Name: Graduate by Hilton Ann Arbor
Address: 615 E Huron St, Ann Arbor, 48104, US

10/10

Exceptional

21 Jul 2026

Julia Ann

Convenient, friendly, comfortable & clean! Favorite place to stay on campus.

Family

4/10

Poor

20 Jul 2026

Cari

Staff was very nice and location was good

Family

10/10

Exceptional

20 Jul 2026

Glenn

Nice character for a hotel this size. Elevators are bit small and only two so have to be patient with other guests with luggage rack. Coffee station was quickly snatched away by 7am--what the hell? Otherwise I would stay there again.

10/10

Exceptional

19 Jul 2026

Michael

Extremely beautiful rooms and nice staff

Partner

6/10

Pleasant

16 Jul 2026

Annette

The room itself was nice and comfortable and location was great. Front desk and valet staff were great. However- over 4 days, no cleaning service; no water refresh; no hot water at all on the last day (boiler shut off). That wasn’t as expec

10/10

Exceptional

15 Jul 2026

Temmi

It’s a very cute boutique style hotel. I loved receiving a key with a graduate’s name and brief bio. It’s in a great location. Very walkable. The campus provides a free shuttle to everyone . Some should have perhaps told us that. Breakfast was not included and was a little pricey. However it was very good and our waitress was really nice. I would definitely stay there again.

Family_with_children

6/10

Pleasant

14 Jul 2026

Tya

Clean, good location. When booking it said breakfast included but we had to grab (& pay) for food at the cafe. We did have lunch in the restaurant which was very good but no food was included like the booking stated. Housekeeping was very late (5 PM), but they did provide the items we requested as soon as they could.

Family_with_children

8/10

Excellent

13 Jul 2026

Juhee

Cute hotel. Close to UMich Campus and restaurants.

Family

10/10

Exceptional

12 Jul 2026

Tirrell

Staff was polite and accommodating.

Family_with_children

8/10

Excellent

12 Jul 2026

Victoria

Rooms are charming as are the public spaces. Thematically all related to advanced studies. Great location. Parking is ridiculously priced for a smaller city. Staff very nice but front desk could use more staffing as it took fifteen minutes to check out as the desk clerk was on the phone on an extended call. Could have used back up. Despite only offering valet parking the car hops were very fast and efficient.

Partner

4/10

Poor

08 Jul 2026

Lisa

Do not stay here. I hated the crazy narrow wooden saloon doors on the bathroom and weird rum scented soap. Fitness center was very small with complicated Matrix machine. I won't be back.

10/10

Exceptional

07 Jul 2026

QIAN

Perfect!

Self

10/10

Exceptional

02 Jul 2026

Michael

As ever, staff are wonderful, accomdations are wonderful everything us great. All good, Elevators could use a bit of a clean, if I have to nitpick

Family_with_children

10/10

Exceptional

29 Jun 2026

Byron

Did not have breakfast. The room was dirty as in an area rug kept slipping and when I went to move it dirt fell out all over the floor.
Bed was nice as were the linens.
Just really looking run down with doors not closing properly and beat up. Staff was excellent!

Partner

6/10

Pleasant

28 Jun 2026

Jocelyn

.

Friends

10/10

Exceptional

26 Jun 2026

Anna

the gym could have been updated with added windows otherwise all great. thank you

Family

10/10

Exceptional

24 Jun 2026

Hayden

Latrina is the absolute best! I will be coming back to this hotel without a doubt because of the way she helped handle a sensitive issue during my stay. Hope they give her a raise, she deserves it.

Partner

6/10

Pleasant

23 Jun 2026

Anne

The hotel has a nice vibe and is in a great location near UofMI. Staff was friendly. Room was nice.
The bad: the toilet kept running very loudly all night, so I didnt get to sleep till
5:00a.m. when my husband got out of bed and worked on the toilet. Every couple minutes a very loud noise. Also, the walls seemed paper thin. Since we were basically awakened every couple minutes, we were aware of every noise coming from above and next door.

Partner

6/10

Pleasant

21 Jun 2026

SHEIKH IZAZUL

Locarion was excellent, The experience had the potential of being desirable, with the exception that on 2 nights (we had a week long stay), they somehow neglected to service our room. After a full day outside, you expect to come to a clean room, but that was not the case. With proper attention to critical guest amenities, it would have been a different story. With that said, the front desk was very apologetic and tried to make it better, but the following night, it was the same - partial cleaning, trash not removed, used dishes still in the table, pillow on the floor. Would be tough to go back the next time we are in the area.

Family

8/10

Excellent

11 Jun 2026

Seonyoung

The hotel was good

10/10

Exceptional

10 Jun 2026

jackie lee

The proximity to Ann Arbor was perfect!

10/10

Exceptional

06 Jun 2026

Joseph

5 star review here. The front desk asked if we were in town for anything special and we told them it was our anniversary. When we got back to our room after dinner they brought champagne and dessert (free of charge) and congratulated us. They really went the extra mile.

Partner

10/10

Exceptional

06 Jun 2026

Mira

I really liked the ambiance of the hotel, staying there to help my son move in to his graduate apartment. I loved being able to get a cappuccino before heading out for the day! And I took advantage of the lovely outdoor seating area while waiting to meet up with him again later in the afternoon, listening to the water flowing in the fountain out front. The valet service was so accommodating, being that we arrived with a packed vehicle and needing it for various attempts at moving him in!

Family

8/10

Excellent

04 Jun 2026

Albert

I liked the staff and their customer service.
The valet parking arrangement is a bit overpriced and overdone. First you have to sign in to a link to pay and then the 3rd party charges a service fee and then they add a request for a tip.
Too expensive and cumbersome.

Partner

10/10

Exceptional

25 May 2026

Roman

Super pleasant place in a great location

Friends_and_family Family

4/10

Poor

25 May 2026

Roberto

Poor room service .
Had to call several times to get fresh towels .
Smallest and uncomfortable bathroom with poor ventilation.
Bathroom doors don’t allow for privacy .
Too expensive for the type of facility and services offered.
Do not recommend.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Karen

We loved the lobby and the staff was great. My complaints are that the hallway was freezing and there is no coffeemaker in the room. I am guessing they want you to buy coffee at the cafe downstairs but it was definitely not open enough to make this practical. Overall, we would stay again but would definitely like to see a coffee maker next time.

10/10

Exceptional

21 May 2026

Richard

Only two complaints; air conditioning in our corridor was much too cold, and the bathroom had too few hooks.
Otherwise…
Friendly, helpful staff. Good location. Humorous furniture and room keys. NBA semifinals easily found on TV. Lovely hot water temperature. Comfortable bed. Easy to use thermostat. We were on a high floor, and the street noise was minimal. Valet parking was worth the price. Free oranges and apples at front desk. WiFi worked properly; why no password? I’ve been seeing this at other establishments too. Has this become a safe way to operate? The establishments should blurb you as to why this is probably safe nowadays.

Partner

8/10

Excellent

18 May 2026

Io

We stayed at the Graduate Hotel in Ann Arbor for 3 nights during our daughter’s University of Michigan graduation.

The location was excellent and ideal for commencement weekend. The decor was charming and very much in the university spirit, and the staff’s enthusiasm for the graduates was genuinely touching. The hotel provided a shuttle bus to the stadium for the first ceremony, and upon returning, graduates were welcomed with cheering and pom-poms, which made the experience feel special.

However, there were several disappointing aspects to our stay.

While I understand that rates increase during graduation weekend, the pricing felt excessive, at several times the normal rate before and after the event. Unfortunately, the quality and service did not justify the price.

The rooms and common areas felt basic, and housekeeping was inconsistent. On some days, even the trash bins were not emptied.

Communication through the Expedia platform was non-existent despite messages sent in advance. We had requested an earlier check-in due to a long flight from Europe, but not only was this unavailable, our room was not ready at the official 4:00 PM check-in time. After waiting until 5:15 PM, we left and returned at 7:30 PM to finally check in.

Overall, excellent location and graduation atmosphere, but disappointing service and poor value for money.

Family

10/10

Exceptional

11 May 2026

Randy

Awesome location, nice rooms, onsite restaurant and bar.

Partner

10/10

Exceptional

11 May 2026

Jason

Excellent stay and very warm and friendly staff. Would stay here again.

Self

10/10

Exceptional

06 May 2026

Suzanne

I loved the Graduate! It was my first time in this chain. Fun interior with University of Michigan decorations and touches throughout. The staff was warm and nice and local. Great vibe in the place. The long table through the lobby is a wonderful place to drink coffee, bring a laptop or have a semi-public meeting. Great light and energy in the lobby with lots of places to sit. I enjoyed my room. The bed was terrific and water pressure in the shower was strong. I found the room too dark, TBH. Quite a bit of dark wood. It was springtime with long days but I can only imagine how dark it might be inside during the winter. I used the fitness center on the third floor and found it well stocked and at a cool enough temperature to work out; I recommend it. And l enjoyed the cafe in the lobby as well; bought morning coffee and an egg sandwich each morning. Friendly staff and tasty food. Very handy to have inside the hotel for a rainy day or quick bite to eat. Overall I highly recommend the Graduate in Ann Arbor. I’m considering booking a return visit already!

Self

8/10

Excellent

05 May 2026

Allison

Tiniest hotel bathrooms for the price. Usually run out of towels in the gym and don't replace them. Location is convenient and front desk staff are friendly and try to be helpful.

Friends_and_family Family

8/10

Excellent

04 May 2026

Jamie

Great location.

Family

6/10

Pleasant

03 May 2026

Lisa R

It was just OK. Breakfast was kind of pricey and only average food.

10/10

Exceptional

02 May 2026

Derek

The Graduate was a great place to stay due to its proximity to campus. The cafe was nice for snacks and coffee.

Family

4/10

Poor

30 Apr 2026

William

I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing.

Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay.

The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning.

Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience.

I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised.

Partner

4/10

Poor

29 Apr 2026

Tammy

No wine opener in room nor at front desk nor at bar. We had to throw our expensive bottle away.
No water refilling stations. Ice machines on our floor and one floor up out of order.
No robes in room. No plastic laundry bags in room.
Had to move rooms at 8pm one night bc smoke detector faulty (not staff’s fault) but still a huge pain as we had numerous luggage’s while moving daughter out of dorm. We got only 2 free coffees for this big inconvenience.
Upon checking out, the kind staff member did give us 1/2 off our last night which was appreciated.

Front desk staff always friendly but have stayed in this hotel a few times and overall feel feels out of date and kind of dreary each time. Probably won’t stay here again.

Family

6/10

Pleasant

28 Apr 2026

Wynne

Bathrooms tiny
Car valet extremely slow

8/10

Excellent

26 Apr 2026

Julie

The staff was great, and overall it was a nice trip. The rooms that have the option of adjoining are not soundproof at all, you can hear almost everything through the closed door. Our air did not work, luckily it was cool enough but it was muggy. We were offered a fan, which was appreciated, but it was not a great solution.

Partner

8/10

Excellent

26 Apr 2026

Breia

The rooms were overall nice. My biggest complaints were that there were not many outlets, an entire lamp would not work while we were there (and the rooms are dark colored so it made it kind of weird with the curtain closed), the shower head was dirty as all get out, the doors to the bathroom were weird and would not shut all the way, and one of the elevators was broken so getting up and down either involved lots of stairs or a very long wait. I think the building is due for heavy overall maintenance as it’s nice so it’s being used at a higher rate. It’s right in downtown A2 so it’s got a fantastic location. The staff are incredible. All very nice and attentive. Poindexter coffee inside was also great. The staff and coffee being excellent and higher quality than I could have hoped for. It was weird however that they would let you order a sandwich on a bagel, but if you just wanted a bagel they were apparently out. That’s just strange. I guess that is just their procedure.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

JIll

clean and comfortable rooms, coffee bar in lobby is nice to have, front desk was very nice, great walking distance to town and campus

Family

4/10

Poor

19 Apr 2026

JONG HOON

Room is not clean. The house keeping service was not good and proper.

Business

8/10

Excellent

14 Apr 2026

KARL

We really enjoy the Graduate hotels in general, but there was one minor issue on this stay in Ann Arbor. The thermostat was set at 68 degrees and in \"cool\" mode, but the temperature in the room was 74 degrees which was too warm.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Henryk

Just a charming place to stay.
The only disappointment was I was not able to stay longer.

Self

10/10

Exceptional

13 Apr 2026

Jesus

Nice hotel located walking distance from many restaurants and cafes, just know that if you have a car and are staying a few days it can get expensive since the valet is $40 per day. Otherwise you can park in another location and it costs per hour which end up being something similar. Other than that the hotel is nice and staff is quite friendly.

Self

6/10

Pleasant

13 Apr 2026

Antonio

Our room wasn’t ready upon our arrival.
We literally had no drawer space in our room.
TV selection was poor.
Room thermostat stayed at one temperature during our entire stay.
Our floor’s hallway carpeting was not vacuumed on a daily basis.
The restaurant staff was friendly. The menu was limited.
The lobby is comfortable and attractive.
For the most part. hotel staff was polite and helpful.
We don’t think we’ll be back.
Charged a lot a so so hotel experience.
The best part of our stay was the hotel’s location, although the area is littered with panhandlers.

Partner

4/10

Poor

12 Apr 2026

Heather

This hotel markets a unique boutique experience, but the stay did not live up to the price.
Despite arriving after check-in time, the room was not ready and an alternative room type was provided without acknowledgment or adjustment.
The room itself had an unpleasant odor and felt poorly designed, especially the bathroom setup (mildew on the bottle for body wash and no fan in the bathroom to get rid of moisture)
Temperature control was a major issue, with the room remaining uncomfortably warm and no functional air conditioning overnight. I was told to turn it off and open the window to cool it down.
Staff response to the issue was minimal and did not reflect the level of service expected at this price point. I asked to be moved but was told they were at capacity and was offered nothing in return for my displeasure with this outcome.
Overall, the experience was underwhelming and disappointing given the cost and branding. I had friends that were so interested in doing a weekend here but I’m embarrassed to say I stayed there and would have even recommend it.

Partner

6/10

Pleasant

12 Apr 2026

Jagruti

Well the room felt outdated, the bathroom had musty odor. The location is great. The coffee in the downstairs bar was great.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Paula

very clean

8/10

Excellent

08 Apr 2026

Timothy

Good location

10/10

Exceptional

07 Apr 2026

Ralph

Location is perfect and room is clean and big enough for two people.

Family_with_children

10/10

Exceptional

06 Apr 2026

CaSandra

Rooms were clean, staff excellent, no pets.
I really enjoy the surroundings and it’s why I keep coming back to the Graduate. If you have any issues call the desk and they will take care of it. They were polite and courteous.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Clark

The Staff was outstanding. Highly recommended

10/10

Exceptional

05 Apr 2026

David

The room was well maintained and equipt. The staff was both friendly and helpfull on several occasions throughout my stay. Centrally located to both campus and several good restaurants and bars. A very pleasant stay.

10/10

Exceptional

03 Apr 2026

Monica

The only suggestion I have is better customer service by the breakfast kiosk attendant. He was very blah no Good Morning, etc.

Family

10/10

Exceptional

30 Mar 2026

Carlos

Great room, excellent location.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Heather

Location is key for easy access to the university.

Self

10/10

Exceptional

26 Mar 2026

Kenda

Great location. Convenient coffee and brunch. Loved the decor!

Self

10/10

Exceptional

26 Mar 2026

Megan

Amazing staff, location & environment! Truly thank you!

Partner

10/10

Exceptional

17 Mar 2026

Roswell

Great location. Excellent pub and amenities.

Friends

6/10

Pleasant

15 Mar 2026

Nathan

Friendly staff but very dated. And temperature control in room was nonexistent.

Self

10/10

Exceptional

13 Mar 2026

Michelle

The room was very clean and the staff was extremely kind and welcoming!

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Tankala

Good location and clean room

Partner

10/10

Exceptional

11 Mar 2026

Stacey

Beautiful hotel - reminds me of a Midwest cozy lodge from a simpler time. Can’t wait to return next time we are visiting Ann Arbor.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Wendy

Love the retro collegiate decor!

10/10

Exceptional

10 Mar 2026

Jill

The property was perfect for visiting UMich

8/10

Excellent

06 Mar 2026

Ashley

Great location and great vibe/decor. Bathroom was very tiny.

Partner

8/10

Excellent

28 Feb 2026

Richard

Well appointed fitness center

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Katerie

Everything stands out at the Graduate: service, cleanliness, amenities.

Self

10/10

Exceptional

23 Feb 2026

Alexander

Great property

10/10

Exceptional

22 Feb 2026

Katayoun

Great staff. Great location

2/10

Poor

22 Feb 2026

Kamil

The room had a very strong smell of sewer for 500$ per night i think they should do a little better A maintenance guy came to check it out and as soon as he walked in the room he said yeap is dry swear he tried to do something but didn’t help at all
No explanation from the hotel
No sorry
No maybe you would like another room
No nothing
The only plus i was there only one night

Partner

8/10

Excellent

21 Feb 2026

Wendy

Friendly staff and easy check in and check out.

Family

10/10

Exceptional

16 Feb 2026

Lawrence

Staff was amazingly helpful. Well located. Rooms good

10/10

Exceptional

16 Feb 2026

Irina

A wonderful experience visiting U of Michigan and staying at The Graduate!

Leisure Family

6/10

Pleasant

14 Feb 2026

Lee P

Room is dated. Staff in cafe was not friendly or pleasant on first morning. Room not very clean. Dust on most surfaces and bathroom is just to small.

Business_and_leisure Family

6/10

Pleasant

07 Feb 2026

adam

Staff was very nice. The lobby was comfortable for getting together with friends. Unfortunately, we did not like the room. Upon arrival into the room, we found that the in-room coffee was not replenished. The room was a little too warm and we could not cool it down except to open the window. There was zero water pressure in the shower. It took forever to wash off the soap. We always look forward to a good shower at the end of the day or to wake up in the morning, but the shower at this Graduate was just so so bad that we dread showering. And the desk chair wheel fell off and my husband almost hurt himself.

Leisure Family

10/10

Exceptional

01 Feb 2026

John

Great hotel close to campus

6/10

Pleasant

31 Jan 2026

MOHAMAD

The room was clean, but it was cold that night. It took about four hours to warm it up. That was the downsize for me that night.

Leisure Family

10/10

Exceptional

30 Jan 2026

Adina

Great vibe. Lovely room. Super convenient to the campus bus. Nice staff.

Leisure Family

10/10

Exceptional

30 Jan 2026

Jonathan

Staff was attentive, knowledgeable about the area, and helpful. The room, ammenities, and dining options have

10/10

Exceptional

27 Jan 2026

MONICA

Great!!

8/10

Excellent

27 Jan 2026

Dean

Staff great especially Robyn in the bar

10/10

Exceptional

25 Jan 2026

Julie

Gary was helpful, efficient, and welcoming. The atmosphere at The Graduate was warm and cozy. The rooms were very clean and well appointed. I was slightly disappointed that there were no drinking fountains to fill our water bottles.

Leisure Family

10/10

Exceptional

24 Jan 2026

Derrick

Nice room decor

Self

10/10

Exceptional

22 Jan 2026

Marcia

It was a coffee shop in the lobby.

Self

6/10

Pleasant

22 Jan 2026

Jacob

The staff was excellent and they had great service, especially the valet parking workers. However, aside from the service what lacked was the cleanliness of the rooms, and the amenities. My room was dirty, and the sink was not working, and the heat was not working. They happily moved me rooms the 2nd night I was there and it was a way better room. We were really disappointed because the restaurant was closed for renovations and the bar was way too small and full and we would have stayed elsewhere if we would have known that. It’s a good hotel but needs some improvements

Leisure Partner

10/10

Exceptional

20 Jan 2026

Garin

Friendly, always helpful staff. Good brunch spot. Easy walking distance to events at the Power Center.

Business_and_leisure Partner

8/10

Excellent

20 Jan 2026

Paul

Clean room.