Name: Marriott Ann Arbor Ypsilanti at Eagle Crest
Address: 1275 S Huron St, 1275, Ypsilanti, 48197, US

10/10

Exceptional

25 Jul 2026

Cinzia

Great location. A quick 10 minute drive to downtown Ann Arbor. If you like to golf, absolutely a beautiful course!

8/10

Excellent

25 Jul 2026

Sheila

You have to pay to park your car. I wasn't told that when I reserved online. Nothing was said about it. The parking lot was runned down. Dead plants over grown as you walk through the parking lot. Room was clean, comfortable beds. The elevators were kinda old and yucky. Checking in areas is comforting and nice.Everyone working was helpful and friendly. I would return.

8/10

Excellent

24 Jul 2026

Jessica

It was a beautiful view with very nice and clean room.

I did not like that when I checked in I was required to pay $33 a day for parking. That was unexpected and there was ample parking that was almost entirely empty. I could expect in a large city but this seemed in poor taste as I was already a paying guest of the hotel.

8/10

Excellent

14 Jul 2026

Victoria

Very much appreciated how clean this hotel was as I have a very high standard. The linens were so fresh and clean too and the bed comforter and pillows were comfortable. There seemed to be an HVAC issue in our room. The air conditioner made a truly awful sound and then stopped at one point. After that some repair workers came to the room adjoining ours and it was so loud that’s all we could hear until the HVAC started working again and drowned out the noise.

Partner

8/10

Excellent

12 Jul 2026

Danesha

I don't like that we had to pay for food and parking. Should have been complementary for people staying in the hotel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Mohamed

Super Clean

Family_with_children

10/10

Exceptional

05 Jul 2026

Wanda

Customer service from
The one and only Kyle! Exceptional bedside manners!
Thank you.,

Self

10/10

Exceptional

05 Jul 2026

Anas

Excellent service! The morning front desk staff were friendly, professional, and very helpful. Thank you for making my stay so enjoyable. Highly recommended

2/10

Poor

04 Jul 2026

Kevin

Be prepared to pay a $33 self Park fee or $38 valet fee with no other options for parking.

Friends_and_family Family

4/10

Poor

19 Jun 2026

Deborah

Bathroom had mold in the shower. Telephone was in operable. The coffee did not fit in the extremely cheap coffee maker so you had to sit sideways to make a cup of coffee. There was no tea in the room nor was there tea at the bar the air conditioner sounded like a jet, taking off every hour to pull the room. The menu for Room Service was extremely limited with nothing truly appetizing to choose from the staff all seemed dressed, extremely casually, not professionally as most Marriott I have seen in the past were comfortable in the sheets, not the standard of Marriott hotel chains.

4/10

Poor

17 Jun 2026

Keiron

Property is not the best. It’s old and musty. More can he done regardless of the age of the property to keep it clean and tidy.

Partner

8/10

Excellent

08 Jun 2026

Regina

The view was wonderful but one of the windows was so dirty we couldn’t really see out of it
The air conditioning is very loud We thought it was a lawn mower the first time it started up. The ductwork is directed toward the bed too so when it came on I was cold. Didn’t affect my husband however
The rest of the room was great

Partner

8/10

Excellent

07 Jun 2026

William

It’s a nice Hotel.
Friendly staff it’s just getting a little older.
Nice place to play golf if your into it.
Bar is nice.
Restaurant has good food.
Had to ask the desk clerk if there was a fee for parking because it was not voluntary information, but yes parking is an additional charge but they give you a in house ticket for the amount.
My clerk also wouldn’t help me look up my Bonvoy account so I looked it up myself.
The room rates are very competitive priced so overall I would recommend a stay if I travel back through that way.

Partner

10/10

Exceptional

07 Jun 2026

Rose

Everything was excellent we enjoyed our time in your facility.

Partner

8/10

Excellent

07 Jun 2026

Dwight Anding

The hotel itself was excellent. The rooms were smaller than I thought other than that. An excellent hotel

Self

4/10

Poor

03 Jun 2026

William

Just basic; room was clean, some public spaces were a bit worn out, room was ok but solar shade was missing, can’t control the AC fan, construction noise started everyday at 8am. Not a place you want to hang out or make a destination; good if you just need a comfortable bed and a clean shower

Self

4/10

Poor

29 May 2026

Thomas

$30 buffee breakfast was the same

8/10

Excellent

26 May 2026

Rajat

Room and property was very clean and well maintained. The staff was very friendly and attentive.
The breakfast buffet was very disappointing. There were many options but the eggs and French toast were cold. They do cook made to order eggs, so I would definitely recommend that. Staffing for breakfast was also poor and wait time for service was long.
The only other draw back, no safe in the room.

Family

10/10

Exceptional

25 May 2026

Ashara

This place is incredible. We were there overnight for an event and all the staff from valet to the front desk to housekeeping were extremely friendly and so helpful! The rooms were spotless, and the event space was spacious and extravagant. We so enjoyed our stay as a family of 3!

Friends_and_family Family

10/10

Exceptional

23 May 2026

Timmay

Net places got by far the best beds. The staff is amazing. Just the amenities that are all available for you are great. And just I will be going back again. I recommend going there for sure. Great pricing.Does all around great place

Partner

10/10

Exceptional

21 May 2026

tahir

Amazing staff and very clean Rooms, Definitely recommend for anyone who’s looking for an amazing experience!

2/10

Poor

18 May 2026

Davneet

Do not book this hotel if you expect basic cleanliness or professional service. It was easily the most frustrating hotel experience we’ve ever had. Despite making daily, repeated requests to the front desk and management (Gabrielle, Travis, Danielle, and Kyle) to have our rooms cleaned, housekeeping skipped us every single day. We were constantly given empty promises that it would be taken care of, yet nothing was done.

On our final night, after the manager Kyle personally assured us the rooms were finally clean, we returned to find our room in shocking condition. It hadn't been cleaned at all. Instead, the bedsheets had been stripped and thrown carelessly on the floor, and the room was completely filthy. It felt incredibly disrespectful, almost as if the staff did it to mock us for calling every day.

The ONLY good part of this entire stay was the night manager, Dovlet. He was professional, genuinely empathetic, and actually stepped in to clean the room himself when no one else would. He deserves a massive promotion, but the rest of the management and housekeeping operations are an absolute disaster.

We had to get ready for a wedding in a dirty room for days. Basic housekeeping shouldn't be this exhausting to fight for. Save your money and book somewhere else where the staff actually cares about hospitality.

Family

2/10

Poor

18 May 2026

raveen

We have never had such a terrible experience prior to stay at this hotel. The staff were extremely rude and incompetent at their job. We stayed for 5 nights and had 5 rooms booked. 3/5 rooms were only cleaned 2 out of the 5 nights. When we told front desk, they did not care to help us with the issue. One of the housekeeping staff went to go clean the room, but instead removed all of the bedding, left it on the floor and the beds were bare… We came back to the hotel in the evening to a bare bed and dirty bedding thrown on the floor. Front desk staff kept telling us that they were going to let the manager know, but nothing was done. Also, there are no safes in the rooms, they have them in the concierge back room and you have to go there every time you need to get something out of the safe.

We will never stay at this property again.

Family_with_children

2/10

Poor

18 May 2026

Gurinder

This was the one of the worst hotel stays me and my family have had. We had a total of 5 rooms booked for several nights. We had issues with staff that were super rude and not accommodating at all. Housekeeping, our rooms were not cleaned. One of the rooms we booked was not cleaned the whole week, every time we complained they said they would follow up but nothing. At one point someone came into the room to clean took off the bedsheets and just left them on the floor didn’t even put on new sheets when I went to the front desk, I got the manager himself came upstairs and did the housekeeping for us that night. They themselves the manager was little helpful but they did not offer us any discounts or even comp our parking. We felt totally ripped off. It suck’s because it’s a beautiful property but the staff at front desk a few of them were extremely rude. Especially Angie that’s the name I was given of one staff member. Very rude someone like that should not be working front desk at this hotel. I would not recommend this hotel to anyone. If you want to be ripped off go for it I made multiple complaints to the front desk and the manger never followed up on anything. We were there for a weeding and using the hotel to stay as it was near our family’s home. We were busy and let a few of these things slide but this was so incredibly unacceptable I couldn’t believe the operation they are running here and how they are still in business

Family_with_children

8/10

Excellent

12 May 2026

Danielle

It was really nice and everyone was very friendly!

6/10

Pleasant

11 May 2026

Anthony

Loud party disrupted our sleep as late as (or early as) 3am. The $30 parking fee is a drag.

Family_with_children

6/10

Pleasant

09 May 2026

Fernando

3 nights did not clean room or bring coffee even once.

Family

10/10

Exceptional

08 May 2026

Moe

Clean room, close parking but you must pay for it they do five vouchers towards dinner in the hotel and staff was very friendly and welcoming at all times.

Business

10/10

Exceptional

05 May 2026

Gayleen

Did not order breakfast as it was not included

Partner

10/10

Exceptional

04 May 2026

Tim

Just a little outdated. Needed extra sheets pillows and towels which took a bit of time.

Family_with_children

6/10

Pleasant

01 May 2026

James

Clean rooms but they charge 30 dollars for self parking now, in a parking lot that says not responsible if anything of value is stolen, if someone breaks into your car? They offered a 25 dollar off card at the restaurant for the parking fee but I had a 8am appointment and it wasn't open in time to use it. I've stayed here many times over the years , but never again!

Partner

4/10

Poor

25 Apr 2026

Christian

Parking was not included and neither was breakfast, the breakfast buffet was what other hotels call a complimentary continental breakfast. Parking was also 30 dollars a day for no real reason it wasnt in a fowtown area it should have been included for the price.

Self

10/10

Exceptional

21 Apr 2026

Zachary

The concierge lounge staff was friendly. The breakfast there was delicious. The kitchen staff at the lobby bar were top notch. Thank you for an enjoyable stay.

Self

10/10

Exceptional

19 Apr 2026

Kevin

Very amazing staff. Their lunch/dinner selections during events are a fair price and is decent for the price. Everyone is kind and help you with anything you need. Very beautiful and relaxing spot for vacation!

Partner

2/10

Poor

03 Apr 2026

Anthony

Stay away unless you want to tack on an extra $30/night for parking. A fee they don't tell you about until AFTER you hit \"Book now\".

Self

10/10

Exceptional

24 Mar 2026

He

Great for meetings and gathering.

Family_with_children

10/10

Exceptional

23 Mar 2026

Chandrasekaran

I recently stayed here and overall had a very positive experience. The location was excellent—convenient to key attractions, restaurants, and transportation, which made getting around easy. The staff was friendly and responsive, always willing to help with questions or requests.

The room was clean and comfortable, with all the basic amenities you’d expect. The bed was especially comfortable, which made a big difference after long days of travel. The property itself was well-maintained and felt safe.

A couple of things future travelers should keep in mind: depending on the time of day, it can get a bit noisy, so light sleepers may want to request a quieter room. Also, parking (if applicable) can be limited or slightly inconvenient, so plan ahead if you’re driving.

Overall, I’d definitely recommend this place, especially for travelers looking for a convenient and comfortable stay. With a little planning around the minor issues, it can be a great experience.

Family_with_children

6/10

Pleasant

21 Mar 2026

Keziah

Lovely staff but hair everywhere in my room. I was placed on a floor that was under construction and extremely loud! Did not appreciate that there was no heads up.

Self

10/10

Exceptional

16 Mar 2026

He

Great view and nice facility.

4/10

Poor

15 Mar 2026

Khaled

There was a bad smell coming from the bathroom vents smells like weed

8/10

Excellent

15 Mar 2026

Nina

Very attractive setting and pleasant place to stay. Some renovations are underway outside and a noisy youth academic competition took place our first day, with lots of middle schoolers making noise at night in the rooms upstairs. Second day it was calm. Staff was very friendly.

Partner

10/10

Exceptional

28 Feb 2026

william

It was a great hotel! Stayed the for minnesota hockey. Have stayed here before

Self

8/10

Excellent

21 Feb 2026

Rachel

The room was clean.

Partner

10/10

Exceptional

15 Feb 2026

Robert

We had a great stay.Clean room, friendly staff, restaurant on site easy on or off the highway.

Business_and_leisure Family

10/10

Exceptional

15 Feb 2026

Herman

Great staff

10/10

Exceptional

08 Feb 2026

Rajmonda

Nice hotel, good service, friendly staff. AC Unit / heat pump if the room was very loud throughout the night.

Leisure Family

6/10

Pleasant

01 Feb 2026

Jocelyn

The staff is friendly and the room was clean, but the cost of parking is outrageous (~25% of the room cost!). I guess my fault for not going any further than “onsite parking”. I should’ve know the additional cost could be buried but most hotels don’t charge for parking when you’re already paying to stay at their establishment. I also had a coffee pot that didn’t work and the one they gave me to replace it wasn’t the same pot, so the coffee pod tray didn’t fit in it - which I didn’t realize until it was too late because even tho it had a start button on it that I had not pressed yet, it started spewing hot water the second I plugged it in and when I rushed to put the tray in, the slot was too short. I had to stand there and hold it in place while the steam burned my hand… good room, not good experience. They did offer a $25 food voucher when I complained about the cost of parking, but honestly hotel food isn’t really my thing and after the coffee incident I just couldn’t wait to leave.

Leisure Family

4/10

Poor

30 Jan 2026

Arash

The room was extremely noisy during the night with the heat generator which didn’t let any of us to sleep.

10/10

Exceptional

21 Jan 2026

Ashley

Top tier amenities and staff. Nice, clean hotel and surrounding area.

Friends_and_family Family

2/10

Poor

16 Jan 2026

Brian

Paper thin walls, you can hear everything in adjacent rooms which made it nearly impossible to sleep at night and construction during the day. Parking is $30 a day and the parking gates don’t work half the time.

Leisure

8/10

Excellent

22 Dec 2025

TIMOTHY S

Beautifully decorated for Christmas

Business_and_leisure Self

6/10

Pleasant

18 Dec 2025

Elizabeth

The Hotel seemed like a great place u til you realize that there is a $30 parking fee fo daily parking. I will not be CB posing this hotel again for business or personal

Business

8/10

Excellent

06 Dec 2025

Christopher

Everything but my breakfast was excellent. My daughter and I were on a time crunch at checkout in the morning. We went down for breakfast 40 minutes before we needed to get our stuff out of the room. I ordered just a side of bacon for me and a creme Brule oatmeal for my daughter. It took 30 minutes to get my bacon and 40 minutes to get my daughter's oatmeal. Which, by the way, was just plain Oatmeal and not what we ordered. Before anyone says, maybe it was busy. I’ll tell you, there were only 4 or 5 tables and maybe 8 to 10 people in the place. They did offer to comp my order, but I still left 5 dollars on the table to cover the wrong oatmeal my daughter was forced to eat. I grew up in Ypsi and remember when this hotel was built and opened.

2/10

Poor

05 Dec 2025

Jose Garza

The room available was not the room reserved. Front desk staff was incredibly rude and unwelcoming. We will never stay at this property again.

10/10

Exceptional

05 Dec 2025

Marcie

Hotel service is awesome. The new HVAC systems are a touch loud.

Matt at the bar is great

Friends_and_family Family

8/10

Excellent

01 Dec 2025

Joseph

Nice clean room

Leisure Family

10/10

Exceptional

23 Nov 2025

Tammy

Great place to stay!

Leisure Family

6/10

Pleasant

18 Nov 2025

Judith

Ok

10/10

Exceptional

06 Nov 2025

Syed

Room view and cleanliness.

Self

8/10

Excellent

04 Nov 2025

Leigh

The room was very clean, the view beautiful and the bed very comfortable. The staff was very nice.

The toilet handle was broken however and the heater didn't heat properly. It smelled like burning dust when it came on and would blow cold air once it reached it's desired temperature. A shock to the system because it was 40 degrees outside and it's not very comfortable when your heating unit decides to blow cold air. Despite the heat function being selected in the wall. The knobs were also broken on the unit. The heater / AC units DEFINITELY need replacing. It's time.

10/10

Exceptional

30 Oct 2025

Edwin Richard

Everything

Business Self

10/10

Exceptional

26 Oct 2025

Karen

Easy accessibility to I94. Parking great, check-in easy, great location with safety.

Leisure Self

10/10

Exceptional

24 Oct 2025

Peter

.

Leisure Family

10/10

Exceptional

21 Oct 2025

Jordan

Lovely area. Really enjoyed the nearby park to walk around the lake. Wonderful! Would definitely stay again!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Kelley

Room was immaculate.
Staff was friendly.

8/10

Excellent

20 Oct 2025

Leslie

This hotel was nice, however Expedia showed having a pool but there wasn’t one. We also had a hidden fee of paying $20 for parking.

10/10

Exceptional

19 Oct 2025

James

Everything was great, it was just like pre-covid. Most places have not returned to the premium level of service.

Leisure Partner

8/10

Excellent

13 Oct 2025

Raymond

The $30/day parking was completely uncalled for.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Jared

Fine hotel. A bit run down and the rooms (bathrooms in particular) are in need of a refresh.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Karl

Decent overall stay - room had issues that need fixing and remodeling - understand building is being worked on but room bathroom had issues

Friends_and_family Family

8/10

Excellent

21 Sep 2025

Stephen

Very clean but hotel staff was inconsistent in their welcoming

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Christa

The rooms are newly updated and the staff was friendly. It was a good location for events in Ann Arbor.

Leisure Family

10/10

Exceptional

14 Sep 2025

SILVANA

Great place and beautiful

10/10

Exceptional

09 Sep 2025

Jason

Excellent stay. Next time ill bring my Clubs.

Family

10/10

Exceptional

07 Sep 2025

Rajeev

The property, overall, is fine...a bit dated & could use a refreshing. Staff is super professional. The room was nice & updated. I, specifically, appreciate the last minute early check-in accommodation. Many thanks for that!

6/10

Pleasant

06 Sep 2025

Matthew

Parking amount of $30 per day for overnight guests. This was a surprise and for properties in downtown areas where parking is a premium would make sense. In this case it’s in poor taste to not readily disclose the amount as part of any reservation. Paying a premium for a unique experience is fine, but the expectation is that at a high level you don’t undermine trust in the transaction.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Shamroon

Very nice and clean. Great gym

Leisure

6/10

Pleasant

01 Sep 2025

bishr

Staff was great. Sofa bed was disgusting. Parking is for 30$ a night which is practically theft!

6/10

Pleasant

01 Sep 2025

Kevin

Multiple weddings at the venue. Music going strong until 11pm on a Sunday night. We will definitely not be staying at this place again!

Leisure Family

10/10

Exceptional

31 Aug 2025

connie

This was a very nice stay. The room was very clean and the bed was very comfortable. The breakfast was excellent as well.

2/10

Poor

28 Aug 2025

Terry

We have stayed at this location many times. I was really disappointed in the staff this stay, they were unfriendly, and body language made you feel to be an issue. No coffee available as normal in front area. Everyone was made aware of a huge Indian wedding happening, but it was a huge inconvenience to any other parties staying at the Marriott if not an attendee. Booming bass until 11 p.m. we were on the 7th floor, about as far from the party as we could be and it was headache causing bass from the music. Only then to be awakened at 8 a.m. by a saw cutting in the renovations taking place directly above us. We understood those construction sounds throughout the week but on a weekend, we were not expected to be awakened by the horrible loud sounds after a night of bass. Front desk seemed to brush off any complaints and truly didn't much care. I understand they are a venue but there are also people staying for conferences, work and other needs. Weddings shouldn't interrupt other needs. Shockingly the hotel wasn't clean through hallways and in our room. Never experienced that before. Not sure if it was caused by all the construction disruption they have happening right now. We have always enjoyed this hotel, with its beautiful lakeview, privacy and quiet nature. That was not the experience this stay, and it was unfortunate it was so many episodes in our 2-night stay.

Business_and_leisure Partner

10/10

Exceptional

28 Aug 2025

Ellen

Great short stay - friendly staff.

Leisure Family

4/10

Poor

28 Aug 2025

Brita

The room was very noisy due to the large air conditioning unit
There were cracks in the walls and corner moulding was dislodged from the wall
There was a squished bug on the wall and dirty carpet

Leisure Family

2/10

Poor

24 Aug 2025

Ali

We arrived at the hotel after a long trip, past midnight, and unfortunately found insects in the room. This made it very difficult for us to rest. The hotel staff were kind enough to grant us a late check-out, which we truly appreciated, but as we were unable to feel comfortable waiting, we decided to leave earlier than planned.

I kindly ask that you share this feedback with the hotel management internally. My intention is not to cause any harm to the hotel’s reputation, but simply to highlight the issue so it can be addressed. A video is available if required.

Thank you again for requesting our feedback.

Leisure Family

8/10

Excellent

24 Aug 2025

Camryn

The property is perfectly centered around a local lake. Grounds are beautiful around the golf course.

Leisure Family

10/10

Exceptional

23 Aug 2025

Nathaniel

Loved my stay. Clean and our server was fantastic at dinner

10/10

Exceptional

22 Aug 2025

Peter

Convenient to visiting Ann Arbor.

10/10

Exceptional

18 Aug 2025

Christian

Very nice, very clean

Everything was 5 stars. The sink in my room drained very slowly that was the only negative thing i noticed.

Partner

10/10

Exceptional

16 Aug 2025

Riley

Loved it

Business_and_leisure Friends

10/10

Exceptional

16 Aug 2025

Sandra

Kyle checked me in and he was so kind and inviting to the resort. Instead of going back to Ann Arbor to have dinner with my daughter, I brought her back tot he hotel to have dinner and drinks there because of the service. Dinner was amazing and our waitress so great as well.

10/10

Exceptional

15 Aug 2025

Chandra

It was geeat

6/10

Pleasant

11 Aug 2025

Parrish

Thank you

Leisure Self

8/10