.

Leisure Partner

2/10

Poor

22 Jun 2025

David

Double charged for the stay.

Loud event on that evening and the carpark is quite loud when the windows are open.

Breakfast was below the expected standard for such a busy hotel.

Business

4/10

Poor

12 Jun 2025

David

Breakfast is chaotic every morning.
1st morning 30 minute wait after ordering.
2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.

Business

10/10

Exceptional

10 Jun 2025

Pauline

Spa slippers and some rubbish floating around for length of stay, room 28.

Leisure Self

10/10

Exceptional

08 Jun 2025

PHILIP

All good as always

Business

10/10

Exceptional

01 Jun 2025

Josephine

It was amazing the only issue is the floors needed a little more sweeping and dry mopping.

Partner

6/10

Pleasant

26 May 2025

Krista

Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too
However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again

Leisure Partner

10/10

Exceptional

21 Apr 2025

PHILIP

All good have stayed here many times now always reliable

Business Self

6/10

Pleasant

15 Apr 2025

CoachMiles

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.

Self

10/10

Exceptional

13 Apr 2025

Michael

Green energy plant Margam

Not to far from where I was working, the hotel is clean and tidy. has all the facilities you require. I had a room which appeared to be above the gym and you could hear the clonk clonk of the weights. not good if you are trying to sleep after a night shift. I asked to be in another room but none available. so this week I'm definitely in another room.

Business

6/10

Pleasant

10 Apr 2025

Will

Hotel is fine, breakfast not great

Brekafast was pretty poor, the eggs are clesrly powder and boiling water, took 5 mins to cool down to an edible level.

Business

8/10

Excellent

20 Mar 2025

Michele

Friendly hotel

Nice room. Had vegan breakfast option which is always a plus for me.
Small gym but enough equipment for
the size

Business

10/10

Exceptional

12 Mar 2025

Timothy

Business trip

Location and staff were great but they do need to fix the bathroom extractor fan issue as they are very noisy especially when the adjacent room leaves the bathroom light on all night.

Business Self

10/10

Exceptional

09 Mar 2025

paul

Amazing

Business

8/10

Excellent

06 Mar 2025

Jasmine

Nice refurbished room, quite spacious.

Family

10/10

Exceptional

03 Mar 2025

Josephine

Was amazing

Partner

10/10

Exceptional

27 Feb 2025

Timothy

2 night business trip

All as one would expect friendly staff, warm welcome with comfortable rooms

Business Self

6/10

Pleasant

24 Feb 2025

Graeme

Definitely not as good as it used to be.

Stayed here many times but this will be the last im afraid. Yes, the rooms and carpets have been upgraded but our room (47) had a faulty gutter outside and the rain was pouring down against the window making it impossible to sleep. The Spa jacuzzi has been out of action for over 2 years. The steam room was also out of action and the water fountain looks like its been ripped out the wall. Dinner was dire and cold as was breakfast. Congealed scrambled eggs, cold sausages and beans. Coffee mugs that dont hold the amount dispensed from the machine, resulting in a mug of white water with very little coffee in it. The hotel could be great again but at the moment there are too many things that need sorting. On a good note, the staff are welcoming and friendly.

Partner

4/10

Poor

21 Feb 2025

Tanveer

3 poor night's sleep out of 4 night stay. Very noisy due to disco in the hotel and people running and screaming down the corridors.

Business Self

8/10

Excellent

20 Feb 2025

Timothy

2 night business trip

Friendly welcoming staff, but a little stressed when there’s a function on.
Bathroom fans do need updating as rather noisy or just put a humidity sensor on them so when someone uses the bathroom at 3:00am it doesn’t wake up thee rooms.

Business Self

10/10

Exceptional

14 Feb 2025

Timothy

2 night Business trip

Great friendly staff,
Good value for momey restaurant and with greatly improved service

Business Self

10/10

Exceptional

06 Feb 2025

Timothy

3 night Business trip

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service

Business Self

10/10

Exceptional

31 Jan 2025

Timothy

3 night business trip

Good location, friendly staff, but could do with a few more staff in the kitchen to help with accurate and prompt service

Business Self

8/10

Excellent

24 Jan 2025

Timothy

3 night Business Trip.

One of many stays at this hotel,
The majority of staff are welcoming and friendly.

Facilities have been adequate.
But last room was getting to look a bit tired in the bathroom as the shower splash to easily onto the MDF skirting board, leaving flakey paint and swallow boards.
Also the neighbouring room extractor fan sounded if it’s only a blade missing due to the bad vibration which resonated through the wall.

The Spa is now looking in need of a major overhaul.

The most unfortunate experience was the Restaurant which has been up to now a very pleasant affair but on my last night 22/01 we had to wait over 45 mins. for two cold starters slab of pate and bread, followed by the incorrect 2 main dish being served with the waiter high tailing it away once the plates where delivered.

I’m back there for 2 more weeks so let’s hope for some improvements

Business Partner

10/10

Exceptional

15 Jan 2025

Christopher

The staff were friendly and helpful and the hotel has been recently refurbished inside only. Could do with the car park being done too.

Business Self

10/10

Exceptional

08 Jan 2025

Shirley

This was a lovely hotel with friendly and helpful staff. There were good breakfast options and plenty of parking. I would stay here again.

Business Self

10/10

Exceptional

03 Jan 2025

Timothy

3 night trip

Same as the last 4 reviews

Business Partner

10/10

Exceptional

03 Jan 2025

David

Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Helen

Peace and relaxation

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.

Self

10/10

Exceptional

26 Dec 2024

ALFRED

It was nice and clean with friendly staff’s

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Timothy

3 night business trip

several weeks and all have been good

Business

10/10

Exceptional

05 Dec 2024

Timothy

3 night business trip

Helpful friendly staff, great service and good food in the restaurant.

Business

6/10

Pleasant

26 Nov 2024

Verified traveler

Should have a better rating but restaurant service very slow

Partner

6/10

Pleasant

24 Nov 2024

Kevin

A little Trip

Food was disappointing but hotel and staff very nice

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Timothy

3 Night business trip

Great well price food, friendly staff & excellent facilities

Business

10/10

Exceptional

10 Nov 2024

Timothy

Multi night stay business trip

Welcoming and friendly staff
Good restaurant menu

Business Self

10/10

Exceptional

10 Nov 2024

Richard

Staff were very friendly and helpful from the cleaners to the bar and restaurant staff.Room was nice and big and partially updated.

Leisure Family

10/10

Exceptional

30 Oct 2024

Sheryl

Rooms need a small fridge

Leisure Partner

10/10

Exceptional

16 Oct 2024

Timothy

Solo business trip

Welcoming friendly staff, comfortable and clean room
Good food with prompt service

Business

10/10

Exceptional

06 Oct 2024

Sheryl

Staff were courteous and helpful. Need power outlet in bathroom for hair dryer. Needs a fridge in room. Overall very comfortable stay

Business_and_leisure Friends

4/10

Poor

03 Oct 2024

Verified traveler

Not coming back here again.

To say the room I had was tired and jaded and desperately needed brining into the new millennium is a mild understatement.
If you like 80’s tv shows it would be perfect for you (and if you like black mould on bathroom tiles).
As for the food: stay away from the pizza. I ate it (I hadn’t eaten all day so it was that or eat my own socks which with hindsight might have been preferable) however it was a grim, straight from the freezer cardboard cook by numbers pizza.
I wasn’t expecting Gordon Ramsey (far from it) however I did anticipate slightly better than a placemat with cheese slopped on it.
The staff were lovely and I didn’t complain about anything to anyone so no issues there.

Business

6/10

Pleasant

30 Sep 2024

Verified traveler

Staff were friendly, rooms are not very soundproofed, could hear a lot of noise from the rooms next door and upstairs

Business

6/10

Pleasant

15 Sep 2024

DEIRDRE Maria

The hotel was great for our needs as we had a wedding reception at another hotel. There was a wedding also at hotel we were staying in so a bit noisy later. Mostly the constant beat of music which seemed to go on a lot later than we expected! Room is clean and comfortable however soundproofing not great. Our neighbour seems to keep bathroom light on so sound from extractor fan going for ages-woke us up! Because of various noise issues would not stay again! Maybe we were unlucky with room location

Leisure Partner