The Great House Hotel & Restaurant

United Kingdom , Bridgend
BRIDGEND, High Street Laleston
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50 reviews shown

8/10

Excellent

11 Mar 2026

Nicola

Allocated room was nice but very hot, the radiator was broken so could not be turned down or off. I was given another room which looked to be an upgrade, for no extra cost. Customer service very good. Plenty of car parking space. Comfortable bed and very clean.

Business Self

10/10

Exceptional

31 Jan 2026

Craig

A stunning 15th century property. Extremely pleasant staff and the food is first class!
I will make it my regular place to stay when in the area

10/10

Exceptional

11 Dec 2025

Daniel

Love this hotel, been using it as a base for Karting at Llandow. Amazing old building, great food and drink…room was good too

Self

6/10

Pleasant

09 Nov 2025

Paul

We have been returning customers for over twenty years. However, this time we were put in a room which we felt was too small and we considered inadequate. There was no room to put our suitcases, there was no wardrobe and the short rail provided had only two hangers. There was no easy chair where one could sit and read, also the room was too hot and the thermostatic valves on the radiators did not work. We were booked and paid for three nights, but left after only two. Sadly we are very unlikely to return.

Leisure Family

10/10

Exceptional

24 Sep 2025

Wayne

Nice hotel

Very nice hotel with lots of atmosphere

Business

6/10

Pleasant

21 Sep 2025

Suzanne

Bathroom had steps up to it and no overhead shower.

Business

8/10

Excellent

31 Aug 2025

Steven

The lamb kekabs were super chewy unfortunately, but other meals were good .
Nice atmosphere there, outside area was very nice and so was the little bar

8/10

Excellent

07 Aug 2025

Richard

Take an eye mask

Take an eye mask. The room had no window blind.

Self

2/10

Poor

09 Jul 2025

Verified traveler

Seeing is believing

On the outside the hotel looks nice, but how looks can be deceiving. Went upstairs to the room, the room door was filthy. Got inside and from a distance everything looked ok. The bed was lopsided and lumpy, the bathroom was a whole new level of dirty. Mould around all the shower tray the overhead rainfall shower didnt work. The water took nearly 15mins to warm up and it was barely a drizzle. All mould around the windows cobwebs everywhere. This was supposedly a regal suite????? Just glad it came out of my business pocket and not my own.

Business

10/10

Exceptional

07 May 2025

Alexandra

Lovely peaceful stay. Thankyou

Leisure Family

6/10

Pleasant

07 Mar 2025

James

Breakfast was excellent.
Lleft room bizarre all in black with stars in black ceiling.
Needed some maintenance.
Staff really friendly

Leisure Partner

10/10

Exceptional

26 Feb 2025

James

Great food and hospitality

Leisure

8/10

Excellent

28 Nov 2024

Timothy

3 day business trip

Welcoming and friendly staff,
Lovely characterful building.
Good local food and on-site restaurants available

Business

10/10

Exceptional

24 Oct 2024

Edward

Incredible property at a price you would pay more at a chain. I will be always staying here when I come to south Wales

10/10

Exceptional

08 Oct 2024

David

The Great House

Great stay staff excellent.
Great food but perhaps need slightly wider choice.
Grill menu for instance.

Business

8/10

Excellent

06 Oct 2024

Jess

The staff were very welcoming and quick to respond to queries / questions and they made my mum’s birthday special.

Leisure Family

10/10

Exceptional

19 Sep 2024

David

Stunning 16 century building with gorgeous stone cottages that actually look like the pictures online! Angelina at reception was fantastic and the restaurant was excellent.

Just duck as you walk round and through the doorways as the Elizabethans were much shorter!

Partner

6/10

Pleasant

12 Sep 2024

Daniel

Good Location, nice property but the water pressure in the bathroom was apalling

Business

8/10

Excellent

17 Aug 2024

Gregory

Lovely hotel, very welcoming and easy and helpful communication. Stunning food in the restaurant. Comfortable room.

Partner

8/10

Excellent

06 May 2024

Stephen

This was our second stay at The Great House. Last time we had a room in the hotel building this time it was in the \"annex\". Very comfortable, large room. Staff were all really nice, very good breakfast on both days. Enjoyed the cocktails too. Thanks to all the team.

Partner

10/10

Exceptional

27 Oct 2023

Shaun

Very clean friendly beautiful place

Leisure Family

6/10

Pleasant

10 Sep 2023

Avril

Interesting building but some communal areas scruffy and need to be decorated. We had room 8, good size, plenty of space for clothes, and spotless. Bathroom looks stylish but not practical - mirror over washbasin positioned for someone taller than 5ft 2in (my height) all I could see was my forehead!! Getting in and out of the bath to use the shower was risky - nothing to hold onto and no bath mat (how does that comply with Health & Safety?) Two of the windows were at the side of the building above the noisy air-conditioning unit, we had to keep the windows open all night due to hot weather. Breakfast both days ok but noticed other guests who ordered cooked food left most of it. Not enough staff for the number of overnight guests but they were pleasant and helpful.

Leisure Partner

10/10

Exceptional

02 Sep 2023

Julie

Stunning grade 2 listed building, beautiful room, staff can't do enough for you and the food was exquisite

Leisure Partner

8/10

Excellent

12 Jun 2023

Verified traveler

Two night stay. Pleasant hotel. Nothing really negative and nothing outstanding..

Partner

10/10

Exceptional

08 Jun 2023

Stephen

A beautiful old (16th Century) building about 2 miles from Bridgend and close to Ogmore by Sea (visit highly recommended). We were lucky to visit on a sunny day and to take advantage of the garden while having a drink (cocktails very good!) and snack for lunch. We were very warmly welcomed at Reception and loved our large room. Very good value for money - to stay at a character property. There's a bus stop opposite which was really helpful as we were expecting to walk the 2 miles to a train station to go to Cardiff.A real unexpected bonus was how beautiful the nearby coastal area was.

Leisure Partner

10/10

Exceptional

20 Apr 2023

Tony

Beautiful property, friendly & efficient staff.

Leisure

8/10

Excellent

29 Mar 2023

Verified traveler

Quaint but in need if sine TLC

Staff friendly and helpful. Communal areas in better state than main building rooms and corridors. Food excellent as was service.

Self

10/10

Exceptional

26 Feb 2023

Nigel

Unpretentious but fully functional room with fantastic shower (room 4) but noisy as nearby church bell rang every hour throughout the night. The restaurant was good despite a limited choice menu, the breakfast was excellent but the service a bit inattentive. Plenty of parking. Overall, good VFM and a good base for the nearby Heritage Coast.

Leisure Friends

10/10

Exceptional

27 Jan 2023

Ruth

Nice place to stay

Lovely place to stay. I stayed for work, really nice people and comfortable rooms. Will defo stay again

Business

2/10

Poor

29 Dec 2022

Clive

Not such a Great House Hotel

Dreadful hotel with poor facilities, old uncomfortable beds.

Friends_and_family Family

6/10

Pleasant

12 Dec 2022

Chris

One night stay

Room was clean and comfortable but very tired.
Food was fine but insufficient serving staff.

Partner

10/10

Exceptional

25 Sep 2022

Lovely place to stay

Brilliant. Lovely breakfast. Very accommodating. Great staff. Recommended for a great Ishtar away.

Partner

10/10

Exceptional

08 Sep 2022

John

Nice room comfortable bed nice pint

Business

10/10

Exceptional

19 Aug 2022

John

Best pint of lager

Nice will be going back next week, only marked down on dust under rad when I took my top of the rad, there was a line of dust along the bottom, tv took about 10 min to turn on could do with a new remote, best pint of lager i have had in a long time, nice staff. Wish it was my local, thanks letting me stay

Business

6/10

Pleasant

03 Aug 2022

Nigel

Overnight stay.

It was OK. A pity the restaurant wasn’t open, but there’s a good (but expensive) restaurant a five minute walk away. The rooms are tired (cracked mirror on wardrobe door, cracked hand basin, bedroom door a bit flimsy) but it looks like there’s a refurbishment programme underway. Breakfast was OK. The outside of the building is lovely; the interior is nowhere near as pleasant.

Business

8/10

Excellent

06 Jul 2022

Anthony

Quaint hotel in village

Business stopover. Clean with really friendly staff and a brilliant restaurant right next door. No need for plastic small shampoo bottles, otherwise all good.

Business

10/10

Exceptional

20 Jun 2022

Jason

Quiet, staff friendly, easy to do early checkout. Room clean and spacious.

Leisure Self

10/10

Exceptional

12 Apr 2022

Melanie

A fascinating historical building with lovely refurbished stylish rooms. The restaurant food was one of the best meals I’ve had with great service and top quality presentation and taste.

Business Partner

10/10

Exceptional

14 Feb 2022

Peter

We've stayed in Bridgend several times before but never here, and this was a great find. Room was lovely and very friendly staff.

Leisure Partner

8/10

Excellent

10 Feb 2022

Nick

Excellent service from staff and food was exceptional for the price.

Business

6/10

Pleasant

03 Jan 2022

robert

Ok room but noisy neighbours

The room was the last they had and was small for what we normally go for as there was no where to put our suitcase without tripping over it. The room was clean and warm but couldn't sleep for the noisy loud neighbours who kept us awake until 3.00 . The breakfast was ok but would prefer back bacon nor undercooked streaky.

Partner

10/10

Exceptional

28 Nov 2021

Verified traveler

Very comfortable, convenient and welcoming

Business

10/10

Exceptional

21 Nov 2021

Karen

First class

First class hotel friendly efficient staff refurbished 1856 building simply stunning. Food out of this world. Highly recommend ❤️

Friends_and_family Friends

8/10

Excellent

20 Nov 2021

Tracey

A lovely old house, full of character and history, slightly marred by the modern furniture and wallpaper. we hoped to enjoy the uniqueness, history and character of this hotel as displayed on the website. Unfortunately we were sadly disappointed. After browsing the lovely rooms and descriptions on the website we were led to believe that is what we had booked . Unfortunately on arrival we were put in a \"Garden Suite\", which was not in the garden, it was in the carpark, and it was not a suite it was one room. A modern annex devoid of character, clean, comfortable, but not what we were expecting. I feel slightly decieved and very disappointed. it was only the very friendly and helpful staff that redeemed it.

Partner

8/10

Excellent

20 Nov 2021

gareth

Great

Room very big. Bed very comfortable. Refurb needed and furniture needs a deep clean. Forgivable as theyve probably not had an easy time due to covid. Excellent friendly service. Great food in restaurant, nice bar.

Partner

8/10

Excellent

29 Sep 2021

Nigel

Great Old Manor House in Bridgend

In the area to play golf. Location was easy to find and lovely old Manor House for Accomodation. No lifts and stairs were a little tight to get all bags upstairs to rooms. Rooms were pleasant and comfortable. Bathroom could do with some upgraded plumbing as getting a comfortable heat in the shower was difficult with old mixer taps. As we would expect, the rooms were a little smaller than modern hotels, and electric sockets were a little sparse for modern living. The meal we had at the hotel was superb and the service was excellent; would thoroughly recommend. We were a little disappointed when checking out that we were presented with an incorrect bill (which was amended following our query). Friends who were also staying staying had the same and they will be looking for a refund as they have paid when booking. No pleasantries were expressed when we left, such as asking whether we had an enjoyable stay?” Not a big thing but left our final impression as a little flat. Would definitely stay there again.

Partner

10/10

Exceptional

05 Sep 2021

Craig

Stunning hotel, great value for money in a really lovely village with a couple of traditional pubs nearby.

Partner

10/10

Exceptional

21 Aug 2021

Andrew

Stayed two nights. Lovely breakfast comfortable bed and very helpful, friendly staff. Couldn’t have been better.

Partner

6/10

Pleasant

17 Aug 2021

Karen

Ok stay

I had booked as a surprise for my husbands birthday. Looking at the pictures on website the rooms and hotel connubial areas looked stunning
However I was somewhat disappointed to find our room although clean was very dated and needed attention in lots of areas. The headboard moved and make a noise every time I moved. The mattress was lumpy. Pillows were lumpy. There were dust webs across ceiling. The bathroom had dust webs down side of bath. The fan did not function. The over mirror light did not stay on. Kept flashing. Again a shower over the bath is difficult to get into and old fashioned. Although the website said rooms were serviced. We came back to find this had not be done. We asked and staff remarked that it was due to covid. However we did ask for our cups to be replaced and our tea and coffee to be replenished which staff did. The website should state that this is not a service being offered at this time.
The staff were very friendly and attentive. We dinned in the Resteraunt on the first evening. Food was really lovely. A small but select menu. A good choice of meals.
The breakfast was disappointing not to have any choice of fresh fruit or continental. However the menu for cooked was excellent.
The first morning the chef was late and a young lady cooked out meals so was running late in delivering the food as we were not the only guests in the breakfast room. However she did a fab job.
Over all a nice stay however would not stay in that room again.

Friends_and_family Family

10/10

Exceptional

12 Feb 2021

Nick

Considering the times and restrictions we are subject too, the service was very good. Food was also very good and the cooked breakfast was much appreciated.

Business